INDUSTRIAL TRAINING REPORT

HYATT REGENCY MUMBAI

BY

PRANAY JUYAL

OF

II Year, B.Sc. in Hospitality & Hotel Administration

NCHMCT Roll No.12**** Semester IV Batch 2012 2015

Institute of Hotel Management, Catering Technology and Applied Nutrition, *********

ACKNOWLEDGEMENT
I attribute my sincere thanks to our institute, Institute if Hotel Management, Hyatt Regency Mumbai for providing me this big platform to experience the valued training of hospitality sector.

I would also like to thank Mr. *********** and Mr. ******** for their constant support throughout my training. I am very grateful to them for their involvement and teaching different facets of the hospitality sector. I would also like to thank my beloved parents and my friends for their utmost assistance during my internship.

I would also like to express my sincere gratitude towards the entire staff for their immense support, continuous guidance and impartation of their valuable knowledge which made this internship successful.

5. Page of contents
U knw wat to write here!

6. Introduction to hotel group

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed by Pritzker family business interests and subsequently became a separate

public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. Prior to June 30, 2004, Hyatt Corporation, which primarily consisted of the North American hotel management and franchise companies, was owned by HG, Inc. (HG). H Group Holding, Inc. (H Group), which is owned by Pritzker family business interests, owns HG. In addition to owning Hyatt Corporation, HG owned various other North American hospitality related businesses (primarily consisting of hotel properties and the vacation ownership business) and on June 30, 2004 contributed these hospitality related businesses to Hyatt Corporation. Following such contribution, the stock of Hyatt Corporation was distributed to the Pritzker family business interests that owned H Group. We refer to this transaction as the June 2004 Transaction. Following the June 2004 Transaction, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity. On August 4, 2004, Global Hyatt, Inc. was incorporated in Delaware and subsequently changed its name to Global Hyatt Corporation. On December 31, 2004, pursuant to a Master contribution Agreement, the stock of Hyatt Corporation and the stock of AIC Holding Co. (AIC), the owner of Hyatt International Corporation and other international hospitality related assets and operations, as well as hospitality related assets and operations held by certain other entities owned by Pritzker family business interests, were contributed to Global Hyatt Corporation by their respective owners in exchange for shares of Global Hyatt Corporation common stock. As a result of this transaction, Hyatt Corporation, AIC and Hyatt International Corporation became whollyowned subsidiaries of Global Hyatt Corporation. The contribution was reflected as a transaction between entities under common control as of January 1, 2004. On June 30, 2009, Global Hyatt Corporation changed its name to Hyatt Hotels Corporation. On November 10, 2009, we completed an initial public offering of 43,700,000 shares of our Class A common stock, of which selling stockholders sold 38,000,000 shares and we sold 5,700,000 in connection with the underwriters exercise of their option to purchase additional shares. In connection with the offering, our Class A

common stock began trading publicly on the New York Stock Exchange under the symbol H on November 5, 2009.

Overview
Hyatt Hotels Corporation is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. We focus on this mission in pursuit of our goal of becoming the most preferred brand in each customer segment that we serve for our associates, guests and owners. We support our mission and goal by adhering to a set of core values that characterize our culture. We believe that our mission, goal and values, together with the strength of our brands, strong capital and asset base and opportunities for expansion, provide us with a platform for long-term value creation. We manage, franchise, own and develop Hyatt-branded hotels, resorts and residential and vacation ownership properties around the world. As of December 31, 2010, our worldwide portfolio consisted of 453 Hyatt-branded properties (127,507 rooms and units), including: 177 managed properties (68,239 rooms), all of which we operate under management agreements with third-party property owners; 132 franchised properties (20,249 rooms), all of which are owned by third parties that have franchise agreements with us and are operated by third parties; 90 owned properties (including 3 consolidated hospitality ventures) (23,637 rooms) and 6 leased properties (2,851 rooms), all of which we manage; 24 managed properties owned or leased by unconsolidated hospitality ventures (10,330 rooms);

 15 vacation ownership properties (962 units), all of which we manage; and 9 residential properties (1,239 units), all of which we manage and some of which we own. Our full service hotels and resorts operate under five world-recognized brands, Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency and Hyatt. Our two select service brands are Hyatt Place and Hyatt Summerfield Suites (an extended stay brand). We develop, sell or manage vacation ownership properties in select locations as part of the Hyatt Vacation Club, which is in the process of changing its name to Hyatt Residence Club. We also manage, provide services to or license our trademarks with respect to residential ownership units that are often adjacent to a Hyatt-branded full service hotel. We consult with third parties in the design and development of such mixed-use projects based on our expertise as a manager and owner of vacation ownership properties, residential properties and hotels. Our associates, whom we also refer to as members of the Hyatt family, are more than 85,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world. Substantially all of our hotel general managers are trained professionals in the hospitality industry with extensive hospitality experience in their local markets and host countries. The general managers of our managed properties are empowered to manage their properties on an independent basis based on their market knowledge, management experience and understanding of our brands. Our associates and hotel general managers are supported by our divisional management teams located in cities around the world and our executive management team, headquartered in Chicago. We primarily derive our revenues from hotel operations, management and franchise fees, other revenues from managed properties and sales of vacation ownership properties. For the years ended December 31, 2010 and 2009, revenues totaled $3.5 billion and $3.3 billion, respectively, net income (loss) attributable to Hyatt Hotels Corporation totaled $66 million

and $(43) million, respectively, and Adjusted EBITDA totaled $476 million and $406 million, respectively. .

HYATT, ITS EXPANSION AND ITS CURRENT STATUS

Hyatt Corporation opened its first hotel on September 27, 1957. Hyatt's first property at Los Angeles International Airport was originally named Hyatt House. The owner of Hyatt House was a local entrepreneur by the name of Hyatt R. von Dehn. Hyatt hotels expanded aggressively along the West Coast during the next decade. However, it wasn't until 1967, when Hyatt Corporation opened the world's first atrium hotel that the Hyatt name became known worldwide. The hotel's 21-story atrium tower lobby and dramatic departure from traditional hotel architecture changed the course of the lodging industry. The challenge to hotel architects was no longer to eliminate extra space; rather, to create grand, wide-open public spaces. By 1969, there were 13 Hyatt hotels in the United States. That year, a subsidiary of the newly formed Hyatt International Corporation opened the first international hotel, the Hyatt Regency Hong Kong.

Hyatt Regency hotels are the core brand of Hyatt Hotels & Resorts, offering guests opportunities to broaden their horizons and rejuvenate. Lobbies and rooms are designed to reflect the best of the local cultures, the food and beverage outlets are inventive, and exceptional technology, meeting, and fitness facilities are available.

The Grand Hyatt and Park Hyatt brands were introduced in 1980 to further identify and market the diverse types of Hyatt Hotels & Resorts worldwide. Grand Hyatt hotels serve culturally rich destinations that attract leisure and business travellers as well as large-scale meetings and conventions. The hotels, reflecting a grand scale and refinement, include features such as state-of-the-art technology, sophisticated business and leisure facilities, banquet and conference facilities of world-class standard, and specialized programs that cater to discriminating business and vacation guests.

