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Incorporating Travelport SmartPoint
Name : _____________________________
__________________________________________________________________
Table of Contents
Topic
Introduction
Starting Travelport Smartpoint AppTM
- Signing on and off the Galileo System
- Unlocking Your Sign-On
Window Layout
- Terminal Window
- Menu Bar
- Application Settings
- How to Create Quick Command
- Terminal Window Work Area
- Language Translations
Galileo Information System
Exercise 1
Working with Encode/Decode
Accessing Help
Ask Travelport
Itinerary Planning
- Air Availability
- Exercise 2
- Timetable
- Exercise 3
- Selling from Air Availability
- Checking Minimum Connecting Time
Building a Booking File
- Entering Name Field
- Entering Phone Field
- Entering Email Address
- Ticketing Field
- Ticketing Date Calculator
- Receive Field
- Ending Transaction
Retrieving Booking File
- Exercise 4
- Exercise 5
Working with Itineraries
- Direct Selling A Flight
- Open Segment
- Surface Sector
- Passive Segment
Dividing a Booking File
Exercise 6
Exercise 7
Passenger Servicing
- Mileage Membership
- Special Service Requirement
- Other Supplementary Information
- Advance Seat Reservations
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__________________________________________________________________
Table of Contents
Topic
- Vendor Remarks
Exercise 8
Optional Field
- Review Booking File
- Notepad
- Itinerary Remarks
Exercise 9
Exercise 10
Queue
- Signing in to a Queue
- Working the Queue
- Queue Count Options
Status Codes and Advise Codes
- Updating Advice Code
Exercise 11
Past Date Booking File
Booking File History
Itinerary Print
Host Email
ViewTrip
Exercise 12
View PNR Functionality
Timatic
Electronic Travel Authority System
Good Practises
Galileo Fares
- International Fare Display
- North American Fare Display
- Fare Search Qualifiers
- Fare Display Summary
- Fare Display Commonly Used
- Fare Booking Class
Exercise 13
Fare Quote
- Fare Quote Status
- Fare Quote Modifiers
- Fare Quote Alternatives
- Fare Quote Best Buy
- Focalpoint Shopping
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__________________________________________________________________
Introduction
This course will provide you with the knowledge and understanding of the Galileo
system so that you can provide your customers with a fast and efficient service.
Galileo is a global distribution system referred to in the industry as a GDS or a CRS
(computer reservation system). A GDS is used by travel agents to instantly confirm
reservations for their customers for airline seats, hotel rooms, car hire and much
more.
Galileo is represented in 115 countries, and more than 470 airlines have signed an
agreement with Galileo, which means that their schedules and fares are displayed
on your screen. There are also approximately 57,000 hotel properties and over 23
car rental companies with whom reservations can be made, giving you the flexibility
to integrate air and land arrangements into one Booking File.
Course Length
This course is scheduled for 3 days from 9.30am to 6pm.
Course Objectives
At the end of the course you will be able to:
Sign on and off from the Galileo system and work with encode/decode
Plan an itinerary for your customers
Build a Booking File
Add optional Booking File fields
Work with Itineraries
Add servicing items to a Booking File
Divide and repeat a Booking File and interpret history
Manage Booking Files in queue
Access information in the Galileo Information System (GIS) and Timatic
Work with Galileo Fares
Fare Quote a Booking File
Obtain fares using Focalpoint Shopping
Page 1
The action of signing onto Travelport Smartpoint AppTM will also sign the
user into Galileo DesktopTM
When you sign on for the first time with the password provided, the screen
response prompts you to enter a new password and also a keyword.
Use the tab key to move the cursor to the area marked NEW PASSWORD, and
type in your new password. This password must be between 7-10 characters,
and must contain both alpha and numeric characters.
Next, tab to the keyword field and input the provided keyword.
Once you have entered a NEW PASSWORD and KEYWORD, you will be asked
to verify the information by entering the information again.
Tab to the NEW PASSWORD field and re-enter your password and then do the
same with the given keyword.
3 Days Basic Reservations and Fares OCT 2012
Page 2
Note: The following rules apply when you create a new password
ERR: PASSWORD
RESTRICTED WORD LIST
ERR: PASSWORD
CANNOT REUSE PREVIOUS
PASSWORD
Page 3
Sign-Off
Take the following step to sign off completely from the Galileo system.
Enter: SOF
Note: The Galileo system will prompt you to finish any incomplete Booking Files.
Page 4
Or you can access the Galileo Password reset website using the following URL:
http://support.travelport.com/gipwreset/
Page 5
Page 6
Once you have completed the information and it has been accepted, you will receive
an automated email advising you that you can sign back in to Galileo.
When you have entered your password and keyword, the system is ready for use.
For Client IDs which require emulation, another box will be launched to
indicate the corresponding PCC if needed. Cancel must be clicked not to
emulate.
Callout:
Explanation:
Page 7
Please select cancel and then select Terminals to work on Galileo Desktop
or select one of the other buttons to work in Viewpoint.
Page 8
Window Layout
Travelport Smartpoint AppTM supports multiple Terminal Windows that can
be configured independently. For example, a terminal window can have its
own font settings or use a different Client IDs or connection to a different
host if needed. The layout defined by the user can be saved so that
Travelport Smartpoint AppTM uses the saved layout each time the App is
launched.
By default, the Travelport Smartpoint AppTM window layout is composed of two basic
windows, the Terminal Window and the PNR Viewer. The Terminal window permits
to input formats easily by means of the command line on top and to obtain outputs to
interact according to functional needs. The PNR Viewer window constantly updates
the active Booking File in the work area.
If the Embed Smartpoint in Galileo Desktop option is selected the user will
need to press CTRL + F12 simultaneously to close Travelport Smartpoint
AppTM to see other Applications on the Desktop, if this option is not selected,
the user can move each window of Travelport Smartpoint AppTM
independently
Please note Galileo Desktop must be open in order for Travelport
Smartpoint AppTM to work
Page 9
Terminal Window
Travelport Smartpoint AppTM supports multiple terminal windows that can be
configured independently. For example, a terminal window can have its own font
settings or use a different connection to a different host if needed. The layout defined
by the user can be saved so that Travelport Smartpoint AppTM uses it each time upon
start up. (For more details, see section - Application Menu).
Page 10
Menu Bar
The Main Menu Bar drop down is composed of 8 elements: Application,
Terminal, History, Window, PNR, Search, Tools and Help.
Some menu items show a keyboard shortcut that can be used instead;
this is implemented in order to provide an alternative to using the mouse.
From this drop-down the agent can customize the appearance of the Terminal Window
3 Days Basic Reservations and Fares OCT 2012
Page 11
Application Settings
The Application Settings drop-down menu enables the user to customize
display options including language, theme and colour scheme,
additionally a user can create additional windows and change font type
and font size.
The Embed Smartpoint to Galileo Desktop option, if selected, allows the
user to move the screen
In order to change the settings, the agent must select Save for the changes to take
effect.
Page 12
Terminal
This menu option allows the agent to manipulate the Terminal Window Tab
functionality. Add a new terminal window (belonging to the same work
area)., or delete a Window, Copy Information in the selected Window.
To navigate to a specific tab, the agent can either click on the tab or
use the shortcut Alt + 1, 2, 3,etc.
The tabs can be deleted by clicking on the X next to the tab name
or using ing the shortcut Alt + R. It is also possible to remove via
Main Application Menu -Terminal Remove Current Terminal
Tab.
History
This menu option allows the agent to review the terminal
responses that have been displayed. Terminal Window Tab
functionality.
Window
This drop-down menu allows the agent to switch between the Terminal
Window and the PNR/Booking File Viewer window.
Page 13
PNR
This drop-down menu allows the agent to open dialog boxes that will help to
create or edit a Booking File/PNR. It also enables the user to launch the Replay
PNR functionality.
Search
This drop-down menu allows the agent to open a pop up box to search, Air,
Hotel, Cars and Fare Shopping.
Tools
This drop-down menu allows the agent to access Queue Count Options,
Replay entries and the calendar tool option.
Quick Commands
A new Quick CommandsTM option has been enabled in Travelport
Smartpoint AppTMin order to allow users to launch browser window content,
executable applications or Viewpoint dialogs by three very simple means:
Page 14
A clickable button in a new panel that will pop-up when hovering the Q
button in the Terminal control
Through a quick Terminal Command which will begin with a # and that is completely
defined by the user (i.e. for Notepad will be #NP by default).
