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Description
I have AT&T U-Verse for my business and it is so slow, that if a 2 phones were using the interent at
the same time, it would be a stand still. It's under 1 mbps. I tried the speed test on the network with
just 1 item and it's almost as slow as dial up. It's been like this for a while. We need the full speed we
are paying for.
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Ticket: # 339672 - Internet service extremely slow for a payment of $150.00 a month.
Date: 6/14/2015 12:02:42 AM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Laredo, Texas 78040
Status: Solved
Filing on Behalf of Someone: Yes
on Behalf of Relationship: Mother
on Behalf of Company Name: Unknown
Company Complaining About: AT&T
_____________________________________________________________________________
Description
This is the 6th month my internet service is extreamly slow. I have been racially discriminated by
ATT.COM to the point where they have racially discriminated me in my house and outside stating that
I am part of the white races family member and ask me to state my life story in exchange for service. i
have reported that It is the service that is being payed for and there is no need for verbal
communication. The company has discriminated me by tranfering my internet server service from
San Antonio to Dallas Tx.
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Description
You seriously need to wake up and stop letting Verizon and att keep shoving their dicks up your ass
and actually do what's right for the consumers instead of lining your pocket book put more lowband
on reserve for smaller companies of you will fuck over everything and everyone including yourselves
(ajit pai ,Michael o'reilly) stop relying on preset politics based on your party and actually use your
brain for once and see what's actually right
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Ticket: # 342469 - unlimited data throttling and unable to use hotspot mode
Date: 6/15/2015 11:13:15 PM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Dallas, Texas 75207
Status: Open
Filing on Behalf of Someone: Yes
on Behalf of Relationship: COMPANY IT TELECOM ADMINISTRATOR
on Behalf of Company Name: NTT AMERICA, INC
Company Complaining About: AT&T
_____________________________________________________________________________
Description
grandfathered unlimited plans (unlimited data) create throttling and unable to use hotspot mode
simply to point customers to use usage based plans
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Description
We have a customer who is a customer of Verizon FIOS. They were complaining to us that our
website was slow and unusable at times. I connected into their local network and ran some network
tests. Everything looked good as far as signaling, packet loss, etc... When I tried to download any
data from Amazon's S3 storage service it would take 1,000's of times longer than it should. For
example a 3MB file would take 10 minutes to download. I connected them to a VPN I have and then
the problem went away. They could download files at the full internet speed they were paying for.
Turn the VPN off and the speed slowed to a crawl again. We tested this several time always with the
same outcome.
Please assist us in fixing this issue as it affects my company who utilizes Amazon's services and also
our customers who utilize our site.
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Description
Windstream has the practice of selling unavailable internet and bandwidth they do not have. The
funds to update the local drop box have been allocated but they have not completed the updates.
This family was sold internet at what they claimed was a lower price and better speed, but when the
technician came out to do the upgrade we found out that we can not get the promised internet speed
and it would have cost us more. So we were lied to about the speed we could have gotten and the
cost to us. Windstream has been practicing this for many years now. We are tired of being lied to and
cheated out of better internet.
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Description
BLUE RIDGE COMMUNICATIONS of PENNSYLVANIA charges us 75.00 a month for broadband
cable internet and throttles our internet at night if we go over 256 GB. We often stream movies and
shows via Netflix and Hulu and do not see how we are going over 256 GB in a day. We now cannot
use her internet between the times of 5pm to 1am or she will go over and be charged accordingly. We
never had this issue before until recently. On top of all of this her internet rarely works properly, with
frequent outages and errors. Blue Ridge Communications has sent technicians out before who claim
that everything is in working order. Their representatives are incompetent and do nothing to help.
Blueridge Communication continues to rip people off, because they are the only internet available in
the area and people have no other choice. Something needs to be done. Just view their consumer
reports and you will see thousands of complaints about this company.
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Description
I have been an AT&T customer for close to two years and I must say, the service has gotten worse
since it launched it's 4G LTE service.
I am unable to conduct my business searches or use my phone as promised by the company. I feel
they are slowing down my service on purpose to save on data usage .
The speed is slowed down, it affects; web search, navigation, purchases at starbucks, banking,
shopping at CVS, stock quotes and trading, Uber navigation. ETC...
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Description
I am being charged $393.24 per month for service for four cell phones. I'm paying for 5G service with
10 gb of Data.
* PLEASE investigate GCI's customer complaints AND their customer service policies. PLEASE
evaluate their network capabilities and determine if they have adequate output capabilities to service
their existing customers.
I have been in contact with GCI who informed me that the phones we were sold cannot receive 5g
data. They encouraged me to upgrade our phones saying "perhaps" we may be able to receive 4 g
service. ( Why am I being charged to 5g service if I cannot receive it?!)
