1.

A specific commitment made by a person or a group of people is a/an:

A. Agreement.
B. Benefit.
C. Code of ethics.
D. Standard.
2. Managers can encourage positive work ethics by:
A. Criticizing employees in the presence of customers.
B. Practicing good principles of supervision.
C. Reprimanding the entire staff for the mistakes made by one or two.
D. Whistle-blowing.
3. Goal-setting, integrity, professional etiquette, and a positive attitude are:
A. Consequences.
B. Nonverbal communication skills.
C. Soft skills.
D. Unethical behaviors.
4. An example of verbal communication is:
A. Active listening.
B. Facial expressions.
C. Hand gestures.
D. Language barriers.
5. Results of an action are:
A. Consequences.
B. Morals.
C. Standards.
D. Virtues.
6. Courtesy, interest, helpfulness, and tolerance are:
A. Characteristics necessary for positive customer relations.
B. Free services offered by many companies as a way to encourage sales.
C. Incentives to build employee relations.
D. Verbal communication skills.

7. When there is an interference with a message or when the message has

completely stopped:
A. A barrier exists.
B. Active listening is taking place.
C. Positive employee relations exists.
D. Verbal communication is taking place.
8. Jeff works for a clothing manufacturer and recently discovered that children are
being illegally used as
laborers outside of the United States. Jeff notified the proper authorities about this
practice. This act of
reporting unethical behavior is known as:
A. Conflict of interest.
B. Equal opportunity.
C. Nonverbal communication.
D. Whistle-blowing.
9. Marsha arrived at work late three days in a row and was fired by her supervisor.
The result of her action is a:
A. Code of ethics.
B. Conflict of interest.
C. Consequence.
D. Standard.
10. Self-discipline, self-control, initiative, and productive work behavior are elements
of ones:
A. Attitude.
B. Communication skills.
C. Culture.
D. Work ethic.
11. The entitlement of an employee to equal opportunity, fair pay, and safe working
conditions is:
A. Business ethics.
B. Employee rights.
C. Morality.

D. Teamwork.
12. The obligations of an employee to fulfill the job responsibilities and to give a fair
days work for the pay earned are:
A. Business ethics.
B. Employee duties.
C. Employee rights.
D. Standards.
13. A personal business letter that accompanies a resume and introduces a person
to a company is a:
A. Cover letter.
B. Memorandum.
C. Reference letter.
D. Resignation letter.
14. Annalee was five minutes late for her interview. While she was with the
interviewer, she slouched in her chair, twiddled her thumbs, and twirled her hair in
her fingers. Her behavior:
A. Created a favorable impression.
B. Created a poor impression.
C. Reflected a positive attitude.
D. Showed her interest and enthusiasm for the potential job.
15. When creating her resume, Karen was compiling a list of her previous employers
and the dates she was employed. In which order should she list this information?
A. Alphabetical by company
B. Any order she chooses
C. Chronological
D. Reverse chronological
16. Information provided about each reference should include the persons name,
job title, phone number, and:
A. Business name and address.
B. Date of birth.
C. Number of years in current position.
D. Social security number.

17. Terry plans to mail her resume to several apparel and accessory businesses in
hopes of getting an
entry-level job. What other document should Terry mail along with her resume?
A. Cover letter
B. Drivers license
C. Portfolio
D. Social security card
18. Mrs. Leik, the guidance counselor, agreed to recommend Bailey for employment.
Where would Bailey list Mrs. Leiks name on her resume?
A. Education
B. Job objective
C. Personal information
D. References
19. The tool used to promote ones skills, abilities, and accomplishments is a:
A. Letter of inquiry.
B. Memorandum.
C. Resume.
D. Thank-you note.
20. David is preparing for his interview. In order to make a good impression, he
practices for the interview. He should also:
A. Call the interviewer and ask what questions to prepare for.
B. Create a cover letter to take to the interview.
C. Research the company and its products.
D. Send a brief note of thanks to the interviewer.
21. Joanna is a very shy person who often does not trust other people. This obstacle
to her ability to network is a:
A. Lack of foresight.
B. Lack of knowledge.
C. Lack of work ethic.
D. Personal barrier.

22. Meleah just completed an interview for a job as a sales representative job for
Clinique. She is very excited and hopes to get the job. Meleahs NEXT step is to:
A. Complete an application for the job.
B. Develop her resume and send a copy to Clinique.
C. Write a post-interview letter thanking the interviewer for his/her time.
D. Write a resignation letter to her current employer.
23. Patrick is a basketball player, involved in student council, and a member of
DECA. As he completes his resume, where would he place this information?
A. Activities and interests
B. Personal information
C. References
D. Work experience
24. Matilda has just received a promotion at the apparel manufacturing plant. Her
new role requires her to be responsible for all operations and employees. She has
become the:
A. Merchandise coordinator.
B. Plant manager.
C. Showroom salesperson.
D. Traveling sales representative.
25. Louanne works as a sales associate at a local department store in the
afternoons through the Fashion Merchandising class at her high school. She is paid
for her work, gets school credit toward graduation, and receives training and
experience for her chosen career. She is enrolled in a/an:
A. Apprenticeship.
B. Associate degree.
C. Major.
D. Work-study program.
26. A specific work assignment or position within an industry is a/an:
A. Aptitude.
B. Career.
C. Job.
D. Task.

27. Dexter, a high school junior, really enjoys fashion and thinks he wants to have a
career in the fashion
industry. He currently has a job at Belk selling mens clothes directly to the
customer. His job title is:
A. Fashion director.
B. Merchandise manager.
C. Retail buyer.
D. Retail sales associate.
28. Stans job in apparel manufacturing is to create new ideas that combine function
and beauty in the fashion industry. He is known as a:
A. Design stylist.
B. Fashion designer.
C. Merchandise coordinator.
D. Sketcher.
29. Company discounts, sick leave, and medical programs are offered by companies
to attract employees. These are examples of:
A. Amenities.
B. Bonuses.
C. Fringe benefits.
D. Salary.
30. The combination of wages or salary, vacation time, and other benefits received
for working on a job is a:
A. Bonus.
B. Compensation package.
C. Fringe benefit.
D. Salary.
31. John works as a print/repeat artist for a fabric production company. His job
requires him to:
A. Conduct market research to determine textile needs.
B. Create original textile surface designs.
C. Create specialized color combinations for designs.
D. Design motifs.

32. The process of outlining the steps to be taken toward reaching a career goal is:
A. Career orientation.
B. Career planning.
C. On-the-job training.
D. Self-evaluation.
33. An aptitude including imagination, creativity, and artistic ability is necessary for
a career in:
A. Design.
B. Management.
C. Sales.
D. Traveling sales representative.
34. Jill is in college and has decided she wants to study Fashion Merchandising. This
field of study is her:
A. Apprenticeship.
B. Associate degree.
C. Internship.
D. Major.
35. Celine works for Turner and Jones Advertising Agency serving as the liaison
between the agency and its clients by buying or creating the appropriate
advertising for the clients. Celine is a/an:
A. Account executive.
B. Art director.
C. Media buyer.
D. Writer.