1915 Windys Run Rd Catonsville , Maryland 21228 410-788-8425 lisaandchad1@verizon.

net
Lisa Chappell
1915 Windys Run Rd
Catonsville, Maryland 21228
410-788-8425
lisaandchad1@verizon.net



WORK EXPERIENCE
The Center Club Baltimore MD
Concierge Apr 2010 Mar 2014
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word
processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Locate and attach appropriate files to incoming correspondence requiring replies.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Manage projects or contribute to committee or team work.
Provide information about establishment, such as location of departments or offices, employees within the
organization, or services provided.
Make and confirm reservations.
Contact security staff members when necessary, using radio-telephones.
Record guest comments or complaints, referring customers to managers as necessary.
Hear and resolve complaints from customers or the public.
Transmit and receive messages, using telephones or telephone switchboards.

Baltimore County Public Schools Baltimore MD
One on One Aide for Children with Special Needs Dec 2007 Apr 2010
Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical
and mental disabilities.
Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
Observe students' performance, and record relevant data to assess progress.
Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as
restrooms.
Carry out therapeutic regimens such as behavior modification and personal development programs, under the
supervision of special education instructors, psychologists, or speech-language pathologists.
Participate in teacher-parent conferences regarding students' progress or problems.
Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual
education plans (IEPs).
Coordinate placement of students with special needs into mainstream classes.

Fairfax County Public Schools Reston VA
One on One Aide for Children with Special Needs Sep 2004 Jun 2007

Hyatt Hotels Washington DC
Server, Front Desk, PBX Operator, Concierge Jun 1986 Jun 2004

EDUCATION
COMMUNITY COLLEGE BALTIMORE COUNTY Catonsville, MD
Communications Candidate, May 2016

ADDITIONAL SKILLS
Great Communication Skills


1915 Windys Run Rd Catonsville , Maryland 21228 410-788-8425 lisaandchad1@verizon.net