A new Quick Commands Configuration dialog allows creation, modification or
deletion of Quick Commands in Travelport Smartpoint AppTM. The user is able to
define the name, the type of resource, the terminal command and if also generate
an item menu and/or a personalized button.
Page 15
3. Click Save.
A new Q button has been placed on the bottom bar of the Terminal Window
clicking on it displays the Quick Commands Configuration Tool Bar.
Page 16
Language Translations
Smartpoint App has a valuable feature that can be used to transition an
agent from one GDS system to another. It allows agents to mix and operate
with multiple system languages in the same record. This translation feature
supports a Primary and Secondary Language and can be configured by
clicking on the translation icon
The following dialog window will display for the agent to setup their
system language preferences:
The Travelport Galileo and Apollo hosts are the choices available as
the primary languages. Galileo, Apollo, Worldspan, Amadeus, Sabre and
Abacus are available as the Secondary Cryptic Language options.
Note: Travelport Smartpoint App cannot translate *all* entries, this is
designed to aid the travel agent in the transition from competitor GDS to
Travelport, therefore a limited subset of entries on each GDS system is
supported.
An up to date list of entries can be found on Ask Travelport under
Answer number 36210
Page 17
Keyboard Mapping
Travelport Smartpoint AppTM is designed in such a way that nonstandard keyboards
including Sabre keyboard mapping which uses special characters including cross of
Lorraine, and also Swiss keyboard can be accommodated. To enable this the user
needs to click the Translation icon at the bottom of the screen, depending on their
translation setup this may be a 1G or 1V.
Page 18
Page 19
Page 20
Configuring Quick Access Buttons in the upper right hand corner of the PNR Viewer
window is a tool bar that can be used by the agent to refresh the window and to access
the Quick Access configuration toolbar.
shows the Quick Access configuration toolbar.
Page 21
Refresh
By Clicking on the R this will refresh the PNR/ Booking File in the PNR Viewer
Window
Print
By Clicking in the P in the PNR Viewer Window this will print the current
PNR/ Booking File displayed.
Edit PNR
By clicking on the menu items, you will be able to create or edit parts of the PNR/Booking
File in a GUI. For example create/ Edit Customer information
Page 22
Find
When working with large PNRs, it might be useful to search for a specific
word within the current PNR. When found, the words will be highlighted in
the PNR Viewer window.
Zoom
Zoom level in the PNR Viewer can be adjusted in order to fit well in the screen.
On some PC configurations the resolution might not be optimal for a clear view of
the PNR; therefore agents should change this in order to have the PNR width
adjusted to the PNR Viewer window width.
Replay PNRs
This allows users to display a list of PNRs/ booking Files that they have
inspected previously, showing the record locator and lead passenger for
those bookings. When the user clicks on one item from the list, the PNR
/ Booking Files will be displayed in a PNR Viewer Window.
Page 23
Function
Alt+Up Arrow
Alt+Down Arrow
ALT+S
Alt+n
ALT+B
ALT+C
Copies the Terminal content as text and for the entire host
content. Example: do a HELP A and then use ALT+C
ALT+M
ALT+X
ALT+D
ALT+U
ALT+N
ALT+R
ALT+C
ALT+H
ALT+W
ALT+E
CTRL+Up Arrow
CTRL+Down Arrow
Page 24
CTRL+Enter
CTRL+Tab
CTRL+F12
CTRL+W
CTRL+S
CTRL+C
CTRL+Q
CTRL+M
CTRL+B
TAB
SHIFT+TAB
Page 25
Quick Commands
Travelport Smartpoint AppTM also comes with a Plug-in called Quick Commands
that allows advanced users to modify a XML file that contains its definitions.
#DF
#PH
#DH
#DC
#PC
#SEAT
#TRAM
#VT
#VTETR
#@2
Page 26
Page 27
When you become familiar with the contents of GIS, you can bypass the index and
go directly to required information by specifying both chapter and page number in
your entry, e.g. GC*509/1.
Many airlines have their own chapters in GIS which are not displayed in the index.
They use these to provide information about their services, procedures and special
promotions.
Note: Information is loaded directly into the system by the airline. Many Airlines
now direct you to their Web site, which is more up to date.
The following are sample entries.
Format:
Explanation:
GG
Display index
GC 439
GC 439/4
GC
GP
GC EK
GC 506/1
Explanation:
GC*510/SG/JP
GC 439/4
GC*439/5
GC*509
GC*439/1
GC 506/1
GC*EK/6
Page 28
Exercise 1
SIGN-ON/SIGN-OFF , GALILEO INFORMATION SYSTEM
1.
Ans:
2.
Ans:
3.
Ans:
4.
Ans:
5.
What is the entry to determine the work area you are in?
Ans:
6.
How do you retrieve the main index for Galileo Information System?
Ans:
7.
Ans:
8.
Ans:
9.
Ans:
10.
Ans:
Page 29
Cities / Airport
Format:
Explanation:
.CELONDON
Encode London
.CDMEL
Decode MEL
.CRSIN
Points to note:
Page 30
Note: M to the left of Frankfurt indicates that the city has multiple airports.
Lands (countries)
Format:
Explanation:
.LESRI LANKA
.LDSE
Decode SE
Europe
Format:
Explanation:
.EUD
Regions
Format:
Explanation:
.RD
.RDUS
.RDUSOR
Page 31
Explanation:
.EEBEECHCRAFT
Encode Beechcraft
.EDF24
Decode F24
Airlines
Format:
Explanation:
.AEBRITISH
.ADSQ
Decode SQ
.AD*618
.ARTG
Airline record
Page 32
Input:
Description:
C*MAP/
UNITED KINGDOM
WWWW
The system response indicates that Walsall is 20 miles from Birmingham airport
(BHX) and 38 miles from East Midlands Airport (EMA). Scroll down to view
additional towns/cities beginning with W.
Note: Information is not available for all countries.
Page 33
Exercise 2
ENCODE / DECODE
1.
Ans:
2.
Ans:
3.
Ans:
4.
Ans:
5.
Ans:
6.
Ans:
7.
Ans:
8.
Ans:
Page 34
Accessing Help
There is a help facility within the Galileo system to assist you with system inputs and
formats. To access Help, type either HELP or H/ followed by the first letter of the
subject, the subject name or format. The following are some examples:
Format:
Explanation:
HELPT or H/T
H/FARES
H/N.
H/
ASK Travelport
ASK Travelport is a free-of-charge online help system available at
www.asktravelport.com or click on
From here access the Galileo on-line Formats guide, as well as questions and
answers relating to various Galileo products. If you cannot find the information
required, you can always ask a question!.
Page 35
Itinerary Planning
To assist your passengers with their travel plans, you must obtain some specific
information from them.
You need to know:
The date they wish to travel
Where they are travelling from
Where they are travelling to
When the customer contacts you to make their initial enquiry, they may not be clear
about the type of journey they wish to make, whether it is by rail or air or road or
whatever. You must take control of the conversation and ask specific questions to
establish this information.
When you have established that their plans involve air travel, use the Galileo system
to check for flight schedules and availability of seats.
Objectives
At the end of this module you will be able to:
Check flight availability
Work with a timetable display
Book an itinerary
Check minimum connecting times
Check local time
Booking Guidelines
Throughout this class, you will be accessing the live Galileo system, and all
reservations that you make take space from a vendors inventory.
To prevent loss of sales to a vendor, please follow these instructions:
Book only the dates indicated by your instructor.
Use your name as the passengers name unless instructed otherwise.
Do not use names of famous people when creating Booking Files.
Sell only the vendors specified by your instructor.
Be sure to cancel all bookings when instructed to do so.
Page 36
Air Availability
Smartpoints standard availability responses come from the direct carrier link. Agents
are no longer required to access the Carrier Inside Link (A12SEPLONDEN*BA) to
validate last seat availability before selling.
Smartpoint shows all classes of service offered in a single expanded display. There is
no need to remember complicated follow up entries.
Smartpoint uses standard Galileo entries to display availability, pricing and ticketing. In
addition all main displays are supported by highlighting.
There is no need to remember complicated follow on transactions. Just point and
click to sell flights, access airport, terminal, equipment and flight duration
information.
Hovering over the following data elements shows:
Blue font items: Performs decode on airport, carrier, codeshare and
equipment.
Flight Numbers: Supplies terminal and elapsed flying time information.
More Flights link: Returns more air availability. ALT + M can be entered instead of
clicking with the mouse.
Note: clicking on the More Flights link does not remove the original 16 flights options.