Park Hyatt hotels are the company's smaller, luxury hotels designed to cater to the discriminating individual traveler seeking the privacy, personalized service and elegance of a small European hotel. They offer a sense of sanctuary and luxury. In addition to state-of-the-art technology, Park Hyatt hotels offer exceptional food and beverage facilities, intimate, understated surroundings, and 24-hour personalized service. Since the opening of Hyatt Regency Maui in 1980, Hyatt Hotels & Resorts has become known as a leader in the creation and operation of dramatic luxury resorts as well. These include, for example, Hyatt Regency Kauai in Hawaii; Hyatt Regency La Manga in southern Spain; Bali Hyatt and Grand Hyatt Bali in

Indonesia; Hyatt Regency Cheju on the southern coast of Korea; Hyatt Regency Sanctuary Cove and Hyatt Regency Coolum Spa & Resort in Australia's Queensland state; Hyatt Regency Guam in Micronesia; Hyatt Regency Thessaloniki in Greece, Hyatt Regency Kathmandu, Nepal, and Hyatt Regency Hua Hin in Thailand. Today, Hyatt Hotels & Resorts specialize in deluxe hotels with meeting facilities and special services for the business traveler, operates hotels in major and secondary cities, airport locations, and leading resort areas throughout the world. With the new hotels under development, Hyatt International Corporation will be creating more than 20,000 job opportunities throughout the world. Hyatt Hotels & Resorts have a reputation not only for their physical distinctiveness, incorporating local art and design, but also for the amenities and services provided. These special services include Hyatt Gold Passport, Hyatt's renowned recognition and award program for the frequent traveler; Regency Club and Grand Club, VIP concierge floors; complimentary morning newspaper; specialty restaurants; and custom catering.

HYATT AND ITS BRANDS

HYATT
At Hyatt hotels. Immerse yourself with the places and people whose every mission is to make the most of your stay. You may be staying with us for an important meeting, to explore a new city, or to reconnect with old friends. No matter the reason, youll find yourself surr ounded by enthusiastic insiders who delight in sharing the best of what each of our hotels and cities has to offer. Well make sure your needs are met, no matter your reason for visiting. Our restaurants and bars are bustling and invigorating. Our guest rooms are restful and reviving. Our people are inviting and in-the-know. At Hyatt hotels, youre more than welcome.

Restful & Contemporary Rooms

At Hyatt Hotels our guestrooms and suites are flexible spaces that allow guests to work and relax.

PARK HYATT
Park Hyatt has a tagline of Luxury is personal.

Park Hyatt Experience:

A visit to Park Hyatt and you will find yourself surrounded by contemporary luxury. Dramatic architecture and design where you are offered privacy, personalized service and peerless quality from original works of art to culinary arts. Understated elegance is the underlying philosophy at every Park Hyatt to provide you with sophisticated luxury. The architecture which surrounds you is a stunning display of contemporary design. World renowned architects and interior designers custom design each Park Hyatt to brilliantly combine modern style and timeless regional trademarks with grace and ease. Each Park proudly reflects its unique environment and culture. Wake up to the city you are in, with special local touches and detail found in each corner throughout the hotel. At Park Hyatt, you will experience the best each location has to offereven if you choose never to leave the hotel. Every Park Hyatt staff member is dedicated to providing you with an incomparable level of personalized service designed for the more discriminating of guests. Every Park Hyatt staff member is dedicated to providing you with an incomparable level of personalized service designed for the more discriminating of guests. Rejuvenate with an exquisite spa experience designed specifically to provide you with a total sense of purity, tranquillity and peace of mind and spirit. Park Hyatt hotels are home to some of the worlds finest art. From Ed Paschke to Gerhard Richter and many others, take a moment to discover the artistry and brilliance in the collection of paintings, sculptures or other Objets dArt that enhance the beauty of each hotels contemporary interior.

GRAND HYATT

Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options. The most eye-opening entertainment. Youll find our distinctive hotels in major cities and resort locales, right in the center of it all. Our hotels are places to enjoy, to socialize within and entertain on any level you wish. All our hotels boast dramatic, energetic lobbies, exquisite dining options, state-of-the-art technology, spas, fitness centers, and comprehensive business and meeting facilities. So throw the wedding of your dreams, plan your yearly conference, or just settle in for a romantic weekend of luxury for two. Our hotels will meet and exceed all your needs throughout your stay.

Grand Hyatt Hotels serve large business destinations that attract leisure and corporate travellers, as well as large-scale meetings and conventions. The business hotels, reflecting grand scale and refinement, include state-of-the-art technology, sophisticated business and leisure facilities, banquet and conference facilities of world-class standard, and specialized programs that cater to discriminating business travel and vacation guests. Grand Hyatt business hotels offer a variety of restaurants, cafes and bars. Additional lobby lounges are provided for business travel guests to socialize and relax. Meeting space in Grand Hyatt business hotels is typically, medium-to-large in size offering the perfect size for meetings and conventions. The elegant ballrooms are perfect for hosting weddings, holiday and cocktail parties of grand scale. Business travel centres are a standard feature of all Grand Hyatt hotels.

Offering around the clock corporate travel services, such as secretarial needs and assistance with meetings held at the hotel. Grand Hyatt business hotels also offer modern fitness centres and a wide choice of recreational facilities. Fitness experts are readily available to offer any additional support.

ANdAZ
Created in response to the discerning travellers need for an experience that blends style with uncompromised service, ANdAZ focuses on a personal attention to detail and a dedication towards individual preferences. A renewal of the highest quality standards, the delivery of simple luxuries. ANdAZ delights the senses. Inspired music and the charm of the local voices. The taste of carefully prepared cuisine. The delight of unexpected details and a personal taste of comfort and place. Cultural sensitivities in harmony with a global perspective. ANdAZ provides a completely new experience in the concept of hospitality

HYATT REGENCY
Hyatt Regency Hotels are among the company's best-known and familiar hotels located in leading business and group destinations around the world. These hotels feature stylish, contemporary design, abundant meeting facilities and extraordinary restaurants. Hyatt regency is the oldest brand of Hyatt and the first hotel in this series was the Hyatt Regency Atlanta.

HYATT PLACE
Hyatt Place, a new kind of hotel that puts style, innovation and The Hyatt Touch within everyone's reach. The guests will enjoy a spacious guestroom with a 42" flat-panel HDTV, signature Hyatt Grand Bed, a plush Cosy Corner oversized sofa-sleeper that is separated from the sleeping area, and complimentary high-speed Wi-Fi internet access throughout the hotel. Hyatt Place. It's so you.

Hyatt Residence Club

Enjoy the serenity of a shimmering lake from your own private balcony. Experience the exhilaration of skiing down a mountain topped with fresh powder snow. Listen to crashing waves as soft ocean breezes drift through your window. These are the vacation memories that will never leave you. As a Hyatt Residence Club owner, make them yours when you choose the destination and season that fit your lifestyle. A collection of generously appointed luxury residences in exclusive destinations, its an enticing alternative to a vacation or second home. Hyatt Residence Club has perfected the total vacation experience. Our collection of world-class hotels, our cultural fluency and our commitment to exceptional service create a time-honored standard of excellence that Hyatt owners prize above all others. Hyatt Residence Club combines the long-term value of home-ownership with the ultimate in vacation freedom. Your deeded fractional purchase can be transferred to children and grandchildren. And trade your points for time within Hyatts network of more than 700 destinations. The success of Hyatt Residence Club is driven by the tireless commitment and energy of Hyatt staff members as well as the unwavering trust of our valued owners. Their pride of ownership creates the exceptional communities youll be proud to call home.

Hyatt Zilara and Hyatt Ziva

Hyatt Zilara and Hyatt Ziva all inclusive resorts are located in some of the most lush, breathtaking settings in Mexico. Here anything is possible, because everything you need is included from luxury accommodations and authentic dining options to world-class entertainment and locally inspired activities. Hyatt Zilara, adults-only resorts, invites guests to experience endless opportunities to live in the moment, find ultimate relaxation and discover the joy of a carefree stay. Hyatt Zilara all inclusive resorts create endless opportunities to live in the moment. Guests delight in unique and spontaneous experiences, whether they seek ultimate relaxation in a carefree, sophisticated setting or a calendar full of activities allowing them to explore their surroundings. Each resort location offers spacious suites, world-class dining, an impressive array of upscale amenities, outstanding service and breathtaking ocean views. Hyatt Ziva, offers guests that chance to uncover unexpected fun and discovery as they try new things and bond in new ways with family, friends, and soon-to-be friends. Hyatt Ziva all inclusive resorts capture the fun and vitality of a vacation. Guests of all ages discover the unexpected, as they try new things and bond in new ways through the passion of a warm and welcoming staff, the beauty of local culture and authentic culinary delights. The experience will inspire stories among groups, families, friends, and soon-to-be friends. Each resort location features plush accommodations, impressive amenities and impeccable service along with a myriad of activities from fine dining options and unique spa treatments to Childrens programming and nightly entertainment.

