Top of the Hill

Community Resilience Plan

If you are in immediate danger call 999
Flood line 0300 2000 100
N.I Water 0845 7440088

07-01-2014 V.0.1

Plan distribution list

Name

Role

Phone
number/email
address

Neighbourhood Renewal
Martin Daly

Emergency planning Officer

Derry City Council

Mob 07736213160

Management Team

Derry City Council

028 71365151

Northern Ireland Fire

& Rescue Service

999

Northern Ireland
Ambulance Service

999

Police Service for

Northern Ireland

999

WHSCT

Social Services

028 71345 711

Jim Roddy

City Centre Initiative

028 71360 169

N.I. Water

0845 744 0088

Rivers Agency

028 70342357

DRD Roads Service

028 7132 1636

NIHE

0344 8920 900

Power NI

0845 764 3643

Translink

028 71 262261

Apex Housing
Association

028 71 304800

Habinteg Housing
Association

028 71 360015

BT

028 90 213155

Oaklee Housing
Association

0845 07 30005

07-01-2014 V.0.1

Issued on

Emergency Contact List

Flood Incident Line (FIL)

0300 2000 100

NIE Customer Helpline

08457 643 643

NI Gas Emergency Helpline

0800 002 001

NI Water

08457 440 088

NIHE

03448 920 901

DRD Roads Service

0300 200 7891

028 7035 3202

Plan Amendment List

Date of
amendment

Date for next

revision

Details of changes
made

Amendment by

Contents
Introduction .....................................................................................................................5
Local Risk Assessment.....................................................................................................7
Emergency contact List....................................................................................................9
Local Skill and Resources. Greater Top of the Hill.........................................................10
Key Locations identified as Emergency Support Centres..............................................12
Callout Cascade Hillcrest House....................................................................................15
Callout Cascade St Columbs Parish Hall.......................................................................16
List of community organisations that may be helpful in identifying vulnerable people or
communities in an emergency.........................................................................................17
Actions agreed with emergency responders in the event of an evacuation 18
Appendix 1. Community Emergency Group first meeting agenda ...19
Appendix 2. Situation Report..20
Appendix 3 Street Areas21
Appendix 3. External Agencies contact details22
Appendix 4. Residential Housing23
Appendix 5. Elected Members.24

Introduction
The Top of the Hill Neighbourhood Renewal Area is located in the east side of the City and
encompasses Top of the Hill, Gobnascale 1 & 2 Bards Hill, Oldbridge, Tamneymore,
Foxhill, Harbourview, Strabane Old Road, Derryview, Woodside Heights, Fountain Hill &
sidestreets, Chapel Road & side streets, Knockwellan Park, Lisaghmore and the new
estates adjacent to the Trench and Belt Roads. This plan will also incorporate The Triangle
and Hollymount Park areas. These locations form part of the overall Waterside
Neighbourhood Renewal Area and have been subject to numerous emergency incidents.
It is the intention of this document to assist people to respond and recover from such
events as effectively and quickly as possible.
Servicing this area is the Top of the Hill Community Forum which brings together
representatives of public, private and the community and voluntary sector interests along
with Elected Members of Derry City Council.

Aim
This aim of this plan is to assist responding agencies and communities to work together to
set up, manage and close Emergency Support Centres following a declared emergency or
major event. Depending on the circumstances of the emergency or major incident there
may be a need to establish some or all of the following types of Emergency Support
Centre (ESC):

Emergency Rest Centre (ERC)

Survivor Reception Centre (SCR)

Family and Friends Reception Centre (FRRC)

Definitions of these centres are outlined in this document.

Objective of Plan
This plan has been produced to document the agreed arrangements that will be put in
place to provide emergency support to members of the public following a declared
emergency or major incident and will adopt the principles of the Multi-agency Emergency
Support Centre Protocols.

Local risk assessment

Risks

Severe Weather

Impact on community

Access
emergency
supplies
Increased
accidents

for

What can the

Community Emergency
Group do to prepare?

residents, Activate Operation Snow

services, Patrol

danger

Ensure
adequate
of communications
Identify
vulnerable
households re: mobility,
medical needs etc

Increased social isolation

Fuel poverty

Bombs/Bomb threats

Evacuation from premises

Identify safe locations

Disturbance

Provide
community
representatives
for
reassurance
Ensure
adequate
communications
Minimize disturbance
Plan street clean up

Suicide / Tragedy

Family devastation

Identify
appropriate
Centres for intervention if
Possibility of copy cat /
required.
clustering
Ensure
people
/
mechanism in place to
monitor impact.
Ensure
resources
available if needed.
Ensure
adequate
communications.

