Cisco 001 MIVR112

1753897: Aug 05 10:04:01.
325 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::

Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCO
NNECTEDtreatment=NONE,task=AppTask[id=0x60db88557,time=1375693353
727,state=STARTED,active=true,aborting=null,app=App[name=HBNGMenu
New,type=Cisco Script
Application,id=1,desc=HBNGMenus,enabled=true,max=1000,valid=true,
cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-04
20:31:52.0,recordId=46,desc=HBNGMenus,name=HBNGMenuNew,type=Cisco
Script
Application,id=1,enabled=true,sessions=1000,script=SCRIPT[HBCMenu
sNew.aef],defaultScript=,vars=[<com.cisco.prompt.Playable
HBCWelcome>,<java.lang.String CSQ>,<java.lang.Integer
delayInQueueLoop>,<java.lang.String
extensionOutCallMessage>,<com.cisco.prompt.Playable
HBCEnterCallbackNumber>,<com.cisco.prompt.Playable
HBCMainMenu>,<com.cisco.prompt.Playable
HBCProductsandServiceMenu>,<com.cisco.prompt.Playable
SavingsAccountMessage>,<com.cisco.prompt.Playable
CurrentAccountMessage>,<com.cisco.prompt.Playable
HBCRepeatCallbackMessage>,<java.lang.Integer
setMaxTimeout>,<com.cisco.prompt.Playable
youHaveExceededTimeout>,<com.cisco.prompt.Playable
HBCSavingsandCurrentAccountsMessage>,<com.cisco.prompt.Playable
pleaseWaitWhileWetransfer>,<java.lang.Integer
menuTimeout>,<java.lang.Integer
setMaxRetries>,<com.cisco.prompt.Playable
youHaveExceededMaxRetries>,<com.cisco.prompt.Playable
HBCAllOurAgents>,<com.cisco.prompt.Playable
HBCThankyouForWaitingyour>,<com.cisco.prompt.Playable
HBCRecordYourMessage>,<com.cisco.prompt.Playable
HBCConfirmRecordedMessage>,<com.cisco.prompt.Playable
HBCListenRecordedmessage>,<com.cisco.prompt.Playable
HBCYouEntered>,<com.cisco.prompt.Playable
HBCToConfirm>,<java.lang.String
extensionOutCallback>,<com.cisco.prompt.Playable
HBCRepeatrecordedMessage>,<com.cisco.prompt.Playable
HBCToMainMenu>,<com.cisco.prompt.Playable
HBCToCustomerCare>,<com.cisco.prompt.Playable
HBCToPreviousMenu>,<com.cisco.prompt.Playable
HBCToRepeat>,<com.cisco.prompt.Playable
HBCForFurtherEnquiries>,<com.cisco.prompt.Playable
HBCListenToCallbackMessage>,<com.cisco.prompt.Playable
HBCBusyMessage>,<com.cisco.prompt.Playable
HBCInvalidCallbackNumber>,<com.cisco.prompt.Playable
HBCUnsuccessfulCallBack>,<com.cisco.prompt.Playable
HBCCallbackScheduled>],defaultVars=null]]],trigger=ContactApplica
tionTrigger[time=1375693353727,locale=en_US,cfg=JTAPITriggerConfi
g[schema=ApplicationTriggerConfig,time=2013-08-04
20:17:09.0,recordId=96,desc=Cisco JTAPI
Trigger,name=9000,type=Cisco JTAPI
Trigger,appName=HBNGMenuNew,enabled=true,sessions=1000,idleTimeou
t=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
com.cisco.call.CallControlChannel,controlGroupId=5,contactGroups=
[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=9000,re
directCSS=default,cmDeviceName=MenuTrigger,cmDeviceInvalid=false,
cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E44080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HB
NG Contact
Center,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest=,
cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=HBNG Contact
Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
group,campaignID=-1],contact=JTAPICallContact[id=287,type=Cisco
JTAPI
Call,implId=21731/2,active=false,state=CALL_DISCONNECTED,inbound=
true,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
enuNew,type=Cisco Script
Script
HBCCallbackScheduled>],defaultVars=null]]],task=26000000343,sessi
on=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],seqNum=0,time=1375693353690,cn=9000,dn=9000,cgn=9997,a
ni=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=9000,odn=nu
ll,uui=null,aniii=null,ced=null,OrigProtocolCallRef=0000000000005
4E302983BBE00000000,DestProtocolCallRef=null,route=RP[num=9000],p
ort=TP[type=Cisco CTI
Port,id=22,implId=0023,active=false,state=IDLE],aborting=false,tr
ansferring=false,disconnecting=false]],task=com.cisco.wfframework
.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],isRe
mote=false,contactImplId=21731/2,lastContactImplId=21731/2,sessio
n=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],lastSession=Session[id=0010xee6b2930,parent=null,active=true,state=SESSION_IN_USE,time=1375
693353695],contactSeqNum=0,lastContactSeqNum=0,treatment=NONE] on
JTAPICallContact[id=287,type=Cisco JTAPI
Script
ansferring=false,disconnecting=false] at Mon Aug 05 10:03:56 WAT
2013
1753898: Aug 05 10:04:01.325 WAT %MIVR-SESSION_MGR-7-UNK:Session
cache miss for mapping id: 21731/2
1753899: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7UNK:ContactEventsGenerator: session is null in RsrcMgr.cleanup
and App FW contact 287, so not removing mapping ID
1753900: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7UNK:ContactMgr.removeRmCmContact(21731/2)
1753901: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK:RmCm contact
33576163[21731/2] (258) .setPostedDisconnected(true)
1753902: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7-UNK: IEF Contact
ID: [21731/2] 33576163 ContactEventsGenerator: Posting the
ContactDisconnectedEvent contact type IAQ, session 4000000304,
session seq num 0, rejReason 1, abortReason null
1753903: Aug 05 10:04:01.327 WAT %MIVR-SS_CM-7UNK:ContactMgr.getResourceFromContact(21731/2) returns null
1753904: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 33576163, Checking ACMI CallType
for event:
com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05

10:03:56 WAT 2013
1753905: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7UNK:isOBContactEvent: contact: 33576163 acmi call type: Neither
CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION
1753906: Aug 05 10:04:01.327 WAT %MIVR-ICD_RTDM-7UNK:contactDisconnected - contact: 33576163 Contact Type:IAQ
1753907: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:Executor
trace: Action=CMD_RUN,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11409PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
Thread=null,Original thread priority=null,Time=1,Exception=null
1753908: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:encoding...
<- MHDR[length=?,type=CALL_CONNECTION_CLEARED_EVENT]
<CALL_CONNECTION_CLEARED_EVENT[length=-1
type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID:
1, peripheralType: 21, connectionDeviceIDType: 0,
connectionCallID: 33576163, releasingDeviceType: 73,
localConnectionState: 65535, eventCause: 28, monitoredDeviceDN:
0023, releasingDeviceID: 0023, remasks: []]
1753909: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:writing...
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 49 FF FF 00 1C 21 05
30 30 32 33 00 19 05 30
.I....!.0023...0
0020: 30 32 33 00
023.
1753910: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :
Sent : { CALL_CONNECTION_CLEARED_EVENT to
Socket[addr=10.0.2.7,port=51833,localport=12028] CID: 33576163 }
1753911: Aug 05 10:04:01.328 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET120-48013,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373
1753912: Aug 05 10:04:01.328 WAT %MIVR-ICD_RTDM-7UNK:ContactDisconnected - contact: 33576163 removing contact from
contactNONIAQTable table
trace: Action=THREAD_ALLOCATED,Executor
id=SOCKET,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_ICD_CTI_SOCKET
-120-48013,Thread priority=5,Original
Thread=ExecutorManagerImpl.pool-373,Original thread
priority=null,Time=null,Exception=null
1753914: Aug 05 10:04:01.328 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : Q size after posting msg :
{ length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0,
peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0,

0023, releasingDeviceID: 0023, remasks: []} to socket:
Socket[addr=10.0.2.7,port=51992,localport=12028] is : 0
1753915: Aug 05 10:04:01.328 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT,Thread=MIVR_ICD_CTI_SOCK
ET-120-48013-PROCESS_CTI_MGR_EVENT,Thread priority=5,Time=3
1753916: Aug 05 10:04:01.328 WAT %MIVR-SS_CM-7-UNK:Processing
msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg
Contact287
1753919: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT::
Script
NG Contact
JTAPI
Script
Script
2013,Queue Time=1
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 49 FF FF 00 1C 21 05
30 30 32 33 00 19 05 30
.I....!.0023...0
0020: 30 32 33 00
023.
1753921: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor
ET-138-11409,Thread priority=5,Time=5
trace: Action=CMD_DONE,Executor
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11409,Thread
priority=5,Original Thread=null,Original thread
priority=null,Time=5,Exception=null
1753925: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processDequeueReqMsg(33576163
[21731/2], -1, true, CALLER_DROPPED, IAQ, Mon Aug 05 10:03:56 WAT
2013, 1)
1753927: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_EVENT
isHandled: false esds size: 1 wasQueued: false

1753929: Aug 05 10:04:01.329 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor
id=SOCKET,Thread=ExecutorManagerImpl.pool-373,Thread
priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-120-48013
1753930: Aug 05 10:04:01.329 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT::
Script
NG Contact
JTAPI
Script
Script
2013,Queue Time=1,Dispatch Time=0,Listener Class=class
com.cisco.wf.subsystems.corereporting.CoreReportDataManager,Liste
ner=com.cisco.wf.subsystems.corereporting.CoreReportDataManager@1
44c984
trace: Action=EXECUTE_CMD,Executor
type=null,Thread=null,Thread priority=null,Original
Thread=null,Original thread
trace: Action=THREAD_RELEASED,Executor
type=com.cisco.executor.QueuedExecutor,Thread=ExecutorManagerImpl
.pool-373,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET120-48013,Original thread priority=null,Time=null,Exception=null
1753933: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.dequeueContact(33576163 [21731/2], -1,
true, CALLER_DROPPED, IAQ, Mon Aug 05 10:03:56 WAT 2013, 1)
33576163[21731/2] (258) .removeFromAllCQs()
33576163[21731/2] (258) .setIaqState(NOT_IN_QUEUE) from
QUEUED_WAITING
NOT_IN_QUEUE
ContactDequeuedAllEvent reason code CALLER_DROPPED contact type
IAQ session 4000000304 session seq num 0
1753938: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7UNK:conferenceQueued flag is: false call contact: 21731/2
1753939: Aug 05 10:04:01.329 WAT %MIVR-SS_CM-7-UNK:Contact with
contact id 287 dequeued successfully
1753941: Aug 05 10:04:01.329 WAT %MIVR-ICD_RTDM-7UNK:updateRemoteClients: Not sending stats to listeners because
flag is turned off

0023, releasingDeviceID: 0023, remasks: []} to socket:
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 49 FF FF 00 1C 21 05
30 30 32 33 00 19 05 30
.I....!.0023...0
0020: 30 32 33 00
023.
Script
NG Contact
Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-
5ff2e1b781ac,cmPresenceGroupName=Standard Presence
JTAPI
Script
Script
2013,Queue Time=1,Dispatch Time=0,Listener
Class=null,Listener=null
1753951: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7POSTING_EVENT::
Event=com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent
[] on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug
05 10:03:56 WAT 2013
1753952: Aug 05 10:04:01.330 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::
05 10:03:56 WAT 2013
05 10:03:56 WAT 2013,Queue Time=0
05 10:03:56 WAT 2013,Queue Time=0,Dispatch Time=0,Listener
Class=class
com.cisco.wf.reporting.IAQRealTimeDataManager,Listener=com.cisco.
wf.reporting.IAQRealTimeDataManager@e00ed0
Class=class
com.cisco.wf.historicalReporting.HistoricalReportingDataManager,L
istener=com.cisco.wf.historicalReporting.HistoricalReportingDataM
anager@15ebe2d
Class=class
com.cisco.wf.subsystems.ctiserver.CRACTIEventHandler,Listener=com
.cisco.wf.subsystems.ctiserver.CRACTIEventHandler@1d4150
Class=class
com.cisco.wf.subsystems.outbound.OutboundEventHandler,Listener=co
m.cisco.wf.subsystems.outbound.OutboundEventHandler@bf8935
Event=com.cisco.wf.subsystems.events.ContactDisconnectedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05
10:03:56 WAT 2013
10:03:56 WAT 2013
10:03:56 WAT 2013,Queue Time=0
Event=com.cisco.wf.subsystems.events.ContactEndedEvent[] on
10:03:56 WAT 2013
10:03:56 WAT 2013
Event=com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
10:03:56 WAT 2013
10:03:56 WAT 2013
1753966: Aug 05 10:04:01.330 WAT %MIVR-ICD_RTDM-7UNK:ContactDisconnected: Decrement overall num waiting for ct:
33576163 isHandled?: false
flag is turned off
flag is turned off
flag is turned off
1753975: Aug 05 10:04:01.332 WAT %MIVR-ICD_RTDM-7UNK:ContactDisconnected, setting longest currently waiting
ct:16778764
1753976: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected - contactID: 33576163, sessionSeqNr: 0,
sessionID: 4000000304, nodeID: 1
1753977: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE FOUND the CCDR
1753978: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:HRDMorigProtocolCallRef=00000000000054E302983BBE00000000
1753979: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:HRDMdestProtocolCallRef=null
1753980: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : setting contactDisposition to 1
1753981: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:writeCCDRToDatabase
1753982: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:writeCCDRToDatabase : CCDR: sessionID=4000000304,
sessionSeqNum=0, nodeID=1, contactID=33576163, contactType=3,
contactDisposition=1, dispositionReason=, profileID=1,

originatorType=2, originatorID=-1, originatorDN=9997,
destinationType=2, destinationID=-1, destinationDN=0023,
startDateTime=java.util.GregorianCalendar[time=1375693353734,areF
ieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.cal
endar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,t
ransitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWe
ek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_
OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,A
M_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=2,SECOND=33,MILLISECOND=734,ZO
NE_OFFSET=0,DST_OFFSET=0],
endDateTime=java.util.GregorianCalendar[time=1375693436313,areFie
ldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.calen
dar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=false,tra
nsitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek
=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,DAY_OF
_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=1,AM_
PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=3,SECOND=56,MILLISECOND=313,ZONE
_OFFSET=0,DST_OFFSET=0], gmtOffset=60, connectTime=82,
calledNumber=9000, origCalledNumber=9000, transfer=false,
conference=false, redirect=false, flowout=false,
transformedEv=false, applicationTaskID=26000000343,
applicationID=1, applicationName=HBNGMenuNew, customVariable1=,
customVariable2=, customVariable3=, customVariable4=,
accountNumber=, callerEnteredDigits=, campaignID=1dialingListID=-1,
OrigProtocolCallRef=00000000000054E302983BBE00000000,
DestProtocolCallRef=
10:03:56 WAT 2013,Queue Time=0,Dispatch Time=5,Listener
Class=class
1753984: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7-UNK:CCDR out of
table 233
1753985: Aug 05 10:04:01.332 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<33576163,0>)
1753986: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE FOUND the CRDR
1753987: Aug 05 10:04:01.333 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE DIDN'T find the ACDR
1753989: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactDisconnectedEvent
1753990: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:Event will
be dispatched to:
1753991: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:calculating

masks for callId :33576163
Class=class
anager@15ebe2d
1753993: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket:
null monitoredDeviceDN:, connectionCallID: 33576163,
localConnectionState: 0, eventCause: 65535,
connectionDeviceID: } to outboundQ
1753994: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got ContactDisconnected
be dispatched to:
1753996: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT }
Class=class
1753998: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got an event message:{ length=-1
type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID:
33576163, localConnectionState: 0, eventCause: 65535,
connectionDeviceID: , remasks: [] }
1753999: Aug 05 10:04:01.334 WAT %MIVR-ICD_CTI-7UNK:OutboundMessageprocessor : sending msg : { length=-1
connectionDeviceID: , remasks: [] to various sockets }
Class=class
1754001: Aug 05 10:04:01.334 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,Sub-
Facility=ICD_CTI,Executor
{ length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID:
ConnectionCallID: 33576163, localConnectionState: 0, eventCause:
65535, connectionDeviceID: , remasks: []} to socket:

<- MHDR[length=?,type=CALL_CLEARED_EVENT]
<CALL_CLEARED_EVENT[length=-1 type=CALL_CLEARED_EVENT, monitorID:
0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType:
0, ConnectionCallID: 33576163, localConnectionState: 0,
eventCause: 65535, connectionDeviceID: , remasks: []]
1754019: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-
1754022: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactEndedEvent
MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 00 FF FF 19 01 00
.......
Class=class
1754027: Aug 05 10:04:01.335 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9997:false
Sent : { CALL_CLEARED_EVENT to

MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 00 00 FF FF 19 01 00
.......
MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
E3 ..............T.
0010: 00 00 FF FF 19 01 00
00 15 00 00 02 00 54
.......

1754043: Aug 05 10:04:01.335 WAT %MIVR-SS_RM-7UNK:isCTIRoutePoint, addr: 9000:true
1754044: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null
monitoredDeviceDN:null, connectionCallID: 33576163 } to outboundQ
1754045: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactEnded
be dispatched to:
1754048: Aug 05 10:04:01.335 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT }
1754050: Aug 05 10:04:01.335 WAT %MIVR-SS_OB-7UNK:OBEventHandler: About to post ContactEndedEvent for 21731/2
ACMICallType = 1
1754051: Aug 05 10:04:01.335 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Not posting ContactEndedEvent to outboundMsgQ
for 21731/2 ACMICallType = 1 because it was an Inbound call
Class=class
anager@15ebe2d
Class=class
Class=class
for event:
com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
10:03:56 WAT 2013
1754059: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - contact: 33576163 Contact Type:IAQ

type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 0, connectionCallID:
33576163, connectionDeviceID: }
type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
33576163, connectionDeviceID: to various sockets }
{ length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1,
33576163, connectionDeviceID: } to socket:
1754071: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - Contact: 33576163 ConfToRPData size is 0
1754072: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:ContactDequeuedAll Decrement num waiting for ct: 33576163
CSQ:1
flag is turned off
flag is turned off
flag is turned off
flag is turned off
1754079: Aug 05 10:04:01.336 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - contact: 33576163 removed from table
<- MHDR[length=?,type=END_CALL_EVENT]
<END_CALL_EVENT[length=-1 type=END_CALL_EVENT, monitorID: 0,
connectionCallID: 33576163, connectionDeviceID: ]
1754081: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7UNK:contactDequeuedAll - contactID: 33576163, sessionSeqNr: 0,
1754083: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:CRDR added
QUEUE time: 81 starttime= 1375693354573
Class=class
MHDR:
0000: 00 00 00 13 00 00 00 18
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 19 01 00
...
Sent : { END_CALL_EVENT to
1754089: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getCQDRTable(<33576163,0>)

1754097: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7-UNK:CQDR added
1754098: Aug 05 10:04:01.336 WAT %MIVR-CRA_HRDM-7UNK:HRDM.writeCR_CQDRBucket(<33576163,0>)
1754102: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:writeCRDRToDatabase:
1754104: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:removeFromListForRsrcID - for ResourceID: 39, and record:
CRDR: sessionID=4000000304, sessionSeqNum=0, nodeID=1,
contactID=33576163
,startDateTime=java.util.GregorianCalendar[time=1375693354573,are
FieldsSet=false,areAllFieldsSet=false,lenient=true,zone=sun.util.
calendar.ZoneInfo[id="GMT",offset=0,dstSavings=0,useDaylight=fals
e,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirs
tWeek=1,ERA=1,YEAR=2013,MONTH=7,WEEK_OF_YEAR=32,WEEK_OF_MONTH=2,D
AY_OF_MONTH=5,DAY_OF_YEAR=217,DAY_OF_WEEK=2,DAY_OF_WEEK_IN_MONTH=
1,AM_PM=0,HOUR=9,HOUR_OF_DAY=9,MINUTE=2,SECOND=34,MILLISECOND=573
,ZONE_OFFSET=0,DST_OFFSET=0], profileID=1, qIndex=1,
origPriority=1, finalPriority=1, queueTime=81, recordPointer:
18580728
1754106: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:writeCQDRToDatabase

1754107: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs/CQDRs
Out of Bucket(<33576163,0>)
1754108: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:HRDM.removeCR_CQDRBucket(<33576163,0>)
1754109: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs,
CQDRs out of table 82
1754110: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactDequeuedAllEvent
be dispatched to:
1754112: Aug 05 10:04:01.337 WAT %MIVR-ICD_CTI-7UNK:EventHandler: contactDequeuedAllEvent - not posting since
contact disconnected already.
Class=class
anager@15ebe2d
MHDR:
0000: 00 00 00 13 00 00 00 18
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 19 01 00
...
MHDR:
0000: 00 00 00 13 00 00 00 18
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 02 00 54
E3 ..............T.
0010: 19 01 00
...

Class=class
Class=class
1754134: Aug 05 10:04:01.695 WAT %MIVR-LIB_JASPER-7-UNK:Consumer
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:2:1:1, started=true }] of session
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:2:1,started=true}] did not receive a message
1754135: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0SET,Thread priority=5,Time=1177017700
1754136: Aug 05 10:04:01.744 WAT %MIVR-CRA_HRDM-7-UNK:Executor
trace: Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0-SET,Thread
priority=null,Time=1,177,017,700,Exception=null
1754137: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Record
18580759 enqueued. Queue size=0 total number of records=19808
1754138: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR record

create: 1r/ 38167ms * wt: 0
1754139: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7ATTEMPT_CMD:Attempt command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Time=-1
1754140: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:Executor
trace: Action=ATTEMPT_CMD,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Executor
Thread=null,Original thread priority=null,Time=-1,Exception=null
1754141: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-3419659,Thread priority=5,Original Thread=ExecutorManagerImpl.pool373
id=HR_MGR_DB_WRITER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_HR_MGR_HR_MGR_
DB_WRITER-34-19659,Thread priority=5,Original
1754143: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR queue
counters wt: 1 cr: 19881 en: 19880 pr: 19880
enqueue: 1r/ 38167ms * wt: 1
1754151: Aug 05 10:04:01.744 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,Sub-
Facility=CRA_HRDM,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
priority=5,Time=1177017700
trace: Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_CRA_HRDM_WRITER-86-0,Thread
1754153: Aug 05 10:04:01.745 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,Sub-Facility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
1754154: Aug 05 10:04:01.745 WAT %MIVR-ENG-7-UNK:Executor trace:
Action=CMD_RUN,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0-SET,Thread
1754155: Aug 05 10:04:01.745 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor
id=WRITER,Mnemonic=SET,Thread=MIVR_ENG_WRITER-32-0,Thread
Action=CMD_DONE,Executor id=WRITER,Mnemonic=SET,Executor
type=null,Thread=MIVR_ENG_WRITER-32-0,Thread priority=5,Original
1754157: Aug 05 10:04:01.748 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Mnemonic=INSERT_RECORD,Thread=MIVR_HR_MGR_HR_
MGR_DB_WRITER-34-19659-INSERT_RECORD,Thread priority=5,Time=4
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659INSERT_RECORD,Thread priority=5,Original Thread=null,Original
thread priority=null,Time=4,Exception=null
1754159: Aug 05 10:04:01.748 WAT %MIVR-DB_MGR-7-UNK:Returning DAO
:: SimpleHistoricalRecordDAO
1754160: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Returning
cached instance of singleton bean 'SimpleHistoricalRecordDAO'
1754161: Aug 05 10:04:01.748 WAT %MIVR-HR_MGR-7-UNK:HRDM
persisting HistoricalRecord as a list
1754162: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Creating
new transaction with name
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]:
PROPAGATION_REQUIRED,ISOLATION_DEFAULT,timeout_300,-Exception
1754163: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7UNK:Initializing transaction synchronization
1754164: Aug 05 10:04:01.748 WAT %MIVR-LIB_JASPER-7-UNK:Getting
transaction for
[com.cisco.persistence.dao.HistoricalRecordDAO.txCreate]
1754165: Aug 05 10:04:01.749 WAT %MIVR-DB_MGR-7UNK:EntityDataSource.getPrimaryDataSourceType = LOCAL
1754166: Aug 05 10:04:01.749 WAT %MIVR-LIB_JASPER-7UNK:Connecting to database for operation 'prepareStatement'
1754167: Aug 05 10:04:01.750 WAT %MIVR-LIB_JDBC-7-UNK:SQLWarning:
reason(No data) SQLState(02000) vendor code(100)
1754168: Aug 05 10:04:01.751 WAT %MIVR-LIB_JASPER-7-UNK:Using
existing database connection for operation 'isClosed'
existing database connection for operation 'getWarnings'
existing database connection for operation 'clearWarnings'
existing database connection for operation 'close'
1754172: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Completing transaction for
1754173: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCommit synchronization
1754174: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Triggering beforeCompletion synchronization
1754175: Aug 05 10:04:01.752 WAT %MIVR-LIB_JASPER-7UNK:Initiating transaction commit
1754176: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCommit synchronization
1754177: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7UNK:Triggering afterCompletion synchronization
1754178: Aug 05 10:04:01.753 WAT %MIVR-LIB_JASPER-7-UNK:Clearing
transaction synchronization
process: 1r/ 38165ms * wt: 2
1754180: Aug 05 10:04:01.753 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=HR_MGR,Executor
MGR_DB_WRITER-34-19659,Thread priority=5,Time=9
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Thread
type=null,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659-
INSERT_RECORD,Thread priority=5,Original Thread=null,Original

transaction for
transaction for

1754230: Aug 05 10:04:01.765 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=HR_MGR,Executor
id=HR_MGR_DB_WRITER,Thread=ExecutorManagerImpl.pool-373,Thread
priority=5,Original Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659
.pool-373,Thread priority=5,Original
Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-34-19659,Original thread
1754232: Aug 05 10:04:01.929 WAT %MIVR-SS_OB-7UNK:Dialer:printLicenses() total_working_resources:0,
OB_contacts_in_progress:0

1754237: Aug 05 10:04:02.547 WAT %MIVR-SS_CMT-7-UNK:process
Timeout errCnt=0
1754238: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:action
terminated sucessfully for Task id=26000000343
1754239: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7POPING_ACTION:Poping action:
Application=App[name=HBNGMenuNew,type=Cisco Script
Script
HBCCallbackScheduled>],defaultVars=null]]],Task
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleDigitStri
ngDialogImpl@be5acf,Type=Interruptible action
1754240: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering done() for Task
id=26000000343
1754241: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7UNK:interruptible action is marking itself has done for Task
id=26000000343
1754242: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7UNK:interruptible action is exiting done() for Task
id=26000000343
1754243: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:checking for
interruption for Task id=26000000343
1754244: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:interruption
checking #1 for Task id=26000000343
1754245: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:No
interruption observers registered; no need to notify for Task
id=26000000343
1754246: Aug 05 10:04:02.548 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IN_USE MDC::clear
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@be5acf
abortWaiting=false
1754247: Aug 05 10:04:02.548 WAT %MIVR-EXPR_MGR-7-UNK:modifying
identifier 'strAnyDigit' (12) =
1754248: Aug 05 10:04:02.548 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 GetDigitStringStep (ParseInputStep)(or
Extended): Timeout Keys collected:
1754249: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7-UNK:About to
check for interruption before executing step: Goto
WaitForAgentCallback /* Go to WaitForAgentCallback ... */,Task
Id=26000000343
id=26000000343
1754253: Aug 05 10:04:02.548 WAT %MIVR-APP_MGR-7EXECUTING_STEP:Executing a step:
Script
id=26000000343,Step id=25873,Step
Class=com.cisco.wfframework.steps.core.StepGoto,Step
Description=Goto WaitForAgentCallback /* Go to
WaitForAgentCallback ... */
1754254: Aug 05 10:04:02.548 WAT %MIVR-ENG-7-UNK:Execute step of
Task 26000000343 : Goto WaitForAgentCallback /* Go to
check for interruption before executing step:
WaitForAgentCallback: /* label WaitForAgentCallback ... */,Task
Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25846,Step
Class=com.cisco.wfframework.steps.core.StepLabel,Step
Description=WaitForAgentCallback: /* label
Task 26000000343 : WaitForAgentCallback: /* label
check for interruption before executing step: strAnyDigit = Get
Digit String (outboundCallContact),Task Id=26000000343

id=26000000343
Script
id=26000000343,Step id=25847,Step
Class=com.cisco.wf.steps.ivr.ParseInputStep,Step
Description=strAnyDigit = Get Digit String (outboundCallContact)
1754266: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:GetDigitStringStep running 0 milliseconds.

