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CHAPTER THIRTEEN
Organization
Organization Strategy
Strategy HR
HR and
and Staffing
Staffing Strategy
Strategy
Chapter Outline
Administrationof Evaluation of Staffing
Staffing Systems Systems
Jobs in Staffing Staffing Process
Staffing Process Results
Customer Satisfaction
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Jobs in Staffing
Entry occurs as specialist in recruiting and interviewing
Mobility may involve both traditional and nontraditional
career tracks
Jobs are becoming more customer focused and
facilitative
Increasing numbers of jobs are found in staffing firms
New type of job -- Chief Talent Officer or VP for Talent
Acquisition
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Staffing process
Staffing costs
Customer satisfaction
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Staffing Process
Concept
Establishes and governs the flow of employees into, within,
and out of the organization
Reasons to use a well-planned staffing system
Ensures same KSAO information is gathered from all
applicants
Ensures all applicants receive same information
Enhance applicants’ perceptions of procedural fairness of
staffing system and decisions
Less likely to generate legal challenges by applicants
Provides a clear picture of where deviations have occurred
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