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1753897: Aug 05 10:04:01.

325 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::


Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCO
NNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353
727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenu
New,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplica
tionTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfi
g[schema=ApplicationTriggerConfig,time=2013-08-04
20:17:09.0,recordId=96,desc=Cisco JTAPI
Trigger,name=9000,type=Cisco JTAPI
Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeou
t=5000,locale=en_US,parms={},taskGroups=[],controlClass=class

com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,re
directCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,
cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E44080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HB
NG Contact
Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,
cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=HBNG Contact
Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco
JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable

HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRe
mote=false,contactImplId=21731/2,lastContactImplId=21731/2,sessio
n=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],lastSession=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on
JTAPICallContact[id=287,type=Cisco JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable

pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT
2013
1753898: Aug 05 10:04:01.325 WAT %MIVR-SESSION_MGR-7-UNK:Session
cache miss for mapping id: 21731/2
1753899: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7UNK:ContactEventsGenerator: session is null in RsrcMgr.cleanup
and App FW contact 287, so not removing mapping ID
1753900: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7UNK:ContactMgr.removeRmCmContact(21731/2)
1753901: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK:RmCm contact
33576163[21731/2] (258) .setPostedDisconnected(true)
1753902: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [21731/2] 33576163 ContactEventsGenerator: Posting the
ContactDisconnectedEvent contact type IAQ, session 4000000304,
session seq num 0, rejReason 1, abortReason null
1753903: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7UNK:ContactMgr.getResourceFromContact(21731/2) returns null
1753904: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 33576163, Checking ACMI CallType
for event:
com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on

com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05


10:03:56 WAT 2013
1753905: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 33576163 acmi call type: Neither
CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1753906: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7UNK:contactDisconnected - contact: 33576163 Contact Type:IAQ
1753907: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11409PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1753908: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]
<CALL_CONNECTION_CLEARED_EVENT[length=-1
type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID:
1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 33576163, releasingDeviceType: 73,
localConnectionState: 65535, eventCause: 28, monitoredDeviceDN:
0023, releasingDeviceID: 0023, remasks: []]
1753909: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 49 FF FF 00 1C 21 05
30 30 32 33 00 19 05 30
.I....!.0023...0
0020: 30 32 33 00
023.
1753910: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_CONNECTION_CLEARED_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] CID: 33576163 }
1753911: Aug 05 10:04:01.328 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48013,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373
1753912: Aug 05 10:04:01.328 WAT %MIVR-ICD_RTDM-7UNK:ContactDisconnected - contact: 33576163 removing contact from
contactNONIAQTable table
1753913: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48013,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373,Original thread
priority=null,Time=null,Exception=null
1753914: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,

connectionCallID: 33576163, releasingDeviceType: 73,


localConnectionState: 65535, eventCause: 28, monitoredDeviceDN:
0023, releasingDeviceID: 0023, remasks: []} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1753915: Aug 05 10:04:01.328 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48013-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=3
1753916: Aug 05 10:04:01.328 WAT %MIVR-SS_CM-7-UNK:Processing
msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg
Contact287
1753917: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48013PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=3,Exception=null
1753918: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]
<CALL_CONNECTION_CLEARED_EVENT[length=-1
type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID:
1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 33576163, releasingDeviceType: 73,
localConnectionState: 65535, eventCause: 28, monitoredDeviceDN:
0023, releasingDeviceID: 0023, remasks: []]
1753919: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCO
NNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353
727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenu
New,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer

setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplica
tionTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfi
g[schema=ApplicationTriggerConfig,time=2013-08-04
20:17:09.0,recordId=96,desc=Cisco JTAPI
Trigger,name=9000,type=Cisco JTAPI
Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeou
t=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,re
directCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,
cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E44080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HB
NG Contact
Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,
cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=HBNG Contact
Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco
JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script

Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRe
mote=false,contactImplId=21731/2,lastContactImplId=21731/2,sessio

n=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],lastSession=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on
JTAPICallContact[id=287,type=Cisco JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375

693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT
2013,Queue Time=1
1753920: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 49 FF FF 00 1C 21 05
30 30 32 33 00 19 05 30
.I....!.0023...0
0020: 30 32 33 00
023.
1753921: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11409,Thread priority=5,Time=5
1753922: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_CONNECTION_CLEARED_EVENT to
Socket[addr=10.0.2.7,port=51992,localport=12028] CID: 33576163 }
1753923: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11409,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1753924: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48013,Thread priority=5,Time=4
1753925: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processDequeueReqMsg(33576163
[21731/2], -1, true, CALLER_DROPPED, IAQ, Mon Aug 05 10:03:56 WAT
2013, 1)
1753926: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48013,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1753927: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1753928: Aug 05 10:04:01.329 WAT %MIVR-ICD_RTDM-7UNK:contactDisconnected - contact: 33576163 Contact Type:IAQ

isHandled: false esds size: 1 wasQueued: false


1753929: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-373,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48013
1753930: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCO
NNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353
727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenu
New,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable

HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplica
tionTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfi
g[schema=ApplicationTriggerConfig,time=2013-08-04
20:17:09.0,recordId=96,desc=Cisco JTAPI
Trigger,name=9000,type=Cisco JTAPI
Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeou
t=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,re
directCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,
cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E44080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HB
NG Contact
Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,
cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=HBNG Contact
Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco
JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer

setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRe
mote=false,contactImplId=21731/2,lastContactImplId=21731/2,sessio
n=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],lastSession=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on
JTAPICallContact[id=287,type=Cisco JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable

HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT
2013,Queue Time=1,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1753931: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1753932: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor

type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-373,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET120-48013,Original thread priority=null,Time=null,Exception=null
1753933: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.dequeueContact(33576163 [21731/2], -1,
true, CALLER_DROPPED, IAQ, Mon Aug 05 10:03:56 WAT 2013, 1)
1753934: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:RmCm contact
33576163[21731/2] (258) .removeFromAllCQs()
1753935: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:RmCm contact
33576163[21731/2] (258) .setIaqState(NOT_IN_QUEUE) from
QUEUED_WAITING
1753936: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:RmCm contact
33576163[21731/2] (258) .setIaqState(NOT_IN_QUEUE) from
NOT_IN_QUEUE
1753937: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [21731/2] 33576163 ContactEventsGenerator: Posting the
ContactDequeuedAllEvent reason code CALLER_DROPPED contact type
IAQ session 4000000304 session seq num 0
1753938: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7UNK:conferenceQueued flag is: false call contact: 21731/2
1753939: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:Contact with
contact id 287 dequeued successfully
1753940: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-384,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11409
1753941: Aug 05 10:04:01.329 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1753942: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET138-11409,Original thread priority=null,Time=null,Exception=null
1753943: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61303,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377
1753944: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61303,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377,Original thread
priority=null,Time=null,Exception=null
1753945: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,

connectionCallID: 33576163, releasingDeviceType: 73,


localConnectionState: 65535, eventCause: 28, monitoredDeviceDN:
0023, releasingDeviceID: 0023, remasks: []} to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1753946: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61303-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1753947: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61303PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1753948: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]
<CALL_CONNECTION_CLEARED_EVENT[length=-1
type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID:
1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 33576163, releasingDeviceType: 73,
localConnectionState: 65535, eventCause: 28, monitoredDeviceDN:
0023, releasingDeviceID: 0023, remasks: []]
1753949: Aug 05 10:04:01.329 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 49 FF FF 00 1C 21 05
30 30 32 33 00 19 05 30
.I....!.0023...0
0020: 30 32 33 00
023.
1753950: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCO
NNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353
727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenu
New,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable

HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplica
tionTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfi
g[schema=ApplicationTriggerConfig,time=2013-08-04
20:17:09.0,recordId=96,desc=Cisco JTAPI
Trigger,name=9000,type=Cisco JTAPI
Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeou
t=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,re
directCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,
cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E44080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HB
NG Contact
Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,
cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=HBNG Contact
Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-

5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco
JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005

4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRe
mote=false,contactImplId=21731/2,lastContactImplId=21731/2,sessio
n=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],lastSession=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on
JTAPICallContact[id=287,type=Cisco JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable

HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT
2013,Queue Time=1,Dispatch Time=0,Listener
Class=null,Listener=null
1753951: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013
1753952: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013
1753953: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013,Queue Time=0
1753954: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1753955: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1753956: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class

com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1753957: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1753958: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=null,Listener=null
1753959: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
1753960: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
1753961: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=0
1753962: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
1753963: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
1753964: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
1753965: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
1753966: Aug 05 10:04:01.330 WAT %MIVR-ICD_RTDM-7UNK:ContactDisconnected: Decrement overall num waiting for ct:
33576163 isHandled?: false
1753967: Aug 05 10:04:01.330 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :

Sent : { CALL_CONNECTION_CLEARED_EVENT to
Socket[addr=10.0.2.7,port=51999,localport=12028] CID: 33576163 }
1753968: Aug 05 10:04:01.330 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1753969: Aug 05 10:04:01.330 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1753970: Aug 05 10:04:01.331 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61303,Thread priority=5,Time=2
1753971: Aug 05 10:04:01.331 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61303,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1753972: Aug 05 10:04:01.331 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61303
1753973: Aug 05 10:04:01.331 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61303,Original thread priority=null,Time=null,Exception=null
1753974: Aug 05 10:04:01.332 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1753975: Aug 05 10:04:01.332 WAT %MIVR-ICD_RTDM-7UNK:ContactDisconnected, setting longest currently waiting
ct:16778764
1753976: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected - contactID: 33576163, sessionSeqNr: 0,
sessionID: 4000000304, nodeID: 1
1753977: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE FOUND the CCDR
1753978: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:HRDMorigProtocolCallRef=00000000000054E302983BBE00000000
1753979: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:HRDMdestProtocolCallRef=null
1753980: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : setting contactDisposition to 1
1753981: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:writeCCDRToDatabase
1753982: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:writeCCDRToDatabase : CCDR: sessionID=4000000304,
sessionSeqNum=0, nodeID=1, contactID=33576163, contactType=3,

contactDisposition=1, dispositionReason=, profileID=1,


originatorType=2, originatorID=-1, originatorDN=9997,
destinationType=2, destinationID=-1, destinationDN=0023,
startDateTime=java.util.GregorianCalendar[time=1375693353734,areF
ieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.cal
endar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,t
ransitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWe
ek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_
OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,A
M_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=2,SECOND=33,MILLISECOND=734,ZO
NE_OFFSET=0,DST_OFFSET=0],
endDateTime=java.util.GregorianCalendar[time=1375693436313,areFie
ldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.calen
dar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,tra
nsitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek
=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF
_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_
PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=313,ZONE
_OFFSET=0,DST_OFFSET=0], gmtOffset=60, connectTime=82,
calledNumber=9000, origCalledNumber=9000, transfer=false,
conference=false, redirect=false, flowout=false,
transformedEv=false, applicationTaskID=26000000343,
applicationID=1, applicationName=HBNGMenuNew, customVariable1=,
customVariable2=, customVariable3=, customVariable4=,
customVariable5=, customVariable6=, customVariable7=,
customVariable8=, customVariable9=, customVariable10=,
accountNumber=, callerEnteredDigits=, campaignID=1dialingListID=-1,
OrigProtocolCallRef=00000000000054E302983BBE00000000,
DestProtocolCallRef=
1753983: Aug 05 10:04:01.332 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=0,Dispatch Time=5,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1753984: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:CCDR out of
table 233
1753985: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<33576163,0>)
1753986: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE FOUND the CRDR
1753987: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE DIDN'T find the ACDR
1753988: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<33576163,0>)
1753989: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactDisconnectedEvent
1753990: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to:

1753991: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:calculating


masks for callId :33576163
1753992: Aug 05 10:04:01.333 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1753993: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket:
null monitoredDeviceDN:, connectionCallID: 33576163,
localConnectionState: 0, eventCause: 65535,
connectionDeviceID: } to outboundQ
1753994: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got ContactDisconnected
1753995: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to:
1753996: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT }
1753997: Aug 05 10:04:01.334 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1753998: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID:
33576163, localConnectionState: 0, eventCause: 65535,
connectionDeviceID: , remasks: [] }
1753999: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID:
33576163, localConnectionState: 0, eventCause: 65535,
connectionDeviceID: , remasks: [] to various sockets }
1754000: Aug 05 10:04:01.334 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754001: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,Sub-

Facility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754002: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754003: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET138-11410,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-309
1754004: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-138-11410,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-309,Original thread
priority=null,Time=null,Exception=null
1754005: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID:
1, peripheralType: 21, connectionDeviceIDType: 0,
ConnectionCallID: 33576163, localConnectionState: 0, eventCause:
65535, connectionDeviceID: , remasks: []} to socket:
Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1754006: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754007: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754008: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48014,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324
1754009: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48014,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324,Original thread
priority=null,Time=null,Exception=null
1754010: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID:

1, peripheralType: 21, connectionDeviceIDType: 0,


ConnectionCallID: 33576163, localConnectionState: 0, eventCause:
65535, connectionDeviceID: , remasks: []} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1754011: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48014-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754012: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754013: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48014PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754014: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754015: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_CLEARED_EVENT]
<CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID:
0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType:
0, ConnectionCallID: 33576163, localConnectionState: 0,
eventCause: 65535, connectionDeviceID: , remasks: []]
1754016: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61304,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275
1754017: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61304,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275,Original thread
priority=null,Time=null,Exception=null
1754018: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID:
1, peripheralType: 21, connectionDeviceIDType: 0,
ConnectionCallID: 33576163, localConnectionState: 0, eventCause:
65535, connectionDeviceID: , remasks: []} to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1754019: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-

Facility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61304-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754020: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11410-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754021: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61304PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754022: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactEndedEvent
1754023: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=0,Dispatch Time=7,Listener
Class=null,Listener=null
1754024: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=8
1754025: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 00 FF FF 19 01 00
.......
1754026: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1754027: Aug 05 10:04:01.335 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9997:false
1754028: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11410PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754029: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_CLEARED_EVENT to

Socket[addr=10.0.2.7,port=51992,localport=12028] CID: 33576163 }


1754030: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_CLEARED_EVENT]
<CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID:
0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType:
0, ConnectionCallID: 33576163, localConnectionState: 0,
eventCause: 65535, connectionDeviceID: , remasks: []]
1754031: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48014,Thread priority=5,Time=1
1754032: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48014,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754033: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 00 FF FF 19 01 00
.......
1754034: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-324,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48014
1754035: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_CLEARED_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] CID: 33576163 }
1754036: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_CLEARED_EVENT]
<CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID:
0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType:
0, ConnectionCallID: 33576163, localConnectionState: 0,
eventCause: 65535, connectionDeviceID: , remasks: []]
1754037: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11410,Thread priority=5,Time=1
1754038: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11410,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754039: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 17 00 00 00 0D

........
MDATA:
0000: 00 00 00 00 00 00 00 01
E3 ..............T.
0010: 00 00 FF FF 19 01 00

00 15 00 00 02 00 54
.......

1754040: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor


id=SOCKET,Thread=ExecutorManagerImpl.pool-309,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11410
1754041: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_CLEARED_EVENT to
Socket[addr=10.0.2.7,port=51999,localport=12028] CID: 33576163 }
1754042: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61304,Thread priority=5,Time=1
1754043: Aug 05 10:04:01.335 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9000:true
1754044: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null
monitoredDeviceDN:null, connectionCallID: 33576163 } to outboundQ
1754045: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactEnded
1754046: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to:
1754047: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET120-48014,Original thread priority=null,Time=null,Exception=null
1754048: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT }
1754049: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61304,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754050: Aug 05 10:04:01.335 WAT %MIVR-SS_OB-7UNK:OBEventHandler: About to post ContactEndedEvent for 21731/2
ACMICallType = 1
1754051: Aug 05 10:04:01.335 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Not posting ContactEndedEvent to outboundMsgQ
for 21731/2 ACMICallType = 1 because it was an Inbound call
1754052: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener

Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1754053: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61304
1754054: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754055: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-309,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET138-11410,Original thread priority=null,Time=null,Exception=null
1754056: Aug 05 10:04:01.335 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754057: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 33576163, Checking ACMI CallType
for event:
com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
1754058: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 33576163 acmi call type: Neither
CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1754059: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - contact: 33576163 Contact Type:IAQ
1754060: Aug 05 10:04:01.336 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=8,Dispatch Time=0,Listener
Class=null,Listener=null
1754061: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl

.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61304,Original thread priority=null,Time=null,Exception=null


1754062: Aug 05 10:04:01.336 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=6
1754063: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
33576163, connectionDeviceID: }
1754064: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
33576163, connectionDeviceID: to various sockets }
1754065: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754066: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754067: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET138-11411,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-239
1754068: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-138-11411,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-239,Original thread
priority=null,Time=null,Exception=null
1754069: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
33576163, connectionDeviceID: } to socket:
Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1754070: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11411-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754071: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - Contact: 33576163 ConfToRPData size is 0

1754072: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:ContactDequeuedAll Decrement num waiting for ct: 33576163
CSQ:1
1754073: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11411PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754074: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754075: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1754076: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1754077: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1754078: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1754079: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - contact: 33576163 removed from table
1754080: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=END_CALL_EVENT]
<END_CALL_EVENT[length=-1 type=END_CALL_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 33576163, connectionDeviceID: ]
1754081: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7UNK:contactDequeuedAll - contactID: 33576163, sessionSeqNr: 0,
sessionID: 4000000304, nodeID: 1
1754082: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<33576163,0>)
1754083: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:CRDR added
QUEUE time: 81 starttime= 1375693354573
1754084: Aug 05 10:04:01.336 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=6,Dispatch Time=1,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1754085: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread

priority=null,Time=null,Exception=null
1754086: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 13 00 00 00 18
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 19 01 00
...
1754087: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48015,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-350
1754088: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { END_CALL_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] CID: 33576163 }
1754089: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getCQDRTable(<33576163,0>)
1754090: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11411,Thread priority=5,Time=0
1754091: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48015,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-350,Original thread
priority=null,Time=null,Exception=null
1754092: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
33576163, connectionDeviceID: } to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1754093: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11411,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754094: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754095: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null

1754096: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor


id=SOCKET,Thread=ExecutorManagerImpl.pool-239,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11411
1754097: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:CQDR added
QUEUE time: 81 starttime= 1375693354573
1754098: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7UNK:HRDM.writeCR_CQDRBucket(<33576163,0>)
1754099: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48015-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754100: Aug 05 10:04:01.336 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-239,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET138-11411,Original thread priority=null,Time=null,Exception=null
1754101: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61305,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-370
1754102: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:writeCRDRToDatabase:
1754103: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48015PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754104: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:removeFromListForRsrcID - for ResourceID: 39, and record:
CRDR: sessionID=4000000304, sessionSeqNum=0, nodeID=1,
contactID=33576163
,startDateTime=java.util.GregorianCalendar[time=1375693354573,are
FieldsSet=false,areAllFieldsSet=false,lenient=true,zone=sun.util.
calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=fals
e,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirs
tWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,D
AY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=
1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=2,SECOND=34,MILLISECOND=573
,ZONE_OFFSET=0,DST_OFFSET=0], profileID=1, qIndex=1,
origPriority=1, finalPriority=1, queueTime=81, recordPointer:
18580728
1754105: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=END_CALL_EVENT]
<END_CALL_EVENT[length=-1 type=END_CALL_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 33576163, connectionDeviceID: ]

1754106: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:writeCQDRToDatabase


1754107: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs/CQDRs
Out of Bucket(<33576163,0>)
1754108: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:HRDM.removeCR_CQDRBucket(<33576163,0>)
1754109: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs,
CQDRs out of table 82
1754110: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactDequeuedAllEvent
1754111: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to:
1754112: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7UNK:EventHandler: contactDequeuedAllEvent - not posting since
contact disconnected already.
1754113: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61305,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-370,Original thread
priority=null,Time=null,Exception=null
1754114: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=6,Dispatch Time=1,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1754115: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
33576163, connectionDeviceID: } to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1754116: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61305-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754117: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 13 00 00 00 18
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 19 01 00
...
1754118: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor

type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61305PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754119: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { END_CALL_EVENT to
Socket[addr=10.0.2.7,port=51992,localport=12028] CID: 33576163 }
1754120: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=END_CALL_EVENT]
<END_CALL_EVENT[length=-1 type=END_CALL_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 33576163, connectionDeviceID: ]
1754121: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48015,Thread priority=5,Time=1
1754122: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48015,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754123: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 13 00 00 00 18
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 19 01 00
...
1754124: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-350,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48015
1754125: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-350,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET120-48015,Original thread priority=null,Time=null,Exception=null
1754126: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { END_CALL_EVENT to
Socket[addr=10.0.2.7,port=51999,localport=12028] CID: 33576163 }
1754127: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61305,Thread priority=5,Time=1
1754128: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61305,Thread

priority=5,Original Thread=null,Original thread


priority=null,Time=1,Exception=null
1754129: Aug 05 10:04:01.337 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-370,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61305
1754130: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-370,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61305,Original thread priority=null,Time=null,Exception=null
1754131: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=6,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754132: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=6,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754133: Aug 05 10:04:01.337 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013,Queue Time=6,Dispatch Time=2,Listener
Class=null,Listener=null
1754134: Aug 05 10:04:01.695 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1754135: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177017700
1754136: Aug 05 10:04:01.744 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,017,700,Exception=null
1754137: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Record
18580759 enqueued. Queue size=0 total number of records=19808

1754138: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR record


create: 1r/ 38167ms * wt: 0
1754139: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7ATTEMPT_CMD:Attempt command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1754140: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=ATTEMPT_CMD,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread priority=null,Time=-1,Exception=null
1754141: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-3419659,Thread priority=5,Original Thread=ExecutorManagerImpl.pool373
1754142: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=HR_MGR_DB_WRITER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_HR_MGR_HR_MGR_
DB_WRITER-34-19659,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373,Original thread
priority=null,Time=null,Exception=null
1754143: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR queue
counters wt: 1 cr: 19881 en: 19880 pr: 19880
1754144: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR record
enqueue: 1r/ 38167ms * wt: 1
1754145: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Record
24358822 enqueued. Queue size=1 total number of records=19809
1754146: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7ATTEMPT_CMD:Attempt command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1754147: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=ATTEMPT_CMD,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread priority=null,Time=-1,Exception=null
1754148: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Record
32677127 enqueued. Queue size=2 total number of records=19810
1754149: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7ATTEMPT_CMD:Attempt command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1754150: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=ATTEMPT_CMD,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread priority=null,Time=-1,Exception=null
1754151: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,Sub-

Facility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177017700
1754152: Aug 05 10:04:01.745 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,017,700,Exception=null
1754153: Aug 05 10:04:01.745 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Time=1177020327
1754154: Aug 05 10:04:01.745 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,020,327,Exception=null
1754155: Aug 05 10:04:01.745 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177020327
1754156: Aug 05 10:04:01.745 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,020,327,Exception=null
1754157: Aug 05 10:04:01.748 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Time=4
1754158: Aug 05 10:04:01.748 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659INSERT_RECORD,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=4,Exception=null
1754159: Aug 05 10:04:01.748 WAT %MIVR-DB_MGR-7-UNK:Returning DAO
:: SimpleHistoricalRecordDAO
1754160: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Returning
cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1754161: Aug 05 10:04:01.748 WAT %MIVR-HR_MGR-7-UNK:HRDM
persisting HistoricalRecord as a list
1754162: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Creating
new transaction with name
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]:
PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1754163: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7UNK:Initializing transaction synchronization
1754164: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Getting
transaction for

[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754165: Aug 05 10:04:01.749 WAT %MIVR-DB_MGR-7UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1754166: Aug 05 10:04:01.749 WAT %MIVR-LIB_JASPER-7UNK:Connecting to database for operation 'prepareStatement'
1754167: Aug 05 10:04:01.750 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning:
reason(No data) SQLState(02000) vendor code(100)
1754168: Aug 05 10:04:01.751 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'isClosed'
1754169: Aug 05 10:04:01.751 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'getWarnings'
1754170: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'clearWarnings'
1754171: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'close'
1754172: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Completing transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754173: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCommit synchronization
1754174: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCompletion synchronization
1754175: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Initiating transaction commit
1754176: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCommit synchronization
1754177: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCompletion synchronization
1754178: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Clearing
transaction synchronization
1754179: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:HR record
process: 1r/ 38165ms * wt: 2
1754180: Aug 05 10:04:01.753 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19659,Thread priority=5,Time=9
1754181: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=9,Exception=null
1754182: Aug 05 10:04:01.753 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Time=9
1754183: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-

INSERT_RECORD,Thread priority=5,Original Thread=null,Original


thread priority=null,Time=9,Exception=null
1754184: Aug 05 10:04:01.753 WAT %MIVR-DB_MGR-7-UNK:Returning DAO
:: SimpleHistoricalRecordDAO
1754185: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Returning
cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1754186: Aug 05 10:04:01.753 WAT %MIVR-HR_MGR-7-UNK:HRDM
persisting HistoricalRecord as a list
1754187: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Creating
new transaction with name
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]:
PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1754188: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7UNK:Initializing transaction synchronization
1754189: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Getting
transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754190: Aug 05 10:04:01.754 WAT %MIVR-DB_MGR-7UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1754191: Aug 05 10:04:01.754 WAT %MIVR-LIB_JASPER-7UNK:Connecting to database for operation 'prepareStatement'
1754192: Aug 05 10:04:01.754 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning:
reason(No data) SQLState(02000) vendor code(100)
1754193: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'isClosed'
1754194: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'getWarnings'
1754195: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'clearWarnings'
1754196: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'close'
1754197: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7UNK:Completing transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754198: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCommit synchronization
1754199: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCompletion synchronization
1754200: Aug 05 10:04:01.756 WAT %MIVR-LIB_JASPER-7UNK:Initiating transaction commit
1754201: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCommit synchronization
1754202: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCompletion synchronization
1754203: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Clearing
transaction synchronization
1754204: Aug 05 10:04:01.760 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19659,Thread priority=5,Time=16
1754205: Aug 05 10:04:01.760 WAT %MIVR-HR_MGR-7-UNK:Executor

trace: Action=CMD_DONE,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=16,Exception=null
1754206: Aug 05 10:04:01.760 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Time=16
1754207: Aug 05 10:04:01.760 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659INSERT_RECORD,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=16,Exception=null
1754208: Aug 05 10:04:01.760 WAT %MIVR-DB_MGR-7-UNK:Returning DAO
:: SimpleHistoricalRecordDAO
1754209: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Returning
cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1754210: Aug 05 10:04:01.760 WAT %MIVR-HR_MGR-7-UNK:HRDM
persisting HistoricalRecord as a list
1754211: Aug 05 10:04:01.760 WAT %MIVR-LIB_JASPER-7-UNK:Creating
new transaction with name
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]:
PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1754212: Aug 05 10:04:01.761 WAT %MIVR-LIB_JASPER-7UNK:Initializing transaction synchronization
1754213: Aug 05 10:04:01.761 WAT %MIVR-LIB_JASPER-7-UNK:Getting
transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754214: Aug 05 10:04:01.761 WAT %MIVR-DB_MGR-7UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1754215: Aug 05 10:04:01.761 WAT %MIVR-LIB_JASPER-7UNK:Connecting to database for operation 'prepareStatement'
1754216: Aug 05 10:04:01.762 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning:
reason(No data) SQLState(02000) vendor code(100)
1754217: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'isClosed'
1754218: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'getWarnings'
1754219: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'clearWarnings'
1754220: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'close'
1754221: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7UNK:Completing transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754222: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCommit synchronization
1754223: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCompletion synchronization