Task 26000000343 : strAnyDigit = Get Digit String
(outboundCallContact)
1754268: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 Executing GetDigitStringStep
(ParseInputStep)
1754269: Aug 05 10:04:02.549 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 GetDigitStringStep (ParseInputStep):
myExecute
1754270: Aug 05 10:04:02.549 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:getChannel(), try to get channel base class is
=com.cisco.dialog.DialogChannel
1754271: Aug 05 10:04:02.549 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:getChannel(), return channel:RTPDialogChannel[type=Cisco
Media
Channel,id=47,implId=47,active=true,state=IN_USE,asr=false,oob=tr
ue,remote
dest=[addr=10.0.2.7,port=24946,size=20,payload=G711ULAW64K,bitrat
e=R5_3,precedence=184,silence=false,frames=80],remote
src=[addr=10.0.2.7,port=0,size=20,payload=G711ULAW64K,bitrate=R5_
3,echo=true],local
dest=[addr=10.0.2.7,port=24946,size=20,payload=G711ULAW64K,bitrat
e=R5_3,precedence=184,silence=false,frames=80],local
src=[addr=10.0.2.7,port=24944,size=20,payload=G711ULAW64K,bitrate
=R5_3,echo=true],streams=[]]
1754272: Aug 05 10:04:02.549 WAT %MIVR-EXPR_MGR-7-UNK:evaluating
identifier 'HBCListenToCallbackMessage' (77) =
clearPrompts/PressAnyKeytoListen.wav
1754273: Aug 05 10:04:02.550 WAT %MIVR-EXPR_MGR-7-UNK:Converting
'clearPrompts/PressAnyKeytoListen.wav' to interface
com.cisco.prompt.Playable as:
P[clearPrompts/PressAnyKeytoListen.wav]
1754274: Aug 05 10:04:02.550 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IN_USE MDC::set:
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0
enter OK
id=26000000343
1754278: Aug 05 10:04:02.550 WAT %MIVR-APP_MGR-7PUSHING_ACTION:Pushing action:
Script
ngDialogImpl@11b4be0,Type=Interruptible action
1754279: Aug 05 10:04:02.550 WAT %MIVR-SS_CMT-7-UNK:init::
flushDTMF=false DTMFBuffer.size=0
1754280: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef:FileStubImpl:getLocalFile:/opt/c
isco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav
1754281: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::checkFileInDeleteFileList:
for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoList
en.wav
1754282: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath: for
en.wav
1754283: Aug 05 10:04:02.550 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_ENG_TASKS-31-3TASK:0x60db88557_HBCMenusNew.aef::FileManger:getNewPath:for
en.wav is null done.
1754284: Aug 05 10:04:02.550 WAT %MIVR-PROMPT_MGR-7UNK:UserPrompt file
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoLis
ten.wav' was temporary renamed to
ten.wav'
1754285: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
appId=5, confId=196, parId=0, channelId=47, channelImplId=47,
contactId=288, contactImplId=1548/1 ->
PromptPlayer.initializeDataSource()
contactId=288, contactImplId=1548/1 -> play() promptQ.size=1
1754287: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7UNK:DriverInputStream.addSource
/common/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoL
isten.wav
contactId=288, contactImplId=1548/1 -> startOutput()
1754289: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7UNK:RTPDriverSender.open
1754290: Aug 05 10:04:02.551 WAT %MIVR-LIB_MEDIA-7UNK:RTPDriverSender.startPlay ---no creation of new tx-1754291: Aug 05 10:04:02.560 WAT %MIVR-LIB_MEDIA-7-UNK:PrPl:
contactId=288, contactImplId=1548/1 -> play(). StartOutput()
called.
Facility=CRA_HRDM,Executor
1754302: Aug 05 10:04:03.024 WAT %MIVR-LIB_JASPER-7-UNK:10000 ms
elapsed since last write check.
1754303: Aug 05 10:04:03.024 WAT %MIVR-LIB_JASPER-7-UNK:Message
sent since last write check, resetting flag

1754309: Aug 05 10:04:03.452 WAT %MIVR-LIB_JASPER-7-UNK:No
message sent since last write check, sending a KeepAliveInfo
1754319: Aug 05 10:04:03.751 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor

1754326: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7-UNK:Received
message QUERY_QUEUE_STATISTICS_REQ
Message dump, excluding msg header (Length = 10 bytes):
0 0 fc 1 > 4 0 0 0 1
1754327: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7UNK:ClientConnMgr: Processing msg on
socket:Socket[addr=10.0.2.7,port=51999,localport=12028] Msg is
{length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64513
SkillGroupNum=1 }
1754328: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : Processing msg: { msg: length=10
type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64513 SkillGroupNum=1
socket: Socket[addr=10.0.2.7,port=51999,localport=12028] }
1754329: Aug 05 10:04:04.192 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting msg: { class
com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg
Rsrc: Req.ID:64513 } to rm MsgQ
1754330: Aug 05 10:04:04.192 WAT %MIVR-SS_RM-7-UNK:Processing
msg: class
Rsrc: Req.ID:64513
1754331: Aug 05 10:04:04.192 WAT %MIVR-SS_RM-7-UNK:Querying stats
for CSDID: 1
1754332: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1
Contacts in Queue[1]: 16778764[1548/1]
Contacts in Queue[2]:

1754342: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:Posting the
statistics for CSDID 1
1754343: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message:
{ QUERY_QUEUE_STATISTICS_CONF }
1754344: Aug 05 10:04:04.193 WAT %MIVR-ICD_CTI-7UNK:CSOutboundMsgProcessor: got a conf message and sending it on
{ Socket[addr=10.0.2.7,port=51999,localport=12028] msg: 224 and
invokeid: 64513 }
type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513 SkillGroupNum=1
loggedInAgents=1 inSessionAgents=0 availableAgents=0
unAvailableAgents=1 inWorkAgents=0 selectedAgents=0
callsInPriorityQueue1=1 callsInPriorityQueue2=0
callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Mon
Aug 05 00:00:19 WAT 2013 endTime=Mon Aug 05 10:04:04 WAT 2013
totalCall=6 oldestCallInQueue =7799 handledCallsToday=1
callsAbandoned=4 callsDequeued=0 averageTalkDuration=23442
averageWaitDuration=448087 longestTalkDuration=23442
longestWaitDuration=2008167 to socket:
Socket[addr=10.0.2.7,port=51999,localport=12028] }
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Executor
1754350: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-
UNK:OutboundMessageprocessor : Q size after posting msg :

{ length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64513
SkillGroupNum=1 loggedInAgents=1 inSessionAgents=0
availableAgents=0 unAvailableAgents=1 inWorkAgents=0
selectedAgents=0 callsInPriorityQueue1=1 callsInPriorityQueue2=0
longestWaitDuration=2008167} to socket:
id=SOCKET,Mnemonic=PROCESS_CTI_MGR_RESPONSE,Thread=MIVR_ICD_CTI_S
OCKET-122-61306-PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Time=1
type=null,Thread=MIVR_ICD_CTI_SOCKET-122-61306PROCESS_CTI_MGR_RESPONSE,Thread priority=5,Original
<- MHDR[length=?,type=QUERY_QUEUE_STATISTICS_CONF]
<QUERY_QUEUE_STATISTICS_CONF[length=-1
longestWaitDuration=2008167]
MHDR:
0000: 00 00 00 6A 00 00 00 E0
...j....
MDATA:
0000: 00 00 FC 01 00 01 00 00
00 00 00 01 00 00 00
00 ................
0010: 00 00 00 01 00 00 00 00
00 00 00 00 00 00 00
00 ................
0020: 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 00
51 FE DD 03 51 FF 6A
84 ........Q...Q.j.
0040: 00 00 00 06 00 00 1E 77
.......w........
0050: 00 00 00 00 00 00 5B 92
[....W..[.
0060: 00 1E A4 67 3E 04 00 00
...g>.....
00 00 00 01 00 00 00 04
00 06 D6 57 00 00 5B 92
......
00 01

Sent : { QUERY_QUEUE_STATISTICS_CONF to
OCKET-122-61306,Thread priority=5,Time=2
[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-1374516422892-
0:4:1,started=true}] did not receive a message

message HEARTBEAT_REQ
0 0 bb ca
{length=4 type=HEARTBEAT_REQ,invokeId=48074 }
type=HEARTBEAT_REQ,invokeId=48074 socket:
1754367: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting HB conf: { HEARTBEAT_CONF
Socket:Socket[addr=10.0.2.7,port=42812,localport=12028]
invokeID:48074 }
1754368: Aug 05 10:04:04.515 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF }
invokeid: 48074 }
type=HEARTBEAT_CONF,invokeId=48074 to socket:
{ length=-1 type=HEARTBEAT_CONF,invokeId=48074} to socket:
<- MHDR[length=?,type=HEARTBEAT_CONF]
<HEARTBEAT_CONF[length=-1 type=HEARTBEAT_CONF,invokeId=48074]
MHDR:
0000: 00 00 00 04 00 00 00 06
........
MDATA:
0000: 00 00 BB CA
....
Sent : { HEARTBEAT_CONF to
1754386: Aug 05 10:04:04.757 WAT %MIVR-EXECUTOR_MGR-7-
CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor


contactId=288, contactImplId=1548/1 -> fileSendDone(),
finished=false
1754400: Aug 05 10:04:05.702 WAT %MIVR-LIB_MEDIA-7UNK:CMTSimplePromptQueue.clear() called, started=false, size=1
CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor

message SET_AGENT_STATE_REQ
0 0 0 96 0 0 0 1 0 2 0 0 0 0 0 0 0 0 0 0 1 6 5 9 0 0 2 0 5 1 0 c2
8 a g e n t _ 2 0 1 d Y a s H + L 2 2 o N k = 0
socket:Socket[addr=10.0.104.135,port=50937,localport=12028] Msg
is {length=56
type=SET_AGENT_STATE_REQ,invokeId=150,agentState=UNAVAILABLE,even
tReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agent
Pwd=***** }
type=SET_AGENT_STATE_REQ,invokeId=150,agentState=UNAVAILABLE,even
tReasonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agent
Pwd=***** socket:
1754414: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7-UNK:using agent
password from login message
1754415: Aug 05 10:04:05.834 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting msg: { CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False) } to
rm MsgQ
msg: CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150
State:UNAVAILABLE Forced:False)
1754417: Aug 05 10:04:05.834 WAT %MIVR-SS_RM-7-UNK:Agent
agent_2 .processCTIUnavailableMsg(CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:150 State:UNAVAILABLE Forced:False))
1754418: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-3RESOURCE_STATE_CHANGE_FAILED:Resource state change failed: Module
Name=RM component,The description of a message sent from/to the
RM=CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:150
State:UNAVAILABLE Forced:False),A specific description for a
trace=from state UNAVAILABLE to state UNAVAILABLE with reason
code = 0
agent_2 .postCTIMessage(CONTROL_FAILURE_CONF
invokeID:150 failureCode:CF_INVALID_AGENT_WORKMODE errorCode:0
text:AD cannot request for resource to go from: UNAVAILABLE to
UNAVAILABLE with reason code = 0)
1754420: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Posting msg

CONTROL_FAILURE_CONF
invokeID:150 failureCode:CF_INVALID_AGENT_WORKMODE errorCode:0
text:AD cannot request for resource to go from: UNAVAILABLE to
UNAVAILABLE with reason code = 0 in CTI Server's message queue
1754421: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrc: agent_2
Contacts:
1754422: Aug 05 10:04:05.835 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CONTROL_FAILURE_CONF }
PrevState: UNAVAILABLE PrevStateSet:false
{ Socket[addr=10.0.104.135,port=50937,localport=12028] msg: 35
and invokeid: 150 }
1754425: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Rsrcs in ARL
of ESD HBNG_MAIN_CSQ:
type=CONTROL_FAILURE_CONF,invokeId=150,failureCode=CF_INVALID_AGE
NT_WORKMODE,errorCode=0, text=AD cannot request for resource to
go from: UNAVAILABLE to UNAVAILABLE with reason code = 0 to
{ length=-1
go from: UNAVAILABLE to UNAVAILABLE with reason code = 0} to
socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is :
1
<- MHDR[length=?,type=CONTROL_FAILURE_CONF]
<CONTROL_FAILURE_CONF[length=-1
go from: UNAVAILABLE to UNAVAILABLE with reason code = 0]
MHDR:
0000: 00 00 00 67 00 00 00 23
...g...#
MDATA:
0000: 00 00 00 96 01 09 00 00
00 00 07 5B 41 44 20
63 ...........[AD c
0010: 61 6E 6E 6F 74 20 72 65
71 75 65 73 74 20 66 6F annot
request fo
0020: 72 20 72 65 73 6F 75 72
63 65 20 74 6F 20 67 6F r
resource to go
0030: 20 66 72 6F 6D 3A 20 55
4E 41 56 41 49 4C 41 42
from:
UNAVAILAB
0040: 4C 45 20 74 6F 20 55 4E
41 56 41 49 4C 41 42 4C LE to
UNAVAILABL
0050: 45 20 77 69 74 68 20 72
65 61 73 6F 6E 20 63 6F E with
reason co
0060: 64 65 20 3D 20 30 00
de = 0.
Sent : { CONTROL_FAILURE_CONF to
1754439: Aug 05 10:04:05.836 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,Sub-
message SET_AGENT_STATE_REQ
0 0 0 97 0 0 0 1 0 3 0 0 0 0 0 0 0 0 0 0 1 6 5 9 0 0 2 0 5 1 0 c2
8 a g e n t _ 2 0 1 d Y a s H + L 2 2 o N k = 0
socket:Socket[addr=10.0.104.135,port=50937,localport=12028] Msg
is {length=56
type=SET_AGENT_STATE_REQ,invokeId=151,agentState=AVAILABLE,eventR
easonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPw
d=***** }
type=SET_AGENT_STATE_REQ,invokeId=151,agentState=AVAILABLE,eventR
easonCode=0,forcedFlag=False,agentID=agent_2,agentDN=9002,agentPw
d=***** socket:
1754458: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7-UNK:using agent
password from login message
1754459: Aug 05 10:04:06.882 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting msg: { CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:151 State:AVAILABLE Forced:False) } to rm
MsgQ
msg: CTISetAgentStateReqMsg (Rsrc:agent_2 InvokeID:151
State:AVAILABLE Forced:False)
agent_2 .processCTIAvailableMsg(CTISetAgentStateReqMsg
(Rsrc:agent_2 InvokeID:151 State:AVAILABLE Forced:False))
New State:AVAILABLE Old State:UNAVAILABLE Reason code:0
1754463: Aug 05 10:04:06.883 WAT %MIVR-SS_ROUTEANDQUEUE-7UNK:Returning Voice Call Interruptible flag as true
1754464: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7UNK:ContactMgr.offerResource(agent_2)
1754465: Aug 05 10:04:06.883 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state: AVAILABLE
msg: OfferRsrcReqMsg (Rsrc:agent_2)
1754467: Aug 05 10:04:06.883 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processOfferRsrcReqMsg(agent_2)
1754468: Aug 05 10:04:06.883 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - not calling updateOutboundStats for
resource: agent_2 because it's not a working outbound resource.
Event=com.cisco.wf.subsystems.events.RsrcStateChangedEvent[] on
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002 at Mon Aug 05
10:04:06 WAT 2013
1754470: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged -: offset= 3600000
1754471: Aug 05 10:04:06.883 WAT %MIVR-SS_RM-7-UNK:ESD 1
.getHighestPriorityContact() returning 16778764 [1548/1]
1754472: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7UNK:rsrcStateChanged - resource: 39, new state: 3
10:04:06 WAT 2013
1754474: Aug 05 10:04:06.883 WAT %MIVR-CRA_HRDM-7UNK:writeASDRToDatabase
16778764[1548/1] (260) .setAllocatedResource(agent_2)
16778764[1548/1] (260) .setSelectedEsd(1)
Class=class
UNK:EventHandler:got rsrcStateChangedEvent
1754480: Aug 05 10:04:06.884 WAT %MIVR-SS_CM-7-UNK:returning
16778764 [1548/1] CSQ:Name:HBNG_MAIN_CSQ ID:1 from
ContactMgr.offerResource(agent_2)
1754481: Aug 05 10:04:06.884 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {AGENT_STATE_EVENT:
monitoredDeviceDN:9002, agentDN:9002, agentID:agent_2, monitorID
= 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode =
0, agentID = agent_2, agentExtension = 9002, agentID_Long =
agent_2 } to outboundQ
Class=class
anager@15ebe2d
1754483: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT }
1754484: Aug 05 10:04:06.885 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG
invokeID:151 } to outboundQ
agent_2 .contactOffered(16778764[1548/1])
1754486: Aug 05 10:04:06.885 WAT %MIVR-SS_OB-7-UNK:Posting
OutboundRsrcStateChangedMsg for agent_2
=com.cisco.contact.ContactControlChannel
1754488: Aug 05 10:04:06.885 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), return channel:TP[type=Cisco CTI
Port,id=0,implId=0052,active=true,state=IN_USE]
Class=class
type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0,
peripheralType=21, skillGroupState=3, stateDuration=0,
skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0,
agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0,
agentMode=0, maxTaskLimit=0, ICMAgentID=0,
agentAvailabilityStatus=1, numFltSkillGroups=0,
CTIClientSignature=null, agentID=agent_2, agentExtension=9002,

agentInstrument=null, agentID_Long=agent_2, duration=-1,
nextAgentState=-1 Remask=CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002, reqMaskCallID=0,
reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] }
1754491: Aug 05 10:04:06.885 WAT %MIVR-SS_OB-7UNK:OutboundRsrcStateChangedMsg:Processing msg:
OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:3, csqID:-1)
Class=class
agent_2 .addContact(16778764 [1548/1], IAQ, null, false)
1754494: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Resource
agent_2 .addContact(16778764 [1548/1], IAQ, false
agent_2 .addAssociatedContact(Contact:RmCm contact
16778764[1548/1] (260)
16778764[1548/1] (260) .addAssociatedResource(agent_2)
1754497: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7UNK:Resource.updateContactExtTypeMap()the context map is null
New State:RESERVED Old State:AVAILABLE Reason code:0
1754500: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Task:
26000000345 Ready to interrupt the Application task. [Resource =
Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, Selected Esd
= 1, Contact = 1548/1]
1754501: Aug 05 10:04:06.886 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RM,Executor
id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL
1754502: Aug 05 10:04:06.886 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor got AGENT_STATE_EVENT after updating
clientInfoTable: Socket to SocketInfo:
: Socket[addr=10.0.2.7,port=51833,localport=12028],
SocketInfo:ServicesGranted:22 idleTimeout:120000
timeLastMsgRcvd:Mon Aug 05 10:03:42 WAT 2013
executor:com.cisco.executor.QueuedExecutor@a90484
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@67a28e
sessionValid:true Client ID:10.0.2.7IPPASvr
executor:com.cisco.executor.QueuedExecutor@1ac00a8
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@15f4189
sessionValid:true Client ID:agent_2
executor:com.cisco.executor.QueuedExecutor@10416f0
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@17e1a5f
executor:com.cisco.executor.QueuedExecutor@1f58c28
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@1c4b6e6
sessionValid:true Client ID:ClientID
executor:com.cisco.executor.QueuedExecutor@1c3bf27
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@3a9e73
executor:com.cisco.executor.QueuedExecutor@78995e
outputstream:com.cisco.Ged188.io.CRACTIOutputStream@19d0e77
Socket To AgentInfo
Socket[addr=10.0.2.7,port=51833,localport=12028],
AgentID:agent_2 , AgentDN:9002
Socket[addr=10.0.2.7,port=51992,localport=12028], Mask To Sockets
Mask: 128 - Sockets:
Mask: 16 - Sockets:
Mask: 1 - Sockets:
1754503: Aug 05 10:04:06.886 WAT %MIVR-SS_OB-7UNK:Dialer:processOutboundRsrcStateChangedMsg() for agent_2,
state:3
1754504: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Executor

id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Executor
1754505: Aug 05 10:04:06.887 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state: RESERVED
agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]] to various
sockets }
1754508: Aug 05 10:04:06.887 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - not calling updateOutboundStats for
resource: agent_2 because it's not a working outbound resource.
1754509: Aug 05 10:04:06.887 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_RM,Executor id=INTERRUPT,Thread=MIVR_SS_RM_INTERRUPT98-59,Thread priority=5,Original Thread=ExecutorManagerImpl.pool309
10:04:06 WAT 2013
id=INTERRUPT,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_RM_INTERRUP
T-98-59,Thread priority=5,Original
Contacts:Contact ID:16778764 [1548/1] Contact Class:IAQ App
Contact Id:289
PrevState: AVAILABLE PrevStateSet:true
1754518: Aug 05 10:04:06.887 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got rsrcStateChangedEvent
10:04:06 WAT 2013
Class=class
1754524: Aug 05 10:04:06.888 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RM,Executor
id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Thread=MIVR_SS_RM_INTE
RRUPT-98-59-INTERRUPT_RSRC_AVAIL,Thread priority=5,Time=1
Class=class
anager@15ebe2d
1754526: Aug 05 10:04:06.888 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null
= 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode =
0, agentID = agent_2, agentExtension = 9002, agentID_Long =
{ length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1,
sessionID=0, peripheralType=21, skillGroupState=3,
stateDuration=0, skillGroupNumber=-1, skillGroupID=-1,
skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0,
MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]} to socket:
type=null,Thread=MIVR_SS_RM_INTERRUPT-98-59INTERRUPT_RSRC_AVAIL,Thread priority=5,Original
26000000345 Start interrupting the task.

<- MHDR[length=?,type=AGENT_STATE_EVENT]
<AGENT_STATE_EVENT[length=-1 type=AGENT_STATE_EVENT, monitorID=0,
peripheralID=1, sessionID=0, peripheralType=21,
skillGroupState=3, stateDuration=0, skillGroupNumber=-1,
skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE,
eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0,
maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,
numFltSkillGroups=0, CTIClientSignature=null, agentID=agent_2,
agentExtension=9002, agentInstrument=null, agentID_Long=agent_2,
duration=-1, nextAgentState=-1 Remask=CRACTIRemaskField
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
Class=class
OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:9, csqID:1)
1754541: Aug 05 10:04:06.889 WAT %MIVR-APP_MGR-7-UNK:request to
interrupt application task; priority=0 for Task id=26000000345
Class=class
state:9
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
03 ................
0010: 00 00 00 00 FF FF FF FF
FF FF FF FF 00 00 00
03 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754546: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-UNK:acquiring
lock for Task id=26000000345
1754547: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-UNK:lock
acquired for Task id=26000000345
1754548: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7INTERRUPTING_TASK:Application task is interrupting:
Application=App[name=MessageCallback,type=Cisco Script
Application,id=3,desc=MessageCallback,enabled=true,max=10,valid=t
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-0803
17:04:05.0,recordId=31,desc=MessageCallback,name=MessageCallback,
type=Cisco Script
Application,id=3,enabled=true,sessions=10,script=SCRIPT[HBCMessag
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Task
id=26000000345,Interruption=Resource Available Interruption: Rsrc
Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002, available on ESD:
1
1754549: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7EXCEPTION:Resource Available Interruption: Rsrc Name:agent_2
agent_2 ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754550: Aug 05 10:04:06.890 WAT %MIVR-APP_MGR-7-EXCEPTION: at
com.cisco.wf.subsystems.rmcm.Agent$2.run(Agent.java:11145)
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(E
xecutorStubImpl.java:690)
com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(Executor
StubImpl.java:486)
StubImpl.java:762)
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Pooled
Executor.java:768)
com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(P
ooledExecutorStubImpl.java:99)
com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory
.java:853)
1754557: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:action stack
is not empty so get the first one to try to interrupt it for Task
id=26000000345
1754558: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering interrupt() for Task
id=26000000345: Exception=Resource Available Interruption: Rsrc
1
StubImpl.java:486)
StubImpl.java:762)
Executor.java:768)
.java:853)
1754567: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is not yet done so interrupting for Task
id=26000000345
1754568: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:interrupting
real action for Task id=26000000345
1754569: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is: SleepAction[timeout=30000] for Task
id=26000000345
1754570: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:sleep

interrupted
1754571: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:done
interrupting real action for Task id=26000000345
1754572: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:sleep was
interrupted
1754573: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:waiting for
the task to be done or the interruption to be cleared for Task
id=26000000345
1754574: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7UNK:interruptible action is throwing back an interruption from
run() for Task id=26000000345: Exception=Resource Available
Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002,
available on ESD: 1
Sent : { AGENT_STATE_EVENT to

StubImpl.java:486)
StubImpl.java:762)
Executor.java:768)
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
.java:853)
terminated with an exception for Task id=26000000345

type=Cisco Script
id=26000000345,Action=SleepAction[timeout=30000],Type=Interruptib
le action
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
03 ................
0010: 00 00 00 00 FF FF FF FF
03 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
id=26000000345
id=26000000345
id=26000000345
1754611: Aug 05 10:04:06.895 WAT %MIVR-APP_MGR-7STEP_FAILURE:Failure to execute a step:
type=Cisco Script
id=26000000345,Step id=52,Step
Class=com.cisco.wfframework.steps.core.StepDelay,Step
Description=Delay 30 sec,Exception=Resource Available
Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ Extn:9002,
available on ESD: 1

0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
StubImpl.java:486)
StubImpl.java:762)
MHDR:
0000: 00 00
...U....
MDATA:
0000: 00
03 ................
0010: 00 00 00 00 FF
03 ................
0020: 00 00 00 00 00
00 ................
0030: 00 00 00 00 00
32 ............9002
0040: 00 05 08 61 67
...agent_2...age
0050: 6E 74 5F 32 00
00 55 00 00 00 1E
00 00 00 00 00 00 01
00 00 00 00 00 15 00
FF FF FF
01 00 00
00 00 00 00 00 00 00
00 00 01
00 00 04 05 39 30 30
65 6E 74
5F 32 00 C2 08 61 67 65
nt_2.

Executor.java:768)
1754627: Aug 05 10:04:06.897 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF }
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 6]]]
{ Socket[addr=10.0.104.135,port=50937,localport=12028] msg: 39
and invokeid: 151 }
.java:853)
type=Cisco Script
id=26000000345,Step id=4,Step Class=null,Step
Description=Interruption Handler: Select Resource (--Triggering
Contact-- from CSQ) /* Select an available resource ... */
Task 26000000345 : Interruption Handler: Select Resource (-Triggering Contact-- from CSQ) /* Select an available
resource ... */
1754635: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Invoking
interruption handler step: Task
Id=26000000345,Interruption=Resource Available Interruption: Rsrc
1,WFAppStep=com.cisco.wf.steps.iaq.SelectResourceStep@1a73b,WFSte
p=Select Resource (--Triggering Contact-- from CSQ) /* Select an
available resource ...
*/,data=com.cisco.wf.steps.iaq.InterruptData@40b9c9
1754636: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Interrupting
SelectResourceStep with: Resource Available Interruption: Rsrc
1
1754637: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Interrupting-CSQ
SelectResourceStep
1754638: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Found available resource
1754639: Aug 05 10:04:06.898 WAT %MIVR-USER_MGR-7-UNK:Entered:
CCMUserStubImpl.isAuthenticated(), UserId: agent_2
identifier 'selectedResource' (1) = User[type=Call Manager
User,id=agent_2,authenticated=true]
1754641: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Interruption
handler registered: Task Id=26000000345,Interruption=Resource
UnAvailable Interruption: agent_2
agent_2,WFAppStep=com.cisco.wf.steps.iaq.SelectResourceStep@1a73b
,WFStep=com.cisco.wfframework.obj.WFBeanStep@1dc7345,data=com.cis
co.wf.steps.iaq.InterruptData@40b9c9
1754642: Aug 05 10:04:06.898 WAT %MIVR-SS_CM-7-UNK:ConnectingFlag
is set true, call contact: 1548/1
1754643: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Connect option false,
return SELECTED branch
1754644: Aug 05 10:04:06.898 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345 SelectResourceStep: Clearing interruption:
Resource Available Interruption: Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002, available on ESD: 1
1754646: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:action is
now done or interruption is now cleared for Task id=26000000345
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
03 ................
0010: 00 00 00 00 FF FF FF FF
03 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
type=SET_AGENT_STATE_CONF,invokeId=151 to socket:
1754652: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:currently
not interruptible as there are no interruptible actions on the
stack for Task id=26000000345
1754653: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:let's wait
forever for an interruptible action for Task id=26000000345
1754655: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Clearing
interruption for Task id=26000000345: Exception=Resource
Available Interruption: Rsrc Name:agent_2 agent_2 ID:agent_2 IAQ
Extn:9002, available on ESD: 1

StubImpl.java:486)
StubImpl.java:762)
Executor.java:768)
.java:853)
1754668: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:Waking up
interrupters because pending interruption was cleared for Task
id=26000000345
check for interruption before executing step: Connect (-Triggering Contact-- to selectedResource) /* Connect the caller
to ... */,Task Id=26000000345

{ length=-1 type=SET_AGENT_STATE_CONF,invokeId=151} to socket:
skillGroupNumber=1, skillGroupID=-1, skillGroupPriority=0,
agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0,

0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]] }
<- MHDR[length=?,type=SET_AGENT_STATE_CONF]
<SET_AGENT_STATE_CONF[length=-1
type=SET_AGENT_STATE_CONF,invokeId=151]
MHDR:
0000: 00 00 00 04 00 00 00 27
.......'
MDATA:
0000: 00 00 00 97
....
Sent : { SET_AGENT_STATE_CONF to
1754688: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:task
interruption was cleared for Task id=26000000345
1754689: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7-UNK:releasing
1754690: Aug 05 10:04:06.899 WAT %MIVR-APP_MGR-7TASK_INTERRUPTED:Application task was interrupted:
Application=MessageCallback,Task
id=26000000345,Interruption=Resource Available Interruption: Rsrc
1
26000000345 Interrupting the task has been successful.
1754692: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RM,Executor

id=INTERRUPT,Mnemonic=INTERRUPT_RSRC_AVAIL,Thread=MIVR_SS_RM_INTE
RRUPT-98-59,Thread priority=5,Time=13
type=null,Thread=MIVR_SS_RM_INTERRUPT-98-59,Thread
1754694: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=SS_RM,Executor
id=INTERRUPT,Thread=ExecutorManagerImpl.pool-309,Thread
priority=5,Original Thread=MIVR_SS_RM_INTERRUPT-98-59
id=INTERRUPT,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=ExecutorManagerImpl
.pool-309,Thread priority=5,Original Thread=MIVR_SS_RM_INTERRUPT98-59,Original thread priority=null,Time=null,Exception=null
id=26000000345
type=Cisco Script
Class=com.cisco.wf.steps.iaq.ConnectStep,Step Description=Connect
(--Triggering Contact-- to selectedResource) /* Connect the
caller to ... */
Task 26000000345 : Connect (--Triggering Contact-- to
selectedResource) /* Connect the caller to ... */
1754700: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Executing ConnectStep
=com.cisco.wf.subsystems.rmcm.ICDChannel
1754702: Aug 05 10:04:06.899 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:getChannel(), return channel:Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]
1754705: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Connecting to resource: agent_2
1754706: Aug 05 10:04:06.899 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Performing consult
16778764[1548/1] (260) .setProcessSessionCancelledExecuted(false)
1754708: Aug 05 10:04:06.899 WAT %MIVR-SS_CM-7-UNK:Reseting All
the flags of CallContact to false
handler registered: Task Id=26000000345,Interruption=Resource
UnAvailable Interruption: agent_2
agent_2,WFAppStep=com.cisco.wf.steps.iaq.ConnectStep@e9f7dc,WFSte
p=com.cisco.wfframework.obj.WFBeanStep@13e51a,data=null
is set true, call contact: 1548/1
CCMUserStubImpl.getCapability(class
com.cisco.user.AgentCapability), UserId: agent_2
id=26000000345
1754715: Aug 05 10:04:06.899 WAT %MIVR-SS_TEL-7-UNK:CallID:289
MediaId:1548/1 Task:26000000345, transfer(9002, 10000,
ACKNOWLEDGED)
Socket To AgentInfo
Mask: 16 - Sockets:
Mask: 1 - Sockets:
agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0,

sockets }
stateDuration=0, skillGroupNumber=1, skillGroupID=-1,
skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0,
skillGroupState=8, stateDuration=0, skillGroupNumber=1,
skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754747: Aug 05 10:04:06.904 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:

appId=5 confId=195 parId=0 -> finalize rtprecorder
appId=5 confId=195 parId=0 -> closeStream(), port=24942
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.

1754758: Aug 05 10:04:06.904 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002
1754759: Aug 05 10:04:06.904 WAT %MIVR-SS_TEL-7-UNK:Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Executor

0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.