The agent can scroll up and down to view all availability options that have been
displayed.
You may check flight availability in the Galileo system for 330 days from todays
date.
Page 37
Take the following step to check availability for travel from Singapore to Tokyo on 13
January.
Entry:
A13JANSINTYO
10
11
12 13 14
Page 38
Screen explanation:
Callout: Explanation:
1
General availability from the Galileo system for the day of the week and
city pair requested for a 24 hour period.
2
Availability line number
3
Origin Airport
4
Transit Airport
5
Arrival Airport
6
Local Departure time
7
# indicates next day arrival
indicates arrival 2 days later
indicates arrival previous day
8
Local Arrival Time
9
@ This symbol next to the carrier code indicates that they are codeshare
flight operated by another carrier.
10
Airline code and flight number
11
Booking class and seat availability
12
Equipment (aircraft) type
13
Link indicator
Note: indicates that the carrier has inside availability. The carrier is able
to identify where the request has come from and return the most up to
date and appropriate availability to the display.
14
E-ticketing indicator:
E indicates that e-ticketing permitted
X indicates that e-ticketing not permitted
Blank indicates that no information has been received from the airline
Note: The presence of the electronic ticketing indicator does not in
any way acknowledge that an electronic ticket can or will be issued.
Validation of electronic ticketing occurs at the time of Sell and again
at the time ticketing. The indicator on the availability display only
represents that the flight/schedule may be eligible for electronic
ticketing. Carriers must have implemented electronic ticketing with
Galileo and for each specific country.
Page 39
Outbound/Return Availability
Smartpoint enables agents to search for outbound and return flights in a single
transaction. In response to such a request, outbound and return availability displays are
shown using the upper and lower Terminal Partitions. Agents can book both the
outbound and return segments in a single entry or click on the booking class to sell:
Both screens show the Prior/Next Day toolbar to navigate forward or back and select
the quantity of passengers.
Outbound/Return Availability is displayed from a single entry using a ++ symbol .
For instance: A10MAYBCNMAD++15MAY.
This will display the availability for 10th of May from BCN to MAD on the upper
partition and the availability for 15th of May from MAD to BCN on the lower partition.
Page 40
Format:
Explanation:
A23MARSINBKK//*A
A23MARSINBKK//*O
A23MARSINBKK//*S
Page 41
Galileo Sequencing
Flights shown in Galileo flight availability are displayed chronologically, but there are
sequencing rules. The Galileo system displays flights in the following sequence:
Direct flights
Transfer connections
Direct flights
A direct flight is a service that has the same flight number from origin to destination.
It may be non-stop, or it may route via other cities before it reaches its destination.
The number of stops made by a direct stopping flight is shown in the availability
display between the city pair. Refer to the following flight availability for travel from
Singapore to Washington
Page 42
Page 43
Transfer Connections
A transfer connection is a journey requiring a change of aircraft or flight number at an
intermediate point. The city or airport where the change of aircraft takes place is
referred to as the transfer point.
A transfer between flights of the same airline is referred to as an on-line transfer, and
a transfer between flights of different airlines is referred to as an interline transfer.
Refer to the following flight availability for travel from Singapore to Berlin.
Screen explanation:
Detail:
Explanation:
Line 3 & 4
Page 44
Exercise 2
AVAILABILITY
Ans:
2.
What does the # after the departure time 1725 on line 2 refers to?
Ans:
3.
Ans:
4.
Ans:
Page 45
Timetable
A timetable display can be particularly useful when planning a clients itinerary, or to
check if a direct flight operates on a route when only transfer connections are shown
in an availability display. Refer to a timetable display to check the frequency of
flights.
Always input the intended date of travel as schedule are dependable on the seasons
and flight frequency may change.
Take the following step to display a timetable for flights from Singapore to Newark for
10 DEC
Entry: TT10DECSINEWR
Callout:
10 11
12
13
14
Explanation:
Origin airport
Transit
Arrival airport
10
Page 46
11
@ This symbol next to the carrier code indicates that they are
codeshare flight operated by another carrier.
12
13
14
Link indicator
Note: indicates that the carrier has inside availability. The
carrier is able to identify where the request has come from and
return the most up to date and appropriate availability to the
display.
Page 47
Exercise 3
TIMETABLE
20OCTYY-16NOVYY
25OCT
24OCT
END OF DISPLAY
MTWTFSS
1234567
1234567
PARIS
CDG SIN
CDG SIN
/SINGAPORE
2320# 1840 AF 256
2330# 1805 AF 256
77W*C
77W*C
Ans:
2.
Ans:
3.
Ans:
4.
Ans:
5.
Ans:
6.
Ans:
7.
Ans:
Page 48
Page 49
Callout:
Explanation:
HS1
0740
0900
MO
Page 50
Sell Indicator
Indicator:
Explanation:
Status before
End
Transaction
HS
SS
SS
No Indicator
NN
(To change from
SS to NN
status before
ending BF :
@3NN)
Page 51
Page 52
Waitlisting Flights
Waitlisting is a system used within the airline industry when flights and booking
classes do not have seats available. It is quite common for passengers to cancel
confirmed seats prior to departure, so airlines maintain a list of passengers who wish
to be confirmed if seats become available.
If the status of the flight your passenger wants is waitlist only, when you make an
entry to sell seats, your passenger is waitlisted. If the airline is able to subsequently
confirm the seat, they advise you by changing the status code in the itinerary and
updating the Booking File.
Page 53
Entry: @MT
**Validation is only applicable for Booked Itinerary with confirmed (HK) status
Format:
Explanation:
@MT
@MT1-2
@MT1*4
Page 54
Explanation:
DCT
FRA
Separator
ID
Screen response:
Page 55
Screen explanation:
Detail:
Explanation:
Standard Times
Exceptions
Explanation:
H/DCT
DCT
DCTLHR*BABA
DCTLHR-ID*BABD
Page 56
Phone
Itinerary
Name/s of passenger/s
Ticketing information
For new booking, launch the Customer information under the PNR and update the
name accordingly.
Page 57
The name, mileage number, phone field, addresses field, ticketing field, form of
payment field and email field can be added at initial stage of booking for faster and
easier booking creation. Or after booking is done to add, modify & delete.
Page 58
Page 59
Explanation:
To enter a single adult passenger, Mr
George Casey
N.CASEY/KATEMISS*P-C09
N.3BROWN/JAMESMR/MARYMRS/
ANNEMISS*P-C05
Page 60
Name Remarks
A name remark may be added to a passenger name so that additional information
will print on a paper ticket to act as an alert for airline check-in staff.
Children and infants
A child is defined as a person who has reached their 2nd birthday but not their 12th
birthday. When you add a childs name, include the title MSTR for a boy or Miss for
a girl.
Cryptic Entry:
Explanation:
Format:
N.I/BROWN/LAURENMISS
21AUG11
N.LARKINS/MABELMISS P-C05
Page 61
After the first name is entered you can use the mask to add subsequent name items
onto the customer mask. Click on the name and the customer information mask will
pop up.
To add other passengers name, click on the Add button and update the name field
accordingly and click save.
Page 62
CHILD SSR
When child details are stored as a passenger type code, the Galileo system
automatically generates an SSR CHLD when you end the Booking File. This
transmits information to the airlines in the itinerary to advise that a child is travelling.
Page 63
Cryptic Entry:
Explanation:
Format:
N.P2@MASON/OLIVERMR
To change passenger name number 3 and 4 to N.P3show Mr Alistair Bradley and Mrs Kate Bradley 4@2BRADLEY/ALISTAIRMR/
KATEMRS
To change a name remark / PTC for
passenger 2
N.P2@ P-C07
Page 64
Deleting a Name
For Deletion - Select
, then click on the Passengers name to be deleted, click
Remove and click on Save.
Cryptic Entry:
Explanation:
Format:
N.P4@
N.P3-4@
N.P3@
Page 65
Page 66
On the Customer Information screen, click on the Contact tab and click on Add.
Complete the data and then click on Save.
Page 67
The phone field in the booking file may be displayed as a separate entity if required.
Click on the *P on the tool bar.
Screen response:
Page 68
Page 69
Identifies:
Customers mobile
Fax
No phone contact
Page 70
Page 71
Ticketing Field
A ticketing field is required if an air segment is held in the booking file.
Click on the Ticketing Tab and complete the ticketing arrangement
Note: The booking file will automatically be placed on queue 10 on the specified
date for the ticket to be issued. When the ticket is issued the field is automatically
updated to show the date and time of issue.
