ISO 9001:2008 Standard

Awareness Program
For Construction Industry

By: Manoj Choyal

Email: manoj.choyal@yahoo.co.in

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Program Objective:
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• Awareness of ISO 9001:2008 gdgggg
Standards Requirements
• Planning to Implement
ISO 9001:2008 Standards
Requirements

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Presentation Index:

• Introduction to ISO

• What is ISO 9001:2008 (QMS)

• Eight Principles of QMS

• Key Definitions of QMS

• Process Approach & PDCA Cycle of QMS

• Brief of ISO 9001:2008 Requirements

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Presentation Index (contd.):

• Benefits of Compliance of QMS

• Roadmap to Certification

• New Activities After Certification

• Conclusion

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Introduction to ISO:

- International Organization for Standardization

(English)

- ISO derived from Greek word isos

means equal
- Founded on 23 Feb. 1947 & Head Quartered in
Geneva, Switzerland
- Non Governmental Organization
- Network of the national
standards bodies of 160
countries
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Introduction to ISO (contd.):

- World’s largest developer of

voluntary International
Standards

- By 31 Dec. 2008 - 17765 Standards

- ISO 9001:2008 and ISO 14001:2004 are among

the most well known and widely implemented
ISO standards ever

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Introduction to ISO (contd.):

- Implemented by 1 million organizations in

175 countries

- ISO Standards are Generic Standards

- ISO does not carry out Certification and

does not issue or approve Certificates

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What is ISO 9001:2008:

- ISO 9001 for Quality Management System

(QMS)
QMS is about how to manage the quality
aspects of all processes more effectively,
taking into consideration customer satisfaction
and compliance of contractual requirements.
Initially Released in 1987
Second Edition in 1994
Third Edition in 2000
Fourth Edition in 2008
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What is ISO 9001:2008 (contd.):

ISO 9000 (QMS) Standards Family

• ISO 9000:2005
QMS - Fundamentals & Vocabulary

• ISO 9001:2008
QMS - Requirements

• ISO 9004:2000
QMS - Guidelines for Performance Improve-
ment

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What is ISO 9001:2008 (contd.):

Other Supporting Standards

• ISO 10005:2005
QMS - Guidelines for Quality Plans

• ISO 10006:2003
QMS - Guidelines for Quality Management in
Projects

•ISO 19011:2002
Guidelines for QMS &/or EMS Auditing

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Eight Key Principles of QMS:
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to
Management
Continual Improvement
Factual Approach to Decision
Making
Mutual Beneficial Supplier
Relationship

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Key Definitions of QMS:
Quality
- Fit to Purpose
- Degree to which a set of inherent
characteristics meet the stated and/or
implied requirements
Example: QMS IMS
• Within • As per
Budget Schedule

Cost Time Quality Safety

Design Rework

•As per •Zero Environ.

Spec. Rework

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Key Definitions of QMS:
Quality
QMS IMS
• Over • Delay
Budget

Cost Time

Quality Safety

Design Rework
Environ.
•As per •Zero
Spec. Rework

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Key Definitions of QMS:
Quality Policy
- Overall intentions and direction of an
organization related to its Quality
performance, as formally expressed by
top management

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Key Definitions of QMS (contd.):
Quality Control (QC)
- A process employed to ensure a
specified level of quality is there in a
product or services

Example:

Concrete (Slump Test)

Road Surface Evenness

Ground Resistance of EL Poles

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Key Definitions of QMS (contd.):
Quality Assurance (QA)
- A process of verifying or determining
whether product or services meet or
exceed customer expectations and QA is
determined using Shewhart (PDCA) Cycle

Example:

Quality Plan

Method Statement

Training Record

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Key Definitions of QMS (contd.):

QA QC

Prevention based Detection based

Process oriented Product oriented
Phase building activity End phase activity
Responsibility of all Responsibility of Inspect.
QA is about attitude QC is about instrument
QA is Built in product QC is inspected in prod.
QA leads to QMS/ ISO 9001

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Key Definitions of QMS (contd.):
Document
- Information and its supporting medium.
The medium can be paper, magnetic,
electronic, photograph, etc.

