Rachel Conconi

675 Butterfield Road Mill Bay, B.C. V0R 2P4

rmconconi@gmail.com 250-709-1777

Summary

Ability to maintain a high level of internal and client confidentiality through working in a
banking environment, consistently updating knowledge on compliance
Proficient in computer technical knowledge extending from Microsoft Word, Access and Excel
2013, to HTML and JavaScript web coding through intensive computer science courses
Excellent oral, written and interpersonal communication skills achieved through managing my
own business and representing myself professionally at all times
Ability to work under pressure and maintain the highest level of accuracy while working at the
fast-faced downtown Victoria Scotiabank with a wide range of clientele
Thorough understanding of service excellence obtained through a university specialization in
Service Quality Management and experience working as a Scotiabank teller

Education

Bachelor of Commerce, University of Victoria

September 2011 August 2015
o Peter B. Gustavson School of Business: Entrepreneurship and Service Management
Related Courses
o Economic Public Policy, Corporate Finance, Financial and Managerial Accounting,
Business for Sustainability, Finite Mathematics, Business Statistics, Calculus I, II & III
Canadian Securities Course, Canadian Securities Institute
October 2014

Experience
Financial Advisor, Scotiabank Victoria Main Branch, Co-op

May 2014 January 2015

Increased client financial wellbeing by building strong rapport and ensuring they are set up with
the appropriate products based on their financial situation in order to maximize their wealth
Contributed to a positive work environment by assisting coworkers wherever possible,
participating in outside of work activities with coworkers, and internal games and competitions
Remained up to date on Know Your Customer standard of conduct, compliance regulations,
branch policies and procedures at all times

Customer Service Representative, Scotiabank Various branches

Executed the highest level of confidentiality with all client and banking information by shredding
or locking files at all times, as well as never revealing any information to those who are not
authorized persons; this allowed my supervisors and clients to have complete trust in my actions
Provided consistent and reliable accuracy in all transactions and processes; this allowed for more
time to be spent on providing efficient, friendly and professional service

Sales Associate, KoKo Boutique Victoria Bay Centre

November 2012 April 2014

Displayed independent, trustworthy behaviour by working the open-close shift, managing the
store unaccompanied, allowing my manager to confidently pass on responsibility
Maintained confidentiality of all store internal information, documents and cash, ensuring correct
procedures were executed at store closing time
Kept a high standard of store cleanliness by changing display tables and mannequins to give the
store a fresh look; as well, remove clutter and polish surfaces to ensure aesthetic appeal

Independent Franchise Owner, Student Works,

May 2013 Present

September 2011 December 2012

Payroll management skills obtained through running a bi-weekly payroll for five employees,
which required a Human Resources aspect to the role: managing leave requests and overtime, etc.
Gained considerable knowledge of running a business from beginning to end, through activities
such as marketing, hiring, securing work, producing, payroll and taxes

Extra Curriculars/Volunteer Experience

Co-chair, Gustavson Graduation Gala, Commerce Students Society

Spear-headed the annual Gustavson Graduation Gala 2015 with a fellow co-chair as we were
elected by our peers as the most suitable for this role
Exercised the skill of working under pressure to meet various deadlines such as: securing venue,
transportation, sponsorship, catering, DJ/sound equipment, etc.; it was required to not only meet
the vendors deadlines but ours as well
Utilized networking to connect with various Gustavson students and faculty to satisfy the needs
of as many stakeholders as possible with regards to venue location, theme, meal restrictions,
beverage preference

Marketing Team, Jeux De Commerce (JDC)

May 2014 January 2015

JDC is a Canada-wide business competition that brings together 600+ of the top business students
in Canada, elected by their school to participate in a highly competitive business challenge
Competed against 12 of the top schools, the marketing team created a detailed marketing plan for
Intact Insurance after a three hour case resolution and 20-minute Dragons Den style pitch

References

May 2015 Present

Available upon request