MAKEIT HAPPEN

11441 BRADSHAW ROAD UPPER FALLS, MD 21202

410-933-1359 KATIES315@YAHOO.COM
Mrs.MakeitHappeneportfolio@weebly.com

OBJECTIVE
Seeking a position where 10 years of Secretarial and Administration experience will
allow me the opportunity to gain more knowledge, and add profitability to a
company.

SUMMARY OF QUALIFICATIONS
Excellent, interpersonal, written and verbal communication skills, with an eye for
detail, extremely organized, eager to learn, strong analytical and planning skills.
The ability to multi-task and coordinate the efforts of individuals to meet deadlines
and profit goals.

WORK OF EXPERIENCE
ARROW DIRECT MARKETING
May, 2008 to December 2008
Baltimore, MD
Credit Premium Analyst/Admin Assistant
The ability to ensure that credit transactions are posted accurately and revenues
are collected in a timely manner, according to company standards. Reconciliation
issues for credits to accounts, process refunds, refund quotes, identifies and
analyzes issues with suspended certificates, out of balances due to commission
errors, and mathematical errors. Researches and responds to all
Billing inquires, resolving any discrepancies in records at an account level. Verify
request for set-up of Admin Esuite. Build and update spreadsheets for Legal Audits
and New Business to be processed. Mail distribution of monthly statements for
accounts. Software used, Snergy, ACE, AWD, EXCEL and Admin Esuite.

Monumental Insurance Company

March, 2007 to September 2007
Baltimore, MD
Umbrella CSR

The ability to work with unit members and supervisor diligently to ensure that
rushes, processing errors, and work orders are issued promptly.
Proficient at Policy Print, Policy View, Commercial Underwriting Station and Umbrella
Automated System also the ability to process all Excess/ Umbrella renewal,
endorsements, newlines, and QA.

Heart Hospital
August 2005 to June 2007
Baltimore, MD
Communications Operator & Receptionist
Customer Service, Answered all emergency codes and calls through a
Computerized switchboard, Assisted with call logs and emergency Procedures from
Baltimore County Police and Fire Dept, paged all Residents and Attendants on call,
maintain on call schedules, logged all pagers and cell phone repairs for hospital
staff, escorted patients and visitor to destination kept patient info confidential, and
trained new staff with all systems and logs.

Cant Tell Inc.

August 2004 to January 2005
Edgewood Proving Ground, MD
Logistic Technical Support Specialist

Government facility which I was required to follow risk- mitigating controls and
rigorous safety procedures in the performance of my job. Government Contracte
IKEA Direct
October 2001- August 2004
Baltimore, MD
Sales Representative and Customer Service Coordinator
Answer calls daily and place catalog orders for the continental United States.
Answer specific questions about IKEA products which required the knowledge of at
least 500 products off hand. Memorize the IKEA catalog pages to quickly assist
customers whove called in without the information needed such as the name of
product. Offer cross-selling and add on pieces to orders to increase call center sales
goals (daily, weekly, monthly and annually). Educate customers with IKEA policies
and maintain control of irate customer encounters. Fax and email customers
confirmation numbers of orders and information daily.

SKILLS
Microsoft Packages, Office/Office Professional, Words, lotus notes, Works, Excel,
PowerPoint, Snag-it, Internet, clerical , excellent communication skills. Assist in
training and supervising co-workers. Data entry, processing claims, typing,
customer registration, filling, customer service, managing office accounts, internet
correspondence and able to work switchboard.
Committed and dedicated to company goals, as well as personal goals. Able to
render any suggestions or ideas that may benefit the company or department.
Personal integrity ,motivation to retain new information quickly and proficiently.
Works independently and as part of a team. Exceeds in a fast paced environment.
works efficiently under pressure. Determined to meet deadlines, in a timely
fashion. Natural ability to multitask and proficient with desk management.

Education:
Essex Community College studying for Associates Degree in Business Management
Certified in the following Medical Terminology, Intro to Medical Billing,
Phlebotomy, Medical Front
Desk Receptionist and HIPAA Laws

References: Shawn Pusey, Tax Auditor

ShawnPusey@yahoo.com
Employed with State of Maryland
Cell (443) 869-5564

Denise Melon, PBX Supervisor / Coordinator

denise.Melon@medstar.com
Employed with Heart Hospital
443-421-2211

Agitha Stokes
AgithaStokes@gmail.com
Employed with House of Ruth
Cell (443) 318-7001