Savannah Vanderhorst

11189 Illford Drive

Jacksonville, Florida, 32246
(904) 803-4803
savannahvandie@yahoo.com
SUMMARY OF QUALIFICATIONS:
7+ years of customer service experience.
Able to perform general office tasks.
Reviewing and recording financial information.
Competent in performing multiple technical tasks with accuracy.
Proficient in operating Windows, with exposure to a variety of software applications such as
PowerPoint and Excel.
Ability to handle multiple tasks in a high volume deadline driven environment.
Strong communication and listening skills.
Capable of independent judgment.
Organized.
PROFESSIONAL EXPERIENCE:
Home Depot
Project Specialist
December 2013-current
Provide great customer service, walking customers through each step of their project.
Drive quality Leads, which lead to sales
Train associates on how to generate leads and make them aware of installation services in their
department.
Meet with vendors and schedule them to come into store for product knowledge and
demonstrations.
Plan and coordinate events.
Work with Specialty manager to create game plan for making weekly lead goals.
Kitchen and Bath design consultant
August 2012- December 2013
Being responsible for Kitchen sales.
Providing friendly and courteous customer service by qualifying customers for kitchen design
consultation.
Providing quotes and providing product option.
Prospecting and engaging kitchen and countertop customers.
Meeting with customers to discuss their project and provide sales presentations
Qualifying customers for design consultation, providing quotes and product options.
Use strong customer relationship skills, superior product expertise, and advanced project
knowledge to provide a differentiated experience to drive sales and provide a great customer
experience.

Victorias Secret
Merchandise Flow Supervisor:
October 2011-August 2012
Supports a customer-centric culture, where the full energy and activity of the store team are
focused on delivering highly satisfying customer experiences.
Drives total store results with specific ownership merchandise flow and brand guide processes.
Leads and assists processing, replenishment and prioritizing merchandise receipts.
Ensures visual merchandising strategies and presentation standards are achieved and
maintained.
Supports manager in development and execution of merchandise and sell down strategies.
Understands and adheres to brand standards.
Owns back room and under stock organization.
Assist in opening and closing procedures.
Creates smart action plans that improve execution and results.
Supervises on the sales floor 40% of time.
Reinforces selling behaviors and store strategies to reduce shrink.
Sales Associate
May 2011-October 2011
Focus on delivering highly satisfying customer experiences.
Builds customer loyalty by opening Victoria's Secret Angel cards.
Maintains awareness of all sales, promotions and applicable ringing procedures.
Displays general product knowledge of all categories.
Understands and adheres to brand standards.
Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the
link between customer service and shrink.
Achievements:
I earned several customer service and sales awards.
I grew sales numbers by networking and branching out creating a unique website to generate
more business.
Education:
Florida State College at Jacksonville
2009-current