AVG

AVG AVG
CALLS % IN
CALLS ACD SPEED ABAND ABAND TALK/ CONN FLOW BUSY/ SERV
TIME
OFFERED CALLS ANSW CALLS TIME HOLD CALLS OUT DISC LEVL.
------------------------------------------------------------------------13/12
SUMMARY
------------20/12
SUMMARY
------------27/12
SUMMARY
------------10/1
SUMMARY
------------17/1
SUMMARY
------------24/1
SUMMARY

64

0 0:19

4 1:13 0:00

60

89

64

0 0:18

7 0:54 0:00

56

81

113

0 0:16

12 1:13 0:00

99

82

104

0 0:20

5 1:43 0:00

95

81

159

0 0:14

87 0:59 0:00

70

43

100

0 0:13

8 0:57 0:00

91

88