HYATT HOUSE
At Hyatt House, you can keep your home life rolling. Here, the contemporary apartment-style suites are the alternative to typical hotel accommodations. Hyatt House features: Spacious studio, one and two-bedroom kitchen suites with fully-fitted kitchens, comfy living rooms, spacious bedrooms and stylish bathrooms, so youll no longer have to use your bed as the sofa and dinner table combo. Free WiFi and remote printing, everywhere Flat panel HDTVs New complimentary Kenet MD skin and hair care amenities Pet friendly accommodations.

HYATT IN INDIA

Hotel+Location

No. of Rooms

Grand Hyatt Mumbai Grand Hyatt Goa Hyatt Regency Mumbai Hyatt Regency New Delhi Hyatt Regency Kolkata Hyatt Regency Chennai Hyatt Regency Pune Park Hyatt Hyderabad Park Hyatt Chennai

547+111 apartments 312 401 512 233 327 219 209 201

Park Hyatt Resort and Spa Goa Hyatt Bangalore Hyatt Hyderabad Hyatt Pune Hyatt Raipur Hyatt Amritsar Hyatt Ahmedabad Hyatt place pune Hyatt place hampi

249 143 166 209 105 248 178 --- search it and write ---search it and write

Hyatt Regency Mumbai

Introduction
Contemporary elegance and style best describes Hyatt Regency Mumbai, the citys leading business hotel. A luxury 5-star hotel conveniently located on Sahar Airport Road, Hyatt Regency Mumbai is just a kilometre from the international airport terminal, 5 kilometres from the domestic terminal and 2 kilometres from the business hub of Andheri-Kurla, MIDC and Seepz. The proximity to the international/domestic airport, other business and shopping areas like Bombay Exhibition Center, Bandra Kurla Complex, Film City Road, Andheri West and Bandra shopping areas makes Hyatt Regency Mumbai one of the most conveniently located hotels in Mumbai, and the most sought after 5-Star Hotel by frequent business travelers.

Hyatt Regency Mumbai with 401 luxury rooms and suites is considered as a premier business travel destination, offering unique dining experiences, an extensive state-of-the-art spa and fitness center, and innovative banqueting facilities. The accommodation is spacious and comfortable with amenities to suit each travelers needs. One can also choose from a host of special offers and room packages. The Regency Club rooms and facilities are exclusive with complimentary services, express check-in and access to a private lounge. Signature cuisine is what you will experience when you dine with us at Hyatt Regency Mumbai. The hotel is home to 3 distinguished restaurants each styled and designed keeping in mind the taste of a seasoned business traveler.

Choose Italian food at STAX, Indian and Asian specialities at Glasshouse, delightful desserts and hi-tea at The Bakery, or distinctive cocktails at The Bar. The hotel is home to world-class dining options, the restaurants and bars provide the finest meals accompanied with premium beverages. Each menu is designed to offer the latest culinary trends and authentic favourites. Be it business or pleasure our large meeting and conference spaces with abundant natural light can easily accommodate any seating or theme. As a leading wedding venue, choose from the indoor and outdoor facilities for that memorable gathering at our hotel. A retreat for the senses, rejuvenate and revive yourself at our awardwinning Club Prana Spa, and Fitness Centre, enjoy a competitive match with our indoor and outdoor racquet sport facilities and a beautiful free-form outdoor pool. Our luxury 5-star Mumbai airport hotel is truly a welcome sanctuary for discerning executives and international travelers.

Hotel Features

401 Hotel Rooms & Suites Regency Club Malaysian teak floors Prestigious Presidential Suite E-Concierge Airport Shuttle Service Sightseeing Tours International Cuisine with Seasonal Menus STAX Restaurant & Glasshouse Restaurant The Bar & The Bakery Outdoor Swimming Pool Club Prana Spa and Fitness Centre Squash Court & Tennis Court Regency Ballroom Weddings Meetings Express Banquets and Conferences

Hyatt Regency Mumbai

Address: Ascot Centre, Sahar Airport Road, Mumbai, India. Pin Code: 400 099 Tel: +91 22 6696 1234 Fax: +91 22 6696 1235

Website: http://mumbai.regency.hyatt.com

Architect : Lohan Associates Chicago, Illinois, USA Interior : Chhada Seimbieda Remedios, California, USA Landscape : SWA Group Sausalito, California, USA Interior/Landscape lighting: Integrated Lighting Design, Marina Del Ray CA USA Art Work : Rajeev Sethi Scenographers, New Delhi.

Functional Strategies Brand Vision Hyatt Regency Mumbais extensive facilities will exceed the needs of customers and will bring the developing north and established south together in central Mumbai, altering the standards for the industry. This will differentiate the facility from its nearest competitors by offering a complete lifestyle experience no yet seen in South Asia. It shall, through innovation and continual improvement, raise the standards of hospitality set in India. This, coupled with the complete lifestyle experience provided by the product itself, shall differentiate Hyatt Regency Mumbai from its competitors in South Asia. Hyatt Regency Mumbai will retain a team of highly motivated and youthful professionals, united in spirit and attitude. The team will be empowered to take business decisions that exceed customer expectations while remaining focused on increasing profit. Food and Beverage Vision

To design and operate consistent and profitable food and beverage facilities that are recognised as the leader in their local market. Finance Vision To enhance the financial processes and systems that protects the owners assets and maximize profitability. Human Resources Vision To be a motivated team of multi-skilled individuals who embody Hyatts culture goals, and values in a changing business environment. Marketing Vision To be recognized by our customers, owners and employees as the leader in the industry in understanding their needs, developing products, providing services and communications which exceed expectations. Rooms Vision To provide exceptional guest service and a profitable state-of-the-art rooms product that meets current and future business and leisure travel needs. Technology Vision To harness new and existing information and technology to make better business decisions, improve efficiency and customer satisfaction, enhance revenues and decrease the cost of doing business. Hyatt Culture Characteristics Culture is our shared beliefs, practices and behaviours that best represent working at Hyatt International. The Culture Characteristics that have made Hyatt International successful to date reflect the way we work to achieve our objectives and must be understood and embraced by every employee. INNOVATIVE. TEAMS.

CARE for each other. PERSONAL GROWTH. MULTICULURAL. CUSTOMER FOCUSED.

TOUCHES OF HYATT Greet Guests Warmly Use the guests name, make eye contact. Say Goodbye Warmly Let guests know you look forward to welcoming them back. Accept Compliments humbly Graciously thank guests and colleagues. Resolve Guest complaints Take ownership, Solve the problem courteously and promptly, say no only when absolutely necessary. Treat Others Respectfully With warmth and humility, including guests, owners, colleagues and the local community.

Escort Guests Personally Rather than pointing out directions. Answer the Phone Professionally Within three rings, with a smile in your voice, thank guests for holding. Take Pride in Your Appearance Remember that first impressions count. Work Safely and Cleanly Take pride in your workplace. Maintain Your Work Environment Fix and report defects, respect the environment, recycle and conserve energy.