They suggested that we upgrade 1 of our four phone to see if this helps the problem. However, even
though they called to tell us that the phone was at our local store, when we went to pick it up the next
day we were informed that they do not have the phone in stock that we had talked about with their
customer service department .It would have been free with a two year contract.
Instead we were encouraged to but a $500.00 phone. This action demonstrates the classic "Bate
And Switch" sales tactics. Bate and switch has been unlawful for decades!
I have attached a copy of the email that I sent to them describing the service we receive.
I believe it to be extortion and fraud to knowingly charge people for a service you are not able to
provide. They are not only charging me for service they are not providing, but they are continuing to
enter into contracts with NEW customers knowing their network is not able to provide the service they
are charging their existing customers for.
* PLEASE investigate GCI's customer complaints AND their customer service policies. PLEASE
evaluate their network capabilities and determine if they have adequate output capabilities to service
their existing customer.
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If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.
_____________________________________________________________________________
Description
I am the general manager of a business on Kelleys Island, Ohio and I subscribe to two different
business internet services packages through Frontier Communications. Each package was
supposed to be up to 6Mbps through DSL. However, currently I am paying the same price for each
package but only receiving a max of 1.7Mbps on one connection and 3.3Mbps on the other package.
Frontier seems to not care to offer any sort of discount or explanation as to why I have two different
speed connections at the same location while subscribing to the same package. I believe that
Frontier is signing up additional customers at their existing price but giving them less bandwidth
because they do not have the bandwidth they need for the connections they are selling.
I have attached both bills indicating that I am being charged $59.99 for Business High Speed Internet
Access on each account with a screenshot of the connection speed given to each account taken from
our modem equipment supplied by Frontier Communication.
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Description
CenturyLink is throttling the internet in my area and here is why;
1. 03/15 CenturyLink promised Broadband of 3mega bites at a cost for $15.99 UNDER LOW
INCOME, to support Applications, such as Netflix, Movie Streaming and Gaming for my grand
children. Speed test on http://www.speedtest.net/ 3 mega bites DOWNLOAD 0 .46 mega bites
UPLOAD
, CENTURYLINK TEL DID DISCLOSED TO ME 3 MEGA BITES DOWNLOAD BROADBAND, BUT
DID NOT
DISCLOSED 0.46 MEGA BITES BROADBAND UPLOAD SPEEDS. THEY STATED THAT 3 MEGA
BITES WAS SUFFICIENT ENOUGH FOR APPLICATIONS, such as Netflix, MOVIE STREAMING
AND GAMING.
2. 06/09/15 My grand children could not play their internet Gaming, their Gaming would crash or not
connect via the internet. After considering I opted
to increase or purchase for another $5 dollars Broadband at speed of 10 mega bites. I ASKED
CENTURYLINK CUSTOMER SERVICE WHAT WOULD BE THE BROADBAND UPLOAD IN MEGA
BITES. I WAS TOLD IT WAS GOING TO BE .8 MEGA BITES. Speed test on
http://www.speedtest.net/ 9.94 mega bites DOWNLOAD 0.77 mega bites UPLOAD
3. 06/18/15 GAMING still crashing and still unable to connect to the internet BROADBAND, after
further research from 06/09/15 into the GAMING requirements on how much BROADBAND is needed
for GAMING. I discovered through community trouble shooting BROADBAND. That GAMING
requires from 3 mega bites DOWNLOAD and 1.5 mega bites UPLOAD.
4. I have called CENTURYLINK to remove the extra purchase BROADBAND from my account since
my grand children are unable to play their internet GAMES on CENTURYLINK BROADBAND service.
CONCLUSION: CENTURYLINK KNOWS WHAT BROADBAND IS NEEDED FOR APPLICATION ,
NETFLIX, MOVIE STREAMING AND GAMING. CENTURYLINK TELLS ITS CUSTOMER'S THE
DOWNLOAD BROADBAND NEEDED BUT DOES NOT DISCLOSE THE BROADBAND UPLOAD.
WHY? BECAUSE THEY KNOW THROTTLE-LING THE UPLOAD BROADBAND WILL RENDER
APPLICATIONS, NETFLIX, MOVIE STREAMING AND GAMING USELESS. GIVING THE
CUSTOMER THE PERCEPTION THAT MORE BROADBAND IS NEEDED. AS IT HAS HAPPENED
TO ME. ORIGINALLY I OPTED TO PURCHASE BROADBAND AT 3 MEGA BITES AND IT DID NOT
WORK. NOW I OPTED TO INCREASE THE BROADBAND TO 10 MEGA BITES AND IT STILL
DOES NOT WORK. THE CATCH HERE IS THAT CENTURYLINK KNOWS BY KEEPING THE
_____________________________________________________________________________
Description
Refusal to address service issues and poor customer service. DNS server issues reported to AT&T.