1754224: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7UNK:Initiating transaction commit


1754225: Aug 05 10:04:01.765 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCommit synchronization
1754226: Aug 05 10:04:01.765 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCompletion synchronization
1754227: Aug 05 10:04:01.765 WAT %MIVR-LIB_JASPER-7-UNK:Clearing
transaction synchronization
1754228: Aug 05 10:04:01.765 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19659,Thread priority=5,Time=21
1754229: Aug 05 10:04:01.765 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=21,Exception=null
1754230: Aug 05 10:04:01.765 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Thread=ExecutorManagerImpl.pool-373,Thread
priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659
1754231: Aug 05 10:04:01.765 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=HR_MGR_DB_WRITER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-373,Thread priority=5,Original
Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Original thread
priority=null,Time=null,Exception=null
1754232: Aug 05 10:04:01.929 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1754233: Aug 05 10:04:02.253 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:3:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:3:1,started=true}] did not receive a message
1754234: Aug 05 10:04:02.257 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:5:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:5:1,started=true}] did not receive a message
1754235: Aug 05 10:04:02.261 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:4:1,started=true}] did not receive a message
1754236: Aug 05 10:04:02.261 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:1:1:1, started=true }] of session

[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message


1754237: Aug 05 10:04:02.547 WAT %MIVR-SS_CMT-7-UNK:process
Timeout errCnt=0
1754238: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:action
terminated sucessfully for Task id=26000000343
1754239: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7POPING_ACTION:Poping action:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStri
ngDialogImpl@be5acf,Type=Interruptible action

1754240: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering done() for Task
id=26000000343
1754241: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7UNK:interruptible action is marking itself has done for Task
id=26000000343
1754242: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7UNK:interruptible action is exiting done() for Task
id=26000000343
1754243: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1754244: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1754245: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1754246: Aug 05 10:04:02.548 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@be5acf
abortWaiting=false
1754247: Aug 05 10:04:02.548 WAT %MIVR-EXPR_MGR-7-UNK:modifying
identifier 'strAnyDigit' (12) =
1754248: Aug 05 10:04:02.548 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 GetDigitStringStep (ParseInputStep)(or
Extended): Timeout Keys collected:
1754249: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: Goto
WaitForAgentCallback /* Go to WaitForAgentCallback ... */,Task
Id=26000000343
1754250: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1754251: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1754252: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1754253: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable

CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Step id=25873,Step
Class=com.cisco.wfframework.steps.core.StepGoto,Step
Description=Goto WaitForAgentCallback /* Go to
WaitForAgentCallback ... */
1754254: Aug 05 10:04:02.548 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000343 : Goto WaitForAgentCallback /* Go to
WaitForAgentCallback ... */
1754255: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step:
WaitForAgentCallback: /* label WaitForAgentCallback ... */,Task
Id=26000000343
1754256: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1754257: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1754258: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1754259: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco

Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Step id=25846,Step
Class=com.cisco.wfframework.steps.core.StepLabel,Step
Description=WaitForAgentCallback: /* label
WaitForAgentCallback ... */
1754260: Aug 05 10:04:02.549 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000343 : WaitForAgentCallback: /* label
WaitForAgentCallback ... */
1754261: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: strAnyDigit = Get
Digit String (outboundCallContact),Task Id=26000000343
1754262: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1754263: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343

1754264: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:No


interruption observers registered; no need to notify for Task
id=26000000343
1754265: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Step id=25847,Step
Class=com.cisco.wf.steps.ivr.ParseInputStep,Step
Description=strAnyDigit = Get Digit String (outboundCallContact)
1754266: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:GetDigitStringStep running 0 milliseconds.

1754267: Aug 05 10:04:02.549 WAT %MIVR-ENG-7-UNK:Execute step of


Task 26000000343 : strAnyDigit = Get Digit String
(outboundCallContact)
1754268: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 Executing GetDigitStringStep
(ParseInputStep)
1754269: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 GetDigitStringStep (ParseInputStep):
myExecute
1754270: Aug 05 10:04:02.549 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:getChannel(), try to get channel base class is
=com.cisco.dialog.DialogChannel
1754271: Aug 05 10:04:02.549 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:getChannel(), return channel:RTPDialogChannel[type=Cisco
Media
Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=tr
ue,remote
dest=[addr=10.0.2.7,port=24946,size=20,payload=G711ULAW64K,bitrat
e=R5_3,precedence=184,silence=false,frames=80],remote
src=[addr=10.0.2.7,port=0,size=20,payload=G711ULAW64K,bitrate=R5_
3,echo=true],local
dest=[addr=10.0.2.7,port=24946,size=20,payload=G711ULAW64K,bitrat
e=R5_3,precedence=184,silence=false,frames=80],local
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],streams=[]]
1754272: Aug 05 10:04:02.549 WAT %MIVR-EXPR_MGR-7-UNK:evaluating
identifier 'HBCListenToCallbackMessage' (77) =
clearPrompts/PressAnyKeytoListen.wav
1754273: Aug 05 10:04:02.550 WAT %MIVR-EXPR_MGR-7-UNK:Converting
'clearPrompts/PressAnyKeytoListen.wav' to interface
com.cisco.prompt.Playable as:
P[clearPrompts/PressAnyKeytoListen.wav]
1754274: Aug 05 10:04:02.550 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IN_USE MDC::set:
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0
enter OK
1754275: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1754276: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1754277: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1754278: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7PUSHING_ACTION:Pushing action:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable

HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStri
ngDialogImpl@11b4be0,Type=Interruptible action
1754279: Aug 05 10:04:02.550 WAT %MIVR-SS_CMT-7-UNK:init::
flushDTMF=false DTMFBuffer.size=0
1754280: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef:FileStubImpl:getLocalFile:/opt/c
isco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1754281: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::checkFileInDeleteFileList:
for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoList
en.wav
1754282: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath: for

/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoList
en.wav
1754283: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath:for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoList
en.wav is null done.
1754284: Aug 05 10:04:02.550 WAT %MIVR-PROMPT_MGR-7UNK:UserPrompt file
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoLis
ten.wav' was temporary renamed to
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoLis
ten.wav'
1754285: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 ->
PromptPlayer.initializeDataSource()
1754286: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1754287: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7UNK:DriverInputStream.addSource
/common/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoL
isten.wav
1754288: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> startOutput()
1754289: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7UNK:RTPDriverSender.open
1754290: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7UNK:RTPDriverSender.startPlay ---no creation of new tx-1754291: Aug 05 10:04:02.560 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> play(). StartOutput()
called.
1754292: Aug 05 10:04:02.701 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1754293: Aug 05 10:04:02.749 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177018705
1754294: Aug 05 10:04:02.750 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,018,705,Exception=null
1754295: Aug 05 10:04:02.750 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,Sub-

Facility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177018706
1754296: Aug 05 10:04:02.750 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,018,706,Exception=null
1754297: Aug 05 10:04:02.750 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Time=1177021332
1754298: Aug 05 10:04:02.750 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,021,332,Exception=null
1754299: Aug 05 10:04:02.750 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177021332
1754300: Aug 05 10:04:02.750 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,021,332,Exception=null
1754301: Aug 05 10:04:02.931 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1754302: Aug 05 10:04:03.024 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms
elapsed since last write check.
1754303: Aug 05 10:04:03.024 WAT %MIVR-LIB_JASPER-7-UNK:Message
sent since last write check, resetting flag
1754304: Aug 05 10:04:03.258 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:3:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:3:1,started=true}] did not receive a message
1754305: Aug 05 10:04:03.262 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:5:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:5:1,started=true}] did not receive a message
1754306: Aug 05 10:04:03.266 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:4:1,started=true}] did not receive a message
1754307: Aug 05 10:04:03.266 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:1:1:1, started=true }] of session

[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message


1754308: Aug 05 10:04:03.452 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms
elapsed since last write check.
1754309: Aug 05 10:04:03.452 WAT %MIVR-LIB_JASPER-7-UNK:No
message sent since last write check, sending a KeepAliveInfo
1754310: Aug 05 10:04:03.468 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms
elapsed since last write check.
1754311: Aug 05 10:04:03.468 WAT %MIVR-LIB_JASPER-7-UNK:No
message sent since last write check, sending a KeepAliveInfo
1754312: Aug 05 10:04:03.484 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms
elapsed since last write check.
1754313: Aug 05 10:04:03.485 WAT %MIVR-LIB_JASPER-7-UNK:No
message sent since last write check, sending a KeepAliveInfo
1754314: Aug 05 10:04:03.497 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms
elapsed since last write check.
1754315: Aug 05 10:04:03.497 WAT %MIVR-LIB_JASPER-7-UNK:No
message sent since last write check, sending a KeepAliveInfo
1754316: Aug 05 10:04:03.707 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1754317: Aug 05 10:04:03.751 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177019707
1754318: Aug 05 10:04:03.751 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,019,707,Exception=null
1754319: Aug 05 10:04:03.751 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177019707
1754320: Aug 05 10:04:03.751 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,019,707,Exception=null
1754321: Aug 05 10:04:03.752 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Time=1177022334
1754322: Aug 05 10:04:03.752 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,022,334,Exception=null

1754323: Aug 05 10:04:03.752 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor


id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177022334
1754324: Aug 05 10:04:03.752 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,022,334,Exception=null
1754325: Aug 05 10:04:03.937 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1754326: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7-UNK:Received
message QUERY_QUEUE_STATISTICS_REQ
Message dump, excluding msg header (Length = 10 bytes):
0 0 fc 1 > 4 0 0 0 1
1754327: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7UNK:ClientConnMgr: Processing msg on
socket:Socket[addr=10.0.2.7,port=51999,localport=12028] Msg is
{length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64513
SkillGroupNum=1 }
1754328: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : Processing msg: { msg: length=10
type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64513 SkillGroupNum=1
socket: Socket[addr=10.0.2.7,port=51999,localport=12028] }
1754329: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting msg: { class
com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg
Rsrc: Req.ID:64513 } to rm MsgQ
1754330: Aug 05 10:04:04.192 WAT %MIVR-SS_RM-7-UNK:Processing
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg
Rsrc: Req.ID:64513
1754331: Aug 05 10:04:04.192 WAT %MIVR-SS_RM-7-UNK:Querying stats
for CSDID: 1
1754332: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[1]: 16778764[1548/1]
1754333: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[2]:
1754334: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[3]:
1754335: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[4]:
1754336: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[5]:
1754337: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[6]:
1754338: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[7]:
1754339: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[8]:

1754340: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1


Contacts in Queue[9]:
1754341: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[10]:
1754342: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:Posting the
statistics for CSDID 1
1754343: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message:
{ QUERY_QUEUE_STATISTICS_CONF }
1754344: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got a conf message and sending it on
{ Socket[addr=10.0.2.7,port=51999,localport=12028] msg: 224 and
invokeid: 64513 }
1754345: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513 SkillGroupNum=1
loggedInAgents=1 inSessionAgents=0 availableAgents=0
unAvailableAgents=1 inWorkAgents=0 selectedAgents=0
callsInPriorityQueue1=1 callsInPriorityQueue2=0
callsInPriorityQueue3=0 callsInPriorityQueue4=0
callsInPriorityQueue5=0 callsInPriorityQueue6=0
callsInPriorityQueue7=0 callsInPriorityQueue8=0
callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon
Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:04 WAT 2013
totalCall=6 oldestCallInQueue =7799 handledCallsToday=1
callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442
averageWaitDuration=448087 longestTalkDuration=23442
longestWaitDuration=2008167 to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] }
1754346: Aug 05 10:04:04.193 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754347: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754348: Aug 05 10:04:04.193 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61306,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-384
1754349: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61306,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-384,Original thread
priority=null,Time=null,Exception=null
1754350: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-

UNK:OutboundMessageprocessor : Q size after posting msg :


{ length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513
SkillGroupNum=1 loggedInAgents=1 inSessionAgents=0
availableAgents=0 unAvailableAgents=1 inWorkAgents=0
selectedAgents=0 callsInPriorityQueue1=1 callsInPriorityQueue2=0
callsInPriorityQueue3=0 callsInPriorityQueue4=0
callsInPriorityQueue5=0 callsInPriorityQueue6=0
callsInPriorityQueue7=0 callsInPriorityQueue8=0
callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon
Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:04 WAT 2013
totalCall=6 oldestCallInQueue =7799 handledCallsToday=1
callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442
averageWaitDuration=448087 longestTalkDuration=23442
longestWaitDuration=2008167} to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1754351: Aug 05 10:04:04.194 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-122-61306-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=1
1754352: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61306PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754353: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=QUERY_QUEUE_STATISTICS_CONF]
<QUERY_QUEUE_STATISTICS_CONF[length=-1
type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513 SkillGroupNum=1
loggedInAgents=1 inSessionAgents=0 availableAgents=0
unAvailableAgents=1 inWorkAgents=0 selectedAgents=0
callsInPriorityQueue1=1 callsInPriorityQueue2=0
callsInPriorityQueue3=0 callsInPriorityQueue4=0
callsInPriorityQueue5=0 callsInPriorityQueue6=0
callsInPriorityQueue7=0 callsInPriorityQueue8=0
callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon
Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:04 WAT 2013
totalCall=6 oldestCallInQueue =7799 handledCallsToday=1
callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442
averageWaitDuration=448087 longestTalkDuration=23442
longestWaitDuration=2008167]
1754354: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 6A 00 00 00 E0
...j....
MDATA:
0000: 00 00 FC 01 00 01 00 00
00 00 00 01 00 00 00
00 ................
0010: 00 00 00 01 00 00 00 00
00 00 00 00 00 00 00
00 ................
0020: 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 00
51 FE DD 03 51 FF 6A

84 ........Q...Q.j.
0040: 00 00 00 06 00 00 1E 77
.......w........
0050: 00 00 00 00 00 00 5B 92
[....W..[.
0060: 00 1E A4 67 3E 04 00 00
...g>.....

00 00 00 01 00 00 00 04
00 06 D6 57 00 00 5B 92

......

00 01

1754355: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :


Sent : { QUERY_QUEUE_STATISTICS_CONF to
Socket[addr=10.0.2.7,port=51999,localport=12028] }
1754356: Aug 05 10:04:04.195 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-122-61306,Thread priority=5,Time=2
1754357: Aug 05 10:04:04.195 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61306,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1754358: Aug 05 10:04:04.195 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-384,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61306
1754359: Aug 05 10:04:04.195 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61306,Original thread priority=null,Time=null,Exception=null
1754360: Aug 05 10:04:04.260 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:3:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:3:1,started=true}] did not receive a message
1754361: Aug 05 10:04:04.264 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:5:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:5:1,started=true}] did not receive a message
1754362: Aug 05 10:04:04.268 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:1:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message
1754363: Aug 05 10:04:04.268 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-

0:4:1,started=true}] did not receive a message


1754364: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7-UNK:Received
message HEARTBEAT_REQ
Message dump, excluding msg header (Length = 4 bytes):
0 0 bb ca
1754365: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7UNK:ClientConnMgr: Processing msg on
socket:Socket[addr=10.0.2.7,port=42812,localport=12028] Msg is
{length=4 type=HEARTBEAT_REQ,invokeId=48074 }
1754366: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : Processing msg: { msg: length=4
type=HEARTBEAT_REQ,invokeId=48074 socket:
Socket[addr=10.0.2.7,port=42812,localport=12028] }
1754367: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting HB conf: { HEARTBEAT_CONF
Socket:Socket[addr=10.0.2.7,port=42812,localport=12028]
invokeID:48074 }
1754368: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF }
1754369: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got a conf message and sending it on
{ Socket[addr=10.0.2.7,port=42812,localport=12028] msg: 6 and
invokeid: 48074 }
1754370: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=HEARTBEAT_CONF,invokeId=48074 to socket:
Socket[addr=10.0.2.7,port=42812,localport=12028] }
1754371: Aug 05 10:04:04.516 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754372: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754373: Aug 05 10:04:04.516 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET286-2531,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377
1754374: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-286-2531,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377,Original thread
priority=null,Time=null,Exception=null
1754375: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=HEARTBEAT_CONF,invokeId=48074} to socket:

Socket[addr=10.0.2.7,port=42812,localport=12028] is : 1
1754376: Aug 05 10:04:04.516 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-286-2531-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1754377: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-286-2531PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754378: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=HEARTBEAT_CONF]
<HEARTBEAT_CONF[length=-1 type=HEARTBEAT_CONF,invokeId=48074]
1754379: Aug 05 10:04:04.516 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 04 00 00 00 06
........
MDATA:
0000: 00 00 BB CA
....
1754380: Aug 05 10:04:04.517 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { HEARTBEAT_CONF to
Socket[addr=10.0.2.7,port=42812,localport=12028] }
1754381: Aug 05 10:04:04.517 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-286-2531,Thread priority=5,Time=1
1754382: Aug 05 10:04:04.517 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-286-2531,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754383: Aug 05 10:04:04.517 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-286-2531
1754384: Aug 05 10:04:04.517 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET286-2531,Original thread priority=null,Time=null,Exception=null
1754385: Aug 05 10:04:04.708 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1754386: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7-

CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor


id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177020713
1754387: Aug 05 10:04:04.757 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,020,713,Exception=null
1754388: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177020713
1754389: Aug 05 10:04:04.757 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,020,713,Exception=null
1754390: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Time=1177023339
1754391: Aug 05 10:04:04.757 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,023,339,Exception=null
1754392: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177023339
1754393: Aug 05 10:04:04.758 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,023,339,Exception=null
1754394: Aug 05 10:04:04.942 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1754395: Aug 05 10:04:05.266 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:3:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:3:1,started=true}] did not receive a message
1754396: Aug 05 10:04:05.270 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:5:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:5:1,started=true}] did not receive a message
1754397: Aug 05 10:04:05.274 WAT %MIVR-LIB_JASPER-7-UNK:Consumer

[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session


[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:4:1,started=true}] did not receive a message
1754398: Aug 05 10:04:05.274 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:1:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message
1754399: Aug 05 10:04:05.702 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> fileSendDone(),
finished=false
1754400: Aug 05 10:04:05.702 WAT %MIVR-LIB_MEDIA-7UNK:CMTSimplePromptQueue.clear() called, started=false, size=1
1754401: Aug 05 10:04:05.702 WAT %MIVR-LIB_MEDIA-7UNK:CMTSimplePromptQueue.clear() called, started=false, size=0
1754402: Aug 05 10:04:05.714 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1754403: Aug 05 10:04:05.762 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Time=1177024344
1754404: Aug 05 10:04:05.763 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,024,344,Exception=null
1754405: Aug 05 10:04:05.763 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177024345
1754406: Aug 05 10:04:05.763 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,024,345,Exception=null
1754407: Aug 05 10:04:05.763 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177021719
1754408: Aug 05 10:04:05.763 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,021,719,Exception=null
1754409: Aug 05 10:04:05.763 WAT %MIVR-EXECUTOR_MGR-7-

CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor


id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177021719
1754410: Aug 05 10:04:05.763 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,021,719,Exception=null
1754411: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:Received
message SET_AGENT_STATE_REQ
Message dump, excluding msg header (Length = 56 bytes):
0 0 0 96 0 0 0 1 0 2 0 0 0 0 0 0 0 0 0 0 1 6 5 9 0 0 2 0 5 1 0 c2
8 a g e n t _ 2 0 1 d Y a s H + L 2 2 o N k = 0
1754412: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7UNK:ClientConnMgr: Processing msg on
socket:Socket[addr=10.0.104.135,port=50937,localport=12028] Msg
is {length=56
type=SET_AGENT_STATE_REQ,invokeId=150,agentState=UNAVAILABLE,even
tReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agent
Pwd=***** }
1754413: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : Processing msg: { msg: length=56
type=SET_AGENT_STATE_REQ,invokeId=150,agentState=UNAVAILABLE,even
tReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agent
Pwd=***** socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754414: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:using agent
password from login message
1754415: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting msg: { CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False) } to
rm MsgQ
1754416: Aug 05 10:04:05.834 WAT %MIVR-SS_RM-7-UNK:Processing
msg: CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150
State:UNAVAILABLE Forced:False)
1754417: Aug 05 10:04:05.834 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processCTIUnavailableMsg(CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False))
1754418: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-3RESOURCE_STATE_CHANGE_FAILED:Resource state change failed: Module
Name=RM component,The description of a message sent from/to the
RM=CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150
State:UNAVAILABLE Forced:False),A specific description for a
trace=from state UNAVAILABLE to state UNAVAILABLE with reason
code = 0
1754419: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .postCTIMessage(CONTROL_FAILURE_CONF
Socket:Socket[addr=10.0.104.135,port=50937,localport=12028]
invokeID:150 failureCode:CF_INVALID_AGENT_WORKMODE errorCode:0
text:AD cannot request for resource to go from: UNAVAILABLE to
UNAVAILABLE with reason code = 0)

1754420: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Posting msg


CONTROL_FAILURE_CONF
Socket:Socket[addr=10.0.104.135,port=50937,localport=12028]
invokeID:150 failureCode:CF_INVALID_AGENT_WORKMODE errorCode:0
text:AD cannot request for resource to go from: UNAVAILABLE to
UNAVAILABLE with reason code = 0 in CTI Server's message queue
1754421: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:
1754422: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CONTROL_FAILURE_CONF }
1754423: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
PrevState: UNAVAILABLE PrevStateSet:false
1754424: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got a conf message and sending it on
{ Socket[addr=10.0.104.135,port=50937,localport=12028] msg: 35
and invokeid: 150 }
1754425: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
1754426: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=CONTROL_FAILURE_CONF,invokeId=150,failureCode=CF_INVALID_AGE
NT_WORKMODE,errorCode=0, text=AD cannot request for resource to
go from: UNAVAILABLE to UNAVAILABLE with reason code = 0 to
socket: Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754427: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754428: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754429: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET348-35,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324
1754430: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-348-35,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324,Original thread
priority=null,Time=null,Exception=null
1754431: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1
type=CONTROL_FAILURE_CONF,invokeId=150,failureCode=CF_INVALID_AGE
NT_WORKMODE,errorCode=0, text=AD cannot request for resource to
go from: UNAVAILABLE to UNAVAILABLE with reason code = 0} to

socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is :
1
1754432: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-348-35-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1754433: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-35PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754434: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CONTROL_FAILURE_CONF]
<CONTROL_FAILURE_CONF[length=-1
type=CONTROL_FAILURE_CONF,invokeId=150,failureCode=CF_INVALID_AGE
NT_WORKMODE,errorCode=0, text=AD cannot request for resource to
go from: UNAVAILABLE to UNAVAILABLE with reason code = 0]
1754435: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 67 00 00 00 23
...g...#
MDATA:
0000: 00 00 00 96 01 09 00 00
00 00 07 5B 41 44 20
63 ...........[AD c
0010: 61 6E 6E 6F 74 20 72 65
71 75 65 73 74 20 66 6F annot
request fo
0020: 72 20 72 65 73 6F 75 72
63 65 20 74 6F 20 67 6F r
resource to go
0030: 20 66 72 6F 6D 3A 20 55
4E 41 56 41 49 4C 41 42
from:
UNAVAILAB
0040: 4C 45 20 74 6F 20 55 4E
41 56 41 49 4C 41 42 4C LE to
UNAVAILABL
0050: 45 20 77 69 74 68 20 72
65 61 73 6F 6E 20 63 6F E with
reason co
0060: 64 65 20 3D 20 30 00
de = 0.
1754436: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CONTROL_FAILURE_CONF to
Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754437: Aug 05 10:04:05.835 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-348-35,Thread priority=5,Time=0
1754438: Aug 05 10:04:05.836 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-35,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754439: Aug 05 10:04:05.836 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,Sub-

Facility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-324,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-35
1754440: Aug 05 10:04:05.836 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET348-35,Original thread priority=null,Time=null,Exception=null
1754441: Aug 05 10:04:05.944 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1754442: Aug 05 10:04:06.267 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:3:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:3:1,started=true}] did not receive a message
1754443: Aug 05 10:04:06.271 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:5:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:5:1,started=true}] did not receive a message
1754444: Aug 05 10:04:06.275 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:4:1,started=true}] did not receive a message
1754445: Aug 05 10:04:06.275 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:1:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message
1754446: Aug 05 10:04:06.716 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1754447: Aug 05 10:04:06.768 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Time=1177025350
1754448: Aug 05 10:04:06.768 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,025,350,Exception=null
1754449: Aug 05 10:04:06.768 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177025350
1754450: Aug 05 10:04:06.768 WAT %MIVR-ENG-7-UNK:Executor trace:

Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,025,350,Exception=null
1754451: Aug 05 10:04:06.769 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177022725
1754452: Aug 05 10:04:06.769 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,022,725,Exception=null
1754453: Aug 05 10:04:06.769 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177022725
1754454: Aug 05 10:04:06.769 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,022,725,Exception=null
1754455: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:Received
message SET_AGENT_STATE_REQ
Message dump, excluding msg header (Length = 56 bytes):
0 0 0 97 0 0 0 1 0 3 0 0 0 0 0 0 0 0 0 0 1 6 5 9 0 0 2 0 5 1 0 c2
8 a g e n t _ 2 0 1 d Y a s H + L 2 2 o N k = 0
1754456: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7UNK:ClientConnMgr: Processing msg on
socket:Socket[addr=10.0.104.135,port=50937,localport=12028] Msg
is {length=56
type=SET_AGENT_STATE_REQ,invokeId=151,agentState=AVAILABLE,eventR
easonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPw
d=***** }
1754457: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : Processing msg: { msg: length=56
type=SET_AGENT_STATE_REQ,invokeId=151,agentState=AVAILABLE,eventR
easonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPw
d=***** socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754458: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:using agent
password from login message
1754459: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting msg: { CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:151 State:AVAILABLE Forced:False) } to rm
MsgQ
1754460: Aug 05 10:04:06.882 WAT %MIVR-SS_RM-7-UNK:Processing
msg: CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:151
State:AVAILABLE Forced:False)
1754461: Aug 05 10:04:06.882 WAT %MIVR-SS_RM-7-UNK:Agent

agent_2 .processCTIAvailableMsg(CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:151 State:AVAILABLE Forced:False))
1754462: Aug 05 10:04:06.882 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
New State:AVAILABLE Old State:UNAVAILABLE Reason code:0
1754463: Aug 05 10:04:06.883 WAT %MIVR-SS_ROUTEANDQUEUE-7UNK:Returning Voice Call Interruptible flag as true
1754464: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7UNK:ContactMgr.offerResource(agent_2)
1754465: Aug 05 10:04:06.883 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state: AVAILABLE
1754466: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7-UNK:Processing
msg: OfferRsrcReqMsg (Rsrc:agent_2)
1754467: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processOfferRsrcReqMsg(agent_2)
1754468: Aug 05 10:04:06.883 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - not calling updateOutboundStats for
resource: agent_2 because it's not a working outbound resource.
1754469: Aug 05 10:04:06.883 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013
1754470: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged -: offset= 3600000
1754471: Aug 05 10:04:06.883 WAT %MIVR-SS_RM-7-UNK:ESD 1
.getHighestPriorityContact() returning 16778764 [1548/1]
1754472: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged - resource: 39, new state: 3
1754473: Aug 05 10:04:06.883 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013
1754474: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7UNK:writeASDRToDatabase
1754475: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setAllocatedResource(agent_2)
1754476: Aug 05 10:04:06.883 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0
1754477: Aug 05 10:04:06.884 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setSelectedEsd(1)
1754478: Aug 05 10:04:06.884 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1754479: Aug 05 10:04:06.884 WAT %MIVR-ICD_CTI-7-