Example:

Quality Plan, Method Statement

Request for Inspection Format

ISO 9001 Standard

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Key Definitions of QMS (contd.):

Record
- Document stating results achieved or
providing evidence of activities
performed

Example:

Audit Report

Material Test Report

Daily Progress Report

Training Attendance Sheet
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Key Definitions of QMS (contd.):
Process

- Set of inter-related or interacting

activities Construction Process of Road Mixing

Example:

Excavation

Foundation

Bricklaying

Backfilling

Formwork

Water Proofing

Paving
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Key Definitions of QMS (contd.):
Procedure
- Specified way to carry out an activity or a
process

Procedure can be documented or not

Example:

Document Control Proc.

Procurement Procedure

Material Approval Proc.

Invoicing Procedure

Auditing Procedure
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Key Definitions of QMS (contd.):

Audit
- Systematic, independent and
documented process of obtaining audit
evidence and evaluating it objectively to
determine the extent to which audit
criteria are fulfilled

Internal Audit

External Audit

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Key Definitions of QMS (contd.):

Conformance
- Fulfillment of a requirement
Example:

Procure only Approved Materials

Refer Approved Drawing for Const.ion

QC Testing at Defined Stages

Use Calibrated Equipment for Testing

Use Approved Formats/ Documents
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Key Definitions of QMS (contd.):
Non-Conformance (NC)

- Deviation
- Non-fulfillment of a requirement
Example:

Quality Plan not updated after
Changes were made

An Obsolete drawing being Used by
Subcontractor

Insufficient Training of Personnel
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Key Definitions of QMS (contd.):
Non-Conformance Report (NCR)
- Report generated against a non-
conformance (NC) Non-conformance Report
JM-QOF-8.3-00/01

NCR Details

NCR no.: Date:

Project Title: Ref. no.:

Non-Conformance Report

Action Details
Agreed remedying action:

Special instruction:

Action by: Approved by:

Action date: Approved date:

Signature: Signature:

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Key Definitions of QMS (contd.):

Corrective Action:
- Action to eliminate the cause of a
detected non-conformity or other
undesirable situation
Example:

NC - Quality Plan Not Updated after

Changes were made

CA - PM to Review QP at Monthly intervals

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Key Definitions of QMS (contd.):
Corrective Action Request
Corrective Action: JM-QOF-8.5-02/02

CAR no. Issued Date

Audit Ref. no. Issued Date

NC - Obsolete
QMS Code Issued To

CAR Discrepancy
Discrepancies:

Drawings used by
Subcontractor
Auditor: Close-out Date: Signed:

CAR Response

CA - QA Engineer Agreed Corrective Action:

Verify & Record

Return of
Auditee: Proposed Close-out Date: Signed:

CAR Evaluation

Superseded Satisfactory

NCR no.:

Proposed re-audit date:

NCR Re-Audit

NCR date:
CAR closed

Drawings Evaluated by:

Signed: Date:

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Key Definitions of QMS (contd.):

Preventive Action:
- Action to eliminate the cause of a
potential non-conformity or other
undesirable potential situation
Example:

Potential NC – Q Plan is not Available with

some Contractors
PA – Establish System of Approval of Q
Plan by Consultant before Construction
*
Starts for all Contracts
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Process Approach:
Process is a set of inter-related or interacting
activities

Input Monitoring &

Measurement (Before,
During & After the Process)
Procedure Process

Output
Efficiency of
Effectiveness of Process
Process (Results Achieved vs.
(Ability to achieve the Resources Used)
desired results)

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Process Approach:
Monitoring &
Input
Example: Measurement:
Concrete Mix,
Temperature,
Vibrator, Manpower, Slump, Placing,
Thermometer, Pouring Height,
Slump Mould, etc. Vibration, Strength
Tests, Mfrs Batch
Procedure: Test Certificate, etc.
Method Concrete
Statement,
Approved
Pouring
Drawing, etc.