0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 0]]]
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
08 ................
0010: 00 00 00 00 00 00 00 01
08 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
1754774: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2030,Thread priority=5,Original
id=TPG_EXE,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_SS_TEL_TPG_EXE
1754776: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession([1549/1,1548/1],180000,true,null,fa
lse)
1754777: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession([...,1549/1,...],0,180000,true)
cache miss for mapping id: 1549/1
1754779: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession([...,1548/1,...],1,180000,true)
cache hit for mapping id: 1548/1
1754781: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession().updateMapping(1548/1) - id=0010xee6b2932
1754782: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.stopTimer() - id=001-0xee6b2932
1754783: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.defineStub(session,001-0xee6b2932)
1754784: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionStub(session,001-0xee6b2932) - id=001-0xee6b2933
1754786: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
1754787: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:There
are still 2 contacts - id=001-0xee6b2932
1754788: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Changing
state to SESSION_CREATED - id=001-0xee6b2933
1754789: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession().addMapping(1549/1,180000) id=001-0xee6b2933
1754790: Aug 05 10:04:06.905 WAT %MIVR-SESSION_MGR-7-UNK:Changing
state to SESSION_IDLE - id=001-0xee6b2933
1754791: Aug 05 10:04:06.905 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Thread=MIVR_SS_TEL_TPG_
EXE-41-2030-CONSULT_CALL_OBS:9002,Thread priority=5,Time=1
1754792: Aug 05 10:04:06.905 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.sessionCreated() called.
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2030CONSULT_CALL_OBS:9002,Thread priority=5,Original
Event=com.cisco.session.SessionEvent[SESSION_CREATED,parent=Sessi
on[id=001-
0xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_CREATED] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_CREATED,time=1375693446905]
at Mon Aug 05 10:04:06 WAT 2013
created with id=001-0xee6b2933 and mapping id: 1549/1
1754797: Aug 05 10:04:06.906 WAT %MIVR-SESSION_MGR-7UNK:Dispatching the CHECK_DISPOSE to the executor for
asynchronous processing.
on[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],active=true,state=SESSION_IDLE,time=1375693446905] at
Mon Aug 05 10:04:06 WAT 2013
Event=com.cisco.session.SessionEvent[SESSION_IDLE,parent=Session[
id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],state=SESSION_IDLE] on Session[id=0010xee6b2933,parent=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
Mon Aug 05 10:04:06 WAT 2013
Mon Aug 05 10:04:06 WAT 2013
Mon Aug 05 10:04:06 WAT 2013,Queue Time=0
EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CREATED

1754803: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7-UNK:Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Executor
1754804: Aug 05 10:04:06.906 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.sessionIdle() called.
1754805: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Thread=MIVR_SS_RTR_EVENTS-380-SESSION_CREATED,Thread priority=5,Time=0
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_CREATED,Thread
1754808: Aug 05 10:04:06.906 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CREATED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=0
Mon Aug 05 10:04:06 WAT 2013,Queue Time=0,Dispatch
Time=1,Listener Class=class
44c984
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0,Thread
1754811: Aug 05 10:04:06.906 WAT %MIVR-LIB_EVENT-7-
DISPATCHED_EVENT::
Time=1,Listener Class=null,Listener=null
Mon Aug 05 10:04:06 WAT 2013,Queue Time=1
1754813: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_IDLE
1754814: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SESSION_MGR,Executor id=GC,Mnemonic=CHECK_DISPOSE
1754816: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Executor
id=GC,Mnemonic=CHECK_DISPOSE,Executor
id=EVENTS,Mnemonic=SESSION_IDLE,Executor
1754820: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SESSION_MGR,Executor
id=GC,Mnemonic=CHECK_DISPOSE,Thread=MIVR_SESSION_MGR_GC-11-0CHECK_DISPOSE,Thread priority=7,Time=1
type=null,Thread=MIVR_SESSION_MGR_GC-11-0-CHECK_DISPOSE,Thread
1754822: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.executor.run() - id=001-0xee6b2933
44c984
id=EVENTS,Mnemonic=SESSION_IDLE,Thread=MIVR_SS_RTR_EVENTS-38-0SESSION_IDLE,Thread priority=5,Time=1
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-SESSION_IDLE,Thread
1754827: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Clearing

check for dispose pending flag - id=001-0xee6b2933
1754828: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.checkingForChildDispose() - id=001-0xee6b2933
1754829: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.cleanForChildDispose() - id=001-0xee6b2933
1754830: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.cleanMappings() - id=001-0xee6b2933
1754831: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.cleanMappings() == 180000 msecs - id=0010xee6b2933
1754832: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:starting
timer - id=001-0xee6b2933 with timeout of 180000 msecs; start
time at Mon Aug 05 10:04:06 WAT 2013
id=EVENTS,Mnemonic=SESSION_IDLE,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=1
1754835: Aug 05 10:04:06.907 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,SubFacility=SESSION_MGR,Executor id=CLOCK,Mnemonic=CHILD,Time=180000
trace: Action=EXECUTE_CMD_AFTER,Executor
id=CLOCK,Mnemonic=CHILD,Executor type=null,Thread=null,Thread
priority=null,Original Thread=null,Original thread
priority=null,Time=180,000,Exception=null
1754837: Aug 05 10:04:06.908 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SESSION_MGR,Executor
id=GC,Mnemonic=CHECK_DISPOSE,Thread=MIVR_SESSION_MGR_GC-110,Thread priority=7,Time=1
type=null,Thread=MIVR_SESSION_MGR_GC-11-0,Thread
1754839: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Executor
id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0060,Thread=MIVR_SS_TEL_TPG_EX
E-41-2031-CALL_EVENT_LOG:0060,Thread priority=5,Time=0
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031CALL_EVENT_LOG:0060,Thread priority=5,Original
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060
MediaId:1548/1 Task:26000000343 Got CiscoTermConnSelectChangedEv
MCB_0052, events on the AddressCallObserver.
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Executor
1754849: Aug 05 10:04:06.910 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor
E-41-2031,Thread priority=5,Time=0
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STOPPED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0-RTP_IN_STOPPED:0060,Thread
priority=5,Time=0
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2031,Thread
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_IN_STOPPED:0060,Thread priority=5,Original
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Executor
_PORT_QEXE_0060-337-0,Thread priority=5,Time=0
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0,Thread
MediaId:1548/1 Task:26000000345
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STOPPED:0060,Thread=MIVR_SS_TE
L_PORT_QEXE_0060-337-0-RTP_OUT_STOPPED:0060,Thread
priority=5,Time=0
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_OUT_STOPPED:0060,Thread priority=5,Original
Facility=SS_TEL,Executor
contactId=288, contactImplId=1548/1 -> muteDestination() is being
called to mute TXUserStreamManager
contactId=288, contactImplId=1548/1 -> PromptPlayer::
closeStream: driverStream.stopStream called on
TXDriverStreamManager
MediaId:1548/1 Task:26000000345
priority=5,Time=2
priority=5,Time=0
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052
PromptPlayer.muteDestination(). !started. Return...
L_PORT_QEXE_0052-328-1,Thread priority=5,Time=0
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Executor
id=PORT_QEXE_0052,Mnemonic=TERM_CONN_EV:0052,Thread=MIVR_SS_TEL_P
ORT_QEXE_0052-328-1-TERM_CONN_EV:0052,Thread priority=5,Time=0
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1TERM_CONN_EV:0052,Thread priority=5,Original Thread=null,Original
MediaId:1548/1 Task:26000000345, TerminalConnection to Terminal:
MCB_0052 is HELD
ORT_QEXE_0052-328-1,Thread priority=5,Time=1

MediaId:1548/1 Task:26000000343 Got CallCtlTermConnHeldEv
1754895: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,
ConsultEvent= ConsultCallActive
ConsultEvent= ConnCreatedEv 0052:PT-HBNG-Internal:1
ConsultEvent= ConnConnectedEv 0052:PT-HBNG-Internal:1
ConsultEvent= CallCtlConnInitiatedEv 0052:PT-HBNG-Internal:1
ConsultEvent= TermConnCreatedEv MCB_0052
ConsultEvent= TermConnActiveEv MCB_0052
ConsultEvent= CallCtlTermConnTalkingEv MCB_0052
1754902: Aug 05 10:04:06.914 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedE
returning since this
ConnCreated event is for a consult call
ConsultEvent= CallCtlConnDialingEv 0052:PT-HBNG-Internal:1
1754906: Aug 05 10:04:06.915 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,Sub-
Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2033,Thread priority=5,Original

ConsultEvent= CallCtlConnEstablishedEv 0052:PT-HBNG-Internal:1
MediaId:1548/1 Task:26000000345 Got CallCtlConnDialingEv 0052:PTHBNG-Internal:1, events on the AddressCallObserver.
1754916: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver.callChangedEvent():
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
1754917: Aug 05 10:04:06.916 WAT %MIVR-SS_RM-7-UNK:Exiting
callChangedEvent
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060
MediaId:1548/1 Task:26000000345 Got CallCtlConnEstablishedEv
0052:PT-HBNG-Internal:1, events on the AddressCallObserver.
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Executor
Unknown event1549/1
Unknown event1549/1
callChangedEvent
Unknown event1549/1
CallCtlConnEstablishedEv 1549/1
id=26000000345
ConsultEvent= ConnCreatedEv 9002:PT-HBNG-Internal:1
1754935: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Called Address
in processCallCtlConnEstablishedEv :9002
1754936: Aug 05 10:04:06.917 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002
type=Cisco Script
id=26000000345,Action=interruptible
connect[timeout=10000],Type=Interruptible action
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Executor
1754939: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Start process
if getting uniqueID
1754940: Aug 05 10:04:06.917 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedE
returning since this
ConnCreated event is for a consult call
ConsultEvent= ConnInProgressEv 9002:PT-HBNG-Internal:1
1754942: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Protocol Call
Ref = null
ConsultEvent= CallCtlConnOfferedEv 9002:PT-HBNG-Internal:1
1754945: Aug 05 10:04:06.917 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1549/1) returns null
1754947: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received
for call:16778765 [1549/1], address 0052, calling party 0052, and
called party 9002
returned from JTAPI :9002
1754949: Aug 05 10:04:06.917 WAT %MIVR-SS_RM-7-UNK:Current Called
Address returned from JTAPI :9002
id=PORT_QEXE_0052,Mnemonic=CONN_EV:9002,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CONN_EV:9002,Thread priority=5,Time=0
for call 16778765 [1549/1] and agent null being ignored because
orig isn't a logged in agent
callChangedEvent
1754956: Aug 05 10:04:06.918 WAT %MIVR-SS_TEL-7-
UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,

ConsultEvent= ConnAlertingEv 9002:PT-HBNG-Internal:1
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CONN_EV:9002,Thread priority=5,Original Thread=null,Original
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
Unknown event1549/1
CallCtlTermConnRingingEv 1549/1
MediaId:1548/1 Task:26000000345 Got ConnInProgressEv 9002:PTHBNG-Internal:1, CallCtlConnOfferedEv 9002:PT-HBNG-Internal:1,
events on the AddressCallObserver.
EXE_0052-328-1,Thread priority=5,Time=1
ConsultEvent= CallCtlConnAlertingEv 9002:PT-HBNG-Internal:1
1754966: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call
16778765 [1549/1] and agent agent_2
Facility=SS_TEL,Executor id=TPG_EXE,Mnemonic=CALL_EVENT_LOG:0052
1754971: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:classifyCall:
1549/1 9002
1754972: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7-UNK:contactInfo is
null
1754974: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId isnull
1754975: Aug 05 10:04:06.918 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is null and
ContactClass is IAQ_CONTACT
1754979: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:classifyCall
1549/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:null
Type:PrimaryConsult(1)

1754987: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7UNK:processTermConnRinging:# of connectedPartyDevices set on
ced : 0
MediaId:1548/1 Task:26000000345, ConsultCallObserver RINGING
callChangedEvent
msg: SessionOfferedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY
CONSULT)
1754992: Aug 05 10:04:06.919 WAT %MIVR-SS_RM-7-UNK:Agent agent_2
processSessionOfferedMsg(SessionOfferedMsg (Rsrc:agent_2
ID:1549/1 Type:PRIMARY CONSULT))
agent_2 .addActiveCall(1549/1)
MediaId:1548/1 Task:26000000345 Got ConnAlertingEv 9002:PT-HBNGInternal:1, CallCtlConnAlertingEv 9002:PT-HBNG-Internal:1,
agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_IDLE
1754998: Aug 05 10:04:06.920 WAT %MIVR-SS_TEL-7UNK:Call.transferStarted(9002) JTAPICallContact[id=289,type=Cisco
JTAPI
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=App[name=MessageCall
back,type=Cisco Script
type=Cisco Script
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],task=26
000000345,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
60C02983BDD00000000,DestProtocolCallRef=null,route=RP[num=9008],p
Port,id=0,implId=0052,active=true,state=IN_USE],aborting=false,tr
ansferring=false,disconnecting=false]
1755000: Aug 05 10:04:06.920 WAT %MIVR-SS_RTR-7UNK:contactConnecting(). Ignored.
1755001: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7-UNK:callId is:
1549/1 callIDInt is:16778765callerID is:0052
1755002: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId is1549/1
1755003: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getContactExtType() returning value 1 for contact
16778764 and agent agent_2
1755004: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is not null
and ContactClass is IAQ_CONTACT, ContactExtType is1
1755005: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION
1755006: Aug 05 10:04:06.920 WAT %MIVR-SS_RM-7UNK:Agent:processSessionOfferedmsg: IcdContactIDStr when
callClass==PRIMARY_CONSULT_CONTACT is:1548/1
Event=com.cisco.call.CallEvent[CALL_CONNECTING,state=CALL_ANSWERE
D,resource=User[type=Call Manager
User,id=agent_2,authenticated=true],task=AppTask[id=0x60db88559,t
ime=1375693436365,state=STARTED,active=true,aborting=null,app=App
[name=MessageCallback,type=Cisco Script
type=Cisco Script
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],trigger
=ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JT
APITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
Trigger,appName=MessageCallback,enabled=true,sessions=10,idleTime
out=5000,locale=en_US,parms={},taskGroups=[],controlClass=class
directCSS=redirecting.party,cmDeviceName=MessageCallback,cmDevice
Invalid=false,cmDescription=HBNG Message Callback
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
Callback,cmExternalPhNumMask=XXXX,cmFwdBusyVM=false,cmFwdBusyDest
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
Callback,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb5ff2e1b781ac,cmPresenceGroupName=Standard Presence
JTAPI
type=Cisco Script
000000345,session=Session[id=001-
.engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],cont
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],contactSeqNum=1,lastContactSeqNum=1] on
type=Cisco Script
2013,Queue Time=0
1755012: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession(1548/1,180000,true,null,false)
1755014: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession().updateMapping(1548/1) - id=0010xee6b2932

type=Cisco Script
ssage
JTAPI
type=Cisco Script
type=Cisco Script
com.cisco.wf.subsystems.rmcm.ICDContactAdapter,Listener=com.cisco
.wf.subsystems.rmcm.ICDContactAdapter@1d019e2
1755020: Aug 05 10:04:06.921 WAT %MIVR-SS_CM-7UNK:ContactMgr.getRmCmContact(1548/1) returns 16778764 [1548/1]
1755021: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Agent:processSessionOfferedMsgCommon- consultCallId is:1549/1

1755022: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String)- consultCallId is1549/1
1755024: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - consultCallid is not null
and ContactClass is IAQ_CONTACT, ContactExtType is1
1755025: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Resource.getIAQContact(String) - CONTACT_ON_IPCC_EXTENSION
1755026: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Agent.getCallingNumber(): set calling number 0060 to Unknown
for contact 289
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqM
sg Contact289
id=PORT_QEXE_0060,Mnemonic=OPEN_LOGICAL_CHANNEL:0060,Thread=MIVR_
SS_TEL_PORT_QEXE_0060-337-0-OPEN_LOGICAL_CHANNEL:0060,Thread
priority=5,Time=6
type=Cisco Script
ssage
JTAPI
type=Cisco Script
type=Cisco Script
1755036: Aug 05 10:04:06.922 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processPresentedEvReqMsg(16778764
[1548/1], agent_2, PRIMARY CONSULT, acmiCallType -1, 1549/1, 1,
false, Mon Aug 05 10:04:06 WAT 2013)
ContactPresentedEvent Resource Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002 contact type PRIMARY CONSULT Secondary
call ID 1549/1 session 4000000306 session seq num 1
isRedirectFromWF false
for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[]
on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0OPEN_LOGICAL_CHANNEL:0060,Thread priority=5,Original
1755041: Aug 05 10:04:06.922 WAT %MIVR-LIB_MEDIA-7RTP_PROPERTIES_REASSIGNED:RTP Properties Reassigned: Method
Name=setInputProperties(),HOST NAME=10.0.2.7,PORT
NUMBER=24944,PACKET SIZE=20
appId=5 confId=196 parId=0 -> setInputProperties: payloadType-4
appId=5 confId=196 parId=0 -> >>>>>setSockRTP: port=24944 is in
use, driver picked a different port=24944
MediaId:1548/1 Task:26000000343 getLocalSource() of
RTPDialogChannel[type=Cisco Media
ue,remote dest=null,remote
=R5_3,echo=true],local dest=null,local
=R5_3,echo=true],streams=[]] returns 24944
MediaId:1548/1 Task:26000000343
MediaOpenLogicalChannelEv:payloadType=4,packetSize=20,setting
CiscoRTPParams10.0.2.7/24944 to MCB_0060
Contact Id:289
type=Cisco Script

ssage
JTAPI
type=Cisco Script
type=Cisco Script
2013
1755052: Aug 05 10:04:06.923 WAT %MIVR-ICD_RTDM-7UNK:contactPresented - contact: 16778764, resource: agent_2, ESD:
1 Contact Type:PRIMARY CONSULT
flag is turned off
1755054: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented - contactID: 16778764, sessionSeqNr: 1,
1755055: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented destDN = 9002
1755056: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:HRDMorigProtocolCallRef=000000000000060C02983BDD00000000
1755058: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:SETTING
ORIG CALLED NR
1755059: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:ev.getIsRedirectFromWF() returns FALSE
1755060: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:ccdr.getOrigCalledNumber() = 9008
1755061: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-UNK:invalid
origCalledNr=9008
1755062: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented destination already present, destination
type:2
1755063: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:contactPresented ev.getIsRedirectFromWF() returns FALSE
1755064: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7-
UNK:contactPresented contactType in ccdr is 3

1755065: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:findContactType - origType= 1 destType= 0
1755066: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:findContactType - origType = agent or device
1755067: Aug 05 10:04:06.923 WAT %MIVR-CRA_HRDM-7UNK:findContactType - destType = agent or device -> INTERNAL
type=Cisco Script
ssage
JTAPI
type=Cisco Script
type=Cisco Script
2013
SS_TEL_PORT_QEXE_0060-337-0,Thread priority=5,Time=7

1755074: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - for ResourceID: 39, and record: ACDR:
sessionID=4000000306, sessionSeqNum=1, nodeID=1,
contactID=16778764, profileID=1, resourceID=39, qIndex=1,
startDateTime=Mon Aug 05 10:04:06 WAT 2013, endDateTime=null,
gmtOffset=60, ringTime=0, talkTime=0, holdTime=0, workTime=0,
callWrapupData=, callResult=0, dialingListID=-1, recordPointer:
24851244
1755075: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - ACDR was not yet present
1755076: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7-UNK:ACDR in
table 70 16778764-1-39
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF-
825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
type=Cisco Script
2013,Queue Time=0
1755078: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - for ResourceID: 39, and record: CCDR:
contactID=16778764, contactType=3, contactDisposition=1,
dispositionReason=, profileID=1, originatorType=2, originatorID=1, originatorDN=0060, destinationType=2, destinationID=-1,
destinationDN=0052,
NE_OFFSET=0,DST_OFFSET=0], endDateTime=null, gmtOffset=60,
connectTime=-1, calledNumber=9008, origCalledNumber=9008,
transfer=false, conference=false, redirect=false, flowout=false,
applicationID=3, applicationName=MessageCallback,
customVariable10=, accountNumber=, callerEnteredDigits=,
campaignID=-1dialingListID=-1,
OrigProtocolCallRef=000000000000060C02983BDD00000000,
DestProtocolCallRef=, recordPointer: 22850088
1755079: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - CCDR was not yet present
1755081: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:addToListForRsrcID - for ResourceID: 39, and record: CRDR:
contactID=16778764
10970711
UNK:addToListForRsrcID - CRDR was not yet present

1755084: Aug 05 10:04:06.924 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactPresentedEvent
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Executor
type=Cisco Script
ssage
JTAPI
type=Cisco Script
type=Cisco Script
44c984
id=PORT_QEXE_0060,Mnemonic=RTP_IN_STARTED:0060,Thread=MIVR_SS_TEL
_PORT_QEXE_0060-337-0-RTP_IN_STARTED:0060,Thread
priority=5,Time=0
1755092: Aug 05 10:04:06.924 WAT %MIVR-ICD_CTI-7-UNK:checking for
Xfer ? callingDeviceType =[76] contact type [2]
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_IN_STARTED:0060,Thread priority=5,Original
1755095: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7-UNK:calling
remasks. contactID = [16778765] parentCallID = [16778764]
calling [Unknown] called [9002] enable [false]
MediaId:1548/1 Task:26000000343
RTPInputStartedEv:bitRate=R5_3,localHost=10.0.2.7,localPort=24944
,payloadType=G711ULAW64K,packetSize=20,echoCancellation=true
1755099: Aug 05 10:04:06.925 WAT %MIVR-SS_RM-7-UNK: Conn state =
83 Term State =97
type=Cisco Script
ssage
JTAPI
type=Cisco Script
actImplId=1548/1,lastContactImplId=1548/1,session=Session[id=001-
type=Cisco Script
Event=com.cisco.wf.subsystems.events.ContactPresentedEvent[] on
com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug 05
10:04:06 WAT 2013
83 Term State =97
10:04:06 WAT 2013
1755105: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall preDefinedLCSMap:2
Class=class
1755108: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall All Masks [CRACTIRemaskField
[reqMaskInstrument=9002, reqMaskExtension=9002,
reqMaskCallID=16778765, reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 0],
reqCallMask=[0, 0, 0, 0, 0, 0, 0, 4], reqAgentMask=[0, 0, 0, 0,
0, 0, 0, 0]]]
Class=class
anager@15ebe2d
1755111: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:addRemasksForCall mapDeviceLCS is either null or empty :{}
1755112: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket:
null monitoredDeviceDN:9002, connectionCallID: 16778764,
lineType: 3, skillGroupNumber: 1, serviceNumber: 3,
alertingDeviceType: 76, callingDeviceType: 65535,
calledDeviceType: 76, lastRedirectDeviceType: 65535,
localConnectionState: 2, eventCause: 22, connectionDeviceID:
9002, alertingDeviceID: 9002, callingDeviceID: Unknown,
calledDeviceID: 9002, lastRedirectDeviceID: null,
secondaryCallID: 16778765, ani: null, dnis: 9002, userToUserInfo:
null, dialedNumber: null, callerEnteredDigits: null, callVar1:
null, callVar2: null, callVar3: null, callVar4: null, callVar5:
null, callVar10: null, wrapupData: null } to outboundQ
1755113: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Got contact presented event
be dispatched to: agent_2,
1755115: Aug 05 10:04:06.925 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT }
1755116: Aug 05 10:04:06.925 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Posting ContactPresented for 1548/1
Class=class
type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1,
16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3,
serviceID: -1, skillGroupNumber: 1, skillGroupID: -1,
skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType:
65535, calledDeviceType: 76, lastRedirectDeviceType: 65535,
secondaryConnectionCallID: 16778765, ani: null, dnis: 9002,
userToUserInfo: null, dialedNumber: null, callerEnteredDigits:
null, callVar9: null, callVar10: null, wrapupData: null, remasks:
[] }
Class=class
type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1,
16778764, lineHandle: 65535, lineType: 3, serviceNumber: 3,
skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType:
65535, calledDeviceType: 76, lastRedirectDeviceType: 65535,
[] to various sockets }
EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor

{ length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0,
connectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: 3, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76,
callingDeviceType: 65535, calledDeviceType: 76,
lastRedirectDeviceType: 65535, localConnectionState: 2,
eventCause: 22, connectionDeviceID: 9002, alertingDeviceID: 9002,
callingDeviceID: Unknown, calledDeviceID: 9002,
lastRedirectDeviceID: null, secondaryConnectionCallID: 16778765,
ani: null, dnis: 9002, userToUserInfo: null, dialedNumber: null,
callerEnteredDigits: null, callVar1: null, callVar2: null,
callVar3: null, callVar4: null, callVar5: null, callVar6: null,
wrapupData: null, remasks: []} to socket:
<- MHDR[length=?,type=CALL_DELIVERED_EVENT]
<CALL_DELIVERED_EVENT[length=-1 type=CALL_DELIVERED_EVENT,
monitorID: 0, peripheralID: 1, peripheralType: 21,
connectionDeviceIDType: 0, connectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: 3, serviceID: -1,
skillGroupNumber: 1, skillGroupID: -1, skillGroupPriority: 0,
[]]

MHDR:
0000: 00 00 00 62 00 00 00 09
...b....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 00 00 00 03
01 ................
0020: FF FF FF FF 00 00 00 4C
FF FF 00 4C FF FF 00 02
.......L...L....
0030: 00 16 00 00 00 00 CA 04
01 00 06 0D 19 05 39
30 ..............90
0040: 30 32 00 0A 05 39 30 30
32 00 1B 08 55 6E 6B 6E
02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30
30 32 00 1C 05 39 30 30
own...9002...900
0060: 32 00
2.
Sent : { CALL_DELIVERED_EVENT to

[]]
1755144: Aug 05 10:04:06.927 WAT %MIVR-EXECUTOR_MGR-7THREAD_CREATED:Thread created: Thread=ExecutorManagerImpl.pool389,Thread priority=5
MHDR:
0000: 00 00 00 62 00 00 00 09
...b....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 00 00 00 03
01 ................
0020: FF FF FF FF 00 00 00 4C
FF FF 00 4C FF FF 00 02
.......L...L....
0030: 00 16 00 00 00 00 CA 04
01 00 06 0D 19 05 39
30 ..............90
0040: 30 32 00 0A 05 39 30 30
32 00 1B 08 55 6E 6B 6E
02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30
30 32 00 1C 05 39 30 30
own...9002...900
0060: 32 00
2.
[]]
[]]
MHDR:
0000: 00 00 00 62 00 00 00 09
...b....
MDATA:
0000: 00
0C ................
0010: FF FF 00 03 00
01 ................
0020: FF FF FF FF 00
.......L...L....
0030: 00 16 00 00 00
30 ..............90
0040: 30 32 00 0A 05
02...9002...Unkn
0050: 6F 77 6E 00 1A
own...9002...900
0060: 32 00
00 00 00 00 00 00 01
00 15 00 00 01 00 06
00 00 03
00 00 4C
FF FF 00 4C FF FF 00 02
00 CA 04
01 00 06 0D 19 05 39
39 30 30
32 00 1B 08 55 6E 6B 6E
05 39 30
30 32 00 1C 05 39 30 30
2.

