1.

EXECUTIVE SUMMARY

In this report, we will analyze from a supply chain perspective for the reasons of
Gaps failure and Zaras success. We will start by analyzing both Gap and Zaras
decisions in 3 phases of supply chains, which are strategy and design, planning, and
operational phases. Next, how their processes seen from supply chain push/pull
point of view. After that, their position on implied demand uncertainty spectrum and
strategic fit zone, their supply chain capabilities, and their ability to expand its
scope of strategic fit. Lastly, their performance are measured using supply chain
drivers, such as facilities, inventory transportation, information, sourcing and
pricing, whether they achieve its supply chain goals of efficiency and
responsiveness.

Table of Contents
1. EXECUTIVE SUMMARY 113...............................................................................1
2. LIST OF FIGURES............................................................................................... 3
3. LIST OF TABLES................................................................................................. 3
4. SUMMARY OF THE CASES 49...........................................................................3
4.1

Gap 46.......................................................................................................... 3

4.2

Zara 50......................................................................................................... 3

5. CRITICAL FAILURE/SUCCESS FACTORS IDENTIFIED 114..............................4

6. ANALYSIS FROM A SCM PERSPECTIVE...........................................................5
6.1

ANALYSIS OF THE THREE SUPPLY CHAIN DECISION PHASES...............5

6.1.1

SUPPLY CHAIN STRATEGY AND DESIGN 209.....................................5

6.1.2

SUPPLY CHAIN PLANNING 199............................................................5

6.1.3

SUPPLY CHAIN OPERATION 172..........................................................6

6.2 ANALYSIS OF SUPPLY CHAIN PROCESS SEEN FROM PUSH/PULL

POINT OF VIEW 95............................................................................................... 7
6.3

ANALYSIS OF MANAGING STRATEGIC FIT................................................8

6.3.1

DEMAND UNCERTAINTY 62..................................................................8

6.3.2

SUPPLY CHAIN CAPABILITIES 210......................................................8

6.3.3

ACHIEVING STRATEGIC FIT 217..........................................................9

6.3.4

ABILITY TO EXPAND STRATEGIC FIT SCOPE 200............................11

6.4 ANALYSIS OF SUPPLY CHAIN DRIVERS TO ACHIEVE SUPPLY CHAIN

OBJECTIVES......................................................................................................... 12
6.4.1

SUPPLY CHAIN DRIVERS 973.............................................................12

6.4.2

SUPPLY CHAIN OBJECTIVES 300.......................................................14

7. CONCLUSION 193............................................................................................ 15
8. REFERENCE...................................................................................................... 16

2. LIST OF FIGURES
3. LIST OF TABLES
4. SUMMARY OF THE CASES
Both Gap and Zara are giants in the fashion industry. Gap was founded on
1969 by Donald G Fisher, who was a real estate developer, in San
Francisco. Then, founded in La Coruna, Spain, on 1975 by Amancio
Ortega, Zara is currently known as parent of game-changing clothes giant.
4.1

Gap

The first store was open in the US on 1969 has been expanding with
currently own more than 3,700 stores worldwide and ranked second
among US retailers. Gap has been specialized its retailing in casual
apparels, shoes, and accessories for men, women, children, and even
babies.
4.2

Zara

With more than 6,683 stores in 70 countries around the world, Zara has
been crowned as one of the fastest global expansion company in the
world within fashion industry. Also, Zara has profitability one of the highest
among the industry. Zara has been focusing in textile design,
manufacturing and distribution.

Table 1 Comparison of Gap and Zara

5. CRITICAL FAILURE/SUCCESS FACTORS IDENTIFIED

Gap relies mostly on its both foreign and domestic supplier to provide its collection.
Therefore, requires a long lead time before showing in stores. Forecasting market or
customers need a few months in advance is hard, resulting that Gap had too much
unwanted inventory on hand, which need to be marked down or written off. Thus, it
had reduced Gaps profits.
On the other hand, Zara produced nearly 60% of products in-house, giving a lot
flexibility for Zara. In addition, rather than guessing what customer needs, Zara has
its employees to gain feedback from customers and even conduct an investigation
of trend-spotting or reasons of not buying after tried on a piece of clothing.

