4 GUIDELINE

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THE
THE
THE
THE

OPENING
EXPLAINATION
SALE APPEAL
FRIENDLY CLOSE

Request for information or action

Request approval
Claim
Claims adjustment
Social business message
Style in social business message

Example, Dr. Jane congratulation for you fabulous

victory because you just get back from Hawaii and
u bring something to us why? U already doe ten
article in Hawaii, which is to me it is very hard to
done it. I hope u can produce more articles and
really hope that I could be like you