International Business

Culture and Etiquette

Introduction to Business

What is diversity?

What diversity really is

Diversity - the condition of having or
being composed of differing elements
Think different cultures, customs, and
beliefs.
Diversity in the United States
Perhaps most diverse country in the world
Still need to be informed
Respect and open mind are key

Business Etiquette in China

How this relates to you

College more diverse environments
so more likely working with students
from different cultures
College Study Abroad programs
Workplace World is getting smaller so
more chance of working with people
from various cultures

Basic Courtesies
Greet Appropriately
- Europe (shake hands)
- Asia (bow)
Dress Appropriately
- Dress conservative
- Match their dress
- Conscious of traditions (women no
heels or s.s. blouse)

Basic Courtesies
Be Open-Minded
Dont criticize customs of other countries
Americans come across as arrogant
already a hurdle already in place

Be familiar with gift-giving

Have any gift nicely wrapped
Be gracious when giving or receiving

Basic Courtesies
Respect titles
Never call a person by their first name
(esp. Asia)
Great respect and importance on titles

Respect dietary customs

Dont order food/drink that goes against
their beliefs
India cow is sacred, cannot eat beef
Muslim countries no alcohol or pork