Socket[addr=10.0.104.135,port=50937,localport=12028] CID:
16778764 }
MHDR:
0000: 00 00 00 62 00 00 00 09
...b....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 00 00 00 03
01 ................
0020: FF FF FF FF 00 00 00 4C
FF FF 00 4C FF FF 00 02
.......L...L....
0030: 00 16 00 00 00 00 CA 04
01 00 06 0D 19 05 39
30 ..............90
0040: 30 32 00 0A 05 39 30 30
32 00 1B 08 55 6E 6B 6E
02...9002...Unkn
0050: 6F 77 6E 00 1A 05 39 30
30 32 00 1C 05 39 30 30
own...9002...900
0060: 32 00
2.
1755173: Aug 05 10:04:06.928 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,Sub-

id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-3419660,Thread priority=5,Original Thread=ExecutorManagerImpl.pool-
377
transaction for


1755229: Aug 05 10:04:08.707 WAT %MIVR-SS_CMT-7-UNK:process
Timeout errCnt=0
Script
ngDialogImpl@11b4be0,Type=Interruptible action
id=26000000343
id=26000000343
id=26000000343
id=26000000343
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@11b4be0
abortWaiting=false
identifier 'strAnyDigit' (12) =
Extended): Timeout Keys collected:
WaitForAgentCallback /* Go to WaitForAgentCallback ... */,Task
Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25873,Step
Description=Goto WaitForAgentCallback /* Go to
Task 26000000343 : Goto WaitForAgentCallback /* Go to
WaitForAgentCallback: /* label WaitForAgentCallback ... */,Task
Id=26000000343

id=26000000343
Script
id=26000000343,Step id=25846,Step
Description=WaitForAgentCallback: /* label
Task 26000000343 : WaitForAgentCallback: /* label
check for interruption before executing step: strAnyDigit = Get
Digit String (outboundCallContact),Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25847,Step
Class=com.cisco.wf.steps.ivr.ParseInputStep,Step
Description=strAnyDigit = Get Digit String (outboundCallContact)
1755258: Aug 05 10:04:08.708 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:GetDigitStringStep running 0 milliseconds.
Task 26000000343 : strAnyDigit = Get Digit String
(outboundCallContact)
1755260: Aug 05 10:04:08.709 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 Executing GetDigitStringStep
(ParseInputStep)
1755261: Aug 05 10:04:08.709 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 GetDigitStringStep (ParseInputStep):
myExecute
Media
identifier 'HBCListenToCallbackMessage' (77) =
clearPrompts/PressAnyKeytoListen.wav
'clearPrompts/PressAnyKeytoListen.wav' to interface
P[clearPrompts/PressAnyKeytoListen.wav]
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@7ad7f
enter OK
id=26000000343

Script
ngDialogImpl@7ad7f,Type=Interruptible action
isco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoListen.wav

for
en.wav
en.wav
en.wav is null done.
ten.wav' was temporary renamed to
ten.wav'
/common/cisco/uccx/Prompts/user/en_US/clearPrompts/PressAnyKeytoL
isten.wav
called.
Unknown event1549/1
TermConnActiveEv 1549/1
CallCtlTermConnTalkingEv 1549/1
if getting uniqueID
Ref = null
1755298: Aug 05 10:04:09.045 WAT %MIVR-SS_CM-7-
UNK:ContactMgr.getRmCmContact(1549/1) returns null

called party 9002
1755303: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call
16778765 [1549/1] and agent agent_2
1549/1 9002
null
1755312: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv for call 16778765
[1549/1] and agent agent_2 being ignored for primary consult call
if getting uniqueID
1755314: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7-UNK:Just before
processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID
Ref = 000000000000060D02983BE100000000
1755317: Aug 05 10:04:09.046 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received
for call 16778765 [1549/1] and agent agent_2
1549/1 9002
null
ConsultEvent= ConnConnectedEv 9002:PT-HBNG-Internal:1
ConsultEvent= CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1
callChangedEvent
THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2037,Thread priority=5,Original

MediaId:1548/1 Task:26000000345, ConsultCallObserver TALKING CallCtlConnEstablished, [9002:PT-HBNG-Internal:1/(P1-CCXAxl_1)
GCID=(1,1549)->ACTIVE]->ESTABLISHED
MediaId:1548/1 Task:26000000345, Consult received Call TALKING,
it's in correct state to transfer
msg: SessionTalkingMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY
CONSULT cause:DEFAULT)
type=Cisco Script
id=26000000345,Action=interruptible
connect[timeout=10000],Type=Interruptible action
id=26000000345
id=26000000345

MediaId:1548/1 Task:26000000345 Got ConnConnectedEv 9002:PT-HBNGInternal:1, CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1,
id=26000000345
agent_2 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:agent_2
ID:1549/1 Type:PRIMARY CONSULT cause:DEFAULT))
id=26000000345
MediaId:1548/1 Task:26000000345, ConsultCallObserver():Received
msg from original call Interrupted
ConsultEvent= CallObservationEndedEv
1755358: Aug 05 10:04:09.049 WAT %MIVR-SS_TEL-7-UNK:Set
consultCallMediaID to null
MediaId:1548/1 Task:26000000345, transfer(9002, consultCall)
id=TPG_EXE,Mnemonic=CONSULT_CALL_OBS:9002,Thread=MIVR_SS_TEL_TPG_
EXE-41-2030,Thread priority=5,Time=2145
processSessionTalkingMsg 1549/1 agent_2 being ignored because
RmCm contact is null
Contact Id:289


id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Executor
Unknown event1548/1
Unknown event1548/1
Unknown event1548/1
callChangedEvent
CiscoTransferStartEv 1548/1
1755392: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7UNK:processCiscoTransferStartEv: received CiscoTransferStartEv
for Original CallId 16778764[1548/1]
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0052,Thread=MIVR_SS_TEL_T
PG_EXE-41-2018-CALL_TRANSFER_START:0052,Thread priority=5,Time=0
1755394: Aug 05 10:04:09.055 WAT %MIVR-SS_RM-7UNK:Agent.processNullController(16778764 [1548/1], 16778765
[1549/1])
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2018CALL_TRANSFER_START:0052,Thread priority=5,Original

1549/1 9002
null
1755407: Aug 05 10:04:09.056 WAT %MIVR-SS_RM-7UNK:Agent.processNullController(16778764 [1548/1], 16778765
[1549/1]) being ignored because consult call is PRIMARY_CONSULT
and original ICD contact exists in subsystem
1755409: Aug 05 10:04:09.056 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_TEL,Executor id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052
1755411: Aug 05 10:04:09.056 WAT %MIVR-SS_CM-7-UNK:Setting the
rcvdCiscoTransferStart flag to true
callChangedEvent
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Executor
MediaId:1548/1 Task:26000000345 Got CiscoTransferStartEv, events
on the AddressCallObserver.
id=TPG_EXE,Mnemonic=CALL_TRANSFER_START:0060
id=PORT_QEXE_0052,Mnemonic=CALL_EV:0052,Thread=MIVR_SS_TEL_PORT_Q
EXE_0052-328-1-CALL_EV:0052,Thread priority=5,Time=0
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0052-328-1CALL_EV:0052,Thread priority=5,Original Thread=null,Original
PG_EXE-41-2016-CALL_TRANSFER_START:0060,Thread priority=5,Time=1
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2016-
CALL_TRANSFER_START:0060,Thread priority=5,Original
MediaId:1548/1 Task:26000000343, got CiscoTransferStartEv event
on the AddressCallObserver, posting it to InCallObserver.
Port.this.transferStart = true
MediaId:1548/1 Task:26000000343
PG_EXE-41-2016,Thread priority=5,Time=3
MediaId:1548/1 Task:26000000343 Got CiscoTransferStartEv, events
MediaId:1548/1 Task:26000000343, got TransferStart event, and
final call 1548/1 is the same as the consult call, Transferred
call in event (P1-CCXAxl_1) GCID=(1,1549)->ACTIVE
CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor

call in event (P1-CCXAxl_1) GCID=(1,1549)->ACTIVE
MediaId:1548/1 Task:26000000345 Got ConnDisconnectedEv 9002:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 9002:PT-HBNGInternal:1, events on the AddressCallObserver.
MediaId:1548/1 Task:26000000345 Got TermConnDroppedEv MCB_0052,
CallCtlTermConnDroppedEv MCB_0052, ConnDisconnectedEv 0052:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 0052:PT-HBNGInternal:1, CallInvalidEv, events on the AddressCallObserver.
priority=5,Time=2

CiscoCallChangedEv 1549/1
callChangedEvent
Unknown event1548/1
Unknown event1548/1
TermConnActiveEv 1548/1
CallCtlTermConnTalkingEv 1548/1
if getting uniqueID
Ref = null
MediaId:1548/1 Task:26000000345 Got CallObservationEndedEv,
1755481: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:RmCm contact
is not null
1755482: Aug 05 10:04:09.063 WAT %MIVR-SS_RM-7-UNK:AppContact is
not null
called party 9002
1755492: Aug 05 10:04:09.064 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call
16778764 [1548/1] and agent agent_2
1548/1 9002
16778764 [1548/1] has internal type IAQ, contact type: IAQ for
agent agent_2
1755498: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedEv: Outbound call
1548/1 Rsrc: agent_2 CallingAddr: 0052 LRAddr:0052
Type:IAQ(Normal)
1755502: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7UNK:AddressCallObserver:ConnCreatedEv: returning since this
ConnCreated event is for the remote endpoint
1755503: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv set CallEventData
of EventReasonCode for call 16778764 [1548/1] and agent agent_2
and connection state of calledAddress(9002) is 51
1755504: Aug 05 10:04:09.065 WAT %MIVR-SS_TEL-7-UNK:snum = 0060,
addr.getName = 9002
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060
CallCtlTermConnDroppedEv MCB_0052, ConnDisconnectedEv 0052:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 0052:PT-HBNG-
Internal:1, events on the AddressCallObserver.

id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Executor
1755511: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv, CallID
16778764[1548/1] and Rsrc: agent_2;
CiscoCall.getCurrentCallingAddress returned: 0060
1755514: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnActiveEv, CallID
16778764[1548/1] and Rsrc: agent_2; current calling device id is
a CTI port. calling number from appContact: 0060
if getting uniqueID
msg: SessionActiveMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ)
agent_2 .processSessionActiveMsg(SessionActiveMsg (Rsrc:agent_2
ID:1548/1 Type:IAQ))
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Thread=MIVR_SS_TEL_P
ORT_QEXE_0060-337-0-CONN_CREATED:0060,Thread priority=5,Time=0
agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING
1755521: Aug 05 10:04:09.065 WAT %MIVR-SS_RM-7-UNK:Just before
processCallCtlConnInitiatedEv-Outbound/Outgoing getUniqueID
agent_2 .processSessionActiveMsg: CallEventData contains:
eventReasonCode=-1
agent_2 .addActiveCall(1548/1)
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0CONN_CREATED:0060,Thread priority=5,Original Thread=null,Original
MediaId:1548/1 Task:26000000343, Connection to new destination
CREATED, new dest: 9002
id=PORT_QEXE_0060,Mnemonic=CONN_CREATED:0060,Thread=MIVR_SS_TEL_P
MediaId:1548/1 Task:26000000343 Got ConnConnectedEv 9002:PT-HBNGInternal:1, CallCtlConnEstablishedEv 9002:PT-HBNG-Internal:1,
agent_2 .setDeviceState(DEVICE_TALKING) from DEVICE_TALKING
Ref = 000000000000060C02983BE100000000
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052
is not null
not null - setting Original Protocol call ref
1755541: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received
for call 16778764 [1548/1] and agent agent_2
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Executor
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0052,Thread=MIVR_SS_TEL_TPG
_EXE-41-2026-CALL_TRANSFER_END:0052,Thread priority=5,Time=1
1755547: Aug 05 10:04:09.066 WAT %MIVR-SS_RM-7UNK:Agent.createGenericAgentCallContact(1548/1, CONTACT_RECEIVED)
1755549: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Enter
defineStub() for a Contact, type=Cisco Agent Call, implId=1548/1
type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2026CALL_TRANSFER_END:0052,Thread priority=5,Original
1755551: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7UNK:ContactStubImpl is constructed, id=290,type=Cisco Agent

Call,impl id=1548/1
1548/1 9002
1755553: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Leave
defineStub(), a ContactStub has been created, type=Cisco Agent
Call, implId=1548/1, id=290
1755555: Aug 05 10:04:09.066 WAT %MIVR-SS_CM-7UNK:AgentCallContact 290 and implId 1548/1 moved to Received
state
1755556: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setState(), old state=null, new state=CALL_RECEIVED
1755557: Aug 05 10:04:09.066 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setToInitiatedReceived(), old state=null, new
state=CALL_RECEIVED
agent agent_2
1755559: Aug 05 10:04:09.066 WAT %MIVR-CHANNEL_MGR-7UNK:ChMgrImpl::defineStub() - defining channel stub ...
1755560: Aug 05 10:04:09.066 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactReceived() called.
1755561: Aug 05 10:04:09.066 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_RECEIVED
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Executor
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Thread=MIVR_SS_RTR_EVENTS-380-CONTACT_RECEIVED,Thread priority=5,Time=0
Type:IAQ(Normal)
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_RECEIVED,Thread
1755568: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactReceived(). contactTypeName is
Cisco Agent Call , Contact class :
com.cisco.wf.subsystems.rmcm.GenericAgentCallContact
1755569: Aug 05 10:04:09.067 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactReceived()
getReportingProperty : false contact classa type :
Event=com.cisco.call.CallEvent[CALL_RECEIVED,state=CALL_RECEIVED,
contactImplId=1548/1,lastContactImplId=1548/1,session=null,lastSe
ssion=null,contactSeqNum=-1,lastContactSeqNum=-1] on
CallContact[id=290,type=Cisco Agent
Call,implId=1548/1,active=true,state=CALL_RECEIVED,inbound=true,h
andled=false,locale=en_US,aborting=false,app=null,task=null,sessi
on=null,seqNum=1,time=1375693449066,cn=null,dn=null,cgn=null,ani=null,dnis=null,
clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii
=null,ced=null,OrigProtocolCallRef=null,DestProtocolCallRef=null]
at Mon Aug 05 10:04:09 WAT 2013
1755571: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::ChannelStubImpl - Channel created
successfully,id-100
1755572: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChannelStubImpl::setState() -id=100 setting channel state to
IDLE
at Mon Aug 05 10:04:09 WAT 2013
id=EVENTS,Mnemonic=CONTACT_RECEIVED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=1
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
44c984
1755581: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7-
UNK:ChStubImpl:handleIdleTransition - channel state changed

unknown ---> IDLE forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IDLE,pendingState=null,groupId=,locked=false
]
callChangedEvent
1755583: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7CHANNEL_STATE_CHANGE:Channel has changed state:
Channel=null,Channel
Class=com.cisco.wf.subsystems.rmcm.ICDChannel,Channel Type=Cisco
ICD Channel,Channel id=100,Channel implementation id=100,Old
state=unknown,New state=IDLE
Unknown event1548/1
1755585: Aug 05 10:04:09.067 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter addChannel()
if getting uniqueID
1755588: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:requestChannelLock - locking this channel
1755590: Aug 05 10:04:09.067 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - channel state changed IDLE
---> IN_USE forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=tru
e]
is not null
not null
called party 9002
state=IDLE,New state=IN_USE
1755595: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleUseTransition - unlocking this channel
CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_TEL,Executor

1755598: Aug 05 10:04:09.068 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - notifying all waiting
threads that channel is no longer idleChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=IN_USE,pendingState=null,groupId=,locked=fal
se]
1755600: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave addChannel()
addContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_REC
EIVED,channels=[Channel[type=Cisco ICD
Channel,id=100,implId=100,active=true,state=IN_USE]],contactImplI
d=1548/1,lastContactImplId=1548/1,session=null,lastSession=null,c
ontactSeqNum=-1,lastContactSeqNum=-1] on
at Mon Aug 05 10:04:09 WAT 2013
addContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
1755606: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setToInitiatedReceived(), new state=CALL_RECEIVED
1755607: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setState(), new state=CALL_RECEIVED
1755608: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setImplId()
changeImplIdCache(), id=290, type=Cisco Agent Call, old
implId=1548/1, new implId=1548/1
at Mon Aug 05 10:04:09 WAT 2013
1755611: Aug 05 10:04:09.068 WAT %MIVR-SS_RTR-7UNK:contactChannelsAdded(). Ignored.
1755612: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setImplId()
1755613: Aug 05 10:04:09.068 WAT %MIVR-SS_CM-7UNK:AgentCallContact 290 and implId 1548/1 moved to Answered
state
1755614: Aug 05 10:04:09.068 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setState(), old state=CALL_RECEIVED, new
state=CALL_ANSWERED
callChangedEvent
Unknown event1549/1
CallCtlConnDisconnectedEv1549/1
callChangedEvent
Unknown event1549/1
CallCtlTermConnDroppedEv 1549/1
Unknown event1549/1
CallInvalidEv 1549/1
1755620: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call
16778765 [1549/1] and agent agent_2
1549/1 9002
null
1755625: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7-
UNK:Resource.getIAQContact(String) - consultCallid is null and

1755629: Aug 05 10:04:09.068 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallInvalidEv received for
call:16778765 [1549/1]
callChangedEvent
Unknown event1549/1
callChangedEvent
Unknown event1548/1
callChangedEvent
Unknown event1548/1
callChangedEvent
Unknown event1548/1
if getting uniqueID
is not null
not null
called party 9002

callChangedEvent
CiscoTransferEndEv 1548/1
1755649: Aug 05 10:04:09.069 WAT %MIVR-SS_RM-7UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for
Original CallId 16778764[1548/1]
callChangedEvent
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=null,ani=null,dnis=9002,
clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=null,uui=null,aniii
1755652: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setToAccepted(), old state=CALL_RECEIVED, new
state=CALL_ANSWERED
1755653: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setToAccepted(), new state=CALL_ANSWERED
on=null,seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
44c984
1755655: Aug 05 10:04:09.069 WAT %MIVR-SS_RTR-7UNK:contactAccepted(). Ignored.
1755656: Aug 05 10:04:09.069 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setState(), new state=CALL_ANSWERED
1755660: Aug 05 10:04:09.069 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter created with ID 290, App FW contact 290,
and RmCm contact 16778764 [1548/1]
Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,
at Mon Aug 05 10:04:09 WAT 2013

16778764[1548/1] (260) .setICDContactAdapter(290) from 289
at Mon Aug 05 10:04:09 WAT 2013
1755668: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChMgrImpl::defineStub() - defining channel stub ...
1755669: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::ChannelStubImpl - Channel created
successfully,id--1
1755671: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChannelStubImpl::setState() -id=-1 setting channel state to
IDLE
1755672: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel state changed
unknown ---> IDLE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IDLE,pendingState=null,groupId=,locked=false]

44c984
Class=com.cisco.call.CallControlChannel,Channel Type=null,Channel
id=-1,Channel implementation id=-1,Old state=unknown,New
state=IDLE
1755675: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChannelStubImpl::setState() -id=-1 setting channel state to
IDLE
1755677: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel state did not
changeChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
1755679: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:requestChannelLock - locking this channel

MediaId:1548/1 Task:26000000345 Got CiscoTransferEndEv, events
id=TPG_EXE,Mnemonic=CALL_TRANSFER_END:0060
1755685: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - channel state changed IDLE
---> IN_USE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IN_USE,pendingState=null,groupId=,locked=true]
id=-1,Channel implementation id=-1,Old state=IDLE,New
state=IN_USE
1755689: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleUseTransition - unlocking this channel
1755690: Aug 05 10:04:09.070 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleInUseTransition - notifying all waiting
threads that channel is no longer idleChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IN_USE,pendingState=null,groupId=,locked=false]
Event=com.cisco.call.CallEvent[CALL_CHANNELS_ADDED,state=CALL_ANS
WERED,channels=[ICD JTAPI Call Control
Channel,contact:290],contactImplId=1548/1,lastContactImplId=1548/
1,session=null,lastSession=null,contactSeqNum=1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent
on=null,seqNum=-
1,time=1375693449066,cn=9002,dn=null,cgn=0052,ani=null,dnis=9002,
1755696: Aug 05 10:04:09.070 WAT %MIVR-SS_RTR-7UNK:contactChannelsAdded(). Ignored.
_EXE-41-2021-CALL_TRANSFER_END:0060,Thread priority=5,Time=0
.wf.subsystems.rmcm.ICDContactAdapter@1de7629
1755699: Aug 05 10:04:09.070 WAT %MIVR-SS_RM-7-UNK:Session
4000000306 .answerContact(289, 290) in TermConnActiveEv for call
16778764 [1548/1] and agent agent_2
16778764[1548/1] (260) .setSessionId(4000000306) from 4000000306
16778764[1548/1] (260) .setSeqNum(1) from 1
1,session=null,lastSession=null,contactSeqNum=-
1,lastContactSeqNum=-1] on CallContact[id=290,type=Cisco Agent

type=null,Thread=MIVR_SS_TEL_TPG_EXE-41-2021CALL_TRANSFER_END:0060,Thread priority=5,Original
1755704: Aug 05 10:04:09.070 WAT %MIVR-SS_CM-7UNK:ContactMgr.replaceAppContactsInSession(289, 290, 4000000306)
at Mon Aug 05 10:04:09 WAT 2013
1755706: Aug 05 10:04:09.070 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.replaceContact(JTAPICallContact[id=289,type=Cisco
JTAPI
type=Cisco Script
60C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],p
ansferring=false,disconnecting=false],CallContact[id=290,type=Cis
co Agent
,null) - id=001-0xee6b2932
at Mon Aug 05 10:04:09 WAT 2013
MediaId:1548/1 Task:26000000343, got CiscoTransferEndEv event on
the AddressCallObserver, posting it to InCallObserver.
1755711: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.replaceContact().removeContact(JTAPICallContact[i
d=289,type=Cisco JTAPI
type=Cisco Script
60C02983BE100000000,DestProtocolCallRef=null,route=RP[num=9008],p
ansferring=false,disconnecting=false]) - id=001-0xee6b2932
44c984
setSession(session=null,seqNum=-1,frozen=false), with Contact
id=289
1755714: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter 289 : ContactSessionChanged received for
App FW contact 289, iefSourceContact is 16778764 [1548/1] (260)
1755715: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:Ignoring
contactSessionChanged because either the new or old session is
null

setSession(), with Contact id=289
1755718: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:contactSessionChanged(). Ignored.
1755719: Aug 05 10:04:09.071 WAT %MIVR-SESSION_MGR-7-UNK:Contact
removed: JTAPICallContact[id=289,type=Cisco JTAPI
type=Cisco Script
000000345,session=null,seqNum=1,time=1375693436340,cn=9008,dn=9008,cgn=0060,ani=null,dnis=null,
clid=null,atype=DIRECT,lrd=null,ocn=9008,odn=null,uui=null,aniii=
null,ced=null,OrigProtocolCallRef=000000000000060C02983BE10000000
0,DestProtocolCallRef=null,route=RP[num=9008],port=TP[type=Cisco
CTI
ansferring=false,disconnecting=false] (1 contacts) - id=0010xee6b2932
setSession(session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],seqNum=1,frozen=false), with Contact id=290
1755721: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactRemoved() called.
1755722: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter 290 : ContactSessionChanged received for
App FW contact 290, iefSourceContact is 16778764 [1548/1] (260)
1755723: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:Ignoring
contactSessionChanged because either the new or old session is
null
Event=com.cisco.call.CallEvent[CALL_SESSION_CHANGED,state=CALL_AN
SWERED,task=AppTask[id=0x60db88559,time=1375693436365,state=START
ED,active=true,aborting=null,app=App[name=MessageCallback,type=Ci
sco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
actImplId=1548/1,lastContactImplId=1548/1,session=null,lastSessio
693436330],contactSeqNum=-1,lastContactSeqNum=1] on
type=Cisco Script
CTI
2013,Queue Time=0
setSession(), with Contact id=290
1755727: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:contactSessionChanged(). Ignored.
added: CallContact[id=290,type=Cisco Agent
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=0052,a
ni=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,odn=n
ull,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestPro
tocolCallRef=null] (2 contacts) - id=001-0xee6b2932
16778764[1548/1] (260) .setAppContact(290) from 289
for contact 290
for contact 289
1755732: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Setting ANI of
App contact 290 from Unknown to Unknown in TermConnActiveEv for
call 16778764 [1548/1] and agent agent_2
sco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
for contact 289
1755735: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Executor
1755741: Aug 05 10:04:09.071 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactAdded() called.
sco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
1755743: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7UNK:Resource.getContactXferredBetweenSameAgentExtns is returning
FALSE
1755744: Aug 05 10:04:09.071 WAT %MIVR-SS_CM-7-UNK:ContactInfo
16778764 [1548/1] .setIsConnected(true)
16778764[1548/1] (260) .addConnectedResource(agent_2)
1755746: Aug 05 10:04:09.071 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED

16778764[1548/1] has connectedResources: [0052, agent_2]
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Executor
1755749: Aug 05 10:04:09.071 WAT %MIVR-SS_RM-7-UNK:Not setting
the calling number of appContact to 0052 because its a CTI Port
1755750: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setHandled()
sco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013
_EXE-41-2021,Thread priority=5,Time=1
1755753: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290: isHandled=true
1755754: Aug 05 10:04:09.071 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setHandled()

16778764[1548/1] (260) .dequeueAll(CONNECTED_TO_RESOURCE)
1755756: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgr.getResourceFromContact(1548/1) returns 0052
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqM
sg Contact290
1755758: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgr.getResourceFromContact(1548/1) returns 0052
1755759: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgr.removeContactResourceTuple(1548/1) removing
resource 0052
1755760: Aug 05 10:04:09.072 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processConnectedEvReqMsg(16778764
[1548/1], agent_2, IAQ, Mon Aug 05 10:04:09 WAT 2013)
sco Script
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-2506-
6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013
id=EVENTS,Mnemonic=SESSION_CONTACT_REMOVED,Thread=MIVR_SS_RTR_EVE
NTS-38-0-SESSION_CONTACT_REMOVED,Thread priority=5,Time=0
16778764[1548/1] (260) .setIaqState(QUEUED_CONNECTED) from
QUEUED_ALLOCATED
sco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013,Queue Time=0
1755770: Aug 05 10:04:09.072 WAT %MIVR-SS_RM-7UNK:RsrcMgr.removeContactFromCTIPort, port: 0052
1755771: Aug 05 10:04:09.072 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() called.
ContactConnectedEvent Resource Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002 contact type IAQ session 4000000306
session seq num 1
1755773: Aug 05 10:04:09.072 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED
id=EVENTS,Mnemonic=CONTACT_HANDLED,Executor
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0SESSION_CONTACT_REMOVED,Thread priority=5,Original
NTS-38-0,Thread priority=5,Time=1
sco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
44c984
1755780: Aug 05 10:04:09.072 WAT %MIVR-SS_RM-7-UNK:CTI ports:
0060:null 0029:null 0028:null 0059:null 0027:null 0058:null
0031:null 0030:null
msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg
Contact290
Facility=SS_RTR,Executor
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Thread=MIVR_SS_RTR_EVENT
S-38-0-SESSION_CONTACT_ADDED,Thread priority=5,Time=1
for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[]
10:04:09 WAT 2013
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0SESSION_CONTACT_ADDED,Thread priority=5,Original
MediaId:1548/1 Task:26000000343, got TransferEnd event,
finalCall: (P1-CCXAxl_1) GCID=(1,1548)->ACTIVE, consultCall: (P1CCXAxl_1) GCID=(1,1548)->ACTIVE, success: true, transferStart:
false
id=EVENTS,Mnemonic=SESSION_CONTACT_ADDED,Thread=MIVR_SS_RTR_EVENT
S-38-0,Thread priority=5,Time=1
16778764[1548/1] (260) .removeConnectedResource(0052)
1755793: Aug 05 10:04:09.072 WAT %MIVR-ICD_RTDM-7UNK:contactConnected - contact: 16778764, resource: agent_2, ESD:
1 Contact Type:IAQ
CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_RTR,Executor

id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380-CONTACT_HANDLED,Thread priority=5,Time=0
sco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
16778764[1548/1] has connectedResources: [agent_2]
MediaId:1548/1 Task:26000000343 Got CiscoTransferEndEv, events
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread
1755800: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled(). contactTypeName is
Cisco Agent Call
1755801: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() getReportingProperty :
false contact classa type :
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_REMOVED,pare
nt=null,state=SESSION_IN_USE,contact=JTAPICallContact[id=289,type
=Cisco JTAPI
type=Cisco Script
CTI
ansferring=false,disconnecting=false],seqNum=1] on
Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013
1755804: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7UNK:Call.transferAnswered(9002)
type=Cisco Script
CTI
1755809: Aug 05 10:04:09.073 WAT %MIVR-SS_TEL-7UNK:Call.transferring(9002) JTAPICallContact[id=289,type=Cisco
JTAPI
type=Cisco Script
CTI
ansferring=true,disconnecting=false]
id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=1
1755811: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processDequeueReqMsg(16778764
[1548/1], -1, true, CONNECTED_TO_RESOURCE, IAQ, Mon Aug 05
10:04:09 WAT 2013, -1)
flag is turned off
flag is turned off
1755815: Aug 05 10:04:09.073 WAT %MIVR-SS_RTR-7UNK:contactConnectAcknowledged(). Ignored.
1755816: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.dequeueContact(16778764 [1548/1], -1,
true, CONNECTED_TO_RESOURCE, IAQ, Mon Aug 05 10:04:09 WAT 2013,
-1)
MediaId:1548/1 Task:26000000343
New State:IN_SESSION Old State:RESERVED Reason code:0
16778764[1548/1] (260) .removeFromAllCQs()
1755821: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7UNK:ContactConnected: Decrement overall num waiting for ct:
16778764
=Cisco JTAPI
type=Cisco Script
CTI
ansferring=true,disconnecting=false],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013
QUEUED_CONNECTED
NOT_IN_QUEUE
ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact
type IAQ session 4000000306 session seq num 1
flag is turned off
=Cisco JTAPI
type=Cisco Script
CTI
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1755832: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7-UNK:Contact with
contact id 290 dequeued successfully
New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason
code:0
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqM
sg Contact290
1755836: Aug 05 10:04:09.073 WAT %MIVR-ICD_RTDM-7UNK:ContactConnected, setting longest currently waiting ct:null
1755838: Aug 05 10:04:09.073 WAT %MIVR-CRA_HRDM-7UNK:contactConnected - contactID: 16778764, sessionSeqNr: 1,
MediaId:1548/1 Task:26000000345, got CiscoTransferEndEv event on
the AddressCallObserver, posting it to InCallObserver.
1755840: Aug 05 10:04:09.073 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processRsrcDisconnectedEvReqMsg(167787
64 [1548/1], 0052, IAQ, acmiCallType -1, Mon Aug 05 10:04:09 WAT
2013)
ContactRsrcDisconnectedEvent Resource 0052 contact type IAQ
session 4000000306 session seq num 1
1755846: Aug 05 10:04:09.073 WAT %MIVR-CRA_HRDM-7-UNK:RSRC in
table 29
SWERED,contactImplId=1548/1,lastContactImplId=1548/1,session=Sess
ion[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330],lastSession=null,contactSeqNum=1,lastContactSeqNum=-1]
on CallContact[id=290,type=Cisco Agent
andled=true,locale=en_US,aborting=false,app=null,task=null,sessio
693436330],seqNum=1,time=1375693449066,cn=9002,dn=null,cgn=Unknow
n,ani=null,dnis=9002,clid=null,atype=UNKNOWN,lrd=0052,ocn=9002,od
n=null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,Dest
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013,Queue
Time=0
Contact Id:290
1755852: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:CRDR added
1755853: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getCQDRTable(<16778764,1>)
_EXE-41-2026,Thread priority=5,Time=9
Time=0,Dispatch Time=0,Listener Class=class
msg: SessionTalkingMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ
cause:DEFAULT)
call in event (P1-CCXAxl_1) GCID=(1,1549)->INVALID
1755859: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:CQDR added
Time=0,Dispatch Time=0,Listener Class=null,Listener=null
agent_2 .processSessionTalkingMsg(SessionTalkingMsg (Rsrc:agent_2
ID:1548/1 Type:IAQ cause:DEFAULT))
CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_TEL,Executor

1755864: Aug 05 10:04:09.074 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state: IN_SESSION
1755865: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7-UNK:HRDMorigProtocolCallRef=null
1755867: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7UNK:contactConnected - destination already present,
destinationtype:2
1755868: Aug 05 10:04:09.074 WAT %MIVR-CRA_HRDM-7UNK:contactConnected - not preview outbound
false
ProtocolCallRef=null] at Mon Aug 05 10:04:09 WAT 2013
1755873: Aug 05 10:04:09.074 WAT %MIVR-SS_CM-7-UNK:ContactInfo
16778764 [1548/1] .setIsHeld(false)
Contact Id:290
msg: SessionTerminatedMsg (Rsrc:agent_2 ID:1549/1 Type:PRIMARY
CONSULT Cause:INVALID Abort Exception:null)
agent_2.processSessionTerminatedMsg(SessionTerminatedMsg
(Rsrc:agent_2 ID:1549/1 Type:PRIMARY CONSULT Cause:INVALID Abort
Exception:null))
agent_2 .removeActiveCall(1549/1)
agent_2.processSessionTerminatedMsg Handle TermConnDroppedEv for
PRIMARY_CONSULT [1549/1]
rcvdTermConnDropped flag to true
Contact Id:290
msg: SessionInvalidMsg (ID:1549/1)
1755892: Aug 05 10:04:09.074 WAT %MIVR-SS_RM-7UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for
contactID:1549/1] being ignored because RmCm contact is null
msg: SessionTransferEndMsg (Original Contact:1548/1 Consult
Contact:1549/1 Transfer Success:true)
agent_2 .processSessionTransferEndMsg(SessionTransferEndMsg
(Original Contact:1548/1 Consult Contact:1549/1 Transfer
Success:true))
MediaId:1548/1 Task:26000000345, got CiscoTransferStartEv event
on the AddressCallObserver, posting it to InCallObserver.
1755903: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactConnectedEvent
1755906: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:CRACTIEventHandler: for CallEstablishedEventMsg get
EventReasonCode from CallEventData (-1)
88 Term State =98
88 Term State =98
0, 0, 0, 0]]]
1755912: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket:
null monitoredDeviceDN:9002, connectionCallID: 16778764,
lineType: 3, monitoredDeviceDN: 9002, eventReasonCode: 22,
serviceNumber: -1, skillGroupNumber: 1, answeringDeviceID: 9002,
callingDeviceID: 0052, calledDeviceID: 9002,
lastRedirectDeviceID: 0052, answeringDeviceType: 76,
lastRedirectDeviceType: 73 } to outboundQ
1755913: Aug 05 10:04:09.075 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Got contact connected event
1755915: Aug 05 10:04:09.075 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Posting ContactConnected for 1548/1
for event:
com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on
10:04:09 WAT 2013
1755918: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - contact: 16778764 Contact Type:IAQ
1755919: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:contactDequeuedAll - Contact: 16778764 ConfToRPData size is 0
1755920: Aug 05 10:04:09.075 WAT %MIVR-ICD_RTDM-7UNK:ContactDequeuedAll Decrement num waiting for ct: 16778764
CSQ:1
priority=5,Time=2
Time=0
44c984
Event=com.cisco.session.SessionEvent[SESSION_CONTACT_ADDED,parent
=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisco
Agent
ProtocolCallRef=null],seqNum=1] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:09 WAT 2013
Agent
693436330] at Mon Aug 05 10:04:09 WAT 2013
=Cisco JTAPI
type=Cisco Script
CTI
693436330] at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
44c984
=Cisco JTAPI
type=Cisco Script
CTI
Agent
Agent
44c984
Agent
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_ANSWERED,c
ontactImplId=1548/1,lastContactImplId=1548/1,session=Session[id=0
Time=0
Time=1
Event=com.cisco.wf.subsystems.events.ContactConnectedEvent[] on
10:04:09 WAT 2013
10:04:09 WAT 2013
44c984

