Informaes sobre o relatrio

Fila(s): FaleConosco
Perodo: 01/10/2014 - 31/10/2014 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data

Total de chamadas

Atendidas

No atendidas

Recusadas

Aband < 5s

Aband > 30s

TME

TMA

Nvel de servio

01/10/2014

1179

1035

40

104

19

00:00:11

00:02:00

92,66 %

02/10/2014

876

805

22

49

10

00:00:10

00:02:10

95,03 %

03/10/2014

650

628

22

00:00:09

00:02:00

94,59 %

04/10/2014

104

104

00:00:07

00:02:00

100 %

06/10/2014

1209

1100

63

46

20

00:00:12

00:01:50

90,91 %

07/10/2014

1817

1098

135

584

15

74

00:00:18

00:01:50

74,13 %

08/10/2014

831

800

30

15

00:00:09

00:02:00

95,12 %

09/10/2014

673

670

00:00:06

00:02:00

98,21 %

10/10/2014

642

631

11

00:00:06

00:02:00

99,05 %

11/10/2014

89

88

00:00:07

00:02:20

100 %

13/10/2014

848

826

18

00:00:07

00:01:50

97,46 %

14/10/2014

721

677

27

17

10

00:00:10

00:02:00

95,27 %

15/10/2014

689

663

16

10

00:00:10

00:02:00

94,87 %

16/10/2014

514

499

15

00:00:07

00:02:00

98,8 %

17/10/2014

543

533

10

00:00:08

00:02:00

97 %

18/10/2014

104

102

00:00:07

00:02:00

100 %

20/10/2014

1869

990

413

466

244

00:00:38

00:02:00

44,85 %

21/10/2014

1157

948

99

110

51

00:00:19

00:01:50

80,91 %

22/10/2014

1007

776

112

119

64

00:00:27

00:02:30

78,74 %

23/10/2014

556

545

10

00:00:07

00:02:10

98,35 %

24/10/2014

522

519

00:00:07

00:02:00

97,69 %

25/10/2014

78

78

00:00:06

00:02:20

100 %

27/10/2014

728

718

10

00:00:06

00:01:50

99,44 %

28/10/2014

591

583

00:00:07

00:02:00

97,43 %

29/10/2014

522

515

00:00:06

00:02:10

99,61 %

30/10/2014

498

490

00:00:06

00:02:10

99,39 %

31/10/2014

524

519

00:00:06

00:02:10

98,46 %

TOTAL

19541

16940

1089

1512

101

543

00:00:15

00:02:00

90,29 %