UNK:EventHandler:got rsrcStateChangedEvent
1754480: Aug 05 10:04:06.884 WAT %MIVR-SS_CM-7-UNK:returning
16778764 [1548/1] CSQ:Name:HBNG_MAIN_CSQ ID:1 from
ContactMgr.offerResource(agent_2)
1754481: Aug 05 10:04:06.884 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {AGENT_STATE_EVENT:
Socket:Socket[addr=10.0.104.135,port=50937,localport=12028]
monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID
= 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode =
0, agentID = agent_2, agentExtension = 9002, agentID_Long =
agent_2 } to outboundQ
1754482: Aug 05 10:04:06.885 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1754483: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1754484: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG
Socket:Socket[addr=10.0.104.135,port=50937,localport=12028]
invokeID:151 } to outboundQ
1754485: Aug 05 10:04:06.885 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .contactOffered(16778764[1548/1])
1754486: Aug 05 10:04:06.885 WAT %MIVR-SS_OB-7-UNK:Posting
OutboundRsrcStateChangedMsg for agent_2
1754487: Aug 05 10:04:06.885 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), try to get channel base class is
=com.cisco.contact.ContactControlChannel
1754488: Aug 05 10:04:06.885 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), return channel:TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE]
1754489: Aug 05 10:04:06.885 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=2,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754490: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0,
peripheralType=21, skillGroupState=3, stateDuration=0,
skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0,
agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0,
agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,

CTIClientSignature=null, agentID=agent_2, agentExtension=9002,


agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] }
1754491: Aug 05 10:04:06.885 WAT %MIVR-SS_OB-7UNK:OutboundRsrcStateChangedMsg:Processing msg:
OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:3, csqID:-1)
1754492: Aug 05 10:04:06.886 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754493: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .addContact(16778764 [1548/1], IAQ, null, false)
1754494: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Resource
agent_2 .addContact(16778764 [1548/1], IAQ, false
1754495: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .addAssociatedContact(Contact:RmCm contact
16778764[1548/1] (260)
1754496: Aug 05 10:04:06.886 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .addAssociatedResource(agent_2)
1754497: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7UNK:Resource.updateContactExtTypeMap()the context map is null
1754498: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
New State:RESERVED Old State:AVAILABLE Reason code:0
1754499: Aug 05 10:04:06.886 WAT %MIVR-SS_ROUTEANDQUEUE-7UNK:Returning Voice Call Interruptible flag as true
1754500: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Task:
26000000345 Ready to interrupt the Application task. [Resource =
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, Selected Esd
= 1, Contact = 1548/1]
1754501: Aug 05 10:04:06.886 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RM,Executor
id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL
1754502: Aug 05 10:04:06.886 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating
clientInfoTable: Socket to SocketInfo:
: Socket[addr=10.0.2.7,port=51833,localport=12028],
SocketInfo:ServicesGranted:22 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013
executor:com.cisco.executor.QueuedExecutor@a90484
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e
sessionValid:true Client ID:10.0.2.7IPPASvr
: Socket[addr=10.0.104.135,port=50937,localport=12028],
SocketInfo:ServicesGranted:7 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013

executor:com.cisco.executor.QueuedExecutor@1ac00a8
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189
sessionValid:true Client ID:agent_2
: Socket[addr=10.0.108.41,port=57007,localport=12028],
SocketInfo:ServicesGranted:7 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:46 WAT 2013
executor:com.cisco.executor.QueuedExecutor@10416f0
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f
sessionValid:true Client ID:agent_1
: Socket[addr=10.0.2.7,port=42812,localport=12028],
SocketInfo:ServicesGranted:794102 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013
executor:com.cisco.executor.QueuedExecutor@1f58c28
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6
sessionValid:true Client ID:ClientID
: Socket[addr=10.0.2.7,port=51999,localport=12028],
SocketInfo:ServicesGranted:262198 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013
executor:com.cisco.executor.QueuedExecutor@1c3bf27
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73
sessionValid:true Client ID:ClientID
: Socket[addr=10.0.2.7,port=51992,localport=12028],
SocketInfo:ServicesGranted:22 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:40 WAT 2013
executor:com.cisco.executor.QueuedExecutor@78995e
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77
sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028],
Socket[addr=10.0.104.135,port=50937,localport=12028],
AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets:
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 16 - Sockets:
Socket[addr=10.0.2.7,port=51992,localport=12028],
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=51833,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 262144 - Sockets:
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 1 - Sockets:
Socket[addr=10.0.108.41,port=57007,localport=12028],
Socket[addr=10.0.104.135,port=50937,localport=12028],
1754503: Aug 05 10:04:06.886 WAT %MIVR-SS_OB-7UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2,
state:3

1754504: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Executor


trace: Action=EXECUTE_CMD,Executor
id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754505: Aug 05 10:04:06.887 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state: RESERVED
1754506: Aug 05 10:04:06.887 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0,
peripheralType=21, skillGroupState=3, stateDuration=0,
skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0,
agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0,
agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various
sockets }
1754507: Aug 05 10:04:06.887 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=2,Listener
Class=null,Listener=null
1754508: Aug 05 10:04:06.887 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - not calling updateOutboundStats for
resource: agent_2 because it's not a working outbound resource.
1754509: Aug 05 10:04:06.887 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_RM,Executor id=INTERRUPT,Thread=MIVR_SS_RM_INTERRUPT98-59,Thread priority=5,Original Thread=ExecutorManagerImpl.pool309
1754510: Aug 05 10:04:06.887 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged -: offset= 3600000
1754511: Aug 05 10:04:06.887 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged - resource: 39, new state: 9
1754512: Aug 05 10:04:06.887 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013
1754513: Aug 05 10:04:06.887 WAT %MIVR-CRA_HRDM-7UNK:writeASDRToDatabase
1754514: Aug 05 10:04:06.887 WAT %MIVR-SS_RM-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=INTERRUPT,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_RM_INTERRUP

T-98-59,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-309,Original thread
priority=null,Time=null,Exception=null
1754515: Aug 05 10:04:06.887 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754516: Aug 05 10:04:06.887 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App
Contact Id:289
1754517: Aug 05 10:04:06.887 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
PrevState: AVAILABLE PrevStateSet:true
1754518: Aug 05 10:04:06.887 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got rsrcStateChangedEvent
1754519: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013
1754520: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754521: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0
1754522: Aug 05 10:04:06.888 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
1754523: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1754524: Aug 05 10:04:06.888 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RM,Executor
id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Thread=MIVR_SS_RM_INTE
RRUPT-98-59-INTERRUPT_RSRC_AVAIL,Thread priority=5,Time=1
1754525: Aug 05 10:04:06.888 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM

anager@15ebe2d
1754526: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null
monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID
= 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode =
0, agentID = agent_2, agentExtension = 9002, agentID_Long =
agent_2 } to outboundQ
1754527: Aug 05 10:04:06.888 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET138-11412,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275
1754528: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-138-11412,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275,Original thread
priority=null,Time=null,Exception=null
1754529: Aug 05 10:04:06.888 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11412-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754530: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=3,
stateDuration=0, skillGroupNumber=-1, skillGroupID=-1,
skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket:
Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1754531: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11412PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754532: Aug 05 10:04:06.889 WAT %MIVR-SS_RM-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor
type=null,Thread=MIVR_SS_RM_INTERRUPT-98-59INTERRUPT_RSRC_AVAIL,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754533: Aug 05 10:04:06.889 WAT %MIVR-SS_RM-7-UNK:Task:

26000000345 Start interrupting the task.


1754534: Aug 05 10:04:06.889 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=3, stateDuration=0, skillGroupNumber=-1,
skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754535: Aug 05 10:04:06.889 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754536: Aug 05 10:04:06.889 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1754537: Aug 05 10:04:06.889 WAT %MIVR-SS_OB-7-UNK:Posting
OutboundRsrcStateChangedMsg for agent_2
1754538: Aug 05 10:04:06.889 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754539: Aug 05 10:04:06.889 WAT %MIVR-SS_OB-7UNK:OutboundRsrcStateChangedMsg:Processing msg:
OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:9, csqID:1)
1754540: Aug 05 10:04:06.889 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48016,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-239
1754541: Aug 05 10:04:06.889 WAT %MIVR-APP_MGR-7-UNK:request to
interrupt application task; priority=0 for Task id=26000000345
1754542: Aug 05 10:04:06.889 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co

m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1754543: Aug 05 10:04:06.890 WAT %MIVR-SS_OB-7UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2,
state:9
1754544: Aug 05 10:04:06.890 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
03 ................
0010: 00 00 00 00 FF FF FF FF
FF FF FF FF 00 00 00
03 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754545: Aug 05 10:04:06.890 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=3,Listener
Class=null,Listener=null
1754546: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-UNK:acquiring
lock for Task id=26000000345
1754547: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-UNK:lock
acquired for Task id=26000000345
1754548: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7INTERRUPTING_TASK:Application task is interrupting:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Interruption=Resource Available Interruption: Rsrc
Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD:
1
1754549: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2
agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754550: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754551: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(E
xecutorStubImpl.java:690)
1754552: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor

StubImpl.java:486)
1754553: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:762)
1754554: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION: at
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Pooled
Executor.java:768)
1754555: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(P
ooledExecutorStubImpl.java:99)
1754556: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory
.java:853)
1754557: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:action stack
is not empty so get the first one to try to interrupt it for Task
id=26000000345
1754558: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering interrupt() for Task
id=26000000345: Exception=Resource Available Interruption: Rsrc
Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD:
1
1754559: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2
agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754560: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754561: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(E
xecutorStubImpl.java:690)
1754562: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:486)
1754563: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:762)
1754564: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Pooled
Executor.java:768)
1754565: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(P
ooledExecutorStubImpl.java:99)
1754566: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory
.java:853)
1754567: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is not yet done so interrupting for Task
id=26000000345
1754568: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:interrupting
real action for Task id=26000000345
1754569: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is: SleepAction[timeout=30000] for Task
id=26000000345

1754570: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:sleep


interrupted
1754571: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:done
interrupting real action for Task id=26000000345
1754572: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:sleep was
interrupted
1754573: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:waiting for
the task to be done or the interruption to be cleared for Task
id=26000000345
1754574: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is throwing back an interruption from
run() for Task id=26000000345: Exception=Resource Available
Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002,
available on ESD: 1
1754575: Aug 05 10:04:06.891 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48016,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-239,Original thread
priority=null,Time=null,Exception=null
1754576: Aug 05 10:04:06.892 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] }
1754577: Aug 05 10:04:06.892 WAT %MIVR-APP_MGR-7EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2
agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754578: Aug 05 10:04:06.892 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11412,Thread priority=5,Time=5
1754579: Aug 05 10:04:06.892 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754580: Aug 05 10:04:06.892 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=3,
stateDuration=0, skillGroupNumber=-1, skillGroupID=-1,
skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1754581: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(E
xecutorStubImpl.java:690)

1754582: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:Executor


trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11412,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1754583: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:486)
1754584: Aug 05 10:04:06.893 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48016-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=4
1754585: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:762)
1754586: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48016PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=4,Exception=null
1754587: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION: at
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Pooled
Executor.java:768)
1754588: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(P
ooledExecutorStubImpl.java:99)
1754589: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=3, stateDuration=0, skillGroupNumber=-1,
skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754590: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory
.java:853)
1754591: Aug 05 10:04:06.893 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11412
1754592: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7-UNK:action

terminated with an exception for Task id=26000000345


1754593: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET138-11412,Original thread priority=null,Time=null,Exception=null
1754594: Aug 05 10:04:06.893 WAT %MIVR-APP_MGR-7POPING_ACTION:Poping action:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Action=SleepAction[timeout=30000],Type=Interruptib
le action
1754595: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
03 ................
0010: 00 00 00 00 FF FF FF FF
FF FF FF FF 00 00 00
03 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754596: Aug 05 10:04:06.894 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering done() for Task
id=26000000345
1754597: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51992,localport=12028] }
1754598: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754599: Aug 05 10:04:06.894 WAT %MIVR-APP_MGR-7UNK:interruptible action is marking itself has done for Task
id=26000000345
1754600: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread

priority=null,Time=null,Exception=null
1754601: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48016,Thread priority=5,Time=6
1754602: Aug 05 10:04:06.894 WAT %MIVR-APP_MGR-7UNK:interruptible action is exiting done() for Task
id=26000000345
1754603: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61307,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-350
1754604: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48016,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=6,Exception=null
1754605: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61307,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-350,Original thread
priority=null,Time=null,Exception=null
1754606: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-239,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48016
1754607: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-239,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET120-48016,Original thread priority=null,Time=null,Exception=null
1754608: Aug 05 10:04:06.894 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=3,
stateDuration=0, skillGroupNumber=-1, skillGroupID=-1,
skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket:

Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1754609: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61307-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1754610: Aug 05 10:04:06.894 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754611: Aug 05 10:04:06.895 WAT %MIVR-APP_MGR-7STEP_FAILURE:Failure to execute a step:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Step id=52,Step
Class=com.cisco.wfframework.steps.core.StepDelay,Step
Description=Delay 30 sec,Exception=Resource Available
Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002,
available on ESD: 1
1754612: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61307PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754613: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754614: Aug 05 10:04:06.895 WAT %MIVR-APP_MGR-7EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2
agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754615: Aug 05 10:04:06.895 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET348-36,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-370
1754616: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=3, stateDuration=0, skillGroupNumber=-1,
skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,

maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,


numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754617: Aug 05 10:04:06.895 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-348-36,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-370,Original thread
priority=null,Time=null,Exception=null
1754618: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754619: Aug 05 10:04:06.896 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-36-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=2
1754620: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(E
xecutorStubImpl.java:690)
1754621: Aug 05 10:04:06.896 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=3,
stateDuration=0, skillGroupNumber=-1, skillGroupID=-1,
skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1754622: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:486)
1754623: Aug 05 10:04:06.896 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-36PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=2,Exception=null
1754624: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:762)
1754625: Aug 05 10:04:06.896 WAT %MIVR-ICD_CTI-7-UNK:writing...

MHDR:
0000: 00 00
...U....
MDATA:
0000: 00
03 ................
0010: 00 00 00 00 FF
03 ................
0020: 00 00 00 00 00
00 ................
0030: 00 00 00 00 00
32 ............9002
0040: 00 05 08 61 67
...agent_2...age
0050: 6E 74 5F 32 00

00 55 00 00 00 1E
00 00 00 00 00 00 01

00 00 00 00 00 15 00

FF FF FF

FF FF FF FF 00 00 00

01 00 00

00 00 00 00 00 00 00

00 00 01

00 00 04 05 39 30 30

65 6E 74

5F 32 00 C2 08 61 67 65
nt_2.

1754626: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION: at


EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Pooled
Executor.java:768)
1754627: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF }
1754628: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=3, stateDuration=0, skillGroupNumber=-1,
skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
1754629: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51999,localport=12028] }
1754630: Aug 05 10:04:06.897 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(P
ooledExecutorStubImpl.java:99)
1754631: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got a conf message and sending it on
{ Socket[addr=10.0.104.135,port=50937,localport=12028] msg: 39
and invokeid: 151 }
1754632: Aug 05 10:04:06.897 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory
.java:853)
1754633: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803

17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Step id=4,Step Class=null,Step
Description=Interruption Handler: Select Resource (--Triggering
Contact-- from CSQ) /* Select an available resource ... */
1754634: Aug 05 10:04:06.898 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000345 : Interruption Handler: Select Resource (-Triggering Contact-- from CSQ) /* Select an available
resource ... */
1754635: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Invoking
interruption handler step: Task
Id=26000000345,Interruption=Resource Available Interruption: Rsrc
Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD:
1,WFAppStep=com.cisco.wf.steps.iaq.SelectResourceStep@1a73b,WFSte
p=Select Resource (--Triggering Contact-- from CSQ) /* Select an
available resource ...
*/,data=com.cisco.wf.steps.iaq.InterruptData@40b9c9
1754636: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Interrupting
SelectResourceStep with: Resource Available Interruption: Rsrc
Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD:
1
1754637: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Interrupting-CSQ
SelectResourceStep
1754638: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Found available resource
1754639: Aug 05 10:04:06.898 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1754640: Aug 05 10:04:06.898 WAT %MIVR-EXPR_MGR-7-UNK:modifying
identifier 'selectedResource' (1) = User[type=Call Manager
User,id=agent_2,authenticated=true]
1754641: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Interruption
handler registered: Task Id=26000000345,Interruption=Resource
UnAvailable Interruption: agent_2
agent_2,WFAppStep=com.cisco.wf.steps.iaq.SelectResourceStep@1a73b
,WFStep=com.cisco.wfframework.obj.WFBeanStep@1dc7345,data=com.cis
co.wf.steps.iaq.InterruptData@40b9c9
1754642: Aug 05 10:04:06.898 WAT %MIVR-SS_CM-7-UNK:ConnectingFlag
is set true, call contact: 1548/1
1754643: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Connect option false,
return SELECTED branch
1754644: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Clearing interruption:
Resource Available Interruption: Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754645: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor

id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61307,Thread priority=5,Time=4
1754646: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:action is
now done or interruption is now cleared for Task id=26000000345
1754647: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
03 ................
0010: 00 00 00 00 FF FF FF FF
FF FF FF FF 00 00 00
03 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754648: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61307,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1754649: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=SET_AGENT_STATE_CONF,invokeId=151 to socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754650: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754651: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-350,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61307
1754652: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:currently
not interruptible as there are no interruptible actions on the
stack for Task id=26000000345
1754653: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:let's wait
forever for an interruptible action for Task id=26000000345
1754654: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-350,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61307,Original thread priority=null,Time=null,Exception=null
1754655: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Clearing
interruption for Task id=26000000345: Exception=Resource
Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ
Extn:9002, available on ESD: 1

1754656: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor


id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-36,Thread priority=5,Time=4
1754657: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2
agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754658: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-36,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1754659: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
1754660: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-370,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-36
1754661: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(E
xecutorStubImpl.java:690)
1754662: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-370,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET348-36,Original thread priority=null,Time=null,Exception=null
1754663: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:486)
1754664: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:762)
1754665: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION: at
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Pooled
Executor.java:768)
1754666: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(P
ooledExecutorStubImpl.java:99)
1754667: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory
.java:853)
1754668: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Waking up
interrupters because pending interruption was cleared for Task
id=26000000345
1754669: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: Connect (-Triggering Contact-- to selectedResource) /* Connect the caller
to ... */,Task Id=26000000345

1754670: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:checking for


interruption for Task id=26000000345
1754671: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000345
1754672: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
1754673: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754674: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET348-37,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373
1754675: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-348-37,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373,Original thread
priority=null,Time=null,Exception=null
1754676: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=SET_AGENT_STATE_CONF,invokeId=151} to socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1754677: Aug 05 10:04:06.898 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1754678: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-348-37-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=0
1754679: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-37PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754680: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0,
peripheralType=21, skillGroupState=8, stateDuration=0,
skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0,
agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0,
agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,

agentInstrument=null, agentID_Long=agent_2, duration=-1,


nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] }
1754681: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=SET_AGENT_STATE_CONF]
<SET_AGENT_STATE_CONF[length=-1
type=SET_AGENT_STATE_CONF,invokeId=151]
1754682: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 04 00 00 00 27
.......'
MDATA:
0000: 00 00 00 97
....
1754683: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { SET_AGENT_STATE_CONF to
Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754684: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-348-37,Thread priority=5,Time=1
1754685: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-37,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754686: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-373,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-37
1754687: Aug 05 10:04:06.899 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-373,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET348-37,Original thread priority=null,Time=null,Exception=null
1754688: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:task
interruption was cleared for Task id=26000000345
1754689: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:releasing
lock for Task id=26000000345
1754690: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7TASK_INTERRUPTED:Application task was interrupted:
Application=MessageCallback,Task
id=26000000345,Interruption=Resource Available Interruption: Rsrc
Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD:
1
1754691: Aug 05 10:04:06.899 WAT %MIVR-SS_RM-7-UNK:Task:
26000000345 Interrupting the task has been successful.

1754692: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RM,Executor


id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Thread=MIVR_SS_RM_INTE
RRUPT-98-59,Thread priority=5,Time=13
1754693: Aug 05 10:04:06.899 WAT %MIVR-SS_RM-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor
type=null,Thread=MIVR_SS_RM_INTERRUPT-98-59,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=13,Exception=null
1754694: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=SS_RM,Executor
id=INTERRUPT,Thread=ExecutorManagerImpl.pool-309,Thread
priority=5,Original Thread=MIVR_SS_RM_INTERRUPT-98-59
1754695: Aug 05 10:04:06.899 WAT %MIVR-SS_RM-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=INTERRUPT,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=ExecutorManagerImpl
.pool-309,Thread priority=5,Original Thread=MIVR_SS_RM_INTERRUPT98-59,Original thread priority=null,Time=null,Exception=null
1754696: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #2 for Task id=26000000345
1754697: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000345
1754698: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Step id=5,Step
Class=com.cisco.wf.steps.iaq.ConnectStep,Step Description=Connect
(--Triggering Contact-- to selectedResource) /* Connect the
caller to ... */
1754699: Aug 05 10:04:06.899 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000345 : Connect (--Triggering Contact-- to
selectedResource) /* Connect the caller to ... */
1754700: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Executing ConnectStep
1754701: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), try to get channel base class is
=com.cisco.wf.subsystems.rmcm.ICDChannel
1754702: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), return channel:Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]

1754703: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), try to get channel base class is
=com.cisco.contact.ContactControlChannel
1754704: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), return channel:TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE]
1754705: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Connecting to resource: agent_2
1754706: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Performing consult
1754707: Aug 05 10:04:06.899 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setProcessSessionCancelledExecuted(false)
1754708: Aug 05 10:04:06.899 WAT %MIVR-SS_CM-7-UNK:Reseting All
the flags of CallContact to false
1754709: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:Interruption
handler registered: Task Id=26000000345,Interruption=Resource
UnAvailable Interruption: agent_2
agent_2,WFAppStep=com.cisco.wf.steps.iaq.ConnectStep@e9f7dc,WFSte
p=com.cisco.wfframework.obj.WFBeanStep@13e51a,data=null
1754710: Aug 05 10:04:06.899 WAT %MIVR-SS_CM-7-UNK:ConnectingFlag
is set true, call contact: 1548/1
1754711: Aug 05 10:04:06.899 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.getCapability(class
com.cisco.user.AgentCapability), UserId: agent_2
1754712: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000345
1754713: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000345
1754714: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000345
1754715: Aug 05 10:04:06.899 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, transfer(9002, 10000,
ACKNOWLEDGED)
1754716: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating
clientInfoTable: Socket to SocketInfo:
: Socket[addr=10.0.2.7,port=51833,localport=12028],
SocketInfo:ServicesGranted:22 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013
executor:com.cisco.executor.QueuedExecutor@a90484
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e
sessionValid:true Client ID:10.0.2.7IPPASvr
: Socket[addr=10.0.104.135,port=50937,localport=12028],
SocketInfo:ServicesGranted:7 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013
executor:com.cisco.executor.QueuedExecutor@1ac00a8
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189
sessionValid:true Client ID:agent_2
: Socket[addr=10.0.108.41,port=57007,localport=12028],
SocketInfo:ServicesGranted:7 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:46 WAT 2013

executor:com.cisco.executor.QueuedExecutor@10416f0
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f
sessionValid:true Client ID:agent_1
: Socket[addr=10.0.2.7,port=42812,localport=12028],
SocketInfo:ServicesGranted:794102 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013
executor:com.cisco.executor.QueuedExecutor@1f58c28
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6
sessionValid:true Client ID:ClientID
: Socket[addr=10.0.2.7,port=51999,localport=12028],
SocketInfo:ServicesGranted:262198 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013
executor:com.cisco.executor.QueuedExecutor@1c3bf27
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73
sessionValid:true Client ID:ClientID
: Socket[addr=10.0.2.7,port=51992,localport=12028],
SocketInfo:ServicesGranted:22 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:40 WAT 2013
executor:com.cisco.executor.QueuedExecutor@78995e
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77
sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028],
Socket[addr=10.0.104.135,port=50937,localport=12028],
AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets:
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 16 - Sockets:
Socket[addr=10.0.2.7,port=51992,localport=12028],
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=51833,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 262144 - Sockets:
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 1 - Sockets:
Socket[addr=10.0.108.41,port=57007,localport=12028],
Socket[addr=10.0.104.135,port=50937,localport=12028],
1754717: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0,
peripheralType=21, skillGroupState=8, stateDuration=0,
skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0,
agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0,
agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,

agentInstrument=null, agentID_Long=agent_2, duration=-1,


nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] to various
sockets }
1754718: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754719: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754720: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET138-11413,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-384
1754721: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-138-11413,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-384,Original thread
priority=null,Time=null,Exception=null
1754722: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=8,
stateDuration=0, skillGroupNumber=1, skillGroupID=-1,
skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket:
Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1754723: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754724: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread

priority=null,Time=null,Exception=null
1754725: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48017,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377
1754726: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48017,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377,Original thread
priority=null,Time=null,Exception=null
1754727: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=8,
stateDuration=0, skillGroupNumber=1, skillGroupID=-1,
skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1754728: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754729: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754730: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61308,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324
1754731: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61308,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324,Original thread
priority=null,Time=null,Exception=null
1754732: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-

Facility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61308-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754733: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=8,
stateDuration=0, skillGroupNumber=1, skillGroupID=-1,
skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0
1754734: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61308PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754735: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1754736: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=8, stateDuration=0, skillGroupNumber=1,
skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754737: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754738: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK

ET-120-48017-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754739: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48017PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754740: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
FF FF FF FF 00 00 00
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754741: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11413-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1754742: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51999,localport=12028] }
1754743: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11413PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754744: Aug 05 10:04:06.900 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61308,Thread priority=5,Time=0
1754745: Aug 05 10:04:06.900 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61308,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754746: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET348-38,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275

1754747: Aug 05 10:04:06.904 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:


appId=5 confId=195 parId=0 -> finalize rtprecorder
1754748: Aug 05 10:04:06.904 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:
appId=5 confId=195 parId=0 -> closeStream(), port=24942
1754749: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-348-38,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275,Original thread
priority=null,Time=null,Exception=null
1754750: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=8,
stateDuration=0, skillGroupNumber=1, skillGroupID=-1,
skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]} to socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1754751: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=8, stateDuration=0, skillGroupNumber=1,
skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754752: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
FF FF FF FF 00 00 00
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65

...agent_2...age
0050: 6E 74 5F 32 00

nt_2.

