Crystal K.

Cloyd
Glasgow333@hotmail.com

HIGHLIGHTS OF QUALIFICATIONS
Excellent Interpersonal Skills
Managing special needs students
Supervising & Training
Instructing & Teaching
PROFESSIONAL EXPERIENCE

Transitional Trainer (Granite School District, Post-High School, SLC, Utah)

2014-Present
Post-High is a four year program for students ages 18-22 with severe to moderate disabilities.
Supervised 8-10 students daily. Coordinated personal, daily living skills, and lessons to assist
them in becoming independent. Coached students on finding employment. Instruct and train
students on UTA, trax, and front runner. Planned monthly community access field trips.
Supervised student when on community access.
Account Protection Specialist (American Express, SLC, Utah)
2011-2013
Responsible for utilizing fraud management techniques to identify possible fraudulent situations
and minimize the potential loss to American Express. Analyze account data to determine the
appropriate course of action. Handle inbound/outbound calls while maintaining a professional
relationship with the customer. Analyze and investigate allegations of fraud, counsel victims and
perform identity restoration duties, and victim case management. Support the high risk card
replacement team and assist with special handling procedures. Microsoft word. 60+wpm.
New Accounts Rep (Kelly Services/American Express, SLC, Utah)
2010-2011
Analyze new account forms that are faxed in on a daily basis. Making sure that information
received is valid, documented, and processes accurately. Updating withholding statuses to make
sure that funds are either held or refunded to customer. Process Payable on Death forms.
Updating and ensuring that beneficiaries are updating for customers accounts and all
documentation is received and process accurately. Send out letters of verification. Microsoft
word. 60+ wpm.
Teacher Aide (Granite School District, Salt Lake City, Utah)
2009-2010
Assisted students with Special Education needs. Responsible for nine special needs students who
are in grades four through sixth. Taught reading, writing, math, and language curriculum in a
self-contained unit and positive learning environment. Supervised students before school and
after, at recess, lunch breaks, and afternoon bus pick up. Coordinate field trips, and assemblies.
EDUCATION and ADDITIONAL EXPERIENCE
Salt Lake Community College- (Taylorsville, Utah) Education/SPED GPA 3.2

1991-2015

In-service Classes Jones Center (Salt Lake City, Utah) Seizure training

REFERENCES
Monica Spring (Daycare provider-personal)

801-969-8380

Louise Miller

801-255-8586

Lynsey Butler

(Nurse)
(Certified SPED Teacher)

385-646-4531

2014-2015