Rachael.e.dozier@wmich.

edu 734-330-7823
Rachael Dozier
Western Michigan University
OBJECTIVE
Being a people person and understanding customer service is one of my main assets. I am also a great team leader
who knows how to accomplish my goals using good organization skills. I truly enjoy working with people and
talking with others, through my work experience I have become culturally sensitive and great at communicating
with others. I am looking for a job where I can succeed at all of my assets and also develop new ones.

EDUCATION
College: Bachelor of Arts [Graduation date: April, 2015]
Western Michigan University
Major: Public Relations
Minor: Spanish

High School: Diploma [Sept-2007 to Jun-2010]
Ypsilanti High School Ypsilanti MI, 48197
GPA: 3.1 Graduated with honors in June 2010

RELEVANT COURSEWORK
Business Enterprise
Social Persuasion
Organizational Communication
Journalism
Public Speaking
Leadership
Communication Theory
Public Relations case study
COMPUTER SKILLS
Microsoft Office: Word, Excel, PowerPoint, Publisher
Intermediate Knowledge of Adobe Products: Photo-shop, Reader, Banner
General Computer Skills: internet research, troubleshooting of computer hardware and software

WORK EXPERIENCE
Western Michigan University: Bronco Express Kalamazoo, MI [June 2014- Present]
Financial Aid Phone Representative
Knowledge of Federal Student aid and University information.
Offer assistance and express empathy during every phone call.
Utilized multi-tasking skills to ensure a timely service or follow through and create a great memorable experience
for clients.
Home Address

7378 Wellington Ln. Ypsilanti, MI 48197

School Address

2816 Westbrook St. Apt H 21. Kalamazoo, MI 49006
Rachael.e.dozier@wmich.edu 734-330-7823

Ann Taylor Loft Ann Arbor, MI [May 2011- Present]
Sales Associate
Used interpersonal skills to connect with customers and assist with sales.
Assisted customers with styling needs.
Utilized creative skills to assemble merchandise displays
High performances in credit card applications and sales numbers

Tavani Salon and Spa Aveda Concept Kalamazoo, MI [Aug 2013 Jan 2014]
Marketing and Public Relations Lead Intern
Promotes stores mission and services to clients and community
Creates business ads, fliers, promotional brochures, and other promotional material
Social media director: Twitter, Facebook, Instagram
Plan and organized beauty and promotional events ex: seasonal open house, community outreach, bridal and
womens expos
Maintain personal and business relationships with management team, clients, and employees: via an employee
newsletters
Stay up to date and knowledgeable on Aveda products, services, and salon mission when representing Tavani
Salon
Provide exemplary customer service during all events representing Tavani Salon

University Directories Kalamazoo, MI [May 2013- Aug 2013]
Advertisement Sales Intern
Developed relationships with customers and used networking skills to increase client base.
Used excel spreadsheet to organize all prospects/ leads
Made at least 30 B2B Sales calls
Used interpersonal communication and persuasion skills to make sales
Created ads to promote local business owners
Top Seller on team of 6 with a total of $19,000 at end of the summer

Boys and Girls Club of America Kalamazoo, MI [April 2012 Feb 2013]
Youth Development Professional
Camp Counselor
Supervise
Tutor
Organize high-yield games
Cleaning

Western Michigan University: Bronco Connection Kalamazoo, MI [Oct 2011- April 2012]
Phone Fundraiser
Developed relationships with alumni by rapport about the University
Ask for donations
Objection Handling
Follow through

Rachael.e.dozier@wmich.edu 734-330-7823