Chapter 3 - IT Essentials - PC Hardware & Software

1 Which port is typically used for external wireless NICs?

Parallel

PS/2

SCSI

USB

2 Which action is recommended to prevent the motherboard from contacting the

metal base of the case?

Ensure that the non-conductive side of the case is beneath the motherboard.

Use standoffs to keep the motherboard above the metal base.

Place a non-conductive barrier between the motherboard and the metal base.

Use a self-adhesive non-conductive membrane on the underside of the

motherboard.

3 A technician is assembling a new computer. Which two components are often

easier to install before mounting the motherboard in the case? (Choose two.)

CPU

memory

NIC

sound card

video card

4 Which solution should be used to clean a CPU and a heat sink?

soap and water

rubbing alcohol

a diluted ammonia solution

isopropyl alcohol

5 When building a computer, which two components are normally installed in 3.5-
inch drive bays? (Choose two.)

hard drive

optical drive

floppy drive

flash drive

video card

6 How many pins are in a SATA data cable connector?

34

40

80

184

7 A technician is troubleshooting a computer that has a malfunctioning floppy drive.

The technician observes that the floppy drive light remains lit constantly. How
should the technician attempt to repair the problem?

Remove the floppy drive using Add/Remove Hardware.

Replace the floppy drive.

Connect the data cable making sure that the colored stripe on the cable is

aligned with pin 1 on the drive and the motherboard.

Change the jumper setting to master for the floppy drive.

8 What is a convenient way that a technician can tell whether a ribbon cable is for
an IDE hard drive or a floppy drive?

The IDE cable has a colored stripe on one edge.

The floppy cable motherboard connector is normally gray.

The IDE cable is gray.

The floppy cable has a twist in the cable.

9 A technician is installing a new power supply in a computer. Which type of power

connector should be used to connect to a floppy drive?

Berg

Molex

20-pin ATX connector

SATA connector

10 A field technician has been asked to install a wireless 802.11g NIC in a computer,
but is unsure about the expansion slots available. Which two types of wireless NICs
should the technician have available? (Choose two.)

PCIe

AGP

SCSI

PCI

SATA

12 Which additional 4-pin or 6-pin power connector is required by some

motherboards?

AUX

Berg
Parallel

SCSI

13 A technician is installing a new CPU in a ZIF socket on a motherboard. What is

the primary way of securing the CPU in place?

thermal compound

antistatic fasteners

load lever

screws

14 Which type of drive is installed in a 5.25-inch bay?

hard drive

optical drive

floppy drive

LS120 drive

15 After a technician has assembled a new computer, it is necessary to configure

the BIOS. At which point must a key be pressed to start the BIOS setup program?

before the computer is powered on

during the Windows load process

during the POST

after the POST, but before Windows starts to load

16 Refer to the exhibit. Which type of hard drive uses the power connector shown?

ATA

EIDE
SATA

SCSI

USB

17 Which internal component of a computer uses a 3-pin power connector?

floppy drive

hard drive

sound card

fan

18 What is the most reliable way for users to buy the correct RAM to upgrade a
computer?

Buy RAM that is the same color as the memory sockets on the motherboard.

Ensure that the RAM chip is the same size as the ROM chip.

Ensure that the RAM is compatible with the peripherals installed on the

motherboard.

Check the motherboard manual or manufacturer's website.

19 Refer to the exhibit. Which type of port is shown?

FireWire

graphics

RJ11

RJ45

USB
20 A technician is installing a new power supply in a computer. Which type of power
connector should be used to connect to a PATA hard drive?

Berg

mini-Molex

Molex

20-pin ATX connector

21 A technician has just finished assembling a new computer. When the computer is
powered up for the first time, the POST discovers a problem. How does the POST
indicate the error?

It issues a number of short beeps.

The LED on the front of the computer case flashes a number of times.

It places an error message in the BIOS.

It locks the keyboard