1754753: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :


Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] }
1754754: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11413,Thread priority=5,Time=4
1754755: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11413,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1754756: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-384,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11413
1754757: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-384,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET138-11413,Original thread priority=null,Time=null,Exception=null
1754758: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002
1754759: Aug 05 10:04:06.904 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754760: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-324,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61308
1754761: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-324,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61308,Original thread priority=null,Time=null,Exception=null
1754762: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,

peripheralID=1, sessionID=0, peripheralType=21,


skillGroupState=8, stateDuration=0, skillGroupNumber=1,
skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754763: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
FF FF FF FF 00 00 00
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754764: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51992,localport=12028] }
1754765: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-38-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=4
1754766: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-38PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=4,Exception=null
1754767: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=8, stateDuration=0, skillGroupNumber=1,
skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,

reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,


0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
1754768: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
FF FF FF FF 00 00 00
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754769: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.104.135,port=50937,localport=12028] }
1754770: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-38,Thread priority=5,Time=5
1754771: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-38,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1754772: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-38
1754773: Aug 05 10:04:06.905 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET348-38,Original thread priority=null,Time=null,Exception=null
1754774: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2030,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-239
1754775: Aug 05 10:04:06.905 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2030,Thread priority=5,Original

Thread=ExecutorManagerImpl.pool-239,Original thread
priority=null,Time=null,Exception=null
1754776: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession([1549/1,1548/1],180000,true,null,fa
lse)
1754777: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession([...,1549/1,...],0,180000,true)
1754778: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Session
cache miss for mapping id: 1549/1
1754779: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession([...,1548/1,...],1,180000,true)
1754780: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Session
cache hit for mapping id: 1548/1
1754781: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession().updateMapping(1548/1) - id=0010xee6b2932
1754782: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1754783: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.defineStub(session,001-0xee6b2932)
1754784: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionStub(session,001-0xee6b2932) - id=001-0xee6b2933
1754785: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1754786: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1754787: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:There
are still 2 contacts - id=001-0xee6b2932
1754788: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Changing
state to SESSION_CREATED - id=001-0xee6b2933
1754789: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession().addMapping(1549/1,180000) id=001-0xee6b2933
1754790: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Changing
state to SESSION_IDLE - id=001-0xee6b2933
1754791: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Thread=MIVR_SS_TEL_TPG_
EXE-41-2030-CONSULT_CALL_OBS:9002,Thread priority=5,Time=1
1754792: Aug 05 10:04:06.905 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.sessionCreated() called.
1754793: Aug 05 10:04:06.906 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2030CONSULT_CALL_OBS:9002,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754794: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Sessi
on[id=001-

0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_CREATED] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_CREATED,time=1375693446905]
at Mon Aug 05 10:04:06 WAT 2013
1754795: Aug 05 10:04:06.906 WAT %MIVR-SESSION_MGR-7-UNK:Session
created with id=001-0xee6b2933 and mapping id: 1549/1
1754796: Aug 05 10:04:06.906 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.checkForDispose() - id=001-0xee6b2933
1754797: Aug 05 10:04:06.906 WAT %MIVR-SESSION_MGR-7UNK:Dispatching the CHECK_DISPOSE to the executor for
asynchronous processing.
1754798: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Sessi
on[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_CREATED] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013
1754799: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[
id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_IDLE] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013
1754800: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[
id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_IDLE] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013
1754801: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Sessi
on[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_CREATED] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
1754802: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7-

EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CREATED


1754803: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754804: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.sessionIdle() called.
1754805: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Thread=MIVR_SS_RTR_EVENTS-380-SESSION_CREATED,Thread priority=5,Time=0
1754806: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CREATED,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754807: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48017,Thread priority=5,Time=5
1754808: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=0
1754809: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Sessi
on[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_CREATED] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch
Time=1,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1754810: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754811: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-

DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Sessi
on[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_CREATED] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch
Time=1,Listener Class=null,Listener=null
1754812: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[
id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_IDLE] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013,Queue Time=1
1754813: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_IDLE
1754814: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SESSION_MGR,Executor id=GC,Mnemonic=CHECK_DISPOSE
1754815: Aug 05 10:04:06.907 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48017,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1754816: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=GC,Mnemonic=CHECK_DISPOSE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754817: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48017
1754818: Aug 05 10:04:06.907 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET120-48017,Original thread priority=null,Time=null,Exception=null
1754819: Aug 05 10:04:06.907 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=SESSION_IDLE,Executor

type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754820: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SESSION_MGR,Executor
id=GC,Mnemonic=CHECK_DISPOSE,Thread=MIVR_SESSION_MGR_GC-11-0CHECK_DISPOSE,Thread priority=7,Time=1
1754821: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=GC,Mnemonic=CHECK_DISPOSE,Executor
type=null,Thread=MIVR_SESSION_MGR_GC-11-0-CHECK_DISPOSE,Thread
priority=7,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754822: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.executor.run() - id=001-0xee6b2933
1754823: Aug 05 10:04:06.907 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[
id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_IDLE] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013,Queue Time=1,Dispatch
Time=1,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1754824: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_IDLE,Thread=MIVR_SS_RTR_EVENTS-38-0SESSION_IDLE,Thread priority=5,Time=1
1754825: Aug 05 10:04:06.907 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=SESSION_IDLE,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_IDLE,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754826: Aug 05 10:04:06.907 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[
id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_IDLE] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013,Queue Time=1,Dispatch
Time=1,Listener Class=null,Listener=null

1754827: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Clearing


check for dispose pending flag - id=001-0xee6b2933
1754828: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.checkingForChildDispose() - id=001-0xee6b2933
1754829: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.cleanForChildDispose() - id=001-0xee6b2933
1754830: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.cleanMappings() - id=001-0xee6b2933
1754831: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.cleanMappings() == 180000 msecs - id=0010xee6b2933
1754832: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:starting
timer - id=001-0xee6b2933 with timeout of 180000 msecs; start
time at Mon Aug 05 10:04:06 WAT 2013
1754833: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_IDLE,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=1
1754834: Aug 05 10:04:06.907 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=SESSION_IDLE,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754835: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,SubFacility=SESSION_MGR,Executor id=CLOCK,Mnemonic=CHILD,Time=180000
1754836: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Executor
trace: Action=EXECUTE_CMD_AFTER,Executor
id=CLOCK,Mnemonic=CHILD,Executor type=null,Thread=null,Thread
priority=null,Original Thread=null,Original thread
priority=null,Time=180,000,Exception=null
1754837: Aug 05 10:04:06.908 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SESSION_MGR,Executor
id=GC,Mnemonic=CHECK_DISPOSE,Thread=MIVR_SESSION_MGR_GC-110,Thread priority=7,Time=1
1754838: Aug 05 10:04:06.908 WAT %MIVR-SESSION_MGR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=GC,Mnemonic=CHECK_DISPOSE,Executor
type=null,Thread=MIVR_SESSION_MGR_GC-11-0,Thread
priority=7,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754839: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1754840: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread

priority=null,Time=null,Exception=null
1754841: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2031,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-350
1754842: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2031,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-350,Original thread
priority=null,Time=null,Exception=null
1754843: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2031-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1754844: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1754845: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031CALL_EVENT_LOG:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754846: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060
1754847: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343 Got CiscoTermConnSelectChangedEv
MCB_0052, events on the AddressCallObserver.
1754848: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754849: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2031,Thread priority=5,Time=0
1754850: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
1754851: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL

_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread
priority=5,Time=0
1754852: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754853: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060
1754854: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_IN_STOPPED:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754855: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754856: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0,Thread priority=5,Time=0
1754857: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754858: Aug 05 10:04:06.910 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345
com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1754859: Aug 05 10:04:06.911 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TE
L_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread
priority=5,Time=0
1754860: Aug 05 10:04:06.911 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_OUT_STOPPED:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754861: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,Sub-

Facility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052
1754862: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> muteDestination() is being
called to mute TXUserStreamManager
1754863: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> PromptPlayer::
closeStream: driverStream.stopStream called on
TXDriverStreamManager
1754864: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754865: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345
com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
1754866: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Thread=MIVR_SS_TEL
_PORT_QEXE_0052-328-1-RTP_IN_STOPPED:0052,Thread
priority=5,Time=2
1754867: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1RTP_IN_STOPPED:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=2,Exception=null
1754868: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Thread=MIVR_SS_TEL
_PORT_QEXE_0052-328-1,Thread priority=5,Time=2
1754869: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052
1754870: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_IN_STOPPED:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1754871: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread

priority=null,Time=null,Exception=null
1754872: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Thread=MIVR_SS_TE
L_PORT_QEXE_0052-328-1-RTP_OUT_STOPPED:0052,Thread
priority=5,Time=0
1754873: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052
1754874: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1RTP_OUT_STOPPED:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754875: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 -> muteDestination() is being
called to mute TXUserStreamManager
1754876: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 -> PromptPlayer::
closeStream: driverStream.stopStream called on
TXDriverStreamManager
1754877: Aug 05 10:04:06.912 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 ->
PromptPlayer.muteDestination(). !started. Return...
1754878: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Thread=MIVR_SS_TE
L_PORT_QEXE_0052-328-1,Thread priority=5,Time=0
1754879: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754880: Aug 05 10:04:06.912 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=RTP_OUT_STOPPED:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754881: Aug 05 10:04:06.912 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1754882: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor

id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754883: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_P
ORT_QEXE_0052-328-1-TERM_CONN_EV:0052,Thread priority=5,Time=0
1754884: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2032,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-370
1754885: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1TERM_CONN_EV:0052,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=0,Exception=null
1754886: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2032,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-370,Original thread
priority=null,Time=null,Exception=null
1754887: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, TerminalConnection to Terminal:
MCB_0052 is HELD
1754888: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2032-CALL_EVENT_LOG:0060,Thread priority=5,Time=1
1754889: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_P
ORT_QEXE_0052-328-1,Thread priority=5,Time=1
1754890: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2032CALL_EVENT_LOG:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754891: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null

1754892: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:CallID:288


MediaId:1548/1 Task:26000000343 Got CallCtlTermConnHeldEv
MCB_0052, events on the AddressCallObserver.
1754893: Aug 05 10:04:06.913 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2032,Thread priority=5,Time=1
1754894: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2032,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754895: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= ConsultCallActive
1754896: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= ConnCreatedEv 0052:PT-HBNG-Internal:1
1754897: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= ConnConnectedEv 0052:PT-HBNG-Internal:1
1754898: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallCtlConnInitiatedEv 0052:PT-HBNG-Internal:1
1754899: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= TermConnCreatedEv MCB_0052
1754900: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= TermConnActiveEv MCB_0052
1754901: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallCtlTermConnTalkingEv MCB_0052
1754902: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedE
returning since this
ConnCreated event is for a consult call
1754903: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallCtlConnDialingEv 0052:PT-HBNG-Internal:1
1754904: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754905: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754906: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-

Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2033,Thread priority=5,Original


Thread=ExecutorManagerImpl.pool-373
1754907: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2033,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373,Original thread
priority=null,Time=null,Exception=null
1754908: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2033-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1754909: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallCtlConnEstablishedEv 0052:PT-HBNG-Internal:1
1754910: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2033CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754911: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754912: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got CallCtlConnDialingEv 0052:PTHBNG-Internal:1, events on the AddressCallObserver.
1754913: Aug 05 10:04:06.915 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754914: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2033,Thread priority=5,Time=0
1754915: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2034,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-309
1754916: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
1754917: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:Exiting

callChangedEvent
1754918: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2033,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1754919: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2034,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-309,Original thread
priority=null,Time=null,Exception=null
1754920: Aug 05 10:04:06.916 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2034-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1754921: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
1754922: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2034CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754923: Aug 05 10:04:06.916 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060
1754924: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got CallCtlConnEstablishedEv
0052:PT-HBNG-Internal:1, events on the AddressCallObserver.
1754925: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754926: Aug 05 10:04:06.916 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2034,Thread priority=5,Time=1
1754927: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
Unknown event1549/1
1754928: Aug 05 10:04:06.916 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor

id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2034,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754929: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1754930: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlConnEstablishedEv 1549/1
1754931: Aug 05 10:04:06.916 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000345
1754932: Aug 05 10:04:06.916 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000345
1754933: Aug 05 10:04:06.916 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000345
1754934: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= ConnCreatedEv 9002:PT-HBNG-Internal:1
1754935: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Called Address
in processCallCtlConnEstablishedEv :9002
1754936: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002
1754937: Aug 05 10:04:06.917 WAT %MIVR-APP_MGR-7PUSHING_ACTION:Pushing action:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Action=interruptible
connect[timeout=10000],Type=Interruptible action
1754938: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754939: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1754940: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedE
returning since this
ConnCreated event is for a consult call
1754941: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= ConnInProgressEv 9002:PT-HBNG-Internal:1
1754942: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Protocol Call

Ref = null
1754943: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallCtlConnOfferedEv 9002:PT-HBNG-Internal:1
1754944: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754945: Aug 05 10:04:06.917 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1754946: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754947: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call:16778765 [1549/1], address 0052, calling party 0052, and
called party 9002
1754948: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1754949: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
1754950: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2035,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-384
1754951: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2035,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-384,Original thread
priority=null,Time=null,Exception=null
1754952: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CONN_EV:9002,Thread priority=5,Time=0
1754953: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call 16778765 [1549/1] and agent null being ignored because
orig isn't a logged in agent
1754954: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1754955: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2035-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1754956: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-

UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,


ConsultEvent= ConnAlertingEv 9002:PT-HBNG-Internal:1
1754957: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2035CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1754958: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002
1754959: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CONN_EV:9002,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=0,Exception=null
1754960: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754961: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
CallCtlTermConnRingingEv 1549/1
1754962: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got ConnInProgressEv 9002:PTHBNG-Internal:1, CallCtlConnOfferedEv 9002:PT-HBNG-Internal:1,
events on the AddressCallObserver.
1754963: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1,Thread priority=5,Time=1
1754964: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallCtlConnAlertingEv 9002:PT-HBNG-Internal:1
1754965: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2035,Thread priority=5,Time=1
1754966: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call
16778765 [1549/1] and agent agent_2
1754967: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,Sub-

Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754968: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754969: Aug 05 10:04:06.918 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1754970: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1754971: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:classifyCall:
1549/1 9002
1754972: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:contactInfo is
null
1754973: Aug 05 10:04:06.918 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CONN_EV:9002,Thread priority=5,Time=0
1754974: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1754975: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1754976: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2035,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1754977: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1754978: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1754979: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:classifyCall
1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null
Type:PrimaryConsult(1)
1754980: Aug 05 10:04:06.919 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2036,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324
1754981: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1754982: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002

1754983: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor


trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CONN_EV:9002,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=0,Exception=null
1754984: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1754985: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1754986: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2036,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-324,Original thread
priority=null,Time=null,Exception=null
1754987: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7UNK:processTermConnRinging:# of connectedPartyDevices set on
ced : 0
1754988: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, ConsultCallObserver RINGING
1754989: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1754990: Aug 05 10:04:06.919 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2036-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1754991: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionOfferedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY
CONSULT)
1754992: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Agent agent_2
processSessionOfferedMsg(SessionOfferedMsg (Rsrc:agent_2
ID:1549/1 Type:PRIMARY CONSULT))
1754993: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2036CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1754994: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .addActiveCall(1549/1)
1754995: Aug 05 10:04:06.920 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got ConnAlertingEv 9002:PT-HBNGInternal:1, CallCtlConnAlertingEv 9002:PT-HBNG-Internal:1,
events on the AddressCallObserver.
1754996: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_IDLE
1754997: Aug 05 10:04:06.920 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,Sub-

Facility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2036,Thread priority=5,Time=2
1754998: Aug 05 10:04:06.920 WAT %MIVR-SS_TEL-7UNK:Call.transferStarted(9002) JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]
1754999: Aug 05 10:04:06.920 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2036,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1755000: Aug 05 10:04:06.920 WAT %MIVR-SS_RTR-7UNK:contactConnecting(). Ignored.
1755001: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:callId is:
1549/1 callIDInt is:16778765callerID is:0052
1755002: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId is1549/1
1755003: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getContactExtType() returning value 1 for contact
16778764 and agent agent_2
1755004: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is not null
and ContactClass is IAQ_CONTACT, ContactExtType is1
1755005: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION
1755006: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Agent:processSessionOfferedmsg: IcdContactIDStr when
callClass==PRIMARY_CONSULT_CONTACT is:1548/1
1755007: Aug 05 10:04:06.920 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755008: Aug 05 10:04:06.920 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::

Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=001-

0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013,Queue Time=0
1755009: Aug 05 10:04:06.920 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755010: Aug 05 10:04:06.921 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1,Thread priority=5,Time=2
1755011: Aug 05 10:04:06.921 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1755012: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession(1548/1,180000,true,null,false)
1755013: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:Session
cache hit for mapping id: 1548/1

1755014: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession().updateMapping(1548/1) - id=0010xee6b2932


1755015: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1755016: Aug 05 10:04:06.921 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t

rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1755017: Aug 05 10:04:06.921 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755018: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1755019: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7-UNK:There
are still 2 contacts - id=001-0xee6b2932
1755020: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]

1755021: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Agent:processSessionOfferedMsgCommon- consultCallId is:1549/1


1755022: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId is1549/1
1755023: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getContactExtType() returning value 1 for contact
16778764 and agent agent_2
1755024: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is not null
and ContactClass is IAQ_CONTACT, ContactExtType is1
1755025: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION
1755026: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Agent.getCallingNumber(): set calling number 0060 to Unknown
for contact 289
1755027: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7UNK:conferenceQueued flag is: false call contact: 1548/1
1755028: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755029: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7-UNK:Processing
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqM
sg Contact289
1755030: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getContactExtType() returning value 1 for contact
16778764 and agent agent_2
1755031: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 ->
PromptPlayer.muteDestination(). !started. Return...
1755032: Aug 05 10:04:06.922 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TE
L_PORT_QEXE_0060-337-0,Thread priority=5,Time=12
1755033: Aug 05 10:04:06.922 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=12,Exception=null
1755034: Aug 05 10:04:06.922 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_
SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread
priority=5,Time=6
1755035: Aug 05 10:04:06.922 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t

ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu

ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013,Queue Time=0,Dispatch Time=0,Listener
Class=null,Listener=null
1755036: Aug 05 10:04:06.922 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processPresentedEvReqMsg(16778764
[1548/1], agent_2, PRIMARY CONSULT, acmiCallType -1, 1549/1, 1,
false, Mon Aug 05 10:04:06 WAT 2013)
1755037: Aug 05 10:04:06.922 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [1548/1] 16778764 ContactEventsGenerator: Posting the
ContactPresentedEvent Resource Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002 contact type PRIMARY CONSULT Secondary
call ID 1549/1 session 4000000306 session seq num 1
isRedirectFromWF false
1755038: Aug 05 10:04:06.922 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755039: Aug 05 10:04:06.922 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType
for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013
1755040: Aug 05 10:04:06.922 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor

id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=6,Exception=null
1755041: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method
Name=setInputProperties(),HOST NAME=10.0.2.7,PORT
NUMBER=24944,PACKET SIZE=20
1755042: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:
appId=5 confId=196 parId=0 -> setInputProperties: payloadType-4
1755043: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:
appId=5 confId=196 parId=0 -> >>>>>setSockRTP: port=24944 is in
use, driver picked a different port=24944
1755044: Aug 05 10:04:06.922 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343 getLocalSource() of
RTPDialogChannel[type=Cisco Media
Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=tr
ue,remote dest=null,remote
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],local dest=null,local
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],streams=[]] returns 24944
1755045: Aug 05 10:04:06.923 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
MediaOpenLogicalChannelEv:payloadType=4,packetSize=20,setting
CiscoRTPParams10.0.2.7/24944 to MCB_0060
1755046: Aug 05 10:04:06.923 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App
Contact Id:289
1755047: Aug 05 10:04:06.923 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice

Invalid=false,cmDescription=HBNG Message Callback


Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803

17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013
1755048: Aug 05 10:04:06.923 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither
CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1755049: Aug 05 10:04:06.923 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755050: Aug 05 10:04:06.923 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
PrevState: AVAILABLE PrevStateSet:true
1755051: Aug 05 10:04:06.923 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
1755052: Aug 05 10:04:06.923 WAT %MIVR-ICD_RTDM-7UNK:contactPresented - contact: 16778764, resource: agent_2, ESD:
1 Contact Type:PRIMARY CONSULT
1755053: Aug 05 10:04:06.923 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1755054: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented - contactID: 16778764, sessionSeqNr: 1,
sessionID: 4000000306, nodeID: 1
1755055: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented destDN = 9002
1755056: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:HRDMorigProtocolCallRef=000000000000060C02983BDD00000000
1755057: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:HRDMdestProtocolCallRef=null
1755058: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:SETTING
ORIG CALLED NR
1755059: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:ev.getIsRedirectFromWF() returns FALSE
1755060: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:ccdr.getOrigCalledNumber() = 9008
1755061: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:invalid
origCalledNr=9008
1755062: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented destination already present, destination
type:2
1755063: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented ev.getIsRedirectFromWF() returns FALSE
1755064: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-

UNK:contactPresented contactType in ccdr is 3


1755065: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:findContactType - origType= 1 destType= 0
1755066: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:findContactType - origType = agent or device
1755067: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:findContactType - destType = agent or device -> INTERNAL
1755068: Aug 05 10:04:06.923 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script

Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013
1755069: Aug 05 10:04:06.923 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_
SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=7
1755070: Aug 05 10:04:06.923 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755071: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<16778764,1>)

1755072: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<16778764,1>)


1755073: Aug 05 10:04:06.924 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=7,Exception=null
1755074: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - for ResourceID: 39, and record: ACDR:
sessionID=4000000306, sessionSeqNum=1, nodeID=1,
contactID=16778764, profileID=1, resourceID=39, qIndex=1,
startDateTime=Mon Aug 05 10:04:06 WAT 2013, endDateTime=null,
gmtOffset=60, ringTime=0, talkTime=0, holdTime=0, workTime=0,
callWrapupData=, callResult=0, dialingListID=-1, recordPointer:
24851244
1755075: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - ACDR was not yet present
1755076: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:ACDR in
table 70 16778764-1-39
1755077: Aug 05 10:04:06.924 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-

825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000

60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013,Queue Time=0
1755078: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - for ResourceID: 39, and record: CCDR:
sessionID=4000000306, sessionSeqNum=1, nodeID=1,
contactID=16778764, contactType=3, contactDisposition=1,
dispositionReason=, profileID=1, originatorType=2, originatorID=1, originatorDN=0060, destinationType=2, destinationID=-1,
destinationDN=0052,
startDateTime=java.util.GregorianCalendar[time=1375693436369,areF
ieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.cal
endar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,t
ransitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWe
ek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_
OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,A
M_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=369,ZO
NE_OFFSET=0,DST_OFFSET=0], endDateTime=null, gmtOffset=60,
connectTime=-1, calledNumber=9008, origCalledNumber=9008,
transfer=false, conference=false, redirect=false, flowout=false,
transformedEv=false, applicationTaskID=26000000345,
applicationID=3, applicationName=MessageCallback,
customVariable1=, customVariable2=, customVariable3=,
customVariable4=, customVariable5=, customVariable6=,
customVariable7=, customVariable8=, customVariable9=,
customVariable10=, accountNumber=, callerEnteredDigits=,
campaignID=-1dialingListID=-1,
OrigProtocolCallRef=000000000000060C02983BDD00000000,
DestProtocolCallRef=, recordPointer: 22850088
1755079: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - CCDR was not yet present
1755080: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<16778764,1>)
1755081: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - for ResourceID: 39, and record: CRDR:
sessionID=4000000306, sessionSeqNum=1, nodeID=1,
contactID=16778764
,startDateTime=java.util.GregorianCalendar[time=1375693436394,are
FieldsSet=false,areAllFieldsSet=false,lenient=true,zone=sun.util.
calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=fals
e,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirs
tWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,D
AY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=
1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=394
,ZONE_OFFSET=0,DST_OFFSET=0], profileID=1, qIndex=1,
origPriority=1, finalPriority=0, queueTime=0, recordPointer:
10970711
1755082: Aug 05 10:04:06.924 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755083: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-

UNK:addToListForRsrcID - CRDR was not yet present


1755084: Aug 05 10:04:06.924 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactPresentedEvent
1755085: Aug 05 10:04:06.924 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
1755086: Aug 05 10:04:06.924 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060
1755087: Aug 05 10:04:06.924 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755088: Aug 05 10:04:06.924 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9002:false
1755089: Aug 05 10:04:06.924 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me

ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI

Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755090: Aug 05 10:04:06.924 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9002:false
1755091: Aug 05 10:04:06.924 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread
priority=5,Time=0
1755092: Aug 05 10:04:06.924 WAT %MIVR-ICD_CTI-7-UNK:checking for
Xfer ? callingDeviceType =[76] contact type [2]
1755093: Aug 05 10:04:06.924 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755094: Aug 05 10:04:06.925 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_IN_STARTED:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755095: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:calling
remasks. contactID = [16778765] parentCallID = [16778764]
calling [Unknown] called [9002] enable [false]
1755096: Aug 05 10:04:06.925 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
RTPInputStartedEv:bitRate=R5_3,localHost=10.0.2.7,localPort=24944
,payloadType=G711ULAW64K,packetSize=20,echoCancellation=true
1755097: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:calculating
masks for callId :16778765
1755098: Aug 05 10:04:06.925 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0,Thread priority=5,Time=1
1755099: Aug 05 10:04:06.925 WAT %MIVR-SS_RM-7-UNK: Conn state =
83 Term State =97
1755100: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script

Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-

0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:06 WAT
2013,Queue Time=0,Dispatch Time=0,Listener
Class=null,Listener=null
1755101: Aug 05 10:04:06.925 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755102: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013
1755103: Aug 05 10:04:06.925 WAT %MIVR-SS_RM-7-UNK: Conn state =
83 Term State =97
1755104: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013
1755105: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall preDefinedLCSMap:2
1755106: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0
1755107: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::

Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1755108: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall All Masks [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778765, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 0, 4], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]
1755109: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:calculating
masks for callId :16778764
1755110: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1755111: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall mapDeviceLCS is either null or empty :{}
1755112: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket:
null monitoredDeviceDN:9002, connectionCallID: 16778764,
lineType: 3, skillGroupNumber: 1, serviceNumber: 3,
alertingDeviceType: 76, callingDeviceType: 65535,
calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryCallID: 16778765, ani: null, dnis: 9002, userToUserInfo:
null, dialedNumber: null, callerEnteredDigits: null, callVar1:
null, callVar2: null, callVar3: null, callVar4: null, callVar5:
null, callVar6: null, callVar7: null, callVar8: null, callVar9:
null, callVar10: null, wrapupData: null } to outboundQ
1755113: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Got contact presented event
1755114: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to: agent_2,
1755115: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT }
1755116: Aug 05 10:04:06.925 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Posting ContactPresented for 1548/1
1755117: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=1,Listener

Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1755118: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3,
serviceID: -1, skillGroupNumber: 1, skillGroupID: -1,
skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType:
65535, calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryConnectionCallID: 16778765, ani: null, dnis: 9002,
userToUserInfo: null, dialedNumber: null, callerEnteredDigits:
null, callVar1: null, callVar2: null, callVar3: null, callVar4:
null, callVar5: null, callVar6: null, callVar7: null, callVar8:
null, callVar9: null, callVar10: null, wrapupData: null, remasks:
[] }
1755119: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1755120: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3,
serviceID: -1, skillGroupNumber: 1, skillGroupID: -1,
skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType:
65535, calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryConnectionCallID: 16778765, ani: null, dnis: 9002,
userToUserInfo: null, dialedNumber: null, callerEnteredDigits:
null, callVar1: null, callVar2: null, callVar3: null, callVar4:
null, callVar5: null, callVar6: null, callVar7: null, callVar8:
null, callVar9: null, callVar10: null, wrapupData: null, remasks:
[] to various sockets }
1755121: Aug 05 10:04:06.925 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013,Queue Time=0,Dispatch Time=3,Listener
Class=null,Listener=null
1755122: Aug 05 10:04:06.925 WAT %MIVR-EXECUTOR_MGR-7-

EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor


id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755123: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755124: Aug 05 10:04:06.925 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET138-11414,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275
1755125: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-138-11414,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275,Original thread
priority=null,Time=null,Exception=null
1755126: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11414-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1755127: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: 3, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76,
callingDeviceType: 65535, calledDeviceType: 76,
lastRedirectDeviceType: 65535, localConnectionState: 2,
eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002,
callingDeviceID: Unknown, calledDeviceID: 9002,
lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765,
ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null,
callerEnteredDigits: null, callVar1: null, callVar2: null,
callVar3: null, callVar4: null, callVar5: null, callVar6: null,
callVar7: null, callVar8: null, callVar9: null, callVar10: null,
wrapupData: null, remasks: []} to socket:
Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
1755128: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11414PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755129: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,Sub-

Facility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755130: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_DELIVERED_EVENT]
<CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT,
monitorID: 0, peripheralID: 1, peripheralType: 21,
connectionDeviceIDType: 0, connectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
alertingDeviceType: 76, callingDeviceType: 65535,
calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryConnectionCallID: 16778765, ani: null, dnis: 9002,
userToUserInfo: null, dialedNumber: null, callerEnteredDigits:
null, callVar1: null, callVar2: null, callVar3: null, callVar4:
null, callVar5: null, callVar6: null, callVar7: null, callVar8:
null, callVar9: null, callVar10: null, wrapupData: null, remasks:
[]]
1755131: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755132: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48018,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377
1755133: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48018,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377,Original thread
priority=null,Time=null,Exception=null
1755134: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: 3, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76,
callingDeviceType: 65535, calledDeviceType: 76,
lastRedirectDeviceType: 65535, localConnectionState: 2,
eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002,
callingDeviceID: Unknown, calledDeviceID: 9002,
lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765,
ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null,
callerEnteredDigits: null, callVar1: null, callVar2: null,

callVar3: null, callVar4: null, callVar5: null, callVar6: null,


callVar7: null, callVar8: null, callVar9: null, callVar10: null,
wrapupData: null, remasks: []} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1755135: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48018-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1755136: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 62 00 00 00 09
...b....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 00 00 00 03
FF FF FF FF 00 00 00
01 ................
0020: FF FF FF FF 00 00 00 4C
FF FF 00 4C FF FF 00 02
.......L...L....
0030: 00 16 00 00 00 00 CA 04
01 00 06 0D 19 05 39
30 ..............90
0040: 30 32 00 0A 05 39 30 30
32 00 1B 08 55 6E 6B 6E
02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30
30 32 00 1C 05 39 30 30
own...9002...900
0060: 32 00
2.
1755137: Aug 05 10:04:06.926 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755138: Aug 05 10:04:06.926 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48018PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755139: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_DELIVERED_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] CID: 16778764 }
1755140: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_DELIVERED_EVENT]
<CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT,
monitorID: 0, peripheralID: 1, peripheralType: 21,
connectionDeviceIDType: 0, connectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
alertingDeviceType: 76, callingDeviceType: 65535,
calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryConnectionCallID: 16778765, ani: null, dnis: 9002,

userToUserInfo: null, dialedNumber: null, callerEnteredDigits:


null, callVar1: null, callVar2: null, callVar3: null, callVar4:
null, callVar5: null, callVar6: null, callVar7: null, callVar8:
null, callVar9: null, callVar10: null, wrapupData: null, remasks:
[]]
1755141: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755142: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11414,Thread priority=5,Time=2
1755143: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11414,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1755144: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool389,Thread priority=5
1755145: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 62 00 00 00 09
...b....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 00 00 00 03
FF FF FF FF 00 00 00
01 ................
0020: FF FF FF FF 00 00 00 4C
FF FF 00 4C FF FF 00 02
.......L...L....
0030: 00 16 00 00 00 00 CA 04
01 00 06 0D 19 05 39
30 ..............90
0040: 30 32 00 0A 05 39 30 30
32 00 1B 08 55 6E 6B 6E
02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30
30 32 00 1C 05 39 30 30
own...9002...900
0060: 32 00
2.
1755146: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11414
1755147: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_DELIVERED_EVENT to
Socket[addr=10.0.2.7,port=51992,localport=12028] CID: 16778764 }
1755148: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor

id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET138-11414,Original thread priority=null,Time=null,Exception=null
1755149: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61309,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-389
1755150: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61309,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-389,Original thread
priority=null,Time=null,Exception=null
1755151: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: 3, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76,
callingDeviceType: 65535, calledDeviceType: 76,
lastRedirectDeviceType: 65535, localConnectionState: 2,
eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002,
callingDeviceID: Unknown, calledDeviceID: 9002,
lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765,
ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null,
callerEnteredDigits: null, callVar1: null, callVar2: null,
callVar3: null, callVar4: null, callVar5: null, callVar6: null,
callVar7: null, callVar8: null, callVar9: null, callVar10: null,
wrapupData: null, remasks: []} to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] is : 1
1755152: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755153: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755154: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET348-39,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275
1755155: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor

type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-348-39,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275,Original thread
priority=null,Time=null,Exception=null
1755156: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-39-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=0
1755157: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48018,Thread priority=5,Time=1
1755158: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: 3, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76,
callingDeviceType: 65535, calledDeviceType: 76,
lastRedirectDeviceType: 65535, localConnectionState: 2,
eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002,
callingDeviceID: Unknown, calledDeviceID: 9002,
lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765,
ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null,
callerEnteredDigits: null, callVar1: null, callVar2: null,
callVar3: null, callVar4: null, callVar5: null, callVar6: null,
callVar7: null, callVar8: null, callVar9: null, callVar10: null,
wrapupData: null, remasks: []} to socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] is : 0
1755159: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-39PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755160: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61309-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1755161: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48018,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755162: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor

type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61309PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755163: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_DELIVERED_EVENT]
<CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT,
monitorID: 0, peripheralID: 1, peripheralType: 21,
connectionDeviceIDType: 0, connectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
alertingDeviceType: 76, callingDeviceType: 65535,
calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryConnectionCallID: 16778765, ani: null, dnis: 9002,
userToUserInfo: null, dialedNumber: null, callerEnteredDigits:
null, callVar1: null, callVar2: null, callVar3: null, callVar4:
null, callVar5: null, callVar6: null, callVar7: null, callVar8:
null, callVar9: null, callVar10: null, wrapupData: null, remasks:
[]]
1755164: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-377,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48018
1755165: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_DELIVERED_EVENT]
<CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT,
monitorID: 0, peripheralID: 1, peripheralType: 21,
connectionDeviceIDType: 0, connectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
alertingDeviceType: 76, callingDeviceType: 65535,
calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryConnectionCallID: 16778765, ani: null, dnis: 9002,
userToUserInfo: null, dialedNumber: null, callerEnteredDigits:
null, callVar1: null, callVar2: null, callVar3: null, callVar4:
null, callVar5: null, callVar6: null, callVar7: null, callVar8:
null, callVar9: null, callVar10: null, wrapupData: null, remasks:
[]]
1755166: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-377,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET120-48018,Original thread priority=null,Time=null,Exception=null
1755167: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 62 00 00 00 09

...b....
MDATA:
0000: 00
0C ................
0010: FF FF 00 03 00
01 ................
0020: FF FF FF FF 00
.......L...L....
0030: 00 16 00 00 00
30 ..............90
0040: 30 32 00 0A 05
02...9002...Unkn
0050: 6F 77 6E 00 1A
own...9002...900
0060: 32 00

00 00 00 00 00 00 01

00 15 00 00 01 00 06

00 00 03

FF FF FF FF 00 00 00

00 00 4C

FF FF 00 4C FF FF 00 02

00 CA 04

01 00 06 0D 19 05 39

39 30 30

32 00 1B 08 55 6E 6B 6E

05 39 30

30 32 00 1C 05 39 30 30
2.

1755168: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :


Sent : { CALL_DELIVERED_EVENT to
Socket[addr=10.0.104.135,port=50937,localport=12028] CID:
16778764 }
1755169: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-39,Thread priority=5,Time=0
1755170: Aug 05 10:04:06.927 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 62 00 00 00 09
...b....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 00 00 00 03
FF FF FF FF 00 00 00
01 ................
0020: FF FF FF FF 00 00 00 4C
FF FF 00 4C FF FF 00 02
.......L...L....
0030: 00 16 00 00 00 00 CA 04
01 00 06 0D 19 05 39
30 ..............90
0040: 30 32 00 0A 05 39 30 30
32 00 1B 08 55 6E 6B 6E
02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30
30 32 00 1C 05 39 30 30
own...9002...900
0060: 32 00
2.
1755171: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-39,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1755172: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_DELIVERED_EVENT to
Socket[addr=10.0.2.7,port=51999,localport=12028] CID: 16778764 }
1755173: Aug 05 10:04:06.928 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,Sub-

Facility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-275,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-348-39
1755174: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET348-39,Original thread priority=null,Time=null,Exception=null
1755175: Aug 05 10:04:06.928 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61309,Thread priority=5,Time=2
1755176: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61309,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1755177: Aug 05 10:04:06.928 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-389,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61309
1755178: Aug 05 10:04:06.928 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-389,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61309,Original thread priority=null,Time=null,Exception=null
1755179: Aug 05 10:04:06.950 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1755180: Aug 05 10:04:07.273 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:3:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:3:1,started=true}] did not receive a message
1755181: Aug 05 10:04:07.277 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:5:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:5:1,started=true}] did not receive a message
1755182: Aug 05 10:04:07.281 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:1:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message
1755183: Aug 05 10:04:07.281 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session

[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:4:1,started=true}] did not receive a message


1755184: Aug 05 10:04:07.721 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1755185: Aug 05 10:04:07.774 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Time=1177026356
1755186: Aug 05 10:04:07.774 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,026,356,Exception=null
1755187: Aug 05 10:04:07.774 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177026356
1755188: Aug 05 10:04:07.774 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,026,356,Exception=null
1755189: Aug 05 10:04:07.774 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177023730
1755190: Aug 05 10:04:07.774 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,023,730,Exception=null
1755191: Aug 05 10:04:07.774 WAT %MIVR-HR_MGR-7-UNK:Record
600832274 enqueued. Queue size=0 total number of records=19811
1755192: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7ATTEMPT_CMD:Attempt command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1755193: Aug 05 10:04:07.775 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=ATTEMPT_CMD,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread priority=null,Time=-1,Exception=null
1755194: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-3419660,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-

377
1755195: Aug 05 10:04:07.775 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=HR_MGR_DB_WRITER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_HR_MGR_HR_MGR_
DB_WRITER-34-19660,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377,Original thread
priority=null,Time=null,Exception=null
1755196: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177023731
1755197: Aug 05 10:04:07.775 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,023,731,Exception=null
1755198: Aug 05 10:04:07.775 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19660-INSERT_RECORD,Thread priority=5,Time=1
1755199: Aug 05 10:04:07.775 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660INSERT_RECORD,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=1,Exception=null
1755200: Aug 05 10:04:07.775 WAT %MIVR-DB_MGR-7-UNK:Returning DAO
:: SimpleHistoricalRecordDAO
1755201: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7-UNK:Returning
cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1755202: Aug 05 10:04:07.776 WAT %MIVR-HR_MGR-7-UNK:HRDM
persisting HistoricalRecord as a list
1755203: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7-UNK:Creating
new transaction with name
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]:
PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1755204: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7UNK:Initializing transaction synchronization
1755205: Aug 05 10:04:07.776 WAT %MIVR-LIB_JASPER-7-UNK:Getting
transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1755206: Aug 05 10:04:07.777 WAT %MIVR-DB_MGR-7UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1755207: Aug 05 10:04:07.777 WAT %MIVR-LIB_JASPER-7UNK:Connecting to database for operation 'prepareStatement'
1755208: Aug 05 10:04:07.779 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning:
reason(No data) SQLState(02000) vendor code(100)
1755209: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'isClosed'

1755210: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using


existing database connection for operation 'getWarnings'
1755211: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'clearWarnings'
1755212: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'close'
1755213: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7UNK:Completing transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1755214: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCommit synchronization
1755215: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCompletion synchronization
1755216: Aug 05 10:04:07.783 WAT %MIVR-LIB_JASPER-7UNK:Initiating transaction commit
1755217: Aug 05 10:04:07.787 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCommit synchronization
1755218: Aug 05 10:04:07.787 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCompletion synchronization
1755219: Aug 05 10:04:07.787 WAT %MIVR-LIB_JASPER-7-UNK:Clearing
transaction synchronization
1755220: Aug 05 10:04:07.787 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19660,Thread priority=5,Time=13
1755221: Aug 05 10:04:07.787 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=13,Exception=null
1755222: Aug 05 10:04:07.787 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Thread=ExecutorManagerImpl.pool-377,Thread
priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660
1755223: Aug 05 10:04:07.787 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=HR_MGR_DB_WRITER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-377,Thread priority=5,Original
Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19660,Original thread
priority=null,Time=null,Exception=null
1755224: Aug 05 10:04:07.951 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1755225: Aug 05 10:04:08.279 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:3:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:3:1,started=true}] did not receive a message

1755226: Aug 05 10:04:08.283 WAT %MIVR-LIB_JASPER-7-UNK:Consumer


[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:5:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:5:1,started=true}] did not receive a message
1755227: Aug 05 10:04:08.287 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:4:1,started=true}] did not receive a message
1755228: Aug 05 10:04:08.287 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:1:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message
1755229: Aug 05 10:04:08.707 WAT %MIVR-SS_CMT-7-UNK:process
Timeout errCnt=0
1755230: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:action
terminated sucessfully for Task id=26000000343
1755231: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7POPING_ACTION:Poping action:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable

HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStri
ngDialogImpl@11b4be0,Type=Interruptible action
1755232: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering done() for Task
id=26000000343
1755233: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7UNK:interruptible action is marking itself has done for Task
id=26000000343
1755234: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7UNK:interruptible action is exiting done() for Task
id=26000000343
1755235: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1755236: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1755237: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1755238: Aug 05 10:04:08.707 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0
abortWaiting=false
1755239: Aug 05 10:04:08.707 WAT %MIVR-EXPR_MGR-7-UNK:modifying
identifier 'strAnyDigit' (12) =
1755240: Aug 05 10:04:08.707 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 GetDigitStringStep (ParseInputStep)(or
Extended): Timeout Keys collected:
1755241: Aug 05 10:04:08.707 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: Goto
WaitForAgentCallback /* Go to WaitForAgentCallback ... */,Task
Id=26000000343
1755242: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1755243: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1755244: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1755245: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=HBNGMenuNew,type=Cisco Script

Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Step id=25873,Step
Class=com.cisco.wfframework.steps.core.StepGoto,Step
Description=Goto WaitForAgentCallback /* Go to
WaitForAgentCallback ... */
1755246: Aug 05 10:04:08.708 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000343 : Goto WaitForAgentCallback /* Go to
WaitForAgentCallback ... */
1755247: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step:
WaitForAgentCallback: /* label WaitForAgentCallback ... */,Task
Id=26000000343

1755248: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:checking for


interruption for Task id=26000000343
1755249: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1755250: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1755251: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Step id=25846,Step

Class=com.cisco.wfframework.steps.core.StepLabel,Step
Description=WaitForAgentCallback: /* label
WaitForAgentCallback ... */
1755252: Aug 05 10:04:08.708 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000343 : WaitForAgentCallback: /* label
WaitForAgentCallback ... */
1755253: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: strAnyDigit = Get
Digit String (outboundCallContact),Task Id=26000000343
1755254: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1755255: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1755256: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1755257: Aug 05 10:04:08.708 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable

HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Step id=25847,Step
Class=com.cisco.wf.steps.ivr.ParseInputStep,Step
Description=strAnyDigit = Get Digit String (outboundCallContact)
1755258: Aug 05 10:04:08.708 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:GetDigitStringStep running 0 milliseconds.
1755259: Aug 05 10:04:08.709 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000343 : strAnyDigit = Get Digit String
(outboundCallContact)
1755260: Aug 05 10:04:08.709 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 Executing GetDigitStringStep
(ParseInputStep)
1755261: Aug 05 10:04:08.709 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 GetDigitStringStep (ParseInputStep):
myExecute
1755262: Aug 05 10:04:08.709 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:getChannel(), try to get channel base class is
=com.cisco.dialog.DialogChannel
1755263: Aug 05 10:04:08.709 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:getChannel(), return channel:RTPDialogChannel[type=Cisco
Media
Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=tr
ue,remote dest=null,remote
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],local dest=null,local
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],streams=[]]
1755264: Aug 05 10:04:08.709 WAT %MIVR-EXPR_MGR-7-UNK:evaluating
identifier 'HBCListenToCallbackMessage' (77) =
clearPrompts/PressAnyKeytoListen.wav
1755265: Aug 05 10:04:08.709 WAT %MIVR-EXPR_MGR-7-UNK:Converting
'clearPrompts/PressAnyKeytoListen.wav' to interface
com.cisco.prompt.Playable as:
P[clearPrompts/PressAnyKeytoListen.wav]
1755266: Aug 05 10:04:08.709 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IN_USE MDC::set:
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@7ad7f
enter OK
1755267: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1755268: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1755269: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343

1755270: Aug 05 10:04:08.709 WAT %MIVR-APP_MGR-7PUSHING_ACTION:Pushing action:


Application=App[name=HBNGMenuNew,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStri
ngDialogImpl@7ad7f,Type=Interruptible action
1755271: Aug 05 10:04:08.709 WAT %MIVR-SS_CMT-7-UNK:init::
flushDTMF=false DTMFBuffer.size=0
1755272: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef:FileStubImpl:getLocalFile:/opt/c
isco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav

1755273: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::checkFileInDeleteFileList:


for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoList
en.wav
1755274: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath: for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoList
en.wav
1755275: Aug 05 10:04:08.710 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath:for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoList
en.wav is null done.
1755276: Aug 05 10:04:08.710 WAT %MIVR-PROMPT_MGR-7UNK:UserPrompt file
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoLis
ten.wav' was temporary renamed to
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoLis
ten.wav'
1755277: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 ->
PromptPlayer.initializeDataSource()
1755278: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1755279: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7UNK:DriverInputStream.addSource
/common/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoL
isten.wav
1755280: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> startOutput()
1755281: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7UNK:RTPDriverSender.open
1755282: Aug 05 10:04:08.710 WAT %MIVR-LIB_MEDIA-7UNK:RTPDriverSender.startPlay ---no creation of new tx-1755283: Aug 05 10:04:08.711 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 -> play(). StartOutput()
called.
1755284: Aug 05 10:04:08.727 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1755285: Aug 05 10:04:08.775 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread

priority=5,Time=1177027357
1755286: Aug 05 10:04:08.776 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,027,357,Exception=null
1755287: Aug 05 10:04:08.776 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
priority=5,Time=1177027358
1755288: Aug 05 10:04:08.776 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
Thread=null,Original thread
priority=null,Time=1,177,027,358,Exception=null
1755289: Aug 05 10:04:08.779 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177024735
1755290: Aug 05 10:04:08.780 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,024,735,Exception=null
1755291: Aug 05 10:04:08.780 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177024736
1755292: Aug 05 10:04:08.780 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,177,024,736,Exception=null
1755293: Aug 05 10:04:08.957 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0
1755294: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlConnEstablishedEv 1549/1
TermConnActiveEv 1549/1
CallCtlTermConnTalkingEv 1549/1
1755295: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7-UNK:Called Address
in processCallCtlConnEstablishedEv :9002
1755296: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1755297: Aug 05 10:04:09.045 WAT %MIVR-SS_RM-7-UNK:Protocol Call
Ref = null
1755298: Aug 05 10:04:09.045 WAT %MIVR-SS_CM-7-

UNK:ContactMgr.getRmCmContact(1549/1) returns null


1755299: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call:16778765 [1549/1], address 9002, calling party 0052, and
called party 9002
1755300: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1755301: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
1755302: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call 16778765 [1549/1] and agent null being ignored because
orig isn't a logged in agent
1755303: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call
16778765 [1549/1] and agent agent_2
1755304: Aug 05 10:04:09.046 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755305: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:classifyCall:
1549/1 9002
1755306: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:contactInfo is
null
1755307: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755308: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755309: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755310: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755311: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:classifyCall
1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null
Type:PrimaryConsult(1)
1755312: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv for call 16778765
[1549/1] and agent agent_2 being ignored for primary consult call
1755313: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1755314: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Just before
processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID
1755315: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Protocol Call
Ref = 000000000000060D02983BE100000000
1755316: Aug 05 10:04:09.046 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755317: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received
for call 16778765 [1549/1] and agent agent_2
1755318: Aug 05 10:04:09.046 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755319: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:classifyCall:

1549/1 9002
1755320: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:contactInfo is
null
1755321: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755322: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= ConnConnectedEv 9002:PT-HBNG-Internal:1
1755323: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755324: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1
1755325: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755326: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755327: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002
1755328: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:classifyCall
1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null
Type:PrimaryConsult(1)
1755329: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755330: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1755331: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
1755332: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755333: Aug 05 10:04:09.047 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755334: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755335: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CONN_EV:9002,Thread priority=5,Time=0
1755336: Aug 05 10:04:09.047 WAT %MIVR-EXECUTOR_MGR-7-

THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2037,Thread priority=5,Original


Thread=ExecutorManagerImpl.pool-275
1755337: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CONN_EV:9002,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=0,Exception=null
1755338: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2037,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-275,Original thread
priority=null,Time=null,Exception=null
1755339: Aug 05 10:04:09.047 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, ConsultCallObserver TALKING CallCtlConnEstablished, [9002:PT-HBNG-Internal:1/(P1-CCXAxl_1)
GCID=(1,1549)->ACTIVE]->ESTABLISHED
1755340: Aug 05 10:04:09.048 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2037-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1755341: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, Consult received Call TALKING,
it's in correct state to transfer
1755342: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:action
terminated sucessfully for Task id=26000000345
1755343: Aug 05 10:04:09.048 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionTalkingMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY
CONSULT cause:DEFAULT)
1755344: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7POPING_ACTION:Poping action:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Action=interruptible
connect[timeout=10000],Type=Interruptible action
1755345: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering done() for Task
id=26000000345
1755346: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7UNK:interruptible action is marking itself has done for Task
id=26000000345

1755347: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:Executor


trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2037CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755348: Aug 05 10:04:09.048 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1,Thread priority=5,Time=1
1755349: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got ConnConnectedEv 9002:PT-HBNGInternal:1, CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1,
events on the AddressCallObserver.
1755350: Aug 05 10:04:09.048 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755351: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7UNK:interruptible action is exiting done() for Task
id=26000000345
1755352: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000345
1755353: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000345
1755354: Aug 05 10:04:09.048 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:agent_2
ID:1549/1 Type:PRIMARY CONSULT cause:DEFAULT))
1755355: Aug 05 10:04:09.048 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000345
1755356: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, ConsultCallObserver():Received
msg from original call Interrupted
1755357: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= CallObservationEndedEv
1755358: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:Set
consultCallMediaID to null
1755359: Aug 05 10:04:09.049 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2037,Thread priority=5,Time=1
1755360: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, transfer(9002, consultCall)
1755361: Aug 05 10:04:09.049 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor

id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Thread=MIVR_SS_TEL_TPG_
EXE-41-2030,Thread priority=5,Time=2145
1755362: Aug 05 10:04:09.049 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755363: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Agent
processSessionTalkingMsg 1549/1 agent_2 being ignored because
RmCm contact is null
1755364: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2030,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,145,Exception=null
1755365: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App
Contact Id:289
1755366: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
PrevState: AVAILABLE PrevStateSet:true
1755367: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2037,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755368: Aug 05 10:04:09.049 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
1755369: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755370: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755371: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2038,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-389
1755372: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2038,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-389,Original thread
priority=null,Time=null,Exception=null
1755373: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2038-CALL_EVENT_LOG:0060,Thread priority=5,Time=0

1755374: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052


1755375: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2038CALL_EVENT_LOG:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755376: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755377: Aug 05 10:04:09.051 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343 Got CiscoTermConnSelectChangedEv
MCB_0052, events on the AddressCallObserver.
1755378: Aug 05 10:04:09.051 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2039,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377
1755379: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
-41-2039,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-377,Original thread
priority=null,Time=null,Exception=null
1755380: Aug 05 10:04:09.052 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2038,Thread priority=5,Time=0
1755381: Aug 05 10:04:09.052 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2039-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755382: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2038,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1755383: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2039CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null