Product and Facilities

ROOMS
Standard King Room

Hyatt Regency Mumbai welcomes you with the best accommodation in Mumbai. Our King Room is well equipped with contemporary facilities for the business as well as leisure travelers. Exquisitely built our 36-square-metre room features modern day design with Malaysian teak floors, oversized mirrors and floor-toceiling windows. Enjoy a plush king sized bed, a work desk with high-speed Internet access, marble bath with a separate tub and step-down rain shower and

other complimentary in-room amenities like complimentary newspaper and bathrobes.

Twin Room

Hyatt Regency Mumbai welcomes you with the best accommodation in Mumbai. Our Twin Room is well equipped with contemporary facilities for the business as well as leisure travelers. Exquisitely built our 36-square-metre room features modern day design with Malaysian teak floors, oversized mirrors and floor-to-ceiling windows. Enjoy comfortable twin beds, a work desk with high-speed Internet access, marble bath with a separate tub and step-down rain shower and other complimentary in-room amenities like complimentary newspaper and bathrobes.

Regency Club Club King

Explore sheer opulence with our VIP accommodations and exclusive amenities including personalized checkin and checkout, boardroom usage, airport transfers and Regency Club lounge offerings of continental breakfast, tea, evening cocktails and snacks. Enjoy a 36-square-metre room with modern design that complements a plush king bed, work station with complimentary high-speed Internet and marble bath area with a sunken tub and rain shower.

Club Twin
VIP accommodations and exclusive amenities are yours including personalized check-in and checkout, boardroom usage, airport transfers and Regency Club lounge offering Continental breakfast, tea and evening cocktails and snacks. Enjoy a 36-square-metre room with modern design that complements two plush twin beds, work desk with complimentary high-speed Internet and marble bath with sunken tub and rain shower.

Club Deluxe King

VIP accommodations and exclusive amenities are yours including personalised check-in and checkout, boardroom usage, airport transfers and Regency Club lounge offering Continental breakfast, tea and evening cocktails and snacks. Enjoy a 40-square-metre room with modern design that complements a plush king bed, work desk with complimentary high-speed Internet and marble bath with sunken tub and rain shower.

Club Deluxe Twin

VIP accommodations and exclusive amenities are yours including personalised check-in and checkout, boardroom usage, airport transfers and Regency Club lounge offering Continental breakfast, tea and evening cocktails and snacks. Enjoy a 40-square-metre room with modern design that complements two plush twin beds, work desk with complimentary high-speed Internet and marble bath with sunken tub and rain shower.

Suite
Regency Suite King

Spacious 67-square-metre suite features modern decor with floor-to-ceiling windows and Malaysian teak floors, a complementing king bedroom, living area, work desk with high-speed Internet access and marble bath with sunken tub and step-down shower. Enjoy exclusive Regency Club amenities including boardroom usage, airport transfers and private lounge offering breakfast, tea, cocktails and snacks.

Regency Executive Suite

Luxurious 102-square-metre suite with a lush living area, work desk with high-speed Internet access, marble bath with a sunken tub and step-down rain shower and bedroom with a plush king bed. Enjoy contemporary modern design with Malaysian teak floors, along with exclusive Regency Club amenities such as boardroom usage, airport transfers and private lounge with continental breakfast, tea and evening cocktail hour.

Presidential Suite
Located on the sixth floor, the Presidential Suite covers 205-square-metre of plush, tastefully decorated interiors designed for supreme comfort. The living room comes with a 42-inch plasma, a DVD player and Bose speakers. The suite also offers a luxury massage chair, modern kitchenette and a personal wine bar. The Presidential Suite offers special touches that include luxuries such as a marble bath and a Jacuzzi to pamper your senses.

2. Guest Services
Guest Services
Discover first-class service that has made Hyatt Regency Mumbai the premier choice of luxury hotels in Mumbai, India. This acclaimed luxury hotel has long catered to a loyal clientele of discerning international executive travelers. Delight in the undivided attention of our experienced staff. Savour fabulous cuisine and impeccable service in our restaurants, bar and bakery. Visit our Club Prana Spa and Fitness Centre for a 5-star pampering treatment. Allow our 24-hour Hyatt Concierge to detail every moment of your stay by arranging for restaurant reservations, leisure activities, sightseeing tours, and more. For corporate visitors, our luxury hotel offers exceptionally appointed accommodation and impressive conference facilities, along with professional event planning and catering. A full-service Business Centre is also available to administer to last-minute emergencies.

Internet Access
Stay connected during your stay with us. See below for the type of Internet access and availability of Wi-Fi Guest Rooms :

High-Speed Internet - Wired High-Speed Internet - Wireless

Meeting Rooms:

High-Speed Internet - Wired High-Speed Internet - Wireless

Public Areas:

High-Speed Internet - Wireless

Regular Package 1.5 MB 750 All Inclusive Superior Package 4 MB - 950 All Inclusive

Onsite Services
At Hyatt Regency 5 Star Luxury hotel in Mumbai - A wide range of in-house facilities are available for business, entertainment, health and relaxation. These include the 24-hour Business Centre, an exclusive Spa and Fitness Centre with an air-conditioned squash court and an outdoor, floodlit tennis court. Spa and related facilities include steam rooms, sauna, hydrotherapy massage, beauty treatments and an open juice bar and lounge. Concierge The Concierge provides a host of services to ensure a comfortable and memorable stay of visitors at our luxury hotel in mumbai. Concierge services include:

Air ticket confirmation Restaurant reservations Travel arrangements Sightseeing tours Limousine hire Messages Courier service Photo processing Personalized business cards

Additional Services and Facilities

Assistant Manager on duty 24 hours Babysitting Laundry and valet Doctor on call Currency exchange (surcharges apply)

Transportation
Our hotel in Mumbai offers chauffeured cars, prepaid taxis for airport and hotel transfers. Fares fixed by the Road Transport Authority (RTO) allows for haggle free commute. Visitors to the city are recommended not to exceed the fixed 'luggage included' charges. A taxi counter is available inside both the airport arrival lounges. Taxis are authorized to carry up to four passengers.

Travel Desk

Within minutes from the international and domestic airport and close proximity to the railway stations Hyatt Regency Mumbai is ideally situated for any mode of travel. Anticipating the needs and requirements of discerning travelers, the travel desk set up at the hotels lobby provides services for hassle free travel requirements. It is a one stop shop for ticketing services that will include flight reconfirmations, endorsements, cancellations, issue and validation of tickets for travel by air or rail. An option for those in need of reliable travel advice. Open daily from 9:00AM 6:00PM Hyatt Regency is the most strategically located 5 Star Hotel near Mumbai Airport. Distances To / From the Hyatt Regency Mumbai Hotel

International airport - 1 kms / 0.6 miles, 5 minutes by car Domestic airport - 5 kms / 3 miles, 15 minutes by car Distance from city centre - 25 kms / 16 miles, 45 minutes by car Bombay Exhibition Centre, Goregaon East - 5.58 kms/ 3.4 miles,15 mins by car Business Hub of Andheri (MIDC, Seepz) 6.9 kms/ 4.2 miles, 15 mins by car Business Hub of BKC - 10.23 kms/ 6.35 miles, 20 mins by car Shopping / entertainment (Andheri West) -5.92 Kms/ 3.67 Miles by car Shopping / entertainment (Bandra) - 12 km / 7 miles, 25 minutes by car

Dining and Entertainment

Restaurants
Hyatt Regency Mumbai offers a range of exciting and innovative Italian and multi-cuisine dining options in the hotel's speciality restaurants that include

