Pleasewaitforasiteoperatortorespond.

Youarenowchattingwith'SwapnilN'
SwapnilN:WelcometoHDFCBankonlinechat
service,exclusivelyforNRIAccount/Depositopening.
ThisisSwapnil,HowmayIassistyou?
PRADEEP:HI
PRADEEP:IWOULDLIKETOKNOWABOUT
PLATIMNUMDEBITCARD
PRADEEP:?
SwapnilN:Doyouholdaresident/localaccountoran
NRIaccountwithHDFCbank?
PRADEEP:asofnowlocalaccount
PRADEEP:needtoconvertintonri
SwapnilN:Iapologize,Iamunabletoassistyou
regardingyourquery.
PRADEEP:ihaveademataccountattachedtomy
account,evenafterrepeatedrequests
PRADEEP:itwasnotclosed
SwapnilN:Inordertogetplatinumdebitcard,Iwould
requestyoutowriteanemailtosupport@hdfcbank.com.
Alternatively,callonthephonebankingnumber9122
61606161togetcompleteassistancefromourconcerned
team.
PRADEEP:isthattollfree
SwapnilN:No,itschargeablephonebankingnumber.
PRADEEP:ok
PRADEEP:thankyou
SwapnilN:BeforeIgoaheadandassistyouwiththe
details,mayIhavesomeofyourinformationtohelpyou
inabetterway?
PRADEEP:Yes,please
SwapnilN:MayIknow,ifyouholdIndianpassportor
foreignpassport?
PRADEEP:Indian
SwapnilN:MayIknowwhichtypeofVisayouhold?
PRADEEP:work
PRADEEP:canyoumakeitfast//
SwapnilN:Yes,sure.
SwapnilN:ArethereanyDemataccount,Salary
account,Creditcard,Fixeddeposit,EMIorHomeloans
linkedwithyourresidentaccount?
PRADEEP:yes
PRADEEP:demat
PRADEEP:creditcards
PRADEEP:EMI
PRADEEP:ofPersonalloan
SwapnilN:IfthereareDemataccountandany
investmentslinkedtoyouraccountthenyouneedto
contactyourbasebranchandtheywillassistyouonit.
PRADEEP:nope
PRADEEP:notevenloggedinintoit
PRADEEP:notevenasingletime
PRADEEP:ihavebeenmakingrequestetoclosethe
accountsinceday1
SwapnilN:RegrettoinformyouthataspertheRBI
guidelines,youwillbeunabletohavearesidentaccount
alongwithaNRIaccount,atthesametime.
SwapnilN:Sinceyouholdaresidentaccountwith
HDFCBankandcurrentlyyourstatusisthatofaNon
ResidentIndian(NRI),werecommendyoutakeanyone
ofthefollowingoptions:

SwapnilN:A.Closeyourresidentaccountandopena
newNonResidentExternal(NRE)account.
SwapnilN:B.Tooptforredesignatingofyourresident
accounttoNROaccountwithoutchangeinCustomerID
andaccountnumber.
SwapnilN:C.Also,youcanredesignateyourresident
accounttoNROaccountandsimultaneouslyapplyfor
newNREaccount.
PRADEEP:igowithoptionc
PRADEEP:Whataretheconditiosforthat?
PRADEEP:procedure//
SwapnilN:Iwouldrequestyoutowriteanemailto
support@hdfcbank.comforclosetoyourdemataccount.
SwapnilN:Letmeexplainyoutheprocedure&
documentsrequiredtoopenanNRE/NROaccount.
SwapnilN:InordertoopenanNRE/NROaccount,you
willhavetofilluptheapplicationformandsendthehard
copiesoftheformstoourMumbaiheadoffice.
SwapnilN:Documentsrequiredareasfollows:
SwapnilN:Passportcopy(1standLastPage).
SwapnilN:CopyofValidvisa/workpermit.
SwapnilN:Addressproof(IndianorOverseasany
one).
SwapnilN:Oneoverseasadditionaldocument(Such
asOriginalBankStatement,CreditCardStatement,
UtilityBill,JobidCopy,DrivingLicenseetc.).
SwapnilN:Onepassportphotograph.
SwapnilN:Foraddressproofwecanacceptcopyof
Passport(IndianorOverseas),DrivingLicense
(Indian/Overseas),Voter'sIDcardissuedbyElection
commissionofIndia,letterissuedbyUIDAIcontaining
detailsofname,addressandAadhaarnumber.
SwapnilN:AchequeorDraftworth10000INRor
equivalentamountinforeigncurrencyasopeningbalance
inyouraccount.
SwapnilN:Incaseofdemanddraft,youhavetoalso
sendtheoriginalacknowledgmentslipofdemanddraft.
SwapnilN:Foreigncurrencychequetakes21
internationalworkingdaystoclear,chequeclearance
chargeofINR200andconversioncharges+Servicetax
willbechargedforthesame.
SwapnilN:Exchangeratesarevariabletherate
applicabletoyourremittance/foreigncurrencychequeis
basedontherateprevailingonthedayyourfundsare
convertedintorupees.
SwapnilN:IfyouwishtoRedesignateresidentaccount
toNROandopenanewNREaccount,youwouldneed
tosubmittwosetofdocumentsalongwithtwocheques
ordemanddrafts,oneofNREsavingsaccountandone
forNROsavingsaccount.
SwapnilN:Ifbalanceinyourresidentaccountisrs.
11000orabove,thenthereisnoneedtoprovideany
initialpayment.
SwapnilN:AfterreceivingthedocumentinIndia,it
takesapproximately710workingdaysfortheaccountto
getopened,iftherearenopending/requirement.
SwapnilN:Selfattestationisrequiredonallthe
supportingdocumentswhetheritisoriginalorphoto
copies.
PRADEEP:ok
SwapnilN:Requestyoutocontactcustomersupport

teamtocloseyourdemataccount.
PRADEEP:whataboutEMIlinkedtotheaccount?
PRADEEP:creditcards
PRADEEP:doihavetoclosethem?
SwapnilN:Ifyouconvertyourresidentaccountto
HDFCBankNROaccount,youcancontinuewith
existingEMIandcreditcard.
SwapnilN:Howeverdemataccountislinkedwithyour
residentaccount,Iwouldrequestyoutocontactthebase
branchforcompleteassistance.
SwapnilN:IsthereanythingelsethatImayassistyou
with?
PRADEEP:ok,thakyou