Page 72
TAA/1JUN/30
Screen response:
Cryptic Entry:
:
Format:
Explanation:
TAA/1JUN/30
TAA/1JUN/+60
TAA/330
Page 73
Received From
A received from field is required in a Booking File when it is originated, and also
each time it is retrieved from the Galileo system and subsequently amended. The
field should contain the name or reference of the person who gave you the
instruction to make the booking or to make any changes to it. The received from
field is stored in history.
Cryptic Entry:
Explanation:
Format:
R.MISS BRIDGES
R.PSGR
Note: Only one received from field is permitted in a Booking File. It is known as a
single item field.
Changing the Received From Field
The received from field in the booking file may be amended. The following is a
sample format:
Explanation:
Format:
R.@SAM BROWN
RV
Screen response:
Page 74
Screen response:
Ending Transaction
When you have completed the Booking File you must end transaction to store the
reservation details in the Galileo system.
When you end transaction the Galileo system checks that the following details are
correct:
All mandatory fields are included
The itinerary is in chronological order
The number of passenger names matches the number of seats booked
If any of the details are incorrect, the system displays a message to indicate the
action you must take in order to end the Booking File satisfactorily.
To end transaction,
Entry:
Screen response:
Points to note:
When a Booking File is ended for the first time, a unique 6-character record locator is
automatically assigned to it by the Galileo system.
Page 75
ER
Action:
Response
Meaning
Action
Response
Meaning
Action
: MODIFY RECORD
: Booking File needs completing or updating before it can
: User must take note of earlier prompt messages. Modify the
Booking File appropriately and make another End Entry.
Response
Meaning
: NEED RECEIVED
: Any amendment/update made to a retrieved Booking File, a
Received Field must be added to record. This error response
indicates this field has been omitted.
: Input Received field e.g. R.SUSAN and followed by End entry.
Response
Meaning
Action
5
Response
Meaning
Action
Page 76
Format:
DRAKE
15DECMASON
TG887/12JULKNOWLES
Record locator
2VP45T
BBARNARD
Page 77
Points to note:
Each Booking File is numbered across the screen
X indicates a cancelled Booking File
To display the required Booking File, select the appropriate name and click
Page 78
Vendor Locators
When the Booking File is ended, vendor locators will be received from airlines that
have option sell and super guaranteed sell.
Refer to the following Booking File:
Points to Note:
Asterisk indicates that the carrier has acknowledged the sell. Please ensure
that for Sell Indicator under O and S, the asterisk * symbol is received next to
the sell indicator, only then can the seat be taken as confirmed.
To check the carriers reference/vendor locator, click on *VL
You may see the vendor locator is received from TG for the above. At times, it
may reflect e.g. 1A which is from the Amadeus system which the carrier is
hosted on.
To check on the carriers dateline, click on *VR
Page 79
Ignoring Transaction
When you are creating or amending a Booking File, all reservations and details can
be ignored at any time before end transaction.
Important note: If you are originating a Booking File all details will be lost.
Entry:
Screen response:
IR
Page 80
Exercise 4
BOOKING FILE CREATION
1.
Enter names for Mr Steve and Mrs Maria Johnson with the same surname.
Ans:
2.
Ans:
3.
Ans:
4.
Ans:
5.
Ans:
6.
Change 3rd phone field to SFO business contact 415 123 4567.
Ans:
7.
Ans:
8.
Ans:
9.
Ans:
10.
Ans:
Page 81
Exercise 5
BOOKING FILE CREATION
Choose any date 6 months onwards, reserve seats in economy class for
the following passengers basing on the itinerary indicated:
Singapore to Bangkok on Thai Airways.
Bangkok to Singapore on Thai Airways. (Four days after arrival into Bangkok)
Enter the following:
Mr Hugh Galileo and Mrs Rosemary Galileo
The travel agency is Four Travel and the telephone number is 63498440
Mr Galileos office contact number is 6282 8476.
Set up the necessary ticketing arrangement 3 days prior to departure.
Rosemary called to make this travel arrangement.
Note : Please indicate the entry below in all training bookings before
END Transaction.
SI.YY*THIS IS A TRAINING BOOKING
Please write down the Galileo Booking File Reference :
Page 82
Explanation:
Format:
XI
Cancel segment 2
X2
X24.6
@3XK
Page 83
0VS7Y8DECLHRLAXNN2
Input description:
Input:
Description:
Segment (sell)
VS7Y
8DEC
Travel date
LHRLAX
NN2
Request 2 seats
Page 84
Open Segment
An open segment is a flight segment on which the passenger has yet to make a
reservation. For example, a business traveller may wait on the outcome of a
business meeting before making a firm reservation to travel.
Note: An open segment is included in when a fare is quoted, and a flight coupon will
be issued.
Enter an open segment in an itinerary to indicate that the passenger intends to fly
that sector, but has yet to make a reservation.
Refer to the following Booking File. The passenger is travelling on business and has
made reservations for transatlantic travel, but is unsure when he will fly from JFK to
LAX.
Take the following step to enter an open segment for travel from JFK to LAX with
American Airlines in Y class.
Entry:
0AAOPENYLAXNYCNO1
Screen response:
Format:
0BAOPENC10MAYLHRCPHNO2
0YYOPENYFRAROMNO3
Note: YY indicates no specified carrier
Page 85
Surface Sector
Your passenger may travel part of their journey by means other than air. This must
be identified in the itinerary as a surface sector.
Add a surface sector to your itinerary when your customer is travelling by road, rail or
sea between two cities.
Refer to the following Booking File. The passenger is flying to New York on a
business trip. She will then hire a car and drive to Los Angeles before flying back to
London.
Take the following step to add a surface sector between New York and Los Angeles.
Entry:
Screen response:
Points to note:
ARNK is an acronym for Arrival Not Known
The surface segment is placed automatically between segments 1 and 3
Page 86
Passive Segments
Passive segments are held in a Galileo booking file for information and ticketing
purposes only.
For example, your passenger may make reservations directly with an airline, but as
they have an account with your travel agency they want you to issue their ticket. In
order to issue a ticket in the Galileo system, there must be a Booking File.
Enter a passive segment to issue a ticket for your customer.
Refer to the following flight availability.
Take the following step to enter a passive segment for 1 C class seats for TG414 on
line 3.
Entry:
N1C1AK
(AK : Confirmed Passive / AL : Waitlisted Passive
/ AN : Requested Passive)
Screen response:
Points to note:
AK / AL / AN status identifies a passive status.
The segment could also be added to the booking file using a direct sell entry,
0TG414C10FEBSINBKKAK2
Before ending transaction, input airline vendor locator e.g. RL.XX*J8BH34
if the airline record locator is not in the booking file. (Replace XX with the
carrier code)
Any additional information, requests, changes or cancellations to the live
booking must be advised directly to the airline with which that booking is held.
3 Days Basic Reservations and Fares OCT 2012
Page 87
Cryptic Entries:
Direct Sell (H/NAIR)
Entry
Explanation:
0UA907Y1DEC LHREWRNN2
Explanation:
0CXOPENYHKGBKKNO2
0TGOPENY12MARLHRBKKNO2
Explanation:
Y or 0A
Surface segment
Explanation:
0UA907Y1DEC LHREWRAK2
N1C3AK
Explanation:
/3S6
/2S3-5
Page 88
Divide a passenger from a Booking File if changes are to be made to reservations for
one of the passengers only.
Refer to the following Booking File.
Jason and Jamie needs to change their travel plans, Jason is passenger item 2 and
Jamie is passenger item 3 in the Booking File.
Page 89
Take the following steps to divide him from the Booking File.
1. Divide the applicable names from the Booking File
Entry:
DP2-3
Screen response:
R.JASON
Screen response:
R.JASON
5. End transaction
Entry:
Page 90
If the airline record locator is the same, do contact the airline to ensure that a
different airline record locator is returned before any amendments to the
booking as it may cause the cancellation of the entire reservation.
Page 91
The newly created Divided Bookings Exist field contains the appropriate name and
record locator of the other Booking File. You may click on the record locator to
retrieved the appropriate record.
Page 92
Exercise 6
BOOKING FILE MODIFICATION
Retrieve the Booking File created in Exercise 5 and make the following
amendments.
Change the departure date to 2 weeks later on the same carrier.
Change the return date 5 days from arrival.
The agencys name should be Forth Travel.
The ticketing dateline is 2 weeks before departure.
Mrs Galileo called to make the amendments.
