Escolar Documentos
Profissional Documentos
Cultura Documentos
1806AEPerkinsRdUrbana,IL61802
MobilePhone:6302094109
Email:
collazo@illinois.edu
OBJECTIVE
Toapplycurrentskillstothegrowthanddevelopmentofthecompanyandmycareer,whileremaining
opentolearningnewskillsandmethodsforaccomplishingthesegoals.
RELEVANTWORKEXPERIENCE
SubstituteTeachingAssistant
August2013July2014
CircleAcademy|Urbana,IL
Responsibilitiesinclude:
Providingsupporttostudentsinandoutsidetheclassroom
Assistingstudentswithclassworkacrossallsubjectmatters
Supportingteacherinmanagingtheclassroomenvironment
ApplyingTherapeuticCrisisIntervention(TCI)strategieswithstudentsasneeded
Maintainingdailybehaviorlogsforstudents
UpgradeBSWForeman
November2012present
UniversityofIllinoisChampaignUrbana|Champaign,IL
Responsibilitiesinclude:
Supervising1530BSWsthatdirectlyreporttome
AssigningjobdutiestothoseBSWs
Ensuringanyworkordersarecompletedinatimelymanner
Completingallrequireddailypaperwork
ProvidinganynecessaryequipmenttoBSWsthatarereportingtome
BuildingServiceWorker
November2010present
UniversityofIllinoisChampaignUrbana|Champaign,IL
Responsibilitiesinclude:
Cleaningandstockingbathrooms,classrooms,andlabsinUniversitybuildings
MaintainingappearanceofpublicareasinUniversitybuildings
Vacuumingofficesandconferenceroomsusinghand,riding,andbackpackvacuums
Cleaning,stripping,andwaxingfloors(certifiedforfloorwork)
Anyadditionaldutiesasdirectedbyforeman(workorders,specialcleanups,etc)
DepartmentManager
June2009November2010
PetSmart|Champaign,IL
Responsibilitiesinclude:
Coachinganddevelopingassociateswhodirectlyreporttome
Handlingallrequiredpaperworkformydepartment
IsabelCollazo
1806AEPerkinsRdUrbana,IL61802
MobilePhone:6302094109
Email:
collazo@illinois.edu
Providingdailysupporttoallassociatesandhandlingescalatedsituations
Managementofweeklymerchandiseloadsandensuringstoreisfullystocked
Opening/Closingstoreprocedures
Balancingdrawersandprocessingnightlydeposits
Creatingweeklyschedulefor3040associates
Maintainingpresentationofthestoreaccordingtocompanystandards
CustomerSolutionsTeamLead
July2004May2009
CheckFreeCorporation|Aurora,IL
Responsibilitiesinclude:
Coachinganddevelopingagroupof612associates
Monitoringassociatephonecallsforqualityandproceduralcompliance
Providingdailysupporttoallassociatesandhandlingescalatedsituations
Assistingwiththedevelopmentofnewassociatesinthetrainingenvironment
Mentoringassociateswhohaveadesiretofurthertheirgrowthanddevelopment
EDUCATION
UniversityofIllinoisatUrbanaChampaign|Champaign,IL
PursuingBachelorsDegreeinSpecialEducation
June2014present
ParklandCollege|Champaign,IL
June2012July2014
CollegeofDuPage|GlenEllyn,IL
August2003May2006
DownersGroveSouthHighSchool|DownersGrove,IL
HighSchoolDiploma
August1998June2001
SixSigma101|Aurora,Kane,IL
8hourcourseexplainingthekeycomponentsofsixsigmaandapplyingthoseprinciplestoeveryday
tasksandcomplexworkplacesituations
SKILLS
MicrosoftOffice
Expert
Verbal&WrittenCommunication Expert
Coaching&Development
Expert