SECURITY

SECURITY OFFICER
MAINTAIN A PROFESSIONAL APPERANCE
KNOWLEDGEABLE IN THE OPERATING HOURS OF ALL OUTLETS AND FACILITIES
CORRECT TELEPHONE PROCEDURE
OPERATION OF THE ENGRAVING MACHINE
OPERATION OF THE PHOTO I.D MACHINE
ISSUING, RECORDING AND RETRIEVAL OF NAME TAGS
ISSUING OF REPLACEMENT I.D CARDS
SECURITY OFFICER KEY CONTROL PROCEDURE
CONTROL BACK OF HOUSE VISITOR ENTRY
RESPOND TO ALL EMERGENCY SITUATIONS CORRECTLY
FIRST AID TRAINED
USE OF THE PAGING SYSTEM
CORRECT USE OF H.T.90 TRANSMITTER/RECEIVER
CORRECT USE OF THE B.C.F/DRY CHEMICAL EXTINGGUISHER
OPERATION OF FIRE HOSE
CONDUCT THE FIRE HOSE MAINTENANCE PROGRAM
EFFICIENT OPERATION OF THE ELEVATOR IN THE EVENT OF A FIRE
CONDUCT RANDOM BUT REGULAR FIRE/SAFETY AND SECURITY PATROLS
OPEN AND CLOSE POOL AT PRESCRIBED HOURS FOR THE USE OF HOTEL GUESTS
CLEAN UP POOL AREA DURING PERIODS WHEN THE POOL ATT. IS NOT AVAILABLE
OPEN AND CLOSE GYM
OPEN AND CLOSE MITCHELLS ENTRANCE
OPEN AND CLOSE GYM
OPEN AND CLOSE STAFF ENTRANCE

OPERATE THE C.C.T.V. SYSTEM

INSTRUCT STEWARDING STAFF ON E.R.T. FIRE PROCUDURES
REMOVE UNRULY UNDESIRABLES WHEN REQUIRED
PROTECT EVIDENCE AT THE SCENE OF A CRIME
WRITE SECURITY INCIDENT REPORTS
COMPILE ACCIDENT REPORTS
OPENC AND CLOSE MAIN STORES AFTER HOURS FOR ISSUSES AND DELIVERIES
COMPILE MAINTENANCE REQUEST
CORRECT USE OF THE SECURITY LOG
UNDERSTAND THE PRINCIPLES OF CONDUCTING AN EFFECTIVE INTERVIEW
HANDLING LOST & FOUND PROPERTY
ATTENDING TO A GUEST / EMPLOYEE ACCIDENT
HANDING GUEST BRINGING IN A FEMALE COMPANION
ATTENDING TO A CASE OF SERIOUS ILLNESS IN THE GUEST ROOM
HOW TO HANDLE GAMBLING INCIDENTS PATROLLING
HOW TO USE THE POCKET DIARY/OCCURRENCE BOOK AT HE CONTROL CENTER
HANDLING AN INTRUDER ON GUEST ROOM FLOOR
MAINTAINING EMPLOYEE SECURITY RELATIONSHIP
INVESTIGATING A CASE OF THEFT IN THE GUEST ROOM
ATTENDING TO A DRUNK HOUSE GUEST / UNRULY PERSON/
HANDLING PERSONS TRAPPED INSIDE A LIFT
HANDLING A CASE DRUG CONSUMPTION/POSSESSION
HANDLING VANDALS
HANDLING A CASE OF MOLESTING
HANDLING A CASE OF DEATH IN THE HOTEL
HANDLING A SUICIDE ATTEMPT

HANDLING STAFF CHECKIN / OUT THE HOTEL STAFF ENTRANCE

TRANSFER AND ESCORT OF FUNDS
SECURITY
JOB CATEGORY
SECURITY OFFICER

WINNER
SHERATON HOTEL

TASKS
MAINTAIN A PROFESSIONAL APPERANCE
KNOWLEDGEABLE IN THE OPERATION HOURS OF ALL OUTLETS AND FACILITIES
CORRECT TELEPHONE PROCEDURE
OPERATION OF THE ENGRAVING MACHINE
OPERATION OF THE PHOTO I.D MACHINE
ISSUING, RECORDING AND RETRIEVAL OF NAME TAGS
ISSUING OF REPLACEMENT I.D CARDS
SECURITY OFFICE KEY CONTROL PROCEDURE
CONTROL BACK OF HOUSE VISITOR ENTRY
RESPOND TO ALL EMERGENCY SITUATIONS CORRECTLY
FIRST AID TRAINED
USE OF THE PAGING SYSTEM
CORRECT USE OF THE H.T. 90 TRANSMITTER/RECEIVER
CORRECT USE OF THE B.C.F /DRY CHEMICAL EXTINGUISHER
OPERATION OF THE FIRE HOSE
CONDUCT THE FIRE HOSE MAINTENANCE PROGRAM
EFFECTIVE OPERATION OF THE ELEVATOR IN THE EVEN OF A FIRE
CONDUCT RANDOM BUT REGULAR FIRE/STAFF AND SECURITY PATROLS
OPEN AND CLOSE POOL AT PRESCRIBED HOURS FOR THE USE OF HOTEL GUESTS
CLEAN UP POOL AREA DURING PERIODS WHEN THE POOL ATT. IS NOT AVAILABLE

