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Ovex Technologies

Danyal Aziz
Khurram
Ovex Technologies
Largest BPO in Pakistan
IT Resourcing
Operations
Accounting
Financial
En Pointe Technologies
Supplies for IT products and Services
Gold Partner Status for major suppliers
Large pool of customers
Growth in recession
70% business of Ovex
Working Mechanism
Employee of Ovex
Major decisions, requirements
Pay Raises
Core departments combination
Issues
High Turnover
Lack of motivation and Corporate citizenship
Huge number of Returns
AASA Consulting
ODP conducted sessions with clients
Internal Audit reports were analzed.
Interviews were conducted along with
previously conducted surveys
Corporate was reach for proper understanding
Interventions
Revised Retention bonus policy
Hierarchy Redefined
Revised quarterly goals along with trainings
Encouraging certifications
NSM participation by back office
Results
Average 7-9 years tenure
Increased output