STAX
Location: Lobby Level towards the northern corner Hours: Dinner: 7:00 pm to 11:30 pm This contemporary and international restaurant in Mumbai occupies the entire right wing and is spread across two floors overlooking the swimming pool and landscaped garden. The restaurant is known for its unique architectural style, which combines elements of glass, steel and stone, making it a perfect destination for a private and comfortable

meal. Open for dinner the Italian restaurant, presents a unique dining experience, serving fresh home-made pastas, delectable seafood specialities, popular country cuisine and an enticing vegetarian selection, not to mention the famous tiramisu. The original and robust flavours of each dish are paired with a perfect wine selected from a discerning collection of Italian wines. Tiramisu- STAX is home to the most popular Italian trifle- Tiramisu! For dessert enthusiasts our signature Tiramisu is handmade to perfection, with the choicest of ingredients ensuring several irresistible visits. The fluffy sponge combined with the exotic flavors of espresso and cocoa and layered with mascarpone makes for the most sinful preparation. Each spoon diffuses to the taste buds the essence of a truly Italian experience. To place your orders and for more information contact us now

Glasshouse
Location: Lobby Level Hours: Breakfast: Weekdays - 6:30 am to 10:00 am Saturday, Sunday and public holidays - 6:30 am to 10:30 am Lunch: 12:00 noon to 3:00 pm Dinner: 7:00 pm to 11:30 pm Glasshouse, the hotel's all-day dining restaurant, features international specialties and authentic Indian kebabs and curries prepared in an interactive show kitchen. Open 24 hours, the best restaurants in Mumbai has both la carte selection, as well as a sumptuous buffet for breakfast, lunch and dinner with traditional Indian thali options. The desert buffet is a must try. The casual yet lively ambience with a panoramic poolside view is accentuated by dramatic lobby interiors designed with floating ebony-coffered ceilings and stainless steel and stacked glass features. Buffet Breakfast - We understand breakfast is the most important meal of the day, and Glasshouse has just the buffet spread, to help start the morning refreshed and energized. Choose from Indian, American and continental specialties while our daily rotating live stations of Belgian Waffle, Miso Soup, Appam Stew, Pyaz kachori, ragda, Tibetan Thukpa, English

crumpets amongst others, serves you, your favourites in minutes. The perfect start to a fantastic day! Priced at INR 900++ Lunch & Dinner Buffet- Featuring a selection of Western and Asian delicacies along with Indian regional favourites. Our lunch and dinner buffet also has a spread of healthy soup and salad options for our health conscious guests. One of the best all-day dining restaurants in the city, Glasshouse offers guests the chance to watch our Culinary maestros at work in the show kitchen while relishing their food. Lunch Buffet priced at INR 1450 plus taxes Dinner Buffet priced at INR 1600 plus taxes

Wood fired pizza - We ensure the right ingredients and techniques are used to create a truly authentic experience while you dine with us. Presenting a smoking hot menu of delicious wood fire pizza, where the smoky wood flavours combined with cheese, fresh vegetables and juicy meats, makes it the perfect recipe for any meal. Not to mention the health conscious also have whole wheat options to choose from and for those in a hurry takeaway is available.

The Bakery
Hours: 9am to 10pm Orders to be placed 48 hrs in advance Location: Lobby Level Located on the lobby level, The Bakery, the hotels brand-new addition to its food and beverage outlets, creates an all-encompassing experience for its patrons. This 32-seater eatery is conveniently designed to provide a contemporary and casual setting overlooking manicured landscapes and the pool, where one can enjoy a casual snack or refreshments throughout the day. Aesthetically conceptualized by the acclaimed international designer, George Wong, it satiates guests senses with the aroma of fresh breads, the taste of richly brewed tea, the sound of guests favourite cookies cracking, the sight of an irresistible cake and the feel of a warm croissant. The Bakery offers everything from a quick coffee to go or a bite to eat before a meeting, to a

cozy space in which to lounge around in before a flight.

The Bar
Location: Lobby Level towards the northern corner overlooking the pool Hours: 3:00 pm to 1:30 am Happy Hours- 5:00- 7:00 pm daily

Located at the upper level at STAX the best Bar in Mumbai features a wide variety of whiskies and single malts, making it the perfect setting for a relaxed evening in a warm and inviting ambience. Explore the extensive beverage list includes champagnes, imported beers and wines of the world, each with distinctive histories and flavors perfectly complimenting the cuisine.

Business Services Book your Mumbai business travel accommodation at Hyatt Regency Mumbai, where every need of yours has been anticipated. Hyatt Regency's state-of-the-art features have helped us to emerge as a leading business hotel in Mumbai. Our 24-hour Business Centre extends a vital communication link for the corporate traveler. Take advantage of a confidential satellite office with full secretarial support, word processing, telefax, photocopying and information on local commerce, trade, banking and finance (available upon prior notice). Translation services and business card printing can be pre-arranged at our Mumbai business hotel. Personal computers, cellular phones, modems, laptops and private workstations are available for hire. In addition, the Business Centre conference room comfortably accommodates meetings for up to eight persons.

Activities Centrally located, Hyatt Regency luxury hotel is in close proximity to a number of Mumbais business hubs and entertainment centers. With a perfect blend of old world charm and new world culture, the city offers classical architectural delights, beaches, parks, museums, day trips, temples, shopping hubs, movie multiplexes and a very

vibrant cityscape. The hotel helps organize personalized sightseeing trips complete with picnic treats to go along. Hyatt Regency Mumbai boasts of exceptional indoor recreational facilities combining the pleasures of our luxury Club Prana Spa, fully equipped fitness center, squash court and floodlit tennis court giving guests a chance to relax, rejuvenate or stay fit.

Club Prana Borrowing its name from the Sanskrit word for "Life Force", Club Prana, India's first Urban Spa and Fitness Center, is a tranquil retreat for the senses - A haven away from the hustle bustle of everyday life. Club Prana Spa is an idyllic wellness facility comprising of four distinct zones offering a selection of luxurious body and beauty treatments, state-of-the-art fitness equipment, rest, and rejuvenation. Racquet Sport Facilities Club Prana features an air conditioned glass backed international size squash court with wooden sprung floor and night lit, international size, tennis court with synthetic surface. Pool Immerse yourself in the glistening blue waters of our outdoor pool or simply bask under the Mumbai sun at our sundecks. Allow our attentive poolside food and beverage service to help you unwind and relax.

Industrial Training
Training Schedule
Department Duration
Front Office - (Bell Desk) Dec 16 2013 Dec 31 2013 Housekeeping (Rooms and Laundry) Jan 01 2014 Jan 31 2014 Culinary - (Banquet) Feb 01 2014 Feb 28 2014 Food and Beverage Service - (STAX) Mar01 2014 Mar 31 2014 Front Office - (In Room Check in) Apr 01 2014- Apr 08 2014

Front Office
Departmental Scope & Responsibility
ROLE OF FRONT OFFICE
Rooms Division comprises of a wide range of diverse operations, which share the common aim of providing guests with the highest levels of comfort, service and security. The Front Office employees play a vital role in the creation of a positive first impression of the establishment through an ongoing rapport with guests. In addition, the Front Office employees are influential in shaping the citys perception and judgement of the hotel. The impression which we aim to achieve is one of quick and efficient service by friendly, courteous,

informative and helpful employees. Our guests must have the feeling that they are being taken care of by people who are genuinely interested in their wellbeing. In order to achieve this goal, it is imperative that all front Office employees develop a strong and positive working relationship with all other departments. It is the individual responsibility of each and every employee to foster a close understanding of the roles of their colleagues in other departments and to develop an empathy with the problems that they may be encountering. Front Office is to ensure maximum yield in terms of occupancy and room rates. 1. To ensure that state-of-the-art technology is used to its maximum potential for data collection and administration, ensuring an efficient and complete guest service is delivered at all times. 2. To function as the control centre of the hotel, providing a 24-hour service for the handling of all guests requirements. 3. To ensure effective communication with all departments in order to facilitate our efficient service to our guests.

