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Education
William Woods University Fulton, MO
B.S. Management Information Systems
Minor: Business Administration
Experience
Fulton Public Schools IT Specialist (650+ hours)
July 2014 Present
Respond to requests for technical assistance for district of 450+ faculty and staff. Diagnose and
resolve hardware, software and virus issues. Perform OS upgrades and Active Directory setups.
William Woods University
Jan 2012 Present
Usability Specialist/Website Developer - SWAT (Student Website Advancement Team)
Student managed business on campus. Planned, perform and analyze results of website usability
for clients. Report task analysis using Morae software to help improve navigation. Lead team of
8 members on development of ShowMeInnovation Entrepreneur Website.
Enterprise Collaboration: Set up server-based clients to distribute Internet to local computers,
built an intranet using SharePoint to collaborate within a network.
Systems Analysis: Developed Mobile App as Software Analyst for restaurant/bar draft beer
locator.
Database: Built database for Callaway Food Pantry involving tables, queries, forms, macros, and
switchboards.
Project Management: Sketched out plan on Visio and SketchUp to build new golf course
design for Fulton Country Club with projected time line using MS Project Manager.
1851 Underground Tap & Grill Assistant Manager
July 2011 Present
Manage 8-10 employees. Provide direction on expectations, deadlines, and procedures. Coordinate
customer relations, set up banquets/events, hiring qualified personnel and evaluate employee
performance.
State Farm Insurance Auto Claim Processor
July 2007 March 2011
Accessed private secure information and assisted customers with auto claims. Set up rentals, issued
payments on claims, investigated accidents/liability.
Skills
Microsoft Office 2013
Database Management
Morae Software
QuickBooks
Operating Systems
Business Plan Model
SharePoint/OneNote
Sales Experience
Visio/SketchUp
Software Analyst
Website Developer
Employee Management Relations
References
Dan Hedgpath
IT Director of Fulton Public Schools
One Hornet Dr.
Fulton, MO 65251
(573)-590-8040
dhedgpath@fulton58.org
Anna Richardson
Systems Administrator of Fulton Pubic Schools
One Hornet Dr.
Fulton, MO 65251
(573)-590-8042
arichardson@fulton58.org
Bryan Hanneke
CEO and General Manager of
1851 Underground Tap & Grill
111 5th St.
Fulton, MO 65251
(573)-642-6196
bryan@1851underground.com