1/24/2014

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WELCOME
What we will focus on:
Gain Familiarity With The Success Coaches Resource Hub
Practice Goal Setting And Monitoring
Review And Practice Effective Communication In A Mentoring Relationship
Explore Ways To Develop And Maintain Healthy Relationships With Students
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SUCCESS COACHES RESOURCE HUB
Location:
ANGEL
Community Groups
Enrollment Pin:
CSSCRH
SUCCESS COACHES
TITUSVILLE
Deana Morone,
Instructor,
Communications/Liberal
Arts
Susan Ivey, Campus
Coordinator Of Advising
COCOA
Dr. Robert Lamb,
Professor, Performing
And Visual Arts
Rachel Gould, Campus
Coordinator Of Advising
MELBOURNE
Dr. Laura Dunn,
Professor, Social Sciences
Barbara Bell, Campus
Coordinator Of Advising
PALM BAY
Scott Herber, Instructor,
Science And Health
Beverly Pedroza, Campus
Coordinator Of Advising
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GOAL SETTING
Goal: A Broad Statement Of Purpose
Examples: Get In Shape, Eat Healthier, Spend More Time With Loved Ones
What Are Some Goals You Have Set For Yourself?
S.M.A.R.T. GOALS
Specific
Measureable
Attainable
Realistic
Tangible/Timely
Image Credit: www.dailygraphics.info
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SETTING S.M.A.R.T. GOALS
Get with your colleague.
Introduce yourselves
Pick one persons goals to talk through and help
convert them into S.M.A.R.T. goals.
Be sure to discuss the following:
What are some obstacles you might have to
overcome to accomplish those goals?
What can you do to manage or eliminate those
obstacles?
How will you track your progress in meeting those
goals? What works best for you?
Image Credit: www.dailygraphics.info
GOAL SETTING & MONITORING
Guide students towards identifying specific goals that are
measurable, attainable, realistic, tangible, and timely.
Check in with them on their progress towards meeting their
goals.
Help them to determine alternative steps/approaches if they
are struggling.
Make use of the Goal Planning Sheet
Image Credit: www.innovategov.org
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EFFECTIVE COMMUNICATION IN A
MENTORING RELATIONSHIP
SESSION #2: SUCCESS COACH ORIENTATION
WHAT WE WILL COVER
Asking High Quality Questions
Active Listening
Nonverbal Communication
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WHY ASK QUESTIONS?
According to Stoltzfus (2008) Questions
cause us to:
think,
create answers we believe in, and
motivate us to act on our ideas
Asking moves us beyond:
passive acceptance of what others say
staying stuck in present circumstances
Asking pushes us to apply our creative
ability to the problem.
The Coaching Approach, question posing, forces
the conversations to become less about your
thoughts, input, and how you can steer the
dialogue around to the answer you think will
work.
Youll start listening really listening to the
student
The more you listen, the more you see how
capable they are, how much they can do
with a little encouragement, and what
wonderful individuals they are
Source: Stoltzfus, T. (2008). Coaching questions: A coachs guide to powerful asking skills. Coach 22: Virginia Beach, VA.
LISTENING IS KEY TO ASKING
Active listening offers the student both
nonverbal and verbal cues that you are
following them, you are engaged, and
they are being understood.
Examples of active listening include:
Making appropriate eye contact and nodding
your head sparingly
Using brief encouragers when appropriate: Um
hum, Oh? And, Then? And I see.
Paraphrasing occasionally what you think you
heard: Lets see if I'm clear about this
Validating responses: I appreciate your
willingness to talk about such a difficult issue
Source: Grohol, J . (2007). Become a Better Listener: Active Listening. PsychCentral. Retrieved fromhttp://psychcentral.com/lib/become-a-better-listener-active-listening/0001299
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TOP 10 ASKING MISTAKES
1. Closed questions
2. Solution-oriented questions
3. Seeking the one true question
4. Rambling question
5. Interpretive questions
6. Rhetorical questions
7. Leading questions
8. Neglecting to interrupt
9. Interrupting
10. Why questions
Image Credit: www.localsurgemedia.com
RELATIONSHIP DEVELOPMENT &
MAINTENANCE
SESSION #3, SUCCESS COACH ORIENTATION: LINK TO PREZI
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COACHING TIPS
Trust Your Natural Mentoring/Coaching Skills
Get To Know Your Student
Share Your Story
Be Enthusiastic And Encouraging
Be An Active Listener
Manage Your Helpfulness
Respond To Your Students Attempts
Provide Constructive Feedback
Be Fully Present With Your Student
See The Student As A Person Rather Than A Project
Be Consistent
Be Yourself
Set A Good Example
Use As Much Empathy As Possible
THANKS AND WE WISH YOU WELL!
Success Coaching Contacts:
QEP Director, Dr. Ramona Smith-Burrell, 433-5292, Smithr@easternflorida.edu
Success Coaching Chair, Melissa Alvarez Mangual, 433-5565, Alvarezmangualm@easternflorida.edu