All employees must have full knowledge of all hotel facilities and services, and be fully conversant with all aspects of the city/area attractions to ensure that all questions can be answered immediately. All Front Office employees must be fully trained in their job functions to ensure they are able to handle any situation that may arise in a responsible and professional manner. As a large and extensive operation generating a major portion of the hotels revenue, it is important that all areas are effective in maintaining costs and controlling expenditure to enhance overall profitability.

FRONT OFFICE - GOALS

The key front Office Goals are:1. To recruit young, energetic and well-motivated employees for the Reception and Cashiers, who are capable of providing our guests with a friendly yet formal atmosphere, thus creating a more comfortable environment. 2. To reduce payroll costs through the maximum use of state-ofthe-art technology. 3. To utilise the full potential of data retrieval and communications, e.g. guest history.

4. To standardise the hotels approach to guest service and the

layout of guest areas to ensure a consistent standard throughout the hotel. 5. To further increase the guest satisfaction through the introduction of new services and more efficient standards recognising customers loyalty to meet the demands of the frequent traveller. 6. To promote Hyatts loyalty program Gold Passport and to encourage Brand Awareness in Mumbai.

FRONT OFFICE CONCEPT STATEMENT 1. Location

Front Office areas include reception and cashier. These areas are located on Lobby level.

2. Manning
young energetic employees who are committed to long-term career opportunities with Hyatt Regency Mumbai and Hyatt International.

3. Operating Philosophy
Employees will promote a work environment that encourages personalised and friendly service. are stationed by the lift landings and lobby areas on lobby level to greet, welcome and assist all guests.

Knowledgeable employees will provide recommendations and direct guests personally to their desired locations. Employees will adopt a never say No approach to any guest request. If a guest cannot be completed a suitable alternative will be arranged. take ownership in serving guests so as to exceed expectations. At registration, guests will be welcomed to Hyatt Regency Mumbai. Return guests will be welcomed back using the guest name where ever possible. ieved by a 3phase registration process. First Visit a business card, passport and credit card will be obtained and the information will be accurately entered into the computer. Second Visit the guest will be asked any other additional information to ensure that their profile is complete. limousine by name and escorted directly to their rooms. Registration will take place in the room. main door and bid farewell. When greeting the guest on the telephone or at the desk, Staff are to greet the guest by name at all times. generated notes and guides at the concierge.

shared in daily communication meetings creating awareness within the entire division ensuring that guest expectations are met.

4. Unique Services
Guest history database.

5. Hours of Operation
ice will operate on a 24-hour schedule. The Team Leaders and Guest Service Officers will be at the desk with an Assistant Manager-Front office.

6. Uniforms
Uniforms are selected to compliment the interior design. There will not be a winter or summer differentiation.

ROOMS TOP TWENTY

Check-In We greet guests warmly, with a smile and offer assistance following our brand standards checkin process. Data We provide up-to-date information concerning our valued guests. Safety & Security We ensure that guests feel secure and verify guest information with picture identification before providing replacement keys or opening a guestroom door. Employees are all well versed with our fire, safety and emergency procedures. Wake-up Call

We deliver wake-up calls on time, using the native language of the guest where possible and a reminder call is provided five minutes after the initial call. All calls for VIPs and airline crewmembers are personally delivered by a member of our team. Message Delivery We deliver all messages to the room within 10 minutes where voicemail is not available. Concierge We provide a highly informative, professional presentation and personalized service to our guests. Clean & Dust Free Room We thoroughly clean each room with the correct cleaning agents and equipment. Carpets and floors should always be well maintained and clean. Amenities We use hypo-allergenic/ecological friendly bath products. All guest rooms should follow our brand standards with regards to amenity sizes and standard setups. Pillows & Duvets We provide soft, light and comfortable feather down pillows and duvets. A wide range of nonallergenic pillows is available. Linens & Towels We replenish all linen and towels daily ensuring the replacements are fresh, well laundered and stain free. All linen and towels are well maintained and are removed once we see signs of wear. Beds We offer a superior top quality branded mattress in all guest rooms and follow the specifications spelled out in the Information HYway. A maintenance care programme shall be implemented to ensure we maintain optimum comfort for a good nights sleep. Power & Lighting We ensure that an individual and a well placed Master Switch should enable the guest to easily control lighting in the room. Guest Work Areas

Amenities and collateral are conveniently stored out of sight to create an organised, professional work area. Shower We feature high quality showerheads along with strong balanced water pressure in our bathrooms. The showerheads are cleaned daily to ensure that water flow is not obstructed. Do Not Disturb Sign We do not enter rooms or disturb a guest requesting privacy. Collateral We provide well-presented communication materials to our guests in the most efficient and professional manner, using quality graphics, materials and printing. In-Room A/V Entertainment We offer an extensive range of suitable Audio/Visual in Room Entertainment including international news, business, sports, local attractions and movie channels. Cables & Wires We make certain that all noticeable cables and wires are neatly tied using quality and appropriate coloured straps and retainers. Pest Control We ensure that a frequent and comprehensive pest control programme is carried out by a certified vendor on a regular basis to ensure we are always pest free. Check, Check, Check We create a philosophy that it is everyones responsibility to constantly check the standard.

FRONT OFFICE ORGANIZATION AND HIERARCHY OF STAFF

Director of Rooms Asst. Director of Rooms Asst. Front Office Manager Asst. Manager - Front Office Team Leaders Guest Service Officers ********************************************************************************* 1. Bell Desk Departmental Hierarchy Asst. Manager Team Leaders Bell Boys *********************** Task List

-in FIT. o bring down luggage for departure FIT.

o distribute newspapers

crowd control at Bell desk.

-in group.

Skills developed and knowledge gained:erstanding the duties and responsibilities of Bell desk.

responsibilities and behavioural pattern with guests.

need.

importance of being at the right place at the right time. s one has to be very responsible while handling guest articles.

carelessness and delay can cause major goof-ups and result in guest inconvenience.

ng that they want and solve their queries.

-in and checking-out. rt-term as well as long-term luggage storage.

work pressure.

ms from the General Store for the Bell Desk. -ordination between Bell desk and Front desk with respect to check-in and check-out and expected arrivals. -ins and check-outs. Special Observations:-house guests are divulged and people with any such queries are directed to the Front Desk.

-identification is to be checked at all times. s are never pointed towards any direction to the guest, they should always be escorted. -in, all the standard operating procedures are to be followed. ould always be asked if they need any assistance, especially at the lobby level.

Situations Handled:-

representatives wanted to place a welcome letter and goodies in all the rooms belonging to the delegates. I was entrusted upon with the task of managing the entire operation and reporting back to the TL-Front Desk. conference which was an enriching experience and I learnt a lot from that experience.

Bell Desk Brand Standards Welcome stopping or the guest stepping out. saying:- GM/GA/GE Sir/Madam, Welcome To Hyatt Regency Mumbai.

-in area. greet the guest as per the time of the day and open the doors in due time.

Welcome In Room

plan behind the door.

ing for tips. Departure Sequence

to be kept ready prior to the guest arrival.

2. Concierge Concierge is that division of Front Office which deals with guest requests. Concierge does anything and everything that the guest asks for, but which is accepted by the legal framework. Departmental Hierarchy Asst.Manager Team Leader Guest Service Officers ************************************* Task List and the services offered.

guide. eeping guest articles at the back area and tagging them.

Organizing a city tour and preparing an itinerary for the same.

delivering the ticket confirmation.

Skills developed and knowledge gained:-

the books and formats maintained in the department.

t requests and processing them. -up whenever needed.

Special Observations:-

to be done are carried forward and written accordingly. The staff should follow up whether all the tasks to be done have been executed or not. hone, the details are entered into the mobile recharge book for future reference.

check for any discrepancy. e Hot Log. It is a sheet of paper onto which the details like the room no, guest name, guest request etc. are noted down by the shift incharge as soon as the request is received. It thus helps in processing the task and makes the follow-up easy. After each shift the Hot Log is filed up and all the tasks which havent been done are posted onto the Log Book.