Page 93
Exercise 7
BOOKING FILE CREATION
Choose any date 6 months onwards, reserve seats in economy class for the
following passengers basing on the itinerary indicated:
Singapore to Los Angeles on United Airlines.
San Francisco to Singapore on United Airlines. (Fourteen days after arrival)
Enter the following:
Mr Alan Galileobrown and Mrs Helen Galileobrown
Mstr Alex Galileobrown (10 years old) and infant Miss Mary Galileobrown
(08JANYY)
The travel agency is Arrow Travel and the telephone number is 63498440
The home contact is 6256 8725.
Mrs Galileobrowns office contact is 6223 2119.
There is a name error for Mrs Galileobrown., it should be Mrs Florence
Galileobrown.
Set up the necessary ticketing arrangement 3 days prior to departure.
Mrs Galileobrown called to make this travel arrangement.
Note :
Please indicate the entry below in all training bookings before End Transaction
SI.YY*THIS IS A TRAINING BOOKING
Please write down the Galileo Booking File Reference :
Page 94
Passenger Servicing
Many passengers have individual preferences and requirements when they travel.
To ensure good customer service, you must advise the relevant airlines of these
requirements at the time that you make reservations.
At the end of this module you will able to work with the following items in a Booking
File:
Mileage Membership
Special Service Requirements (SSR)
Other Supplementary Information (OSI)
Advanced Seat Reservations
Vendor Remarks
Click the
button and select Customer Information, then click on the Mileage
Membership tab. Click on passengers name and select the airline follow by entering
the correct mileage number. If there is cross accrual input the applicable airline code.
After click add and ok to store the mileage membership into the booking file.
Page 95
Page 96
Take the following step to display the membership accrual table for Singapore
Airlines..
Entry:
M SQ
Screen response:
Important Note :
Name/s in the booking must match the name in the Frequent Flyer account
exactly or it could result in the passenger not receiving the benefits they are
entitled to.
Mileage Membership data may not be changed. Existing information must be
deleted & new details added. Deletion will not be generated to airlines, agents to
contact airlines directly to remove the incorrect mileage data & advise correct
info.
Page 97
Page 98
Click the
Under the Special Service Request, click on passengers name and select the
appropriate SSR code and click on ADD.
Note: Entries must be segment and passenger related, otherwise the request will
automatically be transmitted to all airlines in the Booking File for all passengers.
3 Days Basic Reservations and Fares OCT 2012
Page 99
** To request child meal on Lufthansa, the CHILD element and date of birth
has to be input and end transaction before retrieving and requesting the child
meal.
SSR Child
Page 100
SSR FOID
Page 101
Page 102
Page 103
Under the Special Service Request, click on item you wish to delete. Once selected,
click on the Delete button and click OK.
Page 104
Click the
Under the Other Service Information, select the appropriate vendor code and update
the OSI Field accordingly and click on ADD.
Page 105
Page 106
Page 107
Close the seat request screen and do a received and End transaction to store the
seat request.
Click on *SD to view the seat data.
Page 108
Seat Characteristics
To check the seat characteristics for e.g. 31J, do a right click on the seat and go into
DETAILS.
Page 109
Take the following step to request no smoking aisle seats for segment 3, Garuda
Indonesia (GA)
Entry:
Input description:
Input:
S.S2/NA
Description:
S.
Function identifier
S2/
NA
Screen response:
Page 110
Entry:
S.@
S.P2@
Page 111
Vendor Remarks
A free text reply e.g. informing of the ticketing dateline from an airline will be
contained in the Vendor Remarks field in the Booking File as an incoming remark.
The Booking File will automatically be placed on queue for you to action.
Click on *VR to view the Vendor Remarks.
You are also able to add an outgoing Vendor Remark to generate an outgoing
message.
Add a vendor remark to your Booking File to send a message of a general nature to
an airline e.g. when the airline record locator is not received for a divided booking.
Entry:
Entry description:
Entry
Description:
V.
Function identifier
Axx
Airline code
FREE TEXT
Note: When you send free format text to an airline, write all text using the full
spellings or use AIRIMP abbreviations contained in Ask Travelport ID 15611
Deleting a Vendor Remark
Entry
To delete item 2
V.2@
Page 112
Exercise 8
BOOKING FILE CREATION
Choose any date 6 months onwards, reserve seats in economy class for
the following passengers basing on the itinerary indicated:
Singapore to Bangkok on Thai Airways
Bangkok to Singapore on Thai Airways ( 2 days after arrival into Bangkok)
Enter the following:
Mr Galileoblack A, Mrs Galileoblack M, Mstr Galileoblack H (5 years old)
and Mstr Galileoblack J (3 months old)
Include a Name Remark to show and advise in OSI that Mstr Galileoblack
H is 5 years old.
The travel agency is Four Travel and the telephone number is 63498440
Mary called to make the travel arrangement.
Put the mileage membership LX2872982 for passenger 2.
Request a child meal for Mstr Galileoblack H for SIN/BKK sector
The infant will require a bassinet.
Assign non smoking seats for all passengers.
Note : Please indicate the entry below in all training bookings before
END Transaction.
SI.YY*THIS IS A TRAINING BOOKING
Please write down the Galileo Booking File Reference :
Page 113
Review Booking
Follow up actions that you have to take with your customer may be entered in the
review booking field. The review booking field reminds you what you need to do in
the future concerning your customers booking, such as issuing hotel vouchers or
booking car hire.
The Booking File will automatically be placed on queue on the specified date to
remind you to take the required action.
Note: The review booking field should not be used as a reminder to issue a ticket,
and a future ticketing date should be entered in the ticketing field, T.TAU/..
Click the
button and select Booking file Remarks, then click on the Review BF
tab. Click on ADD and update the relevant data, then click Save. It will default to
Queue 12, unless you override it with your personal Queue number.
Page 114
Points to note:
A maximum of 10 review booking file entries may be added to a Booking File,
provided each has a different date.
Page 115
Notepad
The notepad field is a multiple item field, and may be used to store general
information in the Booking File for in-house agency use.
When using the notepad function, type the entry in free text in the way that you
would usually write a note to yourself or a colleague. In this way, you and your
colleagues will have a record of actions taken in a booking file.
Notepad entries can be added as a simple free text messages, or they can be
grouped into categories for display purposes by using secondary qualifiers for
various items such as car hire or hotel accommodation.
Click the
button and select Booking file Remarks, then click on the Notepad
tab. Click on ADD and update the relevant data, then click Save.
Historical Notepad:
Page 116
Itinerary Remarks
Itinerary Remarks allows you to add free format information to your customer's
itinerary. They will display in ViewTrip and in Enhanced Itinerary.
There are two types of Itinerary Remarks:
You may add, change or delete remarks from a Booking File at any time before you
issue the itinerary. You are permitted a maximum of 70 characters for each
item. The Galileo system responds with an asterisk. Unassociated Remarks print at
the bottom of your customer's itinerary, and Associated Remarks print below each
relevant segment.
Click the
button and select Booking file Remarks, then click on either the
Associated tab or Unassociated tab.
For Associated remarks, click on the itinerary to be associated and click ADD.
Update the Remarks text and then click Save.
Page 117
Page 118
Exercise 9
BOOKING FILE CREATION OPTIONAL FIELDS
Choose any date 6 months onwards, reserve seats in economy class for
the following passengers basing on the itinerary indicated:
Singapore to Chicago on United Airlines
Chicago to Singapore on United Airlines (eight days after arrival)
Enter the following:
Mr Galileolim See Wei , Mdm Galileolee Ai Mei and infant Mstr Galileolim
Wei Xiang (20 SEPYY)
The Travel Agency is Arrow Travel and the telephone number is
63498440.
Set up the necessary ticketing arrangement 3 days prior to departure.
Jamie called to make this travel arrangement.
Put under itinerary remarks field that you had quoted adult fare at
SGD1800.00 and infant fare at SGD480.00 return ticket excluding taxes.
Put the mileage membership SQ86297525 for passenger 1 with the
necessary Cross Accrual if applicable
Note : Please indicate the entry below in all training bookings before
END Transaction.
SI.YY*THIS IS A TRAINING BOOKING
Please write down the Galileo Booking File Reference :
Page 119
Exercise 10
BOOKING FILE CREATION OPTIONAL FIELDS
Choose any date 6 months onwards, reserve seats in economy class for
the following passengers basing on the itinerary indicated:
Singapore to Detroit on Delta Airlines
Enter the following:
Mr Gary Galileo and Ms Jane Lim
The Travel Agency is Arrow Travel and the telephone number is 63498440
Set up the necessary ticketing arrangement 3 days prior to departure.
