Release

BusinessObjects 11 Release Notes
BusinessObjects 11
Patents Business Objects owns the following U.S. patents, which may cover products that are offered
and sold by Business Objects: 5,555,403, 6,247,008 B1, 6,578,027 B2, 6,490,593 and
6,289,352.
Trademarks Business Objects, the Business Objects logo, Crystal Reports, and Crystal Enterprise are
trademarks or registered trademarks of Business Objects SA or its affiliated companies in the
United States and other countries. All other names mentioned herein may be trademarks of
their respective owners.
Copyright Copyright 2004 Business Objects. All rights reserved.
BusinessObjects 11 Release Notes 1
Contents
Chapter 1 BusinessObjects 11 Release Notes 5
About these notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What is BusinessObjects 11? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Business Objects information resources . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2 BusinessObjects Enterprise 7
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Upgrading and migrating issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Importing data from Crystal Enterprise to
BusinessObjects Enterprise 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Importing data from BusinessObjects Enterprise 6.x to BusinessObjects
Enterprise 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Coexistence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Server management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Central Management Server (CMS) . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Processing servers (Page, Job, Cache) . . . . . . . . . . . . . . . . . . . . . . . 18
Report Application Server (RAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Web and Windows applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Business Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Central Management Console (CMC) . . . . . . . . . . . . . . . . . . . . . . . . . 19
Import Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
InfoView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Dashboard issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Discussions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Publishing Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
LiveOffice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Viewing issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Viewing Crystal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contents
2 BusinessObjects 11 Release Notes
Scheduling issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
User management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Single Sign-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
AD and NT authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
LDAP authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Data source connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Developer issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Web Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CSP and ASP development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
.NET development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Report Application Server (RAS) SDK development . . . . . . . . . . . . . . 32
Chapter 3 Crystal Reports 33
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Deployment issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Data access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Reporting off of Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Working with reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Business Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Dynamic Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Formatting reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Universes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
URL reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Developer issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Java Viewer SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
CR.NET SDK and Viewers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Language version issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Java Reporting Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Platform-specific issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Formatting and rendering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Contents
Relational databases and SQL statements . . . . . . . . . . . . . . . . . . . . . 50
Report functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 4 Web Intelligence 53
Web Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Editing reports in Interactive view format . . . . . . . . . . . . . . . . . . . . . . . 59
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Web Intelligence SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Designer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Universe and connection management . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Web Intelligence servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Web Intelligence Report Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Checking connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using the Check tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Check tool syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Check tool functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Chapter 5 OLAP Intelligence 69
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Data source connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
General issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Appendix A Business Objects Information Resources 73
Documentation and information services . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Whats in the documentation set? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Where is the documentation? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Send us your feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Customer support, consulting and training . . . . . . . . . . . . . . . . . . . . . . . . . 75
How can we support you? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Contents
Looking for the best deployment solution for your company? . . . . . . . . 76
Looking for training options? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Useful addresses at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

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BusinessObjects 11 Release
Notes
BusinessObjects 11 Release Notes
About these notes 1
About these notes
The notes contained in this document cover important information about this
product release, including: installation notes; details regarding known issues
with this release; and important information for existing customers.
Please read the entire document before installing your Business Objects
software, and be sure to visit the Business Objects support web site for
additional notes and information that may become available following the
release of this document.
What is BusinessObjects 11?
BusinessObjects 11 brings together features from across the Business
Objects product line to meet the diverse needs of users, from presentation-
quality reporting to in-depth analysis.
Business Objects information resources
For more information and assistance, see Business Objects Information
Resources on page 73. This appendix describes the Business Objects
documentation, customer support, training, and consulting services, with links
to online resources.
For acknowledgements of third party contributors and applications, in addition
to related license information, please see http://www.businessobjects.com/
thirdparty.

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BusinessObjects Enterprise
Installation 2
Installation
For a complete list of system requirements and supported platforms, see
the platforms.txt file included with your product distribution. For
complete installation instructions, see the installation guide
(install.pdf).
Disable all antivirus software before installing BusinessObjects
Enterprise components. Enable your antivirus software after the
installation.
To perform a minimum installation of the Repository Migration Wizard and
the Data Source Migration Wizard, use the Client installation in the setup
program. Do not use the Custom installation to install only the Repository
Migration Wizard, because certain dependent files will not be installed
properly.
All developer SDKs are installed by default. If you do not want to install
the developer SDKs, perform a Custom installation and clear the
selection of the SDKs in the feature tree list.
This release supports English only. For web applications such as the
Central Management Console and the InfoView, ensure that your
browsers locale is set to English.
If you custom installed selected components and later wanted to add
additional components, the setup program will prompt you for the location
of the BusinessObjects Enterprise 11 CD. If you performed your Custom
installation from a network image, you must use the network image (or a
copy of it) as the source for adding new components. You cannot install
the additional components from the CD.
If you are performing a full .NET installation and the IIS option is disabled,
ensure that:
IIS is installed and enabled.
ASP .NET is installed and enabled.
If you installed the .NET components when ASP .NET did not exist on the
machine, you need to install the .NET Framework again and repair it.
To repair the .NET Framework:
1. Obtain the original installation source. For example, if you installed
the .NET Framework from CD or DVD, insert the disk. Or, if you
downloaded the .NET Framework, download again and choose to
save to disk. If you installed from a network share, reconnect.
Upgrading and migrating issues
2
2. From the command prompt, type the following command:
n:\<Installation Source>\dotnetfx.exe /t:%temp% /
c:"msiexec.exe /fvecms %temp%\netfx.msi"
For example:
d:\dotNetFramework\dotnetfx.exe /t:%temp% /
c:"msiexec.exe /fvecms %temp%\netfx.msi
If the .NET InfoView or Central Management Console are not working
after a successful installation of the .NET WCA, ensure that the following
settings are configured correctly:
ASP .NET is installed and enabled.
If you are using IIS 6 on Windows 2003, make sure that the
permission for ASP .NET v1.1.4322 is set to Allowed under Web
Service Extensions.
Ensure that .aspx, .csp, .cwr, .rpt, and .resx application
extensions have been mapped to aspnet_isapi.dll for the
crystalreportviewers11 and businessobjects virtual
directories.
When migrating from a source environment that contains Active Directory
users, the Central Configuration Manager (CCM) must run under a user
account that has the Act as part of the operating system right.
To choose which users have this right, set it through the Local Security
Policy:
1. From the Start menu, select Programs>Administrative tools>Local
Security Policy.
Note: An alternative method is to type 'secpol.msc' in the "Run"
command box.
2. Double-click Local Policies.
3. Double-click User Rights Assignment.
4. Double-click Act as part of the operating system.
5. Add the account of the user who will run the CCM.
Note: For the change to take effect, you must log out of Windows.
Upgrading and migrating issues 2
Depending on the number of Crystal report instances in your source
deployment, it could take some time to migrate everything to your new
deployment. Be selective about the information you keep, especially if
you are migrating report instances from a very large deployment. You can
greatly reduce the migration time by removing instances from your
source environment that you no longer need. If you are migrating a large
number of report instances, you may want to consider a staged migration
using the Import Wizard.
When you upgrade from an earlier version of Crystal Enterprise, only one
Page Server is upgraded. The BusinessObjects Enterprise 11 Page
Server uses child processes (like the Job Server) so you no longer need
more than one Page Server per machine.
When upgrading from a previous release, if the install program finds a
Job Server installed, it automatically installs a Destination Job Server.
When migrating from an existing Crystal Enterprise deployment, you may
encounter errors if the source system includes any groups that have
invalid third-party aliases. To resolve this issue, update any third-party
authentication on the source system before migrating to BusinessObjects
11.
If you are migrating from a deployment that contains mapped Windows
NT groups, you must run the Central Configuration Manager under a
domain account that can access the group and user information during
migration. The account must belong to a domain that has appropriate
trust relationships set up with the domains of the mapped groups.
If you have more than one File Repository Server (FRS), only the first
one is automatically upgraded. The other FRSs must be recreated after
migration.
To use a Crystal Enterprise web desktop (or ePortfolio) with a new
deployment of BusinessObjects Enterprise 11, you must use an
application server that is supported for the version of your web desktop
(or ePortfolio).
When you migrate from earlier versions of Crystal Enterprise, registry
settings are not migrated from the source deployment. In particular, any
registry settings provided as part of patch releases will need to be set
manually in the destination deployment after migration.
For all top level folders, access levels that are specified for users other
than the default Administrators and the Everyone groups will not be
migrated properly to BusinessObjects Enterprise 11 from earlier versions
of Crystal Enterprise. For example, users with the "Full Control" access
level on the Users or Groups folder will miss the rights to edit passwords,
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to modify rights securely, and to schedule on behalf of other users. To
ensure the access levels in the destination deployment match the ones
specified in the source deployment, update the access levels on all top
level folders (e.g. Users, Groups, Servers, Server Groups, etc.) in the
Central Management Console after migration.
In Crystal Enterprise 10 and BusinessObjects Enterprise 11, the
"Download files associated with the report" right is required to perform
certain actions such as scheduling reports to destinations. This right is
part of the Full Control role, but it is not part of any of the lesser roles.
Because this right did not exist in Crystal Enterprise 8.5 or 9, users who
had Schedule or View on Demand roles for a report object were able to
schedule reports to destinations. After migrating to BusinessObjects
Enterprise 11, those users will be unable to schedule reports to
destinations unless they are granted the "Download files associated with
the report" for the relevant report objects.
This restriction may also cause recurring instances to fail if such
instances were scheduled by users who without the download right.
After a database migration or an upgrade installation, the Central
Configuration Manager may display a list of objects that failed to update
(along with a reason for the failure). After you correct the problems that
caused the failures, click the Update Objects button in the Central
Configuration Manager.
Due to a change in the rights aggregation model in BusinessObjects
Enterprise 11, certain users may have different effective rights from those
they had in their previous version of Crystal Enterprise. This situation will
occur only if you have explicit rights set for a group that is a subgroup
(indirectly or directly) of the Administrators or Everyone groups, and if
these rights are set in one of the "top level" rights pages.
If you set rights for a group in any of these locations, you may find that
those groups are incorrectly denied the Delete and Edit rights for objects
of the corresponding type after migration. For example, if you have a
group "Managers" that is a subgroup of Administrators, and you have
given them some explicit rights to all Calendar objects, you may find that
Managers can no longer Delete or Edit any Calendar objects after
migration. To resolve this issue, set "Managers" to inherit rights from its
parent groups in the Advanced rights page for the Managers groups (in
the top level rights setting).
At an SDK level, Default Objects are subject to this behavior, which are
typically those objects with IDs less than 100. You can restore the rights
to their previous values by turning on group inheritance for affected
groups.
Importing data from Crystal Enterprise to
BusinessObjects Enterprise 11
When you import Crystal Enterprise 10 custom functions into
BusinessObjects Enterprise 11, custom functions may not be imported
properly if they are stored in the repository and you select the "Only
import repository objects associated with the report option in the Import
Wizard. To resolve the issue, select the "Import all repository objects"
options when you import custom functions.
After using the Import Wizard to import users, groups, and objects from
Crystal Enterprise, certain security settings may be enforced differently
than in the source deployment. This occurs because the rules for
determining the effective rights for a user who belongs to multiple groups
have changed in BusinessObjects Enterprise 11.
For example, if there are two groups, A and B, where B is a subgroup of
A, and B has the "will inherit rights from its parent folders" security setting
for a particular object, then users in group B will not inherit rights from
group B, group A, or any other ancestor groups of B which are set on
parent folders of the object. This differs from earlier versions where users
who were members of group B would still inherit rights from group A, or
any other parent groups of B that is still inheriting from parent folders.
Roles may be set differently after using the Import Wizard to import
users, groups, and objects from Crystal Enterprise. In previous versions,
when a role is set for a group, the group should not have inherited rights
from its parent groups. In BusinessObjects Enterprise 11, you can choose
(via the CMC) whether the group will inherit rights from the parent group.
Because of this change, the effective rights may be different for users in a
group that has been assigned a role.
