Project Concerns

Stormwater Management
and Road Tunnel (SMART)
Case Study
Malaysia (2003 - 2007)
Gamuda Berhad, listed on the Main
Board of Bursa Malaysia, is the
leading infrastructure and property
developer with operations in Asia and
the Middle East Regions. Focusing on
three core businesses in Engineering
and Construction, Infrastructure
2
Concessions and Property

Stormwater Management
and Road Tunnel (SMART)
Gamuda has delivered numerous
large-scale civil infrastructure
projects to-date; operate and
maintain 230km of highways that
serve more than two million road
users each day; provide water supply
to more than two million Klang Valley
residents daily; and built more than
14,000 homes in Malaysias
integrated lifestyle townships.
3

Key Business Questions

Is my information technology
organisation doing the right things?
Are we doing them the right way?
Are we getting them done well?
Are we getting the benefits? *
4

Customer Resource Life

Cycle Framework
Ives and Learmouth, 1984
Customer relationship key to
strategic advantage?
Thirteen fundamental stages of the
customer relationship

3-5

Organisational Structure
IBM
Formal,
structured departments

Accenture
Project teams

Framework for Global

Competition
Apply IT through global business
drivers
Quality
Risk reduction
Suppliers

3-7

Managerial Issues
Implementing strategic information
systems can be risky
Strategic information systems require
planning
Sustaining competitive advantage is
challenging
Ethical issues

3-8