1755384: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:CallID:289


MediaId:1548/1 Task:26000000345 Got CiscoTermConnSelectChangedEv
MCB_0052, events on the AddressCallObserver.
1755385: Aug 05 10:04:09.052 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2039,Thread priority=5,Time=1
1755386: Aug 05 10:04:09.052 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2039,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755387: Aug 05 10:04:09.055 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052
1755388: Aug 05 10:04:09.055 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755389: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
Unknown event1548/1
Unknown event1548/1
1755390: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755391: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
CiscoTransferStartEv 1548/1
1755392: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7UNK:processCiscoTransferStartEv: received CiscoTransferStartEv
for Original CallId 16778764[1548/1]
1755393: Aug 05 10:04:09.055 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Thread=MIVR_SS_TEL_T
PG_EXE-41-2018-CALL_TRANSFER_START:0052,Thread priority=5,Time=0
1755394: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7UNK:Agent.processNullController(16778764 [1548/1], 16778765
[1549/1])
1755395: Aug 05 10:04:09.055 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755396: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2018CALL_TRANSFER_START:0052,Thread priority=5,Original

Thread=null,Original thread priority=null,Time=0,Exception=null


1755397: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755398: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:classifyCall:
1549/1 9002
1755399: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755400: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:contactInfo is
null
1755401: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755402: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755403: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755404: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755405: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:classifyCall
1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null
Type:PrimaryConsult(1)
1755406: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2019-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755407: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7UNK:Agent.processNullController(16778764 [1548/1], 16778765
[1549/1]) being ignored because consult call is PRIMARY_CONSULT
and original ICD contact exists in subsystem
1755408: Aug 05 10:04:09.056 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755409: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755410: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2019CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755411: Aug 05 10:04:09.056 WAT %MIVR-SS_CM-7-UNK:Setting the
rcvdCiscoTransferStart flag to true
1755412: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755413: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:Executor

trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755414: Aug 05 10:04:09.056 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got CiscoTransferStartEv, events
on the AddressCallObserver.
1755415: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060
1755416: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755417: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=0
1755418: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2019,Thread priority=5,Time=1
1755419: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CALL_EV:0052,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=0,Exception=null
1755420: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2019,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755421: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Thread=MIVR_SS_TEL_T
PG_EXE-41-2016-CALL_TRANSFER_START:0060,Thread priority=5,Time=1
1755422: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755423: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2016-

CALL_TRANSFER_START:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755424: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755425: Aug 05 10:04:09.057 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343, got CiscoTransferStartEv event
on the AddressCallObserver, posting it to InCallObserver.
Port.this.transferStart = true
1755426: Aug 05 10:04:09.057 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755427: Aug 05 10:04:09.058 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755428: Aug 05 10:04:09.058 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755429: Aug 05 10:04:09.059 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755430: Aug 05 10:04:09.059 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
1755431: Aug 05 10:04:09.059 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2017-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1755432: Aug 05 10:04:09.059 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060
1755433: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2017CALL_EVENT_LOG:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755434: Aug 05 10:04:09.060 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q

EXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=2
1755435: Aug 05 10:04:09.060 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Thread=MIVR_SS_TEL_T
PG_EXE-41-2016,Thread priority=5,Time=3
1755436: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2016,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=3,Exception=null
1755437: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343 Got CiscoTransferStartEv, events
on the AddressCallObserver.
1755438: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0CALL_EV:0060,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=2,Exception=null
1755439: Aug 05 10:04:09.060 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755440: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343, got TransferStart event, and
final call 1548/1 is the same as the consult call, Transferred
call in event (P1-CCXAxl_1) GCID=(1,1549)->ACTIVE
1755441: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q
EXE_0060-337-0,Thread priority=5,Time=4
1755442: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755443: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1755444: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755445: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7-

CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor


id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q
EXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=3
1755446: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0CALL_EV:0060,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=3,Exception=null
1755447: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2022-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1755448: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343, got TransferStart event, and
final call 1548/1 is the same as the consult call, Transferred
call in event (P1-CCXAxl_1) GCID=(1,1549)->ACTIVE
1755449: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2022CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755450: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q
EXE_0060-337-0,Thread priority=5,Time=3
1755451: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got ConnDisconnectedEv 9002:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 9002:PT-HBNGInternal:1, events on the AddressCallObserver.
1755452: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755453: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=3,Exception=null
1755454: Aug 05 10:04:09.061 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755455: Aug 05 10:04:09.061 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor

id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2022,Thread priority=5,Time=0
1755456: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2025-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755457: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2022,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1755458: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2025CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755459: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got TermConnDroppedEv MCB_0052,
CallCtlTermConnDroppedEv MCB_0052, ConnDisconnectedEv 0052:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 0052:PT-HBNGInternal:1, CallInvalidEv, events on the AddressCallObserver.
1755460: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2025,Thread priority=5,Time=1
1755461: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2017,Thread priority=5,Time=4
1755462: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2025,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755463: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread
priority=5,Time=2
1755464: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_IN_STOPPED:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=2,Exception=null

1755465: Aug 05 10:04:09.062 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor


id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0,Thread priority=5,Time=3
1755466: Aug 05 10:04:09.062 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=3,Exception=null
1755467: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
CiscoCallChangedEv 1549/1
1755468: Aug 05 10:04:09.063 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755469: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755470: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755471: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnEstablishedEv 1548/1
Unknown event1548/1
TermConnActiveEv 1548/1
CallCtlTermConnTalkingEv 1548/1
1755472: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Called Address
in processCallCtlConnEstablishedEv :9002
1755473: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1755474: Aug 05 10:04:09.063 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2024-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755475: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2024CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755476: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:Protocol Call
Ref = null
1755477: Aug 05 10:04:09.063 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor

id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052
1755478: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got CallObservationEndedEv,
events on the AddressCallObserver.
1755479: Aug 05 10:04:09.063 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2017,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1755480: Aug 05 10:04:09.063 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755481: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:RmCm contact
is not null
1755482: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:AppContact is
not null
1755483: Aug 05 10:04:09.064 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2024,Thread priority=5,Time=1
1755484: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755485: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2024,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755486: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call:16778764 [1548/1], address 9002, calling party 0052, and
called party 9002
1755487: Aug 05 10:04:09.064 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755488: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755489: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1755490: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
1755491: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received

for call 16778764 [1548/1] and agent null being ignored because
orig isn't a logged in agent
1755492: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call
16778764 [1548/1] and agent agent_2
1755493: Aug 05 10:04:09.064 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2023-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1755494: Aug 05 10:04:09.064 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755495: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7-UNK:classifyCall:
1548/1 9002
1755496: Aug 05 10:04:09.064 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2023CALL_EVENT_LOG:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755497: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:RmCm contact
16778764 [1548/1] has internal type IAQ, contact type: IAQ for
agent agent_2
1755498: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedEv: Outbound call
1755499: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755500: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755501: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:classifyCall
1548/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:0052
Type:IAQ(Normal)
1755502: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedEv: returning since this
ConnCreated event is for the remote endpoint
1755503: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv set CallEventData
of EventReasonCode for call 16778764 [1548/1] and agent agent_2
and connection state of calledAddress(9002) is 51
1755504: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:snum = 0060,
addr.getName = 9002
1755505: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1755506: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060
1755507: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343 Got TermConnDroppedEv MCB_0052,
CallCtlTermConnDroppedEv MCB_0052, ConnDisconnectedEv 0052:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 0052:PT-HBNG-

Internal:1, events on the AddressCallObserver.


1755508: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
1755509: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2023,Thread priority=5,Time=1
1755510: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755511: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv, CallID
16778764[1548/1] and Rsrc: agent_2;
CiscoCall.getCurrentCallingAddress returned: 0060
1755512: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2023,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755513: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755514: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv, CallID
16778764[1548/1] and Rsrc: agent_2; current calling device id is
a CTI port. calling number from appContact: 0060
1755515: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755516: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1755517: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionActiveMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ)
1755518: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processSessionActiveMsg(SessionActiveMsg (Rsrc:agent_2
ID:1548/1 Type:IAQ))
1755519: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Thread=MIVR_SS_TEL_P
ORT_QEXE_0060-337-0-CONN_CREATED:0060,Thread priority=5,Time=0
1755520: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING
1755521: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Just before

processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID
1755522: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processSessionActiveMsg: CallEventData contains:
eventReasonCode=-1
1755523: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .addActiveCall(1548/1)
1755524: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0CONN_CREATED:0060,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=0,Exception=null
1755525: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2020-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
1755526: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343, Connection to new destination
CREATED, new dest: 9002
1755527: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2020CALL_EVENT_LOG:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755528: Aug 05 10:04:09.065 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Thread=MIVR_SS_TEL_P
ORT_QEXE_0060-337-0,Thread priority=5,Time=0
1755529: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343 Got ConnConnectedEv 9002:PT-HBNGInternal:1, CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1,
events on the AddressCallObserver.
1755530: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1755531: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING
1755532: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2020,Thread priority=5,Time=1
1755533: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:Protocol Call
Ref = 000000000000060C02983BE100000000
1755534: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,Sub-

Facility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052
1755535: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755536: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755537: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2020,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755538: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:RmCm contact
is not null
1755539: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:AppContact is
not null - setting Original Protocol call ref
1755540: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755541: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received
for call 16778764 [1548/1] and agent agent_2
1755542: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755543: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755544: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755545: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755546: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Thread=MIVR_SS_TEL_TPG
_EXE-41-2026-CALL_TRANSFER_END:0052,Thread priority=5,Time=1
1755547: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7UNK:Agent.createGenericAgentCallContact(1548/1, CONTACT_RECEIVED)
1755548: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755549: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Enter
defineStub() for a Contact, type=Cisco Agent Call, implId=1548/1
1755550: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2026CALL_TRANSFER_END:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null

1755551: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7UNK:ContactStubImpl is constructed, id=290,type=Cisco Agent


Call,impl id=1548/1
1755552: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:classifyCall:
1548/1 9002
1755553: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Leave
defineStub(), a ContactStub has been created, type=Cisco Agent
Call, implId=1548/1, id=290
1755554: Aug 05 10:04:09.066 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755555: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7UNK:AgentCallContact 290 and implId 1548/1 moved to Received
state
1755556: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setState(), old state=null, new state=CALL_RECEIVED
1755557: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setToInitiatedReceived(), old state=null, new
state=CALL_RECEIVED
1755558: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7-UNK:RmCm contact
16778764 [1548/1] has internal type IAQ, contact type: IAQ for
agent agent_2
1755559: Aug 05 10:04:09.066 WAT %MIVR-CHANNEL_MGR-7UNK:ChMgrImpl::defineStub() - defining channel stub ...
1755560: Aug 05 10:04:09.066 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactReceived() called.
1755561: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED
1755562: Aug 05 10:04:09.066 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755563: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Thread=MIVR_SS_RTR_EVENTS-380-CONTACT_RECEIVED,Thread priority=5,Time=0
1755564: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755565: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755566: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:classifyCall
1548/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:0052
Type:IAQ(Normal)
1755567: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7-UNK:Executor

trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_RECEIVED,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1755568: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactReceived(). contactTypeName is
Cisco Agent Call , Contact class :
com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1755569: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactReceived()
getReportingProperty : false contact classa type :
com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1755570: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755571: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::ChannelStubImpl - Channel created
successfully,id-100
1755572: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChannelStubImpl::setState() -id=100 setting channel state to
IDLE
1755573: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755574: Aug 05 10:04:09.067 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=1
1755575: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,

contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755576: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755577: Aug 05 10:04:09.067 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=null,Listener=null
1755578: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1755579: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
1755580: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755581: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-

UNK:ChStubImpl:handleIdleTransition - channel state changed


unknown ---> IDLE forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IDLE,pendingState=null,groupId=,locked=false
]
1755582: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755583: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel
Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco
ICD Channel,Channel id=100,Channel implementation id=100,Old
state=unknown,New state=IDLE
1755584: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnEstablishedEv 1548/1
1755585: Aug 05 10:04:09.067 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter addChannel()
1755586: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Called Address
in processCallCtlConnEstablishedEv :9002
1755587: Aug 05 10:04:09.067 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1755588: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:requestChannelLock - locking this channel
1755589: Aug 05 10:04:09.067 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755590: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - channel state changed IDLE
---> IN_USE forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=tru
e]
1755591: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:RmCm contact
is not null
1755592: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:AppContact is
not null
1755593: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call:16778764 [1548/1], address 0052, calling party 0052, and
called party 9002
1755594: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel
Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco
ICD Channel,Channel id=100,Channel implementation id=100,Old
state=IDLE,New state=IN_USE
1755595: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleUseTransition - unlocking this channel
1755596: Aug 05 10:04:09.068 WAT %MIVR-EXECUTOR_MGR-7-

CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor


id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2027-CALL_EVENT_LOG:0052,Thread priority=5,Time=1
1755597: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1755598: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - notifying all waiting
threads that channel is no longer idleChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=fal
se]
1755599: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
1755600: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave addChannel()
1755601: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter addChannel()
1755602: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave addChannel()
1755603: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Enter
addContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
1755604: Aug 05 10:04:09.068 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_REC
EIVED,channels=[Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplI
d=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,c
ontactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755605: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Leave
addContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
1755606: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setToInitiatedReceived(), new state=CALL_RECEIVED
1755607: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setState(), new state=CALL_RECEIVED
1755608: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setImplId()
1755609: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Enter
changeImplIdCache(), id=290, type=Cisco Agent Call, old
implId=1548/1, new implId=1548/1
1755610: Aug 05 10:04:09.068 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_REC
EIVED,channels=[Channel[type=Cisco ICD

Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplI
d=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,c
ontactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755611: Aug 05 10:04:09.068 WAT %MIVR-SS_RTR-7UNK:contactChannelsAdded(). Ignored.
1755612: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setImplId()
1755613: Aug 05 10:04:09.068 WAT %MIVR-SS_CM-7UNK:AgentCallContact 290 and implId 1548/1 moved to Answered
state
1755614: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setState(), old state=CALL_RECEIVED, new
state=CALL_ANSWERED
1755615: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call 16778764 [1548/1] and agent null being ignored because
orig isn't a logged in agent
1755616: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755617: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlConnDisconnectedEv1549/1
1755618: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755619: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
CallCtlTermConnDroppedEv 1549/1
Unknown event1549/1
CallCtlConnDisconnectedEv1549/1
CallInvalidEv 1549/1
1755620: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call
16778765 [1549/1] and agent agent_2
1755621: Aug 05 10:04:09.068 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755622: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:classifyCall:
1549/1 9002
1755623: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:contactInfo is
null
1755624: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755625: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-

UNK:Resource.getIAQContact(String) - consultCallid is null and


ContactClass is IAQ_CONTACT
1755626: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755627: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755628: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:classifyCall
1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null
Type:PrimaryConsult(1)
1755629: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallInvalidEv received for
call:16778765 [1549/1]
1755630: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755631: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
1755632: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755633: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnDisconnectedEv1548/1
1755634: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755635: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
1755636: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755637: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1548/1
CallCtlConnEstablishedEv 1548/1
1755638: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Called Address
in processCallCtlConnEstablishedEv :9002
1755639: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1755640: Aug 05 10:04:09.069 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755641: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:RmCm contact
is not null
1755642: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:AppContact is
not null
1755643: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call:16778764 [1548/1], address 0060, calling party 0052, and
called party 9002
1755644: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Called Address
returned from JTAPI :9002
1755645: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Current Called

Address returned from JTAPI :9002


1755646: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call 16778764 [1548/1] and agent null being ignored because
orig isn't a logged in agent
1755647: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755648: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
CiscoTransferEndEv 1548/1
1755649: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for
Original CallId 16778764[1548/1]
1755650: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
1755651: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_REC
EIVED,channels=[Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplI
d=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,c
ontactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=null,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755652: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setToAccepted(), old state=CALL_RECEIVED, new
state=CALL_ANSWERED
1755653: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setToAccepted(), new state=CALL_ANSWERED
1755654: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_REC
EIVED,channels=[Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplI
d=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,c
ontactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste

ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755655: Aug 05 10:04:09.069 WAT %MIVR-SS_RTR-7UNK:contactAccepted(). Ignored.
1755656: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setState(), new state=CALL_ANSWERED
1755657: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:getChannel(), try to get channel base class is
=com.cisco.wf.subsystems.rmcm.ICDChannel
1755658: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_REC
EIVED,channels=[Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplI
d=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,c
ontactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=null,Listener=null
1755659: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:getChannel(), return channel:Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]
1755660: Aug 05 10:04:09.069 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter created with ID 290, App FW contact 290,
and RmCm contact 16778764 [1548/1]
1755661: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter addChannel()
1755662: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755663: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave addChannel()
1755664: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter addChannel()
1755665: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave addChannel()

1755666: Aug 05 10:04:09.069 WAT %MIVR-SS_CM-7-UNK:RmCm contact


16778764[1548/1] (260) .setICDContactAdapter(290) from 289
1755667: Aug 05 10:04:09.069 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755668: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChMgrImpl::defineStub() - defining channel stub ...
1755669: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::ChannelStubImpl - Channel created
successfully,id--1
1755670: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755671: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChannelStubImpl::setState() -id=-1 setting channel state to
IDLE
1755672: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel state changed
unknown ---> IDLE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IDLE,pendingState=null,groupId=,locked=false]
1755673: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]

at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch


Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755674: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel
Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel
id=-1,Channel implementation id=-1,Old state=unknown,New
state=IDLE
1755675: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChannelStubImpl::setState() -id=-1 setting channel state to
IDLE
1755676: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=null,Listener=null
1755677: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel state did not
changeChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IDLE,pendingState=null,groupId=,locked=false]
1755678: Aug 05 10:04:09.070 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter addChannel()
1755679: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:requestChannelLock - locking this channel
1755680: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755681: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2027CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755682: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null

1755683: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:CallID:289


MediaId:1548/1 Task:26000000345 Got CiscoTransferEndEv, events
on the AddressCallObserver.
1755684: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060
1755685: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - channel state changed IDLE
---> IN_USE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IN_USE,pendingState=null,groupId=,locked=true]
1755686: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755687: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2027,Thread priority=5,Time=4
1755688: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel
Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel
id=-1,Channel implementation id=-1,Old state=IDLE,New
state=IN_USE
1755689: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleUseTransition - unlocking this channel
1755690: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - notifying all waiting
threads that channel is no longer idleChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IN_USE,pendingState=null,groupId=,locked=false]
1755691: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2027,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1755692: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=-

1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755693: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
1755694: Aug 05 10:04:09.070 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave addChannel()
1755695: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755696: Aug 05 10:04:09.070 WAT %MIVR-SS_RTR-7UNK:contactChannelsAdded(). Ignored.
1755697: Aug 05 10:04:09.070 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Thread=MIVR_SS_TEL_TPG
_EXE-41-2021-CALL_TRANSFER_END:0060,Thread priority=5,Time=0
1755698: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1755699: Aug 05 10:04:09.070 WAT %MIVR-SS_RM-7-UNK:Session
4000000306 .answerContact(289, 290) in TermConnActiveEv for call
16778764 [1548/1] and agent agent_2
1755700: Aug 05 10:04:09.070 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setSessionId(4000000306) from 4000000306
1755701: Aug 05 10:04:09.070 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setSeqNum(1) from 1
1755702: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=-

1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent


Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=null,Listener=null
1755703: Aug 05 10:04:09.070 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2021CALL_TRANSFER_END:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755704: Aug 05 10:04:09.070 WAT %MIVR-SS_CM-7UNK:ContactMgr.replaceAppContactsInSession(289, 290, 4000000306)
1755705: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755706: Aug 05 10:04:09.070 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.replaceContact(JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr

ansferring=false,disconnecting=false],CallContact[id=290,type=Cis
co Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
,null) - id=001-0xee6b2932
1755707: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755708: Aug 05 10:04:09.070 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1755709: Aug 05 10:04:09.070 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755710: Aug 05 10:04:09.071 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343, got CiscoTransferEndEv event on
the AddressCallObserver, posting it to InCallObserver.
Port.this.transferStart = true
1755711: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.replaceContact().removeContact(JTAPICallContact[i
d=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,

type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000000
60C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],p
ort=TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]) - id=001-0xee6b2932
1755712: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755713: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Enter
setSession(session=null,seqNum=-1,frozen=false), with Contact
id=289
1755714: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter 289 : ContactSessionChanged received for
App FW contact 289, iefSourceContact is 16778764 [1548/1] (260)
1755715: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:Ignoring
contactSessionChanged because either the new or old session is
null
1755716: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]

at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch


Time=0,Listener Class=null,Listener=null
1755717: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Leave
setSession(), with Contact id=289
1755718: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:contactSessionChanged(). Ignored.
1755719: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7-UNK:Contact
removed: JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] (1 contacts) - id=0010xee6b2932
1755720: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Enter
setSession(session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,frozen=false), with Contact id=290
1755721: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactRemoved() called.
1755722: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter 290 : ContactSessionChanged received for
App FW contact 290, iefSourceContact is 16778764 [1548/1] (260)
1755723: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:Ignoring
contactSessionChanged because either the new or old session is
null
1755724: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger

=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on

JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
1755725: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755726: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Leave
setSession(), with Contact id=290
1755727: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:contactSessionChanged(). Ignored.
1755728: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7-UNK:Contact
added: CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,a
ni=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=n
ull,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestPro
tocolCallRef=null] (2 contacts) - id=001-0xee6b2932
1755729: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setAppContact(290) from 289
1755730: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7UNK:Agent.getCallingNumber(): set calling number 0052 to Unknown
for contact 290
1755731: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7UNK:Agent.getCallingNumber(): set calling number 0060 to Unknown
for contact 289
1755732: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Setting ANI of
App contact 290 from Unknown to Unknown in TermConnActiveEv for
call 16778764 [1548/1] and agent agent_2
1755733: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START

ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000

0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1755734: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7UNK:Agent.getCallingNumber(): set calling number 0060 to Unknown
for contact 289
1755735: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED
1755736: Aug 05 10:04:09.071 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755737: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:getChannel(), try to get channel base class is
=com.cisco.wf.subsystems.rmcm.ICDChannel
1755738: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread

priority=null,Time=null,Exception=null
1755739: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:getChannel(), return channel:Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]
1755740: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755741: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactAdded() called.
1755742: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall

back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener
Class=null,Listener=null
1755743: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7UNK:Resource.getContactXferredBetweenSameAgentExtns is returning
FALSE
1755744: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:ContactInfo
16778764 [1548/1] .setIsConnected(true)
1755745: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .addConnectedResource(agent_2)
1755746: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED

1755747: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact


16778764[1548/1] has connectedResources: [0052, agent_2]
1755748: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755749: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Not setting
the calling number of appContact to 0052 because its a CTI Port
1755750: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setHandled()
1755751: Aug 05 10:04:09.071 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence

group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013
1755752: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Thread=MIVR_SS_TEL_TPG
_EXE-41-2021,Thread priority=5,Time=1
1755753: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290: isHandled=true

1755754: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setHandled()


1755755: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .dequeueAll(CONNECTED_TO_RESOURCE)
1755756: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgr.getResourceFromContact(1548/1) returns 0052
1755757: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:Processing
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqM
sg Contact290
1755758: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgr.getResourceFromContact(1548/1) returns 0052
1755759: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgr.removeContactResourceTuple(1548/1) removing
resource 0052
1755760: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processConnectedEvReqMsg(16778764
[1548/1], agent_2, IAQ, Mon Aug 05 10:04:09 WAT 2013)
1755761: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2028-CALL_EVENT_LOG:0060,Thread priority=5,Time=2
1755762: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2021,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755763: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-

6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26

000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013
1755764: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q
EXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=0
1755765: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2028CALL_EVENT_LOG:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=2,Exception=null
1755766: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVE
NTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Time=0
1755767: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setIaqState(QUEUED_CONNECTED) from
QUEUED_ALLOCATED
1755768: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060
1755769: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re

directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,

type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
1755770: Aug 05 10:04:09.072 WAT %MIVR-SS_RM-7UNK:RsrcMgr.removeContactFromCTIPort, port: 0052
1755771: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() called.
1755772: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [1548/1] 16778764 ContactEventsGenerator: Posting the
ContactConnectedEvent Resource Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002 contact type IAQ session 4000000306
session seq num 1
1755773: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED
1755774: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0CALL_EV:0060,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=0,Exception=null
1755775: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755776: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0SESSION_CONTACT_REMOVED,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755777: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVE
NTS-38-0,Thread priority=5,Time=1
1755778: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread

priority=null,Time=1,Exception=null
1755779: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag

eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755780: Aug 05 10:04:09.072 WAT %MIVR-SS_RM-7-UNK:CTI ports:
0060:null 0029:null 0028:null 0059:null 0027:null 0058:null
0026:null 0057:null 0025:null 0056:null 0024:null 0055:null
0023:null 0054:null 0022:null 0053:null 0021:null 0052:null
0020:null 0051:null 0019:null 0018:null 0049:null 0017:null
0048:null 0016:null 0047:null 0015:null 0046:null 0014:null
0045:null 0013:null 0044:null 0012:null 0043:null 0011:null
0010:null 0042:null 0041:null 0040:null 0039:null 0038:null
0037:null 0036:null 0035:null 0034:null 0033:null 0032:null
0031:null 0030:null
1755781: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:Processing
msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg
Contact290
1755782: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-

Facility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Thread=MIVR_SS_RTR_EVENT
S-38-0-SESSION_CONTACT_ADDED,Thread priority=5,Time=1
1755783: Aug 05 10:04:09.072 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType
for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013
1755784: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0SESSION_CONTACT_ADDED,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1755785: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343, got TransferEnd event,
finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart:
false
1755786: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Thread=MIVR_SS_RTR_EVENT
S-38-0,Thread priority=5,Time=1
1755787: Aug 05 10:04:09.072 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither
CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1755788: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q
EXE_0060-337-0,Thread priority=5,Time=1
1755789: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755790: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .removeConnectedResource(0052)
1755791: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755792: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755793: Aug 05 10:04:09.072 WAT %MIVR-ICD_RTDM-7UNK:contactConnected - contact: 16778764, resource: agent_2, ESD:
1 Contact Type:IAQ
1755794: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7-

CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor


id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380-CONTACT_HANDLED,Thread priority=5,Time=0
1755795: Aug 05 10:04:09.072 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803

17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener
Class=null,Listener=null
1755796: Aug 05 10:04:09.072 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755797: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] has connectedResources: [agent_2]
1755798: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343 Got CiscoTransferEndEv, events
on the AddressCallObserver.
1755799: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor

type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=0,Exception=null
1755800: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled(). contactTypeName is
Cisco Agent Call
1755801: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() getReportingProperty :
false contact classa type :
com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1755802: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7UNK:Resource.getContactExtType() returning value 1 for contact
16778764 and agent agent_2
1755803: Aug 05 10:04:09.073 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,pare
nt=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type
=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false],seqNum=1] on
Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013
1755804: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7UNK:Call.transferAnswered(9002)
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26

000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]
1755805: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1755806: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755807: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755808: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7UNK:Resource.getContactExtType() returning value 1 for contact
16778764 and agent agent_2
1755809: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7UNK:Call.transferring(9002) JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]
1755810: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=1
1755811: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processDequeueReqMsg(16778764
[1548/1], -1, true, CONNECTED_TO_RESOURCE, IAQ, Mon Aug 05
10:04:09 WAT 2013, -1)