If you use database migration to transfer your repository from a previous
version, these issues are remedied automatically by copying or otherwise
manipulating the security settings where necessary to preserve fidelity.
2
Importing data from BusinessObjects Enterprise 6.x to
BusinessObjects Enterprise 11
External BusinessObjects Enterprise 6.5 users who do not have an
explicit user object in the repository will not be able to import their
personal content (such as personal documents, categories, and Inbox
documents) to BusinessObjects Enterprise 11. To resolve this issue,
before you import data, create explicit user objects in BusinessObjects
Enterprise 6.5 for all third-party users whose personal content you want
to import.
If you migrate from a BusinessObjects Enterprise 6.5 installation, Web
Services user dictionary entries are not automatically migrated. You need
to manually migrate your Web Services user dictionary entries.
When importing from BusinessObjects Enterprise 6.x, universe
dependency checking fails for Personal and Inbox documents. (Note:
The dependency checking will work for corporate documents.)
Use the "Import all universes and connection objects" option to make
sure all required universes are imported.
When you import content from BusinessObjects Enterprise using the
Import Wizard, you will be prompted to provide an explicit user name and
password for all connections that are set to Use BusinessObjects
username and password, and you may be prompted to enable single
sign-on for these connections. If some connections are not modified, the
user name and password may be set to @variable('BOUSER') and
@variable('BOPASS') respectively. (Since BOPASS is no longer
supported, you will encounter problems when connecting to the database
servers while running Web Intelligence documents.)
To modify the connection to use the correct user name and password,
use the connections dialog box accessible from the Tools menu in the
Designer.
When importing content from a BusinessObjects Enterprise 6.x system,
you must run the Import Wizard on a machine with the same code page
as the universes that you are importing. If an imported universe uses a
different code page than the current system codepage, the internal
universe data (such as object names and query strings, for example) may
become corrupted. If you have universes that use different code pages,
you can run the Import Wizard multiple times for each code page,
importing a particular subset of universes during each import.
When you import users from prior versions of BusinessObjects
Enterprise using the Import Wizard, those users will become members in
the Everyone group. In certain cases, the Everyone group may be
granted (or denied) rights that the user was not granted (or denied) in the
source deployment. When those rights are set on a parent group (rather
than directly on a user) in the source, the user will gain all of the rights
applied to the Everyone group after import, which may cause a change in
the effective rights for that user.
For example, Paul is a member of the "Associates" group in the source,
and this group is denied access to the "Accounting" domain. After import
to BusinessObjects Enterprise 11, the Associates group is still denied
access to the Accounting domain (which is now represented as a top
level folder). However, the Accounting folder will also inherit the default
rights for users and groups which are set via Settings>Rights in the CMC.
If these rights include "View" for everyone, Paul will be able to view the
Accounting domain, since he is a member of the Everyone group, even
though he was not able to view this domain in the source deployment. If
Paul were specifically denied access to the domain in the source (rather
than simply having his group denied access), he would not be able to see
the domain after import because rights inheritance from Paul's groups will
be disabled in this case.
When you import a user, if the user has both personal and Inbox content,
then the users Inbox documents will be imported into the Favorites folder
instead of the Inbox folder. (Personal content is still imported properly into
the Favorites folder.). Users who encounter this problem can move
documents from the Favorites folder into the Inbox.
To prevent this scenario, you can run two separate imports, selecting to
import personal content in one import, and Inbox documents in the other.
During the first import, you can also select personal content and all of the
other objects types that you want to import (such as universes, and
categories). During the second import, select only Inbox content, and the
users and groups again. To prevent duplicate objects from being created,
you can run the imports in "Update" mode.
When you import delegated administrators (users that have been
assigned the Supervisor role) from BusinessObjects Enterprise 6.x, the
Import Wizard does not set the "Change password for users that the user
owns" right for the object principals on the top level user folder and the
top level user group folder. To resolve this issue after you have imported
the delegated administrators from BusinessObjects Enterprise 6.x, grant
them the "Change password for users that the user owns" right explicitly
on the top level user folder and top level user group folder in the Central
Management Console.
2
Uninstalling
If you have previously installed BusinessObjects Enterprise 11 Java
components and you uninstall them and then reinstall, if Tomcat does not
start, go to Control Panel>Add/Remove Programs and uninstall JDK
1.4.2_04 (or higher version) and then reinstall the Java components.
If you install multiple BusinessObjects 11 features in the web tier, and
then uninstall one of the products, you may not be able to view the
contents of certain folders. For example, if you install InfoView with OLAP
Intelligence, and then uninstall OLAP Intelligence, you may not be able to
view the contents of the folders that contain your OLAP Intelligence
documents. If this occurs, ask your system administrator to remove the
documents.
Coexistence
Coexistence of BusinessObjects 11 products
You can install more than one product from the BusinessObjects 11
product suite simultaneously on the same machine. However, only the
following installation orders are supported:
BusinessObjects Enterprise first, followed by any one of the other
version 11 products.
BusinessObjects Enterprise, Crystal Reports, and OLAP Intelligence
can be installed in any order.
For the complete suite: install BusinessObjects Enterprise, Crystal
Reports, and OLAP Intelligence first; then install Enterprise
Performance Management and LiveOffice.
BusinessObjects Enterprise 11 and BusinessObjects Enterprise 6.5
For non-production use, you can install BusinessObjects Enterprise 11
and Enterprise 6.5 on the same machine. However, you must install
Enterprise 6.5 first. If you install the Tomcat application server with
BusinessObjects Enterprise 11, you must also carefully select the port
numbers used by Tomcat. Do not use the default Tomcat ports for
BusinessObjects Enterprise 11, or the same port numbers than are used
by Enterprise 6.5. For example, you may wish to choose the following
values:
Connection port: 9080
Shutdown port: 9005
Server management 2
Redirect port: 9443
Select these values either in the BusinessObjects Enterprise 11 installer,
or by editing the values in Tomcat's server.xml file.
Server management
A Java SDK application and the components that it needs to access
cannot be separated by a firewall if the SOCKS protocol is the only
means of traversing the firewall.
If you want to be able to start or stop a server through the .NET Central
Management Console on Windows 2000 Professional/Server, you must
edit your configuration files:
1. Open the web.config file in a text editor.
It is stored by default in: C:\Program Files\Business
Objects\BusinessObjects Enterprise 11\Web Content\.
2. Add the line:
<identity impersonate=true/>
3. Save the web.config file.
4. Open the machine.config file in a text editor.
It is stored by default in C:\WINDOWS\Microsoft.NET\Framework\
versionnumber\CONFIG\.
5. In the processModel Attributes section of the file, change the
value of the userName attribute to SYSTEM:
userName=SYSTEM
and change the value of the password attribute to AutoGenerate:
password=AutoGenerate
6. Save the machine.config file.
In the Central Management Console, if you attempt to update a large
third-party group or a large number of objects, you may encounter a
timeout issue. To resolve this issue, you need to edit your configuration
settings:
1. Open the web.config file in a text editor.
It is stored under <installdir>\BusinessObjects Enterprise
11\Web Content.
Server management
2
2. Change the following line
<httpRuntime maxRequestLength="20000"/>
to
<httpRuntime maxRequestLength="20000"
executionTimeout="90"/>
This version provides a 90-second timeout; choose an appropriate
number to allow sufficient time for processing.
3. If you need to update a large third-party group, change the
scripttimeout value for the CSP in the registry, under
HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite
11.0\Web Component Adapter\Components\csp.
4. Save the web.config file.
5. Restart IIS.
If you start a WebLogic application server and encounter a Failed to
preload jsfadmin message on startup message, ignore the message.
The deployment will start normally.
To use the Tomcat Web Server Administration Tools for the Tomcat
server, perform the following steps:
1. Open <installdir>\Business
Objects\tomcat\conf\tomcat-users.xml.
2. Add the following line:
<user username="admin" password="password"
roles="admin,manager"/>
This gives you an administrator called admin which you can use to
log onto the administration utility.
Central Management Server (CMS)
On Windows 2000, the Central Management Server may stop working if
you try to configure the auditing database before you configure the
database client.
Web and Windows applications 2
Processing servers (Page, Job, Cache)
The Page Server is not supported on Windows operating systems that
run with both the /3G and /PAE boot flags. You can use these flags
individually, but if you run with both flags, you may encounter problems
running the Page Server.
Do not install more than one Page Server per machine. The
BusinessObjects Enterprise 11 Page Server uses child processes (like
the Job Server) so you no longer need more than one Page Server per
machine.
If a Java program object fails to run with an error message stating that the
Program Job Server was unable to locate the JVM, ensure that all
registry settings under "HKLM\JavaSoft\Java Runtime Environment" are
set correctly on the Program Job Server machine. Setting the
JAVA_HOME system environment variable to the correct Java directory
will also allow the Program Job Server to locate the JVM.
If you are using Essbase, make sure that your version of the
essbhapi.dll file is consistent with the version being used by
BusinessObjects Enterprise. By default, BusinessObjects Enterprise
installs version 7 of the essbhapi.dll file. If you have Essbase client
v6.5 installed, update essbhapi.dll to be the same as
essbhapi_65.dll.
Report Application Server (RAS)
If you select the Use custom database login information specified here
option in the CMC, the Report Application Server requires the correct
database credentials (including a valid password) to be set in the CMCs
custom database settings.
Web and Windows applications
Business Views
Creating a SQL Expression field based on a command table in a Data
Foundation is not supported.
2
If the Data Foundation used by a Business View contains an active filter
which consists of a constant formula and a parameter, then you cannot
use the Business View to create a list of values. To work around the
problem, make sure the active filter is not applied.
When you create a parameter for a Data Foundation, if you add Prompt
Group Text and then select or create a list of values, the Prompt Group
Text will be removed from the Parameter dialog box.
In order for a user to publish a report that contains a dynamic prompt and
cascading list of values, the user must have the Edit and Set Security
rights in the Dynamic and Cascading Prompts folder as well as Full
Control rights for the target InfoView folder in the Central Management
Console.
You cannot save changes to the dynamic prompt values displayed in the
Edit Parameter dialog box. The options displayed in this dialog box are
read-only.
You cannot create a cascading list of values that is based on a Business
View which in turn depends on another list of values (for example a
dynamic prompt used in the Data Foundation or Business Element). If
this list of values is used for a parameter, then the parameter prompting
will not work.
Central Management Console (CMC)
In the Central Management Console, using the Schedule For option for
thousands of users at once is not recommended.
If you have been granted the right to securely modify rights that control
user access to objects, note that when you set rights for other users, you
will be able to select only those rights that you have been granted on a
given object. When you assign access levels for other users, you can
assign them only a subset of the rights that have been granted to you.
In the Central Management Console, you cannot set custom database
logon information for a report that is based on a universe.
If you use Internet Explorer, you cannot use a mousescroll to scroll
through the list of values in the Java Central Management Console.
Running the Central Management Console in Internet Explorer is
recommended over other browsers.
If you installed the Java or .NET Web Component Adapter (WCA),
ensure that the Set default viewer URL setting in the Central
Management Console is set to the viewer that you want. If you installed
both Java and .NET versions of the WCA, the URL will be set by default
to the Java version of the HTML viewer. If you custom installed Java or
.NET WCA, the URL will be empty.
To set the valid URL:
1. Log onto the Central Management Console as an Administrator.
2. Navigate to Home>Objects>Object Settings.
3. Change the Set default viewer URL setting.
For Java:
http://machinename:port/businessobjects/enterprise11/
desktoplaunch/opendoc/openDocument.jsp?
sIDType=CUID&iDocID=%SI_CUID%
For .NET:
http://machinename/businessobjects/enterprise11/
InfoView/scripts/opendocument.aspx?
sIDType=CUID&iDocID=%SI_CUID%
Netscape issues
When using the CMC in Netscape to add a new object, the object path
will be displayed incorrectly if it contains globalization characters. This
issue does not occur when adding folders, users, events, and so on. This
is a known Netscape issue.
Import Wizard
For information about the Import Wizard, see Upgrading and migrating
issues on page 9.
