DELEGAO REGIONAL DO ALGARVE

CENTRO DE FORMAO PROFISSIONAL DE FARO

AO: Recepcionista de Hotel

UFCD: 3444 - Lngua Inglesa, Acolhimento a Assistncia ao Cliente
Formador(a): Helena Pinho
Formando: Valter Verssimo

Travelling To a Festival
Stephanie Wants to go to th Avante festival but she doesnt know how to reach
there. She speaks with the receptionist about her little problem and the
receptionist immediately helped Stephanie. So he called Redbullbuses and
asked about schedules, prices and itinerary. In further to solve the clients
problem he volunteered to call also to the Trains Company.
Bonito Good Morning. How may I help you?
Stephanie Good morning! My name is Stephanie and I have a ticket for the
Avante festival but I dont know how to get there.
Perhaps, you can help me?
Bonito Certainly, Do you have preference in transfers? By car? By train? By
bus?
Stephanie No, I only want to get there the faster and more comfortable way
possible.
Bonito Sure. I will manage that immediately.
Meanwhile the receptionist calls the bus enterprise.
Magdalena Redbullbuses, good morning! Magdalena speaking. How can I
help?
Bonito Good morning, Magdalena. Im Bonito from Paradise hotel. Im in need
of your assistance?
Magdalena off course! How can I help you?
Bonito I have a client who wants to go to Avante festival and she needs to
know the timetables, prices and stops.
Magdalena Has she got any preference of the time of the day?
Bonito she didnt mention anything about daytime. Can you tell me the
available schedules?

DELEGAO REGIONAL DO ALGARVE

CENTRO DE FORMAO PROFISSIONAL DE FARO

AO: Recepcionista de Hotel

UFCD: 3444 - Lngua Inglesa, Acolhimento a Assistncia ao Cliente
Formador(a): Helena Pinho
Formando: Valter Verssimo

Madalena we have 4 buses. One in the morning nearly 8 am, other at 1 Pm

and other at 10 Pm.
Bonito Thank you and what about the prices?
Madalena- The price is 32 , with discount from Young Card but the regular
price is 40. The Bus stops at restaurant 3 Sisters in Grandla, around twenty
minutes.
Bonito Thank you for your availability. I will speak with my client and pass all
the information provided by you.