Attempted to provide the proof for AT&T to realize what the actual issue is but have been refused
multiple times.
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_____________________________________________________________________________
Description
We are small business in Manhattan, New York. We have our phones and internet with XO
communications. We are not getting the bandwidth or speed that we are paying for. For 2 weeks we
have been complaining to XO, and although they claim to be fixing the problem, nothing has been
done.
Unfortunately we have a contract with this provider, We are entitled to 10 mgs of bandwidth and
paying for that and are getting 1.5 mgs.
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_____________________________________________________________________________
Description
Comcast setting data caps. Please see attachment for full complaint. Does this need to be posted to
Docket 14-28 as well?
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_____________________________________________________________________________
Description
Comcast now counts data used on VOIP, a service for which we pay ViaTalk), downloads from Direct
TV, streaming from Netflix & Amazon, online games, ipads, mobile phones and email. We only
subscribe to internet services and we have our own router. Home wifi should be included in our
monthly bill. Our data should not be capped at 350 mbps!!!! Especially for download speed of 8.32
mbps and upload speed of 5.31 mbps. Please, please make data caps illegal!!
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_____________________________________________________________________________
Ticket: # 368434 - Comcast Trottling my Internet speed again from 94.3 mbps tp 9.4
mbps
Date: 6/26/2015 2:40:45 PM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Hatboro, Pennsylvania 19040
Status: Pending
Filing on Behalf of Someone: Yes
on Behalf of Relationship: Husband
on Behalf of Company Name: N/A
Company Complaining About: Comcast
_____________________________________________________________________________
Description
Comcast Trottling my Internet speed again from 94.3 mbps tp 9.4 mbps. I sent a previous complaint
about this same scenario. It happened at 4:05pm 6/25/15 and then again at 1:15am 6/26/15.
This time I recorded a picture of the individual speeds as photos from my computer display. If you
want those pictures, please give me an Email address to send them too?
(b) (6)
Hatboro, PA 19040-4526
(b) (6)
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_____________________________________________________________________________
Description
I am getting very incosistent internet speeds from my provider. Time Warner/Roadrunner. I have
brought the issue to their attention, and they direct me to a speed checking site that shows me getting
the speed I am paying for. But if I go to a speed testing site that is different from the one they
recommend, I find my download speeds to be very incosistant, ranging from 5 mbps up to the 30
mbps that I am paying for.
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_____________________________________________________________________________
Description
May of 2014 I entered into a promotion with Comcast for an internet promotion where I paid for
Economy plus 29.99 and would be boosted to the Blast speed. This agreement was for 24 months.
Every month for awhile I had to call in because my internet was so poor. June 13th I called in
complaining and they told me my promo was removed. I asked how can you remove a 24 month
promo if I have only had it 12 months. They informed me that it was not in their system anymore and I
would have to go to a new promo. They set me up with Performance internet for 29.99 + 10 modem
fee on Monday June 15th. After that my service kept dropping. I logged in about 21 calls to Comcast
and as I am writing this I am on the phone with them and have been on the phone for 2 hrs and 12
mins so far. I finally got a technician to come out to my house where I was paying for internet only
and was promised $29.99 for 12 months that I signed up for on June 15th. While the tech was there
he informed me that I had phone service to. I argued and told him no I do not I do not even own a
phone. He advised me to call Comcast's customer service and inquire. I did just that and sure
enough they have added home phone to my account with out my authorization. They informed me
that my bill would be $79.99 not $29.99. I have been on the phone now for over 2 hours and have
talked to numerous people and they are telling me that they cannot remove the home phone that I did
not request. I did get one lady in retention to say she was going to issue a $55 credit for June but she
is unable to remove the home phone. I am now in a different department that also says they cannot
remove the home phone and asked that I call in monthly and request a credit for this service. This in
my opinion would constitute cramming because I DID NOT ORDER phone service. I am livid, and
after 21 calls and hours on the phone this still is not resolved. There is no reason why my phone
should be clocking over 2 hours now of trying to get a service off of my account that I did not order.
They just keep saying their system will not allow them to remove it.
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Your Ticket No. 368953 was served on your carrier for its review and response.
Your carrier has provided the FCC with a response to your complaint. You should receive a copy of
the response from the carrier within 7-10 days via postal mail. As such, no further action is required.
Your complaint is closed.
Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.
_____________________________________________________________________________
Description
My internet speeds are always throttled by verizon and it gets really slow a lot.