Flooding

Access
emergency
supplies
Increased
accidents

for

residents, Identify potential problem

services, areas(see appendix 1)
Identify vulnerable homes

danger

Increased social isolation

of

Encourage insurance take

up
Plan clean up
Ensure
communications

good

Summer
interface

unrest

/ Evacuation from premises

Disturbance
Anxiety amongst residents
Streets clean up

Plan
for
periods
heightened tension

of

Build on successes of
previous interventions and
preventative work
Ensure
communications

good

Plan clean up

Fires

Anxiety

Crowd management
Inform NIFRS

Disturbance to community

Identify ESC

Evacuation from premises

Identify
vulnerable
households re: mobility,
medical needs etc

Power Cuts / Gas Anxiety

leaks
Evacuation from premises

Ensure
good
communications to confirm
incident.
Inform NIFRS
Identify ESC
Identify
vulnerable
households re: mobility,
medical needs etc

Emergency contact list

Name: Geraldine ODonnell
Hillcrest House/
Top of the Hill
St Columbas
Parish Hall

Title: Project Coordinator

24hr telephone contact:
07704252437
Email:
dohertyg7@gmail.com

Name: Junior Morrison

Hillcrest House/
Top of the Hill
St Columbas
Parish Hall

Title: Project Coordinator

24hr telephone contact:
07985401193
Email:
junior.morrison@hotmail.com

Name: Karen Mullen

Hillcrest House/
Top of the Hill
St Columbas
Parish Hall

Title: Centre manager

24hr telephone contact:
07833431743
Email:
karenmullan@hotmail.com

Local skills and resources assessment

Greater Top of the Hill
Skill/Resource

Who

Contact details

Location

Key Holder Hillcrest House

Karen Mullan

07833431743

Top of the Hill

Key Holder Hillcrest House

Junior Morrison

07985401192

Top of the Hill

Key Holder Hillcrest House

Charlie Tracey

07518153725

Top of the Hill

Manager. Youth Intervention.

Theresa Dunlop

07714167924

The Whistle Project

Qualified Youth
Worker/Community
Intelligence

37, Campion Court,

Waterside
Derry

Key Holder- The Whistle

Project
Qualified Youth
Worker/Community
Intelligence

BT47 2EW
Barbara Mc
Laughlin

07714167924

The Whistle Project

37, Campion Court,
Waterside

Key Holder- The Whistle

Project

Derry
BT47 2EW

Youth Worker/Community
Intelligence/Driver

Eamon Mc
Laughlin

07830213542

Top of the Hill 2010

Manager. Qualified Social

Worker. Family Intervention.
Resident

Annemarie Mc
Kinney

07712196091

Rossdowney House
Glendermott Road,
Waterside, Derry
BT47 6BG

Joiner/Physical
volunteer/Local
Knowledge/Resident

Noel Barr

07730064924

Harbour View,

Joiner/Physical
volunteer/Local Knowledge/

Sean Mc Naught

077746207411

Woodside Heights

China Mc Gowan

07706867456

Tamneymore Park

14-17 Jasmine
Court, Waterside,
Derry. BT47 2 DZ

Waterside

Resident
Joiner/Physical
volunteer/Local Knowledge/
Resident.
10

Joiner/Physical
volunteer/Local Knowledge/

Paul Williams

07737632617

Virginia Court

Colm Fox

07712647530

Tamneymore Park

Brian Mc
Glinchey

07841101801

Fountain Hill,

Electrician/Physical
volunteer/Local Knowledge/
Resident

Sean Mc Naught

07808646809

Woodside Heights

Volunteer/Local
Knowledge/Befriending
Resident

Paula Tracey

07855399672

Celandine Court

Volunteer/Local Knowledge/
Befriending /Resident

Elaine Mc Cann

07835868400

Strabane Old Road

Counselor/ Volunteer/
Resident

Karen Mc Daid

07702811920

Knockwellan Park

Resident
Contractor/Physical
volunteer/Local Knowledge/
Resident
Contractor/Physical
volunteer/Local Knowledge

Waterside.

Resident

NOTE:
A full list of volunteers is held separately by the key emergency contacts in this document.

11

Key locations identified as Emergency Support Centres

Emergency Rest Centre

An Emergency Rest Centre (ERC) is a designated secure building which will provide a
safe environment for individuals/families who have been caught up in an incident/event,
where they can go to receive shelter, care and support, until they can return to their own
homes, or be otherwise accommodated.
Such a centre will be used for temporary accommodation for evacuees from an incident.
This may be a natural event such as flooding or an industrial incident such as HAZMAT
incidents (Hazardous materials incident)

Family & Friends Reception Centre

A Family and Friends Reception Centre (FFRC) is a designated facility that may be set up
after a major incident for providing information and Support to family and friends of those
involved in the incident.
Such a centre will provide a focal point for Relatives and Friends where information advice
and support can be obtained. This will be a secure location at or near the scene or area
12

associated with the incident such as an air or sea port. Those attending will be asked to
provide information to the Police/Social Services in regard to their family member or friend.
This process will assist police in both locating and providing them with accurate
information in respect of their family member/friend. Social Services assisted by the Red
Cross will provide support, advice, guidance and comfort to those affected. Faith leaders
may also be invited to attend.

