Gaylene Bauer

Sebastian, FL 32958 | Phone: 850-226-3726 | Email: gaylene.bauer@aol.com

Objective

To obtain a challenging position as an Administrative Assistant with opportunity for

professional growth.

Skills

Organization & Leadership

Customer Service & Relations

Word Processing
Keyboarding 60+ wpm

Microsoft Office 2010

Microsoft Outlook
Record Management

Experience

Telephone & Front Desk Reception

Office Equipment Operation
Supervisory Management
Planning & Scheduling
Multi-tasking & Flexibility
Time Management
Team Player

Administrative Support
Performed administrative and clerical support functions for eight medical specialty clinics.
Checked patients in, prepared paperwork, answered telephones, and distributed incoming
and outgoing mail. Managed multiple priorities to ensure a smooth patient flow.
Demonstrated ability to work efficiently in a fast-paced environment.

Provided clerical and reception services for a busy internal medicine clinic. Checked
patient in and out, answered telephone, scheduled appointments, ordered labs, compiled
medical charts, prepared correspondence, and maintained accurate, up-to-date confidential
patient files.

Customer Service & Reception

Provided telephone support in a family health clinic. Investigated and resolved patient
issues for 12 medical providers with a high degree of sensitivity. Satisfaction ratings up and
complaints down.

Orchestrated drug representative luncheons for the medical providers and staff of eight
specialty clinics. Managed customer relations and provided exemplary service to all drug
representatives acting as primary point of contact.

Management & Supervision

Promoted rapidly from chairside dental assistant to medical superintendent servicing over
16,000 medical patient beneficiaries. Oversaw all operations including budgeting,
personnel, and administrative communications.

Directed the training and scheduling of 91 dental technicians servicing over 61,000 dental
beneficiaries. Energetically recruited volunteers for the Dental Red Cross Program to
ensure patient access and maintain staff morale during manning shortages.

Employment
History

11/2012 - 07/2013
04/2012 - 11/2012
12/2008 - 12/2011
12/2207 - 12/2008
09/2006 - 12/2007
06/2005 - 08/2006
10/2004 - 06/2005
08/2003 - 09/2004
03/1983 - 07/2003

Education

2013 - Present

Medical Office Clerk

Patient Service Represent.
Medical Support Assistant
Medical Support Assistant
Ward Clerk
Pre-Closing Coordinator
Administrative Assistant
Credentials Monitor
Medical Superintendent

Mindleaf Technologies, Inc. (Contract) Patrick AFB, FL

Brevard Health Alliance
Palm Bay, FL
DOD/USAF
Eglin AFB, FL
Nurse's Etc. Staffing (Contract)
Eglin AFB, FL
White-Wilson Medical Center Fort Walton Beach, FL
McNeese Title, LLC
Destin, FL
Whitney Bank
Fort Walton Beach, FL
Adecco/KMR
Hurlburt Field AFB, FL
U.S. Air Force
Various Cities

Administrative Assistant Program

Gaylene Bauer
Sebastian, FL 32958 | Phone: 850-226-3726 | Email: gaylene.bauer@aol.com

Indian River State College, Fort Pierce, Florida

1984

References

Associates Degree in Applied Science, Dental Assisting

Community College of the Air Force , Maxwell Air Force Base, Alabama

Furnished on request.