6. ANALYSIS FROM A SCM PERSPECTIVE

6.1

ANALYSIS OF THE THREE SUPPLY CHAIN DECISION PHASES

6.1.1 SUPPLY CHAIN STRATEGY AND DESIGN

Gap has formulated their supply chain strategy and design to outsourced 100% of
their total products from both domestic and overseas suppliers and manufacturers
by having more than 700 suppliers and manufacture. Therefore, Gap do not have
any production facilities available. Thus, Gap have more than 23 distribution centers
to support with the supply chain activities. More than half of it mostly located across
US and the rest of it located around the globe mostly in Asia and England. The same
as the other apparel retailers, Gap uses transport such as trucks and air freight to
move its inventory. However, Gap currently are trying to optimize modes of
transportation other than air freight and use other transport modes such as rail to
have a positive influence on environmental and social sustainability.
Zara has formulated their supply chain strategy and design to produce more than
60% of its total products in-house, from dyeing fabric to cutting and fashion
designing. Thus, Zara own 11 automated factories, where located in Spain and
Portugal, especially in Galicia and northern Portugal. Also, Zara does outsource for
clothes with longer shelf lives such as, jeans and tees. Zara uses truck to deliver to
places that can reached overnight and chartered cargo flights to farther places.
6.1.2 SUPPLY CHAIN PLANNING
Gap has its supply chain planning of demand forecasting by has its CEO to guess
the next fashion trend. While Gap has totally 0 production as Gap subcontract 100%
of its total product. Therefore, Gap always have high inventory as suppliers usually
demand few months in advance for order placement. On the other hand, variety of
its products is also lower compare to Zara. Gap highly promotes its brand in a
various way, from social media ads, printed ads, to radio and outdoor ads.
As Zara produce most of its product in-house, therefore its production planning
needs to run all the time. Although Zaras production runs all the time, Zara do have
around 40% of its products leverage to its sub-contractors. Zara has a policy of all
production, including designing time, to have the items appear in stores must not
be longer than 15 days, thus no item could not stay in-house more than 3 days.
Therefore, Zara always has low inventory but have more or less 10 times more
variety of products than Gap. However, Zara does not have enough advertising
cost, which means, Zara does not promotes its brand enough. Rather, Zara only
relies its store images.

6.1.3 SUPPLY CHAIN OPERATION

Gap order management is need to at least a few months ahead before. In other
words, Gap can only order once or twice every season. This is because of its
suppliers high lead time to produce and complete the order, so Gap can only do its
replenishment order once every few months to prevent too much of unwanted
stocks.
On the other hand, as Zara produce mostly in-house with a short lead time as 15
days, every Zaras in-store manager can order every 2 weeks for new stock and
even for their replenishment stocks. Thus Zara always have a lower inventory level
as it does not need a high level of inventory and also to prevent any unwanted
stocks.
Both Gap and Zara has a high level of customer service. However, methods use are
different. While Gap focus on expansion and developing a new distribution channel
to make it more convenient for customers, Zara focus more on investigating and
getting to know more about customer needs for fashion trend and quality product.

6.2
ANALYSIS OF SUPPLY CHAIN PROCESS SEEN FROM PUSH/PULL
POINT OF VIEW

As shown in the figure above, Gap seen to adopt process similar to LL Beans where
push process consist of procurement, manufacturing, and replenishment cycles.
While, customer order cycle is a pull process. Because Gap will forecast what to
procure and produce in advance before customers even order.

As shown in the figure above, Zara seen to adopt process similar to Dell where pull
process view consist of manufacturing and customer order cycles. On the other
hand, only procurement cycle is push process. Because Zara will procure and
produce to market demand and fashion trends.

6.3

ANALYSIS OF MANAGING STRATEGIC FIT

6.3.1 DEMAND UNCERTAINTY

As shown in the 2 figure above, both Gap and Zaras estimated position on the
implied demand uncertainty spectrum is between uncertain and highly uncertain
supply and demand. This shows that the apparel industry is quite hard to predict its
demand and hard to conclude a suitable supply. The reason is because of
fluctuating fashion trends and customer needs of the fashion.

6.3.2 SUPPLY CHAIN CAPABILITIES

In the figure above shows that Gap position on responsiveness spectrum, it shows
that Gap is more to supply chain efficient rather than responsive. Gap focus more
on cost making, which means Gap always sourced for more effective and efficient
material to lower the cost of making what customers need. In addition, Gap
continuously expands its market size to ensure that it has deliver the right products
to customer. By expanding and create goods that suit local taste.

