What problems ANS is facing? What are the causes of the problems?

High turnover
of Nurses and
Staffers

AN
S

Low Morale among and

Nurses
High workload due to inefficient
staffing
Staffers were a separated group from the
organization
got looked down on by
hospital staff

Time
Lag

No proper communication
between Hospitals, Agencies
and Nurses
Unavailability of data for
preferred working hours(shifts)
of majority of nurses leading to
lag in matching

Due to loss in productivity and

Nurses have variations in their
morale of employees
preferences
Lost revenue due to loss of
Nurses worked in multiple agencies at the
hours
same time
The match function used by the staffers
Hard costs due to cancellations
was slow and required a great deal of
were rising
computing power, hence done manually

Unable to fill 1/3rd

of ANS Requests
from Hospitals

Increasing
Costs

Fishbone Diagram for the problems at ANS

Coordination
between
Departments
and its
Operation