InfoView
To assign categories to OLAP Intelligence reports, use the Publishing
Wizard or the Central Management Console. You cannot assign
categories to OLAP Intelligence reports in InfoView.
If youre using IBM Websphere Application Server 5, you need to
increase the runtime JSP compilers method size maximum from 32K
(the default value) to 64K.
2
To change the default in the WebSphere Application Server 5
Administration Console:
1. Go to Servers>Application Servers>yourserver>Process
Definition>Java Virtual Machine>Custom Properties.
2. Add a new property:
com.sun.tools.javac.main.largebranch
and set its value to true.
3. Apply your changes to the master configuration.
4. Restart the server.
Note:
The Java SDK 1.3 prescribes handling 64K methods. Note that you
do not need to change settings for the JspBatchCompiler, because it
already conforms by default to the Java SDK 1.3 specification.
For more information, read the IBM technote. Note that this technote
provides instructions for version 4 only.
If youre using Netscape7.0.2 with the Java InfoView, Microsoft
documents are opened in a standalone viewer, even if you set your
documents to be viewed in the workspace.
If you deployed Business Objects Enterprise 11 web application on
WebLogic 7.0 With Sun Java SDK 1.3.1, you may encounter out of
memory errors. Try one or more of the following steps:
Adjust the JVM permanent generation size by specifying:
-XX:PermSize=<value> and -XX:MaxPermSize=<value>
Adjust the JVM heap size by specifying -Xms<size> and
-Xmx<size>.
Upgrade the Java SDK to version 1.4.2.
For full procedures, refer to the Java SDK User Guide and the WebLogic
Web Application Server User Guide.
If you are creating a Web Intelligence document in the Java InfoView
deployed on WebSphere Application Server 5.0.2, the Java Applets may
fail to load. This is because WebSphere Application Server creates
duplicates manifest files for signed application .jar files. To resolve this
issue, apply WebSphere patch PQ76313 from the IBM web site: http://
www-1.ibm.com/support/docview.wss?uid=swg24006190.
Dashboard issues
When you add a report to dashboard, if you select "last instance", ensure
that the report has instances. Similarly, if you select "parts viewer", the
report must have report parts. Otherwise, you will receive an error
message: "An error has occurred: Sorry, you do not have the right to
execute this action. If you require this right, please see your system
administrator."
If you are using the dashboard in Netscape 7.02, and a pane appears
blank after you have defined its content, open the pane in new window or
save your changes reopen the dashboard.
Discussions
When an object package is selected, the discussions panel feature will be
disabled. Discussions are not permitted on object packages.
Publishing Wizard
When you publish a report that contains a subreport, the file name of the
subreport must not exceed 127 characters.
LiveOffice
After creating a new Report View from a report that has drill-down fields,
there are no menu options to allow you to drill down in the Report View.
This occurs if the Report View was created using the Report Viewer or if
the Report View only contains detail level fields.
When you refresh a Report View that has been formatted using Microsoft
Office, the formatting is lost. This occurs because the Keep user format
when refreshing check box is not selected.
To select this check box:
1. Right-click any field in the Report View.
2. Click View and then click Options.
3. Select the Keep user format when refreshing check box.
Clicking the Default button on the Options dialog box does not clear the
Remove Context Menu on Toolbar option. This option is clear by default
so should be cleared when the Default button is clicked.
2
After Live Office has been installed and you open a Microsoft Office
application, you do not see the Live Office toolbar. This occurs if you are
not the one who installed Live Office on that machine. To make the
toolbar visible, search for the crystal_addin_framework.dll file in
the Com Add-ins option of the Microsoft Office application and add it to
the installation.
When a field is deleted from a disconnected Report View that is based off
of a Business View, the following error message appears:
Unable to remove field from Report View. Missing
parameter values.
This message appears if a filter that uses a parameter is applied to a user
who is currently logged onto BusinessObjects Enterprise. This filter was
not applied to the user when the Report View was created. If you refresh
the Report View before you try to delete the field, you are prompted for
the parameter information and the field can be deleted.
When you drill down on a Report View and then drill up, the user
formatting may appear to be lost because the view has refreshed. The
Report View has the option Keep user format when refreshing turned on
and has been formatted using Microsoft Office.
Field selection
When you view a Report Views data source by going to View > Data
Source, the Report View Expert appears as expected. When you click the
OK button to close the Report View Expert, the dialog box closes and the
Report View data is refreshed. To prevent the Report View data from
being refreshed, click the Cancel button instead of the OK button.
When you drill down to the lowest level of a Report View, the Drill Up
option is not available. Only the Back to Original option is available. This
occurs because the lowest level of data is at the detail level not the group
level and there is no path to drill back up to.
When drilling back up to the top level of a view that was created from a
report which contains a summary field and grand total field, the grand
total field may also be displayed at the top level. This occurs because
RAS brings back all of the fields in that level.
Use the Back to Original option to remove this grand total field.
Viewing issues 2
Loading from BusinessObjects Enterprise
When you click Refresh All Data to refresh a Report View in Microsoft
Office, nothing happens. Nothing happens because the Report View is
not connected. If you click the Refresh button to connect the View, the
Refresh All Data option will work correctly.
When you open a saved View from BusinessObjects Enterprise, the drill-
down menu is unavailable. To activate the drill-down menu, refresh the
View by clicking the Refresh button.
Parameters
When using one report connection to create multiple Report Views, if
parameter values are changed for one View, the parameter values are
also changed for other Views created using the same report connection.
This occurs when all Views are refreshed.
Viewing issues
The Java applet viewer does not support dynamic prompts that use
multiple cascading lists of values. For example, a dynamic prompt with
multiple levels for country, region, and city will prompt you only for the
city. Reports with multiple-level dynamic prompts can be viewed properly
in the ActiveX viewer.
Viewing Crystal reports
You can no longer install the Crystal Reports Offline Viewer from the
launchpad. If you need to install the Crystal Reports Offline Viewer, or if
you want to deliver the Offline Viewer to your users, the installation
program is stored by default in the following location:
C:\Program Files\Common Files\Business Objects\3.0\
crystalreportviewers11\Offline\en\cvwsetup.exe
Scheduling issues
When you schedule a cascading list of values for a dynamic prompt,
BusinessObjects Enterprise keeps only the latest instance.
User management
2
If you schedule a report based on a universe, any user with rights to view
the scheduled report may be able to see the saved data. The universes
user security settings are not enforced on the saved data of a scheduled
report. The Enterprise administrator must ensure that scheduled reports
that are based on a universe can be viewed only by users who have the
necessary rights to see the saved data.
In InfoView, if you schedule a component Web Intelligence document (in
an object package) to Excel or PDF format, the Java InfoView may ignore
the export format that you select. It will use the format set when the
document was added via the Central Management Console.
User management
If you have purchased named user licenses, you cannot log on using the
Guest account. (By default, this account is set as concurrent.)
If you are using Tomcat or WebLogic and you notice that concurrent
license sessions are accumulating, perform the following steps:
1. Add the following lines to the web.xml file:
<listener>
<listener-class>com.businessobjects.sdk.ceutils.
SessionCleanupListener</listener-class>
</listener>
This listener will explicitly log off the session objects when they are
invalidated.
2. Execute System.gc(); explicitly.
You can adjust the "User/group inherits from parent group" and the "User/
group inherits from parents folders" settings for other users only if you
have the corresponding settings turned on for yourself. If the
administrator can modify these flags, it may be possible for other users to
enhance rights on an object beyond what the delegated administrator has
been granted.
Single Sign-On
Single Sign-On to the database using Windows AD authentication is not
supported for the ActiveX viewer in the CMC.
User management 2
When viewing reports using Kerberos Single Sign-On to the database
with the Crystal Reports Page Server, if you restart the Central
Management Server, then users may need to log off and log on again to
BusinessObjects Enterprise in order to continue viewing reports. This
also applies to viewing reports using Kerberos Single Sign-On to the
database with the Web Intelligence or the Report Application Server.
When you map groups from externally trusted domains using the
Windows NT Authentication provider, you may need to add the DNS
suffixes for these domains to the Windows DNS configuration of the
Central Management Server machines. If you do not add the DNS
suffixes, you may encounter a timeout while attempting to map groups
from these domains.
To ensure Kerberos Single Sign-On is used when accessing database
servers, connections must be configured to use only TCP/IP.
When viewing Crystal Reports in InfoView using Single Sign-On to
database, generic error messages will be displayed when the associated
security context becomes unavailable during viewing. This issue may
occur when you restart a Central Management Server. If you encounter
this issue, the BusinessObjects logon session will still be valid, but the
associated Kerberos security context will no longer be valid. To resolve
the issue, you must log off of InfoView and log on again using the
Windows AD authentication provider.
To enable or disable SiteMinder single sign-on in the Central
Management Console, you need to change the following registry key:
EnableSiteMinderSingleSignOn (DWORD, default value =
0x00000001) in HKEY_LOCAL_MACHINE\SOFTWARE\Business
Objects\Suite 11.0\Enterprise\Admin
Plugins\CrystalEnterprise.CMSAdmin.
To enable single sign-on set the value to a non-zero value; to disable it,
set the value to zero.
AD and NT authentication
If Active Directory administration credentials are being changed from one
account from one tree to an account in a different tree from the same
Active Directory forest, you may be unable to log on to BusinessObjects
Enterprise (with Windows AD authentication) for a brief period of time.
If local users with blank passwords cannot log on to BusinessObjects
Enterprise using NT authentication, you may need to change default
settings in the Local Security Policy.
User management
2
1. From the Start menu, select Programs>Administrative tools>Local
Security Policy.
Note: An alternative method is to type 'secpol.msc' in the "Run"
command box.
2. Double-click Local Policies.
3. Double-click Security Options.
4. Double-click Accounts: Limit local account use of blank password to
console logon only, then click Disabled.
Note: For more information about this setting, see the Microsoft
Windows Help.
The account that IIS uses to run its worker processes must not be a
member of a mapped Windows NT or Windows AD group. If you add this
account to a mapped group, and if IIS is not configured for Single Sign-
On, then all users will be able to log on to BusinessObjects Enterprise
under this account when logging on using Windows NT or AD
authentication with a blank user name and password.
To ensure that the Report Servers always use the expected user
accounts to log onto the database, make sure that the servers do not
have default access to the database. The account that the Report Server
is running under should not be an authorized user of the database. Also,
you should not allow logging onto the database with an empty password.
If the Active Directory database on a Windows 2003 domain controller is
corrupted, the SETSPN command used to set the Service Principal
Name for the database server and the service account used by
BusinessObjects Enterprise may fail without displaying any error
messages.
If the SPNs for the service accounts of the database servers are not
configured properly in Active Directory, Kerberos Single Sign-On to the
database will fail. System event logs will contain the error
"KDC_ERR_S_PRINCIPAL_UNKNOWN" and list the SPN that could not
be found. Check these logs to ensure that the SPN was successfully set
in Active Directory after running the SETSPN command.
Data source connectivity 2
LDAP authentication
When logging on to BusinessObjects Enterprise 11 using the JAVA SDKs
LDAP provider (in particular, when logging on to the Java InfoView via
LDAP), specified referral credentials are not used when following
referrals while looking up users. For LDAP authentication to succeed, you
need to enable anonymous logon for all LDAP servers specified in
referrals.
Data source connectivity
SQL Server 7 is supported only for small and medium-sized
deployments. If your deployment requires CMS clustering, more than
10000 objects, or more than 50 concurrent users, then we recommend
upgrading to SQL Server 2000 before installing BusinessObjects
Enterprise 11.
Documentation
To improve installation performance, the Web Intelligence PDF guides
are no longer installed on your local machine. These guides are available
with your product distribution, or you can access them online at http://
support.businessobjects.com/documentation/.
The BusinessObjects Enterprise documentation incorrectly refers to
sample auditing reports that are not included in this release.
In the Installing BusinessObjects Enterprise on Windows chapter, in the
Deploying the Java version of InfoView section, step 3 of the procedure
for deploying InfoView provides an incorrect location for adding context
paths. Instead of adding the new lines above

add them above the line
</Host>
near the end of the server.xml file.
