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Total Quality Management Multiple choice Questions

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Ashish Viswanath

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Q1
1. Match the following:
a) Quality is everyone's responsibility.

1) J.M. Juran

b) Quality means conformance to requirements

2) ISO 9000

c) Quality is fitness for use.

3) Edwards Deming

d) Quality is the degree to which a set of inherent characteristics fulfills requirements.

4) Philip B. Crosby
Answers:

A. a-3, b-4, c-2, d-1

B. a-2, b-4, c-1, d-3
C. a-2, b-4, c-3, d-1
D. a-3, b-4, c-1, d-2
8/15/2014

Q2
Report Work

From the figure displayed below, identify the curves:

A.

1-Costs of prevention, 2-Total quality costs, 3- Failure costs

B.

1- Failure costs, 2-Total quality costs, 3- Costs of appraisal plus prevention

C.

1- Total quality costs, 2- Failure costs, 3- Costs of appraisal plus prevention

D.

1- Total quality costs, 2- Failure costs, 3- Costs of appraisal

8/15/2014

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Q3
3. Identify the odd one:
a) Complaint adjustment expense
b) Warranty charges
c) Rework cost
d) Cost associated with receipt and replacement of
returned defective product.

8/15/2014

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