Jamie called to make this travel arrangement.
Set up a Review Booking File 5 days before departure to collect passport
from Embassy.
Note : Please indicate the entry below in all training bookings before
END Transaction.
SI.YY*THIS IS A TRAINING BOOKING
Please write down the Galileo Booking File Reference :
Page 120
Queue
Galileo provides a queue system for the management, sorting and storage of
Booking Files. Each pseudo city has a set of numbered queues. Within this set,
there are queues with predetermined functions and queues that your agency can
customise for internal use.
The queue system allows you to sign into and out of queues, place Booking Files on
a queue and perform various maintenance functions on the Booking Files currently
on queue.
Programmatic Queues
Programmatic queues hold messages sent by airlines, car, train, cruise, hotel, and
leisure travel companies about changes you need to make to Booking Files.
The following table lists the majority of available programmatic queues, their
associated number, and the types of Booking Files they contain.
Enter: QPB
Queue Queue Name:
Number
Urgent
General
*CPD
Seating replies
10
Ticket arrangement
(TAU)
12
Review booking
16
Vendor remarks
17
Waitlist confirmation
Page 121
18
Urgent confirmation
19
General
confirmation
20
Unable
21
Unable to confirm
22
Time change
24
Auxiliary service
advice
25
Service information
advice
Managing Queues
You can manage work to be done on Booking Files by performing various queue
counts. In addition, you can list the Booking Files in a queue. These functions are
important factors in increasing office productivity.
Display a queue count to see a total count of Booking Files on queue within your
pseudo city.
Click the
Page 122
Screen response:
1
2
4
3
Screen description:
Callout:
Explanation:
Page 123
Signing in to a Queue
You must monitor queues frequently, because replies from airlines and vendors are
received constantly.
To work Booking Files within a specific queue, just click on the Queue number and
the first Booking File in the queue is displayed.
Screen response:
Page 124
When you have spoken to your customer and updated the relevant item using the
action code found on pages 126 -128, you must add a received from field and end
transaction.
The Booking File is removed from queue and the next Booking File is automatically
displayed on screen for appropriate action to be taken.
Action:
Format:
Update
Received from
End transaction
QR
QXI
Page 125
Once these are saved the queue is highlighted at the bottom of the screen, initially in a
red bubble with the total bookings that are on each queue displayed within the red
bubble.
Page 126
By hovering over a red bubble the booking files that are on this queue will
be displayed in a separate window (shown below).
From here the record locator from within the queue can be clicked on to
display the booking in the PNR viewer open.
Page 127
Definition:
Change to
status code:
HX
Cancelled by airline
XK
KK
HK
KL
HK
NO
No action taken
XK
TK
HK
TL
HL
TN
HN
UC
Unable to confirm
XK
UN
XK
US
HL
UU
HL
Page 128
Format:
KK - confirming
reservation
@2HK
KL - confirming
from waitlist
@5HK
TL - waitlisted,
advising new
flight times
@3HL
UU - unable,
have waitlisted
@4HL
SSR items
Advice codes to advise of change of status for an SSR item may be updated with the
following entries.
Advice code:
Format:
KK - confirming
item
SI.VLML@HK
KK - confirming
item
SI.P1S3/DBML@H
K
UU - unable,
have waitlisted
SI.S3/SFML@HL
Page 129
Seat requests
Advice codes to advise of change of status for a seat request may be updated with
the following entries.
Advice code:
Format:
KK - confirming
item
S.@ HK
KL - confirming
from waitlist
S.S2@ HK
Action:
Format:
QENDON
QENDOFF
Page 130
Exercise 11
QUEUES
1.
Ans:
2.
Ans:
3.
What is the entry to place Booking File at the bottom of the Queue?
Ans:
4.
Once flight is confirmed (KK, KL) from waitlist, what is the format to action
the confirmation for segment 3?
Ans:
5.
If a Booking File do not require any actions and can be removed from the
queue. The entry is
Ans:
6.
Ans:
7.
Ans:
Page 131
Note: Record locators are recycled after a Booking File has been purged. If there is
more than one past date Booking File with the same record locator a multiple name
list will be displayed.
Example screen response:
Page 132
4) To retrieve the Booking File when it has dropped into Past Date Queue.
Enter: Q/1*CPD
PQ/R-3S71JL
PQ/24DEC05-WILLIAM/AMR
PQ/24JAN06-30JAN06-TAN/AMR
PQ/UA220/19JAN06-WILLS/LUKE
Page 133
The first five lines of the display show details of the original creation of the Booking
File. The subsequent history follows, and the most recent is at the top. As and when
an item is added to history, it is identified by a credit line (CRDT) and a history
code. The Received Field is automatically stored. Relevant data appears above the
CRDT line.
Page 134
Page 135
Screen explanation:
CRDT Item:
Explanation:
A history code precedes each item in Booking File history to identify the action that
has been taken.
Itinerary history
CODE
EXPLANATION
AS
Added segment
AVL
CF
CS
HS
SC
VLR
XS
Cancelled segment
EXPLANATION
AA
AB
Page 136
AC
ACD
ACI
AES
AFB
AFQ
AI
AG
Added SSR
AM
AMC
AN
Added Name
AO
AOB
AP
AQP
AQT
AR
ARQ
AT
AVI
AVO
AW
CG
Changed SSR
CO
Changed OSI
DA
Data Added
DM
Data Modified
Page 137
DRQ
DR
DVI
DVO
DU
DX
FP
HS
HSD
HSI
IG
OG
SA
SC
SX
XA
XC
XCD
XI
XM
XMC
XR
Changed routing
XCI
XES
XFB
Page 138
XFQ
XG
XK
XN
XNP
XO
XP
XRB
XRQ
XT
XW
EXPLANATION
APQ
AQ
DN
Divided Name
XQ
Page 139
Itinerary Print
Action:
Print long itinerary
Format:
TKPDID
P-*R
P-*ALL
Print Screen
CTRL B
HOST EMAIL
To email an itinerary to your customer from Focalpoint, you must end an retrieve the
Booking File, and add a Received From field before you make the final entry to send
the email.
On the Customer Information screen, click on the Contact tab and click on Add.
Complete the data and then click on Save.
Page 140
Emailing an Itinerary
EM
EMALL
EM2
EM1.3.5
EM3-5.8
ERM
ERMALL
ELM5
ECMALL
EM* REC
EM*PDF
EM*HTM
EM*TXT
Page 141
EM*HTM*TXT or EM*TXT*HTM
EM*HTM*PDF
EM*TXT*PDF
EM*NL
Response:
When the entry is made to end the Booking File and issue an Email for Phone Field
item number 2, an entry is programmatically added to the Notepad Field to indicate
several things.
Example:
NOTE2. H**EMAIL24/02 AN 30OCT 0943Z
Once the Email has been sent out from the server, the Notepad remark will be
deleted. All deletions of the Email Notepad remark will appear in History of the
Galileo Booking File.
Page 142
ViewTrip
You can use ViewTrip to view your air, car and hotel reservations made by your
travel agent in the Galileo or Apollo system.
You must enter your six character reservation number (record locator) and last
name.
The web site address is:https://www.viewtrip.com
You may use the following formats to vary the information displayed in a ViewTrip
record using NotePad entry in your booking file :
NP.VIEWTRIPNET
NP.VIEWTRIPWARSAW
NP.VIEWTRIPITIN
Page 143
Exercise 12
BOOKING FILE MODIFICATION
Retrieve the Booking File created in Exercise 10 and make the following
amendments.
Mr Gary Galileo is not able to travel and need to cancel off his trip; Ms
Jane Lim is going as per schedule.
Please write down the Galileo Booking File Reference :
Page 144
Note: You are not able to add new requests or make any amendments using this
product. It is simply a tool which enables you to view details of Galileo created
PNRs to ensure that the Carriers PNR and Galileo Booking File are in synch.
You are able to view the following fields:
Itinerary
Name
Ticket Number
Airport Fax (AP FAX) which includes SSRs and OSIs
Page 145
@@xx/VIEWPNR;
(replace XX with the vendor code)
e.g.
@@SQ/VIEWPNR;
Page 146
Timatic
Timatic is a mechanized Travel Information Manual (TIM) giving agent instant
information regarding requirements for travel.
