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Anger management and conflict resolution

PrabhaA

Anger and Conflict in Work place

--- unless properly managed could lead to untold damages.

---Most people avoid conflict where they should manage it

--- Anger Violence and aggression are the antithesis of creativity , productivity and respect.

--- Anger is all around us in form of Road Rage,

Desk Rage, Computer Rage

3 ways to resolve and defuse

People do all they can to avoid conflict. So they back off, compromise, neutralize

1. Negotiation parties discuss issues themselves

2 Mediation third party helps the disputants discuss the issue

3 Arbitration – third party reviews each party’s case and makes decision

The new way

Prevention --- this requires special skills and environment that will enable to individual to

feel safe and explore.

One should make the individual know that he is being listened to.

Skills needed

Empathy Active listening Paraphrasing Using open questions Summarizing Using silence Focusing Reflecting Challenging // reality testing

INDIVIDUAL ANGER MANAGEMENT

Dealing with anger is effected by childhood and

family upbringing

Argument does not help reducing anger. Trying to defend does not help reduce anger. Confronting with eyes does not defuse anger.

5 Management tips

5 Management tips
5 Management tips
5 Management tips
5 Management tips

Effects of conflict at work place

NEGATIVE

Effects of conflict at work place • NEGATIVE

POSSITIVE

Effects of conflict at work place • NEGATIVE

TYPES OF CONFLICTS

TYPES OF CONFLICTS
TYPES OF CONFLICTS
TYPES OF CONFLICTS

Hot conflict

Involves erratic or aggressive behaviour, strong words, and intense personal confrontation.

Typical characteristics

• Hot conflict Involves erratic or aggressive behaviour, strong words, and intense personal confrontation. Typical characteristics
• Hot conflict Involves erratic or aggressive behaviour, strong words, and intense personal confrontation. Typical characteristics

Cold conflict

Cold conflict

Reaction to Anger

Reaction to Anger

Usual Conflict management styles

Obliging Avoiding Compromising Collaborating

Usual Conflict management styles • Obliging • Avoiding • Compromising • Collaborating

CONFLICT MANAGEMENT STRATAGIES

Traditionally four ways

  • 1. Negotiation

  • 2. Mediation

  • 3. Arbitration

  • 4. Prevention

CONFLICT MANAGEMENT STRATAGIES Traditionally four ways 1. Negotiation 2. Mediation 3. Arbitration 4. Prevention Conflict can

Conflict can be prevented from arising by good

assertive communication skills

Conflict Negotiation

Conflict Negotiation
Conflict Negotiation
Conflict Negotiation
Conflict Negotiation

Mediation

Mediation
Mediation

Important Listening Skills

Important Listening Skills
Important Listening Skills

behaviours

There are three types of behaviours

behaviours • There are three types of behaviours

Minimising Frustration

Minimising Frustration
Minimising Frustration

How to be non- aggressive

How to be non- aggressive

Aggression defusing techniques

Aggression defusing techniques

NOW PRACTISE

Questions??

Thank You