-ID, a passport size photo and resident proof is required for documentation. sts for the services rendered can be directly taken in cash or the amount can be posted onto their room account. Situations Handled:restaurant and made the booking and delivered the restaurant confirmation letter to him. Mumbai as per the guidelines given by him and the time given.

s and delivering the confirmation. 3. Front Desk Front Desk is that division of the Front Office which deals with check in and check-out and cashiering. Front Desk Check-In Standards:Welcome

of the day.

Information

-Verbal)

Farewell

across.

Front Desk Check-Out Standards:Welcome the 15/5 rule.

Information

for room keys.

MOP.

Farewell

reservations.

Conclusion Write this on ur own. Should be of maximum 2 pages.

END OF REPORT

Format of the IT Report as told by my college!

1.Title page- with name and nchmct roll no.******** 2. copy of certificate******* 3. copy of appraisals****** 4. Acknowledgement 5. Page of contents 6. Introduction to hotel group 7. Intro to particular hotel 8. Intro to particular deptt. 9. Hierarchy and info. On sub-outlets of the deptt. All relevant info. 10. Performa, brochures, drawings, layout,etc. 11. Ur experience in each outlet 12. Conclusion.

Extra shot 1
put this section sumwhere in between!

OPERATIONAL EQUIPMENT AND SOFTWARE

Micros OPERA Property Management System (PMS): OPERA Property Management System (PMS) is a premier Property Management System designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating in-house guest needs, and handling accounting and billing.

Hfele Dialock (Electronic Locking System): Dialock is an advanced identification and locking system which uses electronic keycards, terminals and programming units. It not only replaces the traditional lock and key, but offers multiple uses for a huge range of interior applications.

Knowcross Triton (Call Management System): Triton is a service and operations management software system for hotels. With Triton, a hotel manages all maintenance, guest requests, complaints and other jobs through a single system that every manager can access. Every job be it a request from a guest for extra towels or a report from an engineering supervisor about a pipe leak, is logged into Triton from any PC or telephone (using Tritons interactive voice response system) anywhere in the hotel.

Scala 5.1 (Materials Management System): Scala's Hospitality Division provides integrated management information solutions (IMIS) developed to meet the unique needs of the hospitality industry. IMIS is a fully-integrated solution for financial management, inventory management, reporting and budgeting.

Lotus Notes 7 (Email Software): As the premier integrated desktop client software option for use with the IBM Lotus Domino server, Lotus Notes software delivers world-class messaging and collaboration.

Built-in capabilities include e-mail with integrated instant messaging; calendars and scheduling; discussion forums; team rooms;reference databases; and personal information management (PIM) tools.

Extra shot 2
Entertainment in Mumbai

Essel World and Water Kingdom Located at Gorai, Borivali West, Essel World and Water Kingdom take pride in being one of Asias largest amusement parks sprawling over 65 acres. Address: Gorai Village, Borivali West, Mumbai- 400091

Sanjay Gandhi National Park For wildlife enthusiast the Sanjay Gandhi National park located in Borivali in North Mumbai provides an exhilarating experience with Tiger safaris. Address- Borivali East, Mumbai, Maharashtra 600066 Timings: Monday- Sunday 7:30 am 6:00 pm

Elephanta Caves In the middle of Mumbai Harbour, 9km northeast of the Gateway of India, are the rock-cut temples onElephanta Island also a Unesco World Heritage site and worth crossing the waters. Timings Tue-Sun / 9AM 5PM

National Centre for Performing Arts (NCPA) NCPA is a must visit destination for the ardent lover of performing arts in dance, theatre, and music. It is also home of the Symphony Orchestra of India, which was established by NCPA in 2006. Address NCPA Marg & Dorabji Tata Road, Nariman Point, Mumbai-40001,

Sightseeing in Mumbai

Gateway of India Built in 1911 to commemorate the visit of King George V and Queen Mary, this is a major landmark in Mumbai. This yellow basalt arch was designed by George Wittet. This imposing structure overlooking the Arabian Sea, was opened to the public in 1924 and since then it's been on every tourist itinerary and a favourite of all the city natives. Its the perfect setting to experience Mumbais joie de vivre. Address: P J Ramchandani Marg, opposite Taj Mahal Palace Mumbai, India. Nearest Transportation: Churchgate

Prince of Wales Museum (Chhatrapati Shivaji Maharaj Vastu Sangrahalaya) Formerly known as The Prince of Wales Museum, Chhatrapati Shivaji Maharaj Vastu Sangrahalaya is a Mumbai landmark situated between the historic areas of Colaba and Fort designed by George Wittet and John Begg. Completed in 1914-1915 to commemorate the first visit of King George V to India, but opened to the public in 1922. The extensive collection includes miniature paintings, decorative arts, sculptures in various media, weaponry and artifacts from Elephanta and the Indus Valley. Other museums in Mumbai worth visiting are Mani Bhavan (Gandhi Museum), Bhau Daji Lad Museum (Mumbai's oldest), the BEST Transport Museum and FD Alpaiwala Museum. Address: 159-161 Mahatma Gandhi Road Shahid Bhagat Singh Marg, Kala Ghoda, Mumbai, India. Timing: Tuesday to Sundays from 10:15 AM - 05:45 PM Handicap Accessible

Jehangir Art Gallery The Jehangir Art Gallery is Mumbais most famous art gallery and a tourist attraction. It was founded by Sir Cowasji Jehangir in 1952. Managed by the Bombay Art Society, the entire cost of this mansion was donated by Cowasji Jehangir. This gallery is situated at Kala Ghoda, behind the Prince of Wales Museum, in South Mumbai near the Gateway of India and has four exhibition halls. The gallery was designed by G.M. Bhuta for G.M.

Bhuta & Associates. A mammoth institution in itself, its history is linked with the renaissance of Indian art. The complex also has the popular cafe of Samovar, which is reminiscent of the 70's socialist culture and is home to Natesans, the country's oldest licensed antique dealers. Entry is free, fully air-conditioned and parking is available Address: MG Road, Kala Ghoda, Colaba, Mumbai Timing: 11:00 am to 7:00 pm

Chhatrapati Shivaji Terminus Chhatrapati Shivaji Terminus (formerly Victoria Terminus) is a UNESCO World Heritage Site and historic railway station in Mumbai which serves as the headquarters of the Central Railways. Situated in the Bori Bunder area of Mumbai, and was built as a new railway station on the location of the Bori Bunder Station in 1887 to commemorate the Golden Jubilee of Queen Victoria. In March 1996 its name was changed to the present name in honour of the Maratha warrior King Shivaji. Its abbreviation CST is popularly used by locals to refer to the station and it is also known by its abbreviation Mumbai CST or CSTM. It is the busiest railway station in India and serves both as a terminal for long distance trains terminating in Mumbai as well as commuter trains of the Mumbai Suburban Railway. Address: Chhatrapati Shivaji Terminus, D N Rd, Mumbai - 400001

Haji Ali Dargah The tomb of a Muslim merchant, Sayyed Peer Haji Ali Shah Bukhari (R.A.), who passed away while on pilgrimage to Mecca. On Thursdays and Fridays, the shrine is visited by at least 40,000 pilgrims. Irrespective of faith and religion, people visit the 'dargah' to get the blessings of the legendary saint. Sometimes, especially on Fridays, people may find various sufi musicians performing a form of devotional music called Qawwali. It is near Mahalaxmi racecourse and is set amidst the sea lending a breathtaking view of the tomb.

