Yavas, U. Karatepe, O.M, & Babakus, E.

(2009) examine the relationship of Relative

efficacy of organizational support and personality traits in predicting service recovery
and job performances of front line employees in turkey by taking the sample size of 723
frontline hotel employees in which 37 hotels were in Ankar, turkey capital were visited
and 1,316 questionnaires were distributed to frontline employees and obtain 723 data
were utilizable. The result shows that In case of service recovery performance
organizational support is more useful in isolation between high and low performing
frontline employees on the other hand, job performance overall is more subject to the
influences of personality quality.