In the figure above shows that Zara position on responsiveness spectrum, it shows
that Zara is more to supply chain responsive than efficient. To be responsive means
that Zara has the ability to respond to and handle a wide variety of fashion designs
in a short lead times. As discussed above, Zara offers a wide range of up to date
fashion in a certain quantity. Although Zara does not have a large inventory level for
all products, but its ability to replenish its stock in 15 day Makes Zara be able to
provide and handle a wide range variety of fashion designs. In addition, Zara always
has its designers to create an innovative or even create a trendsetting fashion to
attract new or younger customer base. Therefore, Zara has a high level.

6.3.3 ACHIEVING STRATEGIC FIT

In the figure above, show Gap position in strategic fit zone. It shows that Gap is off
the strategic fit zone. Because Gap tends to be more focus on efficiency in a rather
uncertain market thus making Gap not to have the ability to be up to date to
fashion, As it tends to be late on s production, Gap is vulnerable to fashion trends
changing. In addition, Gap also could not change its supply chain strategy
accordingly. Resulting inability to keep up with the demand of having a wider variety
range of products and increased in unwanted products that need to be write off and
reduces profit.

In the figure above, shows Zaras position in strategic fit zone. It shows that Zara is
strategically supply chain fit. This is because that is rather responsive in a quite
uncertain spectrum. As Zara has flexibility in terms of amount, frequency, and
variety of new products, as Zara produced mostly in-house. These flexibilities gives
Zara the ability to respond fast enough to the markets demand. This also makes
saving labor cost, flexibility of meeting deadlines, keeping the designs/fashions
strictly controlled possible to conduct. The variety of fashion lines and customer
segments makes Zara need to use different best tailored supply chains to supply
each products and meets market demand.

6.3.4 ABILITY TO EXPAND STRATEGIC FIT SCOPE

In the figure shows that Gap is more to Intra-company inter-functional at distributor

scope where Gap maximize company profit view. While Zara is more to intercompany inter-functional scope where Zara maximize more on supply chain surplus
view.

6.4
ANALYSIS OF SUPPLY CHAIN DRIVERS TO ACHIEVE SUPPLY
CHAIN OBJECTIVES
6.4.1 SUPPLY CHAIN DRIVERS
6.4.1.1 FACILITIES

As all of Gaps products is outsourced, means Gap does not have any manufacturing
facilities while having a lot of warehouses and distributions channels. Its high
number of distribution channels are to provide enough inventory to customers.
Therefore, Gap has a large amount of capacity to prevent out of stock situation. In
addition, Gap has dedicated distribution centers to provide stock to each area, same
goes to each suppliers supply to a specific area. Gaps warehousing methodology is
cross-docking, as to achieve efficiency.
On the other hand, Zara has 23 automated factory outside distribution center in A
Coruna, Spain. Most of its finished products will be sent to designated stores from
Spain, except for production facilities that have a closer distance to the stores. As
Zara produced mostly in-house with a short lead time, most of Zaras products is
sent directly from the production facility to stores, resulting in a faster time to
respond to market demands. Zaras manufacturing methodology is more to process
focused, where the production process has a shorter lead time and flexibility. Also,
Zaras warehousing methodology uses SKU methodology where all the stocks are
well packed and tagged, so that once the products reach the store can be directly
hanged.

6.4.1.2 INVENTORY
Gap believes that retail business required to hold a large amount of inventory to
fulfil market demands especially before peak of selling season where a huge
inventory levels are needed. Gap maintain a large inventory in distribution centers.
Gap inventory levels are evaluate to point out its over stocked products and
products with missing assortments such as products that are no longer in stock with
a enough sizes or colors range. Thus, Gap primarily use pride reduction to clear
unwanted products.
Zara had the lowest inventory level compared with its nearest global competitors,
such as Gap. Zara believes that to have too many inventory means death to its
business. Therefore, Zara avoids to level up inventory in all sections of its supply
chain. Zara uses inventory optimization models determine types and quantity of
products needed by each stores during twice per week stock replenishment activity
to ensure needs and demands. In addition, Zara strictly limits its store stock amount
because it has a large amount of fashion designs to be replenish in every single
store. As Zara ensures its customers to have exclusivity and latest design. Also to
prevent unwanted stocks to build up.