Event=com.cisco.call.CallEvent[CALL_CONNECT_ANSWERED,state=CALL_A
NSWERED,resource=User[type=Call Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
ansferring=true,disconnecting=false]],task=com.cisco.wfframework.
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],conta
ctImplId=1548/1,lastContactImplId=1548/1,session=null,lastSession
=null,contactSeqNum=-1,lastContactSeqNum=-1] on
type=Cisco Script
CTI
ansferring=true,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-
Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI

type=Cisco Script
ssage
JTAPI
rue,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2013-08-
03
type=Cisco Script
CTI
type=Cisco Script
CTI
2013
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VM-
HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013,Queue Time=0
UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT }

type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1,
16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1,
skillGroupPriority: 0, answeringDeviceType: 76,
lastRedirectDeviceType: 73, localConnectionState: 3, eventCause:
22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,
calledDeviceID: 9002, callingDeviceID: 0052,
lastRedirectDeviceID: 0052, remasks: [CRACTIRemaskField
0, 0, 0, 0]]] }
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNG-
LAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
44c984
type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1,
16778764, lineHandle: 65535, lineType: 3, serviceNumber: -1,
skillGroupPriority: 0, answeringDeviceType: 76,
0, 0, 0, 0]]] to various sockets }
= 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode
= 0, agentID = agent_2, agentExtension = 9002, agentID_Long =
OutboundRsrcStateChangedMsg (Rsrc:agent_2, state:4, csqID:1)
state:4
UNK:contactDequeuedAll - contactID: 16778764, sessionSeqNr: 1,

1755974: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactDequeuedAllEvent
1755976: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Setting flag to mandatorily pass
{CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null,
connectionCallID: 16778764, eventCause: 65535, appId: -1, CSDID:
-1} to BM clients
1755977: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket:
null monitoredDeviceDN:null, connectionCallID: 16778764,
eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ
1755978: Aug 05 10:04:09.079 WAT %MIVR-ICD_CTI-7UNK:EventHandler: Got contact dequeuedAll event
1755981: Aug 05 10:04:09.079 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state:
IN_SESSION_PENDING_WORK
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
10:04:09 WAT 2013
10:04:09 WAT 2013
PG_EXE-41-2018,Thread priority=5,Time=25
10:04:09 WAT 2013
MediaId:1548/1 Task:26000000345 gets TermConnDroppedEv, meta
code:134, cause code:100
10:04:09 WAT 2013
MCB_0052 is DROPPED, 1548/1, call transferring, Redirecting:false
1755999: Aug 05 10:04:09.080 WAT %MIVR-SS_TEL-7UNK:Call.abandoned() - transferring
type=Cisco Script
CTI
ansferring=true,disconnecting=false]
1756001: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact-
289:Enter setState(), old state=CALL_ANSWERED, new

state=CALL_CONNECTED,resource=User[type=Call Manager
1756003: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Enter setToFinalState(), old state=CALL_ANSWERED, new
1756004: Aug 05 10:04:09.080 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289: SET.0 = ['Cisco CTI Port Group #6'.0(1), 'Cisco Media
Channel Group #0'.44(1), 'Cisco Unified CCX Ports'.197(1)]
for event:
com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on
10:04:09 WAT 2013
1756006: Aug 05 10:04:09.080 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(true) - id=100, dynamic
1756008: Aug 05 10:04:09.080 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE
1756010: Aug 05 10:04:09.080 WAT %MIVR-CHANNEL_MGR-7-UNK:Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Executor
{ length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0,
ConnectionCallID: 16778764, lineHandle: 65535, lineType: 3,
serviceNumber: -1, serviceID: -1, skillGroupNumber: 1,
skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76,
0, 0, 0, 0]]]} to socket:

= 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK,
eventreasoncode = 0, agentID = agent_2, agentExtension = 9002,
agentID_Long = agent_2 } to outboundQ
<- MHDR[length=?,type=CALL_ESTABLISHED_EVENT]
<CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT,
connectionDeviceIDType: 0, ConnectionCallID: 16778764,
lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1,
answeringDeviceType: 76, callingDeviceType: 73, calledDeviceType:
76, lastRedirectDeviceType: 73, localConnectionState: 3,
eventCause: 22, monitoredDeviceDN: 9002, answeringDeviceID: 9002,

0, 0, 0, 0]]]]
state:7
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: FF FF 00 03 FF FF FF FF
01 ................
0020: FF FF FF FF 00 00 00 4C
00 49 00 4C 00 49 00 03
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 1B 05 30 30 35 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 39 30 30 32 00 1E
05 ..0052...9002...
0050: 39 30 30 32 00
9002.
Sent : { CALL_ESTABLISHED_EVENT to
0, 0, 0, 0]]]} to socket:

0, 0, 0, 0]]]]
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
01 ................
0020: FF FF FF FF 00 00 00 4C
00 49 00 4C 00 49 00 03
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 1B 05 30 30 35 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 39 30 30 32 00 1E
05 ..0052...9002...
0050: 39 30 30 32 00
9002.
.pool-391,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET-
120-48019,Original thread priority=null,Time=null,Exception=null

Class=class
1756046: Aug 05 10:04:09.082 WAT %MIVR-ICD_RTDM-7UNK:rsrcDisconnected - contact: 16778764, resource: 0052 Contact
Type:IAQ
10:04:09 WAT 2013
MediaId:1548/1 Task:26000000343
1756050: Aug 05 10:04:09.087 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(true) - id=44, non-dynamic
10:04:09 WAT 2013
1756054: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY_DYNAMIC,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NO
TIFY_DYNAMIC-8-148-NOTIFY_IDLE,Thread priority=4,Time=2

[] on com.cisco.wf.subsystems.rmcm.CallContact@c30303 at Mon Aug
05 10:04:09 WAT 2013
1756057: Aug 05 10:04:09.087 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE
1756058: Aug 05 10:04:09.087 WAT %MIVR-ICD_RTDM-7-UNK:Ignoring
contactRsrcDisconnected - contact: 16778764, resource: 0052
Contact Type:IAQ because resource is a CTI port
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148NOTIFY_IDLE,Thread priority=4,Original Thread=null,Original
1756060: Aug 05 10:04:09.087 WAT %MIVR-CRA_HRDM-7UNK:contactRsrcDisconnected - contactID: 16778764, sessionSeqNr:
1, sessionID: 4000000306, nodeID: 1, resource: 0052
05 10:04:09 WAT 2013
0, 0, 0, 0]]]} to socket:

Class=class
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Executor
Class=class
anager@15ebe2d
1756068: Aug 05 10:04:09.088 WAT %MIVR-CRA_HRDM-7UNK:contactRsrcDisconnected - resource not of type Resource
Class=class
1756070: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
id=NOTIFY,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread
priority=5,Original Thread=ExecutorManagerImpl.pool-390
id=NOTIFY,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_CHANNEL_MGR_NO
TIFY-7-195,Thread priority=5,Original
Class=class
1756074: Aug 05 10:04:09.088 WAT %MIVR-EXECUTOR_MGR-7THREAD_PRIORITY_CHANGED:Thread priority changed:
Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor
priority=7,Original thread priority=5
trace: Action=THREAD_PRIORITY_CHANGED,Executor
TIFY-7-195,Thread priority=7,Original Thread=null,Original thread
priority=5,Time=null,Exception=null
1756078: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(false) - id=0
1756080: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=0,state=IN_USE,pendingState=null,groupId=6,locked=false]
Class=class
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7195-NOTIFY_IDLE,Thread priority=7,Time=1
Class=class
anager@15ebe2d
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=false]
MediaId:1548/1 Task:26000000343
Class=com.cisco.call.CallControlChannel,Channel Type=Cisco CTI
Port,Channel id=0,Channel implementation id=0052,Old
state=IN_USE,New state=IDLE
Class=class

0, 0, 0, 0]]]]
1756092: Aug 05 10:04:09.088 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - locking this channel
1756093: Aug 05 10:04:09.088 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver:terminalChangedEvent:
terminal.getAddresses().length :1
1756094: Aug 05 10:04:09.088 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 ,
Resource:agent_2
1756095: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a
Resource whose ICD extn matches with the terminal address
1756096: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7-UNK:call control
channel idle event (id:0052)
1756097: Aug 05 10:04:09.089 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received
for resource:agent_2
Class=class
msg: SessionRTPStartedMsg (Rsrc:agent_2 ID:null
Type:UNKNOWN_CONTACT)
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
01 ................
0020: FF FF FF FF 00 00 00 4C
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 ..0052...9002...
0050: 39 30 30 32 00
00 49 00 4C 00 49 00 03
00 1B 05 30 30 35 32
05 39 30 30 32 00 1E
9002.
1756101: Aug 05 10:04:09.089 WAT %MIVR-SS_CM-7UNK:CTIPort.setState(id=0): new state: 2 old state: 1

1756102: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelStateChange - state change recvd
from:
ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=0,state=IDLE,pendingState=null,groupId=6,locked=true]
priority=5,Time=0
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195-NOTIFY_IDLE,Thread
MediaId:1548/1 Task:26000000343

1756111: Aug 05 10:04:09.093 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcDiconnectedEvent
agent_2 .processSessionRTPStartedMsg(SessionRTPStartedMsg
(Rsrc:agent_2 ID:null Type:UNKNOWN_CONTACT))
1756114: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:contact for
which the RTP msg is for this contact : Contact ID:16778764
[1548/1] Contact Class:IAQ App Contact Id:290
1756115: Aug 05 10:04:09.093 WAT %MIVR-SS_RM-7-UNK:rtpCodec from
the RTP msg is 3
1756118: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelStateChange - channel changed from:
IN_USE ---> IDLE forGroupStub[channelClass=com.cisco.crs.jtapi.JTAPICallControlChanne
l,type=Cisco CTI Port,id=6,name=6,state=IN_SERVICE,channel=10]
1756119: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelIdle - No Group state change channel state changed from InUse --> Idle
1756120: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:GrpStubImpl:notifyChannelIdle - calling async.release() to
make channel available
1756121: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - new=null
1756122: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco CTI Port
Group #6'.0(1)(1)]
1756123: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:setPermits - setting permits to: null
1756124: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco CTI Port Group
#6'.0(1)(1)
UNK:ChStubImpl:releaseChannelLock - unlocking this channel

1756126: Aug 05 10:04:09.093 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:releaseChannelLock() - channel lock
releasedChannelStub[channelClass=com.cisco.call.CallControlChanne
l,type=Cisco CTI
1756127: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289: SET.1 = ['Cisco Media Channel Group #0'.44(1), 'Cisco
Unified CCX Ports'.197(1)]
removeContactStub(), id=289, type=Cisco JTAPI Call, implId=1548/1
1756130: Aug 05 10:04:09.094 WAT %MIVR-APP_MGR-7-UNK:Task:
26000000345 is no longer managing contact:
Call,implId=1548/1,active=false,state=CALL_CONNECTED,inbound=true
,handled=false,locale=en_US,aborting=false,app=App[name=MessageCa
llback,type=Cisco Script
type=Cisco Script
CTI
Port,id=0,implId=0052,active=false,state=IDLE],aborting=false,tra
nsferring=true,disconnecting=false]
1756131: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Delaying posting of final event for 5000 msecs
1756132: Aug 05 10:04:09.094 WAT %MIVR-SS_RM-7UNK:isIAQ_CONSULT_CONTACT is set to false
88 Term State =98
DISPATCHED_EVENT::
Class=class
anager@15ebe2d
88 Term State =98
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg
Contact-1
1756141: Aug 05 10:04:09.094 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processRsrcRTPStartedEvReqMsg(-1
[null], agent_2, UNKNOWN_CONTACT, Mon Aug 05 10:04:09 WAT 2013)
ID: [null] -1 ContactEventsGenerator: Posting the
ContactRsrcRTPStartedEvent Resource Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002 contact type UNKNOWN_CONTACT
1756143: Aug 05 10:04:09.094 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,SubFacility=CONTACT_MGR,Executor
id=CLOCK,Mnemonic=FINAL_EVENT_289,Time=5000
Class=class
1756145: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Executor
id=CLOCK,Mnemonic=FINAL_EVENT_289,Executor
1756148: Aug 05 10:04:09.094 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Leave setToFinalState(), new
Class=class
1756150: Aug 05 10:04:09.094 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=44,state=IN_USE,pendingState=null,groupId=0,locked=fal
se]
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=false
]
Channel=null,Channel Class=com.cisco.dialog.DialogChannel,Channel
Type=Cisco Media Channel,Channel id=44,Channel implementation
id=44,Old state=IN_USE,New state=IDLE
1756155: Aug 05 10:04:09.095 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
se]

IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
]
1756160: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Leave setState(), new
0, 0, 0, 0]]]
1756162: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Enter setHandled()
1756163: Aug 05 10:04:09.095 WAT %MIVR-SS_TEL-7UNK:Call.transferred(9002) - transferring
,handled=false,locale=en_US,aborting=false,app=App[name=MessageCa
llback,type=Cisco Script
type=Cisco Script
CTI
nsferring=true,disconnecting=false]
CHANNEL_STATE_CHANGE:Channel has changed state:

MediaId:1548/1 Task:26000000345, released TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] from 9008, and
releasing udpPort 24946
1756166: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289: isHandled=true
MediaId:1548/1 Task:26000000345
com.cisco.jtapi.TermObservationEndedEvImpl received
1756168: Aug 05 10:04:09.095 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter 289 : ContactConnected received for App FW
contact 289, iefSourceContact is 16778764 [1548/1] (260)
1756169: Aug 05 10:04:09.095 WAT %MIVR-CONTACT_MGR-7-UNK:Contact289:Leave setHandled()
msg: SessionAnsweredMsg (Rsrc:1548/1 ID:agent_2 Type:IAQ)
05 10:04:09 WAT 2013,Queue Time=6
1756174: Aug 05 10:04:09.099 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() called.
Class=class
Facility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_HANDLED
1756178: Aug 05 10:04:09.099 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=44,state=IDLE MDC::abort: return
without waiting
1756180: Aug 05 10:04:09.099 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: transfer successful, return
SUCCEEDED branch
1756181: Aug 05 10:04:09.099 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleDisposedTransition - channel state changed
IDLE ---> DISPOSED forChannelStub[channelClass=com.cisco.wf.subsystems.rmcm.ICDChannel,
type=Cisco ICD
Channel,id=100,state=DISPOSED,pendingState=null,groupId=,locked=f
alse]
state=IDLE,New state=DISPOSED
1756184: Aug 05 10:04:09.099 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=44,state=IDLE MediaManager resetted.
1756185: Aug 05 10:04:09.099 WAT %MIVR-SS_CM-7UNK:ContactConnected: Setting allocated resource to null for App
FW contact:290
Class=class
anager@15ebe2d

Class=class
Class=class
1756191: Aug 05 10:04:09.100 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactConnected() called.
1756192: Aug 05 10:04:09.100 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleDisposedTransition - notifying all waiting
type=Cisco ICD
alse]
is set false, call contact: 1548/1
1756195: Aug 05 10:04:09.100 WAT %MIVR-STEP_ICD-7UNK:Task:26000000345Connect Step: Clear handler for
RsrcUnavailableInterruption
16778764[1548/1] (260) .setAllocatedResource(null)
handler cleared: Task Id=26000000345,Interruption=Resource
UnAvailable Interruption: agent_2 agent_2
check for interruption before executing step: Goto End /* Go to
End label */,Task Id=26000000345
id=26000000345
type=Cisco Script
Description=Goto End /* Go to End label */
Task 26000000345 : Goto End /* Go to End label */
check for interruption before executing step: End: /* label End
*/,Task Id=26000000345
id=26000000345
type=Cisco Script
Description=End: /* label End */
Task 26000000345 : End: /* label End */
check for interruption before executing step: End,Task
Id=26000000345
id=26000000345
1756214: Aug 05 10:04:09.100 WAT %MIVR-APP_MGR-7-
EXECUTING_STEP:Executing a step:
type=Cisco Script
Class=com.cisco.wfframework.steps.core.StepEnd,Step
Description=End
Task 26000000345 : End
1756217: Aug 05 10:04:09.100 WAT %MIVR-ENG-7-UNK:>>>>> After
execution
An object of com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper
State: STARTED
Application: App[name=MessageCallback,type=Cisco Script
type=Cisco Script
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]]
Trigger:
ContactApplicationTrigger[time=1375693436365,locale=en_US,cfg=JTA
PITriggerConfig[schema=ApplicationTriggerConfig,time=2013-08-04
ssage
=,cmFwdBusyCSSUUID={fb796aad-a653-db01-ce1d-
dcdc7a617097},cmFwdBusyCSSName=CSS-HBNGLAG,cmAlertingNameAscii=Message
JTAPI
,handled=true,locale=en_US,aborting=false,app=App[name=MessageCal
lback,type=Cisco Script
type=Cisco Script
CTI
nsferring=false,disconnecting=false]]
An object of
com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask
ID: 26000000345
Start time (ms): 1375693436365
Source ID:
Destination ID:
Media Instance ID: null
Session handled: false
Context:
An object of com.cisco.wfframework.obj.WFWorkflowContext
{
{CSQ, java.lang.String, HBNG_MAIN_CSQ}
{selectedResource, com.cisco.user.User, User[type=Call
Manager User,id=agent_2,authenticated=true]}
}
Private Context:
An object of com.cisco.wfframework.obj.WFWorkflowContext
{
{C6E09414-FE87-11d2-A3CA00108300BD05_GED125ExpCallVariables, java.util.Hashtable,
{user.layout=com.cisco.wf.subsystems.ged125.ExpCallVarObject@ea38
f1}}
}
Number of executed steps: 11
Current step: End
<<<<<
TASK_ENDED:Application task ended:

type=Cisco Script
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Applica
tion
Trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US
,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013
-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI
ssage
JTAPI
type=Cisco Script
CTI
nsferring=false,disconnecting=false]],Task id=26000000345,Task
Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper
1756219: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Done
executing wrapped task. Task id=26000000345,State=ENDED
1756220: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Cleaning up
app task. Task id=26000000345 for AppTask id=26000000345
1756221: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Notifying
task contacts. Task id=26000000345
1756222: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Terminating
trigger. Task id=26000000345
1756223: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Done
terminating trigger. Task id=26000000345
1756224: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Removing
task thread from list. Task id=26000000345
task interruptors. Task id=26000000345
task joiners. Task id=26000000345
1756227: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7-UNK:Decrementing
active sessions. Task id=26000000345
1756228: Aug 05 10:04:09.101 WAT %MIVR-APP_MGR-7APP_SESSION_IDLE:Idle application session:
type=Cisco Script
eCallback.aef],defaultScript=,vars=[],defaultVars=null]]],Applica
tion
Trigger=ContactApplicationTrigger[time=1375693436365,locale=en_US
,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=2013
-08-04 20:18:40.0,recordId=97,desc=Cisco JTAPI
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNG-
Internal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
nsferring=false,disconnecting=false]],Task id=26000000345,Active
Sessions=0,Max Sessions=10
1756229: Aug 05 10:04:09.101 WAT %MIVR-ENG-7-UNK:Notifying Debug
task Ended
Class=class

1756234: Aug 05 10:04:09.101 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.taskEnded() called.
false
1756236: Aug 05 10:04:09.101 WAT %MIVR-SS_DB-7-UNK:
Task:26000000345 taskEnd
rcvdContactConnected flag to true
1756238: Aug 05 10:04:09.101 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT:
Socket:Socket: null monitoredDeviceDN:0052, connectionCallID:
16778764, monitoredDeviceDN: 0052, releasingDeviceID: 0052,
releasingDeviceType: 73 } to outboundQ
1756239: Aug 05 10:04:09.101 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got ContactRsrcDisconnected
0, 0, 0, 0]]]} to socket:
agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0,
nextAgentState=3 Remask=CRACTIRemaskField
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] }
1756244: Aug 05 10:04:09.102 WAT %MIVR-SS_OB-7UNK:OBEventHandler: About to post ContactRsrcDisconnected for
1548/1 ACMICallType = 1
1756245: Aug 05 10:04:09.102 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Not posting ContactRsrcDisconnected to
outboundMsgQ for 1548/1 ACMICallType = 1 because it was an
Inbound call
1756246: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcRTPStartedEvent
1756247: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null
monitoredDeviceDN:9002, monitorID: 0, peripheralID: 1,
clientPort: 24944 , direction: 1 , RTPType: 0, bitRate: 1,
echoCancellation: 0, packetSize: 20, payloadType: 3 ,
connectionDeviceID: 9002 } to outboundQ
1756248: Aug 05 10:04:09.102 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcRTPStarted
1756250: Aug 05 10:04:09.102 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=APP_TASK_ENDED
Class=class
anager@15ebe2d
id=TASKS,Mnemonic=TASK:0x60db88559_HBCMessageCallback.aef,Thread=
MIVR_ENG_TASKS-31-39,Thread priority=5,Time=12735
Action=CMD_DONE,Executor
id=TASKS,Mnemonic=TASK:0x60db88559_HBCMessageCallback.aef,Executo
r type=null,Thread=MIVR_ENG_TASKS-31-39,Thread
<-
CALL_ESTABLISHED_EVENT[length=-1 type=CALL_ESTABLISHED_EVENT,
0, 0, 0, 0]]]]
Event=com.cisco.channel.ChannelEvent[CHANNEL_IDLE,state=IDLE,cont
act=JTAPICallContact[id=289,type=Cisco JTAPI
type=Cisco Script
CTI
nsferring=false,disconnecting=false]] on TP[type=Cisco CTI
Port,id=0,implId=0052,active=false,state=IDLE] at Mon Aug 05
10:04:09 WAT 2013
1756256: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
TIFY_DYNAMIC-8-148,Thread priority=4,Time=20
type=Cisco Script
CTI
10:04:09 WAT 2013
id=EVENTS,Mnemonic=APP_TASK_ENDED,Executor
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY_DYNAMIC-8-148,Thread
1756260: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE

Socket To AgentInfo
Mask: 16 - Sockets:
Mask: 1 - Sockets:
1756262: Aug 05 10:04:09.103 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_CONNECTED
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Executor
type=Cisco Script
CTI
sockets }
id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380-CONTACT_HANDLED,Thread priority=5,Time=1
type=Cisco Script
CTI
Class=class
com.cisco.wf.subsystems.rmcm.RsrcMgr$3,Listener=com.cisco.wf.subs
ystems.rmcm.RsrcMgr$3@b3f6c2
1756268: Aug 05 10:04:09.103 WAT %MIVR-SS_CMT-7-UNK:Executor
id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Executor
type=Cisco Script
CTI
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_HANDLED,Thread
1756275: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled(). contactTypeName is
Cisco JTAPI Call
MHDR:
0000: 00 00 00 55 00 00 00 0A
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
01 ................
0020: FF FF FF FF 00 00 00 4C
00 49 00 4C 00 49 00 03
.......L.I.L.I..
0030: 00 16 19 05 39 30 30 32
00 1B 05 30 30 35 32
00 ....9002...0052.
0040: 1D 05 30 30 35 32 00 1C
05 39 30 30 32 00 1E
05 ..0052...9002...
0050: 39 30 30 32 00
9002.
1756280: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - Get
Property : 1
1756281: Aug 05 10:04:09.103 WAT %MIVR-SS_TEL-7-
UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call.

Found "OBIVRCALL" in the contact context : false
1756282: Aug 05 10:04:09.103 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactHandled() getReportingProperty :
true contact classa type :
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl
false
skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0,
THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_CMT,Executor

id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126204,Thread priority=5,Original Thread=ExecutorManagerImpl.pool392
Event=com.cisco.call.CallEvent[CALL_CONNECTED,state=CALL_CONNECTE
User,id=agent_2,authenticated=true],resource=User[type=Call
Manager
ime=1375693436365,state=ENDED,active=false,aborting=null,app=App[
name=MessageCallback,type=Cisco Script
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
nsferring=false,disconnecting=false]],task=com.cisco.wfframework.
type=Cisco Script
CTI
nsferring=false,disconnecting=false] at Mon Aug 05 10:04:09 WAT
2013,Queue Time=0
16778764 }

id=CMT_STREAM_CLOSER,Mnemonic=null,Executor
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_SS_CMT_CMT_STR
EAM_CLOSER-126-204,Thread priority=5,Original
id=EVENTS,Mnemonic=CONTACT_HANDLED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=4
Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStartedEvent[]
on com.cisco.wf.subsystems.rmcm.Contact$1@5d21c3 at Mon Aug 05
10:04:09 WAT 2013
10:04:09 WAT 2013
Facility=MIVR,Sub-Facility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126204,Thread priority=7,Original thread priority=5
call in event (P1-CCXAxl_1) GCID=(1,1549)->INVALID
id=EVENTS,Mnemonic=APP_TASK_ENDED,Thread=MIVR_SS_RTR_EVENTS-38-0APP_TASK_ENDED,Thread priority=5,Time=3
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-APP_TASK_ENDED,Thread
id=EVENTS,Mnemonic=APP_TASK_ENDED,Thread=MIVR_SS_RTR_EVENTS-380,Thread priority=5,Time=4
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Thread=MIVR_SS_RTR_EVENTS38-0-CONTACT_CONNECTED,Thread priority=5,Time=5
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0-CONTACT_CONNECTED,Thread
1756321: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactConnected(). contactTypeName is
Cisco JTAPI Call
1756322: Aug 05 10:04:09.105 WAT %MIVR-SS_TEL-7UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - Get
Property : 1
1756323: Aug 05 10:04:09.105 WAT %MIVR-SS_TEL-7UNK:TAPIPortGroup::CallImpl:getReportingPropeorty - IVR OB Call.
Found "OBIVRCALL" in the contact context : false
1756324: Aug 05 10:04:09.105 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactConnected() getReportingProperty
: true contact classa type :
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl
id=EVENTS,Mnemonic=CONTACT_CONNECTED,Thread=MIVR_SS_RTR_EVENTS38-0,Thread priority=5,Time=5
Thread=null,Original thread priority=5,Time=null,Exception=null
from:
ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=44,state=IDLE,pendingState=null,groupId=0,locked=true]
IN_USE ---> IDLE forGroupStub[channelClass=com.cisco.wf.subsystems.cmt.CMTDialogChann
elImpl,type=Cisco Media
Channel,id=0,name=0,state=IN_SERVICE,channel=50]
1756335: Aug 05 10:04:09.105 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE,Thread=MIVR_SS_CMT_CMT_ST
REAM_CLOSER-126-204-RTP_CLOSE,Thread priority=7,Time=5
1756336: Aug 05 10:04:09.105 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco Media
Channel Group #0'.44(1)(1), 'Cisco Unified CCX Ports'.197(1)(1)]
type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204RTP_CLOSE,Thread priority=7,Original Thread=null,Original thread
Class=class
skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING,
duration=-1, nextAgentState=3 Remask=CRACTIRemaskField
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
contactId=289, contactImplId=1548/1 -> PromptPlayer::closeStream
Class=class
anager@15ebe2d
closeStream: driverStream.endStreaming calling on
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 00 00 00 01
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 03 C2
...agent_2......
0050: 08 61 67 65 6E 74 5F 32
.agent_2.
00

1756348: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco Media Channel
Group #0'.44(1)(1)
1756349: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:releaseChannelLock - unlocking this channel
releasedChannelStub[channelClass=com.cisco.dialog.DialogChannel,t
ype=Cisco Media
]
1756351: Aug 05 10:04:09.106 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco Unified CCX
Ports'.197(1)(1)
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7195,Thread priority=7,Time=19

0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-195,Thread
Event=com.cisco.call.CallEvent[CALL_HANDLED,state=CALL_CONNECTED,
resource=User[type=Call Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013,Queue Time=0
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 00 00 00 01
04 ................
0020: 00 00 00 00 00
00 ................
0030: 00 00 00 00 00
32 ............9002
0040: 00 05 08 61 67
...agent_2......
0050: 08 61 67 65 6E
.agent_2.
01 00 00
00 00 00 00 00 00 00
00 00 01
00 00 04 05 39 30 30
65 6E 74
5F 32 00 7B 02 00 03 C2
74 5F 32
00

type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI

type=Cisco Script
ssage
JTAPI
03
type=Cisco Script
CTI
type=Cisco Script
CTI
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013

Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013,Queue Time=1
Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
Manager
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VM-
HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013

Manager
type=Cisco Script
ssage
JTAPI
03
type=Cisco Script
CTI
type=Cisco Script
CTI
2013
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013,Queue Time=0
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
44c984
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
2013,Queue Time=4
Event=com.cisco.app.ApplicationTaskEvent[TASK_ENDED,state=STARTED
] on
AppTask[id=0x60db88559,time=1375693436365,state=ENDED,active=fals
e,aborting=null,app=App[name=MessageCallback,type=Cisco Script
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0C-
F72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null]
] on
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null]
] on
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
engine.core.WFEngineWorkflowDebugTask@1ce0c7c,default=null],Queue
Time=0
POSTING_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on
com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask@1ce0c
7c at Mon Aug 05 10:04:09 WAT 2013
Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED] on
7c at Mon Aug 05 10:04:09 WAT 2013
1756401: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7DISPATCHING_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED]
on
7c at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0
1756402: Aug 05 10:04:09.110 WAT %MIVR-LIB_EVENT-7DISPATCHED_EVENT:: Event=com.cisco.wfapi.WFTaskEvent[TASK_ENDED]
on
7c at Mon Aug 05 10:04:09 WAT 2013,Queue Time=0,Dispatch
com.cisco.wf.subsystems.edbs.SubsystemEDBS,Listener=com.cisco.wf.
subsystems.edbs.SubsystemEDBS@1700f3d
on
com.cisco.wfframework.engine.core.WFRealTimeDataManager,Listener=
com.cisco.wfframework.engine.core.WFRealTimeDataManager@cd2bfc
on
Class=class
Class=class
Class=class
Class=class
] on
type=Cisco Script
Trigger,cmDevicePoolUUID={1E3A64E4-4080-55E8-25066BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-
dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Me
ssage
JTAPI
type=Cisco Script
CTI
44c984
] on
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI

Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
44c984
Manager
type=Cisco Script
ssage
JTAPI
type=Cisco Script
CTI
type=Cisco Script
CTI
1756423: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_CMT,Executor
REAM_CLOSER-126-204,Thread priority=7,Time=11
CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor

type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Thread
1756430: Aug 05 10:04:09.111 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Thread=ExecutorManagerImpl.pool-392,Thread
priority=7,Original Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204
Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-204,Original thread
Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61311,Thread priority=5,Original


0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 00 00 00 01
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 03 C2
...agent_2......
0050: 08 61 67 65 6E 74 5F 32
00
.agent_2.
1756446: Aug 05 10:04:09.113 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT }
type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 65535,
ConnectionCallID: 16778764, serviceNumber: -1, serviceID: -1,
queueDeviceType: 0, numQueued: 0, numSkillGroups: 0,
localConnectionState: 3, eventCause: 65535, connectionDeviceID: ,
queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1,
skillGroupPriority: 0, remasks: null }
type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, connectionDeviceIDType: 65535,
skillGroupPriority: 0, remasks: null to various sockets }
{ length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID:
skillGroupPriority: 0, remasks: null} to socket:
{ length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID:
skillGroupPriority: 0, remasks: null} to socket:

0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]] }
Socket To AgentInfo
Mask: 16 - Sockets:
Mask: 1 - Sockets:
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]

MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 00 00 00 01
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 03 C2
...agent_2......
0050: 08 61 67 65 6E 74 5F 32
00
.agent_2.
<- MHDR[length=?,type=CALL_DEQUEUED_EVENT]
<CALL_DEQUEUED_EVENT[length=-1 type=CALL_DEQUEUED_EVENT,
serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued:
0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535,
connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1,
skillGroupID: -1, skillGroupPriority: 0, remasks: null]
MHDR:
0000: 00 00 00 28 00 00 00 56
...(...V
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 FF FF 01 00 06
0C ................
0010: FF FF FF FF FF FF FF FF
00 00 00 00 00 00 00
03 ................
0020: FF FF 19 01 00 2D 01 00
.....-..
Sent : { CALL_DEQUEUED_EVENT to
sockets }
Facility=MIVR,Sub-Facility=ICD_CTI,Executor
id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET-138-11417,Thread
-138-11417,Thread priority=5,Original Thread=null,Original thread

0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 FF FF FF FF
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 05 C2
...agent_2......
0050: 08 61 67 65 6E 74 5F 32
00
.agent_2.

