90%

of approved
SPMS in
2014
85%
of approved
SPMS in
2012 and
2013 Percentage of agencies with functional SPMS
11
100%
75%
80%
5
(Maintain
the 4
Processes +
1 Core
Process)
70%
(1,743)
95%
(1,088 SOs)
75%
(1,145 SOs)
Excellent
(90%)
40%
(636)
2014
6
N/A
N/A
30%
N/A
N/A
N/A
20%
(469 SOs)
Acceptable
(70-79%)
N/A
2011
7
100%
N/A
60%
3
(Cases
Adjudication,
Examination,
Appointments
Processing)
20%
(498)
N/A
40%
(560 SOs)
Good
(80-89%)
10%
(159)
2012
9
100%
70%
70%
4
(Maintain
the 3
Processes +
CSI Training
Processes)
30%
(747)
85%
(782 SOs)
100%
(920 SOs)
Good
(80-89%)
25%
(398)
2013
L
E
A
D
L
A
G
4
N/A
66.23%
(716 out
of 1,081
base
line data
in 2012)
N/A
N/A
14
78%
(39 SOs)
1%
(50 SOs)
N/A
N/A
Base
100% 100% of cash advances liquidated 8
Ensure efficient management
of financial resources F
12
Number of priority programs implemented
through technical cooperation with local and
international partners 9
Cultivate partnerships with
local and international
institutions G
80%
Percentage of CSC employees meeting their
mission-critical job competency standards 7
Enhance the competency of
our workforce E
95%
**BIG 2: Percentage of cases decided within 40
days from the time the case is ripe for resolution 6
Ensure fairness and
efficiency in performing
Quasi-Judicial functions D
5
(Maintained) Number of ISO-certified processes 5
Provide excellent HR
processes C
95%
(2,366)
Percentage of agencies with approved Strategic
Performance Management System (SPMS)
4
98%
(1,496 SOs)
**BIG 1: Percentage of agencies and their
service offices passing the ARTA-RCS
100%
(1,527 SOs)
Percentage of high density agencies surveyed
under ARTA
3
High performing, competent,
and credible civil servants B
Excellent
(92%)
CSC Client Satisfaction Rating
(CSC frontline services) 2
50%
(795)
Percentage of agencies accredited under the
PRIME-HRM Level II 1
Recognized as a Center for
Excellence A
2015 Measures Objectives
Pers
pec
tive
ENTERPRISE SCORECARD ENTERPRISE SCORECARD
S
T
A
K
E
H
O
L
D
E
R
S
P
R
O
C
E
S
S
P
E
O
P
L
E
F
I
N
A
N
C
E
P
A
R
T
N
E
R
S
* Updated during the Strategy Refresh Sessions on April 26 and 30, 2013 ** Breakthrough Important Goal (BIG), formerly Wildly Important Goal (WIG)
*