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_____________________________________________________________________________
Ticket: # 369541 - Systemic slow speeds after refusal to purchase speed upgrade
Date: 6/26/2015 11:49:36 PM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Mesa, Arizona 85204
Status: Pending
Filing on Behalf of Someone: Yes
on Behalf of Relationship: Husband/wife
Company Complaining About: Cox
_____________________________________________________________________________
Description
After repeated phone calls from Cox communications with requests for me to upgrade to faster
internet speed tiers (as a result of using "too much data," with forced advice on how to use less) my
internet has periodically dropped to a crawl, or disconnected entirely for short periods. This happens
more often later in my billing period, with very little rhyme or reason time wise (although the worst is
clearly during peak usage hours). I have in-laws in a nearby neighborhood with cox, who use a
significantly lower volume of data, who do not have this issue (although theyre far enough away that
this is anecdotal and potentially unrelated).
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Description
Comcast has decided to implement data caps to my internet, only allowing me 300gb a month. After
300gb they are charging $10 per 50gb of data.
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Description
My family pays for 150 megabits/second for Internet and I ran a few speed tests and I've gotten
speeds from anywhere to 9 to 30 megabits.
Speeds were great when we were upgraded to the new modem. They were verging on about 130
megabits which is fine. I understand that you can't always hit your top speeds. But not even 2 weeks
later, I noticed speeds were much slower than Comcast promised.
Now I run speed tests maybe 2 months after we upgraded our internet, and I can never get anywhere
close to 150 megabits. It always seems to cap at 30 which is completely unacceptable. It's frustrating
how Comcast thinks they can get away with this. I won't even go into detail about how slow our
internet was before we upgraded. All I'll say is that is was far slower than what we were paying for.
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Description
I have not been getting the speeds as advertised at all. my speeds have been extremely slow
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Description
It's exceptionally clear that Comcast throttles & chokes our entire apartment (and house's) internet
speed here in Quincy, MA (including any friends I've asked in the Boston area). It's extremely
frustrating and limits how we can use services like Netflix, especially since this internet serves as our
home/apartment internet.
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Description
the tiered data disregards net neutrality.
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Description
I am filing this complaint in response to our internet service provider (Century Link) throttling our
internet speeds. We pay for a 10Mbps connection, yet we (currently) are getting about 1/10th of that
speed, according to an internet speed and health test available on www.battleforthenet.com I will
include a screenshot of the results of this test.
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I am providing further information regarding this complaint. Despite the evidence, showing a roughly
1Mbps connection, Century Link's own hardware and software continues to insist that I am receiving
a 10+Mbps connection. Screenshot to follow.
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Description
We are currently subscribed to AT&T land line phone and AT&T U-Verse Internet, for which we are
are paying a ridiculous monthly sum of $99.70. ($47.00 for 3mb internet and $52.70 for land line
phone!)
In addition to this outrageous monthly price, our services are CONSTANTLY going out. I've filed to
repair tickets this month alone only to have someone at AT&T cancel the repair leaving us with no
phone service for weeks!
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_____________________________________________________________________________
Ticket: # 370738 - Throttling Threat via text from ATT despite my UNLIMITED DATA
plan
Date: 6/28/2015 7:58:32 AM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Jupiter, Florida 33458
Status: Open
Filing on Behalf of Someone: Yes
on Behalf of Relationship: Daughter
on Behalf of Company Name: My Family Plan and I pay the bills
Company Complaining About: AT&T
_____________________________________________________________________________
Description
My daughter, on my family plan, received a text from ATT on 6/26/15 at 9:41 am ET, telling her that
we were close to "approaching 75% of the network management threshold of 5 GBs" and if she or I
went "over the 5 GBs, we may experience reduced speeds." Didn't you just fine AT&T $100 million
for advertising unlimited data and then not providing the services for which we have been paying for
close to 10 years? This is only the second time, while we have had the service that they threatened
us. The last time, (FCC assigned Ticket No. 151131) when I also complained, was in February, 2015
when I was in the northeast for cancer surgery and without wi-fi. Investigate them; Stop the DTV
deal. Thanks. (b) (6)
(daughter) and on my family plan.
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_____________________________________________________________________________
Description
We have an unlimited data account and AT&T is trying to limit us. I have attached the message from
AT&T saying so.
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_____________________________________________________________________________
Description
My household has AT&T broadband, which is advertised as having speeds of 12mbps without a data
cap. However, I've found that streaming Netflix results in latency issues with the rest of the
household, and netflix usually won't stream higher than 480p. Comedy Central streaming video
doesn't get higher than 360p. The quality of the service is so terrible that it's often better to download
pirated video content overnight than to stream it, just to have it in a format larger than a small
smartphone screen.