Page 511 of the BusinessObjects Enterprise Administrators Guide refers
to an Express version of BusinessObjects Enterprise. There is no
Express version of BusinessObjects Enterprise 11.
The Configuring servers for SSL section of the BusinessObjects
Enterprise Administrators Guide requires some clarification:
Developer issues
2
Note that the CA certificate (cacert.der) and its corresponding
private key (cakey.pem) need to be generated only once per
deployment. All machines in the same deployment must share the
same CA certificates. All other certificates need to be signed by the
private key of any of the CA certificates.
You need to create certificates and keys for all machines in the
deployment, including machines running thick client components
such as Crystal Reports. For these client machines, use the
sslconfig command line tool to do the configuration.
The certificate and key files generated using step 6 and 8 are not
placed in the "new_certs_dir" location specified in the ssl.cnf file.
They are placed under the current working folder instead.
For the section re: configuring the J2EE web application server, note
that the code uses sample file names and paths. The following table
shows the descriptions that correspond to these examples:
The sample serial number used for creating and signing certificates
should be an even number of digits. (The number should be in
hexidecimal format, such as 11111111111111111111111111111111.)
For maximum security, all private keys should be protected and
should not be transferred through unsecured communication
channels.
Developer issues
There is no supported public SDK for the dynamic prompt feature in
Crystal Reports 11 or BusinessObjects Enterprise 11.
Sample Description
DcertDir=d:\ssl The directory to store all the
certificates and keys.
DtrustedCert=cacert.der Trusted certificate file. If
specifying more than one,
separate with semicolons.
DsslCert=clientcert.der Certificate used by the SDK.
DsslKey=client.key Private key of the SDK
certificate.
Dpassphrase=passphrase.txt The file that stores the
passphrase for the private key.
Developer issues 2
Web Services
Unified Web Services does not support dynamic prompts and cascading
lists of values for Crystal report objects. Also, the Unified Web Services
Report Engine does not support scheduled lists of values.
The server dictionary implementation has been changed in version 11.
You must migrate your server dictionary from versions 6.5 and 10 to
version 11.
You cannot currently use the same getDocumentInformation call to
update the callback script and refresh a Web Intelligence document. You
must perform two separate getDocumentInformation calls.
Web farms are not supported for this release of the Unified Web services
CSP and ASP development
To use .csp scripts with Business Objects Enterprise 11, you need to
perform the following steps depending on how you use CSP (Crystal
Server Pages).
To deploy your custom CSP application to a virtual directory other than
the <installdir>\BusinessObjects Enterprise 11\Web
Content\ directory created by the installation program, complete the
following steps:
1. Copy the file global.asax and web.config files from
<installdir>\BusinessObjects Enterprise 11\Web
Content\ to the directory of your application.
2. Create a subdirectory bin under your application, and copy the file
<installdir>\BusinessObjects Enterprise 11\Web
Content\bin\WCA_Enterprise.dll into the new bin
subdirectory.
3. Ensure that the extension mapping for your virtual directory is
defined the same way as the "businessobjects" application in IIS
Manager.
If you are using your own web application, then you need to:
1. Merge your web.config file with the web.config file stored by default
in C:\Program Files\Business Objects\BusinessObjects
Enterprise 11\Web Content.
Developer issues
2
2. Modify your global.asax.cs to include:
using BusinessObjects.Enterprise.WebComponentAdapter;
protected void Session_End(Object sender,
EventArgs e)
{
HttpSessionState session = this.Session;
WCAHandler.sessionEnd(session);
}
protected void Application_End(Object sender,
EventArgs e)
{
WCAHandler.applicationEnd();
}
Your application is now connected to the Web Component Adapters
event handler.
3. Ensure that the extension mapping for your virtual directory is
defined the same way as the "businessobjects" application in IIS
Manager.
For more information about configuring your existing CSP for use with
BusinessObjects Enterprise 11, contact our Technical Support site.
.NET development
In the COM and Java RAS SDK, you can save a report by calling
ReportClientDocument.SaveAs(RptName,InfoObject, options), where
InfoObject was the folder object from a InfoStore.Query() statement.
Using InfoObject as a folder object in ReportClientDocument.SaveAs is
not supported in the .NET SDK.
You can, however, cast the InfoObject to a PluginInterface, cast the
Interface as ISInfoObject, set ISInfoObject as a System.Object object,
then pass it into the SaveAs call. For example:
using PluginInterface =
CrystalDecisions.Enterprise.PluginInterface;
using ISInfoObject =
CrystalDecisions.Enterprise.ISInfoObject;
System.Object docObject = null;
System.Object infoObj = null;
infoObj = InfoStore.Query(myQueryStringForFolder);
Developer issues 2
PluginInterface pluginObj =
((IInfoObject)infoObj).PluginInterface;
ISInfoObject infoObjectInterface = (ISInfoObject)
pluginObj.Interface;
docObject = infoObjectInterface;
myReportClientDocument.SaveAs(docName, ref docObject,
options);
Report Application Server (RAS) SDK development
When you make changes to the FieldFormat Objects through the RAS
SDK, you may need to set the EnableSystemDefault property of the
CommonFieldFormat Object to false for the changes to occur properly.
Note: The FieldFormat Objects include BooleanFormat,
CommonFormat, DateFormat, DateTimeFormat, NumericFormat,
StringFormat, and TimeFormat.

c
h
a
p
t
e
r
Crystal Reports
Crystal Reports
Installation 3
Installation
(install.pdf).
On Windows 2000, you must install the .NET framework before you
install the Report Application Server.
While installing, if you receive a Java Update Failed message, you can
install the Sun Java Runtime Environment (JRE) manually. You can
install it from Suns web site, or install the version shipped with Crystal
Reports in the \win32\redist\en folder.
If you are using the .NET framework on Windows 2000, an embedded
installation does not check to make sure that ASP.NET is configured to
work with IIS. If ASP.NET is not configured properly, you cannot run
VB.NET and C-Sharp.NET samples. To configure ASP.NET for IIS, run
aspnet_regiis -i (located in
c:\windows\microsoft.net\framework\v1.1.4322\ by default).
The JRE is not uninstalled properly. You can install an updated JRE over
your existing version. You may need to configure your Java Web
Applications server to align to the new version.
Deployment issues
If you create a Setup and Deployment project inside a .NET 2002
Windows or Web solution and use
crystal11_net_embeddedreporting.msm from the .NET dependency
detection tool as a result of your Add Project Output | Add Primary
output action, you may encounter these messages in the Output
Window:
This setup does not contain the .NET Framework which
must be installed on the target machine by running
dotnetfx.exe before this setup will install. You can
find dotnetfx.exe on the Visual Studio .NET Windows
Components Update media. Dotnetfx.exe can be
redistributed with your setup.
Unable to import merge module
crystal11_net_embeddedreporting
Crystal Reports
Data access
3
The first message is a warning; the second is a build failure message. To
successfully build the setup project, you need to delete the entire Setup
project, create a new one, and then add the primary output again. Then
add the Crystal11_NET_EmbeddedReporting.msm (from C:\Program
Files\Common Files\Merge Modules, by default) to the setup project.
After adding an appropriate keycode to this merge module, you should be
able to build the project.
To avoid encountering this problem when you build a setup and
deployment project inside a .NET 2002 solution that involves Crystal
Reports 11 components, you should exclude any auto-detected merge
module from Crystal Reports 11 and add it manually from the local drive
location indicated above.
Due to an issue in the initial release of Crystal Reports 9, when Crystal
Reports 9 and 11 are installed on the same computer, you cannot use
Crystal Reports 9 to connect to a Crystal Enterprise (CE) 9 server. You
will receive an error message saying that you cannot connect to an older
version of the CMS. For Hot Fixes or Service Packs that address this
issue, please refer to Knowledge Base Article ID: c2014523 on our
Technical Support site.
Data access
The Lotus Notes data driver is no longer supported. It is recommended
that you use the ODBC driver in its place; the Lotus Notes ODBC driver is
supported. Note that the Lotus Notes data driver is still included with the
product distribution of Crystal Reports 11, but will removed in a future
release.
If you change your data source and you have dynamic prompts, you must
use Set Location to configure the data sources for use with the prompts
lists of values.
To report off of a universe from Crystal Reports successfully, when
designing the universe in the Designer, make sure the Tables are added
with fully qualified names. This will enforce SQL generation with fully
qualified table names.
If you are using a native Oracle connection to create a report based on a
universe, and you want to use a constant date in the command, you need
to edit the Oracle.prm file (located by default in C:\\Program
Files\Business Objects\BusinessObjects
Enterprise 11\win32_x86\dataAccess\ConnectionServer\
oracle). Change the USER_INPUT_DATE_FORMAT parameter to:
Crystal Reports
Data access 3
<Parameter Name="USER_INPUT_DATE_FORMAT">'YYYY/MM/DD
HH:MM:SS'</Parameter>
Change the DATABASE_DATE_FORMAT parameter to:
<Parameter Name="DATABASE_DATE_FORMAT">YYYY/MM/DD
HH24:MI:SS</Parameter>
If you connect to an Essbase OLAP Server, you need to have the proper
version of the active Essbhapi.dll file. From an installation of Crystal
Reports 11, Essbhapi.dll can use the Essbase 7.0 client to connect to
an Essbase 7.0 server. If you want to connect to an Essbase 6.5.4 Server
and you have the Essbase 6.5.4 client on your machine, you must
change the name of the Essbhapi_65.dll file to Essbhapi.dll.
If you connect to an IBM DB2 OLAP Server, you need to have the proper
version of the active db2hapi.dll file. From an installation of Crystal
Reports 11, db2hapi.dll can use the DB2 - 8.1 client to connect to a
DB2 - 8.1 Server. If you want to connect to a DB2 - 7.1.7 Server and you
have the DB2 7.1.7 client on your machine, you must change the name
of db2hapi_71.dll to db2hapi.dll.
The following generic database drivers are thread-safe:
crdb_odbc.dll (ODBC)
crdb_jdbc.dll (JDBC)
crdb_ado.dll (OLE DB)
Note that ODBC connections to the following database types assume
that the ODBC database driver is also thread-safe and, therefore,
operate in a multi-threaded manner:
Microsoft SQL Server
Oracle
DB2
Teradata
Sybase
Also note that it is assumed that the database drivers used with JDBC
and OLE DB are always thread-safe and, therefore, always operate in a
multi-threaded manner.
The following native database drivers are thread-safe:
crdb_ado_plus.dll (ADO.NET data provider)
crdb_com.dll (COM data provider
crdb_db2cli.dll (DB2 Unicode)
crdb_javabean (Javabean data provider)
Crystal Reports
Data access
3
crdb_xml (XML)
crdb_olap.dll (OLAP)
crdb_oracle.dll (Oracle)
crdb_p2ssby10.dll (Sybase)
The Crystal Reports Online Help states that the DB2 Unicode Driver is
available for download. However, this driver is included with the current
version of Crystal Reportsdownload is not necessary.
If your report contains a list of values based on a native DB2 connection,
Crystal Reports may stop responding. Upgrading your DB2 client to
version 8.2 will fix this problem.
Single-Sign-On (SSO) is not supported in DB2 due to limitations in the
client as noted by IBM. IBM expects to make a new client available in the
future; at that time Crystal Reports will be patched to support SSO in
DB2, and the required patches will be made available.
Reporting off of Microsoft Exchange
If you use Microsoft Exchange Admin, reporting off an unpatched
Microsoft Office 2002 is not supported. This is a known Microsoft issue
that can be resolved by installing Microsoft Office 2002 SP-1 or later.
If you want to create reports based on the Exchange server in Microsoft
Outlook 2003, ensure that Cached Exchange Mode is not selected in the
Mail setup.
If you want to create a report based on an Exchange connection, you
must log in as the same user running the Exchange processes. Multiple
user profiles are not supported.
Because Attendees fields are returned to Crystal Reports as strings, you
cant expand them. To expand Attendees fields in reports based on
calendars, open the meeting in Microsoft Outlook, expand the distribution
list to replace the distribution list with its members, and then save the
meeting. The distribution list will be expanded in your report.