0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]

<- MHDR[length=?,type=CALL_DEQUEUED_EVENT]
<CALL_DEQUEUED_EVENT[length=-1 type=CALL_DEQUEUED_EVENT,
serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued:
0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535,
connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1,
skillGroupID: -1, skillGroupPriority: 0, remasks: null]
0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
{ CALL_CONNECTION_CLEARED_EVENT }
0052, releasingDeviceID: 0052, remasks: [CRACTIRemaskField
0, 0, 0, 0]]] }
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 FF FF FF FF
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 05 C2
...agent_2......
0050: 08 61 67 65 6E 74 5F 32
00
.agent_2.
0, 0, 0, 0]]] to various sockets }

MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 FF FF FF FF
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 05 C2
...agent_2......
0050: 08 61 67 65 6E 74 5F 32
00
.agent_2.

0, 0, 0, 0]]]} to socket:
0, 0, 0, 0]]]]
0, 0, 0, 0]]]} to socket:
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 49 FF FF 00 1C 21 05
30 30 35 32 00 19 05 30
.I....!.0052...0
0020: 30 35 32 00
052.

0, 0, 0, 0]]]} to socket:
0, 0, 0, 0]]]} to socket:

MHDR:
0000: 00 00 00 28 00 00 00 56
...(...V
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 FF FF 01 00 06
0C ................
0010: FF FF FF FF FF FF FF FF
00 00 00 00 00 00 00
03 ................
0020: FF FF 19 01 00 2D 01 00
.....-..
1756557: Aug 05 10:04:09.116 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT }
type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1,
ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1,
echoCancellation: 0, packetSize: 20, payloadType: 3,
ConnectionDeviceIDType: 0, ConnectionCallID: 16778764,
ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7 }
Sent : { CALL_DEQUEUED_EVENT to
16778764 }
0, 0, 0, 0]]]]
0, 0, 0, 0]]]]
ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7 to various
sockets }
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 49 FF FF 00 1C 21 05
30 30 35 32 00 19 05 30
.I....!.0052...0
0020: 30 35 32 00
052.
{ length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID:
1, ClientPort: 24944, direction: 1, RTPType: 0, bitRate: 1,
ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7} to socket:


MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 49 FF FF 00 1C 21 05
30 30 35 32 00 19 05 30
.I....!.0052...0
0020: 30 35 32 00
052.
<- MHDR[length=?,type=RTP_STARTED_EVENT]
<RTP_STARTED_EVENT[length=-1 type=RTP_STARTED_EVENT, MonitorID: 0,
PeripheralID: 1, ClientPort: 24944, direction: 1, RTPType: 0,
bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3,

ConnectionDeviceID: 9002, ClientAddress: 10.0.2.7]
MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.
Sent : { RTP_STARTED_EVENT to

0, 0, 0, 0], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 46]]]
MHDR:
0000: 00 00 00 59 00 00 00 1E
...Y....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
04 ................
0010: 00 00 00 00 FF FF FF FF
04 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 7B 02 00 05 C2
...agent_2......
0050: 08 61 67 65 6E 74 5F 32
00
.agent_2.
MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.
MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.


0, 0, 0, 0]]]]
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 49 FF FF 00 1C 21 05
30 30 35 32 00 19 05 30
.I....!.0052...0
0020: 30 35 32 00
052.
16778764 }
MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.

1756647: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7-
UNK:RIMgrAddressCallObserver:terminalChangedEvent: Address:9002 ,
Resource:agent_2
1756649: Aug 05 10:04:09.406 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for
resource:agent_2
the RTP msg is 3
MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received
msg: class
Contact-1
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Executor
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060,Thread=MIVR_SS_TE
L_PORT_QEXE_0060-337-0-RTP_OUT_STARTED:0060,Thread
priority=5,Time=1
POSTING_EVENT::
on com.cisco.wf.subsystems.rmcm.Contact$1@129cd02 at Mon Aug 05
10:04:09 WAT 2013
type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_OUT_STARTED:0060,Thread priority=5,Original
10:04:09 WAT 2013
MediaId:1548/1 Task:26000000343
RTPOutputStartedEv:bitRate=R5_3,remoteHost=10.0.106.23,remotePort
=20720,payloadType=G711ULAW64K,packetSize=20,precedenceValue=184,
silenceSuppr=false,maxFramesPerPacket=80
1756666: Aug 05 10:04:09.407 WAT %MIVR-LIB_MEDIA-7UNK:PromptPlayer.setTxDestination() Inside set Tx Destination
Name=setTxDestination(),HOST NAME=10.0.106.23,PORT
contactId=288, contactImplId=1548/1 -> setTxDestination:
payloadType=4
Class=class
Class=class
anager@15ebe2d
UNK:EventHandler:got contactRsrcRTPStartedEvent
sockets }

Class=class
MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F0 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
2E 31 30 36 2E 32 33 00
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
..9002.
Class=class
MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F0 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
2E 31 30 36 2E 32 33 00
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
..9002.

MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F0 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
2E 31 30 36 2E 32 33 00
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
..9002.
MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F0 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
2E 31 30 36 2E 32 33 00
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
..9002.

id=HR_MGR_DB_WRITER,Thread=MIVR_HR_MGR_HR_MGR_DB_WRITER-3419661,Thread priority=5,Original Thread=ExecutorManagerImpl.pool392
Facility=HR_MGR,Executor
transaction for

0 0 ec b5
UNK:InboundMsgProcessor : posting HB conf: { HEARTBEAT_CONF

invokeID:60597 }
invokeid: 60597 }
<-
HEARTBEAT_CONF[length=-1 type=HEARTBEAT_CONF,invokeId=60597]
MHDR:
0000: 00 00 00 04 00 00 00 06
........
MDATA:
0000: 00 00 EC B5
....
[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-55374-
1374516422892-0:4:1:1, started=true }] of session

MediaId:1548/1 Task:26000000343 Digit received: 5
contactId=288, contactImplId=1548/1 -> stopPlay() called.
1756829: Aug 05 10:04:11.684 WAT %MIVR-SS_CMT-7-UNK:process digit
5
Script
ngDialogImpl@7ad7f,Type=Interruptible action
id=26000000343
id=26000000343
id=26000000343

id=26000000343
com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl@7ad7f
abortWaiting=false
identifier 'strAnyDigit' (12) = 5
Extended): Normal Keys collected: 5
PlayCallbackMessage: /* label PlayCallbackMessage ... */,Task
Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25848,Step
Description=PlayCallbackMessage: /* label PlayCallbackMessage ...
*/
Task 26000000343 : PlayCallbackMessage: /* label
PlayCallbackMessage ... */
check for interruption before executing step: Play Prompt
(outboundCallContact, recordedMessage) /* Plays the callback
message ... */,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25849,Step
Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play
Prompt (outboundCallContact, recordedMessage) /* Plays the
callback message ... */
Task 26000000343 : Play Prompt (outboundCallContact,
recordedMessage) /* Plays the callback message ... */
1756854: Aug 05 10:04:11.688 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 Executing OutputStep
1756855: Aug 05 10:04:11.688 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 OutputStep: myExecute
Media
ue,remote
dest=[addr=10.0.106.23,port=20720,size=20,payload=G711ULAW64K,bit
rate=R5_3,precedence=184,silence=false,frames=80],remote
=R5_3,echo=true],local
rate=R5_3,precedence=184,silence=false,frames=80],local
identifier 'recordedMessage' (9) =
com.cisco.wf.media.AudioDocumentImpl@13a5379
'com.cisco.wf.media.AudioDocumentImpl@13a5379' to interface
((Prompt)FILE[/opt/cisco/uccx/temp/1375693431687@13a5379.wav])
com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@591a67 enter OK
id=26000000343
Script
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialo
gImpl@591a67,Type=Interruptible action
flushDTMF=true DTMFBuffer.size=0
/opt/cisco/uccx/temp/1375693431687@13a5379.wav
called.
CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor


0 0 ec b6
invokeID:60598 }
invokeid: 60598 }

MHDR:
0000: 00 00 00 04 00 00 00 06
........
MDATA:
0000: 00 00 EC B6
....
1756909: Aug 05 10:04:12.750 WAT %MIVR-SS_OB-7UNK:ReadContactsThread: START
1756910: Aug 05 10:04:12.750 WAT %MIVR-SS_OB-7UNK:ReadContactsThread: # of active campaigns =0

1756911: Aug 05 10:04:12.750 WAT %MIVR-SS_OB-7UNK:ReadContactsThread: END
elapsed since last read check.
1756924: Aug 05 10:04:13.024 WAT %MIVR-LIB_JASPER-7-UNK:A receive

is in progress
finished=false
Script
gImpl@591a67,Type=Interruptible action
id=26000000343
id=26000000343
id=26000000343
id=26000000343
com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@591a67
abortWaiting=false
PlayCallbackMessageAgain:,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25850,Step
Description=PlayCallbackMessageAgain:
Task 26000000343 : PlayCallbackMessageAgain:
check for interruption before executing step: Menu
(outboundCallContact, HBCRepeatCallbackMessage) /* Prompts agent
to select ... */,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25851,Step
Class=com.cisco.wf.steps.ivr.MenuStep,Step Description=Menu
(outboundCallContact, HBCRepeatCallbackMessage) /* Prompts agent
to select ... */
1756948: Aug 05 10:04:13.142 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:MenuStep running 0 milliseconds.
Task 26000000343 : Menu (outboundCallContact,
HBCRepeatCallbackMessage) /* Prompts agent to select ... */
1756950: Aug 05 10:04:13.142 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 Executing MenuStep
Media
ue,remote
identifier 'HBCRepeatCallbackMessage' (27) =
clearPrompts/repeatCallbackMessage.wav
'clearPrompts/repeatCallbackMessage.wav' to interface
P[clearPrompts/repeatCallbackMessage.wav]
com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl@1d48f8e
enter OK
id=26000000343
Script
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleRecogniti
onDialogImpl@1d48f8e,Type=Interruptible action
isco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMessage.w
av
for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMes
sage.wav
sage.wav
sage.wav is null done.
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMe
ssage.wav' was temporary renamed to
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallbackMe
ssage.wav'

/common/cisco/uccx/Prompts/user/en_US/clearPrompts/repeatCallback
Message.wav
called.
1756977: Aug 05 10:04:13.372 WAT %MIVR-LIB_RMI-7-UNK:Aug 5, 2013
10:04:13 AM sun.rmi.server.UnicastServerRef logCall
1756978: Aug 05 10:04:13.372 WAT %MIVR-LIB_RMI-7-UNK:FINER: RMI
TCP Connection(11623)-10.0.2.7: [10.0.2.7:
javax.management.remote.rmi.RMIConnectionImpl[27437600:140078ff72
e:-7ff3, 8454107108520239602]: public abstract java.lang.Object
javax.management.remote.rmi.RMIConnection.getAttribute(javax.mana
gement.ObjectName,java.lang.String,javax.security.auth.Subject)
throws
javax.management.MBeanException,javax.management.AttributeNotFoun
dException,javax.management.InstanceNotFoundException,javax.manag
ement.ReflectionException,java.io.IOException]
TCP Connection(11623)-10.0.2.7: [10.0.2.7:
throws
TCP Connection(11623)-10.0.2.7: [10.0.2.7:
throws
TCP Connection(11623)-10.0.2.7: [10.0.2.7:
throws
TCP Connection(11623)-10.0.2.7: [10.0.2.7:
throws

TCP Connection(11623)-10.0.2.7: [10.0.2.7:
throws
TCP Connection(11623)-10.0.2.7: [10.0.2.7:
throws
TCP Connection(11623)-10.0.2.7: [10.0.2.7:
throws
is in progress
is in progress

is in progress
is in progress
message QUERY_QUEUE_STATISTICS_REQ
0 0 fc 2 > 4 0 0 0 1
{length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64514
SkillGroupNum=1 }
type=QUERY_QUEUE_STATISTICS_REQ,invokeId=64514 SkillGroupNum=1
1757022: Aug 05 10:04:14.208 WAT %MIVR-ICD_CTI-7UNK:InboundMsgProcessor : posting msg: { class
Rsrc: Req.ID:64514 } to rm MsgQ
msg: class
Rsrc: Req.ID:64514
1757024: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:Querying stats
for CSDID: 1
1757035: Aug 05 10:04:14.208 WAT %MIVR-SS_RM-7-UNK:Posting the

statistics for CSDID 1
{ QUERY_QUEUE_STATISTICS_CONF }
invokeid: 64514 }
longestWaitDuration=2008167 to socket:
{ length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=64514
SkillGroupNum=1 loggedInAgents=1 inSessionAgents=1
availableAgents=0 unAvailableAgents=0 inWorkAgents=0
selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0

longestWaitDuration=2008167} to socket:
<- MHDR[length=?,type=QUERY_QUEUE_STATISTICS_CONF]
<QUERY_QUEUE_STATISTICS_CONF[length=-1
longestWaitDuration=2008167]
MHDR:
0000: 00 00 00 6A 00 00 00 E0
...j....
MDATA:
0000: 00 00 FC 02 00 01 00 01
00 00 00 00 00 00 00
00 ................
0010: 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00
00 ................
0020: 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 00
51 FE DD 03 51 FF 6A
8E ........Q...Q.j.
0040: 00 00 00 06 00 00 00 00
00 00 00 02 00 00 00
04 ................
0050: 00 00 00 00 00 00 5B 92
00 06 D6 57 00 00 5B 92 ......
[....W..[.
0060: 00 1E A4 67 3E 04 00 00
...g>.....
00 01

Sent : { QUERY_QUEUE_STATISTICS_CONF to



1757081: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7UNK:ClusterMsgMgr.isMaster() returns true
1757082: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7UNK:CheckCampaignStartStop:we are master and DB Publisher is up
1757083: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7UNK:CheckCampaignStartStop:OB state: 2
1757084: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7UNK:CheckCampaignStartStop:about to check RmCm state
1757085: Aug 05 10:04:16.037 WAT %MIVR-SS_OB-7UNK:CheckCampaignStartStop:RmCm is up
1757086: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:ConfigManagerImpl-getAll(): given query :
getAll.CampaignConfig#5[]
1757087: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:ConfigManagerImpl-getAll(): query[0]:
getAll.CampaignConfig#5[]
1757088: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:getAccessor(ConfigQuery) RepositoryAccessors in list = 2
1757089: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:getAccessor(ConfigQuery): RepositoryAccessor type =
java.lang.String
1757090: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:getAccessor(ConfigQuery): RepositoryAccessor type =
com.cisco.crs.cluster.config.ClusterConfig
1757091: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:getAccessor(ConfigQuery):Try to get the default accessor
1757092: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:getAccessor(ConfigQuery)::found a RepositoryAccessor
1757093: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7UNK:DBAccessor.get(query))
1757094: Aug 05 10:04:16.037 WAT %MIVR-CFG_MGR-7-UNK:Schema class
= com.cisco.crs.outbound.CampaignConfig
:: SimpleCampaignDAO
cached instance of singleton bean 'SimpleCampaignDAO'
1757097: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do
not override hibernate.transaction.factory_class,error_desc=null
1757098: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log:
message=campaignName..null,error_desc=null
message=campaignName..null,error_desc=null

message=campaignID..null,error_desc=null
message=campaignID..null,error_desc=null
1757102: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=enabled..null,error_desc=null
1757103: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=enabled..null,error_desc=null
message=startTime..null,error_desc=null
message=startTime..null,error_desc=null
1757106: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=endTime..null,error_desc=null
1757107: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=endTime..null,error_desc=null
1757108: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=QUERY ::SELECT c FROM
CampaignEntity AS c WHERE c.active = :active ,error_desc=null
1757109: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=QUERY ::SELECT c FROM
1757110: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=Query
is..org.hibernate.ejb.QueryImpl@1527c08,error_desc=null
1757111: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=Query
is..org.hibernate.ejb.QueryImpl@1527c08,error_desc=null
1757112: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=QueryStr isSELECT c FROM
1757113: Aug 05 10:04:16.038 WAT %MIVR-LIB_JDBC-4JDBC_LOG_MONITOR:JDBC log: message=QueryStr isSELECT c FROM
1757115: Aug 05 10:04:16.039 WAT %MIVR-LIB_JASPER-7-UNK:Fetching
JDBC Connection from DataSource
JDBC Connection to DataSource
1757120: Aug 05 10:04:16.042 WAT %MIVR-LIB_JDBC-7JDBC_LOG_MONITOR:JDBC log: message=Found 0
campaigns,error_desc=null
1757121: Aug 05 10:04:16.042 WAT %MIVR-LIB_JDBC-7JDBC_LOG_MONITOR:JDBC log: message=Found 0
campaigns,error_desc=null
1757122: Aug 05 10:04:16.042 WAT %MIVR-CFG_MGR-7-UNK:No objects
found: Exception=com.cisco.config.ConfigNotFoundException: Query
returned 0 results
1757123: Aug 05 10:04:16.042 WAT %MIVR-CFG_MGR-7EXCEPTION:com.cisco.config.ConfigNotFoundException: Query
returned 0 results
1757124: Aug 05 10:04:16.043 WAT %MIVR-CFG_MGR-7-EXCEPTION: at
com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:5
30)
com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManage
rImpl.java:1438)
com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.
java:534)
com.cisco.config.Config.getAll(Config.java:1030)
com.cisco.crs.outbound.CampaignConfig.getAllCampaigns(CampaignCon
fig.java:461)
com.cisco.wf.subsystems.outbound.CampaignMgr.loadCampaigns(Campai
gnMgr.java:458)
com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.run(Check
CampaignStartStop.java:230)
StubImpl.java:486)
StubImpl.java:762)
com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStub
Impl.java:570)
.java:853)
1757137: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-UNK:Error
retreiving CampaignConfig object :
Exception=com.cisco.config.ConfigNotFoundException: Query
returned 0 results
1757138: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-
EXCEPTION:com.cisco.config.ConfigNotFoundException: Query
returned 0 results
1757139: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7-EXCEPTION:
at
com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:5
30)
at
com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManage
rImpl.java:1438)
at
com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.
java:534)
at
at
at
com.cisco.crs.outbound.CampaignConfig.getAllCampaigns(CampaignCon
fig.java:461)
at
com.cisco.wf.subsystems.outbound.CampaignMgr.loadCampaigns(Campai
gnMgr.java:458)
at
com.cisco.wf.subsystems.outbound.CheckCampaignStartStop.run(Check
CampaignStartStop.java:230)
at
at
StubImpl.java:486)
at
StubImpl.java:762)
at
com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStub
Impl.java:570)
at
.java:853)
1757152: Aug 05 10:04:16.043 WAT %MIVR-SS_OB-7UNK:CheckCampaignStartStop: # of campaigns =0

0 0 2 dc
invokeID:732 }
invokeid: 732 }

MHDR:
0000: 00 00 00 04 00 00 00 06
........
MDATA:
0000: 00 00 02 DC
....

CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor

MediaId:1548/1 Task:26000000343 Digit received: 2
1757211: Aug 05 10:04:18.142 WAT %MIVR-SS_CMT-7-UNK:process digit
2 tag=1
Script
id=26000000343,Action=com.cisco.wf.cmt.dialogs.CMTSimpleRecogniti
onDialogImpl@1d48f8e,Type=Interruptible action
UNK:interruptible action is entering done() for Task

id=26000000343
id=26000000343
id=26000000343
id=26000000343
com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl@1d48f8e
abortWaiting=false
1757222: Aug 05 10:04:18.142 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 MenuStep return value: 1
ConnectToCustomer /* Go to ConnectToCustomer ... */,Task
Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25853,Step
Description=Goto ConnectToCustomer /* Go to ConnectToCustomer ...
*/
Task 26000000343 : Goto ConnectToCustomer /* Go to
ConnectToCustomer ... */
ConnectToCustomer:,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25856,Step
Description=ConnectToCustomer:
Task 26000000343 : ConnectToCustomer:
check for interruption before executing step: If
(callbackNumber.length() > 5) Then /* If the length of the ...
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25857,Step
Class=com.cisco.wfframework.steps.core.StepIf,Step Description=If
(callbackNumber.length() > 5) Then /* If the length of the ... */
Task 26000000343 : If (callbackNumber.length() > 5) Then /* If
the length of the ... */
identifier 'callbackNumber' (78) = 07037737911
check for interruption before executing step: Set callbackNumber
= digitForDialTone + callbackNumber /* Adds the value of the ...
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25858,Step
Class=com.cisco.wfframework.steps.core.StepAssign,Step
Description=Set callbackNumber = digitForDialTone +
callbackNumber /* Adds the value of the ... */
Task 26000000343 : Set callbackNumber = digitForDialTone +
callbackNumber /* Adds the value of the ... */
identifier 'digitForDialTone' (15) = 5
'507037737911' to class java.lang.String as: "507037737911"
check for interruption before executing step: Call Redirect
(outboundCallContact to callbackNumber) /* Redirects the call
that ... */,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25859,Step
Class=com.cisco.wf.steps.ivr.RedirectStep,Step Description=Call
Redirect (outboundCallContact to callbackNumber) /* Redirects the
call that ... */
Task 26000000343 : Call Redirect (outboundCallContact to
callbackNumber) /* Redirects the call that ... */
1757258: Aug 05 10:04:18.143 WAT %MIVR-STEP_CALL_CONTROL-7UNK:Task:26000000343 Executing RedirectStep (CallRedirect),
reset:true
id=26000000343
MediaId:1548/1 Task:26000000343, Redirecting to: 507037737911,
Unconditional: false, ResetOrigCalledAddr:false,
OrigCalledAddr:507037737911, CallingSearchSpace:default
MediaId:1548/1 Task:26000000343
MediaId:1548/1 Task:26000000343
Resource:agent_2
priority=5,Time=0
1757276: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for
resource:agent_2
Resource:agent_2
1757280: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7-
UNK:RIMgrAddressCallObserver:terminalChangedEvent: we found a
1757281: Aug 05 10:04:18.146 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received
msg: SessionRTPStoppedMsg (Rsrc:agent_2 ID:null
agent_2 .processSessionRTPStoppedMsg(SessionRTPStoppedMsg
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg
Contact-1
1757287: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1
ContactRsrcRTPStoppedEvent Resource Rsrc Name:agent_2 agent_2
msg: class
Contact-1
1757290: Aug 05 10:04:18.146 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1
Event=com.cisco.wf.subsystems.events.ContactRsrcRTPStoppedEvent[]
on com.cisco.wf.subsystems.rmcm.Contact$1@15f96be at Mon Aug 05
10:04:18 WAT 2013
10:04:18 WAT 2013
on com.cisco.wf.subsystems.rmcm.Contact$1@a1cf1f at Mon Aug 05
10:04:18 WAT 2013

10:04:18 WAT 2013
Class=class
Class=class
anager@15ebe2d
1757299: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcRTPStoppedEvent
1757300: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null
monitoredDeviceDN:9002, monitorID: -1, peripheralID: 1,
clientPort: 0, direction: 0, connectionDeviceIDType: 0,
connectionCallID: 16778764, connectionDeviceID: 9002,
clientAddress: 0 } to outboundQ
1757301: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcRTPStopped
1757303: Aug 05 10:04:18.146 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT }
type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1,
ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0,
ConnectionCallID: 16778764, ConnectioinDeviceID: 9002,
ClientAddress: 0 }
ClientAddress: 0 to various sockets }

{ length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID:
1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0,
ClientAddress: 0} to socket:
<- MHDR[length=?,type=RTP_STOPPED_EVENT]
<RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID:
-1, PeripheralID: 1, ClientPort: 0, direction: 0,
ConnectioinDeviceID: 9002, ClientAddress: 0]
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
Sent : { RTP_STOPPED_EVENT to
1757332: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3REDIRECT_FAILED:Redirect failed : All Call ids=CallID:288
MediaId:1548/1
Task:26000000343,Extension=507037737911,Exception=com.cisco.jtapi
.InvalidPartyExceptionImpl: Attempt to redirect to an unknown
destination,Failure
reason=CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION=0x8ccc0034::Attem
pt to redirect to an unknown destination
Class=class
1757334: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3EXCEPTION:com.cisco.jtapi.InvalidPartyExceptionImpl: Attempt to
redirect to an unknown destination
Class=class
1757340: Aug 05 10:04:18.147 WAT %MIVR-SS_TEL-3-EXCEPTION: at
com.cisco.jtapi.ConnectionImpl.redirect(CTQF)
Class=class
Class=class
anager@15ebe2d
connectionCallID: 16778764, connectionDeviceID: 9002,
clientAddress: 0 } to outboundQ
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.

Class=class
Class=class
ClientAddress: 0 }
ClientAddress: 0 to various sockets }
CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor

MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverIm
pl.redirect(TAPIPortGroup.java:10499)
pl.access$2000(TAPIPortGroup.java:6160)
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.redirect(TAPIPor
tGroup.java:3827)
com.cisco.wf.steps.ivr.RedirectStep.execute(RedirectStep.java:253
)
com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:
141)
com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTa
sk.java:494)
com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeSte
p(WFEngineWorkflowTask.java:122)
com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWo
rkflowAppDebugTaskWrapper.java:416)
com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.j
ava:360)

com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WF
EngineWorkflowTask.java:77)
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkfl
owAppDebugTaskWrapper.java:736)
com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(Tas
kManager.java:416)
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager
.java:371)
com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(Ta
skManager.java:589)
THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET348-44,Thread priority=5,Original

StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)

.java:853)
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
1757432: Aug 05 10:04:18.150 WAT %MIVR-SS_TEL-7UNK:Call.transferFailed(507037737911, UNKNOWN)
Call,implId=1548/1,active=true,state=CALL_ANSWERED,inbound=false,
handled=false,locale=en_US,aborting=false,app=App[name=HBNGMenuNe
w,type=Cisco Script
Script
ni=null,dnis=null,clid=null,atype=OUTBOUND,lrd=null,ocn=9008,odn=
null,uui=null,aniii=null,ced=null,OrigProtocolCallRef=null,DestPr
otocolCallRef=000000000000060C02983BDB00000000,route=RP[num=0000]
,port=TP[type=Cisco CTI

priority=5,Time=5
Event=com.cisco.call.CallEvent[CALL_TRANSFER_FAILED,state=CALL_AN
ED,active=true,aborting=null,app=App[name=HBNGMenuNew,type=Cisco
Script
Script
NG Contact
JTAPI
Script
.engine.core.WFEngineWorkflowDebugTask@18a31d1,default=null],reas
on=UNKNOWN,contactImplId=1548/1,lastContactImplId=1548/1,session=
693436330],contactSeqNum=0,lastContactSeqNum=0destination=5070377
37911] on JTAPICallContact[id=288,type=Cisco JTAPI
w,type=Cisco Script
Script
2013,Queue Time=0

Script
Script
NG Contact
JTAPI
Script
w,type=Cisco Script
Script
.wf.subsystems.rmcm.ICDContactAdapter@1da8da7
Script
Script
cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E44080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1ddcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VM-
HBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HB
NG Contact
JTAPI
Script
w,type=Cisco Script
Script
Script
Script
NG Contact
JTAPI
Script
w,type=Cisco Script
Script
2013
Script
Script
NG Contact
JTAPI
Script
w,type=Cisco Script
Script
2013
MediaId:1548/1 Task:26000000343
Script
Script
NG Contact
JTAPI
Script
w,type=Cisco Script
Script
2013,Queue Time=4
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
Script
Script
NG Contact
JTAPI
Script
w,type=Cisco Script
Script
44c984
Script
Script
cmDescription=HBNG Main Menu Trigger,cmDevicePoolUUID={1E3A64E44080-55E8-2506-6BAD08EBC7BC},cmDevicePoolName=DP-HBNG-LACCX,cmCallingSearchSpaceUUID={fb796aad-a653-db01-ce1d-
dcdc7a617097},cmCallingSearchSpaceName=CSS-HBNGLAG,cmLocationUUID={53095295-E526-2FCC-FD0CF72B7E2593CC},cmLocationName=L-HBNG-CC,cmPartitionUUID={6322FB5D793B-67A6-1D5D-BB76E234C7FA},cmPartitionName=PT-HBNGInternal,cmVoiceMailProfileUUID={C6274F8B-C46F-837E-BCDF825FC57A5609},cmVoiceMailProfileName=VMHBNG01,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=HB
NG Contact
JTAPI
Script
w,type=Cisco Script
Script
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: 01 00 06 0C 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
priority=5,Time=8

MediaId:1548/1 Task:26000000343
MediaId:1548/1 Task:26000000343
priority=5,Time=0
MediaId:1548/1 Task:26000000343
Resource:agent_2
1757498: Aug 05 10:04:18.164 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received
the RTP msg is 3
msg: class
Contact-1
on com.cisco.wf.subsystems.rmcm.Contact$1@12500a6 at Mon Aug 05
10:04:18 WAT 2013
10:04:18 WAT 2013
Class=class
Class=class
anager@15ebe2d
Class=class
Class=class
sockets }


MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.

MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.
MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.

MHDR:
0000: 00 00 00 34 00 00 00 74
...4...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 61 70 00 01 00
00 ..........ap....
0010: 00 00 00 01 00 00 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 09 31 30 2E 30
2E 32 2E 37 00 19 05 39
..Q.10.0.2.7...9
0030: 30 30 32 00
002.

MediaId:1548/1 Task:26000000343
com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received
id=PORT_QEXE_0060,Mnemonic=RTP_OUT_STARTED:0060
Resource:agent_2
L_PORT_QEXE_0060-337-0-RTP_OUT_STARTED:0060,Thread
priority=5,Time=1
1757589: Aug 05 10:04:18.356 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for
resource:agent_2

type=null,Thread=MIVR_SS_TEL_PORT_QEXE_0060-337-0RTP_OUT_STARTED:0060,Thread priority=5,Original
MediaId:1548/1 Task:26000000343
RTPOutputStartedEv:bitRate=R5_3,remoteHost=10.0.106.23,remotePort
=20728,payloadType=G711ULAW64K,packetSize=20,precedenceValue=184,
silenceSuppr=false,maxFramesPerPacket=80
1757592: Aug 05 10:04:18.356 WAT %MIVR-LIB_MEDIA-7UNK:PromptPlayer.setTxDestination() Inside set Tx Destination
Name=setTxDestination(),HOST NAME=10.0.106.23,PORT
contactId=288, contactImplId=1548/1 -> setTxDestination:
payloadType=4
1757597: Aug 05 10:04:18.356 WAT %MIVR-STEP_CALL_CONTROL-7UNK:Task:26000000343 RedirectStep (CallRedirect): Redirect to:
507037737911failed. Status: 3:
Exception=com.cisco.channel.ChannelExecutionException: Contact
id: 288, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful
the RTP msg is 3
1757603: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact
id: 288, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful

1757604: Aug 05 10:04:18.357 WAT %MIVR-STEP_CALL_CONTROL-7EXCEPTION: at
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.checkTransferRes
ult(TAPIPortGroup.java:5006)
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.redirect(TAPIPor
tGroup.java:3828)
com.cisco.wf.steps.ivr.RedirectStep.execute(RedirectStep.java:253
)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)

skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
check for interruption before executing step: HBCCallBackNumber =
Create Generated Prompt telephone.number
(callbackNumberEntered),Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=25869,Step
Class=com.cisco.prompt.steps.CreateGeneratedPromptStep,Step
Description=HBCCallBackNumber = Create Generated Prompt
telephone.number (callbackNumberEntered)
Task 26000000343 : HBCCallBackNumber = Create Generated Prompt
telephone.number (callbackNumberEntered)
1757630: Aug 05 10:04:18.357 WAT %MIVR-STEPS_PROMPT-7UNK:Task:26000000343 Executing Create Generated Prompt Step
identifier 'callbackNumberEntered' (18) =
telephone.number[07037737911]
identifier 'HBCCallBackNumber' (57) =
telephone.number[telephone.number[07037737911]]
check for interruption before executing step: Play Prompt
(outboundCallContact, HBCUnsuccessfulCallBack +
HBCCallBackNumber),Task Id=26000000343

id=26000000343
Script
id=26000000343,Step id=25870,Step
Prompt (outboundCallContact, HBCUnsuccessfulCallBack +
HBCCallBackNumber)
Task 26000000343 : Play Prompt (outboundCallContact,
HBCUnsuccessfulCallBack + HBCCallBackNumber)
1757639: Aug 05 10:04:18.358 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 Executing OutputStep
1757640: Aug 05 10:04:18.358 WAT %MIVR-STEP_MEDIA_CONTROL-7UNK:Task:26000000343 OutputStep: myExecute
Media
ue,remote
identifier 'HBCUnsuccessfulCallBack' (81) =
clearPrompts/unsuccessfullCallback.wav
identifier 'HBCCallBackNumber' (57) =
telephone.number[telephone.number[07037737911]]
'clearPrompts/unsuccessfullCallback.wav
telephone.number[telephone.number[07037737911]]' to interface
(P[clearPrompts/unsuccessfullCallback.wav] +
com.cisco.prompt.GeneratedPrompttelephone.number[telephone.nu
mber[07037737911]])
com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717 enter OK
id=26000000343
Script
gImpl@c2a717,Type=Interruptible action
flushDTMF=true DTMFBuffer.size=0
isco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCallback.w
av
for
/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCall
back.wav
back.wav
back.wav is null done.
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCal
lback.wav' was temporary renamed to
'/opt/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullCal
lback.wav'
1757657: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7UNDEFINED_GENERATED_PROMPT:Undefined generated prompt: Generated
Prompt=telephone.number[telephone.number[07037737911]],Language=e
n_US,Exception=com.cisco.prompt.PromptArgumentFormatException:
invalid digit: t
1757658: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7EXCEPTION:com.cisco.prompt.PromptArgumentFormatException: invalid
digit: t
1757659: Aug 05 10:04:18.358 WAT %MIVR-PROMPT_MGR-7-EXCEPTION:
at
com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.g
etPlayable(GenericTelephoneNumberGenerator.java:136)
at
com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.a
ppendTo(GenericTelephoneNumberGenerator.java:208)
at
com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl
.java:2425)
at
com.cisco.prompt.GeneratedPrompt.appendTo(GeneratedPrompt.java:55
1)
at
com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.j
ava:169)
at
com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl
.java:165)
at
com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromp
tDialogImpl.java:129)
at
com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run
(ApplicationManagerImpl.java:7757)
at
com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptibl
e(ApplicationManagerImpl.java:7560)
at
com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java
:632)
at
com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPr
omptDialogImpl.java:77)
at
com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)
at
com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)
at
141)
at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
at
sk.java:494)
at
at
at
ava:360)
at
at
at
kManager.java:416)
at
.java:371)
at
skManager.java:589)
at
at
StubImpl.java:486)
at
StubImpl.java:762)
at
Executor.java:776)
at
at
.java:853)
1757689: Aug 05 10:04:18.359 WAT %MIVR-LIB_MEDIA-3PROMPT_ERROR_IGNORED:Prompt error ignored:
Exception=com.cisco.prompt.PromptArgumentFormatException: invalid
digit: t
msg: class
Contact-1

on com.cisco.wf.subsystems.rmcm.Contact$1@16811dd at Mon Aug 05
10:04:18 WAT 2013
10:04:18 WAT 2013
Class=class
Class=class
anager@15ebe2d
Class=class
Class=class
sockets }
Facility=ICD_CTI,Executor id=SOCKET,Thread=MIVR_ICD_CTI_SOCKET122-61319,Thread priority=5,Original

MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F8 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
2E 31 30 36 2E 32 33 00
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
..9002.
MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F8 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
2E 31 30 36 2E 32 33 00
..9002.

1757741: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3EXCEPTION:com.cisco.prompt.PromptArgumentFormatException: invalid
digit: t
MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F8 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
2E 31 30 36 2E 32 33 00
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
..9002.
1757743: Aug 05 10:04:18.361 WAT %MIVR-LIB_MEDIA-3-EXCEPTION:
at
com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.g
etPlayable(GenericTelephoneNumberGenerator.java:136)
at
com.cisco.prompt.impl.gen.phone.GenericTelephoneNumberGenerator.a
ppendTo(GenericTelephoneNumberGenerator.java:208)
at
com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl
.java:2425)
at
com.cisco.prompt.GeneratedPrompt.appendTo(GeneratedPrompt.java:55
1)
at
com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.j
ava:169)
at
com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl
.java:165)
at
at
at
at
:632)

at
at
at
at
141)
at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
at
sk.java:494)
MHDR:
0000: 00 00 00 37 00 00 00 74
...7...t
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 50 F8 00 00 00
00 ..........P.....
0010: 00 00 00 01 00 01 00 00
00 14 00 03 00 00 01
00 ................
0020: 06 0C 51 0C 31 30 2E 30
2E 31 30 36 2E 32 33 00
..Q.10.0.106.23.
0030: 19 05 39 30 30 32 00
..9002.
at
at
at
ava:360)
at
at
at
kManager.java:416)
at
.java:371)
at
skManager.java:589)
at
at
StubImpl.java:486)
at
StubImpl.java:762)
at
Executor.java:776)
at
at
.java:853)
/common/cisco/uccx/Prompts/user/en_US/clearPrompts/unsuccessfullC
allback.wav
called.
1757802: Aug 05 10:04:18.408 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SOCKET_MGR,Executor
id=GC,Mnemonic=AXL_SOCKET_POOL,Thread=MIVR_SOCKET_MGR_GC-15-0AXL_SOCKET_POOL,Thread priority=4,Time=30008
1757803: Aug 05 10:04:18.408 WAT %MIVR-SOCKET_MGR-7-UNK:Executor
id=GC,Mnemonic=AXL_SOCKET_POOL,Executor
type=null,Thread=MIVR_SOCKET_MGR_GC-15-0-AXL_SOCKET_POOL,Thread
1757804: Aug 05 10:04:18.408 WAT %MIVR-LIB_AXL-7UNK:PooledAllocator.keepAliveClockDaemon.run() id=AXL_SOCKET_POOL

1757805: Aug 05 10:04:18.408 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,SubFacility=SOCKET_MGR,Executor
id=GC,Mnemonic=AXL_SOCKET_POOL,Time=30000
1757807: Aug 05 10:04:18.408 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SOCKET_MGR,Executor
id=GC,Mnemonic=AXL_SOCKET_POOL,Thread=MIVR_SOCKET_MGR_GC-150,Thread priority=4,Time=30008
type=null,Thread=MIVR_SOCKET_MGR_GC-15-0,Thread
1757809: Aug 05 10:04:18.683 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=FILE_MGR,Executor
id=MONITOR,Mnemonic=MONITOR_STATE,Thread=MIVR_FILE_MGR_MONITOR27-0-MONITOR_STATE,Thread priority=4,Time=1177039890
1757810: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:Executor
id=MONITOR,Mnemonic=MONITOR_STATE,Executor
type=null,Thread=MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE,Thread
1757811: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0MONITOR_STATE:DbMgr:ChangeState
1757812: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:Check state
of db:db_cra_repository
1757813: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0MONITOR_STATE:DbAccess:isInitialized:Info:datasource initialize connection not created yet
1757814: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0MONITOR_STATE:db_cra_repository:initialized
1757815: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0MONITOR_STATE:DbMgr:ChangeState:done
1757816: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0-MONITOR_STATE:value of

Constructing:false
bDataStoreInitialized:true
bSyncThreadsCreated:true
bClasspathSyncDone:true
1757820: Aug 05 10:04:18.683 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=FILE_MGR,Executor
id=MONITOR,Mnemonic=MONITOR_STATE,Thread=MIVR_FILE_MGR_MONITOR27-0,Thread priority=4,Time=1177039890
1757821: Aug 05 10:04:18.683 WAT %MIVR-FILE_MGR-7UNK:THREAD:MIVR_FILE_MGR_MONITOR-27-0:Executor trace:
Action=CMD_DONE,Executor
id=MONITOR,Mnemonic=MONITOR_STATE,Executor
type=null,Thread=MIVR_FILE_MGR_MONITOR-27-0,Thread
id=WRITER,Mnemonic=SET,Thread=MIVR_CRA_HRDM_WRITER-86-0-
SET,Thread priority=5,Time=1177034784

Unknown event1548/1
callChangedEvent

Unknown event1548/1
CallCtlTermConnDroppedEv 1548/1
Unknown event1548/1
CallInvalidEv 1548/1
1757862: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call
16778764 [1548/1] and agent agent_2
1548/1 9002
agent agent_2
Type:IAQ(Normal)
1757869: Aug 05 10:04:20.935 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CallInvalidEv received for
call:16778764 [1548/1]
msg: SessionTerminatedMsg (Rsrc:agent_2 ID:1548/1 Type:IAQ
Cause:DROPPED Abort Exception:null)
agent_2.processSessionTerminatedMsg(SessionTerminatedMsg
(Rsrc:agent_2 ID:1548/1 Type:IAQ Cause:DROPPED Abort
Exception:null))
agent_2 .setDeviceState(DEVICE_IDLE) from DEVICE_TALKING
1757874: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Contact:1548/1
isConnected: true
callChangedEvent
Unknown event1548/1

callChangedEvent
1757881: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:in
processSessionTerminated, removing contact 1548/1 from agent
agent_2's contacts table
16778764[1548/1] (260) .removeConnectedResource(agent_2)
16778764[1548/1] has connectedResources: []
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqM
sg Contact290
1757886: Aug 05 10:04:20.936 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processRsrcDisconnectedEvReqMsg(167787
64 [1548/1], agent_2, IAQ, acmiCallType -1, Mon Aug 05 10:04:20
WAT 2013)
Resource:agent_2
ContactRsrcDisconnectedEvent Resource Rsrc Name:agent_2 agent_2
ID:agent_2 IAQ Extn:9002 contact type IAQ session 4000000306
session seq num 1
1757890: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7-UNK:Resource
agent_2 .removeContact(1548/1)
05 10:04:20 WAT 2013
1757893: Aug 05 10:04:20.936 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for
resource:agent_2
for event:
com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on
10:04:20 WAT 2013
05 10:04:20 WAT 2013
05 10:04:20 WAT 2013,Queue Time=0
Resource:agent_2
1757901: Aug 05 10:04:20.936 WAT %MIVR-ICD_RTDM-7UNK:rsrcDisconnected - contact: 16778764, resource: agent_2
Contact Type:IAQ
flag is turned off
flag is turned off
flag is turned off
flag is turned off
flag is turned off
flag is turned off
flag is turned off
flag is turned off
flag is turned off
flag is turned off
1757912: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7UNK:contactRsrcDisconnected - contactID: 16778764, sessionSeqNr:

1, sessionID: 4000000306, nodeID: 1, resource: Rsrc Name:agent_2
agent_2 ID:agent_2 IAQ Extn:9002
1757913: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7UNK:contactIVRDisconnected : WE FOUND the CCDR
1757914: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7UNK:contactRsrcDisconnected - NOT reservationCall
1757915: Aug 05 10:04:20.937 WAT %MIVR-CRA_HRDM-7UNK:contactRsrcDisconnected - acdr.getStateEvent() returns FALSE
and agent is not KW
CCDR: sessionID=4000000306, sessionSeqNum=1, nodeID=1,
contactID=16778764, contactType=3, contactDisposition=1,
dispositionReason=, profileID=1, originatorType=3, originatorID=1, originatorDN=Unknown, destinationType=2, destinationID=-1,
destinationDN=0052,
NE_OFFSET=0,DST_OFFSET=0], endDateTime=null, gmtOffset=60,
connectTime=-1, calledNumber=9008, origCalledNumber=9008,
transfer=false, conference=false, redirect=false, flowout=false,
applicationID=3, applicationName=MessageCallback,
customVariable10=, accountNumber=, callerEnteredDigits=,
campaignID=-1dialingListID=-1,
OrigProtocolCallRef=000000000000060C02983BDD00000000,
DestProtocolCallRef=, recordPointer: 22850088
1757917: Aug 05 10:04:20.937 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactRsrcDiconnectedEvent
Class=class
MediaId:1548/1 Task:26000000343
Class=class
anager@15ebe2d
1757922: Aug 05 10:04:20.937 WAT %MIVR-SS_RM-7UNK:RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received
1757924: Aug 05 10:04:20.937 WAT %MIVR-SS_RM-7UNK:Resource.removeContactExtTypeMap(): setting
setCallEventsSentToCTIClients flag true for contact
MediaId:1548/1 Task:26000000343
priority=5,Time=0
1757936: Aug 05 10:04:20.937 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT:
Socket:Socket: null monitoredDeviceDN:9002, connectionCallID:
16778764, monitoredDeviceDN: 9002, releasingDeviceID: 9002,
releasingDeviceType: 76 } to outboundQ
1757937: Aug 05 10:04:20.938 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got ContactRsrcDisconnected
1757938: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7UNK:Resource.removeContactExtTypeMap() removing key for
contact16778764
New State:WORK Old State:IN_SESSION_PENDING_WORK Reason code:0
{ CALL_CONNECTION_CLEARED_EVENT }
priority=5,Time=0

Class=class
monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: [] }
1757948: Aug 05 10:04:20.938 WAT %MIVR-SS_OB-7UNK:OBEventHandler: About to post ContactRsrcDisconnected for
1548/1 ACMICallType = 1
1757949: Aug 05 10:04:20.938 WAT %MIVR-SS_OB-7UNK:OBEventHandler: Not posting ContactRsrcDisconnected to
outboundMsgQ for 1548/1 ACMICallType = 1 because it was an
Inbound call
1757950: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7-UNK:Not Removing
the Contact 1548/1 associated with the resource agent_2
1757951: Aug 05 10:04:20.938 WAT %MIVR-SS_RM-7-UNK:As the state
of the resource is 8
monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: [] to
various sockets }
Contacts:
10:04:20 WAT 2013

1757959: Aug 05 10:04:20.939 WAT %MIVR-ICD_RTDM-7UNK:rsrcStateChanged - resource: agent_2, new state: WORK
10:04:20 WAT 2013
msg: SessionInvalidMsg (ID:1548/1)
monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []} to
socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is : 0
Class=class
1757980: Aug 05 10:04:20.940 WAT %MIVR-SS_CM-7UNK:AgentCallContact 290 and implId 1548/1 moved to Disconnected
state
1757983: Aug 05 10:04:20.941 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Enter setState(), old state=CALL_ANSWERED, new
state=CALL_DISCONNECTEDtreatment=NONE
Class=class
MediaId:1548/1 Task:26000000343 Got ConnDisconnectedEv 9002:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 9002:PT-HBNGInternal:1, events on the AddressCallObserver.
1757990: Aug 05 10:04:20.941 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290: SET.0 = []
Class=class
anager@15ebe2d

= 0, stateDuration = 0, agentstate = WORK, eventreasoncode = 0,
agentID = agent_2, agentExtension = 9002, agentID_Long =
monitoredDeviceDN: 9002, releasingDeviceID: 9002, remasks: []]
state:8
CallCtlTermConnDroppedEv MCB_0060, ConnDisconnectedEv 0060:PTHBNG-Internal:1, CallCtlConnDisconnectedEv 0060:PT-HBNGInternal:1, CallInvalidEv, events on the AddressCallObserver.
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 4C FF FF FF FF 21 05
39 30 30 32 00 19 05 39
.L....!.9002...9
0020: 30 30 32 00
002.
1758008: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(false) - id=-1
1758009: Aug 05 10:04:20.942 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=IN_USE,pendingState=null,groupId=,locked=false]
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
id=-1,Channel implementation id=-1,Old state=IN_USE,New
state=IDLE
IDLE ---> DISPOSED forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=DISPOSED,pendingState=null,groupId=,locked=false]
id=-1,Channel implementation id=-1,Old state=IDLE,New
state=DISPOSED

threads that channel is no longer idleChannelStub[channelClass=com.cisco.call.CallControlChannel,type=n
ull,id=-1,state=DISPOSED,pendingState=null,groupId=,locked=false]
1758015: Aug 05 10:04:20.942 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290: SET.1 = []
removeContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
Class=class
removeContactStub(), id=290, type=Cisco Agent Call, implId=1548/1
Class=class
1758021: Aug 05 10:04:20.943 WAT %MIVR-SS_CM-7UNK:ICDContactAdapter 290 : ContactTerminated received for App FW
contact 290, iefSourceContact is 16778764 [1548/1] (260)
1758024: Aug 05 10:04:20.943 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactTerminated() called.
MediaId:1548/1 Task:26000000343 gets TermConnDroppedEv, meta
code:132, cause code:100
MCB_0060 is DROPPED, 1548/1
type=Cisco ICD
se]
1758034: Aug 05 10:04:20.945 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.clearContact(CallContact[id=290,type=Cisco
Agent
Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=t
rue,handled=true,locale=en_US,aborting=false,app=null,task=null,s
ession=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
ProtocolCallRef=null])
NNECTEDtreatment=NONE,isRemote=false,contactImplId=1548/1,lastCon
tactImplId=1548/1,session=Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
Time=0
removed: CallContact[id=290,type=Cisco Agent
ProtocolCallRef=null] (1 contacts) - id=001-0xee6b2932
693436330],lastSession=Session[id=001-
1758042: Aug 05 10:04:20.945 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=CONTACT_TERMINATED
1758044: Aug 05 10:04:20.946 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.addMapping(1548/1,180000) - id=001-0xee6b2932
1758045: Aug 05 10:04:20.946 WAT %MIVR-SESSION_MGR-7UNK:SessionStub.addMapping(1548/1,180000,[]) - id=001-0xee6b2932
1758047: Aug 05 10:04:20.946 WAT %MIVR-CONTACT_MGR-7-UNK:Contact290:Leave setState(), new state=CALL_DISCONNECTEDtreatment=NONE
msg: class
com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventR
eqMsg Contact290
1758049: Aug 05 10:04:20.946 WAT %MIVR-SS_CM-7UNK:ContactMgrMsgProcessor.processDisconnectedEvReqMsg(16778764
[1548/1], IAQ, Mon Aug 05 10:04:20 WAT 2013)
id=EVENTS,Mnemonic=CONTACT_TERMINATED,Executor
type=Cisco ICD
]
id=EVENTS,Mnemonic=CONTACT_TERMINATED,Thread=MIVR_SS_RTR_EVENTS38-0-CONTACT_TERMINATED,Thread priority=5,Time=3
type=Cisco ICD
alse]
Time=0
type=null,Thread=MIVR_SS_RTR_EVENTS-38-0CONTACT_TERMINATED,Thread priority=5,Original
1758064: Aug 05 10:04:20.947 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactTerminated(). contactTypeName
is Cisco Agent Call
nt=null,state=SESSION_IN_USE,contact=CallContact[id=290,type=Cisc
o Agent
693436330] at Mon Aug 05 10:04:20 WAT 2013
o Agent
693436330] at Mon Aug 05 10:04:20 WAT 2013
1758069: Aug 05 10:04:20.947 WAT %MIVR-SS_RTR-7UNK:CoreReportDataManager.contactTerminated()
getReportingProperty : false contact classa type :
1758072: Aug 05 10:04:20.947 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession(1548/1,null,false,null,false)
type=Cisco ICD
alse]
44c984
MediaId:1548/1 is (re)added to call session mapping in
693436330]
1758076: Aug 05 10:04:20.947 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:Enter setState(), old state=CALL_ANSWERED, new
state=CALL_DISCONNECTED,isRemote=true
tactImplId=1548/1,session=Session[id=001-
o Agent
1758084: Aug 05 10:04:20.948 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288: SET.0 = ['Cisco CTI Port Group #6'.9(1), 'Cisco Media
Channel Group #0'.47(1), 'Cisco Unified CCX Ports'.196(1)]
1758088: Aug 05 10:04:20.948 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession(1548/1,null,false,null,false)
1758094: Aug 05 10:04:20.948 WAT %MIVR-SS_CM-7UNK:ContactEventsGenerator: session 4000000306 .getParent() is
null contactId= 290
1758095: Aug 05 10:04:20.948 WAT %MIVR-SS_CM-7UNK:ContactMgr.removeRmCmContact(1548/1)
16778764[1548/1] (260) .setPostedDisconnected(true)
id=EVENTS,Mnemonic=CONTACT_TERMINATED,Thread=MIVR_SS_RTR_EVENTS38-0,Thread priority=5,Time=4
ContactDisconnectedEvent contact type IAQ, session 4000000306,
session seq num 1, rejReason 2, abortReason null

for event:
com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on
10:04:20 WAT 2013
1758104: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7UNK:ContactDisconnected - contact: 16778764 removing contact from
contactNONIAQTable table
isHandled: true esds size: 1 wasQueued: false
flag is turned off
flag is turned off
flag is turned off
flag is turned off
flag is turned off
1758111: Aug 05 10:04:20.949 WAT %MIVR-ICD_RTDM-7UNK:contactDisconnected - contact: 16778764 removed from table
1758112: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected - contactID: 16778764, sessionSeqNr: 1,
1758113: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE FOUND the CCDR
1758114: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:HRDMorigProtocolCallRef=null
1758116: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : setting contactDisposition to HANDLED
because the context says it is HANDLED

1758118: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE FOUND the CRDR
1758119: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected : WE FOUND the ACDR
1758120: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:contactDisconnected - acdr.getStateEvent() returns FALSE and
agent is not KW
1758122: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:HRDM.writeCR_CQDRBucket(<16778764,1>)
1758123: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:writeCRDRToDatabase:
CRDR: sessionID=4000000306, sessionSeqNum=1, nodeID=1,
contactID=16778764
10970711
1758125: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:writeCQDRToDatabase
1758126: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:CRDRs/CQDRs
Out of Bucket(<16778764,1>)
1758127: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:HRDM.removeCR_CQDRBucket(<16778764,1>)
1758128: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7-UNK:CRDR, CQDRs
out of table 83: (16778764, 1)
1758130: Aug 05 10:04:20.949 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<16778764,0>) returning null because
CR_CQDRBucket was null
1758131: Aug 05 10:04:20.949 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got contactDisconnectedEvent
be dispatched to:
1758134: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket:
null monitoredDeviceDN:, connectionCallID: 16778764,
localConnectionState: 0, eventCause: 1014, connectionDeviceID: }
to outboundQ
1758135: Aug 05 10:04:20.950 WAT %MIVR-ICD_CTI-7UNK:EventHandler:got ContactDisconnected
be dispatched to:
o Agent
44c984

o Agent
10:04:20 WAT 2013
1758150: Aug 05 10:04:20.950 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(true) - id=47, non-dynamic
1758152: Aug 05 10:04:20.950 WAT %MIVR-SESSION_MGR-7-
UNK:SessionStub.checkForDispose() - id=001-0xee6b2932
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 4C FF FF FF FF 21 05
39 30 30 32 00 19 05 39
.L....!.9002...9
0020: 30 30 32 00
002.
10:04:20 WAT 2013
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 4C FF FF FF FF 21 05
39 30 30 32 00 19 05 39
.L....!.9002...9
0020: 30 30 32 00
002.
1758167: Aug 05 10:04:20.951 WAT %MIVR-SS_RM-7-UNK:session
4000000306 .getParent() is null in SessionInvalidMsg for RmCm
contact 16778764 [1548/1] (260)
1758172: Aug 05 10:04:20.952 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor id=NOTIFY,Mnemonic=NOTIFY_IDLE
Class=class
Class=class
anager@15ebe2d
Class=class
Class=class
msg: class
Contact-1
1758181: Aug 05 10:04:20.952 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=CHANNEL_MGR,Executor
priority=5,Original Thread=ExecutorManagerImpl.pool-391
1758182: Aug 05 10:04:20.952 WAT %MIVR-SS_CM-7-
UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1
TIFY-7-196,Thread priority=5,Original
msg: class
Contact-1
Facility=MIVR,Sub-Facility=CHANNEL_MGR,Executor
on com.cisco.wf.subsystems.rmcm.Contact$1@73dde7 at Mon Aug 05
10:04:20 WAT 2013
TIFY-7-196,Thread priority=7,Original Thread=null,Original thread
1758193: Aug 05 10:04:20.953 WAT %MIVR-SS_CM-7-
UNK:ContactMgrMsgProcessor.processRsrcRTPStoppedEvReqMsg(-1
1758194: Aug 05 10:04:20.953 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:notifyIdle(false) - id=9
10:04:20 WAT 2013
connectionCallID: -1, connectionDeviceID: 9002, clientAddress:
0 } to outboundQ
1758204: Aug 05 10:04:20.953 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=9,state=IN_USE,pendingState=null,groupId=6,locked=false]
Class=class
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Class=com.cisco.call.CallControlChannel,Channel Type=Cisco CTI
Port,Channel id=9,Channel implementation id=0060,Old
Class=class
anager@15ebe2d
UNK:GrpStubImpl:notifyChannelStateChange - state change recvd

from:
ChannelStub[channelClass=com.cisco.call.CallControlChannel,type=C
isco CTI
Port,id=9,state=IDLE,pendingState=null,groupId=6,locked=true]
on com.cisco.wf.subsystems.rmcm.Contact$1@18e9905 at Mon Aug 05
10:04:20 WAT 2013
10:04:20 WAT 2013
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7196-NOTIFY_IDLE,Thread priority=7,Time=3
Class=class
Class=class
anager@15ebe2d
Class=class
1758224: Aug 05 10:04:20.954 WAT %MIVR-SS_RM-7-UNK:call control
channel idle event (id:0060)
Class=class
IN_USE ---> IDLE forGroupStub[channelClass=com.cisco.crs.jtapi.JTAPICallControlChanne
l,type=Cisco CTI Port,id=6,name=6,state=IN_SERVICE,channel=10]
connectionCallID: -1, connectionDeviceID: 9002, clientAddress:
0 } to outboundQ
1758232: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco CTI Port
Group #6'.9(1)(1)]
1758235: Aug 05 10:04:20.954 WAT %MIVR-SS_CM-7UNK:CTIPort.setState(id=0): new state: 2 old state: 1
1758236: Aug 05 10:04:20.954 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco CTI Port Group
#6'.9(1)(1)
UNK:ChStubImpl:releaseChannelLock() - channel lock

releasedChannelStub[channelClass=com.cisco.call.CallControlChanne
l,type=Cisco CTI
1758239: Aug 05 10:04:20.954 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288: SET.1 = ['Cisco Media Channel Group #0'.47(1), 'Cisco
Unified CCX Ports'.196(1)]
Call,implId=1548/1,active=false,state=CALL_DISCONNECTED,inbound=f
alse,handled=false,locale=en_US,aborting=false,app=App[name=HBNGM
Script
10:04:20 WAT 2013
Script
10:04:20 WAT 2013
Script
Script
Class=class
com.cisco.wf.subsystems.rmcm.RsrcMgr$3,Listener=com.cisco.wf.subs
ystems.rmcm.RsrcMgr$3@b3f6c2
Script
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196-NOTIFY_IDLE,Thread
Class=class
Class=class
1758255: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:Task:
26000000343 is no longer managing contact:
Script
nsferring=false,disconnecting=false]
1758256: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:schedule to
inject a contact inactive interruption into application task for
Task id=26000000343:
Exception=com.cisco.app.impl.ContactInactiveInterruption: Contact
id: 288, Contact terminated remotely