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Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.
_____________________________________________________________________________
Description
At&t sent me a the following text message today.
"Your data has reached 75% of its 5GB network management threshold. If you exceed 5GB this
month, you may experience reduced data speeds at times and in areas that are experiencing network
congestion. Wi-Fi helps you avoid reduced speeds..."
The FCC recently stated "a provider cant cite reasonable network management to justify reneging on
its promise to supply a customer with 'unlimited' data."
The question remains open as to whether throttling data instead of cutting it off entirely constitutes
reneging on a promise of unlimited data. I BELIEVE IT ABSOLUTELY DOES violate the promise of
unlimited data, and I urge the FCC to put a stop to this!
This is NOT about network management. This is about forcing me to forgo my unlimited data plan in
an effort to charge me more, and everyone knows it.
When will you guys stand up to At&t's deceptive data throttling practices? They are ripping off and
misleading consumers. I was told my data would be UNLIMITED when I bought this plan years
ago...Not told that it was unlimited up until I reach 5GB per month and then I would be throttled! Do
away with data throttling once and for all for these plans!
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Your Ticket No. 373104 was served on your carrier for its review and response.
Your carrier has provided the FCC with a response to your complaint. You should receive a copy of
the response from the carrier within 7-10 days via postal mail. As such, no further action is required.
Your complaint is closed.
Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.
_____________________________________________________________________________
Description
Hi I am a Comcast customer, lately my internet connection has been constantly disconnecting and
after being disconnected the speed is throttled down to an unusable state.
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_____________________________________________________________________________
Description
I've had ATT for a long long time now. I have an "unlimited" data contract but every so often when I
use my phone to its potential I get throttled to a stand still.
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Your Ticket No. 374644 was served on your carrier for its review and response.
Your carrier has provided the FCC with a response to your complaint. You should receive a copy of
the response from the carrier within 7-10 days via postal mail. As such, no further action is required.
Your complaint is closed.
Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.
_____________________________________________________________________________
Description
T-mobile just rewrote its "unlimited" plan to say that once a user hit 21Gb in a month, their traffic will
be "de-prioritized". I did not agree to this change of terms, and just last week I hit their cap and had
my service extremely throttled back. Under typical load and service, I can see speeds such as my
Speedtest results on May 5, 0713, with 15.20 Mbps down, 19.19 Mbps up. when I reached the cap I
noticed an almost unusable slow down of 0.04 Mbps down, 0.82 Mbps up on 22 June, 1356, and
retested to a slightly better 1.65Mbps down 1.45Mbps up. While this isnt dial up speeds, it does not
represent the 4G speeds I should be seeing.
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_____________________________________________________________________________
Description
I would like to lodge a complaint against Comcast for instituting a test market in Charleston, SC
where wired broadband data service is arbitrarily 'softcapped' at 300gb per month. Comcast is
limiting residential customers to 300GB of usage per month, after which an overlimit fee of $10 per
50GB applies. My family is seeking alternative options to cable television and this cap and fee
system inhibits our options. This practice does not spur innovation nor does it offer a cheaper
alternative to content. In addition, I feel that this is a violation of open internet/net neutrality laws and
that the FCC should investigate this practice for all ISPs of home wired broadband services.
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_____________________________________________________________________________
Description
AT&T sent me a text message when I had "reached 75% of [its] 5GB network management
threshold." They have throttled my account in the past, arbitrarily reducing my 4G/LTE data
bandwidth to 0.3 MBPS--effectively the speed of dial-up.
This threshold is an unreasonable cap on a plan that is billed as "unlimited." More to the point, the
imposition is utterly laughable: AT&T's only stated justification is that it wishes to perform network
maintenance "during periods of peak congestion," but the throttling is applied without respect to
location or time of day. Perhaps even more egregiously, AT&T sells plans that soak up more than
5GB of data--in fact, they sell plans that go up to 50GB. In short: one of two things are true: either 1)
AT&T is billing unlimited data customers, every month, when its network is unable to properly service
those customers; or 2) when allocating its bandwidth, it is explicitly favoring service to its higherpaying tiered customers when both sets of customers are paying for the same speeds.
In either case, AT&T's behavior flagrantly violates the letter and the spirit of net neutrality. As the
Commission is tasked with enforcing the fair use of the public's airwaves, it strikes me as natural for
the FCC to countermand AT&T's abuses.
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_____________________________________________________________________________
Description
Sprint is heavily throttling downloads and video playback. They are also throttling all net traffic once I
have reached a certain amount of used data. I'm unlimited and should have unlimited regardless.