You cannot create a report based on a distribution list in the Contacts
folder of a Personal mailbox. MAPI treats the Mailbox Contacts folder as
a single database table; so if you report on it, an individual record is
returned for each contact/distribution list. Whereas the Address Book
Contacts folder is treated as a folder containing distribution lists.
Note: If you choose the Address Book Contacts folder to report on, it is
expanded like a distribution list.
Crystal Reports
Working with reports 3
Instances that you delete from recurring appointments will still appear in
your report. MAPI does not expose information that allows Crystal
Reports to exclude deleted instances of a recurring appointment.
You cannot view a report in Visual Studio .NET 2003 if that report has
been created from Microsoft Exchange data under these circumstances:
The remember password option in Outlook is unchecked
The user is logged onto a machine with a user account from a
domain that is different from the domain in which the MS Exchange
Server resides.
The Group Membership, Direct Report To, and Manager fields from
an Outlook Address Book do not appear in the Field Explorer. The
information for these fields is stored in a separate table for each record
and, therefore, cannot be accessed by Crystal Reports as part of the
selected table.
If you disable the Reminder Minutes Before Start for a meeting in
Outlook, Outlook still stores the information. Therefore, when you use this
value in a report, it always shows a value.
When reporting off Outlook, and the report is based on Tasks, the field
Actual Work may not show the correct value. The reason that the Actual
Work and Total Work fields may show a different value than expected is
because of how Outlook calculates the time worked. It stores time in
minutes, but it calculates it using 8 hours a day and 5 days a week. If you
enter a task into Outlook that takes one week, Outlook stores it in Total
Work as 2400 minutes based on the equation 60 (minutes/hour) * 8
(hours/day) * 5 (days/week).
Working with reports
Any Crystal Reports hyperlink that contains a URI other than http:,
https:, mailto:, ftp:, or news: is removed by Crystal Reports. This is
done so that malicious scripts cannot be added to a hyperlink. If you want
to override this feature and allow scripts to be run through hyperlinks, you
can create this registry subkey:
\HKEY_LOCAL_MACHINE\Software\Business Objects\Suite
11.0\Crystal Reports\FormatOptions
Then, make this entry as a new String Value:
DisableScriptsInHyperlinks
Finally, set its value to Yes or No.
Crystal Reports
3
If you create a report from a Business View, you must ensure that the
Business Element does not have a space in its name. If a space exists,
any filter that was defined in the Business Element will produce an error
when you try to use it in the Record Selection Formula Editor dialog box
in Crystal Reports.
When you create a report based on a note with an Outlook or an
Exchange data source connection, more fields appear in the Field
Explorer than you would expect (such as: BCC, CC, CC To Me).
If a record selection formula filters out all of the records in a hierarchical
group, the group and its related hierarchies are unknown to the program,
and your hierarchical sort will be incorrect (as will be the results from the
Hierarchy functions that are available in the Formula Workshop).
The hierarchical ordering of the group footer is preserved only in the
page-based export formats.
When you select the option to use a formula as your group sort order
(that is, when you specify a conditional group sort order), you cannot
select options from the The section will be printed list (the option is
grayed out). To work around this, clear the Use a Formula as Group Sort
Order option, select a section printing option, and then reselect the
conditional option. (If you have already specified the conditional formula
that you want to use, you will not lose it while carrying out this work
around.)
Business Views
When working with a report based on a Business View, OLEDB
commands in the repository that contain duplicate columns names may
return incorrect data.
The parameters of a stored procedure or a command table will not be
prompted when refreshing a report in the following situations:
In a Data Foundation, include a stored procedure or command table
with parameters and a normal table and create a join from the stored
procedure to the normal table. Enforce the join both ways. Create a
report using the Business View based on this Data Foundation but
include only fields from the normal table.
In a Data Foundation, join a normal table with a stored procedure,
and then join the stored procedure to another normal table. Include
the fields from both normal tables but do not include the stored
procedure table in the report.
Crystal Reports
To resolve this issue, include a field of the stored procedure in the report,
or create a filter with a field from the stored procedure and assign the row
restriction to the Everyone group. An example of the filter text is:
StoredProc.Field is any value.
Dynamic Prompts
To migrate a report that contains unmanaged dynamic prompts to
BusinessObjects Enterprise, you need a Report Application Server to be
configured and active on that BusinessObjects Enterprise system. An
unmanaged dynamic prompt is a dynamic prompt that is based off report
fields or command objects, and not a list of values that is stored in
BusinessObjects Enterprise. This does not affect reports that contain
static prompts.
Dynamic prompts that are created in the Business View Manager from
stored procedures do not support the NULL value option.
A dynamic prompt that requires a user to select more than one value on
one level may display duplicate values on the next level below if the two
levels have a one-to-many relationship in the data.
Crystal Reports cannot accept certain characters in a group path for a
dynamic prompt, because these characters are reserved as delimiters in
the Crystal Reports syntax. The reserved characters are the forward
slash (/), the left square bracket ([), and the right square bracket (]).
For performance reasons, the maximum number of values that are
returned for each level of a list of values is set to 1000. This number is
controlled by a registry key. See our Technical Support site for
information about this registry key.
Note: This limitation is also true when populating a static parameters
pick list from a database field.
For this version of Crystal Reports, you should not add a command that is
used for a dynamic prompt to the BusinessObjects Repository. Doing so
will make it impossible to disconnect the command from the repository,
and the prompt itself may behave incorrectly.
In a report that is based on a Business View, you cannot create a static
parameter with a pick list. When Crystal Reports loads a database field to
retrieve field values, an error appears. This behavior is a limitation in this
version of Crystal Reports and the Business View Manager.
Crystal Reports
3
When working with parameters in existing reports, ensure that the report
can still access its data source before you try to change a static prompt to
a dynamic prompt. If the program cannot find the data source, it will be
impossible for you to create a new list of values.
A report list of values is a list of values object based on fields in a report,
or based on a command object in the report. This type of list of values will
inherit the following items:
All of the stored procedure or command parameters used by any of
the objects in the report.
The parameters that are needed by an list of values will always be
prompted for before the report parameters.
If a report needs a parameter with the same name as a parameter
needed by a list of values, the parameter will be prompted for twice.
The first prompt is used to generate the list of values data, while the
second is used to generate the report data.
If more than one list of values has a parameter with the same name,
that parameter is prompted for only once for all lists of values. The
prompt will be repeated if the same parameter is used by your report.
You cannot use a universe to create a list of values for a dynamic prompt.
The list-of-vales record limit of 1000 can apply to the bottom-most level of
your cascading prompt if the data source does not support Groupby, or if
the tables used in the cascade cannot be linked in a single SQL query.
This limitation means that the higher-level prompts may display far fewer
values than you expect.
Formatting reports
To improve the formatting of lines and boxes, Crystal Reports now
considers data position when determining the position of lines and boxes.
Because of this change, existing reports may need to be revised,
especially reports that use hierarchical grouping. For more information,
visit our Technical Support site.
Universes
When you use a universe in Crystal Reports, you will encounter some
differences in behavior from what you might expect in Web Intelligence.
These differences are listed in a whitepaper that you can find on our
Technical Support site.
Crystal Reports
When you create a report from a universe that has security applied to it,
the current version of Crystal Reports correctly discards the saved data
when you reopen the report. However, the saved data is accessible (that
is, it is not discarded) if you open the report in an older version of Crystal
Reports.
If the universe SQL contains two identical prompts, the user will be
prompted once. Two prompts are considered identical if they have the
same question, the same type (number, string or date), and the selection
(single or multiple values). One limitation of this feature is that if two
universe commands in the same report share the same prompt, the user
will be prompted twice (because the prompt name will be different). To
avoid this problem, link the two commands on the parameter.
In the universe Designer, if a normal table is mapped to a derived table
through a security restriction, elements of the normal table used to
generate a universe query in Crystal Reports will be invalid.
If a universe contains multiple prompts in its Where clause, you cannot
use it as a prompt for a parameter field in Crystal Reports. Multiple
nested prompts are not supported in this version.
It is recommended that you use multiple universes in a Link relationship
and avoid using an Include relationship. When a universe is included,
the reports based on this universe fail to refresh.
If a universe object is renamed, any reports based on the universe will
need to be fixed by verifying the database in Crystal Reports.
Query Panel
When you are prompted to choose a list of values to resolve a nested
prompt in the Crystal Reports Query Panel, the prompt text is not shown.
When you use the Query Panel to create SQL, you can give the SQL a
unique name in the query name field (by default, the name is Query1). If
you want to link this SQL with the SQL of another universe, name the two
uniquely so that the names of the prompts will also be unique.
Objects with multiple @Prompt functions in the Where clause cannot be
used in filter objects in the Crystal Reports Query Panel
When you refresh a report based on a Query Panel query using a date in
a constant value filter or a nested prompt filter, if you receive the error
Failed to retrieve data from the database with details ORA-01861:
String literal does not match format string, this issue can be resolved by
modifying the date format generated by the Web Intelligence server.
Crystal Reports
Developer issues
3
On the Web Intelligence server machine, modify the data formats in the
file <INSTALLDIR>\BusinessObjects Enterprise 11\win32_x86\
dataAccess\ConnectionServer\oracle\oracle.prm:
<Parameter Name="USER_INPUT_DATE_FORMAT">'yyyy/MM/dd
HH:mm:ss'</Parameter>
<Parameter Name="DATABASE_DATE_FORMAT">YYYY/MM/DD
HH24:MI:SS</Parameter>
URL reporting
To enable international development, all URLs need to be properly URL-
encoded. For example, URLs that require accented or non-ASCII
characters must be encoded.
When you migrate URL reporting solutions using viewrpt.cwr from
previous versions of Crystal Reports to Crystal Reports 11, you need to
ensure your URLs are http://webserver/businessobjects/
viewrpt.cwr instead of <http://webserver/<anything> folder>/
viewrpt.cwr. In previous releases, viewrpt.cwr was a web server
extension that applied to all requests to that web server. In Crystal
Reports 11, viewrpt.cwr is an actual web application that resides in a
specific virtual directory on the web application server.
Developer issues
There is no supported public SDK for the dynamic prompt feature in
Crystal Reports 11 or BusinessObjects Enterprise 11.
To open reports via an ASP page in IIS, the user account that you are
running under must have Read and Execute permissions on the
appropriate temp directory and temp file.
To enable images in ASP reports viewed from the businessobjects
directory, set the HKEY_LOCAL_MACHINE\SOFTWARE\
Business Objects\Suite 11.0\Report Application
Server\Viewer registry subkey to the directory that contains the
images.
Binding string values to the properties of the JavaServer Faces viewer is
not supported. Instead, use the appropriate enum type.
Passing string parameters to a viewer is not supported when the viewer
is bound to a Page Server report source.
Crystal Reports
Developer issues 3
If you are using IIS6, some images do not appear in reports that are
called by an ASP page. To solve this problem, add anonymous access
permission to the folder that your ASP page sits in. Then, add the internet
anonymous user account to the permission section in IIS6.
Do not use brace brackets ( { or } ) in a formula, database field, or SQL
expression field. Doing so will cause the formula checker to fail.
Java Viewer SDK
Multi-byte characters entered in the parameter prompt page of the
JavaServer Faces Viewer will not display correctly in the report if the JSP
pages character set is not set to UTF-8.
Navigating between group views and main views in the JavaServer
Faces viewer may disrupt the view state for some reports.
Setting the reportSource attribute to a scriptlet value is not supported by
the JavaServer Faces viewer.
Changes to the Initial Report Part Settings in the Java Reporting
Component do not carry over to a different session.
The Java Reporting Component does not support malformed HTML tags.
If a record selection formula filters out all of the records in a hierarchical
group, the group and its related hierarchies are unknown to the program,
and your hierarchical sort will be incorrect (as will be the results from the
Hierarchy functions that are available in the Formula Workshop).
The following locale-dependant functions are not supported in locales
other than EN:
Totext() -- Number, Currency, Date, Time, DateTime.