Siddhi Vinayak Temple This is a temple devoted to Lord Ganesh, the elephant-headed God of good fortune. The temple located at Prabhadevi, Dadar, is one of the most famous temples of Lord Ganesh in Mumbai. The old temple was consecrated on Thursday, 19th November 1801. The idol of Shree Siddhivinayak was carved out of a single black stone and is 2'6 (750mm) high and 2' (600mm) wide with the trunk on the right. This is a rather unusual appearance of Lord Ganesh. The upper right and left hands hold a lotus and an axe respectively while the lower right and left hands hold a rosary (japmala) and bowl full of

Modak respectively. As it resembles the sacred thread, a snake appears on the left shoulder to right side belly. On the forehead of deity is an eye, which almost looks like the third eye of Lord Shiva. On both sides of the Lord Ganesh idol, are placed one idol each of Riddhi and Siddhi goddesses who are appearing like peeping out of the Ganesh idol from behind. Because of these two deities along with Lord Ganesh, this temple is known as the Siddhivinayak Ganapati Temple. These goddesses signify sanctity, success, wealth and prosperity. Address: Shree Siddhivinayak Temple Trust, Prabhadevi, Mumbai Email: info@siddhivinayak.org / Website: www.siddhivinayak.org

Juhu Beach One of the most popular beaches in Mumbai many tourists make it a point to visit the beach when they come to Mumbai. Famous for its Mumbai street food, notably bhelpuri, pani puri, chaats, and of course pav bhaji, Juhu beach is the ideal place to soak in Mumbais street culture. The food stands are affordable and serve authentic Mumbai street junk food.

Shopping in Mumbai

Palladium luxury mall in High Street Phoenix is one of best shopping centres in Mumbai and every shoppers delight. It houses some of the world's leading luxury and premium brands.

Phoenix Market City, Kurla located in close proximity to the hotel is home to 350+ shops in the mall under various categories and is shoppers paradise. Infiniti Mall in Andheri West and Infinity 2 at Malad West are both upmarket shopping destinations with sprawling food courts, an entertaining gaming arcade, PVR multiplex and popular lifestyle stores.

Bandra West Walk down leisurely the lanes of Bandra Linking Road / Hill Road for the best in street shopping and luxury brands alike. Youre sure to get great bargains and discounts if well haggled. Bandra is also Mumbais party hub with a number of clubs, lounges and signature restaurants.

Meetings

Offering 5-star services and amenities, with a convenient location just minutes from the airport, Hyatt Regency Mumbai is one of the premier Mumbai conference hotels, renowned for its impeccable standard of service.

Benefit from more than 1,100 square metres of contemporary, functional space. Our facilities include three modern conference rooms, an impressive executive boardroom, and a magnificent ballroom. Each Mumbai meeting room is equipped with state-of-the-art conference technology, including soundproofing and the latest audiovisual arrays.

Whether youre hosting an informal networking seminar, a cutting-edge sales presentation, or a cocktail reception and awards banquet, the expert planners and caterers at Hyatt Regency Mumbai are dedicated to delivering a standout event.

Meetings Express

Hyatt Regency Mumbai hotel's 'Meetings Express' service is a unique feature offered to banquet and conference guests. Meetings Express is a one-stop service, which offers guests a single point of contact throughout the event process. Customized banquets, as well as a range of flexible, value-oriented corporate meeting packages, are available. Hyatt Gold Passport Planner Rewards With Hyatt Gold Passport Planner Rewards, you will enjoy valuable benefits and recognition at Hyatt locations worldwide.

Weddings
Host an unforgettably romantic wedding at Hyatt Regency Mumbai. Considered to be one of the most exceptional Mumbai wedding locations, our 5-star hotel specialises in signature celebrations.

Whether you wish to host a large gala or a simple yet elegant ceremony, our experienced wedding specialists excel in working out all the details of your big day, so its exactly as you envisioned it. The Regency Ballrooms 9-metre-high ceiling provides a sense of openness, making it an ideal venue for elegant dinners, weddings and special events. After the wedding, retreat to our quiet spa facilities for a pleasant massage and a sensuous flight into aroma therapy. Our customised wedding planning services include

Professional catering managers take care of the details to ensure your wedding goes according to plan be it a traditional or Beautifully decorated wedding venues for ceremonies, receptions, morning-after brunches or pre-wedding events A wide array of menu options 401 rooms featuring all the comforts of home Onsite dining options Special Club Prana Spa rates for your friends and loved ones to pamper and rejuvenate themselves.

Events
At Hyatt Regency Mumbai, every gathering is a special occasion. Whether you are in charge of the gala event of the year ,a private luncheon for VIPs or celebrating a private affair, our expert staff will help ensure your event is a memorable success. Special events require an attention to detail that can be time-consuming. Our professional staff of event planners can ease the stress and ensure that take back special memories.

Onsite event manager, for flawless execution of your party Initial concept and design of your event, to match your vision Special menu development, featuring Personal Preference Dining or other ethnic themes VIP handling, from hotel and transportation arrangements. Complete audio-visual equipment, for impressive lighting and sound.

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality. The companys subsidiaries manage, franchise, own and develop hotels and resorts under the Hyatt, Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency, Hyatt Place and Hyatt House brand names and have locations on six continents. Hyatt Residential Group, Inc., a Hyatt Hotels Corporation subsidiary, develops, operates, markets or licenses Hyatt ResidencesTM and Hyatt Vacation Club, which is changing its name to Hyatt Residence ClubTM. As of December 31, 2010, the companys worldwide portfolio consisted of 453 properties in 45 countries.

park hyatt Located in many of the worlds premier destinations, Park Hyatt hotels provide discerning, affl uent individual business and leisure guests with elegant and luxurious accommodations. andaz Andaz hotels, designed to refl ect the unique cultural scene and spirit of the surrounding neighborhood,

provide a vibrant yet relaxed atmosphere geared toward todays individual business and leisure travelers. grand hyatt Grand Hyatts large-scale, distinctive hotels provide sophisticated global business and leisure travelers with upscale accommodations in major gateway cities and resort destinations. hyatt regency Hyatt Regency properties, offering a full range of services and facilities tailored to serve the needs of meeting planners, business travelers and leisure guests, are conveniently located in urban, suburban, airport, convention and resort destinations around the world. hyatt Conveniently located in proximity to diverse business and leisure areas, Hyatt hotels are smaller-sized properties serving individual business and leisure travelers. hyatt place Hyatt Place hotels, designed for families and the multi-tasking business traveler, are located in urban,

airport and suburban areas. hyatt summerfi eld suites Hyatt Summerfi eld Suites is an extended-stay, residentialstyle hotel that aims to provide individual and family travelers with the feel of a modern condominium. hyatt residence club Hyatt Residence Club provides members with vacation ownership opportunities in regionally inspired and designed residential-style properties with the quality of the Hyatt brand.

Hyatt Thrive
Hyatt's global corporate responsibility platform, Hyatt Thrive, is designed to help make our communities places where our associates are proud to work, our guests want to visit, our neighbors want to live and owners want to invest. It reflects our belief that no one better understands a community's most pressing issues and their solutions than those who live and work there. Recognizing that community needs in Albuquerque are vastly different from those in Amman, we've given Hyatt Thrive the balance of focus and flexibility to maximize local efforts and create a significant global impact. Harnessing the power of our more than 95,000 associates at over 500 properties around the world, Hyatt Thrive brings together teams of passionate people to focus on local projects that contribute to the prosperity and well-being of their communities. Its design draws on the knowledge and insight of a global cross section of stakeholders including corporate leadership, property owners and associates throughout our organization, community leaders and guests. And it builds on our rich history of community engagement, environmental stewardship and strong financial performance. To achieve our goals, Hyatt Thrive focuses on four areas that we believe are essential to a thriving community:

Environmental Sustainability Economic Development & Investment Education & Personal Advancement Health & Wellness

COMPANY HISTORY
Our History
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now named Hyatt Hotels Corporation.