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_____________________________________________________________________________
Description
Just like in the subject, ATnT is throttling my Internet Connection and I have the data tests to prove it.
I live in Arkansas and they have me connecting through San Francisco, California for some reason,
and every test I've ran tonight compared with earlier today, my download speed has been cut down to
a third of the speed I ordered.
Picture labled ATnT Throttling proof(1) was taken at around 3:00pm June 30th, Picture labled ATnT
Throttling proof was taken at 11:00pm June 30th.
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_____________________________________________________________________________
Description
please control the internet speed of my provider i have 50 up/ and 50 down i feel like i am getting 5/5
instead it gives my alot of buffering signed with the wheel round and round
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_____________________________________________________________________________
Ticket: # 381266 - HughesNet Dishonest & Unfair practices. Possibly throttling internet
on purpose
Date: 7/2/2015 11:43:58 PM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Porter, Texas 77365
Status: Open
Filing on Behalf of Someone: Yes
on Behalf of Relationship: Sister
Company Complaining About: Hughesnet
_____________________________________________________________________________
Description
The sales people untruthful about how their service works. Say you have 50gb of internet a month but
don't tell you it's 10GB anytime, 40GB between 2am and 8am. Once you go over your data, they then
tell you your speed will drop a small amount. It really goes from 20mbps to being throttled at 0.09
mbps at best. (have screen shots of benchmarks to prove it.) Wait times for Technicians can be
multiple days. They have told me they would give me complimentary data but somehow it runs out
without anyone even using it.
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Description
Hello - My sister and I are have a "family plan" contract with AT&T since 2007 in which we have had
the Unlimited Data option for many years. We received a notification that we have exceeded the 5
GB maximum and our data speed is being drastically slowed. We have never received any
notification of a 5 GB maximum and feel this is a breach of contract by AT&T. We appreciate you
looking into this matter and would like to know if there is anything we can do in response to AT&T's
actions.
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Description
It seems that our internet provider CenturyLink is limiting our bandwidth. When I do a speed test
(speedtest.net), the speeds will be similar to what the modem says it's connecting at. Yet, when I
download games using the digital distribution service Steam (steampowered.com), the highest
download speed I ever get is between 300-400 kbps. Steam has very good servers. When I used to
have Comcast it would download games at several Mbps.
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Description
I am filing a complaint against comcast cable/xfinity in Nashville TN. The complaint is the unjust
300gb bandwidth limit they levy on their home users. I pay for one of the highest speed tiers they sell
(75mbps down) and I have the same 300gb cap as the lowest tier (3mbps). It is unjust and I suspect
against net neutrality for them to apply this 300GB monthly transfer limit as it has been the same limit
for years. As time goes on various software and media requires more bandwidth. Also they provide
"unlimited" transfer of any video content from the comcast site while limiting you for watching video
content from anyone else (youtube, netflix, etc). Its also unfair that the same company sells the same
service in other cities and states that dont have these limits but chooses to apply them here in
Nashville TN. Its unfair to be charged $10 for every 50GB pool of data they give you. They have also
claimed they are just "testing" it in the Nashville area and they have not ended the beta program they
force everyone to be in that has been running for many years.
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Description
Comcast, having no real competitor in the Memphis, TN market, has imposed an arbitrary data capof
300GB to non-business consumers. This data cap is neither fair nor just. Please investigate.
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Description
AT&T notified my wife that they would reduce our data speeds if we used over a certain amount of
data (5GB.) We pay for unlimited data and shouldn't have it reduced.
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Description
I called Verizon to complain of throttling by Verizon of NetFlix , Hulu and PBS Roku channels
streaming (6/23/15 # NYHM0249J1, 7/2/15 #3215216, 7/3/15#NYHM0243Q5).
Today(7/6/15) I received a friendly call from Verizon reminding me that if I wished to stream NetFlix or
any other service to my Roku, I was going to have to pay a higher price. "Throttling" was flatly denied,
as were my claims of extortion by Verizon. As well, all my assertions that I received uninterrupted
streaming service for the previous 1-2 years were disregarded as though I were 'imaginning' things. In
call made on July 2, I was given the option of upgrading to FiOS from the present DSL service I now
have - which is not available in this part of Brooklyn, due to the fact that Verizon refuses to upgrade
its copper-wire infrastructure here. Today, 7/7/15, I was told that there were no problems from their
point of view, and that I should talk to the billing office in order to purchase higher-priced DSL Internet
Service, that is, if I would like to see the problems from 6/23/15 onward to cease. I told them that they
were putting a gun to my head and extorting higher payments in order to stream television
programming from NetFlix et al, and that I had been able to do without interruption before 6/22/15,
and that that was exactly what I understood "throttling" to be. I further asserted that my experiencing
uninterrupted service prior to 6/23/15 was not a product of my imagination, and further warned that I
was going to report Verizon for throttling television data streams and extorting higher-priced services
like FiOS, which does not exist in this area.
