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PROFESSIONAL PROFILE
A supremely motivated administrator and customer service expert with a strong vision,
enthusiasm and an unquenchable thirst to achieve a successful outcome for a
progressive employer. This vision includes devising innovative ideas, practical hands-on
approach, who always perseveres to achieve the best results. Able to collect and analyze
information, digest facts/figures and quickly grasp complex issues. Excellent negotiation
and problem solving skills and swiftly identifies the root of any problem and develops an
effective solution. Proven ability to manage and complete projects to the highest
standard, with a meticulous attention to detail and within agreed deadlines.
OBJECTIVE
Keen to achieve a sustainable position in either in administration or customer service
CAREER SUMMARY
APRIL 2012 - PRESENT
Employer:
Position:
Duties included:
Nilpar International
Office Administrator
Ensuring daily movements of goods and services to East Africa are correctly
and accurately recorded in the Register.
Liaising with the Sales Team in relation to the preparation of estimates for
customers.
Monitoring the progress of new orders and related accessories.
Processing all paperwork associated new and current orders through to final
completion, including the preparation of invoices for export and delivery.
Maintaining accurate stock control records and procedure at all times in
preparation of internal and external audits.
Arranging all imports and exports, completing accurate paperwork, liaising
with freight agents both in the USA and overseas to ensure safe, cost
effective and timely deliveries.
Preparation of letters and relevant documents to customer and external
parties.
Administration of logistics, travel and accommodation requirements for
Sales Team when attending national and international events.
Bank of America
Senior Teller
Responsible for performing a variety of duties to support the
paying and receiving function of the branch office
Providing guidance, on-the-job training, and technical
assistance to entry level Tellers
Coordinating work within the office, as well as with other
departments; reporting pertinent information to the
immediate supervisor;
Responding to inquiries or requests for information and
assisting the immediate supervisor with administrative tasks
to support branch
Keyes Acura
Customer Service Representative
Dealing directly with customers either by telephone
electronically or face to face respond promptly to customer
inquiries
Handling and resolving customer complaints
Obtaining and evaluating all relevant information to handle
product and service inquiries
Providing pricing and delivery information
Performing customer verifications
SKILLS
Driving License
Skills
Full/Clean
Proficient use of MS Office skills, such as creating, opening,
saving and printing documents; inserting and formatting text
and images; and working with tables and footnotes. This
also includes Mail Merge in Word to personalize business
letters for an entire mailing list or creating posters and other
graphic heavy documents in Publisher.
Excellent Excel skills to calculate desired results such as
sales commissions or taxes, creating lists of customers and
entire address books.
This also includes working with
Outlook scheduling appointments, checking mail and
assigning contacts to groups