CURSO: Tcnico em Segurana do Trabalho

DISCIPLINA: Controle de Qualidade Total

Carga Horria: 45 horas
Professor(a): Luana Arajo Matos
Atividade de Reviso
1. Em relao ao processo histrico da qualidade, explique os trs estgios da gesto da
qualidade nas empresas.
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2. Quais as contribuies dadas para o controle da qualidade total, por cada um dos autores
relacionados abaixo:
Armand Feigenbaum :______________________________________________________
Joseph M. Juran:__________________________________________________________
W. Edwards Deming: ______________________________________________________
Philip Crosby: ____________________________________________________________
3. Para a ampliao dos estudos sobre qualidade vrios autores abordaram diferentes
contextos sobre o tema. Escreva trs conceitos de qualidade.
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4. Explique o por que da necessidade de qualidade nas empresas?
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5. Descreva os quatros preceitos da qualidade. D exemplo.
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6. Qual a diferena entre viso e misso?
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7. Escreva cinco das dez principais estratgias da qualidade que voc julga ter mais
importncia para as empresas.
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8. Explique com suas palavras cada uma das quatro etapas do ciclo PDCA.
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9. Qual a importncia do cliente externo e suas principais exigncias?
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10. Como acontece o processo de certificao de qualidade?
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11. Pesquise trs benefcios da norma ISO 14000 para as empresas?
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12. O programa 5S estabelece uma sistematizao na empresa com o propsito de aumentar

o nvel de qualidade. Descreva as etapas do programa 5S.
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13. Quais as vantagens do Just In time dentro das organizaes.

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14. Explique os fatores estabelecidos na pirmide das necessidades humanas de Maslow.

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15. Descreva os nove pontos principais na relao com o cliente externo?

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