CStr() -- this function is the same as ToText()
CDate(String)
CTime(String)
CDateTime(String)
IsDate(String)
IsTime(String)
IsDateTime(String)
DateTimeValue(String)
TimeValue(String)
DateValue(String)
Crystal Reports
Developer issues
3
Setting the table location to ODBC from ODBC is not supported in the
Java Reporting Component.
The Java Reporting Component does not support the use of relative
paths for SunOne8 and Oracle 10g application servers.
For the most complete description of the openDocument feature (used to
create links between repository objects such as Web Intelligence
documents or Crystal reports), consult the Viewers Java SDK Guide or
the Viewers COM SDK Guide.
CR.NET SDK and Viewers
Exporting to Microsoft Word, Excel, or RTF formats from the .NET
webForm viewer may result in an empty file on a machine with the base
installations of Microsoft Office 2000. To resolve this issue, install the
Microsoft Office 2000 Service Release 1.
From Crystal Reports for Visual Studio .NET, OLAP reports are supported
only for viewing.
For applications being developed with the .NET viewers, the install-on-
demand feature is not currently supported.
When working with the Microsoft Visual Studio .NET Object Browser,
certain classes from the Report Application Server .NET API may not be
visible. However, the appropriate classes will appear through the
Intellisense tool when you write code in Microsoft Visual Studio .NET.
When you view a report with a selection formula from Crystal Reports for
Visual Studio .NET (for both winform and webform), if you set the
selection formula on the viewer to an empty string, it should override the
formula in the report.
For Crystal Reports for Visual Studio .NET, the return type of
ReportDocument. ReportClientDocument.get_Subreport has been
changed from ISCRSubreport to ISCRSubreportClientDocument.
Dynamic localization will not work with unsupported languages for
unmanaged dlls from Crystal Reports for Visual Studio .NET applications.
When using InfoObject as the report source type for
CrystalReportViewer.ReportSource, it is necessary to set InfoObject on
each request.
Crystal Reports
Language version issues 3
Language version issues
The SQL Server JDBC driver from Microsoft does not correctly return
table names that contain Japanese characters. The IBM DB2 Type 2
JDBC driver from IBM does not correctly return field names for tables if
the field name contains Japanese characters.
Documentation
If you are running the installation from a network location, you cannot
open the installation guide (install.pdf) and release notes
(release.pdf) from the Autorun. You can view the documents when you
run the Autorun from the CD.
Java Reporting Component
Restrictions
The reporting component that processes reports, provided with Crystal
Reports Java Reporting Component, is restricted by keycode to provide
adequate performance for development, testing and deployment of limited
reporting within applications. The following other restrictions apply to this
version of Crystal Reports Java Reporting Component:
The Java Reporting Component will process only reports created using
Crystal Reports 9 or later. Reports from earlier versions of Crystal
Reports should be converted using the Report Conversion tool available
for download from the Business Objects web site.
The Report Creation and Modification API for the Java Reporting
Component are not exposed in this release.
Reports cannot be used that access the following data sources:
OLAP
Reports may only be exported to PDF, RPT, and RTF.
The following capabilities are not supported in this release:
RTF interpretation
Report templates
Geographic mapping
Crystal Reports
3
Gantt, Gauge, Funnel, and Numeric Axis charts
Crystal Reports Repository
Report alerts
Dynamic prompts are not supported.
Reports containing groups with the group sort option set to original order
cannot be opened.
To export a report with the Java Reporting Component,
java.io.tmpdir must be set to an absolute path.
Platform-specific issues
On an AIX platform running IBM JDK 1.3.1 or 1.4, a bug in the JDK can
cause reports to crash. As a work around, set the environment
JITC_COMPILEOPT to SKIP{com/crystaldecisions/reports/common/
encryption/Processing}{processing}.
The BEA JRockit JVM has a parallel garbage collection option that
causes out of memory exceptions when dealing with contiguous blocks of
memory greater than 2 MB. As a work around, increase the maximum
heap size or switch to the generational copying garbage collector. To set
the maximum heap size, use the "-XmxNNNm" option, where NNN is the
size of the heap in MB. To use the generational copying garbage
collector, use the "-Xgc:gencopy" option.
Exporting a report to PDF (either programmatically or through the
viewers) is not supported on WebSphere Studio 6. This limitation does
not apply to other application servers. It is recommended that you use
ActiveX printing if your web application is deployed on WebSphere Studio
6. Alternatively, you can use the JSF version of the DHTML report page
viewer, which does not have this limitation.
Formatting and rendering
The currency symbol in a report floats even if the fixed position option is
selected.
The time and date format displayed in a report is based only on the
default locale settings of the server.
When viewing a report in the viewer, text objects without spaces do not
display if the width is too small. Increasing the width of the text object
causes the report to be correctly displayed.
Crystal Reports
Java Reporting Component 3
The character spacing feature is not supported in this release. Character
spacing applied to a text object is ignored.
When viewing a report in the viewer, column headings of a cross-tab may
overlap or truncate.
When viewing a report with a cross-tab in the viewer, if the cross-tab has
a total row at the top of the cross-tab, part of the fields in the cells are
clipped. If the cross-tab has a total row at the bottom of the cross-tab, the
cells are not clipped (it behaves as expected).
When viewing a report in the viewer, extra lines in the text field can
appear. This occurs due to rounding up the conversion from twips to
pixels. As a work around, resize the section slightly.
When exporting a report to PDF, you may get an error message that
says, The font contains a bad/BBox when you open the PDF. This error
can be safely ignored as it does not affect the viewing of the PDF file.
Reports that contain surface charts with null data are not rendered
correctly when processed by the Java Reporting Component.
The following table describes how the JRC behaves when opening and
saving reports with the following unsupported features:
Feature JRC behavior when
opening report with this
feature
JRC behavior when
saving report with this
feature
RTF interpretation Raw RTF text is shown,
but not interpreted
The fact that a field has
RTF interpretation flag
on will be preserved.
Report alerts Alerts are not be
triggered.
Alerting information in
the report definition is
preserved. However,
alerting views are not
preserved.
Geographic maps Appear as blank objects. Preserved in the report
definition.
Gantt, gauge, funnel,
and numeric axis
charts
Appear as blank objects Preserved in the report
definition.
Crystal Reports
3
Crystal Reports 9
report charts with
textures and pictures
Not shown. Preserved in the report
definition.
Font, line, or fill options
in a chart legend
Not shown. Preserved in the report
definition.
Chart label placement If labels are moved, they
are reset to their default
positions.
Preserved in the report
definition.
Special fields with
Crystal Enterprise
context: Current CE
User ID, Current CE
User Name, and
CurrentCEUserTime
Zone
Mapped to Vertical Page
Number,
ReportAuthorName, and
ReportAuthorName
respectively.
Special fields are
preserved.
Dynamic images Not supported. Full support.
Parameterized sorting Supported. Full support.
Hierarchical group
sorting
Supported. Full support.
Formula function
additions
Supports URL encoding/
decoding, time zones
(but not Crystal
Enterprise time zone),
shift time zones, mround,
ceiling, floor, and
roundup.
Full support.
Dynamic prompts Not supported. Not preserved.
Grid enhancements Supports flattening
column headings for
crosstabs.
Flattened column
headings are preserved.
Drill-through view is not
preserved.
Feature JRC behavior when
opening report with this
feature
JRC behavior when
saving report with this
feature
Crystal Reports
Relational databases and SQL statements
When refreshing a BIT stored procedure report from a SQL Server or
Sybase database, parameter fields become pull down menus with no
default values. You cannot view the report if the report relies on
parameter values.
The Oracle JDBC driver does not support reports with BFILE data.
The Oracle JDBC driver does not support interval data types.
The Oracle JDBC driver does not support reports with UROWID data.
The Sybase JDBC driver only allows up to 255 characters to be entered
for fields of type char, varchar, and nvarchar. If you need to enter more
than 255 characters in a field, use the text type instead.
Earlier versions of the Sybase JDBC driver do not support reports with
UNICHAR or UNIVARCHAR data. Use jConnect for JDBC version 5.5
ESD #9 or above.
The Informix ODBC driver returns the CLOB field as an object rather than
a CLOB.
Reports with cyclic joins are not supported in this release. In addition,
joins that require execution of independent queries, which are then later
linked by some other set of tables, are not supported in this release.
BLOB fields that are set to 'can grow' do not grow. For example, different
sized images placed in BLOB fields with the 'can grow' property are
rendered as the same size.
When refreshing a stored procedure report from a SQL Server database,
timestamp parameters should be in hexadecimal format.
Java Reporting Component does not respect enforced join of tables.
Report functionality
The Java Reporting Component uses a high resolution time and date
format. Date and time functions can return a non-integer number of
seconds.
When using the ASC and CHR functions, a runtime error occurs if
characters with a value outside 0-127 are used. The ASC and CHR
functions have been deprecated and will not be supported in future
versions. We recommend using ASCW and CHRW functions in their
place to avoid the runtime error with values outside 0-127.
Crystal Reports
3
Only English-locale datetime strings are supported in the formula
language for this release.
Crystal Reports

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Web Intelligence
Web Intelligence
Web Intelligence 4
Web Intelligence
This section lists general information and known issues when accessing Web
Intelligence.
General Information
General
The following Web Intelligence components are not 508 compliant:
Creating and viewing Web Intelligence documents with Java Report
Panel
Creating Web Intelligence documents with Query HTML
Viewing Web Intelligence documents in Interactive view format
However, the following Web Intelligence components are 508 compliant:
Viewing Web Intelligence documents in HTML view format
Creating Web Intelligence documents with HTML Report Panel
The HTML Interactive viewing option and On-Report Analysis features
are not available for Web Intelligence when deployed in .NET mode.
You cannot refresh a document based on a universe for which your
security profile does not allow you to view specific objects.
When downloading Web Intelligence documents to MS Excel, the way
table columns are rendered can restrict how you apply sorts and
calculations.
To save Web Intelligence documents from the application, you must
disable popup blocking on your web browser.
A Web Intelligence document name can be a maximum of 100
characters.
In this release, the DayNumberOfWeek function in Web Intelligence
calculates the number for day the same as BusinessObjects: Monday is
day 1. (In previous versions of Web Intelligence, Sunday is day 1.) This
change can affect some results on reports created using previous
versions of Web Intelligence that include the DayNumberOfWeek
function.
When creating Web Intelligence documents in the .NET or Java InfoView,
the Select Universe page does not support paging and returns only the
first 1000 universes.
Web Intelligence
Web Intelligence
4
When viewing Web Intelligence documents in the Interactive viewer, if
you take a snapshot and then rename a report, an additional report will
appear to be displayed. Close and reopen the document.
Java Report Panel
There are limited multiple selection features in the Java Report Panel.
With the Java Report Panel, if you create a table including a measure,
then save it as PDF, and then open it with Acrobat Reader, the numeric
values may be poorly aligned. The display depends on the number of
digits.
HTML-specific features (such as the "Visited color format" option for
hyperlinks and the "Read contents as HTML" cell format option) do not
appear to be applied in the Java Report Panel, because the report panel
is not a web browser. When you view Web Intelligence reports via
InfoView in HTML format, these options are applied correctly.
Setting section properties: If any of the report elements checked in the
"Consider section empty when the following are empty" list on the
Section properties tab are empty, the entire section is hidden.
When you add blocks or free-standing cells to a section, they are
checked in the "Consider section empty when the following are empty"
list on the Section properties tab, by default. This means that when you
add a block or free-standing cell to a section and those blocks or free-
standing cells are empty, the entire section is hidden.
HTML Report Panel
The HTML Report Panel can edit most documents that had been created
with the Java Report Panel, with the exception of .wid documents that
include multiple blocks.
Row count value
The row count value set for tables in a universe is not supported in
InfoView. The row count value for a table is manually set from the Table
row count dialog box in Designer. This setting allows you to optimize the
order of tables in the FROM clause.
Queries, Filters, Prompts, and Lists of Values
When you create prompts and apply the "Keep last value selected"
option, you need to save the document so that the last value selected for
the prompt will be retained the next time the report(s) are refreshed.