1755812: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1755813: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755814: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1755815: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7UNK:contactConnectAcknowledged(). Ignored.
1755816: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.dequeueContact(16778764 [1548/1], -1,
true, CONNECTED_TO_RESOURCE, IAQ, Mon Aug 05 10:04:09 WAT 2013,
-1)
1755817: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
1755818: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
New State:IN_SESSION Old State:RESERVED Reason code:0
1755819: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .removeFromAllCQs()
1755820: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2028,Thread priority=5,Time=3
1755821: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7UNK:ContactConnected: Decrement overall num waiting for ct:
16778764
1755822: Aug 05 10:04:09.073 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,pare
nt=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type
=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco

CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013
1755823: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setIaqState(NOT_IN_QUEUE) from
QUEUED_CONNECTED
1755824: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setIaqState(NOT_IN_QUEUE) from
NOT_IN_QUEUE
1755825: Aug 05 10:04:09.073 WAT %MIVR-SS_ROUTEANDQUEUE-7UNK:Returning Voice Call Interruptible flag as true
1755826: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [1548/1] 16778764 ContactEventsGenerator: Posting the
ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact
type IAQ session 4000000306 session seq num 1
1755827: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2028,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=3,Exception=null
1755828: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q
EXE_0060-337-0-CALL_EV:0060,Thread priority=5,Time=1
1755829: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off
1755830: Aug 05 10:04:09.073 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,pare
nt=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type
=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI

Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755831: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:conferenceQueued flag is: false call contact: 1548/1
1755832: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:Contact with
contact id 290 dequeued successfully
1755833: Aug 05 10:04:09.073 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason
code:0
1755834: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:Processing
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqM
sg Contact290
1755835: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060
1755836: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7UNK:ContactConnected, setting longest currently waiting ct:null
1755837: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0CALL_EV:0060,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=1,Exception=null
1755838: Aug 05 10:04:09.073 WAT %MIVR-CRA_HRDM-7UNK:contactConnected - contactID: 16778764, sessionSeqNr: 1,
sessionID: 4000000306, nodeID: 1
1755839: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, got CiscoTransferEndEv event on
the AddressCallObserver, posting it to InCallObserver.
Port.this.transferStart = true
1755840: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processRsrcDisconnectedEvReqMsg(167787
64 [1548/1], 0052, IAQ, acmiCallType -1, Mon Aug 05 10:04:09 WAT
2013)
1755841: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2029-CALL_EVENT_LOG:0052,Thread priority=5,Time=0
1755842: Aug 05 10:04:09.073 WAT %MIVR-SS_ROUTEANDQUEUE-7UNK:Returning Voice Call Interruptible flag as true
1755843: Aug 05 10:04:09.073 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755844: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor
type=null,Thread=null,Thread priority=null,Original

Thread=null,Original thread
priority=null,Time=null,Exception=null
1755845: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [1548/1] 16778764 ContactEventsGenerator: Posting the
ContactRsrcDisconnectedEvent Resource 0052 contact type IAQ
session 4000000306 session seq num 1
1755846: Aug 05 10:04:09.073 WAT %MIVR-CRA_HRDM-7-UNK:RSRC in
table 29
1755847: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755848: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0
1755849: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<16778764,1>)
1755850: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App
Contact Id:290
1755851: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
PrevState: AVAILABLE PrevStateSet:true
1755852: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:CRDR added
QUEUE time: 12 starttime= 1375693436394
1755853: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getCQDRTable(<16778764,1>)
1755854: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Thread=MIVR_SS_TEL_TPG
_EXE-41-2026,Thread priority=5,Time=9
1755855: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
1755856: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN

SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1755857: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionTalkingMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ
cause:DEFAULT)
1755858: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, got TransferStart event, and
final call 1548/1 is the same as the consult call, Transferred
call in event (P1-CCXAxl_1) GCID=(1,1549)->INVALID
1755859: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:CQDR added
QUEUE time: 12 starttime= 1375693436394
1755860: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755861: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:agent_2
ID:1548/1 Type:IAQ cause:DEFAULT))
1755862: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2029CALL_EVENT_LOG:0052,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1755863: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7-

CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor


id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1,Thread priority=5,Time=18
1755864: Aug 05 10:04:09.074 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state: IN_SESSION
1755865: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:HRDMorigProtocolCallRef=null
1755866: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:HRDMdestProtocolCallRef=null
1755867: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7UNK:contactConnected - destination already present,
destinationtype:2
1755868: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7UNK:contactConnected - not preview outbound
1755869: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343, got TransferEnd event,
finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart:
false
1755870: Aug 05 10:04:09.074 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755871: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Thread=MIVR_SS_TEL_PORT_Q
EXE_0060-337-0,Thread priority=5,Time=2
1755872: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755873: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:ContactInfo
16778764 [1548/1] .setIsHeld(false)
1755874: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755875: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7UNK:Resource.getContactExtType() returning value 1 for contact
16778764 and agent agent_2
1755876: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App

Contact Id:290
1755877: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
PrevState: AVAILABLE PrevStateSet:true
1755878: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
1755879: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionTerminatedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY
CONSULT Cause:INVALID Abort Exception:null)
1755880: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2.processSessionTerminatedMsg(SessionTerminatedMsg
(Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT Cause:INVALID Abort
Exception:null))
1755881: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .removeActiveCall(1549/1)
1755882: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2.processSessionTerminatedMsg Handle TermConnDroppedEv for
PRIMARY_CONSULT [1549/1]
1755883: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .removeActiveCall(1549/1)
1755884: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1755885: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1755886: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:Setting the
rcvdTermConnDropped flag to true
1755887: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App
Contact Id:290
1755888: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
PrevState: AVAILABLE PrevStateSet:true
1755889: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
1755890: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionInvalidMsg (ID:1549/1)
1755891: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1755892: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for
contactID:1549/1] being ignored because RmCm contact is null
1755893: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionTransferEndMsg (Original Contact:1548/1 Consult
Contact:1549/1 Transfer Success:true)
1755894: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processSessionTransferEndMsg(SessionTransferEndMsg
(Original Contact:1548/1 Consult Contact:1549/1 Transfer
Success:true))
1755895: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, got CiscoTransferStartEv event
on the AddressCallObserver, posting it to InCallObserver.
Port.this.transferStart = true
1755896: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor

trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=18,Exception=null
1755897: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2026,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=9,Exception=null
1755898: Aug 05 10:04:09.074 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_P
ORT_QEXE_0052-328-1-TERM_CONN_EV:0052,Thread priority=5,Time=11
1755899: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 Got CallObservationEndedEv,
events on the AddressCallObserver.
1755900: Aug 05 10:04:09.074 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1TERM_CONN_EV:0052,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=11,Exception=null
1755901: Aug 05 10:04:09.075 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged -: offset= 3600000
1755902: Aug 05 10:04:09.075 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged - resource: 39, new state: 4
1755903: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactConnectedEvent
1755904: Aug 05 10:04:09.075 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=CALL_EV:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1755905: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9002:false
1755906: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:CRACTIEventHandler: for CallEstablishedEventMsg get
EventReasonCode from CallEventData (-1)
1755907: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9002:false
1755908: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:calculating
masks for callId :16778764
1755909: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7-UNK: Conn state =
88 Term State =98
1755910: Aug 05 10:04:09.075 WAT %MIVR-SS_RM-7-UNK: Conn state =
88 Term State =98
1755911: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall All Masks [CRACTIRemaskField

[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]
1755912: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket:
null monitoredDeviceDN:9002, connectionCallID: 16778764,
lineType: 3, monitoredDeviceDN: 9002, eventReasonCode: 22,
serviceNumber: -1, skillGroupNumber: 1, answeringDeviceID: 9002,
callingDeviceID: 0052, calledDeviceID: 9002,
lastRedirectDeviceID: 0052, answeringDeviceType: 76,
callingDeviceType: 73, calledDeviceType: 76,
lastRedirectDeviceType: 73 } to outboundQ
1755913: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Got contact connected event
1755914: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to: agent_2,
1755915: Aug 05 10:04:09.075 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Posting ContactConnected for 1548/1
1755916: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType
for event:
com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013
1755917: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither
CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1755918: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - contact: 16778764 Contact Type:IAQ
1755919: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - Contact: 16778764 ConfToRPData size is 0
1755920: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:ContactDequeuedAll Decrement num waiting for ct: 16778764
CSQ:1
1755921: Aug 05 10:04:09.075 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Thread=MIVR_SS_TEL_TPG_EX
E-41-2029,Thread priority=5,Time=1
1755922: Aug 05 10:04:09.075 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow

n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755923: Aug 05 10:04:09.075 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_
SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread
priority=5,Time=2
1755924: Aug 05 10:04:09.075 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0
1755925: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755926: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375

693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755927: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent
=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco
Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013
1755928: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent
=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco
Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013
1755929: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,pare
nt=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type
=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,

type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755930: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,pare
nt=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type
=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=null,Listener=null
1755931: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent
=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco
Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375

693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755932: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent
=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco
Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755933: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent
=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco
Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
Time=0,Listener Class=null,Listener=null
1755934: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h

andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0
1755935: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1755936: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0,Dispatch Time=0,Listener Class=null,Listener=null
1755937: Aug 05 10:04:09.076 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0

010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755938: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755939: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=1
1755940: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::

Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013
1755941: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013
1755942: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=1,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755943: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
n=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=1,Dispatch Time=0,Listener Class=null,Listener=null
1755944: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05

10:04:09 WAT 2013,Queue Time=0


1755945: Aug 05 10:04:09.077 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755946: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803

17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
1755947: Aug 05 10:04:09.077 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755948: Aug 05 10:04:09.077 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT

APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall

back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1755949: Aug 05 10:04:09.077 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755950: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-

Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT

2013,Queue Time=0,Dispatch Time=0,Listener


Class=null,Listener=null
1755951: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755952: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-

03
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013
1755953: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755954: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT

APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall

back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013
1755955: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755956: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VM-

HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
1755957: Aug 05 10:04:09.078 WAT %MIVR-ICD_CTI-7-

UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT }


1755958: Aug 05 10:04:09.078 WAT %MIVR-CRA_HRDM-7UNK:writeASDRToDatabase
1755959: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755960: Aug 05 10:04:09.078 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755961: Aug 05 10:04:09.078 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID:
16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1,
serviceID: -1, skillGroupNumber: 1, skillGroupID: -1,
skillGroupPriority: 0, answeringDeviceType: 76,
callingDeviceType: 73, calledDeviceType: 76,
lastRedirectDeviceType: 73, localConnectionState: 3, eventCause:
22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]] }
1755962: Aug 05 10:04:09.078 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-

LAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco

CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1755963: Aug 05 10:04:09.078 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1755964: Aug 05 10:04:09.078 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID:
16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1,
serviceID: -1, skillGroupNumber: 1, skillGroupID: -1,
skillGroupPriority: 0, answeringDeviceType: 76,
callingDeviceType: 73, calledDeviceType: 76,
lastRedirectDeviceType: 73, localConnectionState: 3, eventCause:
22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]] to various sockets }
1755965: Aug 05 10:04:09.079 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1755966: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755967: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got rsrcStateChangedEvent
1755968: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null
monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID
= 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode
= 0, agentID = agent_2, agentExtension = 9002, agentID_Long =
agent_2 } to outboundQ
1755969: Aug 05 10:04:09.079 WAT %MIVR-SS_OB-7-UNK:Posting
OutboundRsrcStateChangedMsg for agent_2
1755970: Aug 05 10:04:09.079 WAT %MIVR-SS_OB-7UNK:OutboundRsrcStateChangedMsg:Processing msg:
OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:4, csqID:1)
1755971: Aug 05 10:04:09.079 WAT %MIVR-SS_OB-7UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2,
state:4
1755972: Aug 05 10:04:09.079 WAT %MIVR-CRA_HRDM-7-

UNK:contactDequeuedAll - contactID: 16778764, sessionSeqNr: 1,


sessionID: 4000000306, nodeID: 1
1755973: Aug 05 10:04:09.079 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<16778764,1>)
1755974: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactDequeuedAllEvent
1755975: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to: agent_2,
1755976: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Setting flag to mandatorily pass
{CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null,
connectionCallID: 16778764, eventCause: 65535, appId: -1, CSDID:
-1} to BM clients
1755977: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket:
null monitoredDeviceDN:null, connectionCallID: 16778764,
eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ
1755978: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Got contact dequeuedAll event
1755979: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to: agent_2,
1755980: Aug 05 10:04:09.079 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2029,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1755981: Aug 05 10:04:09.079 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state:
IN_SESSION_PENDING_WORK
1755982: Aug 05 10:04:09.079 WAT %MIVR-EXECUTOR_MGR-7THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool390,Thread priority=5
1755983: Aug 05 10:04:09.079 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged -: offset= 3600000
1755984: Aug 05 10:04:09.079 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI

Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t

rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener
Class=null,Listener=null
1755985: Aug 05 10:04:09.079 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET138-11415,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-390
1755986: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1755987: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-138-11415,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-390,Original thread
priority=null,Time=null,Exception=null
1755988: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=2,Exception=null
1755989: Aug 05 10:04:09.080 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged - resource: 39, new state: 7
1755990: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013
1755991: Aug 05 10:04:09.080 WAT %MIVR-LIB_MEDIA-7RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method
Name=setInputProperties(),HOST NAME=10.0.2.7,PORT
NUMBER=24944,PACKET SIZE=20
1755992: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::

Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013
1755993: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Thread=MIVR_SS_TEL_T
PG_EXE-41-2018,Thread priority=5,Time=25
1755994: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013
1755995: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345 gets TermConnDroppedEv, meta
code:134, cause code:100
1755996: Aug 05 10:04:09.080 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013
1755997: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, TerminalConnection to Terminal:
MCB_0052 is DROPPED, 1548/1, call transferring, Redirecting:false
1755998: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11415-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1755999: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7UNK:Call.abandoned() - transferring
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=true,disconnecting=false]
1756000: Aug 05 10:04:09.080 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756001: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-

289:Enter setState(), old state=CALL_ANSWERED, new


state=CALL_CONNECTED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true]
1756002: Aug 05 10:04:09.080 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756003: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Enter setToFinalState(), old state=CALL_ANSWERED, new
state=CALL_CONNECTED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true]
1756004: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289: SET.0 = ['Cisco CTI Port Group #6'.0(1), 'Cisco Media
Channel Group #0'.44(1), 'Cisco Unified CCX Ports'.197(1)]
1756005: Aug 05 10:04:09.080 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764, Checking ACMI CallType
for event:
com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013
1756006: Aug 05 10:04:09.080 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(true) - id=100, dynamic
1756007: Aug 05 10:04:09.080 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:
appId=5 confId=196 parId=0 -> setInputProperties: payloadType-4
1756008: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE
1756009: Aug 05 10:04:09.080 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:
appId=5 confId=196 parId=0 -> >>>>>setSockRTP: port=24944 is in
use, driver picked a different port=24944
1756010: Aug 05 10:04:09.080 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756011: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: -1, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76,
callingDeviceType: 73, calledDeviceType: 76,
lastRedirectDeviceType: 73, localConnectionState: 3, eventCause:
22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]} to socket:
Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1

1756012: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7-UNK:CallID:288


MediaId:1548/1 Task:26000000343 getLocalSource() of
RTPDialogChannel[type=Cisco Media
Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=tr
ue,remote dest=null,remote
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],local dest=null,local
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],streams=[]] returns 24944
1756013: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756014: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756015: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool391,Thread priority=5
1756016: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11415PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1756017: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got rsrcStateChangedEvent
1756018: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null
monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID
= 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK,
eventreasoncode = 0, agentID = agent_2, agentExtension = 9002,
agentID_Long = agent_2 } to outboundQ
1756019: Aug 05 10:04:09.080 WAT %MIVR-SS_OB-7-UNK:Posting
OutboundRsrcStateChangedMsg for agent_2
1756020: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]
<CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT,
monitorID: 0, peripheralID: 1, peripheralType: 21,
connectionDeviceIDType: 0, ConnectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType:
76, lastRedirectDeviceType: 73, localConnectionState: 3,
eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],

reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,


0, 0, 0, 0]]]]
1756021: Aug 05 10:04:09.080 WAT %MIVR-SS_OB-7UNK:OutboundRsrcStateChangedMsg:Processing msg:
OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:7, csqID:-1)
1756022: Aug 05 10:04:09.080 WAT %MIVR-SS_OB-7UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2,
state:7
1756023: Aug 05 10:04:09.080 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 FF FF FF FF
FF FF FF FF 00 00 00
01 ................
0020: FF FF FF FF 00 00 00 4C
00 49 00 4C 00 49 00 03
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 1B 05 30 30 35 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 39 30 30 32 00 1E
05 ..0052...9002...
0050: 39 30 30 32 00
9002.
1756024: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_ESTABLISHED_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] CID: 16778764 }
1756025: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11415,Thread priority=5,Time=2
1756026: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11415,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1756027: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-390,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-138-11415
1756028: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-390,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET138-11415,Original thread priority=null,Time=null,Exception=null
1756029: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48019,Thread priority=5,Original

Thread=ExecutorManagerImpl.pool-391
1756030: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48019,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-391,Original thread
priority=null,Time=null,Exception=null
1756031: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: -1, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76,
callingDeviceType: 73, calledDeviceType: 76,
lastRedirectDeviceType: 73, localConnectionState: 3, eventCause:
22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1756032: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756033: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756034: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool392,Thread priority=5
1756035: Aug 05 10:04:09.081 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48019-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756036: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48019PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1756037: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]
<CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT,

monitorID: 0, peripheralID: 1, peripheralType: 21,


connectionDeviceIDType: 0, ConnectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType:
76, lastRedirectDeviceType: 73, localConnectionState: 3,
eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]]
1756038: Aug 05 10:04:09.081 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 FF FF FF FF
FF FF FF FF 00 00 00
01 ................
0020: FF FF FF FF 00 00 00 4C
00 49 00 4C 00 49 00 03
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 1B 05 30 30 35 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 39 30 30 32 00 1E
05 ..0052...9002...
0050: 39 30 30 32 00
9002.
1756039: Aug 05 10:04:09.082 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_ESTABLISHED_EVENT to
Socket[addr=10.0.2.7,port=51992,localport=12028] CID: 16778764 }
1756040: Aug 05 10:04:09.082 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48019,Thread priority=5,Time=2
1756041: Aug 05 10:04:09.082 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48019,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=2,Exception=null
1756042: Aug 05 10:04:09.082 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-391,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48019
1756043: Aug 05 10:04:09.082 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-

120-48019,Original thread priority=null,Time=null,Exception=null


1756044: Aug 05 10:04:09.082 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 16778764 acmi call type: Neither
CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1756045: Aug 05 10:04:09.082 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1756046: Aug 05 10:04:09.082 WAT %MIVR-ICD_RTDM-7UNK:rsrcDisconnected - contact: 16778764, resource: 0052 Contact
Type:IAQ
1756047: Aug 05 10:04:09.082 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013
1756048: Aug 05 10:04:09.082 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61310,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-392
1756049: Aug 05 10:04:09.086 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
MediaOpenLogicalChannelEv:payloadType=4,packetSize=20,setting
CiscoRTPParams10.0.2.7/24944 to MCB_0060
1756050: Aug 05 10:04:09.087 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(true) - id=44, non-dynamic
1756051: Aug 05 10:04:09.087 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-122-61310,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-392,Original thread
priority=null,Time=null,Exception=null
1756052: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013
1756053: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0
1756054: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NO
TIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Time=2

1756055: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::


Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug
05 10:04:09 WAT 2013
1756056: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61310-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=6
1756057: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE
1756058: Aug 05 10:04:09.087 WAT %MIVR-ICD_RTDM-7-UNK:Ignoring
contactRsrcDisconnected - contact: 16778764, resource: 0052
Contact Type:IAQ because resource is a CTI port
1756059: Aug 05 10:04:09.087 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148NOTIFY_IDLE,Thread priority=4,Original Thread=null,Original
thread priority=null,Time=2,Exception=null
1756060: Aug 05 10:04:09.087 WAT %MIVR-CRA_HRDM-7UNK:contactRsrcDisconnected - contactID: 16778764, sessionSeqNr:
1, sessionID: 4000000306, nodeID: 1, resource: 0052
1756061: Aug 05 10:04:09.087 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug
05 10:04:09 WAT 2013
1756062: Aug 05 10:04:09.087 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Executor
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2018,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=25,Exception=null
1756063: Aug 05 10:04:09.088 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: -1, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76,
callingDeviceType: 73, calledDeviceType: 76,
lastRedirectDeviceType: 73, localConnectionState: 3, eventCause:
22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]} to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] is : 0

1756064: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::


Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1756065: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756066: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756067: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1756068: Aug 05 10:04:09.088 WAT %MIVR-CRA_HRDM-7UNK:contactRsrcDisconnected - resource not of type Resource
1756069: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=1,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756070: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread
priority=5,Original Thread=ExecutorManagerImpl.pool-390
1756071: Aug 05 10:04:09.088 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61310PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=6,Exception=null
1756072: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=NOTIFY,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_CHANNEL_MGR_NO

TIFY-7-195,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-390,Original thread
priority=null,Time=null,Exception=null
1756073: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756074: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7THREAD_PRIORITY_CHANGED:Thread priority changed:
Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor
id=NOTIFY,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread
priority=7,Original thread priority=5
1756075: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=3,Listener
Class=null,Listener=null
1756076: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=THREAD_PRIORITY_CHANGED,Executor
id=NOTIFY,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_CHANNEL_MGR_NO
TIFY-7-195,Thread priority=7,Original Thread=null,Original thread
priority=5,Time=null,Exception=null
1756077: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_
SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=15
1756078: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(false) - id=0
1756079: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=2
1756080: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=0,state=IN_USE,pendingState=null,groupId=6,locked=false]
1756081: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=2,Dispatch Time=0,Listener
Class=class

com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1756082: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7195-NOTIFY_IDLE,Thread priority=7,Time=1
1756083: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=5,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1756084: Aug 05 10:04:09.088 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=15,Exception=null
1756085: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel state changed
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=false]
1756086: Aug 05 10:04:09.088 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
1756087: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel
Class=com.cisco.call.CallControlChannel,Channel Type=Cisco CTI
Port,Channel id=0,Channel implementation id=0052,Old
state=IN_USE,New state=IDLE
1756088: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060
1756089: Aug 05 10:04:09.088 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756090: Aug 05 10:04:09.088 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]
<CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT,

monitorID: 0, peripheralID: 1, peripheralType: 21,


connectionDeviceIDType: 0, ConnectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType:
76, lastRedirectDeviceType: 73, localConnectionState: 3,
eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]]
1756091: Aug 05 10:04:09.088 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756092: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - locking this channel
1756093: Aug 05 10:04:09.088 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver:terminalChangedEvent:
terminal.getAddresses().length :1
1756094: Aug 05 10:04:09.088 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 ,
Resource:agent_2
1756095: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a
Resource whose ICD extn matches with the terminal address
1756096: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7-UNK:call control
channel idle event (id:0052)
1756097: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received
for resource:agent_2
1756098: Aug 05 10:04:09.089 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756099: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionRTPStartedMsg (Rsrc:agent_2 ID:null
Type:UNKNOWN_CONTACT)
1756100: Aug 05 10:04:09.089 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 FF FF FF FF
FF FF FF FF 00 00 00

01 ................
0020: FF FF FF FF 00 00 00 4C
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 ..0052...9002...
0050: 39 30 30 32 00

00 49 00 4C 00 49 00 03
00 1B 05 30 30 35 32
05 39 30 30 32 00 1E
9002.