TI-MV
TI-MH
Page Down
Redisplay Current Page
Display First Page
Page Up
Redisplay Previous Page
TIPN
TIPG
TIPF
TIPB
TIPL
To access the above by just separting the TI with a dash (-) & continue with the data
Input :
TI-DFT/ID/VI/AI ITEM
Page 147
Screen 1:
Screen 2:
Please take note that the address should not have # preceding the unit number, just input
as e.g. 10-08.
Under Telephone, the COUNTRY is 0065 for Singapore and AREA to enter as 0000.
Page 148
TIETAS6
Page 149
Good Practises
Dos
1. Use Carrier Specific Display for airline host availability e.g
A10FEBSINMNL*PR
2. Call Helpdesk for assistance if there is no {*) acknowledgement behind the O
and S sell indicator over 4 hours.
3. A NOREC or REJECT can occur if the agent cancel and rebook in the same
transaction. Agents are advised to cancel the unwanted segment, end
transact, re-retrieve the booking and rebook the new flight.
4. A REJECT can occur if the agent cancels the unwanted KL segment and
action a confirmation @2HK at the same time. Agents are advised to cancel
the unwanted KL segment, end transact, re-retrieve the booking and action
the wanted KL segment.
5. If need to remove passive segments, use the XK function e.g. @1XK or @14XK.
6. Agents are reminded to cancel off HX segments by either using @2XK or X2
(2 being the HX segment number). This will avoid agency being billed for HX
segments by Airlines.
7. For SQ reservations within 72 Hours, after changes please toggle into
@@SQ/VIEWPNR to ensure that the modified itinerary is updated. Otherwise
do contact SQ reservations as the booking may be in SQ control.
8. Re-advising of ticket number is required after an itinerary changed for those
ticketed segments/PNR.
9. Airlines remind agents not to reuse dead PNR to rebook flights, it may cause
sell message being rejected or no record at airline system. Airline may refuse
to render help on such situations.
10. On bookings where passenger had started travel, before doing any change
contact airline to check if the airline has taken control of the booking. This is to
avoid airline not receiving the messages and result in no record at airline
system.
11. When there is a child in booking, please remember to include an SSR to
advise child age.
e.g. SI.P2/CHLD (if date of birth is not avail at time of booking)
or
SI.P2/CHLD*10JUL99 (with date of birth DDMMMYY)
12. Check that passengers name is correct and meets the airline requirement
(e.g. correct form of payment,
3 Days Basic Reservations and Fares OCT 2012
Page 150
DONTs
1. Do NOT cancel and rebook the same flight in same transaction.
2. Do NOT create duplicated segments/bookings for same passenger
3. Do NOT modify the booking file without the * acknowledgement on O and/or S
sell indicator
4. Do NOT sell segment on a DEAD PNR, create a separate booking file for the
itinerary.
e.g. Booking has been HX by the carrier SQ. .
5. Do NOT create booking file or send OSI/SSR item when the flight is close to
departure time.
6. Do NOT update (cancel or remove) AK and HK segment in same transaction.
7. Do NOT create passive segment on Malaysian Airlines. Wholesaler creates
live segments and get MH to synchronise with sub-agent booking.
8. Do NOT turn on the INSERT button or DELETE button whenever fill-informat is in used.
9. Do NOT @1RR for China carriers instead indicate in Vendor Remarks.
e.g. V.ACA*PLEASE RECONFIRM CA662 / 10JUN SINPEK.
10. Do NOT create PNR with all open date segment, at least one segment with
date.
11. Do NOT name change after issuance of E-Ticket.
12. Do NOT insert fictitious ticket number into a Booking File.
13. Do NOT issue ticket after ticketing deadline expired although booking still
showing in bookng file, as it may be in the airlines queue for robotic
cancellation.
Page 151
Galileo Fares
For many travellers, the main factor influencing the decision of which flights to book
will be the fare charged for the journey. This is particularly so for leisure travellers
who are paying for the ticket themselves, but also increasingly important for business
travellers as many companies are trying to reduce travel costs.
When checking availability, each booking code represents a different cabin class or
fare type. On all flights a variety of fares are offered. Highest fares which are flexible
are termed normal fares. Those which are lower and less flexible are special fares.
Within each of these categories, there are different types of fares. The general
features of the most frequently seen fare types are listed below. These are general
guidelines, and restrictions of each fare may vary, depending on the route flown. The
rules of each fare should be checked and passengers advised of any restrictions.
Fares are displayed in strictly low-to-high order with round trips assessed
at their half-value
The basic input to display fares from one city to another is the city pair and date of
travel, which may be entered in any order.
For example:
FDSIN14FEBFRA
FDSINFRA14FEB
FD14FEBSINFRA
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Take the following steps to display fares for travel from Singapore to Frankfurt on 14
February.
Enter:
FD14FEBSINFRA
Response:
1
2
3
4
5
6
Response
UNSALEABLE FARES
MAY EXIST
Description
Fares that have sales restrictions coded,
which prevents them from being
displayed in the main Fare Display.
The main fare display only shows those
fares that are available for sale in this
location or for this user. The display
shows a comment to alert the user that
Page 153
3
4
5
PUBLIC/PRIVATE FARES
FOR 795E
USD CURRENCY FARES
EXIST
1
CX
FARE AMOUNT
R
FARE BASIS
C
6
AP
indicates no advance
purchase period applies
indicates no rules held
indicates minimum number
of days in advance that
ticket may be purchased
Page 154
MIN / MAX
SEASONS
MR
GI
Global Indicator
AP
AT
CF
DT
Page 156
FD14FEBNYCMIA
Response:
1
2
3
Callout
1
Response
UNSALEABLE FARES
MAY EXIST
Description
Fares that have sales restrictions coded,
which prevents them from being
displayed in the main Fare Display.
The main fare display only shows those
fares that are available for sale in this
location or for this user. The display
shows a comment to alert the user that
there are additional fares in the market
that are unsaleable.
2
3
DEPART 14FEB
AIRPORT FARES
PUBLIC/PRIVATE FARES
FOR 795E
1
CX
FARE AMOUNT
FARE BASIS
AP
MIN / MAX
XL FE
consulted
First and last travel dates
C
Indicates travel must be
completed by
S
Indicates travel must be
started by
First and last ticketing dates
Page 159
FD14AUGPARPAR-RTW
FDLONPAR10NOV06/BA
Search Qualifiers
/EI
/UA/DL/US
Carriers (max. 3)
/YY
/ALL
OW or RT
RTW or CTF
@YLE3M
Page 160
*PTC
*ADT*CNN*INF
:GBP
::USD
:NUC
.T12JAN08
FDSFOLAXV26MAR
FDSFOLONV26JAN08FEB
/BART@SPCLS*CNN
/2
Display half round trip in NUCs for all round trip fares
:N
:A
:P
Page 161
ACC
Accompanied passenger
ADT
Adult
CMA
CMP
Companion fares
CNN
Accompanied Child
GIT
GNN
Group Child
GRP
Group
GVT
Government Travel
INF
ITX
LBR
Labourer/worker
SEA
STU
Student
UNN
Unaccompanied child
VAC
VNN
Page 162
Explanation:
FD14FEBSINHKG
FD14FEBSINHKG/CX
FD14FEBSINHKG-OW
FDSINSIN/SQ-RTW
FDSINHKG@YRT
FDSINHKG/CX*INF
FDSINNYC.PA
FDSINTPE:NUC
FDV10FEB18FEBSINHKG/CX
FDSFOCHI/UA*VAC:SGD
FDPARMIL/AF*ITX::USD
FD20OCTSINLAX/NW:NUC.T01OCT
FD1JAN12SINHKG/CX
FDSINBKK/SQ-PRI-XX:P (replace XX
with your respective corporate code)
FDSINHKG/2
FD12FEBPERAYQ/QF::SGD
FDSINSFO/AA*PRO
Page 163
www.cxagents.com
FDSINSIN-CTF
FDSINSIN-CTF/SQ
FDSINSIN-CTF/BA
FDSINSIN-CTF/BA
FDSINSIN-CTF/BA
FDSINSIN-CTF/SQ
FDSINSIN-CTF/SQ
FDSFOSFO-CTF/UA
FDSINSIN-RTW
FDSINSIN-RTW/SQ
FDSINSIN-RTW/AF
FDPARMIL/AF*SKY::USD
FDATLCVG/DL*SKY
(REPLACING CITY PAIR)
www.skyteam.com/EN/benefits/americaPass
FDQMXQMY/UA
Page 164
Page 165
FDSYDHOU/QF
In the above case if you were looking for the class of travel on Alaska Airlines (AS)
you would use M or H class. There is no need to check the secondary information
as it is already supplied in the primary.