Web Intelligence
Web Intelligence 4
Known Issues
General
On Windows under heavy load, a potential stability issue has been found
when transferring large binary buffers between the server component
and the application server (such as PDF files, bitmaps and so on). This
issue occurs on a JSP implementation using Apache/Tomcat and results
in a saturation of available connectors between the web server and the
application server. When the server component reaches its inactivity
timeout setting, all the resources are freed and the system recovers.
You cannot create a Web Intelligence document on universes when the
name of the universe includes the special character "\".
Workaround:
Modify the name of the universe using Designer and ensure that the
name of the universe does not include the "\" character.
In the Netscape web browser, when you view a Web Intelligence
document in PDF format with Adobe 6, an error message appears.
Ignore the error message and click OK. The document will appear in PDF
format.
Downloading Web Intelligence documents as Microsoft Excel files
The default number format in Web Intelligence does not correspond with
the default number format in Microsoft Excel. When you save a Web
Intelligence document as an Excel spreadsheet, the rendering on the
spreadsheet may differ from the format on Web Intelligence report(s).
Workaround:
Use Web Intelligence to apply a custom number format to report cells
with numerical values, before saving the document as an Excel
spreadsheet.
When you are using Web Intelligence from a Macintosh computer, a
MacOffice limitation means that if a document name contains more than
31 characters, when you download the document to MS Excel, the
document name is shortened and is followed by a "#" character and other
special characters.
When you save Web Intelligence documents that include reports with
multiple aligned charts to Microsoft Excel, the reports may be incorrectly
rendered.
Web Intelligence
Web Intelligence
4
Drilling Web Intelligence reports
The Drill up icon does not appear on legends. You can right-click to view
the menu choice for drilling up.
You cannot drill on the Drill up icon on charts. Drill up on the chart values
instead of the icon.
When using a Netscape web browser to interact with charts on Web
Intelligence reports, in HTML or Interactive format, clicking the text on the
Drill menu or the Interactive Reporting menu does not work.
To display the Drill and/or Interactive Reporting menu, right-click the
chart.
On the menu, click either the icon or the empty space in front of the text
for the option you want to select.
Queries, Filters, Prompts, and Lists of Values
No warning appears when a query returns a Cartesian Product in Web
Intelligence and InfoView. This is a bug that occurs when the Warn
option is selected for Cartesian Products in the SQL page of the
Universe Parameters dialog box in Designer.
A query in Web Intelligence can return incorrect data when the data type
in the database is not compatible with the data type defined in the
universe.
The Both and Except operators do not work with Microsoft SQL Server
databases. This is a limitation of those databases.
Charts
Some axis legends with many values or long axis labels do not display
correctly.
Workaround:
Report Creators can try one or more of the following: resize the charts
from the default size, change the point size of the axis labels, or use
formulas/variables to shorten the length of object names used for axis
labels. Alternatively, report creators can reduce the number of objects in
a given chart, or divide one chart into many showing different parts of the
same series (for example, three charts for different products/time-frames,
rather than all products in same year).
When creating a Pie chart, the Show Axis Labels setting may truncate the
label depending on the number of objects used to build the chart.
Web Intelligence
Web Intelligence 4
Java Report Panel
The Java Report Panel (applet) does not support cascading prompts. To
use cascading prompts, we recommend that you view reports that
contain cascading prompts in either HTML or Interactive view format:
Click the Preferences button on the InfoView toolbar.
Click the Web Intelligence Document Preferences tab.
The Web Intelligence Document Preferences page appears.
In the Select a view format section, select HTML or Interactive.
Click OK.
In the Netscape web browser only, the Java Report Panel does not close
when you log out of InfoView. We recommend that you save documents
in any Java Report Panel browser windows that you have open, and
close these windows before you log out of InfoView.
If you get an error in the Java Report Panel that you cannot resolve, or if
you have left Web Intelligence open on your PC without using the
application and reached timeout, Business Objects recommends that you
do the following:
Close the Java Report Panel window.
Restart Web Intelligence by logging into InfoView again and either
open an existing document or create a new document.
Some drag and drop actions on formulas in tables may result in an
unexpected behavior in the swapped columns.
Workaround:
Click the Undo button, and then edit or copy and paste the formulas
manually.
When you use the Turn To feature to change the format of a block while
working in Results View, certain charts may seem to disappear. This is
because the objects displayed on the block in the previous format cannot
be displayed in the new format.
Workaround:
Click the Edit Structure button to view the report in Structure View, and
then drag the appropriate objects (that is, dimensions and measures)
onto the appropriate axes on the new chart format.
When the User Settings option Show grid is selected, the grid does not
display clearly if a background color, skin, or image is applied to a
section.
Web Intelligence
Web Intelligence
4
Java Report Panel: Properties options
Occasionally, when editing a document in the Java Report Panel, the
Repeat footer before a new page option is not applied correctly.
Workaround:
In such cases, you may have to reset the footer properties.
In some cases, the display settings for empty blocks and sections may
not work properly.
Scheduling
When scheduling Web Intelligence documents with context, the context
saved with the Web Intelligence document is used. You cannot choose a
context while scheduling.
Pre-caching works if the cache is still valid and your view requests are
sent to the Web Intelligence server that handles scheduling. Pre-caching
will not work if the cache has timed out or if the server has been
restarted.
Editing reports in Interactive view format
In the appearance tab of the format chart window for scatter charts, the Y
and Z labels and values are displayed in the wrong position, however the
formatting applies correctly to the respective axis as shown in the pivot
tab.
Report toolbar items and related features in interactive menus are not
available when we have an aggregate formula in a column.
In the appearance tab of the format chart window, the alignment will not
work for the values and labels on charts.
In the appearance tab of the format chart window for 2D charts, setting
the orientation of the values on the X axis does not work.
It is not possible to drill on data series of any 3D charts, except for 3D bar
charts.
When the border size of cells are different, there can be problems
correctly applying the border colors in the format cell window.
After dragging and dropping a dimension with a prompt in the query panel
and then selecting the quick filter button the browser hangs.
If you use Interactive viewer with Netscape, you cannot change field
sizes.
Web Intelligence
Web Intelligence SDK 4
The find drop down in the Interactive viewer may appear inactive
(greyed out) when it should not. If this occurs, delete the value that you
typed into the Find drop down and re-enter it.
When using Netscape to design Web Intelligence documents in the
Interactive viewer, you can change column sizes, but your changes will
not be displayed in the document. If you view the document in a different
browser, you will see the new column settings.
Documentation
For the most complete description of the openDocument feature (used to
create links between repository objects such as Web Intelligence
documents or Crystal reports), consult the Viewers Java SDK Guide or
the Viewers COM SDK Guide.
The Hide contents button does not work in Netscape Navigator. You must
leave the table of contents open.
The Index and Search sections of the online help do not work the same
way in Netscape Navigator as they do in Internet Explorer.
To use the Index in Netscape Navigator, click the letter that
corresponds to the first letter of the keyword entry you want to find in
the Index.
To use the Search function in Netscape Navigator, click the letter that
corresponds to the first letter of the word(s) you want to search.
Web Intelligence SDK
Known Issues
The following are the known issues in Web Intelligence SDK.
Viewing
Calling Values.WasSelected, Values.IsSelected or Values.IsDefault will
return an invalid procedure call.
If a Sort is applied on the second column of a List of Values, the Sort will
not be taken into account when the query is run.
Calling RowValue.Header raises the following exception "Object doesn't
support this action".
Web Intelligence
Designer
4
Calling Report.getView for Excel or PDF format now returns a result
depending on the Report's PaginationMode:
PaginationMode.Listing returns the entire report.
PaginationMode.Page returns the current report page.
Previously Report.getView returned the entire report only.
Output
When calling the XMLView.getReader function, the QUERIES and
META_DATA filters are not available.
Editing
To customize Web Intelligence, we recommend that you use the Web
Intelligence Web Services SDK for all platforms, and the Web Intelligence
Java SDK (REBEAN) for Java. Customization of the ASPX pages will not
be supported or migrated to future versions, as a change in this code is
planned. Use the Web Services SDK for .NET customization.
Precision
The set and get methods inherited from Unit may return different results
due to rounding off when calculating a position.
Limitations
The following are limitations in Web Intelligence SDK.
Viewing
HTML format
Drilling
It is not possible to change the drill-block synchronization. This means
that a report is drilled using the option set during document creation.
Designer
Although the option still appears in the Designer, the ability to restrict long
text objects is not supported in this release.
Web Intelligence
Designer 4
Sybase drivers cannot be used with Designer or Web Intelligence to
access a read-only Sybase database. To use a Sybase database, it must
have write permissions granted to the driver. (Note that no actual writes
will be performed.)
In the Designer, you can set formatting information (such as font and
color) for objects. In previous releases (such as BusinessObjects
Enterprise 6.5), these format settings were used by reporting tools like
BusinessObjects 6.5. In BusinessObjects Enterprise 11, this information
is not used by the reporting tools, such as Web Intelligence.
If an exported list of values for an object creates a Cartesian product, you
receive a warning when importing the universe. The message box warns
that the query will create a Cartesian product and asks if you want to
continue. If you select Yes, the List of Values will be imported. If you
select No or Cancel, the List of Values will be discarded. In any case the
universe import will continue normally.
If an exported list of values for an object requires a context selection, you
receive a context prompt when importing the universe. The selected
context is used to refresh the list of values. If you click Cancel at the
prompt, the list of values is discarded.
When you export a universe that contains an object that has a @Prompt
in its Where clause, and the option "Export with Universe" selected for its
lists of values, you are prompted for each list of values. Typing a value or
canceling the list of values does not affect the export.
When you create a custom hierarchy, it will always be used in InfoView,
even if the Default Hierarchies (for a dimension object) radio button is
selected in the Hierarchies Editor.
When you add parameters to a universe in the Designer, multiple SQL
statements are not supported.
The efashion and beach sample universes do not connect to the
sample data sources. You need to create a new ODBC data source for
efashion.mdb and club.mdb found in the
<INSTALLDIR>\Samples\<lang>\Databases directory.
To create connections for efashion and beach universes using the new
data sources:
1. Create ODBC data sources for club.mdb and efashion.mdb.
2. Start Designer.
3. Browse to <INSTALLDIR>\Samples\<lang>\Universes.
4. Open each universe.
Web Intelligence
Universe and connection management
4
5. Save each universe to the universes folder under the
BusinessObjects application folder in your profile. For example:
C:\Documents and Settings\<user>\Application Data\Business
Objects\Business Objects 11.0\universes.
6. For each universe:
Create a secured connection using the new ODBC data source
created earlier.
Set the connection to the universe. Note that efashion.unv
connects to efashion.mdb and beach.unv connects to club.mdb.
Save each universe with its new connection.
Export each universe to the repository.
You can now use the sample universes with their data sources.
A universe file (.unv) saved for all users by a Business Objects 6.5
designer can be opened by a Business Objects 11 Designer. However, if
the universe is exported to the repository, the local .unv file will become
inaccessible. To use the universe, delete the local .unv file from the
filesystem and re-import it from the repository.
When you export a universe, groups that have been selected in the
"Export Universe" dialog box will be assigned "Full Control" role on the
universe and they will be granted the "Data Access" right on the
corresponding connection. Note that the user performing the export must
have rights to modify rights on the universe and connection object in
order to grant the rights to the selected groups.
The BusinessObjects Enterprise system variable, BOPASS, is no longer
supported.
Universe and connection management
Lists of values from a core universe cannot be viewed or edited in a
derived universe in the Designer. Lists of values from a core universe can
be used in Web Intelligence documents based on the derived universe,
but if you want to edit the lists of values in the Designer, you must edit the
core universe.
Web Intelligence
Web Intelligence servers 4
Web Intelligence servers
Web Intelligence Report Server
It may take several minutes to shut down the Web Intelligence Report
Server if users have been refreshing documents many times in a single
session. The Web Intelligence server deletes the temporary session
folders on shutdown.
Web Intelligence
Checking connection configuration
4
You can use a command line utility called the Check tool (cscheck.exe) to
verify your connection configuration.
