Mr.

Perrie Jones
173 S. Main Street, Apt. B
Slippery Rock, PA 16057
April 22, 2014
Bay !"sto#er Ser$ice %epart#ent
2145 &a#ilton A$en"e
San Jose, !ali'ornia (5125
%ear !"sto#er Ser$ice Representati$e)
* recently +o",-t an Acer *cona .a+ ta+let /Mo0el 1576A263 'ro# an in0epen0ent seller on
Bay. 4n'ort"nately a'ter recei$in, t-e ta+let * reali5e0 it 6as 0e'ecti$e. .-e ta+let only 6orks
6-en pl",,e0 into a c-ar,in, o"tlet, 0e'eatin, t-e porta+ility aspect o' a ta+let. * 6as e7pectin,
to "se t-e ta+let on #y tra$els 6-ere a po6er so"rce #ay not al6ays +e rea0ily a$aila+le. .-is
iss"e is an incon$enience 'or t-e "se o' t-e pro0"ct.
* a# 6ritin, to re8"est t-at t-e seller re'"n0 #y ite#. .-e listin, 'or t-e ite# 0i0 not say as is
an0 o''ere0 re'"n0 an09or replace#ent option. * opene0 a case in t-e resol"tion center 6it- no
response 'ro# t-e seller or an Bay representati$e. .-e case 6as close0 6it- no '"rt-er action. *
-a$e since 6ent o"t an0 p"rc-ase0 a si#ilar ta+let t-at co#es 6it- a 6arranty. * 6ill ,la0ly
ret"rn t-e 0e'ecti$e ta+let an0 pay ret"rn s-ippin, 'or a re'"n0 o' t-e ori,inal p"rc-ase price.
* a# an a$i0 #e#+er on Bay an0 -a$e p"rc-ase0 #any ite#s 6it-o"t pro+le#s. .-ose ite#s
t-at 0o -a$e pro+le#s are "s"ally resol$e0 in t-e resol"tion center 8"ickly. * -a$e al6ays +een
-appy 6it- t-e Bay +"yer ,"arantee an0 -ope t-is is a oneti#e inci0ent or ,litc- 6it- t-e
resol"tion center. Please respon0 $ia e#ail or p-one to 8"ickly resol$e t-is iss"e.
Sincerely,
Perrie Jones
Bay #e#+er *%) +ar,ain+"y26
3005352:#y.+c3.e0"
724;((2;0224
nc) receipt