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Unit 3 management

1. Management 2. Management activities

3. Management skills 4. Characteristics of a good manager
5. Management at home/at school/in community/in business/in government
6. Management vs enterprise

1. Leadership skills 2. Styles of leadership (advant/dis)
3. Motivation (importance) 4. Theories of Motivation (uses)

1. Communication 2. skills/features/channels/barriers
3. Methods of communication 4. Agenda/memo/formal letter/report
5. Meetings 6. Committee roles

1. ICT in communication 2. Challenges to a business with ICT
3. Factors when choosing method 4. Data protection act 1988+2003
5. Rights of data subjects 6. Data protection commissioner

1. Management activities 2. Types of plans (5)
3. Steps involved 4. SWOT
5. Organising/structures 6. Span of control

1. Controlling 2. Financial
3. Stock control 4. Quality control
5. Credit control 6. Advantages of controlling

1. Management; achieving results through resources (natural, capital, human,
2. Management activities; COP, planning, organising and controlling.
3. Management skills; MLC, motivating, leading and communicating.
4. Characteristics of a good manager; decisiveness, flexible, analytical,
hardworking, time management.
5. Management at home (running a house and working)/at school (manage time,
study and extra-curricular)/in community (running a successful club)/in business
(new and existing products and the resources)/in government (multi depts. And
budget/staff need managing).
6. Management (long term, daily routine, setting plans objectives, attention to
detail) vs. enterprise (short bursts, requires energy, determination,
persuasion, exciting).

1. Leadership skills; ability to influence actions and behaviours of others
(by example). Delegation essential.
2. Styles of leadership (advant/dis) Autocratic/democratic/laissez-faire,
industries they suit.
3. Motivation (importance) makes people do things i.e. makes them work.
4. Theories of Motivation (uses), Maslow and McGregor, evaluation.

1. Communication, involves exchange of information. Importance of good
2. skills; clear, accurate, listen, read body language. Effective; concise, right
time and medium, right form. Barriers, language used, wrong medium, noise,
timing, lack of feedback, overload.
3. Methods of communication, internal, external, downward, upward, horizontal,
formal, informal. Written, verbal, visual.
4. Agenda/memo/formal letter/report
5. Meetings; AGM, EGM, virtual, Ad hoc, procedure for conducting meetings.
6. Committee roles, chairperson, secretary, treasurer, PRO

1. ICT in communication, digital, word, databases, spreadsheets,
videoconference, internet, EDI, cloud computing. Benefits to business.
2. Challenges to a business with ICT, infrastructure, security, consumer
3. Factors when choosing method, speed, security, cost, legal requirements,
4. Data protection act 1988+2003, rights of data subjects, obligations of
controllers, role of commissioner.

1. Management activities; planning is establishing goals and setting out
policies/pathways to achieve them. (The importance of planning)
2. Types of plans (5) mission statement (who we are, what we do, where were
going), strategic (LT), tactical (ST), operational, contingency
3. Steps involved; SWOT, set objectives (SMART), analyse objectives, draw
tactical plans, decide review points. Benefits of planning, 25 mark question.
5. Organising/structures (purpose, adv/dis and when to use),
6. Chain of command establishes hierarchy in the business and shows how
instructions flow and how many layers are in the organisation (delayering). Span
of control, the numbers of workers reporting to a manager, narrow or wide and
which suits your production method.

1. Controlling, involves measuring performance, comparing actual outcome to plans and
taking corrective action when required. Advantages
2. Financial, budgeting, ratio analysis, cash flow, breakeven. Advantages
3. Stock control, min and max levels, re-order level, lead time, JIT contingency
planning, EDI. Advantages
4. Quality control; essential cause of sale of goods and supply of services Act 1980,
TQM, inspections, training, teamwork ,Quality circles. Advantages
5. Credit control, buying now and paying later, debtors/creditors, debt factoring,
creditworthiness, and bad debts.
6. Advantages of controlling; eliminate costly mistakes, evaluation of objectives,
reduce waste, motivate staff as work is being evaluated.