When you use the Check tool, you have the following options:
Checking available connectivities
Displaying a list of installed data access drivers
Displaying a list of active data access drivers
Checking your middleware
Testing a connection to a database server
Checking a data access driver.
The Check tool is a command line utility provided with your data access
driver. You can use the Check tool to check your client middleware and
Business Objects data access driver installation at any time.
The Check tool (cscheck.exe) is installed to the following directory:
<installdir>\win32_x86\
Using the Check tool
You can run the Check tool at any time.
Running the Check tool
To run the cscheck utility:
1. Open a DOS prompt.
2. Change to the path where the utility is installed, for example:
cd $INSTALLDIR\RDBMS\connectionServer
3. Enter cscheck with the values you want to check.
4. Review the returned information.
The Check tool syntax and functions that you can use are described below.
Web Intelligence
Checking connection configuration 4
Check tool syntax
You use the Check tool in a command editor. You use the following syntax:
<function name> can take the following values:
(middleware|mw)
(list|lt)
(accessdriver|ad)
(connectivity|ct)
(driverssearch|ds)
(find|fd)
(ping|pg)
Each of these functions is described in the following section.
Check tool functions
You can run the following functions:
Drivers search
The tool returns the list of BO access drivers that are installed on your local
machine.
Syntax
cscheck [(--language|l) <lg>] [--xml|x] [--mute|m]
(driverssearch|ds)
Example
cscheck driverssearch
Check tool syntax Description
cscheck (--help|-h) [(--language|l) <lg>] Displays general help message for
cscheck utility.
<lg>: output language name.
cscheck [(--language|l) <lg>] <function
name> (--help|-h)
Displays the help message for the
function.
cscheck [(--language|l) <lg>] [--xml|x] [-
-mute|m] <function name> <function
options>
Calls the function with its options.
--xml: xml output
--mute: no output
Web Intelligence
4
List
This function returns the list of network layers and database engines and
allows you to get the correct network layers and database engine syntax
when using other functions.
This function returns the full list of supported data access drivers and
middleware. You receive the full list even if you do not have all the listed data
access drivers and middleware installed.
Syntax
cscheck [(--language|l) <lg>] [--xml|x] [--mute|m] (list|lt)
Example
cscheck list
Middleware
On your local machine, the tool checks the client middleware installation.
Specify which couple(s) network layer / database engine you want to validate
and run the command.
Syntax
(middleware|mw) {(-c|--clientlayer) <layername> (-d|--
database) <dbname>}
Example
cscheck --xml middleware -c "Oracle Client" -d "Oracle 8.1"
> c:\result.xml
Note: When using the check tool to test the middleware,an xml file
c:\results.xml is generated. When opening this file with an xml editor, a
missing cscheckoutput.dtd file error is seen. This dtd file is not included with
the installation. However, renaming cscheckresults.dtd to cscheckoutput.dtd
ensures that the check is successful.
Data access driver
On your local machine, the tool checks the Business Objects access driver(s)
installation.
Syntax
(accessdriver|ad) {(-c|--clientlayer) <layername> (-d|--
database) <dbname>}
Web Intelligence
Checking connection configuration 4
Example
cscheck -l English accessdriver -c "Oracle Client" -d
"Oracle 8.1"
Connectivity
On your local machine, the tool checks the global connectivity (ies) (client
middleware + BO access driver) installation.
Syntax
(connectivity|ct) {(-c|--clientlayer) <layername> (-d|--
database) <dbname>}
Example
cscheck -l English connectivity -c "Oracle Client" -d
"Oracle 8.1">c:\result.txt
Find
Returns the list of access drivers loaded by Connection Server
Syntax
cscheck (find|fd)
Example
cscheck find m local
Ping
The ping function of the Check tool (cscheck.exe) does not work.

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OLAP Intelligence
OLAP Intelligence
Installation 5
Installation
(install.pdf).
Data source connectivity
Holos connectivity is being deprecated in the OLAP Intelligence designer.
Holos data sources are not supported for web authoring.
Reports appear blank when Web Component Adapter (WCA)
authentication fails. If an OLAP Intelligence report fails to connect to an
MSOLAP server, specify credentials other than WCA logon credentials.
Calculated cells may be displayed as empty. If you use an OLE DB for
OLAP (MSOLAP) data source, you may encounter problems with custom
calculations that are based on other calculations. For example, you
create a calculation (A) and then create a custom calculation (B) based
on the first calculation. If you change calculation A, the cells in calculation
B display as empty; you must recreate calculation B.
General issues
Authentication issue when creating OLAP reports from a web browser: If
you are creating an OLAP report based on a Microsoft Analysis Services
cube that does not use role-based security, you do not need to enter
values for Username and Password. When these fields are left blank, the
user will be authenticated with the credentials of the process account that
runs the InfoView .NET application.
Visit the Business Objects online support site for detailed information
about how to configure OLAP Intelligence to support Microsoft Analysis
Services security.
Errors are encountered when previewing OLAP Intelligence reports in the
Central Management Console. If you preview OLAP Intelligence reports
in the Central Management Console, note that the Preview function is
intended only for system administrators to ensure that reports display
correctly, not for interaction with the reports. If you try to manipulate or
save previewed reports, errors may occur.
OLAP Intelligence
General issues
5
The OLAP Intelligence Navigation toolbar may not be removed when the
OLAP Intelligence Add-In for Excel is disabled. When the OLAP
Intelligence Add-In is disabled via the Tools>Add-Ins menu in Microsoft
Excel, the OLAP Intelligence toolbar is removed but the OLAP
Intelligence Navigation toolbar may not be removed. You can manually
remove the toolbar by using the Tools>Customize menu in Excel.
Calculated members from higher hierarchical levels in a dimension are
unexpectedly displayed along with members at lower levels. When you
use OLE DB for OLAP (MSOLAP) data sources, then when your
Worksheet contains a dimension with three or more levels in its hierarchy,
and if there are calculated members at some or all of the levels in the
hierarchy, the calculated members can be displayed unexpectedly.
For example, if your dimension has four levels, level 4 being the lowest
child level, and if calculated members exist at all four levels, then when
you invoke the Member Selector by right-clicking a level 1 member, and
then use the Add Children to Selection>Custom function to try to display
only the level 4 members, the calculated members at level 2 are
displayed along with the level 4 members. You can manually deselect the
calculated members to remove them from the Worksheet.
When connected to a MSOLAP data source, OLAP Intelligence can
produce erratic behavior when the underlying data cube is refreshed.
Your report may become unstable and potentially unusable.
If you need to refresh an OLAP cube, ensure that nobody is working with
the cube when you refresh it. If you refresh the cube while a user is
working with a report that uses the cube, the reports data may not be
updated properly.
An OLAP report that was saved to BusinessObjects Enterprise by the
OLAP Intelligence designer, appears as a report that was created and
saved by the Interactive Viewer. The Worksheet and Chart buttons
appear on the toolbar, and the Worksheet and Chart in the report can
both be toggled on and off.
This behavior occurs in the following situation:
1. An OLAP report is created in the Interactive Viewer and saved to
BusinessObjects Enterprise.
2. The report is closed, but the InfoView session is not closed.
3. The report is then opened in the OLAP Intelligence designer and re-
saved to BusinessObjects Enterprise with the same name.
4. The report is re-opened in the Interactive Viewer, in the same
InfoView session.
OLAP Intelligence
General issues 5
To correct this situation, log out and log back in to InfoView.
Users are unable to export to Excel from OLAP Intelligence. On a
machine where OLAP Intelligence has just completed its installation and
Excel has not yet been opened, attempting to export an OLAP report to
Excel will cause an instance of Excel to appear on the taskbar, but
opening this instance is not possible. To export to Excel successfully,
manually open Excel and then close it. Exporting will then work as
expected.
By default, OLAP Intelligence uses XSLTC, which is not supported on
WebSphere and WebLogic. If you use WebSphere or WebLogic, append
the following to your JVM arguments (for WebSphere) or your
java.options (for WebLogic):
-Dbusinessobjects.olap.xslt.TransformerFactory=
org.apache.xalan.processor.TransformerFactoryImpl
By default, processes are handled within ASP.NET. Because this has
limited scalability, you may want to run processes outside of ASP.NET.
For information on running processes outside of ASP.NET, refer to the
Business Objects online support site.
Within a Java deployment of OLAP Intelligence, saved reports performed
through the DHTML viewer will force a secondary logon. Reports set with
the Use WCA credentials or Use specified credentials option, when
saved back into the BusinessObjects Enterprise will not keep the
previous authentication method, which forces a secondary logon. To
resolve this issue, change this option with the CMC for the affected OLAP
Intelligence reports.
The OLAP Intelligence toolbar may not contain all of the buttons
described in the documentation. Some of the new toolbar functionality is
available only in the DHTML version of the Interactive Viewer.

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Business Objects
Information
Resources
Documentation and information services A
Documentation and information services
Business Objects offers a full documentation set covering its products and
their deployment. Additional support and services are also available to help
maximize the return on your business intelligence investment. The following
sections detail where to get Business Objects documentation and how to use
the resources at Business Objects to meet your needs for technical support,
education, and consulting.
Documentation
You can find answers to your questions on how to install, configure, deploy,
and use Business Objects products from the documentation.
Whats in the documentation set?
View or download the Business Objects Documentation Roadmap, available
with the product documentation at http://support.businessobjects.com/
documentation/.
The Documentation Roadmap references all Business Objects guides and
lets you see at a glance what information is available, from where, and in
what format.
Where is the documentation?
You can access electronic documentation at any time from the product
interface, the web, or from your product CD.
Documentation on the web
The full electronic documentation set is available to customers on the web
from support web site at: http://support.businessobjects.com/documentation/.
Documentation on the product CD
Look in the docs directory of your product CD for versions of guides in Adobe
PDF format.
Customer support, consulting and training
A
Send us your feedback
Do you have a suggestion on how we can improve our documentation? Is
there something you particularly like or have found useful? Drop us a line,
and we will do our best to ensure that your suggestion is included in the next
release of our documentation: documentation@businessobjects.com.
Note: If your issue concerns a Business Objects product and not the
documentation, please contact our Customer Support experts. For
information about Customer Support visit: http://
support.businessobjects.com/.
Customer support, consulting and training
A global network of Business Objects technology experts provides customer
support, education, and consulting to ensure maximum business intelligence
benefit to your business.
How can we support you?
Business Objects offers customer support plans to best suit the size and
requirements of your deployment. We operate customer support centers in
the following countries:
USA
Australia
Canada
United Kingdom
Japan
Online Customer Support
The Business Objects Customer Support web site contains information about
Customer Support programs and services. It also has links to a wide range of
technical information including knowledgebase articles, downloads, and
support forums.
http://support.businessobjects.com/
Customer support, consulting and training A
Looking for the best deployment solution for your
company?
Business Objects consultants can accompany you from the initial analysis
stage to the delivery of your deployment project. Expertise is available in
relational and multidimensional databases, in connectivities, database design
tools, customized embedding technology, and more.
For more information, contact your local sales office, or contact us at:
http://www.businessobjects.com/services/consulting/
Looking for training options?
From traditional classroom learning to targeted e-learning seminars, we can
offer a training package to suit your learning needs and preferred learning
style. Find more information on the Business Objects Education web site:
http://www.businessobjects.com/services/training
Useful addresses at a glance
A
Useful addresses at a glance
Address Content
Business Objects product
information
http://www.businessobjects.com
Information about the full range of
Business Objects products.
Product documentation
documentation
Business Objects product
documentation, including the
Business Objects Documentation
Roadmap.
Business Objects Documentation
mailbox
documentation@businessobjects.com
Send us feedback or questions
about documentation.
Online Customer Support
Information on Customer Support
programs, as well as links to
technical articles, downloads, and
online forums.
Business Objects Consulting
Services
http://www.businessobjects.com/
services/consulting/
Information on how Business
Objects can help maximize your
business intelligence investment.
Business Objects Education
Services
http://www.businessobjects.com/
services/training
Information on Business Objects
training options and modules.
Useful addresses at a glance A

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