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Description
Comcast unfairly limits my usage of my internet connection. When the service was purchased there
was no data plan. We are cable cutters. This is a way to limit our access to content without comcast
permission. Also, they do not have a 10mbp plan, there plans are unfair.
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Description
Our account has a grandfathered unlimited data plan and I received a text message from AT&T on
7/7/15 stating:
"ATT Free Msg: Your data has reached 75% of the 5GB network management threshold. If you
exceed 5GB this month, you may experience reduced data speeds at times and in areas that are
experiencing network congestion. Wi-Fi helps you avoid reduced speeds. For more info visit
att.com/datainfo or att.com/broadbandinfo"
In violation of the 2010 Open Internet Order AT&T failed to adequately notify anyone on our account
that they could receive speeds slower than the normal network speeds AT&T advertised. Undisclosed
data throttling without proper cause was not in the contract that was agreed upon by the account
holder, James Tabor and AT&T. I have attached a screenshot of the referenced message.
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Description
My family has been with cspire for years and have continued our initial contract agreement of
unlimited everything. Of which they now tell us that no longer do. They now force us on a family
share plan of 6gb. Upon renewing this agreement we were not informed that we no longer would
have theunlimited data.
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Description
AT&T has continued to throttle my "unlimited" data even following the FCC's large fine for that
practice. Is this going to continue in light of the FCC's decision or should I expect this practice by
AT&T to cease?
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Description
Consumer has unlimited service with AT&T in the course of a year the service has been slowed
down. They sent him message telling him they will shut off service. He is paying for unlimited
services and not receiving them. CTR98-phone
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Description
Beginning in September Inter Mountain Cable will begin to enforce a soft data cap depending on the
speed of the customers' package resulting in unfair increases in price. Competition is EXTREMELY
limited in our area and we are forced to pay a contract anyway. We signed a contract expecting
UNLIMITED data. We believe that in the age of Netflix, online gaming, and digital purchases that this
is completely unfair and simply a greedy move to exploit the people of eastern Kentucky.
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Description
For as long as I have had Verizon's Fios service I havent experienced it live up to verizons claims. I
pay for 75/75 and recently went through
Verizon's complaint/service resolution process and am not satisfied. In addition I have proof to show
Verizon did not resolve my service speed. The first attachment is my internet speed log(from
testmy.net) that dates back to Jan 19 2014 showing my internet speed to be approximately half what
I pay for and this continues after Verizon sent a technician and supposedly "resolved" my service
issue. The second attachment is the log of the last 30 days running the Neubot (the network
neutrality bot) from the Nexa Center for Internet and Society also showing at no time of any day is
Verizon providing me with the service that I pay for. I believe that I am owed much more than the $42
that Verizon credited my account after the technician came out and resolved the service issue as they
see it. I have been a customer for many years and my contention is that I can at least show by way
of attached documents that my service dating back over 16 months is not up to the standard
promised, marketed and sold by Verizon to me. An approximate dollar value for that I estimate to be
in excess of $2000. This is without addressing any further issues or potential Frauds commited by
Verizon by continuing to sell my service they apparently are not capable of providing.
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Ticket: # 392692 - -Case ID 31535858-' Serve ticket#: 373104 Last Name: (b) (6)
(KMM66061930V64466L0KM)
Date: 7/9/2015 1:55:09 PM
Received via: Default Ticket Form
Consumer Name:
City/State/Zip: ,
Status: Solved
Filing on Behalf of Someone: Yes
Company Complaining About: Other
_____________________________________________________________________________
Description
Original Message Follows: ------------------------
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Description
I have been a customer for a few years now and have always had interruptions in my service. I am a
full time online student getting my Bachelors degree online, but every time I take a test and lose
internet connection, I get a zero on the test. I have been loading my 3 kids, all under the age of 7, into
the car and taking my tests at the local McDonalds, using their WiFi. I called Comcast and told them I
needed the issues resolved immediately. They said someone will be there 2 days later between
4:00pm-6:00pm pacific time. They promised me that the guy would call when he is on his way to my
home. I decided to take a shower because I would get out if I got the call and get ready for company.
