tashasua.weebly.

com

NATASHA SUA
CAREER OBJECTIVE
To continue with my education while investing my time in a career where I can interact
with and touch the lives of others.

EDUCATION
BRIGHAM YOUNG UNIVERSITY, Provo, UT
2003 - 2005, Broadcast Journalism
Academic Scholarship, Multicultural
DIXIE STATE UNIVERSITY, St George, UT
2007 - 2010, Psychology
ARIZONA STATE UNIVERSITY, Tempe, AZ
2015, Mass Media

EMPLOYMENT EXPERIENCE
SENIOR STUDENT AFFAIRS COORDINATOR
FREMONT COLLEGE
Cerritos, CA

2014 to Present

Running all Student Affairs operations out of the Cerritos campus. Overseeing all
advising and retention efforts, making sure all students are properly informed of any
and all academic affairs throughout their entire attendance with Fremont. Managing
and monitoring the flow of the front desk area, making sure prospective students are
well taken care of and colleagues are on task and communicate issues in a timely
manner. Develop, manage and oversee all events that take place on campus and create a
friendly environment where students can come and find multiple forms of aid from
tutors to extra study sessions etc that Student Affairs set up.
ADMISSIONS REP
EVEREST COLLEGE
Gardena, CA

2013 to 2014

Worked as an Admissions Rep as a part of the Enrollment Team. Communicated

frequently with prospective students and gets to know them on a personal level to
help them determine what type of career would suit them the best. After learning
about the potential students, the main responsibility was to introduce the different
programs that we offered and get them set up with the enrollment process, including
but not limited to obtaining all of the appropriate paperwork, completing pertinent
financial documentation, as well as having a thorough understanding of everything
that we offer from the services, to the programs, to compliance etc. Job required
strong intrapersonal skills as well as exquisite communication skills and a strong
sense of organization and discipline.

Revised 9/2015

CUSTOMER SERVICE AGENT

SKYWEST AIRLINES
Los Angeles, CA

tashasua.weebly.com
2013 to 2014

Customer Service Agent at LAX for Skywest, working out of the United Express
counters in Terminal 8. Job description includes but not limited to: using a number of
computer systems simultaneously to process and clear secure information for
passengers, issuing tickets, vouchers, communicating with multiple departments etc.
Work is based off of an extremely strict timeline and requires systematic procedures
to take place by Gate Agents, all the while trying to solve passenger needs with
anything from disability assistance to determining whether a passenger is unfit to fly
physically or mentally. Operates at a very fast-pace but treats all customers
delicately, welcoming them with a smile and answering questions clearly and in a
timely manner.

YOUTH WORKER
CINNAMON HILLS YOUTH TREATMENT CENTER
St George, UT

2010 to 2013

Worked full-time with troubled youth who struggled with anything from substance
abuse,
defiance problems, abuse victims, gang involvement, violent/sexual/emotional acting
out etc. Acted as a mentor throughout their entire stay and interacted with the
students on a rotating schedule which allowed us to be there when they woke up until
they went to bed, depending on the day. Encouraged the youth by instilling self-worth
and core values as well as helping them through therapeutic progress and applying
healthy coping skills. Enforced simple structure, filled out legal documents on a
regular basis and was required to pay attention to details and problem solve daily.
Worked closely with others and developed a great rapport with the students and
others who were involved in the care and treatment of these individuals.
Demonstrated great work ethic and was promoted to a Shift Leader within two weeks
of being hired, becoming responsible for anywhere from 5 to 8 other female staff
under direct care and direction. Represented company multiple times during various
seminars and spoke at every female graduation since date of hire, due to great
articulation, professionalism, congeniality and a strong relationship with both
students and administration.
YOUTH WORKER
EAGLE RANCH ACADEMY
St George, UT

2007 to 2009

Worked at a residential youth treatment center as a mentor to youth who struggled

with
various problems. Helped encourage, inspire and motivate while working towards selfgovernment and being responsible young adults. Worked closely with others and
participated in various therapeutic groups. Part of a select few employees who were
responsible for taking the more advanced students off campus to participate in
various activities.

Revised 9/2015

CHILD CARE PROVIDER

DISCOVERY CLUBHOUSE
St George, UT

tashasua.weebly.com
2009

In charge of the infant room at a local daycare. Provided tender care and love for
newborns to one-year-olds. Fed, changed, deep cleaned area daily and offered a
smiling face to the babies daily. Demonstrated great patience and high tolerance of
noise. Able to multitask and quickly determine and prioritize needs and remain
organized all the while.
SERVER/BARTENDER
RUBY TUESDAY
St George, UT

2005 to 2008

Gained a complete knowledge of our products to offer our customers and aimed to give
a memorable and enjoyable dining experience. Became a trainer within the first two
months working at the restaurant due to an ability to multi-task, attention to detail
and listening to what the customer is looking for while up-selling, by offering
certain specials or add-ons that would go with their meal. Very particular with
appearance and cleanliness and required the same from everyone else on the floor
while on shift. Demonstrated great social skills, which led to many return customers
who would request to be seated in my section, regardless of how busy they restaurant
was. Quickly learned and applied "the customer is always right" attitude and handled
any displeasure with class and professionalism while meeting their new request
expediently. Led the entire store on sales on a regular basis with ease, yet quick to
help co-workers with anything from seating customers, bussing anothers table or
even offering tips to provide better service and to promote a "team" environment.
CUSTOMER CARE REP
SPRINT
Lindon, UT

2004 to 2005

Answered in-bound calls as a Customer Care Representative. Answered questions

regarding billing, adjusting plans, setting up new services etc. Used the computer to
pull up different screens at once to compare information and make updates as needed.
Required to type quite a bit and walked many customers through technical troubleshooting methods in efforts to repairing their devices before sending them to another
department. Very articulate and never had a problem with communication with a
customer. Learned software quickly and gained a great knowledge of duties early on.
ADMINISTRATIVE ASSISTANT
SOUTH BAY SPORTS ACADEMY
Torrance, CA

2003 to 2009

Worked for a sports academy that specialized in baseball and softball training in oneon-one or group sessions. Scheduled appointments with coaches, collected monthly
dues, answered phones and emails, took care of payroll, help set up and advertise
camps and kept the office organized. Frequently used Word, Excel and Power Point.
Handled money and checks daily and was trusted to be solely responsible for
recording profit, costs, coaches pay etc with integrity. Interacted with students of all
ages and their parents daily and gained a friendly relationship which made it a more
desirable environment from the administrative side of the company.

Revised 9/2015

SKILLS

CPR Certified
First Aid Certified
CPS Certified
PCS Experienced & Proficient
Word
Excel
Power Point
83 WPM

Revised 9/2015

tashasua.weebly.com