San Antonio, Escaz, San Jos, C.R.

ID: 02-0637-0188
Contact number: (506)7190-7911
Emai l: Ovi edo.jc@gmail .com


Juan Carlos Oviedo Rojas
Vision.
To help by using the knowledge and experience learned from life and job experience shooting for
excellence in all possible details; therefore pursuing a positive outcome in various surrounding fields for
the growth and development of an organization.

Experience:
Company /Time
period.
Labor performed
Teleperformance
9 months
Technical Support for Microsoft Office, virus detection and removal and
general installations,
Handle back to back incoming calls with great time management,
customer service and call quality.
Coaching co-workers on customer service skills

ITS Infocom
8 months
Leader on new start up DSI project. (Graveyard)
Create call handling processes.
Develop information tools for the account.
Train new coworkers across multiple accounts.
Supervise performance.
Generate detailed call reports and deliver in a timely manner.
Availability 24/7.
Account personnel schedule management.
Aegis Global
4 months (Seasonal)
Customer service for Shutterfly.com
Hanle calls providing excellent customer service and guidance for
album creations and processing orders.
Technical support for PagePlus Cellular Startup
Configure Cellular devices remotely and guide customers on
performing settings, provide billing information, activation of new
accounts.
Bank Of America
1 Year
Customer care associate
Handle back to back calls to provide deposit accounts information
to all banking customers
Provide refunds and adjust accounts based on policies
Coach coworkers in customer service performance
Hewlett Packard
2 Years
CAPS customer support
Monitor case handling
Creating cases for companies such as Department Of Justice, Social
Security Administration, and Blue Cross Blue Shield amongst others.
Keep open communication to Project managers along companies
and dispatch mission critical cases.
Basic Troubleshooting for HP equipment.



Education
General basic education 1999 Escuela Santa Elena, Sn Isidro, Grecia, Alajuela.
High school completed 2006 Liceo Nocturno Grecia
Systems engineering currently Universidad Latina

Computer Knowledge
Windows all platforms
Microsoft office all platforms.
SQL database management (ongoing)

Others
Participation certificate on the course innovacin como alternativa metodolgica para transformar la
prctica educativa, lasting 24 hours imparted at liceo de Poas
Participation certificate on the Capacitacin en aprendizaje colaborativo utilizando create together
lasting 40 hours imparted at liceo de carrillos
Diploma of completion for the course Cross Cultural communication Program