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IF THE SERVICE IS GRAYED OUT, AS IN THE EXAMPLE, YOU NEED TO ACTIVATE IT, FOR
THIS, SELECT THE SERVICE, GO TO SERVICE/VIRTUAL HOST MENU AND THEN SELECT
ACTIVATE. IN THE FOLLOWING SCREEN, SELECT THE YES (SECOND ONE) BUTTON, TO
ACTIVATE THE SERVICE AND ALL THE DEPENDENT SERVICES.
THE SAME PROCEDURE NEEDS TO BE PERFORMED ALSO FOR THE FOLLOWING SERVICES
RELATED TO SERVICE DESK:
SAP/PUBLIC/BSP/SAP/HTMLB
/SAP/BC/BSP/SAP/AI_PROJ_SETUP
/SAP/BC/BSP/SAP/DSWPNOTIFCREATE
/SAP/BC/BSP/SAP/DSWP_CREATE_MESSAGE
/SAP/BC/BSP/SAP/DSWP_BSP
/SAP/BC/BSP/SAP/LEARNING_MAP
/SAP/BC/BSP/SAP/PUBLIC/BC
/SAP/BC/BSP/SAP/SOLUTIONMANAGER
/SAP/BC/BSP/SAP/SYSTEM
/SAP/BC/CONTENTSERVER
/SAP/BC/SOLMAN
B. IN THE BC SET ENTER THE BC SET THAT NEEDS TO BE ACTIVATED, FOR EXAMPLE:
SOLMAN40_SDESK_BASICFUNC_000
D. MAKE SURE TO SELECT EXPERT MODE AND OVERWRITE ALL DATA OPTIONS, AND
THEN, CLICK ON THE CONTINUE BUTTON (). THE BC SET WILL BE NOW ACTIVATED. E.
NOW REPEAT STEPS A THROUGH D TO ACTIVATE ALSO THE FOLLOWING BC SETS:
SOLMAN40_SDESK_BASICFUNC_000
SOLMAN40_SDESK_ACT_ADVCLOSE_001
SOLMAN40_SDESK_ACTIONLOG_001
SOLMAN40_SDESK_TPI_ACT_AST_001
PROCEED ACCORDING TO SAP NOTE 898614 FOR ACTIVATING BC SETS
THIS WILL TRANSFER THE STANDARD SAP COMPONENTS FROM SAP NET R/3 FRONT-END
INTO THE SOLUTION MANAGER SYSTEM. GO TO TRANSACTION DSWP THEN SELECT GET
SAP COMPONENTS FROM THE MENU.
C. ASSIGN INTERNAL NUMBER RANGE 01 IN THE IN THE NUMBER RANGE FIELD. THEN
PRESS THE SAVE () BUTTON, SEE SCREEN BELOW:
ASSIGN THE INTERNAL NUMBER RANGE 01 AND THE EXTERNAL NUMBER RANGE 02
UNDER TRANSACTION / ACTIVITY NUMBERING:
AND SAVE
C. PRESS THE MODIFY BUTTON AND THEN THE NEW ENTRIES BUTTON NEXT TO IT.
MAKE THE FOLLOWING SETTINGS FOR THE APPLICATION OSS_MSG:
COLUMN 1: APPLICATION: OSS_MSG COLUMN 2: + : W COLUMN 3: RFC DESTINATION:
NONE COLUMN 4: + : CUST620 COLUMN 5: + : 1.0
E. CLICK
FOR CREATING SUPPORT MESSAGE WE NEED TO LOGIN TO ANY OF OUR SYSTEMS IN OUR
LANDSCAPE AND ON THE INITIAL SCREEN OF SAP CLICK ON HELP CREATE SUPPORT
MESSAGE. THE BELOW SCREEN SHOT SHOWS HOW TO CREATE A SUPPORT MESSAGE
THEN WE WILL GET THE CONFIRMATION MESSAGE THAT THE MESSAGE HAS BEEN
CREATED, PLEASE SEE IN BELOW SCREEN SHOT.
SPRO
SAP SOLUTION MANAGER IMPLEMENTATION GUIDE ----- SAP SOLUTION MANAGER---CROSS-SCENARIO SETTINGS---- AUTOMATIC E-MAIL--- SET-UP SAPCONNECT
CLICK ON POSITION
SELECT SLFN0001_ADAVACE_MAIL
SLECT SMART FORMS MAIL IN ASSIGNMENT CHANGE USING VALUE HELP IN LIST
GO TO SPPFCADM
SELECT BUTTON ON RIGHT HAND SIDE SHOWN IN CIRCLE AND CHOOSE E MAIL TO
MESSAGE CREATOR F SUPPOPRT LEVEL 1
SELECT E-MAIL MESSAGE CREATOR SUPPORT LEVEL 1 AND CLICK ON SHEDULE ACTION
GO TO CONDITION TYPE