Department of Education

Division of Negros Oriental

VALENCIA NATIONAL HIGH SCHOOL
Bong-ao, Valencia, Negros Oriental

PERFORMANCE PLEDGE
We, the officials and employees of the Civil Service Commission, commit to Responsive, Accessible, Courteous and Effective public service by
serving you promptly, efficiently, and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m.,
without noon break;
Ensuring strict compliance with service standards, with written explanation for any delays in frontline services;
Responding to your complaint about our services the soonest or within the day through our Public Assistance and Complaints Desk, and taking corrective measures;
Valuing every citizens comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and
Empowering the public through 24/7 access to information on our policies, programs, activities and services through our website (www.csc.gov.ph [for RO/FO
website, please check Directory on page 72]).
All these we pledge, because YOU deserve no less.

FRONTLINE SERVICES

Enrollment (Pre-School, Elementary and Secondary)

Recruitment, Evaluation, Selection, and Appointment for Teacher I Position in Public Elementary and Secondary Schools
Appointment and Promotion of other Teaching, Related Teaching, and Non-teaching Personnel
Selection, Promotion and Designation of Master Teachers
Selection, Promotion and Designation of School Heads
Payment of Salaries and Other Emoluments of Teachers and Employees of DepEd
Payment of Travel Expenses to DepEd Employees
Enrolment at the DepEd-Alternative Learning System
Provisions on Continuing Education-Accreditation and Equivalency System (A& E)
Provision of Special Education
Filing of Complaints/Appeals/Motion for Reconsideration

FEEDBACK AND REDRESS MECHANISM

Please let us know how we have served you by doing any of the following:
Accomplish our Feedback Form available in the offices and put this the drop box at the Public Assistance
and Complaints Desk
Send your feedback through e-mail (feedback@csc.gov.ph) or text us at Text CSC (0917-8398272)
Talk to our OFFICER OF THE DAY
If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the
Officer of the Day at the Public Assistance and Complaints Desk.

THANK YOU for helping us continuously improve our services