New Thinking www.asb-training.co.

uk 30 September 2014

Problems with Anti"
Social Behaviour?
60# of residents in England and Wales believe that anti"social
behaviour has gone up.* Our aim is to assist YOU in successfully
reducing problems with ASB.
ASB has many faces. Most common examples are noise nuisance,
intimidation, harassment, environmental crime $such as gra%ti,
y"tipping or smashed windows & fences& and verbally or
physically aggressive behaviour towards residents or frontline
sta' as well as bullying at school.
Whatever the form of ASB, it can have a devastating, long
lasting impact on the victims who are often desperately seeking
for help and support. Often, they get too little of it too late. And
those who are providing help, often struggle because of their
workload and the tools available.
1 New Thinking ASB TRAINING - admin@asb-training.co.uk
Our Courses
LEVEL 1
This course is designed for
!
Volunteers
!
Residents associations
!
Victims of ASB
!
Concierges & Security Staff
!
General Public
It claries what ASB is, explains the
legal background, highlights details
about who can help with ASB & crime
and provides strategies on how to deal
with ASB.

LEVEL 2
This course is designed for
!
ASB practitioners
!
Housing Management Staff
!
Security Industry
!
Community Safety Partnerships
!
Safer Neighbourhood Teams
The course is designed for groups who
frequently deal with ASB and who
are active in or ultimately responsible for
resolving problems with ASB.

LEVEL 3
This course is designed for
!
ASB practitioners & Managers
!
Housing Management Staff
!
Security Industry & Managers
!
Community Safety Partnerships
!
Police Forces and SNTs
The course is for practitioners and
managers who want to develop new
visions and innovative strategies of
resolving reoccurring problems with
ASB that have been identied.
ASB TRAINING
* Crime Survey England and Wales 2010/20111. www.crimesurvey.co.uk
INTRODUCING NEW THINKING " THE ASB TRAINING PROVIDER
New Thinking www.asb-training.co.uk 30 September 2014
New Thinking
offers a variety of day courses for Victims, ASB practitioners,
Community Safety Teams, Residents Associations, Volunteer Groups,
Frontline Staff, Hospital Staff , Security Staff and Schools

New Thinking.
is highly exible and we always try to meet your needs when offering
courses. Check our webpage www.asb-training.co.uk for more
information about our courses.

For Victims of ASB our courses offer
!Learn about the legal background so you know your rights
!Understand what constitutes ASB and what doesn't.
!Learn what help is available for you out there and how agencies try to
help with problems around ASB
!Understand what evidence and support from your side is required to
successfully resolve ASB issues
!Learn strategies on how to respond to problems with ASB
!Understand the limitations of what you and/or agencies can do to
resolve issues around ASB
!Develop new strategies that meet your needs more in order to resolve
problems with ASB

For ASB Practitioners our courses offer
!Learn about the latest legislations and all the tools available for
tackling problems with ASB
!Analyse where the red tape within your organisation is and how it can
be overcome
!See what partners are available out there and evaluate if your
networking partnerships are sufcient
!Create better, more efcient and less resource intensive ways of
communicating with victims and perpetrators
!Improve your data analysis to determine hotspot problems, hotspot
timeframes, hotspot seasons and record your hotspot locations
!Develop new ASB strategies while thinking outside the box.
2 New Thinking ASB TRAINING - www.asb-training.co.uk
Our Special
Courses
For Frontline Staff
This course is designed for
!
Private Companies
!
Advisors
!
Reception Staff
!
Call Operators
!
Bus & Cab drivers
!
Postmen & Courriers
It claries what ASB is, explains the
legal background, gives examples of
de-escalation strategies and provides
details of how incidences of ASB
should be recorded in order to have
enough evidence for ling a case.

For Hospitals
This course is designed for
!
Nurses & Doctors
!
Reception Staff
!
Porters & Security Staff
!
Hospital Management
!
Hospital Administrators
!
Hospital Facility Staff
It claries what ASB is, explains the
legal background and how ASB
incidences should be recorded, gives
examples of best practice in dealing
with ASB and shows strategies to
prevent ASB.

For Schools
This course is designed for
!
Secondary School
!
Pupils / Students
!
Teachers
!
Parents
!
Administrators
!
Teaching assistants
It claries what ASB and bullying is
and how it affects victims. The course
will show strategies on how to
resolve problems with `ASB and
bullying and will give ideas on how
to prevent ASB from arising.
Find out more about New Thinking and our training courses.
Visit our webpage www.asb-training.co.uk.
We offer day courses at competitive rates.