OPEN AND CLOSE GYM

OPEN AND CLOSE MITCHELLS ENTRANCE
OPEN AND CLOSE STAFF ENTRANCE
OPERATE THE C.C.T.V SYSTEM
INSTRUCT STEWARDING STAFF ON E.R.T FIRE PROCEDURES
REMOVE UNRULY UNDESIRABLES WHEN REQUIRED

SERCURITY
JOB CATEGORY

WINNER

SECURITY OFFICER
SHERATON DARWIN HOTEL
TASKS (Continued from previous page)
PROTECT EVIDENCE AT THE SCENE OF A CRIME
WRITE SECURITY INCIDENT REPORTS
COMPILE ACCIDENT REPORTS
OPEN AND CLOSE MAIN STORES AFTER HOURS FOR ISSUES AND DELIVERIES
COMPILE MAINTENANCE REQUEST
CORRECT USE OF THE SECURITY LOG
UNDERSTAND THE PRINCIPLES OF CONDUCTING AN EFFECTIVE INTERVIEW

HONORABLE MENTION
TASKS
HANDLING LOST & FOUND PROPERTY
ATTENDING TO A GUEST/EMPLOYEE ACCIDENT
HANDLING GUEST BRINGING IN A FEMAIL COMPANION
ATTENDING TO A CASE OF SERIOS ILLNESS IN THE GUEST ROOM

HOW TO HANDLE GAMBLING INCIDENTS PATROLLING

HOW TO USE THE POCKET DIARY/OCCURRENCE BOOK AT THE CONTROL CENTRE
HANDLING AN INTRUDER ON GUEST ROOM FLOOR
MAINTAINING EMPLOYEE SECURITY RELATIONSHIP

HONORABLE MENTION
TASKS (Continued from previous page)
INVESTIGATING A CASE OF THEFT IN THE GUEST ROOM
ATTENDING TO A DRUNK HOUSE GUEST/UNRULY PERSONS
HANDLING PERSON TRAPPED INSIDE A LIFT
HANDLING A CASE DRUG CONSUMPTION/PROCESSION
HANDLING VANDALS
HANDLING A CASE OF MOLESTING
HANDLING A CASE OF DEATH IN THE HOTEL
HANDLING A SUICIDE ATTEMPT
HANDLING STAFF CHECK IN/OUT THE HOTEL STAFF ENTRANCE
TRANSFER AND ESCORT OF FUNDS

PERSON SPECIFICATION
TITLE: Security Officer

DATE:

DEPARTMENT: Security
ESSENTIAL
AGE: Over 23 years

DESIRABLE
late 20s early 40s

QUALIFICATIONS
Education
Min level 10 Police, Military or Private Industry Experience. First Aid Trained,
Current Driving License with no convictions

EXPERIENCE
Minimum One year in Field 1-3 years experience
SPECIAL SKILLS
Adaptable has experience with report writing safety and Fire Prevention Knowledge
PERSONALITY
Firm mature honest worker, shows reliability trust worthy, alert, strong self
motivated with leadership qualities.
OTHER REQUIREMENTS
Adaptable to shift work personable good communication, diplomatic, discrete, and
not overbearing
APPROVED

DEPT. HEAD

DATE

PERSONNEL

DATE

SECURITY
POSITION DESCRIPTION
DATE:
POSITION TITLE: Security Officer
DEPARTMENT: Security
BASIC FUNCTION
Preserve order and ensure the safety and security of patrons guests and staff as
well as the property of the hotel.
DUTIES/ACTIVITIES:
1. Patrol inside the hotel checking the lobby, corridors, restrooms and
continually maintaining a Security, safety and Fire Prevention containment
watch through out the hotel.
2. Circulate amongst patrons and guests ensuring compliance with all rules
pertaining to age, behavior, sobriety, noise and other rules covered under
state laws and hotel policies.
3. Keep management informed of all infraction, investigate, and interview when
necessary guests, patrons and staff regarding disturbance, complaints
accidents, security breaches, and incidents of fire.
4. As a last resort, call police if unable to control disturbance or evict unruly
persons.

5. Perform First Aid and obtain assistance for all accident victims.
6. Perform as a member of the in house Emergency Response Team.
7. During the day shift man the Security Office and ensure all movements are
monitored and logged.
8. Daily collect all Mails and frank same before delivering to the Post Office
before 11:00 hrs Weekdays.
9. Ensure all Staff complies with company policy and procedures.
10.Issue and record all name tags, I.D badges and lockers in the prescribed
fashion.
11.Conduct regular maintenance checks on all fire fighting equipment and fire
exit doors.
12.Perform other duties when required as requested by hotel mangement