Output
Structure with
Desired Shape,
Size, Finish &
Strength

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Process Approach (contd.):

Input 1

Process 1

Output 1 = Input 2

Process 2

Output 2 = Input 3

Process 3

Output 3 = Input to next process

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Process Approach (contd.):

Input 1

Process 1

Output 1 = Input 2

Process 2

Output 2 = Input 3

Process 3

Output 3 = Input to next process

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 PDCA Cycle:
The cycle goes
on

Act Plan

Check Do

Plan : Define Objectives & Design Process

Do : Implement the Process
Check : Check the Process and Results
Act : Take Corrective Action, Preventive
Action & Improve the Process

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PDCA Cycle (contd.):

Organization

Department

Process

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Brief of ISO 9001:2008 Requirements:
Section 1: Scope
Talks about the standard and how it applies to
organizations
Section 2: Normative Reference
References another document that should be used
along with ISO 9001:2008
Section 3: Terms and Definitions
Gives definitions used in the standard
Section 4: General Requirements
Gives requirements for the overall Quality Manage-
ment System

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Brief of ISO 9001:2008 Requirements(Contd.):
Section 5: Management Responsibility
Gives requirements for top Management and their role
in the Quality Management System
Section 6: Resource Management
Gives requirements for resources including personnel,
training, facility and work environment
Section 7: Product Realization
Gives requirements for the realization of product or
service, including planning, customer related
processes, design, purchasing and process control
Section 8: Measurement, Analysis and Improv.
Gives requirements on monitoring processes and
improving those processes
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 Brief of ISO 9001:2008 Requirements (Contd.):

Continual Improvement of the QMS

Management
Customers Requirements

Customers Satisfaction
Responsibility

Resource Measurement,
Management Analysis and
Improvement

Product
Realization Product
Input Output

Information
Value-adding flow
activities
Value-adding activities

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Benefits of QMS Compliance:
MANAGEMENT is MORE …

• Committed
• Determined
• Responsive
• Customer Focused
• Objective Driven
• Unbiased
• Quality Conscious
• Environment Conscious
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Benefits of QMS Compliance (contd.):
PEOPLE are MORE …

• Responsive
• Authorized
• Organized
• Competent
• Motivated & Self Disciplined
• Customer Satisfaction Conscious
• Quality Conscious
• Environment Conscious
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Benefits of QMS Compliance (contd.):
DOCUMENTS are …

• Standardized
• Relevant
• User Friendly
• Controlled
• Easily Available
• Continuously Upgraded
• Protected

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Benefits of QMS Compliance (contd.):
PROCESSES are MORE…

• Efficient/ Productive
• Consistent
• Controlled
• Measurable
• Traceable
• Transparent
• Continuously Improved

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Benefits of QMS Compliance (contd.):
OBJECTIVES are …

• Understood
• Documented
• SMART
• Evaluated
• Consistent
• Continually Improved

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Benefits of QMS Compliance (contd.):
CUSTOMERS …

• Less Complaints
• Satisfied/ Delighted
• Recommend you (Free Marketing)
• Repeat Business
• Less Inspection

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Roadmap to Certification:
Gap Analysis

ISO Awareness Training Program

Management System Documentation

Quality & Environmental Policy

Quality & Environmental Objectives

Mandatory Procedures

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Roadmap to Certification (contd.):
Departmental & Technical Procedures

Integrated Management System Manual

Document Release

Management System Implementation

Internal Auditor Training

Internal Auditing

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Roadmap to Certification (contd.):
Management Review

Certification Body Finalization

Stage 1 Audit by Certification Body

Stage 2 Audit by Certification Body

Certificate Awarded

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New Activities After Certification:

• Control of Documents
• Control of Records
• Monitoring & Measurement of Objectives
• Internal Auditing
• Corrective/ Preventive Actions
• Management Review
• Surveillance Auditing

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Conclusion:

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Any Query?

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For any professional services, you can contact me.
Email: manoj.choyal@yahoo.co.in
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