Survivor Reception Centre

A Survivor Reception Centre (SRC) is a secure designated facility where survivors not
requiring acute hospital treatment can be taken for short term shelter, first aid,
documentation and Interview. PSNI are responsible for collating information from victims to
allow for prompt repatriation with their families.
The nature of the emergency shall determine the requirements of the Emergency Support
Centres, each Centre has been assessed to fulfill any of the above scenarios and shall be
equipped with appropriate resources to assist those attending each particular Centre.

13

Emergency Support Centres

Building

Location

Potential use in an
emergency

Hillcrest House

14-17
Advice & support
Jasmine Court Counseling
Derry BT47
2DZ

Food & Drink

02871 347515

Kitchen facilities

Contact details of key

holder

Name: Karen Mullan

07833431743

Access to internet
Small number capacity
Short stay shelter

St Columbs
Parish Hall

32 Chapel
Road
Waterside.
BT47 2BB

Advice & support

Counseling
Food & Drink /
Secure car parking facilities,
( Chapel Grounds)
Large number capacity.
short stay shelter

14

Name: Geraldine
ODonnell
07704252437

Callout Cascade Hillcrest House

Hillcrest House
02871 347515
07716036014

Junior Morrison
07985401192

Geraldine O
Donnell
0770425243

Alan Nash
0759225215
2

15

Fr. Chris
Ferguson
0797342135
2

Karen Mullan
07833431743

Mark O
Doherty
07803497773

Charlie Tracey
07518153723

Christopher
Jackson
0784169785
6

Theresa
Dunlop
07714167924

Eamon Mc
Laughlin
0783021354
2

Callout Cascade St Columbs Parish Hall

St Columbs
Parish Hall

Geraldine
ODonnell
0770425243
7

Junior
Morrison
0798540119

Dermot
Mc Crossan

16

George Mc
Dermot
0758303085
2

Tony Mc
Bride
0797197578
9

Karen Mullan
07833431743

Charlie
Tracey
0751815372

Paula Tracey
0785539967
2

Fr Michael
Canny
07801953720

Paddy
Gallagher
0773897820
7

List of community organisations that may be helpful in

identifying vulnerable people or communities in an
emergency
Organisation

Name and role of contact

Phone number

Hillcrest House

Karen Mullan. Manager

07833431743

Top of the Hill 2010

Geraldine O Donnell. Coordinator

07704252437

The Whistle Project

Theresa Dunlop

07714167924

17

Actions agreed with emergency responders in the event of an

evacuation
Waterside Community Representatives shall agree the Emergency Support Centre
location/s with Derry City Council who will then inform PSNI. Movement of displaced
persons shall be agreed, and WHSCT shall arrange for the transportation of vulnerable
people on their data base. Derry City Council shall request assistance for transport from
Translink if deemed necessary. A muster point shall be identified by the PSNI Duty
Inspector and transport shall be directed there via the most appropriate route. The above
activation shall be in accordance with the agreed multi-agency Emergency Centre protocol
and Derry City Councils Integrated Emergency Management Plan.
In addition Top of the Hill Community Representatives shall:
1. Attend a meeting of all responding agencies as soon as possible at an agreed
location, and complete the Community Emergency Group first meeting Agenda
(Appendix1)
2. Collate information from responding agencies in the Situation report (Appendix2)
and agree a course of Action.
3. Agree if future meetings are required and means of continued communication
throughout the event.
4. Help emergency services with alerting residents and assist evacuation.
5. Inform emergency services who might need extra help to leave their home and the
location of vulnerable people.
6. Assist in the management of the Emergency Support Centre/s

Alternative arrangements for staying in contact if usual

communications have been disrupted
Communication Type

Name of contact

Location

Radios

Chris McKnight

Estates Services
028 71267 268
Mobile 07932855067

18

Appendix 1
Community Emergency Group first meeting agenda
Date:
Time:

Location

Attendees
1.

What is the current situation?

1a

1b

1c

1d

2.

3.

4.

5.

Location and timescale of the

emergency. Is it near:
1. A school?
2. A vulnerable area?
3. A main access route?
Type of emergency:
4. Is there a threat to life?
5. Has electricity, gas or
water been affected?
Are there any vulnerable
people involved?
1. Elderly/infirm/disable
d Families with
children
2. Non-English-speaking
people.
What resources do we need?
3. Food?
4. Off-road vehicles?
5. Blankets?
6. Shelter?

Establishing contact with the

emergency services and local
authority
How can we support the
emergency services and local
authority?
What actions can safely be
taken
Who is going to take the lead
for the agreed actions?
Any other issues?

