Informaes sobre o relatrio

Fila(s): FaleConosco
Perodo: 01/06/2013 - 30/06/2013 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data

Total de chamadas

Atendidas

No atendidas

Recusadas

Aband < 5s

Aband > 30s

TME

TMA

Nvel de servio

01/06/2013

235

234

00:00:05

00:02:10

100 %

03/06/2013

2738

2152

104

482

13

66

00:00:12

00:01:50

85,55 %

04/06/2013

1458

1412

24

22

00:00:07

00:02:10

96,67 %

05/06/2013

1417

1320

28

69

10

15

00:00:07

00:02:00

94,55 %

06/06/2013

1226

1212

12

00:00:05

00:02:00

99,26 %

07/06/2013

1621

1295

71

255

10

54

00:00:11

00:02:00

93,13 %

08/06/2013

246

244

00:00:04

00:02:20

99,59 %

10/06/2013

4976

2417

256

2303

18

186

00:00:15

00:02:00

64,5 %

11/06/2013

1502

1403

51

48

12

32

00:00:12

00:02:10

89,67 %

12/06/2013

1066

1050

14

00:00:06

00:02:10

97,9 %

13/06/2013

1044

994

27

23

13

10

00:00:07

00:02:10

95,98 %

14/06/2013

998

988

00:00:05

00:02:10

98,28 %

15/06/2013

138

137

00:00:05

00:02:00

100 %

17/06/2013

1958

1834

52

72

12

23

00:00:09

00:01:50

92,97 %

18/06/2013

988

981

00:00:05

00:01:50

99,59 %

19/06/2013

846

843

00:00:05

00:02:10

99,64 %

20/06/2013

937

929

00:00:04

00:02:00

99,89 %

21/06/2013

846

841

00:00:04

00:02:00

99,76 %

22/06/2013

144

142

00:00:05

00:02:10

100 %

24/06/2013

848

825

21

11

00:00:08

00:01:39

95,15 %

25/06/2013

1409

1381

17

11

10

00:00:06

00:02:00

97,39 %

26/06/2013

1028

1020

00:00:05

00:02:10

99,31 %

27/06/2013

938

916

14

00:00:05

00:02:00

98,47 %

28/06/2013

1591

1399

91

101

45

29

00:00:09

00:02:00

92,57 %

29/06/2013

579

553

23

10

00:00:07

00:01:13

95,66 %

TOTAL

30777

26522

841

3414

219

462

00:00:10

00:02:00

92,55 %