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IsabelCollazo

1806AEPerkinsRdUrbana,IL61802
MobilePhone:6302094109
Email:
collazo@illinois.edu

OBJECTIVE

Toapplycurrentskillstothegrowthanddevelopmentofthecompanyandmycareer,whileremaining
opentolearningnewskillsandmethodsforaccomplishingthesegoals.

RELEVANTWORKEXPERIENCE

SubstituteTeachingAssistant
August2013July2014
CircleAcademy|Urbana,IL

Responsibilitiesinclude:
Providingsupporttostudentsinandoutsidetheclassroom
Assistingstudentswithclassworkacrossallsubjectmatters
Supportingteacherinmanagingtheclassroomenvironment
ApplyingTherapeuticCrisisIntervention(TCI)strategieswithstudentsasneeded
Maintainingdailybehaviorlogsforstudents

UpgradeBSWForeman
November2012present
UniversityofIllinoisChampaignUrbana|Champaign,IL

Responsibilitiesinclude:
Supervising1530BSWsthatdirectlyreporttome
AssigningjobdutiestothoseBSWs
Ensuringanyworkordersarecompletedinatimelymanner
Completingallrequireddailypaperwork
ProvidinganynecessaryequipmenttoBSWsthatarereportingtome

BuildingServiceWorker
November2010present
UniversityofIllinoisChampaignUrbana|Champaign,IL

Responsibilitiesinclude:
Cleaningandstockingbathrooms,classrooms,andlabsinUniversitybuildings
MaintainingappearanceofpublicareasinUniversitybuildings
Vacuumingofficesandconferenceroomsusinghand,riding,andbackpackvacuums
Cleaning,stripping,andwaxingfloors(certifiedforfloorwork)
Anyadditionaldutiesasdirectedbyforeman(workorders,specialcleanups,etc)

DepartmentManager
June2009November2010
PetSmart|Champaign,IL

Responsibilitiesinclude:
Coachinganddevelopingassociateswhodirectlyreporttome
Handlingallrequiredpaperworkformydepartment

IsabelCollazo
1806AEPerkinsRdUrbana,IL61802
MobilePhone:6302094109
Email:
collazo@illinois.edu

Providingdailysupporttoallassociatesandhandlingescalatedsituations
Managementofweeklymerchandiseloadsandensuringstoreisfullystocked
Opening/Closingstoreprocedures
Balancingdrawersandprocessingnightlydeposits
Creatingweeklyschedulefor3040associates
Maintainingpresentationofthestoreaccordingtocompanystandards

CustomerSolutionsTeamLead
July2004May2009
CheckFreeCorporation|Aurora,IL

Responsibilitiesinclude:
Coachinganddevelopingagroupof612associates
Monitoringassociatephonecallsforqualityandproceduralcompliance
Providingdailysupporttoallassociatesandhandlingescalatedsituations
Assistingwiththedevelopmentofnewassociatesinthetrainingenvironment
Mentoringassociateswhohaveadesiretofurthertheirgrowthanddevelopment

EDUCATION

UniversityofIllinoisatUrbanaChampaign|Champaign,IL
PursuingBachelorsDegreeinSpecialEducation
June2014present

ParklandCollege|Champaign,IL
June2012July2014

CollegeofDuPage|GlenEllyn,IL
August2003May2006

DownersGroveSouthHighSchool|DownersGrove,IL
HighSchoolDiploma
August1998June2001

SixSigma101|Aurora,Kane,IL
8hourcourseexplainingthekeycomponentsofsixsigmaandapplyingthoseprinciplestoeveryday
tasksandcomplexworkplacesituations

SKILLS

MicrosoftOffice
Expert
Verbal&WrittenCommunication Expert
Coaching&Development
Expert

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