DGCA Directs Airlines to Handle Passengers with Care

In first of its kind, DGCA has issued comprehensive guidelines on facilities/cour

tesies to esteemed travelling public at airports in the form of Air Transport Cir
cular 1 of 2014. The Circular lays emphasis on standardized passenger complaint
redressal and courteous behaviour of airline/airport staff dealing with passeng
ers. The guidelines, inter-alia, cover the following aspects:
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