Informaes sobre o relatrio

Fila(s): FaleConosco
Perodo: 01/12/2014 - 31/12/2014 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data

Total de chamadas

Atendidas

No atendidas

Recusadas

Aband < 5s

Aband > 30s

TME

TMA

Nvel de servio

01/12/2014

948

933

11

00:00:07

00:01:50

97,64 %

02/12/2014

3397

1237

111

2049

42

00:00:08

00:01:23

75,51 %

03/12/2014

741

733

00:00:09

00:02:10

95,36 %

04/12/2014

666

652

12

00:00:07

00:02:00

97,09 %

05/12/2014

733

724

00:00:07

00:02:00

99,03 %

06/12/2014

133

132

00:00:06

00:02:10

100 %

08/12/2014

1873

1156

172

545

79

00:00:20

00:01:28

67,99 %

09/12/2014

1068

1007

48

13

16

00:00:12

00:01:50

92,15 %

10/12/2014

806

771

34

13

00:00:11

00:02:00

92,09 %

11/12/2014

685

668

17

00:00:09

00:02:00

96,11 %

12/12/2014

562

551

11

00:00:08

00:02:00

97,1 %

13/12/2014

85

84

00:00:06

00:01:50

100 %

15/12/2014

1179

1112

50

17

18

00:00:12

00:01:40

91,73 %

16/12/2014

663

641

22

11

00:00:09

00:01:50

97,35 %

17/12/2014

533

527

00:00:06

00:01:50

99,24 %

18/12/2014

508

506

00:00:06

00:02:10

99,21 %

19/12/2014

540

535

00:00:07

00:01:50

98,69 %

20/12/2014

75

74

00:00:06

00:02:10

100 %

22/12/2014

967

917

38

12

23

00:00:13

00:01:50

93,46 %

23/12/2014

982

631

34

317

23

00:00:16

00:01:50

90,02 %

24/12/2014

628

361

263

00:00:03

00:01:40

99,72 %

25/12/2014

00:00:00

00:00:00

0%

26/12/2014

1154

1007

60

87

21

00:00:13

00:01:40

89,67 %

27/12/2014

91

90

00:00:07

00:02:10

100 %

29/12/2014

1074

890

18

166

00:00:07

00:01:36

95,51 %

30/12/2014

705

689

11

00:00:07

00:02:00

97,53 %

31/12/2014

165

165

00:00:00

00:00:00

0%

TOTAL

20967

16628

687

3652

100

275

00:00:12

00:01:50

91,91 %