1756101: Aug 05 10:04:09.089 WAT %MIVR-SS_CM-7UNK:CTIPort.setState(id=0): new state: 2 old state: 1


1756102: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelStateChange - state change recvd
from:
ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=true]
1756103: Aug 05 10:04:09.093 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread
priority=5,Time=0
1756104: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195-NOTIFY_IDLE,Thread
priority=7,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1756105: Aug 05 10:04:09.093 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_IN_STARTED:0060,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=0,Exception=null
1756106: Aug 05 10:04:09.093 WAT %MIVR-SS_TEL-7-UNK:CallID:288
MediaId:1548/1 Task:26000000343
RTPInputStartedEv:bitRate=R5_3,localHost=10.0.2.7,localPort=24944
,payloadType=G711ULAW64K,packetSize=20,echoCancellation=true
1756107: Aug 05 10:04:09.093 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0,Thread priority=5,Time=5
1756108: Aug 05 10:04:09.093 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1756109: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_ESTABLISHED_EVENT to

Socket[addr=10.0.2.7,port=51999,localport=12028] CID: 16778764 }


1756110: Aug 05 10:04:09.093 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=6,Listener
Class=null,Listener=null
1756111: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcDiconnectedEvent
1756112: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processSessionRTPStartedMsg(SessionRTPStartedMsg
(Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1756113: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756114: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:contact for
which the RTP msg is for this contact : Contact ID:16778764
[1548/1] Contact Class:IAQ App Contact Id:290
1756115: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:rtpCodec from
the RTP msg is 3
1756116: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7-UNK:calculating
masks for callId :16778764
1756117: Aug 05 10:04:09.093 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-122-61310,Thread priority=5,Time=12
1756118: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelStateChange - channel changed from:
IN_USE ---> IDLE forGroupStub[channelClass=com.cisco.crs.jtapi.JTAPICallControlChanne
l,type=Cisco CTI Port,id=6,name=6,state=IN_SERVICE,channel=10]
1756119: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelIdle - No Group state change channel state changed from InUse --> Idle
1756120: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelIdle - calling async.release() to
make channel available
1756121: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - new=null
1756122: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco CTI Port
Group #6'.0(1)(1)]
1756123: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:setPermits - setting permits to: null
1756124: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco CTI Port Group
#6'.0(1)(1)
1756125: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7-

UNK:ChStubImpl:releaseChannelLock - unlocking this channel


1756126: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:releaseChannelLock() - channel lock
releasedChannelStub[channelClass=com.cisco.call.CallControlChanne
l,type=Cisco CTI
Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=false]
1756127: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289: SET.1 = ['Cisco Media Channel Group #0'.44(1), 'Cisco
Unified CCX Ports'.197(1)]
1756128: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Enter
removeContactStub(), id=289, type=Cisco JTAPI Call, implId=1548/1
1756129: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Leave
removeContactStub(), id=289, type=Cisco JTAPI Call, implId=1548/1
1756130: Aug 05 10:04:09.094 WAT %MIVR-APP_MGR-7-UNK:Task:
26000000345 is no longer managing contact:
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=false,locale=en_US,aborting=false,app=App[name=MessageCa
llback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=true,disconnecting=false]
1756131: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Delaying posting of final event for 5000 msecs
1756132: Aug 05 10:04:09.094 WAT %MIVR-SS_RM-7UNK:isIAQ_CONSULT_CONTACT is set to false
1756133: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=6
1756134: Aug 05 10:04:09.094 WAT %MIVR-SS_RM-7-UNK: Conn state =
88 Term State =98
1756135: Aug 05 10:04:09.094 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61310,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=12,Exception=null
1756136: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7-

DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=2,Dispatch Time=4,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1756137: Aug 05 10:04:09.094 WAT %MIVR-SS_RM-7-UNK: Conn state =
88 Term State =98
1756138: Aug 05 10:04:09.094 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET348-40,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-391
1756139: Aug 05 10:04:09.094 WAT %MIVR-SS_CM-7-UNK:Processing
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg
Contact-1
1756140: Aug 05 10:04:09.094 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-392,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-122-61310
1756141: Aug 05 10:04:09.094 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processRsrcRTPStartedEvReqMsg(-1
[null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:09 WAT 2013)
1756142: Aug 05 10:04:09.094 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [null] -1 ContactEventsGenerator: Posting the
ContactRsrcRTPStartedEvent Resource Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1756143: Aug 05 10:04:09.094 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,SubFacility=CONTACT_MGR,Executor
id=CLOCK,Mnemonic=FINAL_EVENT_289,Time=5000
1756144: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=2,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756145: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Executor
trace: Action=EXECUTE_CMD_AFTER,Executor
id=CLOCK,Mnemonic=FINAL_EVENT_289,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=5,000,Exception=null
1756146: Aug 05 10:04:09.094 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor

type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-348-40,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-391,Original thread
priority=null,Time=null,Exception=null
1756147: Aug 05 10:04:09.094 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756148: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Leave setToFinalState(), new
state=CALL_CONNECTED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true]
1756149: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=2,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756150: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=44,state=IN_USE,pendingState=null,groupId=0,locked=fal
se]
1756151: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel state changed
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=false
]
1756152: Aug 05 10:04:09.094 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=2,Dispatch Time=4,Listener
Class=null,Listener=null
1756153: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel Class=com.cisco.dialog.DialogChannel,Channel
Type=Cisco Media Channel,Channel id=44,Channel implementation
id=44,Old state=IN_USE,New state=IDLE
1756154: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - locking this channel
1756155: Aug 05 10:04:09.095 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=fal
se]

1756156: Aug 05 10:04:09.095 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:


appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 -> muteDestination() is being
called to mute TXUserStreamManager
1756157: Aug 05 10:04:09.095 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel state changed
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IDLE,pendingState=null,groupId=,locked=false
]
1756158: Aug 05 10:04:09.095 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 -> PromptPlayer::
closeStream: driverStream.stopStream called on
TXDriverStreamManager
1756159: Aug 05 10:04:09.095 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756160: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Leave setState(), new
state=CALL_CONNECTED,resource=User[type=Call Manager
User,id=agent_2,authenticated=true]
1756161: Aug 05 10:04:09.095 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall All Masks [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]
1756162: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Enter setHandled()
1756163: Aug 05 10:04:09.095 WAT %MIVR-SS_TEL-7UNK:Call.transferred(9002) - transferring
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=false,locale=en_US,aborting=false,app=App[name=MessageCa
llback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=true,disconnecting=false]
1756164: Aug 05 10:04:09.095 WAT %MIVR-CHANNEL_MGR-7-

CHANNEL_STATE_CHANGE:Channel has changed state:


Channel=null,Channel
Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco
ICD Channel,Channel id=100,Channel implementation id=100,Old
state=IN_USE,New state=IDLE
1756165: Aug 05 10:04:09.095 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, released TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] from 9008, and
releasing udpPort 24946
1756166: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289: isHandled=true
1756167: Aug 05 10:04:09.095 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345
com.cisco.jtapi.TermObservationEndedEvImpl received
1756168: Aug 05 10:04:09.095 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter 289 : ContactConnected received for App FW
contact 289, iefSourceContact is 16778764 [1548/1] (260)
1756169: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Leave setHandled()
1756170: Aug 05 10:04:09.095 WAT %MIVR-SS_RM-7-UNK:Processing
msg: SessionAnsweredMsg (Rsrc:1548/1 ID:agent_2 Type:IAQ)
1756171: Aug 05 10:04:09.095 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug
05 10:04:09 WAT 2013,Queue Time=6
1756172: Aug 05 10:04:09.095 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 ->
PromptPlayer.muteDestination(). !started. Return...
1756173: Aug 05 10:04:09.095 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-40-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=6
1756174: Aug 05 10:04:09.099 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() called.
1756175: Aug 05 10:04:09.099 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_P
ORT_QEXE_0052-328-1,Thread priority=5,Time=32
1756176: Aug 05 10:04:09.099 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=6,Dispatch Time=0,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1756177: Aug 05 10:04:09.099 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,Sub-

Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED
1756178: Aug 05 10:04:09.099 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=44,state=IDLE MDC::abort: return
without waiting
1756179: Aug 05 10:04:09.099 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1756180: Aug 05 10:04:09.099 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: transfer successful, return
SUCCEEDED branch
1756181: Aug 05 10:04:09.099 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleDisposedTransition - channel state changed
IDLE ---> DISPOSED forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=f
alse]
1756182: Aug 05 10:04:09.099 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_RELEASED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-392,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61310,Original thread priority=null,Time=null,Exception=null
1756183: Aug 05 10:04:09.099 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel
Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco
ICD Channel,Channel id=100,Channel implementation id=100,Old
state=IDLE,New state=DISPOSED
1756184: Aug 05 10:04:09.099 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=44,state=IDLE MediaManager resetted.
1756185: Aug 05 10:04:09.099 WAT %MIVR-SS_CM-7UNK:ContactConnected: Setting allocated resource to null for App
FW contact:290
1756186: Aug 05 10:04:09.099 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=6,Dispatch Time=1,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1756187: Aug 05 10:04:09.099 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756188: Aug 05 10:04:09.099 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05

10:04:09 WAT 2013,Queue Time=6,Dispatch Time=0,Listener


Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
1756189: Aug 05 10:04:09.099 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=32,Exception=null
1756190: Aug 05 10:04:09.100 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=6,Dispatch Time=0,Listener
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
1756191: Aug 05 10:04:09.100 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactConnected() called.
1756192: Aug 05 10:04:09.100 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleDisposedTransition - notifying all waiting
threads that channel is no longer idleChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=f
alse]
1756193: Aug 05 10:04:09.100 WAT %MIVR-SS_CM-7-UNK:ConnectingFlag
is set false, call contact: 1548/1
1756194: Aug 05 10:04:09.100 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-40PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=6,Exception=null
1756195: Aug 05 10:04:09.100 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Clear handler for
RsrcUnavailableInterruption
1756196: Aug 05 10:04:09.100 WAT %MIVR-SS_CM-7-UNK:RmCm contact
16778764[1548/1] (260) .setAllocatedResource(null)
1756197: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:Interruption
handler cleared: Task Id=26000000345,Interruption=Resource
UnAvailable Interruption: agent_2 agent_2
1756198: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: Goto End /* Go to
End label */,Task Id=26000000345
1756199: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000345
1756200: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000345
1756201: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task

id=26000000345
1756202: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Step id=6,Step
Class=com.cisco.wfframework.steps.core.StepGoto,Step
Description=Goto End /* Go to End label */
1756203: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000345 : Goto End /* Go to End label */
1756204: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: End: /* label End
*/,Task Id=26000000345
1756205: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000345
1756206: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000345
1756207: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000345
1756208: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Step id=47,Step
Class=com.cisco.wfframework.steps.core.StepLabel,Step
Description=End: /* label End */
1756209: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000345 : End: /* label End */
1756210: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: End,Task
Id=26000000345
1756211: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000345
1756212: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000345
1756213: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000345
1756214: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-

EXECUTING_STEP:Executing a step:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Step id=1,Step
Class=com.cisco.wfframework.steps.core.StepEnd,Step
Description=End
1756215: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000345 : End
1756216: Aug 05 10:04:09.100 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756217: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:>>>>> After
execution
An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper
State: STARTED
Application: App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]]
Trigger:
ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTA
PITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-

dcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]]
An object of
com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask
ID: 26000000345
Start time (ms): 1375693436365
Source ID:
Destination ID:
Media Instance ID: null
Session handled: false
Context:
An object of com.cisco.wfframework.obj.WFWorkflowContext
{
{CSQ, java.lang.String, HBNG_MAIN_CSQ}
{selectedResource, com.cisco.user.User, User[type=Call
Manager User,id=agent_2,authenticated=true]}
}
Private Context:
An object of com.cisco.wfframework.obj.WFWorkflowContext
{
{C6E09414-FE87-11d2-A3CA00108300BD05_GED125ExpCallVariables, java.util.Hashtable,
{user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@ea38
f1}}
}
Number of executed steps: 11
Current step: End
<<<<<
1756218: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-

TASK_ENDED:Application task ended:


Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Applica
tion
Trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US
,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013
-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=

null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],Task id=26000000345,Task
Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper
1756219: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Done
executing wrapped task. Task id=26000000345,State=ENDED
1756220: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Cleaning up
app task. Task id=26000000345 for AppTask id=26000000345
1756221: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Notifying
task contacts. Task id=26000000345
1756222: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Terminating
trigger. Task id=26000000345
1756223: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Done
terminating trigger. Task id=26000000345
1756224: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Removing
task thread from list. Task id=26000000345
1756225: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Waking up
task interruptors. Task id=26000000345
1756226: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Waking up
task joiners. Task id=26000000345
1756227: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Decrementing
active sessions. Task id=26000000345
1756228: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7APP_SESSION_IDLE:Idle application session:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Applica
tion
Trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US
,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013
-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-

Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],Task id=26000000345,Active
Sessions=0,Max Sessions=10
1756229: Aug 05 10:04:09.101 WAT %MIVR-ENG-7-UNK:Notifying Debug
task Ended
1756230: Aug 05 10:04:09.101 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=6,Dispatch Time=1,Listener
Class=null,Listener=null
1756231: Aug 05 10:04:09.101 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=33
1756232: Aug 05 10:04:09.101 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug
05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=8,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0

1756233: Aug 05 10:04:09.101 WAT %MIVR-SS_TEL-7-UNK:Executor


trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CALL_EV:0052,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=33,Exception=null
1756234: Aug 05 10:04:09.101 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.taskEnded() called.
1756235: Aug 05 10:04:09.101 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, got TransferEnd event,
finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart:
false
1756236: Aug 05 10:04:09.101 WAT %MIVR-SS_DB-7-UNK:
Task:26000000345 taskEnd
1756237: Aug 05 10:04:09.101 WAT %MIVR-SS_CM-7-UNK:Setting the
rcvdContactConnected flag to true
1756238: Aug 05 10:04:09.101 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT:
Socket:Socket: null monitoredDeviceDN:0052, connectionCallID:
16778764, monitoredDeviceDN: 0052, releasingDeviceID: 0052,
releasingDeviceType: 73 } to outboundQ
1756239: Aug 05 10:04:09.101 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got ContactRsrcDisconnected
1756240: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,
ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: -1, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76,
callingDeviceType: 73, calledDeviceType: 76,
lastRedirectDeviceType: 73, localConnectionState: 3, eventCause:
22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]} to socket:
Socket[addr=10.0.104.135,port=50937,localport=12028] is : 1
1756241: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1756242: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to: agent_2,
1756243: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0,
peripheralType=21, skillGroupState=4, stateDuration=0,
skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0,
agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0,
agentMode=0, maxTaskLimit=0, ICMAgentID=0,

agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=3 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] }
1756244: Aug 05 10:04:09.102 WAT %MIVR-SS_OB-7UNK:OBEventHandler: About to post ContactRsrcDisconnected for
1548/1 ACMICallType = 1
1756245: Aug 05 10:04:09.102 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Not posting ContactRsrcDisconnected to
outboundMsgQ for 1548/1 ACMICallType = 1 because it was an
Inbound call
1756246: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcRTPStartedEvent
1756247: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null
monitoredDeviceDN:9002, monitorID: 0, peripheralID: 1,
clientPort: 24944 , direction: 1 , RTPType: 0, bitRate: 1,
echoCancellation: 0, packetSize: 20, payloadType: 3 ,
connectionDeviceIDType: 0, connectionCallID: 16778764,
connectionDeviceID: 9002 } to outboundQ
1756248: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcRTPStarted
1756249: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to: agent_2,
1756250: Aug 05 10:04:09.102 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED
1756251: Aug 05 10:04:09.102 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug
05 10:04:09 WAT 2013,Queue Time=6,Dispatch Time=1,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1756252: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=TASKS,Mnemonic=TASK:0x60db88559_HBCMessageCallback.aef,Thread=
MIVR_ENG_TASKS-31-39,Thread priority=5,Time=12735
1756253: Aug 05 10:04:09.103 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_DONE,Executor
id=TASKS,Mnemonic=TASK:0x60db88559_HBCMessageCallback.aef,Executo
r type=null,Thread=MIVR_ENG_TASKS-31-39,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=12,735,Exception=null
1756254: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]
<-

CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT,
monitorID: 0, peripheralID: 1, peripheralType: 21,
connectionDeviceIDType: 0, ConnectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType:
76, lastRedirectDeviceType: 73, localConnectionState: 3,
eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778764, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 4, 88], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]]
1756255: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,cont
act=JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]] on TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05
10:04:09 WAT 2013
1756256: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NO
TIFY_DYNAMIC-8-148,Thread priority=4,Time=20
1756257: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,cont
act=JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803

17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]] on TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05
10:04:09 WAT 2013
1756258: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=APP_TASK_ENDED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756259: Aug 05 10:04:09.103 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread
priority=4,Original Thread=null,Original thread
priority=null,Time=20,Exception=null
1756260: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE
1756261: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating
clientInfoTable: Socket to SocketInfo:
: Socket[addr=10.0.2.7,port=51833,localport=12028],
SocketInfo:ServicesGranted:22 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013
executor:com.cisco.executor.QueuedExecutor@a90484
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e
sessionValid:true Client ID:10.0.2.7IPPASvr
: Socket[addr=10.0.104.135,port=50937,localport=12028],
SocketInfo:ServicesGranted:7 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:06 WAT 2013
executor:com.cisco.executor.QueuedExecutor@1ac00a8
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189
sessionValid:true Client ID:agent_2
: Socket[addr=10.0.108.41,port=57007,localport=12028],
SocketInfo:ServicesGranted:7 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:46 WAT 2013
executor:com.cisco.executor.QueuedExecutor@10416f0
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f
sessionValid:true Client ID:agent_1
: Socket[addr=10.0.2.7,port=42812,localport=12028],
SocketInfo:ServicesGranted:794102 idleTimeout:120000

timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013


executor:com.cisco.executor.QueuedExecutor@1f58c28
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6
sessionValid:true Client ID:ClientID
: Socket[addr=10.0.2.7,port=51999,localport=12028],
SocketInfo:ServicesGranted:262198 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:04:04 WAT 2013
executor:com.cisco.executor.QueuedExecutor@1c3bf27
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73
sessionValid:true Client ID:ClientID
: Socket[addr=10.0.2.7,port=51992,localport=12028],
SocketInfo:ServicesGranted:22 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:40 WAT 2013
executor:com.cisco.executor.QueuedExecutor@78995e
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77
sessionValid:true Client ID:10.0.2.7IPPASvr
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028],
Socket[addr=10.0.104.135,port=50937,localport=12028],
AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.108.41,port=57007,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets:
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 16 - Sockets:
Socket[addr=10.0.2.7,port=51992,localport=12028],
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=51833,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 262144 - Sockets:
Socket[addr=10.0.2.7,port=51999,localport=12028],
Socket[addr=10.0.2.7,port=42812,localport=12028],
Mask: 1 - Sockets:
Socket[addr=10.0.108.41,port=57007,localport=12028],
Socket[addr=10.0.104.135,port=50937,localport=12028],
1756262: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED
1756263: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756264: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,cont
act=JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true

,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]] on TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05
10:04:09 WAT 2013,Queue Time=1
1756265: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0,
peripheralType=21, skillGroupState=4, stateDuration=0,
skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0,
agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0,
agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=3 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] to various
sockets }
1756266: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380-CONTACT_HANDLED,Thread priority=5,Time=1
1756267: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,cont
act=JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag

eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]] on TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05
10:04:09 WAT 2013,Queue Time=1,Dispatch Time=1,Listener
Class=class
com.cisco.wf.subsystems.rmcm.RsrcMgr$3,Listener=com.cisco.wf.subs
ystems.rmcm.RsrcMgr$3@b3f6c2
1756268: Aug 05 10:04:09.103 WAT %MIVR-SS_CMT-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756269: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756270: Aug 05 10:04:09.103 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,cont
act=JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]] on TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05
10:04:09 WAT 2013,Queue Time=1,Dispatch Time=1,Listener
Class=null,Listener=null
1756271: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor

type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756272: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1,Thread priority=5,Time=34
1756273: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool393,Thread priority=5
1756274: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=1,Exception=null
1756275: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled(). contactTypeName is
Cisco JTAPI Call
1756276: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET138-11416,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-393
1756277: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=34,Exception=null
1756278: Aug 05 10:04:09.103 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 FF FF FF FF
FF FF FF FF 00 00 00
01 ................
0020: FF FF FF FF 00 00 00 4C
00 49 00 4C 00 49 00 03
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 1B 05 30 30 35 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 39 30 30 32 00 1E
05 ..0052...9002...
0050: 39 30 30 32 00
9002.
1756279: Aug 05 10:04:09.103 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756280: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - Get
Property : 1
1756281: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7-

UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call.


Found "OBIVRCALL" in the contact context : false
1756282: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() getReportingProperty :
true contact classa type :
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl
1756283: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=30
1756284: Aug 05 10:04:09.104 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756285: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CALL_EV:0052,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=30,Exception=null
1756286: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-138-11416,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-393,Original thread
priority=null,Time=null,Exception=null
1756287: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, got TransferEnd event,
finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart:
false
1756288: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1,Thread priority=5,Time=31
1756289: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=4,
stateDuration=0, skillGroupNumber=1, skillGroupID=-1,
skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=3 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket:
Socket[addr=10.0.2.7,port=51833,localport=12028] is : 1
1756290: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7-

THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_CMT,Executor


id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126204,Thread priority=5,Original Thread=ExecutorManagerImpl.pool392
1756291: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal

lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
1756292: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=31,Exception=null
1756293: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_ESTABLISHED_EVENT to
Socket[addr=10.0.104.135,port=50937,localport=12028] CID:
16778764 }
1756294: Aug 05 10:04:09.104 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756295: Aug 05 10:04:09.104 WAT %MIVR-USER_MGR-7-UNK:Entered:

CCMUserStubImpl.isAuthenticated(), UserId: agent_2


1756296: Aug 05 10:04:09.104 WAT %MIVR-SS_CMT-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=CMT_STREAM_CLOSER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_SS_CMT_CMT_STR
EAM_CLOSER-126-204,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-392,Original thread
priority=null,Time=null,Exception=null
1756297: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11416-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756298: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
1756299: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=EXECUTE_CMD,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
priority=null,Time=null,Exception=null
1756300: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=4
1756301: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re

directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag

eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener
Class=null,Listener=null
1756302: Aug 05 10:04:09.104 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1756303: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[]
on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05
10:04:09 WAT 2013
1756304: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool394,Thread priority=5
1756305: Aug 05 10:04:09.104 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[]
on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05
10:04:09 WAT 2013
1756306: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7THREAD_PRIORITY_CHANGED:Thread priority changed:
Facility=MIVR,Sub-Facility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126204,Thread priority=7,Original thread priority=5
1756307: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48020,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-394
1756308: Aug 05 10:04:09.104 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11416PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1756309: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-348-40,Thread priority=5,Time=16
1756310: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-

Facility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=29
1756311: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CALL_EV:0052,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=29,Exception=null
1756312: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, got TransferStart event, and
final call 1548/1 is the same as the consult call, Transferred
call in event (P1-CCXAxl_1) GCID=(1,1549)->INVALID
1756313: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1,Thread priority=5,Time=29
1756314: Aug 05 10:04:09.104 WAT %MIVR-SS_TEL-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=29,Exception=null
1756315: Aug 05 10:04:09.104 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=APP_TASK_ENDED,Thread=MIVR_SS_RTR_EVENTS-38-0APP_TASK_ENDED,Thread priority=5,Time=3
1756316: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=APP_TASK_ENDED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-APP_TASK_ENDED,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=3,Exception=null
1756317: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=APP_TASK_ENDED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=4
1756318: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=APP_TASK_ENDED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=4,Exception=null
1756319: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Thread=MIVR_SS_RTR_EVENTS38-0-CONTACT_CONNECTED,Thread priority=5,Time=5
1756320: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor

trace: Action=CMD_RUN,Executor
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_CONNECTED,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1756321: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactConnected(). contactTypeName is
Cisco JTAPI Call
1756322: Aug 05 10:04:09.105 WAT %MIVR-SS_TEL-7UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - Get
Property : 1
1756323: Aug 05 10:04:09.105 WAT %MIVR-SS_TEL-7UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call.
Found "OBIVRCALL" in the contact context : false
1756324: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactConnected() getReportingProperty
: true contact classa type :
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl
1756325: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Thread=MIVR_SS_RTR_EVENTS38-0,Thread priority=5,Time=5
1756326: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1756327: Aug 05 10:04:09.105 WAT %MIVR-SS_CMT-7-UNK:Executor
trace: Action=THREAD_PRIORITY_CHANGED,Executor
id=CMT_STREAM_CLOSER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_SS_CMT_CMT_STR
EAM_CLOSER-126-204,Thread priority=7,Original
Thread=null,Original thread priority=5,Time=null,Exception=null
1756328: Aug 05 10:04:09.105 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[]
on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0
1756329: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelStateChange - state change recvd
from:
ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=true]
1756330: Aug 05 10:04:09.105 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48020,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-394,Original thread

priority=null,Time=null,Exception=null
1756331: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelStateChange - channel changed from:
IN_USE ---> IDLE forGroupStub[channelClass=com.cisco.wf.subsystems.cmt.CMTDialogChann
elImpl,type=Cisco Media
Channel,id=0,name=0,state=IN_SERVICE,channel=50]
1756332: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelIdle - No Group state change channel state changed from InUse --> Idle
1756333: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelIdle - calling async.release() to
make channel available
1756334: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - new=null
1756335: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Thread=MIVR_SS_CMT_CMT_ST
REAM_CLOSER-126-204-RTP_CLOSE,Thread priority=7,Time=5
1756336: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco Media
Channel Group #0'.44(1)(1), 'Cisco Unified CCX Ports'.197(1)(1)]
1756337: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:setPermits - setting permits to: null
1756338: Aug 05 10:04:09.105 WAT %MIVR-SS_CMT-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor
type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204RTP_CLOSE,Thread priority=7,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1756339: Aug 05 10:04:09.105 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=4,
stateDuration=0, skillGroupNumber=1, skillGroupID=-1,
skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,
agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=3 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 1
1756340: Aug 05 10:04:09.105 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[]
on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class

com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
1756341: Aug 05 10:04:09.105 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=4, stateDuration=0, skillGroupNumber=1,
skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=3 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756342: Aug 05 10:04:09.105 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 -> PromptPlayer::closeStream
1756343: Aug 05 10:04:09.105 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[]
on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05
10:04:09 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
1756344: Aug 05 10:04:09.105 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=197, parId=0, channelId=44, channelImplId=44,
contactId=289, contactImplId=1548/1 -> PromptPlayer::
closeStream: driverStream.endStreaming calling on
TXDriverStreamManager
1756345: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-348-40,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=16,Exception=null
1756346: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 00 00 00 01
FF FF FF FF 00 00 00
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 03 C2
...agent_2......

0050: 08 61 67 65 6E 74 5F 32
.agent_2.

00

1756347: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :


Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] }
1756348: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco Media Channel
Group #0'.44(1)(1)
1756349: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:releaseChannelLock - unlocking this channel
1756350: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:releaseChannelLock() - channel lock
releasedChannelStub[channelClass=com.cisco.dialog.DialogChannel,t
ype=Cisco Media
Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=false
]
1756351: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco Unified CCX
Ports'.197(1)(1)
1756352: Aug 05 10:04:09.106 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48020-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=1
1756353: Aug 05 10:04:09.106 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:
appId=5 confId=197 parId=0 -> closeStream(), port=24946
1756354: Aug 05 10:04:09.106 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756355: Aug 05 10:04:09.106 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-120-48020PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1756356: Aug 05 10:04:09.107 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7195,Thread priority=7,Time=19
1756357: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=4, stateDuration=0, skillGroupNumber=1,
skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=3 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,

reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0], reqCallMask=[0, 0, 0, 0,


0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
1756358: Aug 05 10:04:09.107 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread
priority=7,Original Thread=null,Original thread
priority=null,Time=19,Exception=null
1756359: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true

,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
1756360: Aug 05 10:04:09.107 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-138-11416,Thread priority=5,Time=3
1756361: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 00 00 00 01
FF FF FF FF 00 00 00
04 ................

0020: 00 00 00 00 00
00 ................
0030: 00 00 00 00 00
32 ............9002
0040: 00 05 08 61 67
...agent_2......
0050: 08 61 67 65 6E
.agent_2.

01 00 00

00 00 00 00 00 00 00

00 00 01

00 00 04 05 39 30 30

65 6E 74

5F 32 00 7B 02 00 03 C2

74 5F 32

00

1756362: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered:


CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756363: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_DONE,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11416,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=3,Exception=null
1756364: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage

Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1756365: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered:

CCMUserStubImpl.isAuthenticated(), UserId: agent_2


1756366: Aug 05 10:04:09.107 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { AGENT_STATE_EVENT to
Socket[addr=10.0.2.7,port=51992,localport=12028] }
1756367: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-

03
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener
Class=null,Listener=null
1756368: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756369: Aug 05 10:04:09.107 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag

eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI

Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013
1756370: Aug 05 10:04:09.107 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756371: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-

825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013

1756372: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:


CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756373: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756374: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script

Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=1
1756375: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756376: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756377: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t

rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra

nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=1,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1756378: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756379: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756380: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class

com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,

type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=1,Dispatch Time=0,Listener
Class=null,Listener=null
1756381: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756382: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756383: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VM-

HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013
1756384: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:

CCMUserStubImpl.isAuthenticated(), UserId: agent_2


1756385: Aug 05 10:04:09.108 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756386: Aug 05 10:04:09.108 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-

03
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013
1756387: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756388: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger

=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true

,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
1756389: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756390: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-

825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=0,Listener Class=class

com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
1756391: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756392: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t

rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0,Dispatch Time=4,Listener
Class=null,Listener=null
1756393: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756394: Aug 05 10:04:09.109 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
1756395: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t

rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra

nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
JTAPICallContact[id=289,type=Cisco JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=4
1756396: Aug 05 10:04:09.109 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.app.ApplicationTaskEvent[TASK_ENDED,state=STARTED
] on
AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=fals
e,aborting=null,app=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,name=9008,type=Cisco JTAPI
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=6,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9008,re
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0C-

F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
ru