6.

19

Appendix 2
Situation Report
Date

Time

Autho
Report
r
Number
Approximate number of people requiring emergency temporary
accommodation

Contact details of people in need of additional assistance

Location of affected roads

Areas without electricity

Areas without gas

Areas without water

Areas without telephones

Current community emergency team tasks

20

Resources available

Resource requests

Other issues

Other issues

Appendix 3 Street Areas

Area1

Area 2

Chapel Road
60
Knockdara
20
Moore Street
30
Fountain Hill
25
Riverview Terrace 20
Dunfield Terrace
30
Clifton Street
10
Margaret Street
20
Cuthbert Street
30
Barnwall
20
Robert Street
20
The Triangle
145

Celandine Court
Campion Court
Camellia Court
Bards Hill

TOTAL

430

Area 3
25
40
20
45

TOTAL

130

Strabane Old Rd
Derryview
Eskaheen View

TOTAL

80
30
35

145

Mimosa Court
Virginia Court
Rose Court
Jasmine Court
Corrody Road/Drive

Anderson Crescent
Mountain View
Gelvin Gardens
Top of the Hill
Strabane Old Rd
Flat Roof s
Bungalows

TOTAL
Clondermott Park
Knockwellan Park
Poplar Road

10
15

140
40
115
30

30
35
TOTAL 185
35
20
25 Hollymount Park
125
TOTAL 125

TOTAL

145

Oldbridge
Foxhill
Tamneymore
Woodside Heights

45
45
40
150

TOTAL

280

OVERALL TOTAL
Approximately 1580 Households

21

60
10
25
20

Appendix 4
External Agencies
Agency

Tel Number

Altnagelvin Hospital

028 71345171

WHSCT Social Services

028 71611191

Red Cross

07710732975

Knights of Malta

Out of Hours Number

(WHSCT ooh 028

71345171)

07936606742

Stephen Duddy
St John Ambulance

028 71262728

07923073872

John Ferguson
Rivers Agency

028 70342357

Northern Ireland Water

0845 744 0088

Flood Incident Line

0300 2000 100

DOE Roads Service

028 7132 1636

Derry City Council

028 71365151

(ooh) DCC Martin Daly

07736213160

NIHE Avril McAlister

07879412649

BT

028 90213155

BT (ooh) Kieran McGovern

07710366486

NIE

08457643643

Translink (Bus)

028 7126 2261

Apex Housing Association

028 71304800

Habinteg Housing
Association

028 71360015

Oaklee Housing Association

0845 9730 005

22

028 7137 2612

Appendix 5
Residential Housing
Name
Fairway House
24 Trench Road

Tel Number

Contact

(No of
Residents)/BCP

028 7134
5501

C McDaid

13 Learning
Disability/Younger
Adults

028 7134
2147

C McDaid

13 Learning
Disability/Younger
Adults

028 7134
7281

J OConnell

13 Learning
Disability/Younger
Adults

Derry BT47 3UB

Craigdean
24a Trench Road
Derry BT47 3UB
Meadowbank Care Home
11a Trench road
Derry Bt47 2DT
Beechway House
Shepherds Way

Fax 028 7134

9445
028 7131
2627

Dungiven Road

Four Seasons
Health care
D MCCurry
Apex Housing
Association

16 Learning
Disability/Younger
Adults

Marie Mullan

8 Adult Respite Care

Derry BT47 5GW

The Cottages
Shepherds Way

028 7131
1045

Dungiven Road

Apex Housing
Association

Derry BT47 5GW

Delview House
Shepherds Way
Dungiven Road
Derry BT47 5GW

23

028 7131
1045

Marie Mullan
Apex Housing
Association

8 Adult Respite Care

Appendix 6
Elected members
Name
Councillor Gerard Diver
Councillor Bridget Meenan

Alderman April Garfield-Kidd

Alderman Mary Hamilton

Alderman Joe Millar

Councillor Martin Reilly

Address

Tel Number

14d Hayesbank Park

Derry
BT47 2AZ
Sinn Fein Constituency
Office, Rathmr
Business Park,
Blighs Lane, Derry,
BT48 0LZ
DUP Office,
Ebrington,
Londonderry
BT47 1JS
Ermah House
13 Rossdowney Park,
Londonderry
BT47 5NR
17 Burnside Gardens
Waterside,
Londonderry
BT47 5TH

71281256 (H)
07812217169

7 Violet Street,

71360700 (B)

Waterside

07812162488

71377551 (B)
07511751388

71346271 (B)

71311984 (H)
07980885392
07911429807

Derry
BT47 2AR
Alderman Drew Thompson

61 Sperrin Park

71311037 (H)

Waterside

71349594 (B)

Londonderry
BT47 6NG

24