6.4.1.3 TRANSPORTATION

The same as other retail stores, Gap also relies on trucks and sea and/or air freight,
for farther destinations. As Gap has distribution centers and suppliers around the
globe, Gap will mostly use only road freight to transfer its products from suppliers to
distributions centers before the products appear in stores. Also, to transport
products from foreign suppliers to overseas store might need to use other transport
modes than trucks as the location maybe father. However, to optimize current
transport modes to use other than air freight, Gap tries to use transport modes such
as rail in order to for batter environmental and social sustainability effects.
As Zara manufactures and has its distribution channel mostly in Spain and Portugal,
cargo planes are mostly used to transport its products to overseas. As for transport
modes for locations that can arrived within a day, Zara mostly will use trucks. Zara
also adjust its transport modes, by Air France-KLM Cargo and Emirates Air, to
transport products to overseas and return with raw materials from outside Spain. In
addition, affected by environmental strategy, Zara started to use renewable energy
at logistics centers and biodiesel for trucks.
6.4.1.4 INFORMATION

Gaps retail division has been divided to 5 independent divisions. In addition, Gap
has a large amount of third party suppliers where none of the suppliers can affect
Gaps supply chain activities. For example, if any of the supplier is disadvantageous
for Gap, it will change supplier or not to supply from that supplier. Thus, Gap does
not have a good information flow and integration between its stores, distribution
centers, and suppliers.
On the other hand, Zara has the ability to be responsive with its vertical integration
and technology arranged to coordinate suppliers, which mostly is Zaras own
manufacturing facilities. Zara also applies technology in production activities to
speed up complicated activities, faster lead time and eliminates mistakes. Thus it
also aids Zara to discover and produce fashions demanded with faster lead time
into the market.
6.4.1.5 SOURCING

Gap sources from over more than 60 different countries with around 700
suppliers. This is to reduce each suppliers importance so that any of their
disadvantageous policy will not be able to affect Gap. Although each supplier
will only supply less than 5% of total purchase, any foreign politics instability will
affect its sourcing operations. Therefore, there is little threat of vertical
integration by suppliers.

By owning its in-house production of 60% products, Zara is flexible in the

amount, frequency, and variety of latest products, compared to others which
rely on overseas suppliers as need to order few months in advance. Zara has
outsourced less manufacturing than others. It has 22 factories which often only
runs in one shift for countering seasonality and unforeseen demand. Zara
outsources all the labor intensive activities, while the cutting is done in-house.
Resulting in saving of labor cost, flexibility of meeting deadlines, and keeping
the designs strictly controlled.
6.4.1.6 PRICING

Both Gap and Zara have a similar regarding pricing strategy. Both companies adopt
in having a fixed pricing and high-low pricing. In general, Zaras products have a
higher pricing than Gap. However, both companies pricing is categorized as
affordable. Gap Inc. uses a pricing system that sources more efficient raw materials
in a more efficient way to get better a product cost with better quality at the same
time. Despite having a higher price than Gap, Zara considers to have offer at
affordable price as in to most up to date fashion trends.

7. CONCLUSION
In conclusion, the reasons of Gaps failure in supply chain perspective are because
Gap relied too much on its supplier/manufacturer and off target forecasting. As
supplier demanded to have order placement done a few months in advance,
resulting that Gap is vulnerable to fashion changes. Thus, Gap is lagging in terms of
fashion freshness. Also, Gap will need to have a huge inventory levels to ensure
stock replenishment, resulting Gap had too much unwanted or out dated stocks that
cause loss in profits.
On the other hand, Zaras success factors in supply chain perspective are because
Zara is vertically integrated, makes it has more flexibility regarding amount,
efficiency, and fashion lines production in a short lead time. Therefore, Zara has the
ability to respond faster to market demand. In other words, Zara has the ability to
produce a new styles and it makes appearance in stores within 15 days. In a rather
uncertain demand and supply, Zaras fast respond is key factor that makes Zara is
successful in the supply chain point of view as it is strategically fit. Zara promises its
customers to always have uniqueness and latest fashion in their apparels.

8. REFERENCE
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<http://www.prnewswire.com/news-releases/gap-inc-announces-new-supply-chainand-information-technology-executives-72479902.html>.
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