Escolar Documentos
Profissional Documentos
Cultura Documentos
Presented by
1) Shweta Shelar-55
2) Pooja Chauhan-9
3) Suhail Rajani-46
4) Prashant Singh-57
5) Rahul Meshram-35
6) Tarun Koul-27
Introduction
Verbal
Vocal
Visual
Study by Albert Mehrabian
Watch for:
– Acronyms
– Jargon
– Fillers & non-words (um, uh)
Application
Words said or written in a communication should be
1) Concise
2) Limited
3) Easy to understand
Use of Jargon should be avoided unless the audience is familiar with it.
The presentation should be given in a structured way
1) Plan the topic
2) Outline the message
3) Be precise
4) Understanding target audience
Vocal
Its not about what you say
but how you say.
Volume
Pitch
Tone
Rate of speech
Enunciation
Intonation
Use of pauses
Application
Proper tone should be used it means be assertive in your speech neither
passive nor aggressive.
Audience
Who are the listeners?
What is their profile?
WIIFM
Why will they listen?
What are their needs?
Conclusion
Example of Telephone Operators
Sales people are asked to smile while they are on phone