Page 166
Above is the secondary RBD information of the same fare and as you can see AS
advises K class. Because the primary RBD information is M or H it would be
incorrect to use K and failure to adhere to this rule could result in an ADM.
Remember to always display the primary airline booking code first.
Page 167
Exercise 13
1
Fare Display
What is the entry to display fare for Singapore to Sydney?
Ans
2
What is the entry to display a one way child fare for Singapore to
Perth on Qantas Airways?
Ans
3
Ans
4
Ans
5
Ans
6
What is the entry to display the seaman fare from SIN to BOM on
9W?
Ans
7
Ans
8a
Ans
8b
From the above fare display SINAKL on SQ, how do you check if
there are any flight restrictions?
Ans
Page 168
Fare Quote
Auto fare quote is used if the normal IATA published fare is to be applied or
printed on the ticket.
The following assumptions are made with a fare quote request:
All passengers in a Booking File require quotes
All passengers are adults (except infants as specified in the name field)
All segments are to be quoted
Ticketing is to take place on the same date as the fare is quoted or within
the guarantee limit
A stopover is assumed where connections are 24 hours or more for IFQ
and 4 hours or more if the fare is from NAFQ
Passengers are not exempt from ticketable taxes.
Fare quote qualifiers may be used to override any or all of these assumptions.
Example:
To quote :
FQ/CTG
Response:
Page 169
Response
Description
FQG
SGD
FARE
TAXES
TOTAL
PSG DES
R.PAX+ER
Response:
Page 170
Click on fare basis will enable you to view the fare rules associated to the fare
quoted, upon seeing the Find Fare Rules, click on Search.
Response:
Page 171
System-generated fare.
When a fare is quoted which is applies the restriction TICKETING
MUST BE COMPLETED WITHIN X DAYS/HOURS AFTER
RESERVATION MADE, the status code C is input. It is the
responsibility of the issuing agent to ensure that the advance
purchase, reservations and ticketing restrictions are met.
E.g. Round the World fare.
In addition, status code C is output, if a Booking File contains an
open segment with no specified carrier.
Guaranteed
Page 172
Modifiers
Segment Relate
S1.5-7
Passenger Relate
P1.4-6
Carrier plate
/Cxx
Fare Basis/type
@J2
Must Break
MB
NB
Only Break
OB
No Stopover
Stopover
Passenger Type
*CNN
.AMSLON
Electronic Ticket
/ET
/TE-FR
/TE-00
**NOTE :
Entry : FQCKE VS FQCKE/TE-00
Fare Quote Entry: FQ/CKE
SIN KE SEL Q70.00 247.55HEE1M KE SIN Q70.00 247.55HEE1M NUC635.1
0END ROE1.41382
FARE SGD 898.00 XT 8.00OO OP6.10 SG13.90 BP33.40 YQ2.60 TOT SGD
962.00
Tax Date Entry: FQ/CKE/TE-00
*TAXES ONLY*
SGD283.00
8.00OO 6.10OP 13.90SG 33.40BP 2.60YQ
* The TE-00 function will return a fictitious 'fare' which must be ignored
* Q-surcharge is not considered into as tax break.
3 Days Basic Reservations and Fares OCT 2012
Page 173
To quote :
FQA/CTG
Response:
Once the required fare has been chosen it must be manually filed and end
transaction for it to be store in the Booking File.
Input:
FF2
Page 174
FQBB++-FIRST
FQBB++-BUSNS
FQBB++-PREME
FQBB++-ECON
FQBB++-AB
Explanation:
FQBC
FQBA
Points to note:
It is good practice to include the plating carrier with your entry, and when an itinerary
includes a departure from an airport in the USA, you must include the plating carrier
in order to calculate any passenger facility charge.
3 Days Basic Reservations and Fares OCT 2012
Page 175
Example:
FQ
Response:
FQBB quote the lowest fare available for an itinerary and the FQBB response also
supplies agents with a clickable FQBBK to make the booking final step more
dynamic.
Page 176
Entry:
Explanation:
FQ/CXX
FQ/CXX/P1.3
FQ@YEE6M
FQ/CAA**SEA
FQ/CAA*VACLSG
FQ/CAA*VACLSIN
FQ/CAA*V08LSG
FQX8
FQO5
FQCSQ-P3:P
FQMB1
FQNB1
FQ.T20JUN
FQ/TE-US ( US Tax )
FQ/CAA/TE-00
Page 177
Explanation:
FQBB
FQBB++-PREMF
FQBB++-FIRST
FQBB++-BUSNS
FQBB++-PREME
FQBB++-ECON
FQBBK
Page 178
Focalpoint Shopping
Focalpoint Shopping provides access to the wealth of Galileo 360 Fares and
searches for low fare options and available flights using a fast and efficient cryptic
transaction incorporating a wide variety of options to customise and streamline the
search.
Focalpoint Shopping can quote fares of up to 8 flight segments booked or
unbooked, for up to 9 passengers, and searches public, private and net fares.
Focalpoint Shopping entries can be used to search for alternative pricing and
itinerary options for the same dates and destinations as booked.
To quote :
FS
Response
Page 179
In this example a total of 31 Pricing Options and 124 Itinerary Options have been
returned. Pricing Option 1 is a Best Buy (without cabin preference) of the itinerary
as booked.
Pricing Option is the term associated to each unique fare level.
Itinerary Option refers to the number of unique itinerary patterns returned for each
request. The same fare may be available with several different itinerary options.
Callout
Explanation:
<<BOOK>>
<<REBOOK>>
<<DETAILS>>
<<RULES>>
<<MORE*N>>
Page 180
Page 181
Response:
The original flights have been cancelled and the new FQ will be stored.
Page 182
Explanation:
FS*C10
FSP2
Passenger 2 only
FSTE
Tax exempt
FSS1-3
FS:P
FS:C
Page 183
Availability modifiers
You must precede availability modifiers with a double ++.
Enty:
Explanation:
/BA
Specify carrier
/CX#
/BA/LH/BD
/UA-/AA-/CO-
//*A
//*O-
.D
-FIRST
-BUSNS
-ECON
.DXB
.JED-
-10
#5
Entries examples
Entry:
Explanation:
FSA
FSALL
FSP1.2*STU
FSTE
FS++.D
FSS1-3++/BA
FS*S1.2++-BUSNS
Page 184
FSLON01JUNMAD08JUNLON
As with a booked itinerary Focalpoint Shopping returns pricing and itinerary options.
This example has 30 different prices available, but 59 different itinerary variations.
Page 185
FSLON01JUNDXB08JUNLON++/EK/-BUSNS
This search is for Business class fares only with Emirates. When no booking is held,
the first option returned is also for the cabin requested. (In this case Business)
Page 186
Explanation:
FSLON10JANDXB
FSLON10JANDXB20JANLON
FSBKK1JUNHKG7JUNSIN10JUNTYO15JU
NBKK
FSLON10JANDXB--AUH20JANLON
Surface sector
FSROM1JUNX-JFKCVG20JUNX-JFKROM
Connecting point
Regardless of
Availability
Note:
When you make shopping requests regardless of availability, the results returned to
the screen do not include the FSK book option.
Pricing modifiers
You must precede pricing modifiers with a single +.
Entry:
Explanation:
FS2LON20DECJKT
Two passengers
FSFRA1JUNLON10JUNFRA+*C10
FS2HKG10JUNTYO20JUNSIN+P1.2*C04
FSFRA1JUNLON10JUNFRA+:P
FSFRA1JUNLON6JUNFRA+-ACCT CODE
FSFRA1JUNLON6JUNFRA+PE00
FSFRA1JUNLON6JUNFRA+:NR
FSFRA1JUNLON5JUNFRA+TE-GB
Page 187
Explanation:
FSSYD1JUNTYO/QF10JUNHKG/CX
FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST
FSZRH10JUNLHR.M#20JUNZRH.E#
Itinerary modifiers
You must precede itinerary modifiers with a double ++.
Entry:
Explanation:
FSLAX1JUNLON10JUNLAX++//*A
Specified alliance
FSSYD1JUNAKL10JUNSYD++/QF/NZ
Specified carriers
FSSIN10JUNHKG20JUNSIN++-FIRST
FSCDG10JUNMAD12JUNCDG++.D
Explanation:
FSPAR1JUNLON5JUNPAR+TE-GB++/AF/BA
FSLON1JUNHKG10JUNLON+:NR++-BUSNS
Page 188