No call. He came while I was showering, but I missed a phone call saying no one was home and he
has left. I called back and said he is right down the street because I could still see him. They said he
would be calling or returning within the next 30 minutes. Again, they promised because I said I will
cancel my service if I do not hear from him. I called his morning to cancel my service. The woman
wouldn't let me speak to a supervisor and hung up on me after having me on hold for a long time, and
even asking if she can just call me back later. I called again and asked to speak to a supervisor again
and they gave me a run around and tried to reschedule my appointment for tomorrow. No, I have a
final due in a few hours and I need it done now. I should be top priority since they did not make good
on their promise to me LAST night. I want to cancel, give me your supervisor. Another hang up. I
called again, waited for over an hour to speak to a supervisor who was rude and said she would call
me again in an hour. She said she would credit the account $16 and call in an hour. Never heard
from her. I called again 2 hours later to get the number to the corporate complaint line.... was given
to another supervisor, told I would get a call back. So I sat here typing all this, packing my kids up in
the car to head to McDonalds to take my final before my time is up and she calls me, saying I have to
stay at my house between now and 6:00 tonight so they can fix it. I cannot go take my final. They did
not provide me the service that I pay for, they provided horrible customer service and cost me to have
bad grades and now even miss my final because of their stupidity and rude behaviors.
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modern. the comcast modem is such crap that we can't even access the Internet. I'm livid. I cannot
believe that Bill Gates uses the service and considers it reliable.
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Description
Inter Mountain Cable has recently announced company plans to institute a data cap on all of their
customers. Due to the monopolization that currently exists in certain rural areas in Eastern Kentuckyspecifically the areas that Inter Mountain Cable services, one is left to accept the many injustices this
company imposes on their customers. I have attached an image of their current prices for services
they label as, "broadband," of which, does not meet said criteria according to you, the FCC.
I am filing a complaint on the basis that I cannot find justification for a data cap, in conjunction with
current prices for underrated services. I have asked several times for said entity to show justification
for this (data cap) newly adopted business model. Unfortunately, Inter Mountain Cable has grown
accustom to doing as they may without fear of losing customers, as said customers only have one
choice for high speed internet.
It is my hope and desire that Inter Mountain Cable will attempt to show justification for this newly
adopted business model. In addition, I would like to see the statistical information that allows them
(Inter Mountain Cable) to claim that only 1% of their customers are affected by this data cap.
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Description
I'm having problems with the Comcast XFINITY Data Cap. This is ridiculous that I have to stop
watching Netflix, Hulu and other services because of this cap. I have to tell my kids to stop using
YouTube and other services and stuff they need for school so we don't go over the cap. Also, I have
XFINITY Home Security and their camera uses a lot of data. I have turned off my router and just left
the XFINITY Home Security router on and it uses about 1GB-5GB per day. If I use the app XFINITY
TV (from Comcast themselves) it counts toward the data. By Comcast having this data cap, I don't
have a open internet, because I can't go to the website outside Comcast to watch other services. And
4K (UHD) video is going to kill the data in days. I also think this data cap is very inaccurate, it goes up
without anybody being home, and sometimes by a lot.
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Description
This complain is about my Time Warner Service which has not been working for the past six months,
the phone has a loud humming noise most time there is no dial tone and I am listed as a chronic
diabetic which requires me having a good working phone service I really need help here. There has
been over 15 visits to my home by over 50 TWC technicians and I am concerned about strangers
coming to my home since I am here at home with my 5yr young child. I cannot and do not have
access to a proper working phone for the past 6 months and I am still paying for a service I am not
enjoying.
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cannot use Skype or stream without constant interruption we upgraded to their highest high speed
internet and it's terrible, we've had several technicians at our home and it's frustration, we've not had
the issue resolved , we need the internet to communicate with our loved ones abroad and because
we have phones that require the use of the internet it's been a vicious cycle no phone no internet and
no use of our Roku streaming devices. We we've also tried to get internet access from another carrier
an it is not possible since Time Warner Cable has a monopoly in this area. ( We were lead to believe
that monopoly should not exist in the communication industry PLEASE HELPand advise us on this)
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Ticket: # 398155 - AT&T is throttling our internet speed for streaming services.
Date: 7/12/2015 3:02:07 PM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Camby, Indiana 46113
Status: Open
Filing on Behalf of Someone: Yes
on Behalf of Relationship: Son
Company Complaining About: AT&T
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Description
All of the popular streaming services such as YouTube, Netflix, Spotify, Crunchyroll are being
throttled by our service provider. I've gotten in contact with AT&T. The customer support
representatives were willing but unable to help me. Either they weren't allowed to admit I am being
throttled, or the people aware of it are higher up in the company. Regardless, I want this fixed.
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Description
Comcast having certain areas as "test" areas for data cap (350gb) where other areas for the same
price isn't capped. Cap has gone on for over a year(started 2012)
After going over said data cap they charge per 50GB.
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