1758257: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact
com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.removeContact(
ApplicationManagerImpl.java:4438)
com.cisco.app.ApplicationBridge.removeContact(ApplicationBridge.j
ava:353)
com.cisco.contact.impl.ContactStubImpl.setToFinalState(ContactStu
bImpl.java:859)
com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.j
ava:1006)
com.cisco.contact.Contact.setState(Contact.java:1063)
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.setState(TAP
IPortGroup.java:18754)
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.abandoned(TA
PIPortGroup.java:18446)
com.cisco.wf.subsystems.jtapi.TAPIPortGroup$CallImpl.access$11000
(TAPIPortGroup.java:16974)
pl$10.run(TAPIPortGroup.java:12404)
StubImpl.java:486)
StubImpl.java:762)
EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(Queue
dExecutor.java:137)
.java:853)
1758273: Aug 05 10:04:20.955 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=APP_MGR,Executor
id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT
1758274: Aug 05 10:04:20.955 WAT %MIVR-APP_MGR-7-UNK:Executor

id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Executor
1758275: Aug 05 10:04:20.955 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=APP_MGR,Executor id=TASK,Thread=MIVR_APP_MGR_TASK-3109,Thread priority=5,Original Thread=ExecutorManagerImpl.pool393
id=TASK,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_APP_MGR_TASK3-109,Thread priority=5,Original Thread=ExecutorManagerImpl.pool393,Original thread priority=null,Time=null,Exception=null
Facility=MIVR,Sub-Facility=APP_MGR,Executor
id=TASK,Thread=MIVR_APP_MGR_TASK-3-109,Thread priority=4,Original
thread priority=5
id=TASK,Mnemonic=null,Executor
type=com.cisco.executor.PooledExecutor,Thread=MIVR_APP_MGR_TASK3-109,Thread priority=4,Original Thread=null,Original thread
1758279: Aug 05 10:04:20.956 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=APP_MGR,Executor
id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Thread=MIVR_APP_MGR_TASK
-3-109-CONTACT_INACTIVE_INJECT,Thread priority=4,Time=1
type=null,Thread=MIVR_APP_MGR_TASK-3-109CONTACT_INACTIVE_INJECT,Thread priority=4,Original
socket: Socket[addr=10.0.104.135,port=50937,localport=12028] is :
1
agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1,
numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]] }
Socket To AgentInfo
Mask: 16 - Sockets:
Mask: 1 - Sockets:
agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1,
numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0,
sockets }
1758296: Aug 05 10:04:20.957 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:Delaying posting of final event for 5000 msecs
1758297: Aug 05 10:04:20.957 WAT %MIVR-APP_MGR-7-UNK:request to
inject an exception into application task for Task
id=26000000343:
skillGroupPriority=0, agentstate=WORK_NOT_READY,
NNECTED,isRemote=true,task=AppTask[id=0x60db88557,time=1375693353
Script
NG Contact
JTAPI
Script
mote=true,contactImplId=1548/1,lastContactImplId=1548/1,session=S
ession[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
Script
2013,Queue Time=0

1758302: Aug 05 10:04:20.957 WAT %MIVR-EXECUTOR_MGR-7EXECUTE_CMD_AFTER:Execute command after: Facility=MIVR,SubFacility=CONTACT_MGR,Executor
id=CLOCK,Mnemonic=FINAL_EVENT_288,Time=5000
1758304: Aug 05 10:04:20.957 WAT %MIVR-CONTACT_MGR-7-UNK:Executor
id=CLOCK,Mnemonic=FINAL_EVENT_288,Executor
ava:353)
NNECTED,isRemote=true,task=AppTask[id=0x60db88557,time=1375693353
Script
NG Contact
Center,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-
5ff2e1b781ac,cmPresenceGroupName=Standard Presence
JTAPI
Script
mote=true,contactImplId=1548/1,lastContactImplId=1548/1,session=S
ession[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
Script
1758312: Aug 05 10:04:20.957 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.clearContact(JTAPICallContact[id=288,type=Cisc
o JTAPI
Script
nsferring=false,disconnecting=false])
removed: JTAPICallContact[id=288,type=Cisco JTAPI
Script
nsferring=false,disconnecting=false] (0 contacts) - id=0010xee6b2932
bImpl.java:859)
1758315: Aug 05 10:04:20.957 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl:handleIdleTransition - channel currently InUse removing channel from contactChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=47,state=IN_USE,pendingState=null,groupId=0,locked=fal
se]
ava:1006)
MHDR:
0000: 00 00 00 24 00 00 00 0E
...$....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 4C FF FF FF FF 21 05
39 30 30 32 00 19 05 39
.L....!.9002...9
0020: 30 30 32 00
002.
16778764 }
skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY,
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]
IN_USE ---> IDLE forChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
]
Channel=null,Channel Class=com.cisco.dialog.DialogChannel,Channel
Type=Cisco Media Channel,Channel id=47,Channel implementation
id=47,Old state=IN_USE,New state=IDLE

MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
05 ................
0010: 00 00 00 00 FF FF FF FF
05 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
are still 1 children - id=001-0xee6b2932
1758335: Aug 05 10:04:20.961 WAT %MIVR-CONTACT_MGR-7-UNK:Contact288:Leave setState(), new state=CALL_DISCONNECTED,isRemote=true
1758337: Aug 05 10:04:20.961 WAT %MIVR-SS_TEL-7UNK:Call.abandoned() JTAPICallContact[id=288,type=Cisco JTAPI
Script
nsferring=false,disconnecting=false]
MediaId:1548/1 Task:26000000343, released TP[type=Cisco CTI
Port,id=9,implId=0060,active=false,state=IDLE] from 0000, and
releasing udpPort 24944

MediaId:1548/1 Task:26000000343
com.cisco.jtapi.TermObservationEndedEvImpl received
StubImpl.java:486)
StubImpl.java:762)
dExecutor.java:137)
.java:853)
1758347: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-UNK:acquiring
1758348: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-UNK:lock
acquired for Task id=26000000343
1758349: Aug 05 10:04:20.961 WAT %MIVR-APP_MGR-7-UNK:we can
interrupt so register our exception as the current pending one
for Task id=26000000343
1758350: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7INTERRUPTING_TASK:Application task is interrupting:
Script
id=26000000343,Interruption=com.cisco.app.impl.ContactInactiveInt
erruption: Contact id: 288, Contact terminated remotely
ava:353)
bImpl.java:859)
ava:1006)
StubImpl.java:486)
StubImpl.java:762)
dExecutor.java:137)
.java:853)
1758367: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7-UNK:action stack
is not empty so get the first one to try to inject in it for Task
id=26000000343
1758368: Aug 05 10:04:20.962 WAT %MIVR-APP_MGR-7UNK:interruptible action is entering interrupt() for Task
id=26000000343:
ava:353)
bImpl.java:859)
ava:1006)
StubImpl.java:486)
StubImpl.java:762)
dExecutor.java:137)
.java:853)
1758385: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7UNK:interruptible action is not yet done so interrupting for Task
id=26000000343
1758386: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7-UNK:interrupting
real action for Task id=26000000343
1758387: Aug 05 10:04:20.963 WAT %MIVR-APP_MGR-7UNK:interruptible action is:
com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717 for Task
id=26000000343
1758388: Aug 05 10:04:20.963 WAT %MIVR-SS_CMT-7-UNK:--------com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717::interrup
t ... com.cisco.app.impl.ContactInactiveInterruption: Contact id:
288, Contact terminated remotely
type=Cisco ICD
se]
finished=false
=Cisco JTAPI
Script
nsferring=false,disconnecting=false],seqNum=0] on Session[id=0010xee6b2932,parent=null,active=true,state=SESSION_IN_USE,time=1375
693436330] at Mon Aug 05 10:04:20 WAT 2013
=Cisco JTAPI
Script
=Cisco JTAPI
Script
693436330] at Mon Aug 05 10:04:20 WAT 2013
Facility=SS_RTR,Executor
=Cisco JTAPI
Script
44c984
=Cisco JTAPI
Script
type=Cisco ICD
]
type=Cisco ICD
alse]
type=Cisco ICD
alse]


0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]
1758436: Aug 05 10:04:20.965 WAT %MIVR-ICD_CTI-7UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT }
MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
05 ................
0010: 00 00 00 00 FF FF FF FF
05 ................
0020: 00 00 00 00 00 01 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
32 ............9002
0040: 00 05 08 61 67 65 6E 74
...agent_2...age
0050: 6E 74 5F 32 00
00 00 00 00 00 00 00
00 00 04 05 39 30 30
5F 32 00 C2 08 61 67 65
nt_2.

connectionDeviceID: , remasks: [] }
connectionDeviceID: , remasks: [] to various sockets }
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]

MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
05 ................
0010: 00 00 00 00 FF FF FF FF
05 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
0, 0, 0, 1], reqAgentMask=[0, 0, 0, 0, 0, 0, 0, 14]]]

MHDR:
0000: 00 00 00 55 00 00 00 1E
...U....
MDATA:
0000: 00 00 00 00 00 00 00 01
00 00 00 00 00 15 00
05 ................
0010: 00 00 00 00 FF FF FF FF
05 ................
0020: 00 00 00 00 00 01 00 00
00 00 00 00 00 00 00
00 ................
0030: 00 00 00 00 00 00 00 01
00 00 04 05 39 30 30
32 ............9002
0040: 00 05 08 61 67 65 6E 74
5F 32 00 C2 08 61 67 65
...agent_2...age
0050: 6E 74 5F 32 00
nt_2.
MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 00 03 F6 19 01 00
.......

MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 00 03 F6 19 01 00
.......
ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress: 0
}
to various sockets }
ConnectionCallID: -1, ConnectioinDeviceID: 9002, ClientAddress:
0} to socket: Socket[addr=10.0.2.7,port=51833,localport=12028] is
: 1
MHDR:
0000: 00 00 00 17 00 00 00 0D
........
MDATA:
0000: 00 00 00 00 00 00 00 01
00 15 00 00 01 00 06
0C ................
0010: 00 00 03 F6 19 01 00
.......
: 1
ConnectionDeviceIDType: 0, ConnectionCallID: -1,
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: FF FF FF FF 51 02 30 00
....Q.0...9002.
19 05 39 30 30 32 00

1758531: Aug 05 10:04:20.974 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IDLE MDC::abort wait,
dialog=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717
appId=5 confId=197 parId=0 -> finalize rtprecorder
terminated with an exception for Task id=26000000343
1758536: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:done
interrupting real action for Task id=26000000343
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: FF FF FF FF 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
Script
gImpl@c2a717,Type=Interruptible action
id=26000000343
1758540: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:waiting for
the task to be done or the interruption to be cleared for Task
id=26000000343
id=26000000343
id=26000000343
1758543: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:action is
now done or interruption is now cleared for Task id=26000000343
1758544: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:currently
not interruptible as there are no interruptible actions on the
stack for Task id=26000000343
1758545: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:releasing
1758546: Aug 05 10:04:20.975 WAT %MIVR-APP_MGR-7-UNK:adding
exception to pending list for Task id=26000000343:
EXCEPTION:com.cisco.app.impl.ContactInactiveInterruption: Contact
ava:353)
: 0
<-
RTP_STOPPED_EVENT[length=-1 type=RTP_STOPPED_EVENT, MonitorID:

MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: FF FF FF FF 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
bImpl.java:859)
1758562: Aug 05 10:04:20.976 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IDLE MDC::clear
com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@c2a717
abortWaiting=true
1758563: Aug 05 10:04:20.976 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IDLE MDC::clear
abortWaiting.notify()
1758564: Aug 05 10:04:20.977 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IDLE MDC::abort: return after
waiting
1758565: Aug 05 10:04:20.977 WAT %MIVR-SS_CMT-7UNK:MediaDialogChannel id=47,state=IDLE MediaManager resetted.
ava:1006)
EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_CMT,Executor id=CMT_STREAM_CLOSER,Mnemonic=RTP_CLOSE

1758577: Aug 05 10:04:20.977 WAT %MIVR-EXECUTOR_MGR-7THREAD_ALLOCATED:Thread allocated: Facility=MIVR,SubFacility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126205,Thread priority=5,Original Thread=ExecutorManagerImpl.pool392
StubImpl.java:486)
Facility=MIVR,Sub-Facility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126205,Thread priority=7,Original thread priority=5
0} to socket:
StubImpl.java:762)
dExecutor.java:137)
Thread=null,Original thread priority=5,Time=null,Exception=null
from:
ChannelStub[channelClass=com.cisco.dialog.DialogChannel,type=Cisc
o Media
Channel,id=47,state=IDLE,pendingState=null,groupId=0,locked=true]
}
1758598: Aug 05 10:04:20.978 WAT %MIVR-EXECUTOR_MGR-7CMD_RUN:Running command: Facility=MIVR,SubFacility=SS_CMT,Executor
REAM_CLOSER-126-205-RTP_CLOSE,Thread priority=7,Time=1
to various sockets }
.java:853)
type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205RTP_CLOSE,Thread priority=7,Original Thread=null,Original thread
IN_USE ---> IDLE forGroupStub[channelClass=com.cisco.wf.subsystems.cmt.CMTDialogChann
elImpl,type=Cisco Media
Channel,id=0,name=0,state=IN_SERVICE,channel=50]
Script
id=26000000343,Step id=25870,Step
Prompt (outboundCallContact, HBCUnsuccessfulCallBack +
HBCCallBackNumber),Exception=com.cisco.contact.ContactInactiveExc
eption: Contact id: 288, Channel id: 47, Contact is in
Terminated/Connected state

1758606: Aug 05 10:04:20.978 WAT %MIVR-APP_MGR-7EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id:
288, Channel id: 47, Contact is in Terminated/Connected state
contactId=288, contactImplId=1548/1 -> PromptPlayer::closeStream
1758611: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits(skip=false) - old=['Cisco Media
Channel Group #0'.47(1)(1), 'Cisco Unified CCX Ports'.196(1)(1)]
1758613: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco Media Channel
Group #0'.47(1)(1)
releasedChannelStub[channelClass=com.cisco.dialog.DialogChannel,t
ype=Cisco Media
]
1758616: Aug 05 10:04:20.978 WAT %MIVR-CHANNEL_MGR-7UNK:ChStubImpl::setPermits - releasing: 'Cisco Unified CCX
Ports'.196(1)(1)

MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 00 00
00 ................
0010: FF FF FF FF 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
closeStream: driverStream.endStreaming calling on
com.cisco.dialog.AbstractDialogObject.isAborted(AbstractDialogObj
ect.java:66)
id=NOTIFY,Mnemonic=NOTIFY_IDLE,Thread=MIVR_CHANNEL_MGR_NOTIFY-7196,Thread priority=7,Time=28
type=null,Thread=MIVR_CHANNEL_MGR_NOTIFY-7-196,Thread

1758632: Aug 05 10:04:20.979 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=APP_MGR,Executor
id=TASK,Mnemonic=CONTACT_INACTIVE_INJECT,Thread=MIVR_APP_MGR_TASK
-3-109,Thread priority=4,Time=23
:632)
141)
sk.java:494)
: 1
ava:360)
kManager.java:416)
.java:371)
: 0
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
type=null,Thread=MIVR_ICD_CTI_SOCKET-138-11430-
PROCESS_CTI_MGR_EVENT,Thread priority=5,Original
.java:853)
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: FF FF FF FF 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor

MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: FF FF FF FF 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
1758688: Aug 05 10:04:20.985 WAT %MIVR-APP_MGR-7-EXCEPTION:Caused
by: com.cisco.contact.ContactInactiveException: Contact id: 288,
Channel id: 47, Contact is in Terminated/Connected state
bImpl.java:814)
: 1
ava:1006)

0} to socket:
StubImpl.java:486)
StubImpl.java:762)
dExecutor.java:137)
1758707: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-EXCEPTION: ... 1
more
type=null,Thread=MIVR_APP_MGR_TASK-3-109,Thread
check for interruption before executing step: ExceptionCIE: /*
Label ExceptionCIE */,Task Id=26000000343
1758712: Aug 05 10:04:20.986 WAT %MIVR-APP_MGR-7-UNK:Clearing
interruption for Task id=26000000343:
ava:353)
bImpl.java:859)
ava:1006)
StubImpl.java:486)
StubImpl.java:762)
dExecutor.java:137)
.java:853)
1758729: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:Cleared
interruption is not pending! for Task id=26000000343
1758730: Aug 05 10:04:20.987 WAT %MIVR-APP_MGR-7-UNK:unwrapping
exception interruption from isInterrupting() for Task
id=26000000343
id=26000000343
EXECUTING_STEP:Executing a step:
Script
id=26000000343,Step id=1721,Step
Description=ExceptionCIE: /* Label ExceptionCIE */
Task 26000000343 : ExceptionCIE: /* Label ExceptionCIE */
check for interruption before executing step: Select Resource (-Triggering Contact-- from CSQ) /* Select an available agent ...
*/,Task Id=26000000343

id=26000000343
Script
id=26000000343,Step id=11459,Step
Class=com.cisco.wf.steps.iaq.SelectResourceStep,Step
Description=Select Resource (--Triggering Contact-- from CSQ) /*
Select an available agent ... */
Task 26000000343 : Select Resource (--Triggering Contact-- from
CSQ) /* Select an available agent ... */
1758743: Aug 05 10:04:20.987 WAT %MIVR-STEP_ICD-7UNK:Task:26000000343 SelectResourceStep: Executing-CSQ
SelectResourceStep
1758744: Aug 05 10:04:20.987 WAT %MIVR-CONTACT_MGR-7-UNK:Contact287:getContactClass() returns com.cisco.call.CallContact
1758745: Aug 05 10:04:20.987 WAT %MIVR-CONTACT_MGR-7CONTACT_INVALID_STATE_ERROR:Some action is performed when contact
is in invalid state: Contact=JTAPICallContact[id=287,type=Cisco
JTAPI
Script
ansferring=false,disconnecting=false],Contact
Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Contact id=287,Contact implementation
id=21731/2,Exception=Contact is inactive when geting channel
Script
id=26000000343,Step id=11459,Step
Select an available agent ...
*/,Exception=com.cisco.contact.ContactInactiveException: Contact
id: 287, Contact is inactive when getting channel
287, Contact is inactive when getting channel
com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl
.java:1823)
com.cisco.contact.Contact.getChannel(Contact.java:1527)
com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResour
ceStep.java:288)
com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceS
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step

.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)

1758805: Aug 05 10:04:20.989 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_CMT,Executor
REAM_CLOSER-126-205,Thread priority=7,Time=12
type=null,Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Thread
1758809: Aug 05 10:04:20.989 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=SS_CMT,Executor
id=CMT_STREAM_CLOSER,Thread=ExecutorManagerImpl.pool-392,Thread
priority=7,Original Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: FF FF FF FF 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
Thread=MIVR_SS_CMT_CMT_STREAM_CLOSER-126-205,Original thread
MHDR:
0000: 00 00 00 1F 00 00 00 75
.......u
MDATA:
0000: FF FF FF FF 00 00 00 01
00 00 00 00 00 01 00
00 ................
0010: FF FF FF FF 51 02 30 00
19 05 39 30 30 32 00
....Q.0...9002.
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)

ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343

id=26000000343
Script
id=26000000343,Step id=11459,Step

SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script

Script
id=26000000343,Step id=11459,Step
EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id:

.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)

skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)

id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)

kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep

JTAPI
Script
Script
id=26000000343,Step id=11459,Step

.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343

id=26000000343
Script
id=26000000343,Step id=11459,Step

SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script

Script
id=26000000343,Step id=11459,Step

.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)

StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
1759178: Aug 05 10:04:21.001 WAT %MIVR-LIB_MEDIA-7UNK:RTPDriverSender.run done!!!
finished=true

ceStep.java:288)
1759182: Aug 05 10:04:21.001 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=LIB_MEDIA,Executor
id=RTP,Mnemonic=RTP_SENDER,Thread=MIVR_LIB_MEDIA_RTP-37212,Thread priority=10,Time=24603
1759183: Aug 05 10:04:21.001 WAT %MIVR-LIB_MEDIA-7-UNK:Executor
id=RTP,Mnemonic=RTP_SENDER,Executor
type=null,Thread=MIVR_LIB_MEDIA_RTP-37-212,Thread
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)

StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)

tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)

ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343

id=26000000343
Script
id=26000000343,Step id=11459,Step

SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)

id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343

id=26000000343
Script
id=26000000343,Step id=11459,Step

SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)

.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script

Script
id=26000000343,Step id=11459,Step

.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)

id=26000000343
Script
id=26000000343,Step id=1721,Step

*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343

Script
id=26000000343,Step id=11459,Step
1759585: Aug 05 10:04:21.013 WAT %MIVR-STEP_ICD-7-
UNK:Task:26000000343 SelectResourceStep: Executing-CSQ

SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)

ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)

.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)

id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)

kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep

JTAPI
Script
Script
id=26000000343,Step id=11459,Step

.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
Script
id=26000000343,Step id=11459,Step

SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script

Script
id=26000000343,Step id=11459,Step

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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)

StubImpl.java:762)
Executor.java:776)
.java:853)
id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)

141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
.java:853)

id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)

ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
Script
id=26000000343,Step id=11459,Step

SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
.java:1823)
ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step

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id=26000000343
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id=26000000343,Step id=11459,Step
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JTAPI
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Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
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kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
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id=26000000343,Step id=11459,Step
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JTAPI
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Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
.java:371)
skManager.java:589)

StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
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id=26000000343,Step id=11459,Step
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JTAPI
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Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
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id=26000000343
Script
id=26000000343,Step id=11459,Step
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JTAPI
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Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
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ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343

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id=26000000343,Step id=1721,Step
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id=26000000343,Step id=11459,Step
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id=26000000343,Step id=11459,Step
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Script
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JTAPI
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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JTAPI
Script

Script
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tep.java:238)
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sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)

StubImpl.java:762)
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id=26000000343
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ceStep.java:288)
tep.java:238)

141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
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Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)

ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343

id=26000000343
Script
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Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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id=26000000343
Script
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JTAPI
Script
Script
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tep.java:238)
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sk.java:494)
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kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
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id=26000000343
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Script
Script
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kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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*/,Task Id=26000000343
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tep.java:238)
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kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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*/,Task Id=26000000343
id=26000000343
Script
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JTAPI
Script
Script
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tep.java:238)
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sk.java:494)
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kManager.java:416)
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skManager.java:589)

StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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Script
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Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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Script
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Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)

ava:360)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343

Script
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Script
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skManager.java:589)
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StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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Script
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skManager.java:589)
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StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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Script
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Script
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141)
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ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
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Script
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tep.java:238)
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kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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*/,Task Id=26000000343

id=26000000343
Script
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Script
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ceStep.java:288)
tep.java:238)
141)
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ava:360)
kManager.java:416)

.java:371)
skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
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SelectResourceStep
JTAPI
Script

Script
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ceStep.java:288)
tep.java:238)
141)
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ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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Script
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Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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*/,Task Id=26000000343
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Script
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Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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*/,Task Id=26000000343
id=26000000343

Script
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SelectResourceStep
JTAPI
Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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*/,Task Id=26000000343
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Script
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JTAPI
Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)

.java:853)
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Script
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Script
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JTAPI
Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)

kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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JTAPI
Script
Script
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ceStep.java:288)
tep.java:238)
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sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
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Script
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SelectResourceStep
JTAPI
Script
Script
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343
Script
id=26000000343,Step id=1721,Step
*/,Task Id=26000000343
id=26000000343
Script
id=26000000343,Step id=11459,Step
SelectResourceStep
JTAPI
Script
Script
id=26000000343,Step id=11459,Step
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ceStep.java:288)
tep.java:238)
141)
sk.java:494)
ava:360)
kManager.java:416)
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skManager.java:589)
StubImpl.java:486)
StubImpl.java:762)
Executor.java:776)
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id=26000000343

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Cisco 001 MIVR112

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1753897: Aug 05 10:04:01.

325 WAT %MIVR-LIB_EVENT-7-POSTED_EVENT::

com.cisco.wf.subsystems.rmcm.CallContact@173de48 at Mon Aug 05

connectionCallID: 33576163, releasingDeviceType: 73,

isHandled: false esds size: 1 wasQueued: false

connectionCallID: 33576163, releasingDeviceType: 73,

contactDisposition=1, dispositionReason=, profileID=1,

1753991: Aug 05 10:04:01.333 WAT %MIVR-ICD_CTI-7-UNK:calculating

1, peripheralType: 21, connectionDeviceIDType: 0,

Socket[addr=10.0.2.7,port=51992,localport=12028] CID: 33576163 }

1754040: Aug 05 10:04:01.335 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor

.pool-275,Thread priority=5,Original Thread=MIVR_ICD_CTI_SOCKET122-61304,Original thread priority=null,Time=null,Exception=null

1754096: Aug 05 10:04:01.336 WAT %MIVR-EXECUTOR_MGR-7THREAD_RELEASED:Thread released: Facility=MIVR,SubFacility=ICD_CTI,Executor

1754106: Aug 05 10:04:01.337 WAT %MIVR-CRA_HRDM-7UNK:writeCQDRToDatabase

priority=5,Original Thread=null,Original thread

1754138: Aug 05 10:04:01.744 WAT %MIVR-HR_MGR-7-UNK:HR record

INSERT_RECORD,Thread priority=5,Original Thread=null,Original

1754224: Aug 05 10:04:01.764 WAT %MIVR-LIB_JASPER-7UNK:Initiating transaction commit

[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message

1754264: Aug 05 10:04:02.549 WAT %MIVR-APP_MGR-7-UNK:No

1754267: Aug 05 10:04:02.549 WAT %MIVR-ENG-7-UNK:Execute step of

[ActiveMQSession {id=ID:M0-BRIMO-8-01-55374-13745164228920:1:1,started=true}] did not receive a message

1754323: Aug 05 10:04:03.752 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ENG,Executor

1754340: Aug 05 10:04:04.193 WAT %MIVR-SS_RM-7-UNK:ESD: 1

UNK:OutboundMessageprocessor : Q size after posting msg :

1754355: Aug 05 10:04:04.194 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :

0:4:1,started=true}] did not receive a message

CMD_RUN:Running command: Facility=MIVR,SubFacility=CRA_HRDM,Executor

[ActiveMQMessageConsumer { value=ID:M0-BRIMO-8-01-553741374516422892-0:4:1:1, started=true }] of session

CMD_DONE:Command completed: Facility=MIVR,SubFacility=CRA_HRDM,Executor

1754420: Aug 05 10:04:05.835 WAT %MIVR-SS_RM-7-UNK:Posting msg

CTIClientSignature=null, agentID=agent_2, agentExtension=9002,

1754504: Aug 05 10:04:06.886 WAT %MIVR-SS_RM-7-UNK:Executor

26000000345 Start interrupting the task.

1754570: Aug 05 10:04:06.891 WAT %MIVR-APP_MGR-7-UNK:sleep

1754582: Aug 05 10:04:06.893 WAT %MIVR-ICD_CTI-7-UNK:Executor

terminated with an exception for Task id=26000000345

maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1,

1754626: Aug 05 10:04:06.896 WAT %MIVR-APP_MGR-7-EXCEPTION: at

1754656: Aug 05 10:04:06.898 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=ICD_CTI,Executor

1754670: Aug 05 10:04:06.898 WAT %MIVR-APP_MGR-7-UNK:checking for

agentInstrument=null, agentID_Long=agent_2, duration=-1,

1754692: Aug 05 10:04:06.899 WAT %MIVR-EXECUTOR_MGR-7CMD_DONE:Command completed: Facility=MIVR,SubFacility=SS_RM,Executor

agentInstrument=null, agentID_Long=agent_2, duration=-1,

1754747: Aug 05 10:04:06.904 WAT %MIVR-LIB_MEDIA-7-UNK:Rec:

1754753: Aug 05 10:04:06.904 WAT %MIVR-ICD_CTI-7-UNK:MsgHandler :

peripheralID=1, sessionID=0, peripheralType=21,

reqMaskFlags=[0, 0, 0, 0, 0, 0, 0, 1], reqCallMask=[0, 0, 0, 0,

EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=SS_RTR,Executor id=EVENTS,Mnemonic=SESSION_CREATED

1754827: Aug 05 10:04:06.907 WAT %MIVR-SESSION_MGR-7-UNK:Clearing

1754892: Aug 05 10:04:06.913 WAT %MIVR-SS_TEL-7-UNK:CallID:288

Facility=SS_TEL,Executor id=TPG_EXE,Thread=MIVR_SS_TEL_TPG_EXE41-2033,Thread priority=5,Original

UNK:OrigCall=CallID:289 MediaId:1548/1 Task:26000000345,

1754983: Aug 05 10:04:06.919 WAT %MIVR-SS_TEL-7-UNK:Executor

1755014: Aug 05 10:04:06.921 WAT %MIVR-SESSION_MGR-7UNK:SessionManager.getSession().updateMapping(1548/1) - id=0010xee6b2932

1755021: Aug 05 10:04:06.921 WAT %MIVR-SS_RM-7UNK:Agent:processSessionOfferedMsgCommon- consultCallId is:1549/1

Invalid=false,cmDescription=HBNG Message Callback

UNK:contactPresented contactType in ccdr is 3

1755072: Aug 05 10:04:06.924 WAT %MIVR-CRA_HRDM-7UNK:HRDM.getLastCRDR(<16778764,1>)

UNK:addToListForRsrcID - CRDR was not yet present

EXECUTE_CMD:Execute command: Facility=MIVR,SubFacility=ICD_CTI,Executor

callVar3: null, callVar4: null, callVar5: null, callVar6: null,

userToUserInfo: null, dialedNumber: null, callerEnteredDigits: