Sample List of Quality of Objectives:

S Specific
M Measurable
A Achievable
R Realistic
T Time Bound

1) List specific measurable activities that would improve customer satisfaction. Example Responding to
customers complaint on the day of its receipt, replying to letters within three days of receipt
2) List specific measurable activities that would improve staff morale. Example Monthly staff feedback on
their performance
3) List specific measurable activities that would improve staff efficiency. Example Providing computer
training to staff
4) Achieving no failures or defects in production
5) Within six months we will reduce customer complaints to less than one complaint per 100 sales
6) Within 12 months we will reduce raw material wastage to no more than five per cent of raw material costs
7) By the end of 2014 we will improve utilization of machines from AB per cent of capacity to ABC per cent
of capacity
8) Effective development, Implementation of QMS Implement & development of Procedure, Quality
manual, Customer survey Analysis
9)