Lesson 10 Quiz

What step determines whether understanding has been achieved during the communication
process?


Transmission

Decoding

Feedback

Encoding

Channel
Question
2 of 40
The conflict-handling intention of collaborating is ________.


assertive and uncooperative

unassertive and uncooperative

assertive and cooperative

affective and reflective

unassertive and cooperative
Question
3 of 40
James approaches his supervisor with data and a logical presentation supporting his request for
additional personnel. He is using ________.


exchange

consultation

legitimacy

rational persuasion

informational power
Question
4 of 40
Emotional intelligence is so critical to effective leadership because one of its core components is
________.


agreeableness

empathy

conscientiousness

openness

extroversion
Question
5 of 40
The terms negotiation and ________ are used interchangeably.


win-lose

bargaining

collaboration

arbitration

accommodating
Question
6 of 40
Which is not one of the five conflict-handling intentions?


Competing

Accommodating

Avoiding

Collaborating

Resisting



Question
7 of 40
Communication serves all of the following functions within a group or organization except
________.


motivation

planning

conveying information

emotional expression

control
Question
8 of 40
Chantel received an invitation to a Web meeting that will take place at 3:00 p.m. She accepted
the invitation. This is an example of ________.


feedback as a function of communication

informal channels of communication

spontaneous communication

emotional expression

formal channels of communication
Question
9 of 40
If behavioral leadership theories are correct, then ________.


leaders are born with leadership behaviors

leadership behaviors are consistent

leaders' behavior should be altered

women generally make better leaders than men

leadership can be taught
Question
10 of 40
Clarification to employees about how well they are doing and what can be done to improve
performance exemplifies which function of communication?


Motivation

Emotional expression

Control

Information

None of the above
Question
11 of 40
Which of the following statements is true concerning power?


A person can have power over you only if he or she controls something you desire.

Power requires some congruence between the goals of the leader and the goals of those
being led.

In order to have power, a person must impose his or her control over others.

Trust and mistrust affect the expression of power.

To be effective, power must be actualized.
Question
12 of 40
Rumors would most likely flourish in situations where there is ________.


ambiguity

a chain communication style

a trivial issue at hand

well-communicated change

assurance by management


Question
13 of 40
The receiver of a communication will most likely ________ a message.


translate

reflect

reproduce

explain

discard
Question
14 of 40
One reacts to ________ power out of fear of the negative ramifications that might result if one
fails to comply.


coercive

punitive

abusive

referent

legitimate
Question
15 of 40
Which of the following methods of third-party negotiation always results in a settlement?


Consultancy

Arbitration

Conciliation

Execution

Mediation
Question
16 of 40
Clifford has to work to support his family. He would like to go home before nine, but his boss
says that he must stay and complete an assignment. Clifford is ________ his boss, who
controls his job.


more powerful than

dependent on

similar to

grateful to

a leader to
Question
17 of 40
Formal guidelines and authority of which function of communication?


Organization

Control

Information

Agreement

All of the above
Question
18 of 40
Communication messages that pass through a great many people will most likely suffer from
which of the following?


Distortion

Formal communication decay

Lack of nonverbal cues

Decoding

Disruption
Question
19 of 40
Today Marci's boss entered her cubicle and told her that her work has been fantastic and that
because of her last project, the client is going to give the company all of their business. Marci's
boss continued to talk about what a great job she's doing. When her boss left, Marci felt very
confident and satisfied with herself and her job. Marci's boss used communication for which of
the following functions?


Control

Reprimand

Motivation

Emotional expression

Information
Question
20 of 40
Evidence suggests that ________ tends to be one of the most effective power tactics.


exchange or rewards

personal appeals or friendship

rational persuasion

flattery

pressure or coercion
Question
21 of 40
Power can be defined as ________.


the actualization of the dependency of others

the ability to influence the behavior of others

congruence between the goals of the leader and the goals of those being led

upward influence on one's leaders

downward influence on one's followers
Question
22 of 40
Communication must include both the ________ and the understanding of meaning.


interpretation

intention

triaging

transference

transportation
Question
23 of 40
Studies have shown that ________ %of the information transmitted through the grapevine
isaccurate.


55

65

75

85

100
Question
24 of 40
Formal channels traditionally follow the ________ within an organization.


authority chain

social chain

transmission chain

communication chain

influence chain
Question
25 of 40
Which theory differentiates leaders from non-leaders by focusing on personal qualities and
characteristics?


LPC

Contingency theory

Characteristic theory

Trait theory

Fiedler's perspective
Question
26 of 40
If no one is aware of conflict, it is generally agreed that ________.


no conflict exists

conflict is subversive

conflict is psychologically driven as opposed to physically manifest

conflict is inevitable

employee-employer relations will be good
Question
27 of 40
Memos, letters, email, fax transmissions, and organizational periodicals represent examples of
________.


formal communication channels

written communication

informal communication channels

technological communication

none of the above
Question
28 of 40
The traditional view of conflict is the belief that conflict is ________.


neutral

natural

situationally dependent

harmful

necessary
Question
29 of 40
________ power is based on identification with a person who has desirable resources or
personal traits.


Source

Referent

Personal

Legitimate

Associational
Question
30 of 40
During communication, the ________ initiates a message by encoding a thought.


speaker

receiver

sender

leader

channel
Question
31 of 40
Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.


filtering

selective perception

selective selection

emotional block

communication apprehension
Question
32 of 40
Angelina feels that her cubicle neighbor talks too loudly on the phone, but in other ways she is a
great neighbor. Angelina gets annoyed every time her neighbor's phone rings, but she has
decided it's simply not worth the trouble to talk to her neighbor. Angelina's conflict intention is
called ________.


collaborating

competing

accommodating

compromising

avoiding
Question
33 of 40
Communication that takes place among members of work groups at the same level is known as
________ communication.


lateral

cross-functional

downward

tangential

job
Question
34 of 40
The medium through which communication travels is called a ________.


channel

message

transmission

vessel

media
Question
35 of 40
Leadership requires ________.


a dependency of those being led on the leader

followers to share behavioral traits with their leaders

a dependency of the leader on those being led

strong two-way communication between the leader and those being led

some congruence between the goals of the leader and the goals of those being led
Question
36 of 40
The opposite of coercive power is ________ power.


resourcive

referent

legitimate

charismatic

reward
Question
37 of 40
Your physician has advised you to take a series of medications. You comply because of her
________ power.


referent

expert

information

personal

formal


Question
38 of 40
Alejandro is annoyed that the new recruit, Ben, works faster than anyone else in the group,
making the rest of the group look bad. In the company cafeteria Alejandro teases Ben, calls him
the "super recruit," and imitates his style of working so rapidly. Alejandro wants to intimidate
Ben so that Ben will work slower. Which function of communication is Alejandro using by
making fun of Ben?


Motivation

Formal

Expression

Information

Control
Question
39 of 40
The most important aspect of power is probably that it ________.


tends to corrupt people

is needed to get things done in an organization

involves control

is a function of dependency

is counterproductive
Question
40 of 40
Helena and Laura were talking on the phone. Laura's two-year-old son fell and started crying,
and Laura could no longer hear what Helena said. This is an example of ________.


decoding

understanding

noise

transmitting

analysis